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Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Role Purpose

A key focus of the role is enabling scalable, secure and user centred HR and corporate solutions improving operational efficiency, data quality and service outcomes across the employee lifecycle. This role combines technical leadership, people management and cross‑functional influence, working closely with HR, People Operations and corporate services to deliver solutions aligned to organisational priorities.

Job description

Key Accountabilities

• Lead the design, development and delivery of scalable, secure and user‑centred HR automation and digital solutions that support workforce data, position management and the end‑to‑end employee lifecycle, including compliance‑driven activity (e.g. FOI/SAR support).
• Translate business needs into effective technical solutions by leading discovery, design and implementation of HR systems automation, ensuring alignment with organisational priorities and service outcomes.
• Drive continuous improvement across HR digital services, maintaining and enhancing existing solutions to improve efficiency, data quality, user experience and operational effectiveness.
• Establish and embed standards, best practices and governance frameworks for HR technology, automation and DevOps delivery, ensuring consistency, scalability and sustainability.
• Ensure all HR digital solutions meet regulatory, assurance, fraud prevention, security and data quality requirements, supporting audit readiness and compliance obligations.
• Provide technical leadership and direction across HR digital and automation services, promoting innovation and adoption of modern development standards, tools and approaches.
• Build and lead a high‑performing team, developing capability, fostering a culture of continuous learning and ensuring delivery of high‑quality, resilient services.
• Collaborate with HR, People Operations, Data and Corporate Services stakeholders to deliver integrated, user‑focused solutions that meet business and organisational needs.
• Leverage data, analytics and digital tools to improve decision‑making, optimise processes and enhance performance across HR services.

Key Responsibilities

HR Digital, Automation & Solution Delivery

• Design, develop and deliver automation and digital solutions to support HR services, including workforce data, position management, employee lifecycle processes and compliance‑driven activity (e.g. FOI/SAR support).
• Lead the discovery, design and delivery of HR automation solutions, translating business requirements into scalable, secure and sustainable systems.
• Continuously improve existing digital solutions to ensure they remain effective, user‑focused and aligned to evolving business needs.
• Establish and promote standards and best practice in HR technology, automation and digital delivery.

Governance, Compliance & Assurance

• Ensure all HR systems and automation solutions meet regulatory, assurance, fraud prevention and data quality requirements.
• Embed robust controls and governance frameworks across HR digital solutions to support compliance and audit readiness.
• Outputs that align with/follow the standards, governance and expectations of the Digital, Data and Security (DDSS) team. DDSS is the Ofgem authority on items such as Data Governance, Information management and digital systems development standards. In addition, anything that is to be released into Live service is required to follow rigorous service acceptance standards.

Leadership & Capability Development

• Lead and develop a high‑performing team, fostering a culture of continuous learning, technical excellence and collaboration.
• Promote innovation and capability building within the team to strengthen digital and automation expertise across HR services.

Person specification

Key Skills & Capabilities

• Strong capability in designing and delivering secure, scalable HR systems, applying appropriate design standards, tools and integration approaches across solutions of moderate complexity.
• Proficient in software development and engineering practices, including designing, coding, testing and documenting solutions using modern development standards, with the ability to review and improve the work of others.
• Ability to analyse and optimise development and business processes, identifying opportunities for improvement and implementing changes that enhance efficiency, quality and service outcomes.
• Experience in availability and capacity management, proactively identifying risks or constraints, implementing improvements and ensuring systems are resilient and fit for purpose.
• Strong understanding of information security principles, ensuring solutions are designed with embedded controls to mitigate risks and protect sensitive data.
• Skilled in systems integration and coordination, including defining integration builds, supporting testing activities and ensuring seamless interaction between systems.
• Ability to develop and use prototypes effectively, applying a range of prototyping techniques, iterating designs and collaborating with others to refine solutions.
• Proven ability to identify and resolve service issues, maintaining system performance and ensuring continuity of service.
• Strong user-focused approach, working with user research, translating user needs into practical solutions and championing user-centred design principles.
• Experience using data and digital tools to inform decisions, support system improvements and enhance service delivery.
• Ability to lead technical teams and drive continuous improvement, setting standards, promoting best practice and building capability within the team.

Essential Criteria

• Experience delivering digital or automation solutions in a HR People Services environment. (LEAD CRITERIA)
• Experience of designing and delivering effective repeatable, scalable and highly available DevOps services, including application support and timely resolution of service issues.
• Demonstrable experience of managing and leading a diverse team delivering technical solutions and insights.
• Experience of driving innovative automation solutions and continuous improvement in a modern cloud environment.
• Experience of working with Microsoft Power Platform, such as Power Apps, Power Automate, Power Pages and Power BI.
• Experience of adopting new techniques and technologies in development and implementation of DevOps and automation services.

Desirable Criteria

• Experience of communicating technical concepts in a non-technical language.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates are required to provide an anonymised CV and tailored supporting statement of no more than 1250 words. Please ensure your supporting statement is tailored and well evidenced against the essential criteria for the role. Candidates who do not provide a tailored application will not be invited to interview. Should we receive a high number of applications for the role a pre-sift on the lead criteria will be conducted.

The interview will include a short presentation. The title will be confirmed and made available to candidates invited to interview.

Due to high volumes of applications, we are only able to provide feedback at interview.

Please refer to Civil Service candidate advice on the acceptable use of Artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Dominique King
• Email : dominique.king@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: Recruitment@ofgem.gov.uk in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.

Attachments

People Digital Systems & Insights Manager JD Opens in new window (docx, 2116kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)Candidate Pack People Digital Systems & Insights Manager Opens in new window (pdf, 616kB)