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Our Vacancy

We’re looking for a compassionate and reliable individual who is committed to supporting vulnerable residents. You’ll be calm under pressure, able to respond effectively in emergencies, and confident working both independently and as part of a team. With strong communication and organisational skills, you’ll be able to build positive relationships, prioritise your workload, and provide a high standard of service. A caring, professional approach and a genuine desire to make a difference are essential.

What you'll do

As a Housing Support Worker, you will play a vital role in delivering a responsive wellbeing service to residents, including providing a 24-hour emergency response during your shift. You’ll support tenants to sustain their tenancies, respond to emergency calls, and ensure schemes are safe, secure, and well maintained. Working closely with the Housing Officer, you’ll also carry out essential administrative tasks and take action on repairs, helping to create a safe and supportive environment for residents.

What you'll need

• Experience in housing, support work, or a similar customer-focused role
• Strong communication skills, both written and verbal
• Ability to respond calmly and effectively in emergency situations
• Good organisational skills and the ability to prioritise tasks
• Basic IT skills for record keeping and communication
• A caring, compassionate approach with a strong customer focus
• Ability to work independently and use initiative
• Understanding of safeguarding and health & safety (or willingness to learn)
• Flexibility to work shifts and adapt to service needs

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• £13.45 ph
• Contributory pension scheme up to 10% matched contributions
• 30 days annual leave in addition to bank holidays
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Annual flu vaccinations

This is a permanent role working 16 hours a week. 5pm-9pm every Thursday and 9am-9pm every Saturday.

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please email the Talent Team on talent@tch.org.uk

Please note, an enhanced DBS check is required for this role

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.