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Post title

Income Recovery Officer

Post No

44344

Salary

Starting from £31,537 to £36,363 per annum

Scale / Band

Grade 5

Hours

37 hours per week

Place of work

Worthing Town Hall/Hybrid (Currently 3 days per week in the office)

Closing date

5th August 2026 at 23:55 pm

Interviews

TBC

Our Housing Needs service is seeking a dynamic and committed Income Recovery Officer to join the team. In this essential position, you will focus on maximising income through effective income recovery strategies and proactively preventing arrears to ensure homeless households can successfully maintain their temporary accommodation.

You will be the primary point of contact relating to rent and storage accounts for temporary accommodation placements, effectively managing all income recovery operations within the service. Utilising a person-centred approach to income recovery, your key responsibilities involve identifying vulnerable individuals at high risk of falling behind on payments, performing detailed financial assessments, and providing support for universal credit or housing benefit claims. Additionally, you will implement enforcement actions as required, including the preparation of documents for court proceedings.

You will engage with storage and temporary accommodation providers to verify all billing before payments are issued and handle the recovery of any overpayments.

We provide tailored training to develop your skills, whether you're new to the role or an experienced professional.

If this sounds like the role for you, we look forward to receiving your application!

The successful candidate will be subject to an Enhanced with Adults Barred list DBS check clearance.

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:

• Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement

• Local Government Pension

• Training & development

• Occupational Health

• Employee Assistance Programme (EAP)

• Employee resource groups/networks

• Buddy Support Programme

• Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

Fair, Green & Local - Please see link below to our corporate plan with our key priorities for Adur and Worthing (2025-2028):

https://www.adur-worthing.gov.uk/fair-green-and-local/