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<h4>About the role</h4><h4>Role Summary</h4>To be the first point of contact for our customers, ensuring customer satisfaction in line with our service strategy, by adhering to organisational processes through teamwork.<h4>Salary:</h4>£26,873.00<h4>Hours of Work:</h4>35 hours per week<h4>Contract:</h4>Full time - Permanent <h4>Probation Period:</h4>6 months <h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>I have been with TCH 15 years, and the colleagues I work with have made it such a great place to work. I really love what we do for our residents and enjoy being part of the Customer Services Team. In Customer Services we are the front-line team taking the initial calls and enquiries from residents, regarding everything from ASB to Repairs. Every call is different, and the team have incredible knowledge on many different topics. It is so rewarding working with such great colleagues and seeing the ways in which we can help our residents. Emma Browning Customer Service Team Leader <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Ensure customer contact is achieved within set timescales, including taking telephone calls and responding to Customer service &amp; repair e-mails/webchats. </li><li> Respond to online customers general/ repairs enquiries and provide standard written responses in conjunction with the Senior Customer Services Advisor or the Customer Services Manager. </li><li> Taking customer repairs calls, diagnosing issues &amp; booking repairs appointments. </li><li> Participate in training, following identification of needs through a training needs analysis. </li><li> Take an active role in the implementation of new customer service initiatives. </li><li> Participate in projects and workgroups at the request of the Customer Services Manager. </li><li> Assist the Customer Services Manager in the implementation of policies and processes aligned with customer care, with a view to improving performance from customer feedback. </li><li> Ensure processes are written for the customer service operation and regularly maintained. </li><li> Ensure full business continuity is achieved by providing cover for the operation where necessary. </li><li> Ensure full compliance with the equality and diversity regulations. </li><li> Participate in customer engagement and feedback with a view to continuous improvement. </li><li> Liaise with other departments/staff/outside agencies as appropriate. </li><li> Comply with operational Key Performance Indicators in line with departmental targets. </li></ul><h4>General</h4><ul><li> To adhere to the Group’s equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the Group. </li><li> To actively contribute towards the Group’s key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training and attend other meetings and staff events as required. </li><li> To undertake other such duties as may be reasonably expected from time to time. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and does not form part of the contract of employment. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> GCSE or equivalent education. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Office administration experience. </li><li> Customer service experience essential. </li><li> Microsoft Office experience. </li><li> Knowledge of housing issues, including equal opportunities, and housing associations. </li></ul><h4>Behaviours</h4><ul><li> Calm, confident, and approachable manner. </li><li> Good communication skills, face to face and via telephone. </li><li> Excellent communication skills. </li><li> Ability to think and act quickly in a pressurised environment. </li><li> Proven ability to negotiate outcomes and solve problems. </li><li> Experience of using own initiative to implement and improve work systems. </li><li> Ability to prepare and interpret numerical data and to explain to others. </li><li> Proven ability to plan and manage own workload. </li><li> Ability to work well as part of a team. </li><li> Desire to provide excellent customer service. </li><li> Resilience when dealing with difficult situations. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Wednesday, 3 September 2025<h4>Interview Date:</h4>Thursday, 11 September 2025<a href="https://prteam.typeform.com/to/CKzm0uuQ" target="_blank">Apply now</a>





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Customer Services Advisor

We are recruiting Residential Child Care Workers at Caerphilly County Borough Council. Working hours: 24/37 Hours Contract Type: Permanent/Part Time/Full Time Location: Various Locations in the Borough This is an exciting opportunity to join Team Caerphilly and provide support across the wider Residential Services Team. We pay an attractive salary of £18,550 - £31,022 and offer access to training and development opportunities. Caerphilly County Borough Council continues to invest in our children’s residential provisions within the Borough. We would like to recruit staff who have the right values, motivation and commitment to work in this rewarding yet challenging role.We are seeking enthusiastic, nurturing hands-on people who have experience working with complex and challenging behaviours. Successful candidates will work in a multi-agency manner to support and promote the welfare and needs of young people with a high level of complex needs.Previous experience of working in a children’s residential home is advantageous. We offer an excellent induction and training package, including supporting employees to attain sector specific qualifications that will support your professional development. We also provide training and support to enable you to work in a therapeutic, relational manner. On-going supervision is offered where training, development and personals need are addressed. For the role, we ask that you have:<ul><li>A Level 3 Diploma in Health and Social Care, or the ability and commitment to work towards Level 3 Diploma in Health and Social Care</li><li>An understanding of the issues that affect Young People.</li><li>A Full UK Category B (Cars) driving licence to drive a Council vehicle to transport children, young people on a regular basis</li></ul> To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Karen Williams on 07971781534 or email <a href="mailto:willik19@caerphilly.gov.uk" target="_blank">willik19@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information. This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service. The Social Care Wales (Registration) Rules 2023 set out the requirement for all residential childcare workers, domiciliary care workers, adult care home workers, residential family centre workers to be registered with Social Care Wales within six months from your start date in post. The Care Inspectorate Wales (CIW) National Minimum Standards for Children’s Homes state that individuals providing care must be at least 18 years old and must be at least 4 years older than the oldest child accommodated. This is a protected characteristic under the occupational requirement of the post in accordance with the Equality Act 2010. 





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Caerphilly County Borough Council

Residential Child Care Worker

We are recruiting a Care Assistant at Caerphilly County Borough Council. Working hours: 1 x 17 hours per week &amp; 1 x 28 hours per weekContract Type: Permanent / Part Time Location: Ty Clyd Residential HomeTeam: Provider ServicesThis position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £11,754 - £12,529 (17 hours per week) / £19,360 - £20,636 (28 hours per week) and offer access to training and development opportunities.Can you make a positive difference to people? Are you sensitive and supportive and non-judgemental? Would you like to be part of a team that promotes a homely, warm atmosphere where people are respected as individuals?Ty Clyd Residential Home is looking for 2 x Care Assistants to provide care and support for older adults. You will be required to carry out duties to support residents in a dignified and respectful manner, promoting independence and wellbeing and adopt a person-centred approach.Experience of working with older people would be beneficial although not essential. You must have knowledge of the principles that underpin quality care e.g. dignity and choice. You must be able to communicate effectively, both verbally and in writing, possess clear understanding of the sensitive and confidential nature of the post and be courteous and responsive to the needs of individuals.28 hours per week post:4 x 7 hour shifts over a 7 day week, working on a 2 week working pattern.17 hours per week (34 hours every 2 weeks) post:Week 1 - 14 hours / Week 2 - 20 hoursThese hours will be worked on a rotating basis, if you require further information on the available hours, please contact the recruiting manager using the details provided below. There will be opportunities to work additional hours.It is essential that applicants are in receipt of / working towards Level 2 in care (Previously known as NVQ 2) or a willingness to achieve the qualification within a specified timeframe.For the role, we ask that you have: <ul><li>The ability to communicate effectively, verbally and in writing.</li><li>Experience of working as part of a team.</li><li>The ability and willingness to work flexibly including weekends, bank holidays and sleep in duties.</li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Michelle Jones on 01443 875553 or email <a href="mailto:jonesm14@caerphilly.gov.uk" target="_blank">jonesm14@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.The Social Care Wales (Registration) Rules 2023 set out the requirement for all residential childcare workers, domiciliary care workers, adult care home workers, residential family centre workers to be registered with Social Care Wales within six months from your start date in post.





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Care Assistant

We are recruiting a Registration Administrator at Caerphilly County Borough Council. Working hours: 22 hours and 12 minutes per week (7.24 hours, Wednesday - Friday) Contract Type: Permanent, Part Time Location: Ty PenalltaTeam: Trading Standards, Licensing and Registrars This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £14,874 - £15,109.80 and offer access to training and development opportunities. The successful candidate for this role will provide an administrative support function to the registration service and undertake technical duties as required by the service. You will need to give timely advice and assistance to customers as the front-line service point for the registration service.For the role, we ask that you have: <ul><li>A Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales.</li><li>Knowledge of working within a legislative framework and general office procedures.</li><li>Customer service experience (including telephone and face to face).</li><li>A Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough.</li></ul> We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Rebecca Williams on 01443 863318 or email <a href="mailto:willirl1@caerphilly.gov.uk" target="_blank">willirl1@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Registration Administrator

We are recruiting an Intensive Supervision and Surveillance Officer at Caerphilly County Borough Council. Working hours: 2 hours per week Contract Type: Permanent Location: Working hours can be split between home and office depending on specific task requirements. This is an exciting opportunity to join Team Caerphilly and provide support across the wider Youth Offending Service. We pay an attractive salary of £14.36 - £15.58 per hour and offer access to training and development opportunities. A vacancy has arisen for a permanent job share post with a minimum 8 hours per month. The contract is to undertake predominantly weekend working, however, there will also be a requirement to cover bank holidays and potentially some evening work if necessary. Therefore, the post holder may be required to work additional hours above the minimum 8 per month. The post holder will be based from home with a minimum of one hour each Saturday and Sunday involving telephone contacts, home visits and activities in the community.The position is for an Intensive Supervision and Surveillance (ISS) Officer within Blaenau Gwent and Caerphilly Youth Offending Service (YOS) who will be part of the Court and Community 1 Team. The successful candidate will need to have experience and knowledge of working directly with children and families with the ability to demonstrate strong engagement skills.Intensive Supervision and Surveillance is a requirement that can be added to a Youth Rehabilitation Order (YRO) and provides robust supervision in the community to prevent further offending, whilst also providing support to a child to develop new skills and constructive leisure activities.We are looking for an enthusiastic and motivated individual to fill this permanent job share vacancy and to support the overall aim of the YOS in reducing offending by children. Therefore, you will need to demonstrate an ability to engage children and make a positive impact with the work you will be delivering as part of our multi agency YOS. In achieving these aims, you will work closely with families to address the factors leading to offending.You will be required to contribute to accurate and timely electronic records in accordance with Youth Justice Board’s National Standards. Therefore, IT skills are essential for this role, as well as excellent written and verbal communication skills.Interviews will be held on the 06.08.2025. No alternative date for interview can be offered.For the role, we ask that you have: <ul><li>5 GCSE (Grades A* to C) or equivalent Level 2 qualification on the Credit and Qualifications Framework for Wales</li><li>Knowledge of the Youth Justice System</li><li>A Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business purposes to travel throughout the borough to visit service receivers, attend meetings </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Vicki Woodward on 01495 235623 or email <a href="mailto:woodwv@caerphilly.gov.uk" target="_blank">woodwv@caerphilly.gov.uk</a> / <a href="mailto:wwwyos@caerphilly.gov.uk" target="_blank">wwwyos@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.





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Intensive Supervision and Surveillance Officer

We are recruiting for Governor Support Clerks at Caerphilly County Borough Council. Contract Type: Casual/ Relief Location: Ty Penallta/Hybrid/SchoolsTeam: School Improvement This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £13.69 per hour and offer access to training and development opportunities. We are seeking a dedicated Governor Support Clerk to play a key role in the smooth running of governing body and statutory committee meetings across schools in Caerphilly County Borough.Key responsibilities include, accurately taking and producing quality-assured minutes within 5 working days. Providing procedural guidance and support for governance processes. Ensuring meetings are quorate. Acting as chair during elections of chairs of governors. Maintaining confidentiality and managing sensitive data securely.What We’re Looking For: Strong administrative and organisational skills. Excellent written and verbal communication abilities. Ability to work flexibly, including late afternoons and evenings.It is expected that you will spend a total of 6 hours on each quorate meeting you agree to support. This takes into account, amongst other matters, preparation for the meeting, attending the meeting and preparing minutes following the meeting. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Lisa Downey on 01443 866472 or email <a href="mailto:downel@caerphilly.gov.uk" target="_blank">downel@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information. This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.





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Governing Body Clerk

We are recruiting Recycling Advisors at Caerphilly County Borough Council. Working hours: 37 hours Contract Type: Full Time, Fixed Term until 31/12/2027 Location: Tir-Y-Berth DepotTeam: Waste Strategy and Operations This position offers an excellent opportunity to become part of our team and provide support across the organisation. We pay an attractive salary of £27,711 - £30,060 and offer access to training and development opportunities. The purpose of this role is to support the delivery of sustainable waste management initiatives through direct public engagement. In this role you will promote waste minimisation, recycling and composting across the county borough by encouraging positive behaviour change through education, persuasion, and, where necessary, enforcement.You will assist in developing and delivering targeted education campaigns and contribute to research and analysis to support the implementation of local waste strategies. This is a key frontline role, helping to improve recycling performance and reduce residual waste through meaningful interaction with residents and communities.For the role, we ask that you have: <ul><li>A Relevant Level 3 qualification on the Credit and Qualifications Framework for Wales.</li><li>A sound and up to date knowledge of waste management and environmental issues.</li><li>Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough. </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Rhys Gwyther on 07717467379 or email <a href="mailto:gwythr@caerphilly.gov.uk" target="_blank">gwythr@caerphilly.gov.uk</a> / Rhodri Lloyd on 01443 873758 or email <a href="mailto:lloydrj1@caerphilly.gov.uk" target="_blank">lloydrj1@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Recycling Advisor

We are recruiting a Billing Officers at Caerphilly County Borough Council. Working hours: 37 hours Contract Type: Full Time/Permanent Location: Ty Penallta This is an exciting opportunity to join Team Caerphilly and provide support across the wider Council Tax and Business Rates Team. We pay an attractive salary of £25,584 - £27,269 and offer access to training and development opportunities. The Billing Officer is part of a team of administrators that assists in the billing and collection of council tax and business rates payable to the Council. The postholder will deal with correspondence, telephone calls and some face-to-face enquiries resulting from billing and collection action. Other duties include making payment arrangements with taxpayers and advising taxpayers facing court proceedings. Applicants must have strong customer service skills, be able to learn quickly with attention to detail and work under pressure in a busy customer-facing environment. The post involves working from home with a requirement to spend some time in the office, currently 1 or 2 days a week. Applicants must have 5 GSCEs Grade A* to C including Mathematics and English Language or equivalent qualification, be computer literate and have strong numeracy skills, together with good verbal/written communication skills. For the role, we ask that you have: <ul><li>5 GSCEs Grade A* to C including Mathematics and English Language or equivalent qualification</li><li>Experience of dealing with members of the public / customers and external organisations</li><li>Ability to respect confidentiality of the work (familiarity with Data Protection Act principles). </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Glenn Edwards on 01443 864018 or email <a href="mailto:edwarg1@caerphilly.gov.uk" target="_blank">edwarg1@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include a basic check with the Disclosure and Barring Service.<ul></ul>

Billing Officer

<ul><li>Reference: EES16 </li><li>Division: Economy and Planning </li><li>Salary: £50,880.00 - £58,194.00 per annum </li><li>Contract type: Fixed term </li><li>Posted on: 21 August 2025 </li><li>Interview date:01 October 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Economic development </li><li>Grade: K - L </li><li>Working hours: 37 per week </li><li>Closing date: 22 September 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Crawley Borough Council is leading the transformation of the Borough, working in close partnership with stakeholders to deliver a £125 million programme of ambitious regeneration projects which will help the town embrace its full potential and boost job creation, business growth and economic recovery.One of our flagship regeneration projects is the ‘Three Bridges Station Improvement Scheme’ – a multi-million pound, transformative infrastructure project being delivered by Crawley Borough Council in partnership with West Sussex County Council, Network Rail and Govia Thameslink Railway through the Crawley Growth Programme.The project aims to modernise and enhance the area around Three Bridges railway station including physical improvements to the forecourt area, a new pedestrian and cycle entrance from Station Hill, provision of dedicated safe spaces for passenger and taxi drop off and waiting areas, improvements to parking facilities and accessibility; creating a safer, vibrant new space with excellent connectivity for all users.To help us achieve our ambition, we are looking for an exceptional individual with a proven track record in successfully delivering complex regeneration projects – particularly in the transport sector – through effective and collaborative partnership. The ideal candidate will bring proven experience of working closely with railway authorities and other key stakeholders, bringing passion and enthusiasm to deliver the Three Bridges Station Improvement Scheme.To be successful in this role you will need the behaviours, knowledge and experience required to ensure the successful delivery of regeneration schemes. We are looking for someone who will demonstrate all of the council’s values and behaviours and continually strive for excellence.You will:<ul><li>have excellent understanding of regeneration programme delivery and policy, particularly within a public transport context and significant experience of designing and delivering sustainable transport infrastructure schemes with a strong working knowledge of planning and public procurement procedures</li><li>use your considerable experience of working in partnership in regeneration delivery, building effective relationships at all levels with stakeholders, supported by excellent communication and presentation skills</li><li>have a proven track record of project managing and delivering complex projects, using effective project management skills and tools</li></ul>Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We have a hybrid working set up which allows a balance of working from home and at least two days from our modern office.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Fixed term contract for up to 24 months.Ability requirement to attend occasional evening meetings and travel to any role-related contacts that may include external partners and stakeholders.This is a politically restricted post for the purposes of the Local Government and Housing Act 1989. The post holder is therefore unable to take part in political activity as defined in current regulations published by the Secretary of State.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:lynn.hainge@crawley.gov.uk" target="_blank">lynn.hainge@crawley.gov.uk</a>, Economic Regeneration Manager or call on 01293 438336.&nbsp; &nbsp;<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/principal-regeneration-officer-%28three-bridges-station-improvement-scheme-job-description.pdf"> Principal Regeneration Officer (Three Bridges Station Improvement Scheme) job description (PDF, 159.75 KB) </a></li></ul>





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Crawley Borough Council

Principal Regeneration Officer (Three Bridges Station Improvement Scheme)

<ul><li>Reference: ES82 </li><li>Division: Strategic Housing </li><li>Salary: £32,287.00 - £38,133.00 per annum </li><li>Contract type: Fixed term </li><li>Posted on: 21 August 2025 </li><li>Interview date:12 September 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 03 September 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are currently seeking an Assessment Officer to join the Housing Options team on a 12-month fixed term contract to backfill for an internal secondment.Our Assessment Officers provide the initial assessment service for customers approaching the council who may be threatened with homelessness or who may be already homeless. The Assessment Service also provides an early intervention service for those customers who require housing advice and assistance at an early stage. The Assessment Service is part of the Housing Options Team who work together to prevent and relieve homelessness.&nbsp; We are looking for a confident person with exceptional customer service skills to communicate clearly and effectively with customers, landlords, accommodation providers, partner organisations and other professionals both face to face, by telephone and by email. With the ability to clearly explain to customers the type of help the council is likely to be able to provide and to understand what this will look and feel like and help manage their expectations where required.You will need to be efficient and effective in extracting and recording relevant information from customers to be able to understand the issues and assess the urgency of their enquiry. You will need to ensure customers are clear on the next steps that they and the council will need to take and when this will happen. Competent IT and administration skills are essential.You will need to assess and prioritise customer appointments from completed application forms, which you will be managing as part of a team, being able to recognise the urgency of situations and communicating with other colleagues and professionals where appropriate.During that assessment appointment, you will determine housing and support needs of customers. You will also support customers through early intervention work and hold a caseload of early intervention and triage cases. The Assessment Officers also trigger any statutory duties owed to a customer where appropriate, working closely with their housing options colleagues to progress casework.Preference will be given to candidates with a current working knowledge of relevant legislation and the various voluntary and statutory organisations locally and nationally that can assist the council in the prevention and relief of homelessness.We are looking for a candidate who is an active listener who can work independently and use their own initiative within a wider team environment and be calm and resilient when dealing with challenging situations. Whilst previous experience of front line interviewing within a demanding service is desirable, full training will be provided to the right candidate who can demonstrate the qualities and skills required for this role, in the absence of any experienced applicants.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Fixed term contract for 12 months.37 hours per week including flexi time system.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:sarah.bloom@crawley.gov.uk" target="_blank">sarah.bloom@crawley.gov.uk</a>, or call on 01293 438586.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/assessment-officer-job-description_3.pdf"> Assessment Officer job description (PDF, 150.79 KB) </a></li></ul>





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Assessment Officer

We are seeking a dedicated and experienced Social Work Team Manager to join our service in Medway. This role is working in a long-term locality team, where we assess and support people from all user groups in the Gillingham/Rainham area who have ongoing needs. We are looking for a manager who has experience across a range of service users, who has experience of supervising and managing staff and of managing complex cases. You will be working alongside 2 other team managers and this is an exciting opportunity to be part of a committed team who always put the individual’s needs at the hear of everything we do.This is a fantastic opportunity for someone with strong leadership skills and a passion for delivering high-quality adult social care services. Key Responsibilities:<ul><li>Leadership &amp; Team Management: Manage, motivate, and develop a team of social workers and other professionals, providing direction and leadership. Conduct staff appraisals, address welfare and capability issues, and promote a creative, strengths-based culture to supporting people.</li><li>Performance Management: Oversee the performance of your team by embedding a Quality Assurance Framework, ensuring excellent performance and statutory reporting. Provide feedback, coaching, and continuous professional development (CPD) to enhance individual and team effectiveness.</li><li>Resource Allocation: Efficiently deploy resources within a designated budget to meet service demand, ensuring that the team’s workload is appropriately prioritized and managed. Maximize the use of team skills to maintain a high-quality service provision.</li><li>Service Improvement: Work alongside the Operations Manager to improve service delivery by contributing to the development of adult social care provision and policy. Implement new ways of working in response to local and national initiatives, performance indicators, and audits.</li><li>Support and Development: Share good practice with colleagues, particularly newly qualified staff and students, and foster a culture of continuous learning and professional growth.</li><li>Business Continuity: Provide cover in the absence of the Operations Manager and for other Team Managers to maintain service delivery and business continuity.</li><li>Safeguarding &amp; Welfare: Ensure that all duties are carried out in a way that ensures the safeguarding and welfare of people are upheld.</li></ul>What We’re Looking For:<ul><li>Proven experience in a leadership or team management role within adult social care.</li><li>In-depth knowledge of adult social care policies including safeguarding.</li><li>Strong ability to manage resources effectively within a designated budget.</li><li>Excellent communication, interpersonal, and coaching skills.</li><li>A commitment to promoting best practice, professional development, and creating a strengths-based approach to supporting people.</li><li>Ability to motivate and inspire others, while also ensuring high-quality service provision.</li><li>A flexible and proactive approach to change, with the ability to manage competing priorities in a dynamic environment.</li></ul>In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.<ul></ul>

Medway Council

This is Medway

Team Manager Long Term Care and Support

Medway Council’s Planning Service is seeking one Tree Officer to join the Specialist Team.This dynamic team is responsible for providing specialist advice and support to the Planning Service. You will play a key role in helping shape and deliver the council’s approach to managing and enhancing the Medway Town’s urban forest, which is vital in creating a sustainable green environment for all.Reporting to the Senior Tree Officer, you will have responsibility for assessing and determining tree work applications; making, modifying and reviewing Tree Preservation Orders; and providing comments on planning applications, as well as planning conditions. When necessary, you will gather evidence and take appropriate enforcement action where unauthorised works to protected trees have occurred. If submitted, you will consider formal high hedge complaints.You will also provide advice to a range of internal and external customers and will work with others within the Specialist Team and the Planning Service to deliver the objectives and targets contained within the relevant corporate and service plans, including the council’s Climate Change Action Plan.You will have a sound knowledge and understanding of modern arboricultural practices and associated legislation, excellent organisational skills; a good knowledge of GIS systems and will preferably have some relevant Local Authority experience in a similar role. We are looking for a positive, energetic, and conscientious person, with a desire to solve problems and a passion for good customer service, who can communicate clearly and effectively with a range of clients including members of the public, council colleagues, councillors, and the private sector.You will be expected to undertake unaccompanied site visits. Possession of a valid full UK driving licence and access to a vehicle for work purposes is an essential requirement.The Planning Team are seeking a Tree Officer to join the team at level B. This level attracts a salary that is mid-point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. If you would like to have an informal discussion with the recruiting manager, please e-mail Lisa Maryott on <a href="mailto:lisa.maryott@medway.gov.uk" target="_blank">lisa.maryott@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Tree Officer

We're recruiting a Mental Health Worker who will be tasked with triaging identifiable and contributory needs to mental health presentations, developing suitable intervention and signposting plans primarily for adults to help reduce the impact of mental health and impoverished functioning upon parental capacity. With an overarching objective being to improve parental wellbeing factors and capacity to provide safe and responsive care to children, which in turn supports harm and/or impairment reduction for children thereby improving their attainable outcomes. You will need to bring the knowledge you have developed around how childhood and adult based trauma (including domestic abuse), personality disorder and other psychiatric diagnosis, substance misuse and learning difficulty or disability, neurodiversity, family systems, communities/environments may intersect with observable adult functioning and mental health presentation concern. Given, this consideration expertise will be essential in the development of more individualised and accessible change interventions and/or treatment plans.As the Mental Health Worker, you will act as the conduit between parents or young people and mental health treatment providers (i.e. General Practitioners, Community Mental Health and Crisis Teams, Talking Therapy Services, Community Adolescent Mental Health Services/NELFT), plus alternative service providers (Kent MIND, MEGAN, etc). You will help parents or carers who refuse or face significant barriers to engaging with services to overcome their own barriers, develop insight, contemplate change and find ways to increase their own motivation and priority to be part of a solution. <h4>In return we offer you:</h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul><h4>Career Progression Framework</h4>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. The Multi-Disciplinary Team are seeking a Mental Health Worker to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.<h4>Our organisation</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively. Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4>Important Information</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement </h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.





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Mental Health Worker-Specialist Assessment Team

MAIN PURPOSE OF JOBTo learn and develop the skills to:- assist in the successful running of Medway Council sports centres for the benefit of customers - provide excellent customer service including face-to-face and over the telephone, ensuring all customer complaints and comments are noted and passed to a supervising member of staff.- assist sports centre staff in ensuring customers participate in a clean and safe environment.- assist sports participation team in the successful delivery of sporting events- assist sports centre staff in delivery of fitness sessions, swim lessons and sports coaching sessionsA Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.An opportunity has arisen for a motivated and enthusiastic Sports Officer Apprentice to join the Sport and Leisure team within the SLTH Service. This is a great chance to gain the Leisure Team Member Level 2 Apprenticeship whilst working for the Sport and Leisure team that provide manage the leisure centres on behalf of the councilAs part of this role you can expect to undertake the following tasks:<ul><li>Routine cleaning and maintenance</li><li>Lifeguard duties</li><li>Assist with swimming lessons</li><li>Assist with gym inductions and fitness sessions.</li><li>Support sports activity sessions.</li></ul>Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.If this sounds like the role for you, then we would encourage you to apply today.Applicants must be able to demonstrate all essential requirements as listed in the job profile. As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experienceWe will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. In return we offer you: <ul><li>23 days paid annual leave</li><li>Generous local government pension </li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Free NUS Apprentice Extra Card- student discounts at 100’s of retailers</li><li>Student rates for Medway Council Leisure Centres</li><li>Student rates for Medway Council Libraries plus free e-books</li><li>Discounted Arriva bus travel</li></ul>Important InformationIf you would like to have an informal discussion with the recruiting manager call Tina Spry on 01634 338764.Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Apprentice Sports Officer

Role:To learn and develop the skills to:<ul><li>to provide a high-quality frontline response to customers and assist in the successful running of Medway Council sports centres for the benefit of customers.</li><li>to provide excellent customer service including face-to-face and over the telephone, ensuring all customer complaints and comments are noted and passed to a supervising member of staff.</li><li>to learn to operate till operations and online systems to serve customers.</li><li>to respond to the needs of customers to ensure their time in the sports centre is enjoyable and fulfilling.</li></ul>A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.An opportunity has arisen for a motivated and enthusiastic Customer Service Apprentice to join the Sport and Leisure team within the Sport, Leisure, Heritage and Tourism Service. This is a great chance to gain the Customer Service Practitioner Level 2 Apprenticeship whilst working for the Sport and Leisure team that provide manage the leisure centre services on behalf of the council.As part of this role you can expect to undertake the following tasks:<ul><li>Face to Face serving of customers</li><li>Operating booking and till systems</li><li>Understanding programming and timetables</li><li>Updating of systems</li><li>Email inbox monitoring</li><li>Maintenance of database </li><li>General bookings</li><li>Using the council finance systems</li><li>Responding to queries via telephone or email</li></ul>Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.If this sounds like the role for you, then we would encourage you to apply today.Applicants must be able to demonstrate all essential requirements as listed in the job profile. As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experienceWe will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. In return we offer you: <ul><li>23 days paid annual leave</li><li>Generous local government pension </li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Free NUS Apprentice Extra Card- student discounts at 100’s of retailers</li><li>Student rates for Medway Council Leisure Centres</li><li>Student rates for Medway Council Libraries plus free e-books</li><li>Discounted Arriva bus travel</li></ul>Important InformationIf you would like to have an informal discussion with the recruiting manager call Tina Spry on 01634 338764.Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Apprentice Customer Advisor

<h2>About the job</h2>Salary: £33,143 – £36,363 a year pro rata Hours per week: 37 Contract type: Fixed Term/ Secondment for 24 monthsThis is a hands-on, varied role where no two days are quite the same. You’ll be working on the frontline of housing services, supporting vulnerable individuals and families who are often facing difficult and complex circumstances. From assessing housing needs and managing temporary accommodation to liaising with partner agencies and recommending suitable pathways for those experiencing homelessness, your work will be both challenging and deeply rewarding. You’ll be part of a collaborative team working towards clear goals, but you’ll also be trusted to take the initiative and manage your own workload. Whether you're reviewing a suitability assessment or responding to urgent cases, your ability to stay calm under pressure and deliver solutions will be key.Please note this role does not attract sponsorship.&nbsp;If you are a current LBC employee, this position is available to you as a secondment opportunity for up to 24 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.<h2>About you</h2>You bring real experience of working in a busy and demanding environment, where teamwork and clear communication are essential. Ideally, you’ll have worked in a frontline housing or social care setting, with direct experience supporting vulnerable people and families.You’re great at building relationships, whether that’s with external partners, service users, or your colleagues. You know how to listen, negotiate, and problem-solve under pressure. Your written and verbal communication skills are strong—you’re confident explaining information clearly, preparing reports, and handling sensitive situations with empathy and professionalism.You’ll need to be well organised, able to juggle competing demands, and comfortable using IT systems like Word, Excel, and databases. If you’ve worked in housing allocations or temporary accommodation before, that’s a bonus—but just as important is your willingness to learn and contribute to the team.This is a public facing role so you’ll need to show off your fluency in speaking and writing English<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1557057&amp;ptId=11712" target="_blank">download: TA Temp Accom Allocations Lettings Officer JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1557058&amp;ptId=11712" target="_blank">download: Luton Values Flyer.pdf</a></li></ul>





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Luton Borough Council

Allocations Officer

<h2>About the job</h2>Salary: £45,718 - £48,710 a year pro rata plus £5,000 market supplement allowance and £3,203 car benefit allowance a year pro rata Hours per week: 37 Contract type: Fixed term until 31st March 2026This position is available as a secondment opportunity until March 2026. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.Are you passionate about making a difference in the lives of young people leaving care? Do you have the experience, resilience, and leadership skills to help shape and deliver high-quality support services to care leavers as they move into adulthood?We’re looking for a Deputy Team Manager to join our dynamic Leaving Care Team, supporting young people aged 16–25 on their journey to independence. This is your opportunity to be part of a dedicated, multi-disciplinary team making a lasting impact.As Deputy Team Manager, you’ll work closely with the Team Manager to lead and inspire a committed team within our Corporate Parenting Service. You'll help shape service delivery, manage resources and budgets, and support frontline professionals to deliver tailored interventions that meet the complex and evolving needs of care-experienced young people.Your key responsibilities will include:<ul><li>Supporting the operational management of the Leaving Care Team.</li><li>Leading on complex casework, including safeguarding and statutory responsibilities.</li><li>Coaching, mentoring, and supervising staff to maintain high standards of practice.</li><li>Contributing to training and staff development.</li><li>Representing the service at internal and external meetings.</li></ul>You’ll ensure children and young people’s voices are heard, their individual needs are understood, and their welfare safeguarded – all while striving for the best possible outcomes in education, health, employment, and emotional well-being.Please note this role does not attract sponsorship.<h2>About you</h2>We’re seeking a confident, empathetic leader with:<ul><li>Substantial experience in a children’s social care environment, especially with safeguarding, child protection, and statutory casework.</li><li>A strong track record of complex decision making and supporting practitioners through high-risk cases.</li><li>Excellent knowledge of relevant legislation, frameworks, and performance standards related to Children’s Services.</li><li>Experience in coaching, mentoring and developing staff, helping teams to thrive and deliver exceptional care.</li><li>Ability to write complex reports and communicate effectively across a range of audiences.</li><li>A recognised professional Social Work qualification (DipSW, CQSW or equivalent) and current Social Work England registration.</li></ul>If you’re committed to empowering care leavers and supporting your team to provide outstanding services, we’d love to hear from you.<h2>About us</h2>Our ambitious Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.<h2>Additional information</h2>We offer a range of excellent staff benefits which include: <ul><li>From 25&nbsp;to 32&nbsp;days’ annual leave:&nbsp;linked to length of service and grade</li><li>Buying annual leave scheme:&nbsp;buy up to 20 days additional annual leave</li><li>Career Pathways:&nbsp;step up in your career or move into a specialist area</li><li>Pension scheme:&nbsp;with generous employer contributions of up to&nbsp;20.2 per cent (at July 2023) and 3x salary death in service grant</li><li>Generous relocation package:&nbsp;up to £8,000 (subject to eligibility)</li><li>Employee Assistance Programme:&nbsp;a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home</li><li>Work/life balance:&nbsp;flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns</li><li>Training and support:&nbsp;unlimited access to development courses, mentoring and support and clear career pathways</li><li>Staff offers:&nbsp;includes discounts on your MOT, gym and fitness, restaurants and salons</li><li>Arriva Travel Club:&nbsp;great value savings on local bus travel</li><li>Friday Funday Socials -&nbsp;One Friday every 2 months where we encourage our staff to get together to socialise after work</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1508994&amp;ptId=11717" target="_blank">download: Deputy Team Manager - Leaving Care Team - JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1508995&amp;ptId=11717" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Deputy Team Manager - Leaving Care Team

<h4>Why Southwark?</h4>Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today. We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.<h4>What You'll Be Doing</h4>Southwark Leisure is looking for a Customer Service Advisor to join our centre-based teams across the Borough. Customer Service Advisors go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues.Key duties are: -<ul><li>To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone</li><li>To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner</li><li>To ensure reconciliation of payments is carried out when required.</li><li>To operate the public address systems, telephones &amp; booking system.</li><li>Driving positive change and promoting a proactive, customer-first culture.</li><li>Resolving customer queries and complaints across multiple platforms with professionalism and care.</li></ul><h4>What We're Looking For</h4>About YouTo succeed as a Customer Service Advisor, you will be a self-motivated, results-driven individual with excellent verbal and written communication skills and a friendly, confident manner. You’ll have a real passion for delivering the best service by actively listening to and supporting customers who need help or advice.You’ll bring:<ul><li>A passion for resolving customer issues and identifying innovative solutions.</li><li>Self-Motivated and result driven attitude.</li><li>Excellent in verbal and written communication skills.</li><li>Attentive listening to customers in a friendly and professional approach.</li></ul><h4>Additional Information</h4>Closing Date: Friday 22 August 2025Interview Date: W/C 8 September 2025<ul><li>Job Type: Permanent, Full Time 36 hours a week, Part-Time and Casual Hours.</li><li>Some weekend and evening work will be required to meet service needs.</li><li>Southwark Council is committed to equality, diversity, and inclusion.</li><li>Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.</li></ul>Benefits and more information<a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">https://jobs.southwark.gov.uk/why-us/</a>Guaranteed Interview SchemeAs part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:- Members of the Armed Forces and veterans - Are currently in care, or have previously been in care - If you consider yourself to be disabled or if you have a long-term health conditionAttachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2589071&amp;ptId=107139" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





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Southwark Council

Customer Service Advisor

<h4>Why Southwark?</h4>Are you ready to make an impact in a dynamic and rewarding environment? We have a new opening on a 12-month FTC basis in our award-winning Income Operations team within the Customer and Exchequer Services division! Southwark is a borough that thrives on diversity, confidence, and ambition. With over 120 languages spoken and a young, multi-cultural population, we are committed to delivering a fairer future for all.You'll be part of a team responsible for maximising revenue and reducing arrears, crucial to maintaining and transforming council services across key revenue streams such as Council Tax, Current and Former tenant Arrears, Housing Benefit Overpayments, Business Rates and Business Improvement Districts. <h4>What You'll Be Doing</h4><ul><li>As an Income Assistant you will provide vital administrative support to the Debt Resolution Service or Rent Income team.</li><li>In our fast-paced, high-stakes environment, you’ll provide first-class, efficient support to the public, businesses, external agencies, council officers, and elected members.</li><li>You’ll provide a range of administrative functions including using your organisational skills at meetings, maintaining records, and producing reports.</li><li>Handle confidential information with the utmost discretion and integrity, compiling court evidence, managing databases and operational records.</li></ul><h4>What We're Looking For</h4>We need dynamic and experienced Income Assistant who is passionate about public service, driven to make a difference and who will bring a blend of the following: <ul><li>Proven experiencein a similar Office or Customer Support role with a track record of working to targets to deliver high-quality outcomes.</li><li>Excellent written and verbal communication skills, you’ll engage effectively with borough residents and council stakeholders.</li><li>Experience in using software including Microsoft Office 365 and other databases which will enable you to work seamlessly in our fully digital, agile workplace.</li><li>Skilled in providing a customer-focused supporting role, following effective processes to maximise income collection.</li><li>You will be discrete and able to deal with sensitive and confidential information professionally.</li><li>Ability to thrive in a fast-paced environment, maintaining meticulous attention to detail while meeting deadlines.</li><li>Enjoy a balanced approach with flexible home working, alongside travel to our London Bridge HQ.</li></ul><h4>Additional Information</h4>About SouthwarkAs a council, we are successful, passionate, and forward thinking. We are committed to tackling injustice and inequalities and rebuilding our local economy following the pandemic, ensuring that our residents and businesses are central to everything we do. As a diverse central London borough, Southwark faces a range of challenges, which we aim to address through the delivery of the Borough Plan. We are looking for candidates to join our team to help us continue to make Southwark an inclusive borough for all our communities.Southwark Council is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We monitor our recruitment practices to check that we are employing people in a fair and non-discriminatory way. We also publish annual workforce reports. We are proud to have a workforce that reflects the diversity of our borough.Benefits and more information<a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Working for Southwark Council – Southwark </a>Salary Range: £30,552 - £33,780 Application Closing Date: The 7th of September 2025Interview Date: The 29th of September 2025Application ProcessIf you are interested in applying for this role, please submit a CV and complete the application forms detailing your suitability for the role. The Job Description and Person Specification can also be found at the bottom of this page under attachments. We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.Guaranteed Interview SchemeAs part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care.</li><li>If you consider yourself to be disabled or if you have a long-term health condition.</li></ul>We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.#LI-PC1Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2591791&amp;ptId=107059" target="_blank">Job Description &amp; Person Specification</a></li></ul>





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Income Assistant (12 MTH FTC)

Job Description Job Title:&nbsp;Housing Registrations Officer Salary:&nbsp;£29,253– £32,736&nbsp;per annum Grade:&nbsp;C&nbsp; Contract Type:&nbsp;Fixed Term/Internal Secondment - 12 Months maternity cover&nbsp; Working Hours: 37 hours per week&nbsp;&nbsp; We are seeking a dedicated Housing Registrations Officer to join our Allocations Team. &nbsp;In this role, you will be responsible for assessing housing applications in line with policy to ensure eligibility and housing need. &nbsp;You will provide clear advice and guidance to residents navigating the housing register.&nbsp; Attention to detail, strong communication skills and the ability to work effectively as part of a team are essential. The successful candidate will be confident in updating internal systems and handling sensitive casework with accuracy and care. &nbsp;Experience using Objective and NEC Housing Management Systems is desirable. Due to the nature of this role, the ideal candidate will have an understanding of housing legislation, particularly in relation to our Allocations policy and eligibility criteria. &nbsp;This is a fast-paced environment that requires resilience, organisation, and solution-focused approach. DBS Check: A Basic Disclosure and Barring Service (DBS) check is required. To have an informal discussion about this role, please contact Samantha Hill –&nbsp;<a href="mailto:sphill@thurrock.gov.uk" target="_blank">sphill@thurrock.gov.uk</a>&nbsp; Closing Dates:&nbsp; Redeployment Only: 21st August 2025 Internal &amp; External Applications: 31st August 2025 Interview Date:&nbsp;To Be Confirmed Additional Information&nbsp; If you have any questions about the role or interview process, please contact:&nbsp; Samantha Hill - email <a href="mailto:sphill@thurrock.gov.uk" target="_blank">sphill@thurrock.gov.uk</a> To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EdAUjgAeUWhDg3WvHFsJoUEBmxVXofuSc6raIR0t4vBZUw?e=UfHxb2" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Housing Registration Officer

Job Description Job Title:&nbsp;SEND Operational Lead Salary:&nbsp;£45,624 - £52,038 per annum Grade: F Contract Type:&nbsp;Permanent &nbsp; Working Hours:&nbsp;37 hours per week&nbsp; Thurrock SEND Team takes on many different roles for children and young people aged 0-25 with Special Educational Needs (SEND). &nbsp;As a SEND Operational Lead you will assist the Team Manager in the effective management of the statutory SEND function, supporting practice improvements through delegated management tasks and fostering strong relationships with parents, carers and key stakeholders. This role is focused on the operational management of services for children and young people with SEND. &nbsp;It involves managing senior officers and their teams in overseeing processes and ensuring a high quality service delivery in line with our SEND framework. About the Role&nbsp; As a&nbsp;SEND Operational Lead, you will&nbsp;be responsible for:&nbsp; <ul> <li>Leading the SEND Operations Team to ensure efficient and effective delivery of the council's statutory duties in relation to the assessment and review process for children and young people with SEND.</li> <li>Day to day operational management of Senior EHCP Coordinators and their teams.</li> <li>Carrying a small caseload.</li> <li>Analysing data and identifying trends to inform and influence decisions relating to EHCN assessments, EHCP reviews, and future provision development.&nbsp;</li> <li>Managing and/or attending various Panels within the SEND remit</li> <li>Developing the local authority's support and training for schools in relation to SEND, including the SENCO Forum meetings, and borough wide training on SEND.</li> <li>Supporting the local authority's SEND statutory functions including preparation and attendance at case management meetings, supporting the drafting of EHCPs and preparation for responses to enquiries or complaints as appropriate.</li> <li>Conducting audits and evaluations to ensure compliance with standards and regulations.</li> <li>Developing strong, effective relationships with area partners including school leaders, health and social care providers, voluntary/community sector organisations to develop and maintain effective area partnership arrangements.</li> <li>Working with children, young people and families, adopting a coproduction approach to service development and review</li> </ul> The role of SEND Operational Lead is essential within the delivery of SEND Services, it can be challenging yet rewarding. &nbsp;It offers you the opportunity to showcase your range of skills and personal attributes to effectively lead a team in a fast paced environment and to lead by example, influencing innovative practices while ensuring the best outcomes for children and families. What&nbsp;We’re&nbsp;Looking For&nbsp; A dynamic and experienced individual who is ready to take on a senior role within a multi-agency setting. &nbsp;You will: <ul> <li>Bring experience in multi-agency environments, ideally within SEND settings</li> <li>Have a strong knowledge of the Children and Families Act 2014 and the 0-25 SEND Code of Practice</li> <li>Be adept at managing people and resources, with a good track record of leadership</li> <li>Excel at communication, problem-solving and organisation</li> <li>Be committed to delivering high-quality, child centred services that place families at the heart of decision making</li> </ul> DBS Check:&nbsp;Enhanced Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Important Dates&nbsp; Closing Date (Redeployment Only): 21st August 2025 Closing Date (Internal &amp; External):&nbsp;31st August 2025 Interview Date: To be confirmed&nbsp; Additional Information&nbsp; If you have any questions about the role or interview process, please contact Tina Martin, SEND Team Manager at <a href="mailto:tmartin@thurrock.gov.uk" target="_blank">tmartin@thurrock.gov.uk</a>&nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EfwM7fwExPdGpCWWw00peYgB_-2bsBOz9JRqStEv65M94Q?e=3IvdQ8" target="_blank">Download Job Profile (PDF Document)</a> If the Job Profile and Person Specification list any qualifications as essential, please also upload copies of those relevant qualifications.&nbsp; <a href="https://thurrockc.sharepoint.com/:w:/s/ThurrockCouncilPublicDocuments/EXtYMXeGlbVPjAoxHwfnCuIB6KNWFCXe3i6bJI6MRBQZ-Q?e=dGt2M1" target="_blank">Gaps in Employment Form</a>&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/Ecz7hL-hyYFGvVpdkZ55ozkBS_giEjpigg97yi5KrF2SVw?e=vKePlG" target="_blank">Gaps in Employment Example</a>&nbsp; About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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SEND Operational Lead

Senior Residential Child Care Officer Birmingham Children’s Trust is seeking a dedicated and passionate Senior Residential Child Care Officer to join our team. In this role, you will oversee the daily operations of our Children’s Home, ensuring that the unique needs of each child and young person are met through personalised Care Plans. You will advocate for their well-being and support their social, emotional, and educational development while organising engaging activities that foster growth. We are looking for:<ul> <li>Someone with experience in residential child care.</li> <li>Strong interpersonal skills.</li> <li>A commitment to safeguarding children. </li></ul>Join us and make a meaningful impact on the lives of children and young people in Birmingham. If you’re ready to help shape brighter futures, submit your CV and cover letter today. Birmingham Children’s Trust is an equal opportunity employer. Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Birmingham Children's Trust

 Senior Residential Child Care Officer

Job Advertisement: Domestic AssistantLocation: Edgewood Road kings Norton, Birmingham, UKAre you passionate about making a difference in the lives of children with learning disabilities, autism, complex health conditions, and challenging behaviour? Edgewood Road is seeking a domestic assistant to join our supportive and nurturing team.About Edgewood Road: Edgewood Road is a specialist long-stay/Short break home providing care for children with a range of learning disabilities. Our aim is to create a nurturing environment where children can develop the skills and confidence, they need for day-to-day life. We support children with emotional well-being, health, and social needs, tailoring our care to meet their individual requirements. This is an exciting time to join us, and we need the right talent to help us to continue to improve and grow our services.We are looking for an enthusiastic and motivated domestic assistant. You will receive full support, ongoing training, and development opportunities.The Residential provision is a 24hr service, applicants for these roles will be expected to work shifts, weekends, and bank holidays.Responsibilities:<ul> <li>General cleaning duties-communal, floor, kitchen, bathrooms, bedrooms</li> <li>Specialised cleaning tasks- sanitisation, waste management, laundry duties</li> <li>Health, safety and hygiene-COSH guidelines, hazard and infection control, PPE</li> <li>Supporting children’s needs-awareness and flexibility with cleaning schedules</li> <li>Teamwork and engagement- respecting privacy</li> <li>Stock management and record keeping</li> <li>Training-keeping up to date with cleaning standards and compliance,</li></ul>Requirements:<ul> <li>Relevant experience.</li> <li>Strong organisation and time managements skills.</li> <li>Excellent communication skills.</li> <li>A compassionate and patient approach, with a commitment to providing a high-quality service.</li> <li>Ability to work collaboratively with co-workers.</li></ul>Why Join Us? <ul> <li>Competitive salary.</li> <li>30 days paid annual leave with additional bank holidays.</li> <li>This increases to 33 days after five years’ service, and then 35 days after ten years’ service.</li> <li>Additional benefits</li> <li>Generous Pension Scheme</li> <li>Our Practice Hub is dedicated to supporting staff in their learning and development.</li></ul>This position is open to all applicants, however, please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.If you are passionate and experienced, looking for a rewarding role, we would love to hear from you. Apply now to join the Edgewood Road family and help us make a difference.To Apply: Please contact the home manager for further details.Edgewood Road- Contact Rachel Woodward on 0121 675 3924<a href="mailto:Rachel.woodward@birminghamchildrenstrust.co.uk" target="_blank">Rachel.woodward@birminghamchildrenstrust.co.uk</a>We have been rated as ‘Good’ by Ofsted, following a 2024 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship. Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Domestic Assistant 

Help us change children and young people’s lives At Birmingham Children’s Trust, everything we do is about making a difference for children, young people, and families across our city. Every day, we support over 10,000 children and young people — ensuring they are safe, happy, and able to thrive. We are now seeking 4 passionate and skilled Specialist Assessment Social Workers to join our brand-new Specialist Assessment Service. This is a fantastic opportunity to be part of an innovative team, carrying out complex assessments and directly improving outcomes for Birmingham’s most vulnerable children. As a Specialist Assessment Social Worker, you will:<ul> <li>Carry out high-quality, evidence-based assessments of children and families.</li> <li>Provide clear, analytical reports to support decision-making in children’s best interests.</li> <li>Work collaboratively with other professionals, including schools, health colleagues, police, and voluntary organisations.</li> <li>Develop meaningful relationships with children and young people, ensuring their voices are central to your work.</li> <li>Contribute to our trauma-informed, relationship-based practice model, ensuring positive and lasting outcomes.</li></ul>About You <ul> <li>Be a qualified Social Worker.</li> <li>Hold a recognised social work qualification and be registered with Social Work England.</li> <li>Demonstrate resilience, strong time management, and excellent analytical skills.</li> <li>Have experience in assessment and care planning, with a passion for improving outcomes for children.</li> <li>Be able to work collaboratively, building strong relationships with colleagues and partner agencies.</li> <li>Bring curiosity, professionalism, and a commitment to continuous improvement.</li></ul>Why Join Us?<ul> <li>Make a Real Impact – your work will shape the future for children and families across Birmingham.</li> <li>Specialist Practice – work on a wide range of community-based and complex assessments, including Parent Assess, CUBAS, and specialist risk assessments.</li> <li>Professional Growth – access tailored development, reflective supervision, and opportunities to expand your skills in specialist social work practice.</li> <li>Supportive Culture – join a collaborative, values-driven workplace where staff wellbeing and professional growth are genuinely prioritised.</li> <li>Generous Benefits – enjoy a competitive package including:</li></ul>Our offer to you:<ul> <li>A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.</li> <li>Free on-site parking.</li> <li>Amazing full access to our internal employee benefits scheme including, but not limited to, Occupational Health services, Rewards Schemes, Benefits discounts, Health &amp; Fitness and Personal Wellbeing support and much more!</li> <li>Full reimbursement of your annual Social Work England registration fee.</li> <li>Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home.</li></ul>We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Interviews: WC 13th October 2025 Want to know more? If you’re passionate about specialist social work practice and ready to take on a role where you can make a lasting difference, we’d love to hear from you. For an informal conversation about the role, please contact: Stuart Lowe (Head of Service) - <a href="mailto:Stuart.lowe@birminghamchildrenstrust.co.uk" target="_blank">Stuart.lowe@birminghamchildrenstrust.co.uk</a> Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Specialist Assessment Social Worker 

Specialist Assessment Team Manager – Birmingham Children’s TrustHelp us change children and young people’s livesAt Birmingham Children’s Trust, everything we do is about making a difference for children, young people, and families across our city. Every day, we support over 10,000 children and young people — ensuring they are safe, happy, and able to thrive.We are now seeking an ambitious, compassionate, and forward-thinking Specialist Team Manager to join our brand-new Specialist Assessment Service. This is a fantastic opportunity to shape a new service, lead a talented team, and directly improve the lives of Birmingham’s most vulnerable children.Why Join Us?<ul> <li>Make a Real Impact – Lead a team making life-changing decisions for children and families in Birmingham.</li> <li>Inspiring Leadership Role – Manage and coach 4 social workers and 2 family support workers, embedding a trauma-informed, relationship-based practice model.</li> <li>Career Growth – Access tailored development, high-quality supervision, and opportunities to share your expertise across the Trust.</li> <li>Supportive Culture – Join a collaborative, values-driven workplace where staff wellbeing and professional growth are genuinely prioritised.</li> <li>Generous Benefits – Enjoy a competitive package including:</li> <ul> <li>30 days annual leave (plus bank holidays), rising with service</li> <li>Free on-site parking</li> <li>Full reimbursement of your Social Work England registration fee</li> <li>Local Government Pension Scheme</li> <li>Flexible and hybrid working options</li> </ul></ul>About the RoleThis is a unique opportunity to lead a specialist, high-performing team delivering complex assessments and interventions. You will:<ul> <li>Coach and inspire your team to deliver excellent social work and family support practice.</li> <li>Oversee complex community-based assessments (including Parent Assess, CUBAS, and specialist risk assessments).</li> <li>Work collaboratively with colleagues across the Trust and external partners such as schools, health professionals, and the police.</li> <li>Create an aspirational, supportive team culture, keeping children and young people at the heart of everything you do.</li> <li>Support the professional development of others by offering training and contributing to our Trust-wide learning culture.</li></ul>About YouWe’re looking for someone who brings both professional expertise and personal drive. You will:<ul> <li>Be a qualified and registered social worker with strong leadership experience.</li> <li>Demonstrate resilience, excellent time management, and the ability to prioritise and quality assure various assessments that offer permanency to children. </li> <li>Have proven people management skills with the ability to inspire and motivate a team.</li> <li>Be a confident problem-solver, supporting staff to make best-interest decisions in line with legislation and best practice.</li> <li>Use management information systems effectively to monitor performance and maintain high standards.</li> <li>Bring creativity, professionalism, and a commitment to continuous improvement.</li> <li>This role is also a fantastic step for independent social workers looking to transition into leadership within a supportive organisation.</li></ul>Safeguarding CommitmentAt Birmingham Children’s Trust, safeguarding children and young people is our top priority. All roles are subject to the appropriate level of DBS check. <ul> <li>Closing Date: Friday 19th September 2025</li> <li>Interviews: Week commencing 6th October 2025</li></ul>Interested?If you’re passionate about improving children’s lives and ready for a leadership role where you can really make a difference, we’d love to hear from you. For an informal conversation about the role, please contact:Stuart Lowe, Head of Service<a href="mailto:Stuart.lowe@birminghamchildrenstrust.co.uk" target="_blank">Stuart.lowe@birminghamchildrenstrust.co.uk</a> 07548 713021 | ☎️ 0121 303 7114Apply today and help us create a brighter future for Birmingham’s children. Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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