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Leicestershire Music is passionate about transforming young lives through music. Working with thousands of children and young people across the county, we provide instrumental and vocal tuition, ensembles, events and performance opportunities that inspire creativity, confidence and achievement.

About the Role

We're looking for a highly organised, proactive and customer-focused administrator who thrives in a busy environment and enjoys managing competing priorities. You'll take ownership of the administration of our successful 1:1 and small group teaching programme, working closely with the Instrumental Tuition Manager, schools, parents, teachers and colleagues to deliver excellent customer service, maximise income and ensure accurate pupil and billing records. You'll also play a key role in helping to administer our instrument hire scheme, working closely with the Instrument and Resource Manager, helping to maintain accurate databases and coordinating instrument movements.

This is an ideal opportunity for someone who can work independently with minimal supervision, is confident making decisions and solving problems, and enjoys being part of a supportive team.

If you're an exceptional administrator who wants to contribute to a service that makes a real difference to young people, we'd love to hear from you.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must:

Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area
Previous administrative experience, including working experience of databases & CRM systems
Have experience of and ability to communicate with stakeholders at all levels, maintaining confidentiality at all times
Strong attention to detail and good level of literacy and numeracy, sufficient to enable the production of high-quality written materials suitable for a variety of audiences and dealing with customer queries relating to payments
Excellent customer care and organisation skills as well as the ability to produce accurate work to deadline
Ability to prioritise workload, work under minimal supervision, problem solve and find creative solutions
A flexible approach to working, including occasional out-of-hours, and an ability and willingness to travel to various locations in a cost-efficient way

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Chris Bale - Lead for Sustainability, Fundraising and Operations

Telephone: 01163050416

Email: Chris.bale@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us

Salary range

£26,832 - £28,146 per year