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Our Vacancy

We’re looking for a compassionate and proactive Home Straight Coordinator to join our team, supporting residents across the Tunbridge Wells Borough who are experiencing hoarding behaviours or challenges relating to clutter in their homes. This rewarding role focuses on helping people improve their wellbeing, reduce risks within their living environment, and regain control through personalised, strengths-based support.

What you'll do

You’ll manage a caseload of customers, building trusted relationships and providing tailored support to help them achieve their goals. From carrying out needs and risk assessments to identifying the underlying causes of hoarding behaviours, you’ll work alongside customers to develop practical solutions that promote independence and safety. You’ll also liaise with partner agencies, make referrals to specialist services, maintain accurate case records, and champion the Home Straight service across the local community.

What you'll need

You’ll have experience supporting vulnerable people, either professionally or through voluntary work, and possess excellent communication and organisational skills. We’re looking for someone who is empathetic, self-motivated, and committed to helping people make positive changes in their lives. A good understanding of local support services, confidentiality, and safeguarding is desirable, along with confidence using Microsoft Office and case management systems. A full driving licence, access to an insured vehicle, and a willingness to work flexibly across different locations are essential

This is a full time, fixed term contract position working 35 hours a week. The contract ends in March 2027. The role is based in Thanet.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please email the Talent Team on talent@tch.org.uk

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.