Summary

What you'll do

As Office Manager, you will lead and manage the Personal Assistant function, ensuring the Chief Customer Officer and Directors across the Customer Directorate receive proactive, professional, consistent and resilient support.

You will oversee workloads, priorities, service standards and ways of working across the team, making sure resources are used effectively and senior leaders are well prepared for meetings, decisions and key organisational deadlines.

This is a varied people management role where you will build a collaborative, high-performing and customer-focused team culture while improving administrative processes, strengthening governance support and ensuring excellent service across the Directorate.

How you'll do it

• Lead and manage the PA team, including recruitment, induction, performance management, wellbeing, coaching and professional development.
• Oversee schedules, documents, reports and information so that the Chief Customer Officer and Directors are fully prepared and supported.
• Plan, organise and coordinate the monthly Customer Senior Leadership Team meetings, including agendas, papers, actions and follow-up.
• Review team workloads and capacity regularly, allocating resources and prioritising support in line with organisational needs.
• Coordinate effective cover arrangements during periods of absence, peak demand or changing priorities.
• Develop and maintain consistent service standards, team processes and ways of working across the PA function.
• Support forward planning across the Directorate, ensuring meetings, governance activity and key deadlines are coordinated effectively.
• Build strong working relationships with Directors, the Governance Directorate and other internal and external stakeholders.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Experience of managing an administrative, Personal Assistant or executive support team.
• Strong organisational and operational management skills, with the ability to manage competing priorities and deadlines.
• Experience of supporting senior leaders within a large or complex organisation.
• Excellent communication, stakeholder management and relationship-building skills.
• Experience of coordinating senior leadership meetings, governance activity or committee processes.
• Strong attention to detail and the ability to handle sensitive and confidential information appropriately.
• Strong problem-solving and decision-making skills, with a proactive and solutions-focused approach.
• Experience of coaching, developing and motivating team members to deliver high standards of service.

Desirable:

• Experience within housing, local government or another regulated environment.
• Experience of implementing service improvements or shared support models.
• Knowledge of governance and committee processes.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 02 August 2026.  

Step 2: Successful candidates will be invited to first stage interview  

Step 3: Successful candidates will be invited to a second stage interview to meet the Chief Customer Officer.

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.