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Job summary

We are currently looking for a Senior Content Designer to join our Digital and Service Design Function within the Digital and Technology group.

This is a full-time opportunity, on a permanent basis. The role will be based in 7/8 Wellington Place, Leeds, LS1 4AP.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Please discuss this with the recruiting manager before accepting an appointment.

Who are we?

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Digital and Technology Group (DTG) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world-class services which can improve outcomes for patients and the general public. Its centre of excellence is also responsible for delivering a broad portfolio of change initiatives, both to transform the Agency’s legacy technologies and to deliver innovative new solutions. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU.

User Centred Design helps MHRA deliver accessible, inclusive and effective digital services that meet user needs. The function brings together user research, service design, interaction design and content design to support multidisciplinary teams across the service lifecycle.

Job description

What’s the role?

This is an exciting opportunity for an experienced Senior Content Designer to play a key role in growing and shaping user-centred design practice at the MHRA. Working across multidisciplinary teams and complex services, the post holder will lead content design activities, provide content assurance, and ensure accessible, inclusive and evidence-based content meets user needs, regulatory obligations and organisational standards. They will use research, data and content strategy to develop clear, effective content solutions that support wider service goals and deliver measurable benefits.

Key responsibilities:

• Lead, evaluate and iteratively improve the content design strategy for large or complex programmes and projects, ensuring content supports MHRA strategic priorities and regulatory responsibilities, using evidence from user research, analytics and service data to inform decisions and measure effectiveness.
• Take responsibility for the quality, coherence and effectiveness of content across the end‑to‑end service journey, while remaining comfortable working at page‑ and component‑level detail.
• Be accountable for content quality within your area of responsibility, providing content assurance and sign‑off in line with organisational standards.
• Manage the risks associated with publishing content in a regulatory environment, including legal, compliance, reputational and user‑safety risks, ensuring appropriate controls are in place.

Who are we looking for?

Our successful candidate will:

• Significant experience applying user-centred content design methods to create accessible, inclusive and usable content that meets user needs and follows the Government Service Standard.
• Developing content strategies, information architectures or content models for complex services, using research, analytics and outcomes to improve effectiveness.
• Working effectively in multidisciplinary teams, including influencing stakeholders to adopt user-centred, accessible and evidence-based content standards.
• Providing content leadership, assurance, including coaching, mentoring or supporting other designers.
• Championing clear, inclusive and standards-led service design in a regulated environment, balancing user needs with legal, regulatory and organisational requirements.

Person specification

Method of assessment: A=Application, T=Test, I=Interview, P=Presentation

Behaviour Criteria:

• Managing a Quality Service (I)
• Seeing the Big Picture (I, P)
• Communicating and Influencing (I, P)

Experience Criteria:

• Experience applying user-centred content design methods to create accessible, inclusive and usable content that meets user needs and follows Government Service Standard (A)
• Experience developing content strategies, information architectures or content models for complex services, using research, analytics and outcomes to improve effectiveness (A, I)
• Experience working in multidisciplinary teams and influencing stakeholders to adopt user-centred, accessible and evidence-based content standards (I)
• Experience coaching, mentoring or supporting other designers, and contributing to communities of practice, standards or assurance activities (I)

Technical Criteria:

• Degree‑level qualification or equivalent professional experience in content design (A, I)
• Strong experience working within a User‑centred Design approach (A, I)
• Good experience of working within an agile delivery framework and GDS Service Standard (A, I)

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk

Benefits

Alongside your salary of £57,028, Medicines and Healthcare Products Regulatory Agency contributes £16,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

• Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
• Privilege Leave: 1 day
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
• Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
• Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666
• Flexible working to ensure staff maintain a healthy work-life balance
• Interest free season ticket loan or bike loan
• Employee Assistance Services and access to the Civil Service Benevolent Fund
• Eligibility to join Motoring , Boundless by CSMA
• Variety of staff and Civil Service clubs
• On-going learning and development

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : The Resourcing Team
• Email : Banu.Clark@mhra.gov.uk

Recruitment team

• Email : Careers@mhra.gov.uk

Further information

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the Resourcing Team at Careers@mhra.gov.uk, in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk - info@csc.gov.uk - Civil Service Commission Room G/8 1 Horse Guards Road London SW1A 2HQ