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Wirral Council is a values‑driven organisation where employees are empowered to “#BeTheDifference” and help create fairer opportunities for residents. Set in one of the happiest and most scenic areas in the UK, the Council offers an inspiring place to live and work, with a strong commitment to supporting staff and delivering ambitious plans for the borough’s future. Joining Wirral Council means becoming part of a dedicated, forward‑thinking team that is truly valued and encouraged to thrive.

Accommodation Support & Wellbeing Officer

Role 1 - 18 hour permanent

Role 2 - 36 hour fixed term for 12 months

About the Role:

This post is within the Housing Options Team working in a fast-paced responsive team.

The core duties are to facilitate access to emergency temporary homeless accommodation for those households who present as homeless to the Council, providing support and assistance to improve their health and wellbeing, whilst accommodated, along with providing practical advice and support to assist to secure permanent housing.

An experienced and self-motivated Officer is required to provide support to households who are living within emergency accommodation to assist them to maintain the accommodation and move to more permanent accommodation.

About the candidate:

The ideal candidate will have knowledge of homeless legislation (Part VII of the Housing Act 1996/2002 and the Homeless Reduction Act 2018) and experience of working in a supported housing or health related organisation.

Experience of creating, monitoring and progressing support plans would be beneficial.

You must be able to work with applicants in a sensitive manner, accurately record statements and findings and signpost to other agencies.

Ideally you should have experience of using the LOCATA HPA2 system however training will be given.

For more information or an informal discussion regarding this vacancy, please contact Neil Woodhouse on email neilwoodhouse@wirral.gov.uk or Wayne Tsoi on email waynetsoi@wirral.gov.uk

This post is subject to an Enhanced DBS check, including a check of the relevant Barred List(s). The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at : https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.

If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.

We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact recruitment@wirral.gov.uk

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

Salary range

£32,061 - £35,412 per year