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Permanent – Full time

Location: Orchard Housing Office

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

Role & Responsibilities Will include but are not limited to:

• Checking and reviewing initial claim information.
• Taking initial information over telephone
• Sending files and reviewing expert reports
• Identifying and processing files to be rejected.
• Dealing with routine post, emails and telephone calls.
• Liaising with surveyors and any other experts.
• Dealing promptly with telephone enquiries from residents, leaseholders and others.
• Assisting other team members as necessary, including various elements of file handling
• To carry out such other duties as might reasonably be requested by others
• Excellent verbal and written communication skills.
• Strong organisational skills and be adept at dealing with electronic case management and filing systems.
• Excellent time management skills and will be comfortable working under time constraints, with the ability to work accurately and to meet deadlines.
• Excellent research skills, interpersonal skills and be mindful of the need for high levels of discretion when dealing with confidential matters.
• Good attention to detail and a strong ability to prioritise work.
• An understanding of the importance of care and maintaining good relations.
• An ability to work well within a team.

This role requires a minimum of 3 days per week office-based presence to support collaboration, oversight and engagement.

Job Description and Person Specification

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.