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ICT Apprentice Fixed term contract, 18 months.Full time, 37 hours per weekSalary£7.55 p/h 37 hours per week&nbsp;Are you passionate about data and looking to make a real impact? Join our dynamic IT and Digital Services team as a Data Analyst. You'll play a pivotal role in supporting data quality and analysis, designing strategic reports, and contributing to council business plans and strategies. With opportunities to work on exciting projects, develop your skills in data interface methods, and promote best practices, this role offers a chance to be at the heart of data-driven decision-making. If you have a keen eye for detail, excellent time management skills, and a knack for interpreting complex data, we want to hear from you!We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers.&nbsp; We are proud of our organisational culture and receive positive feedback from our employees.&nbsp;We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events.&nbsp; &nbsp; From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.We offer:<ul><li>Enrolment in the career average local government pension scheme.</li><li>Flexi scheme.</li><li>Hybrid working.</li><li>A generous annual leave entitlement that increases with service.</li><li>Family-friendly benefits.</li><li>One days’ paid volunteering leave.</li><li>Lifestyle benefits platform.</li><li>Funded health cash plan.</li><li>Free car parking*</li><li>£10 a month gym membership at one of our four gyms in the district.</li></ul>You will be working with a professional, committed, and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.*Free staff parking is valid until 30 June 2026.As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare&nbsp; disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.&nbsp;Closing Date:&nbsp;





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Newark & Sherwood District Council

Data Analyst Apprentice

Learning and Development Apprentice Fixed term contract, 18 months.Full time, 37 hours per weekSalary£7.55 p/h 37 hours per week Passionate about development? Looking for a role that’s all about growth, connection, and making a real impact? As a Learning and Development Apprentice, you’ll be right at the heart of helping colleagues across the council thrive—supporting training delivery, sourcing new learning opportunities, and getting stuck into data, events, and exciting projects. If you’re organised, people-focused, and eager to learn in a fast-paced environment, this is your chance to build your future while helping others shape theirs.We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers.&nbsp; We are proud of our organisational culture and receive positive feedback from our employees.&nbsp;We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events.&nbsp; &nbsp; From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.We offer:<ul><li>Enrolment in the career average local government pension scheme.</li><li>Flexi scheme.</li><li>Hybrid working.</li><li>A generous annual leave entitlement that increases with service.</li><li>Family-friendly benefits.</li><li>One days’ paid volunteering leave.</li><li>Lifestyle benefits platform.</li><li>Funded health cash plan.</li><li>Free car parking*</li><li>£10 a month gym membership at one of our four gyms in the district.</li></ul>You will be working with a professional, committed, and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.*Free staff parking is valid until 30 June 2026.As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare&nbsp; disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.&nbsp;Closing Date: 13th July 2025





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Learning and Development Apprentice

Fleet Mechanic Apprentice Fixed term contract, 18 months.Full time, 37 hours per weekSalary£7.55 p/h 37 hours per week Are you passionate about vehicle maintenance and eager to gain hands-on experience while working towards a Level 3 Apprenticeship in Vehicle Maintenance Repair (Heavy Vehicle)? Join our dynamic team assisting in the service, repair, and maintenance of the Council’s fleet and external customer vehicles. With key responsibilities ranging from breakdown assistance to ensuring VOSA standards and maintaining a safe work environment, this role is perfect for someone who has experience in a team setting. Bring your enthusiasm for vehicle maintenance and repair to our team and contribute to keeping our community moving smoothly. Apply now and be part of a team that values your skills and commitment!We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers.&nbsp; We are proud of our organisational culture and receive positive feedback from our employees.&nbsp;We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events.&nbsp; &nbsp; From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.We offer:<ul><li>Enrolment in the career average local government pension scheme.</li><li>Flexi scheme.</li><li>Hybrid working.</li><li>A generous annual leave entitlement that increases with service.</li><li>Family-friendly benefits.</li><li>One days’ paid volunteering leave.</li><li>Lifestyle benefits platform.</li><li>Funded health cash plan.</li><li>Free car parking*</li><li>£10 a month gym membership at one of our four gyms in the district.</li></ul>You will be working with a professional, committed, and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.*Free staff parking is valid until 30 June 2026.As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare&nbsp; disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.&nbsp;Closing Date: 11th July 2025





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Apprentice Mechanic

Are you passionate about making a difference in the lives of children and families? Do you have the drive to support and empower young people to achieve their full potential? If so, Birmingham Children’s Trust wants you!At Birmingham Children’s Trust, we are dedicated to providing outstanding care and support to children and families across Birmingham. Our mission is to ensure every child has the opportunity to thrive in a safe, nurturing environment. We are a dynamic and forward-thinking organisation, committed to innovation and excellence in social work practice.As a Children’s Social Worker working in the Emergency Duty Team, you will play a crucial role in safeguarding and promoting the welfare of children and young people. You will work closely with families, carers, and other professionals to assess needs, develop care plans, and provide ongoing support. Our services will always be joined-up and you will develop robust partnerships with other teams and outside agencies; to include the police, health, schools and voluntary organisations.About You: We are looking for dedicated and compassionate individuals who are committed to making a difference. The ideal candidate will have:<ul> <li>A degree in Social Work and youmust have completed your ASYE.</li> <li>Registration with Social Work England.</li> <li>Experience working with children and families in a social work setting.</li> <li>Strong assessment and analytical skills.</li> <li>Excellent communication and interpersonal skills.</li> <li>The ability to work effectively as part of a team and independently.</li></ul> Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.





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Birmingham Children's Trust

Senior Social Worker - EDT Emergency Duty Service 

Are you ready to take on a role making a significant impact to the future of Medway Council and it’s residents? We have an exciting opportunity for a Principal Policy Officer that will assist the Head of Policy and Partnerships within a brand new department that will guide Medway Council through a pivotal period of transition under local government reorganisation and wider public sector reform.Reporting directly to the Head of Policy and Partnerships. These roles will support a range of policy projects across the Council directorates in areas including, but not limited to:<ul><li>Transportation</li><li>Waste Management and Environmental Services</li><li>Children’s Services</li><li>Health and Social Care</li><li>Corporate services (including local government reform and devolution)</li></ul>Political Restriction: Both posts are politically restricted in accordance with the Local Government and Housing Act 1989, as amended by the Local Democracy, Economic Development and Construction Act 2009. Staff in these posts are obliged to observe the restrictions on political activity as detailed under this legislation. Key responsibilities:<ul><li>Lead policy development: Develop and support complex policy initiatives, ensuring Medway Council's voice is heard at the government level. Provide expert advice to senior leaders and elected members. </li><li>Project management: Prepare programmes and projects, ensuring timely delivery and achievement of objectives.</li><li>Policy documentation: Assist in producing comprehensive briefing papers and policy documents, facilitating the publication of guidance and reports.</li><li>Stakeholder engagement: Collaborate with a diverse range of internal and external stakeholders, including Members, Corporate Management Team, external partners, and residents.</li></ul>Who we are looking for:Principal Policy Officer/Adviser: In addition to the above responsibilities we are also looking for someone who can take the lead on the design and delivery of more complex policy projects, and policy areas that are highly sensitive due to the subject matter and/or stakeholders involved. This role will supervise the work of the policy officers and also deputise for the Head of Policy and Partnerships at meetings and events. This role presents a real opportunity to progress your career during a time of significant change for local government. Interested? For an informal discussion about the role, please contact Carolyn Ruston, Head of Policy and Partnerships: <a href="mailto:carolyn.ruston@medway.gov.uk" target="_blank">carolyn.ruston@medway.gov.uk</a> Interviews will be held week commencing: 21 July 2025, in person at our offices in Gun Wharf, ChathamCareer Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a Principal Policy Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Principal Policy Officer

Parklands is a residential respite unit for young people. Our home provides short breaks for young people who have disabilities and complex health needs.We are recruiting Residential Support Workers to join our team at Parklands where you will be working directly with children and young people aged 5-18 years of age, providing personal, health, social and domestic care in accordance with individual care plans.You will be expected to work various shifts on a flexible 4 week rota pattern including evenings, weekends, bank holidays and waking nights. About YouYou will have -<ul><li>GCSE or equivalent in English and Maths</li><li>Level 3 Diploma in Residential Childcare or be willing to work towards (fully funded)</li><li>Good communications skills, verbal and written</li><li>A full driving licence and willingness to undertake training to drive a minibus</li><li>As part of the recruitment process, you will be required to provide either a British passport or a UK Residence Permit or equivalent legal document that proves you are able to work in the UK</li></ul> To ApplyIf you feel you are highly motivated, resilient, and passionate about enhancing the lives of our children and young people then we would love to hear from you.For an informal discussion about the role please call Andrada Pepenel, Head of Provider Services on 01634 337327.Please click on the link at the bottom of the advert to apply online.This post is subject to an enhanced Children’s DBS check. In return we offer you:<ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice and counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here <a href="https://www.childcarechoices.gov.uk" target="_blank">https://www.childcarechoices.gov.uk</a></li></ul>Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.





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Residential Support Worker - Parklands

Are you ready to take on a role making a significant impact to the future of Medway Council and it’s residents? We have an exciting opportunity for three Policy Officers that will assist the Head of Policy and Partnerships within a brand new department that will guide Medway Council through a pivotal period of transition under local government reorganisation and wider public sector reform.Reporting directly to the Head of Policy and Partnerships. These roles will support a range of policy projects across the Council directorates in areas including, but not limited to:<ul><li>Transportation</li><li>Waste Management and Environmental Services</li><li>Children’s Services</li><li>Health and Social Care</li><li>Corporate services (including local government reform and devolution)</li></ul>Political Restriction: Both posts are politically restricted in accordance with the Local Government and Housing Act 1989, as amended by the Local Democracy, Economic Development and Construction Act 2009. Staff in these posts are obliged to observe the restrictions on political activity as detailed under this legislation. Key responsibilities:<ul><li>Lead policy development: Develop and support complex policy initiatives, ensuring Medway Council's voice is heard at the government level. Provide expert advice to senior leaders and elected members. </li><li>Project management: Prepare programmes and projects, ensuring timely delivery and achievement of objectives.</li><li>Policy documentation: Assist in producing comprehensive briefing papers and policy documents, facilitating the publication of guidance and reports.</li><li>Stakeholder engagement: Collaborate with a diverse range of internal and external stakeholders, including Members, Corporate Management Team, external partners, and residents.</li></ul>The people we are looking for:Policy Officer x3: We are looking for an experienced policy or project professionals, preferably from within the public sector with a track record in designing and developing policies and change programmes that have brought about a successful change or outcome. The successful candidate will thrive in a varied and fast paced environment and be able to able to multi-task and work under pressure. You will need be an excellent communicator with highly developed organisational and project management skills.Interested? For an informal discussion about the role, please contact Carolyn Ruston, Head of Policy and Partnerships: <a href="mailto:carolyn.ruston@medway.gov.uk" target="_blank">carolyn.ruston@medway.gov.uk</a>Interviews will be held week commencing: 21 July 2025, in person at our offices in Gun Wharf, ChathamCareer Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a Policy Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Policy Officer 

We’re looking for an innovative project officer with excellent administrative skills and technical ability to help deliver a range of highway projects from licensing to asset management.You’ll need to be experienced in delivering projects in a timely manner; preparing and writing reports and liaising with various stakeholders as part of the feasibility process.Reviewing existing practices and identifying areas for improvement, you’ll work closely across the Highways service to improve systems and ways of operational working to help deliver more efficient and effective working practices.The post holder will be required to review existing plans and policies defined on the Highway Asset Management Delivery Plan and liaise with Officers to ensure these are updated and co-ordinated for periodic review. You’ll therefore need to have a good understanding of Asset Management in relation to a Highway Asset environment with the ability to collate, maintain, analyse and appraise data across the service.If you would like to have an informal discussion with the recruiting manager please call Karen Tamsett on 01634 331525 Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Level C Highways are seeking to appoint an experienced Project Officer at level C. You will meet the requirements of the person specification fully and can demonstrate applied knowledge, experience and skills in this role. All elements within the person specification are essential. You will be supported through induction, probation and a supportive Performance Appraisal and Career Conversation, which can include identifying and supporting the achievement of professional goals. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Highways Project Officer

<h4> Job Description </h4>Overview London Borough of Harrow is seeking a new Project and Policy Officer who will be responsible for the development of the community safety strategy and strategic assessment, managing the statutory community safety partnership, Safer Harrow, managing key partnerships both internally and externally, and building up the risk profile of the borough. The post holder will provide administrative support to the Community Safety team to ensure accountability and monitoring of the outcomes of the Community Safety Strategy. The post holder will provide administrative support for the Safer Harrow Community Safety Partnership quarterly meetings and support the council’s response to serious violence in the community and explore funding and project opportunities that will contribute to the reduction of serious violence on the borough. The post holder will provide direct support to various projects and administer and oversee related policies, working with colleagues outside of the immediate team- distributing and collating of data from data collection exercises. The role involves working closely with voluntary and community sector partners, teams within the council and other external partners that are stakeholders in the projects, supporting the coordination, control and reporting for Community Safety projects, policies and partnerships. The post holder will assist with the quality assurance of project documentation, such as reports, business cases, monitoring reports, financial returns, maintain the Programme team’s SharePoint site and webpages and provide support to externally funded projects with a particular focus on data collection and analysis using Excel. About You The successful candidate will have: <ul><li>Experience of extracting information from a range of sources and producing clear, error free and well-presented reports. A good analytical and methodological approach to work.</li><li>Experience of coordinating and arranging meetings, events and training.</li><li>Educated to degree level or equivalent or has the equivalent relevant work experience.</li><li>A good working knowledge of MS Office suite, with particular attention of MS Excel</li><li>Understanding of project management and policy</li><li>Excellent verbal and written communication skills, and a good understanding of how to communicate to a range of audiences </li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23081&amp;hashed=1745364873" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Project and Policy Support Officer

<h2>About the job</h2>Salary: £25,183 - £25,992 a year Hours per week: 37 Contract type: PermanentAre you passionate about delivering exceptional customer service? We’re looking for a dedicated Customer Services Advisor to be the first point of contact for our customers, ensuring they receive accessible, professional, and high-quality support. In this vital role, you’ll put customers at the heart of everything you do—whether you're assisting them via our Service Centre or Contact Centre.You’ll work to resolve queries at first contact, helping to deliver better outcomes and lasting solutions. If you take pride in maintaining the highest standards of service and want to make a real difference in your community, we want to hear from you.Please note this role does not attract sponsorship.<h2>About you</h2>We're looking for a confident and capable Customer Services Advisor who thrives in a fast-paced, customer-focused environment. You’ll handle a wide range of public enquiries across multiple communication channels, offering clear, fluent, and accurate support with professionalism and tact—even when dealing with complex or challenging situations.The ideal candidate will be quick to grasp new information and systems, demonstrating strong IT skills across a variety of platforms, including Windows-based applications and case management tools. Strong numeracy and the ability to accurately record and produce customer documentation are essential.You’ll bring a solid understanding of equality and how discrimination can impact both individuals and service delivery. A recognised customer care qualification or relevant experience is required, along with the flexibility to adjust working hours to meet frontline service demands. A willingness to travel throughout the Borough is also key to maintaining high service standards.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishIf you're passionate about helping people and want to be part of a dynamic, community-focused team, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1554743&amp;ptId=11476" target="_blank">download: CSC Customer Advisor L3 March 2017Revised (002).pdf</a></li></ul>





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