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<h2>About the job</h2>Salary: £30,024 - £32,597 a year pro rata Hours per week: 22 Contract type: PermanentAs a Business Support Officer within Luton Borough Council, you will provide high-level, comprehensive business and personal assistant support to the Service Directors within the Inclusive Economy Directorate. The role requires the exercise of sound judgement, discretion and confidentiality in all aspects of work, supporting senior leaders to operate effectively and deliver key priorities.You will manage and maintain Service Directors’ diaries, ensuring effective prioritisation, organisation and allocation of appointments within a demanding and varied work programme. This will include liaising with Councillors, officers, partners and external organisations to coordinate meetings, seminars and conferences, arranging virtual and in-person meetings, room bookings, refreshments, travel and accommodation as required.The postholder will organise and attend key internal and external meetings, including forming agendas in consultation with Service Directors, circulating papers in advance, and producing accurate and timely minutes. You will ensure that actions and recommendations are followed up and progressed, and organise events and activities that support departmental objectives and promote a positive image of Luton.You will provide essential support during investigations, hearings, disciplinary meetings and grievance processes, including taking accurate and confidential notes as required. In the absence of Directors, you will manage and prioritise incoming emails and correspondence, liaising with Service Managers to ensure appropriate actions are taken.The role also involves providing comprehensive business support across business continuity, performance management, risks, complaints and committee reporting. This includes maintaining registers, tracking committee reports, managing divisional risk registers, collating information, progress-chasing deadlines and ensuring issues are escalated appropriately. You will ensure that consultation requirements are met and seek procedural advice from relevant Council colleagues where necessary.You will develop, maintain and improve administrative systems, databases and procedures, ensuring the timely and accurate retrieval of information for a wide range of audiences. This includes collecting, analysing and presenting statistical and management information in a clear and accessible format.The Business Support Officer will draft correspondence, reports and presentations on behalf of Service Directors and Service Managers, using initiative and judgement to ensure communications are professional, accurate and clearly articulated.Please note this role does not attract sponsorship.<h2>About you</h2>You will act as a key point of contact for the Service Directors, receiving and filtering incoming requests and telephone calls from senior managers, elected members, partner organisations and the public. You will prioritise enquiries, resolve matters within your remit, or refer appropriately to always ensure continuity of service and excellent customer care.Financial administration forms part of the role, including processing invoices, budget coding and ordering through the Council’s finance systems, ensuring that financial operations are maintained within agreed timescales.About you:To be successful in this role, you will have demonstrable experience providing secretarial and administrative support to senior management, including developing and maintaining effective procedures, systems, and processes that contribute to a well-functioning team. You will have strong planning and coordination skills, able to adapt to changing working practices and shifting priorities.You will have the ability to present and maintain detailed and accurate workload information, produce a wide range of complex documents, and draft correspondence such as letters, reports, and meeting minutes. Your minute-taking skills will be particularly important, as you will be required to capture key discussions and decisions in meetings of varying complexity.Clear and precise communication is essential in this role. You will be confident in communicating with colleagues at all levels, both face-to-face and in writing, to gather and clarify specific requirements. You will also be assertive and constructive in providing advice and feedback, ensuring that the required standards and outcomes are achieved.Your ability to use your initiative and work independently will be key. You will be skilled at establishing facts, acting within defined procedures, and solving problems when issues arise. This includes developing and implementing efficient administrative procedures to streamline workflows and enhance service delivery.You will have strong IT skills, with demonstrable experience in using a range of software packages including word processing, PowerPoint, spreadsheets, and databases. You should also be able to quickly learn and effectively use specific software systems as required by the role.A good understanding of data protection principles, as well as the handling of Freedom of Information (FOI) requests, will be essential. You will be familiar with the importance of confidentiality and maintaining privacy in all aspects of your work.Ideally, you will hold a Business Administration Level 2/3 qualification (or equivalent) or have gained equivalent experience in an administrative or secretarial support role.You will be flexible in your approach to work, with the ability to adjust your hours when necessary to meet service demands, including attending occasional evening meetings.<h2>About us</h2>Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1673254&amp;ptId=12219" target="_blank">download: PREF102647 202107 L5 Business Support Officer.docx</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1679055&amp;ptId=12219" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Luton Borough Council

Business Support Officer

<h2>About the job</h2>Salary: £27,254 – £29,540 a year pro rata Hours per week: Casual Contract type: CasualAs a Casual Deputy Registration &amp; Ceremonies Officer, you will play a vital role in delivering statutory registration services to the community. The postholder will be responsible for registering births, deaths, stillbirths and marriages in line with legislative requirements, statutory procedures and guidance issued by the Registrar General.You will ensure the accurate maintenance, security and safe custody of all registers, records and indices, and undertake the registration of marriages across local religious buildings and approved marriage venues, providing a professional and sensitive service to customers at all times.The role also includes responsibility for the receipt, recording and banking of money, in accordance with the Council’s cash handling and financial procedures. You will account for all secure stock and income on a monthly and annual basis, ensuring that both secure and non-secure stock is managed effectively and ordered from the General Register Office in a timely manner.In addition, you will support the wider Local Registration Service by undertaking administrative and operational duties as required, demonstrating flexibility and a commitment to maintaining high standards of service delivery.Please note this role does not attract sponsorship.<h2>About you</h2>The successful candidate will be confident in dealing with members of the public in a polite, professional and sympathetic manner, particularly in sensitive situations. You will demonstrate strong interpersonal skills and the ability to maintain the dignity and professionalism required when supporting and delivering registration services and ceremonies.You will be computer literate, with the ability to competently use Windows-based systems and spreadsheets, and will pay close attention to detail when following procedures and processes. This includes accurate financial calculations and reconciliations, ensuring statutory and operational requirements are met at all times.The role requires the ability to work effectively as part of a team, alongside the flexibility to support the wider service as needed. You will either have knowledge of, or the ability to quickly acquire, an understanding of statutory and procedural requirements relating to the registration of births and deaths, ceremonies, and the taking of notices.This is a public facing role so you’ll need to show off your fluency in speaking and writing English.Applicants should hold GCSEs or equivalent experience and be available to work flexibly. This includes covering weekday hours between 9:00am and 5:00pm as required, as well as weekends and occasional Bank Holidays on a rota basis. The role will involve attending various sites across the Borough. Join us and play a meaningful role in supporting our community at some of life’s most important moments - apply today.<h2>About us</h2>Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1692611&amp;ptId=12222" target="_blank">download: Casual Deputy Registration and Ceremonies Officer JD - March 2025.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1692612&amp;ptId=12222" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Casual Deputy Registration & Ceremonies Officer

About the Role The post, print &amp; document solutions team is a vital part of Ealing Council’s property services department, delivering essential post and corporate print functions across the council estate. We are seeking a dynamic and experienced post, print &amp; document solutions manager to lead this critical service.Purpose of the Role As the lead officer for the service, you will provide strategic and operational leadership, ensuring the delivery of an efficient, customer-focused post and print function. You will manage relationships across the council and drive continuous improvement, aligning services with our wider corporate and digital objectives.Key Responsibilities<ul><li>Lead and manage the post, print &amp; document solutions team to deliver high-quality, cost-effective services.</li><li>Develop and implement strategies to enhance existing services and introduce innovative document solutions.</li><li>Build strong relationships with internal stakeholders to ensure services meet business needs.</li><li>Drive digital transformation within the service, supporting the council’s corporate objectives.</li><li>Ensure compliance, efficiency, and customer satisfaction across all operations.</li></ul>About You We’re looking for someone with:<ul><li>Proven experience in managing post, print and/or document solutions or similar service delivery.</li><li>Strong leadership and stakeholder management skills.</li><li>A strategic mindset with the ability to deliver operational excellence.</li><li>Knowledge of digital transformation and document management solutions.</li></ul>Why Join Us? At Ealing Council, you’ll be part of a forward-thinking team committed to innovation and service excellence. We offer a collaborative environment, professional development opportunities, and the chance to make a real impact in the community.Apply Now





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London Borough of Ealing

Post, print and document solutions manager

Ealing Council have an exciting new opportunity for a Sheltered Housing Officer available on a full time basis (Monday to Friday – 9am to 5pm 35 Hours per week) in our Sheltered Housing Service.Are you an experienced housing professional with a desire to help and support vulnerable and elderly tenants or are you currently working in a non-housing role, but have transferrable skills that you think would be beneficial to the Sheltered Housing service?If so, we’d love to hear from you.We’re looking for a compassionate and proactive Sheltered Housing Officer to help vulnerable residents across Ealing maintain their tenancies and live more independently.In this rewarding role, you will build trusted relationships with tenants, identify support needs through proactive visits, and work in partnership with internal teams and external agencies to coordinate tailored support. You will provide practical help and advice, contribute to safeguarding, and make sure residents can access the services they need to thrive in their homes and communities.You will need excellent communication skills, experience supporting vulnerable people, and the ability to manage a varied caseload with care and professionalismClosing date for applications: 27 January 2026You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right hand side to make it more accessible to you and your needs.Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.Please note all applications will be determined on merit.





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Sheltered Housing Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you!PfP Thrive is Places for People's skills and learning academy, designed to develop talent within our organisation and across the housing and construction sectors. We provide high-quality training, apprenticeships, and future skills learning that address sector-wide skills shortages and help our people and partners thrive in a changing industry. More about your roleDo you have a passion for safety and compliance? Are you skilled at sharing knowledge and helping others develop? We're looking for a Compliance &amp; Health &amp; Safety Tutor to design and deliver training that ensures our teams work safely, confidently, and in line with regulations.In this role, you'll design, develop, and deliver engaging compliance and health &amp; safety training for both internal and external staff, ensuring all courses meet regulatory standards and business needs. You'll cover essential topics such as manual handling, abrasive wheels, working at height, harness and lanyard inspection, conflict resolution, and water regulations including safe isolation and damp &amp; mould management. Additionally, you'll help create a suite of “Intro to…” courses across various trades, leveraging your own qualifications and expertise to support workforce development.The role will involve a mix of working from home 2 days a week focusing on administrative task and 3 days a week travelling to various sites to deliver training, we are flexible in this approach.More about you The Essential Criteria for this role is listed below: <ul><li>A formal, recognised trade-based qualification e.g. electrician, plumber, landscaper, carpenter with at least 3 years' experience working in this role, ideally in a housing sector</li><li>A strong track record of meeting/exceeding health and safety and compliance requirements associated with the role</li><li>You will have a L3 Teaching and Assessing qualification – or previous experience of designing and delivering training to groups of learners and be willing to work towards these qualifications. </li><li>You will need to be digitally savvy with strong Microsoft Office skills, particularly PowerPoint and Word to create engaging learning resources.</li><li>You will have a full clean driving licence as there will be significant travel for this role</li></ul>Desirable criteria:<ul><li>Ideally, you will have some supervisory and/or management experience as most awarding bodies will be looking for this in order to approve you to deliver their courses</li><li>You will have excellent interpersonal skills, be able to build strong relationships with a variety of people of different levels, backgrounds and capabilities </li><li>You'll have the ability to engage various groups of learners through your facilitation and training skills – you'll often have between 12 and 20 learners at a time. </li></ul>BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li></ul><ul><li>Pension with matched contributions up to 7% </li></ul><ul><li>Excellent holiday package – 35 days annual leave with the option to buy or sell leave </li></ul><ul><li>Cashback plan for healthcare costs – up to £500 saving per year </li></ul><ul><li>A bonus scheme for all colleagues at 2% </li></ul><ul><li>Training and development </li></ul>Extra perks including huge discounts and offers from shops, cinemas and much more





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Places for People

Compliance Learning Tutor

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleIf you want to earn money whilst working in a fun, lively environment with a team of people like you, then this exciting new job could be for you. Working with passionate and driven people, you will be responsible for the supervision of our customers and other lifeguards whilst using our swimming and pool facilities. You will responsible for the H&amp;S of pool users at all times and oversea the operations of the building. Customer service and the cleanliness will be first class and you will respond to customer queries promptly. This role requires an element of Duty Manager cover, therefore you will be open to undertaking required training.For more information please download our job profile available on our websiteMore about youA National Pool Lifeguard Qualification (NPLQ) is essential. Full training will be provided if you do not possess a Pool Plant Operations License. Previous supervisor experience would be an advantage. As you will be working poolside you must be a competent swimmer and be safety conscious. As Duty Manager cover you will be managing a large team, so previous experience in supervisory/management capacity within a leisure centre would be desirable. We are looking for someone with excellent customer service and leadership skills.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more</li><li>A bonus scheme for all colleagues at 2%</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Senior Lifeguard (with Duty Manager responsibilities)

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you!More about your roleYou will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. You will be assisting in compliance. Travel within local geographical areas will be required.This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring service. For more information, please download our job profile available on our website. More about youIt is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of ‘team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health &amp; Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. A driving license and own car for business use is preferred for this role. Commitment to Trauma Informed PracticeAt Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li></ul><ul><li>Pension with matched contributions up to 7% </li></ul><ul><li>Excellent holiday package – 35 days annual leave with the option to buy or sell leave </li></ul><ul><li>Cashback plan for healthcare costs – up to £500 saving per year </li></ul><ul><li>A bonus scheme for all colleagues at 2% </li></ul><ul><li>Training and development </li></ul><ul><li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li></ul>





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Housing & Wellbeing Co-ordinator

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about the teamTouchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially. Reporting to the Operations Manager, we are looking to recruit a Customer Advisor on an initial fixed term contract until December 2026. This is a part time role working 14.5 hours on Thursdays and Fridays. We are open to candidates working remotely but you will be required to attend meetings in the Bath office when needed. More about your roleOn a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day to day operations. In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies you will also conduct regular market research and provide admin support to ensure applications are completed correctly. At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory. More about youThe ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required. Experience &amp; Skills<ul><li>Experience working in a similar role (Receptionist, Front of House, Customer Service etc) </li><li>Experience conducting administrative tasks, </li><li>Familiarity working with MS packages such as Excel, </li><li>Strong attention to detail, </li><li>Excellent communication skills. </li></ul>The benefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li><li>Training and development </li><li>Extra perks including huge discounts and offers from shops, cinemas and much more .</li></ul>





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Customer Advisor (Fixed Term)

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about the teamTouchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially. Reporting to the Client Accounts Processing Line Manager , we are looking to recruit a Client Accounts Administrator on a permanent basis. After an initial period of training (2-4 weeks), we are able to offer hybrid working for this position (2 days in the office, 3 days at home). More about your roleAs a Client Accounts Administrator, you will be responsible for providing frontline transactional input to the database. On a daily basis you will work as part of the wider team to ensure bank transactions are recorded accurately and allocated to the database. In addition to raising payments through the system, you will deal with internal and external queries relating to their portfolio. At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory. More about youThe ideal candidate will have previously worked in a similar role. Experience with Microsoft packages such as Excel are advantageous. Communication skills are essential. Experience &amp; Skills<ul><li>Experience in an administration role, </li><li>Experience with MS packages such as Excel, </li><li>Strong attention to detail, </li><li>Excellent communication skills. </li></ul>The benefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li><li>Training and development </li><li>Extra perks including huge discounts and offers from shops, cinemas and much more </li></ul><ul></ul>

Client Accounts Administrator

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleThis a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.For more information please download our job profile available on our website.More about youWith this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.It is essential that you hold a NPLQ qualification. BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>A bonus scheme for all colleagues at 2%</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Duty Manager

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role:We are looking to recruit 2 Assembly Technicians on a permanent basis. Reporting to the Factory Manager, you will undertake assembly work on the full range of Modularwise Ltd products, ensuring that all products are manufactured in accordance with drawings and specification, using the correct materials and fixings.On a daily basis, you will assist all members of the workforce, including resources that have been subcontracted. In addition, you will ensure that all assembly work is performed in accordance with the requirements of Health and Safety. This role is based on site 5 days a week at The Old Cinema, Shobdon, Leominster, Herefordshire, HR6 9NR with working hours of Monday to Thursday 8am to 4.30pm and Friday 7am to 3.30pm.For more information, please download our job profile available on our website.More about you:The successful candidate will have experience in basic joinery, electrics, tiling or decorating. Experience of working in a similar manufacturing or assembly is preferred. The successful candidate will have:<ul><li>Experience in basic joinery, plumbing, Electrics, tiling, decorating,</li><li>Worked in a manufacturing or assembly position,</li><li>Excellent communication skills and be able to work as part of a team.</li></ul>The benefits:We are a large, diverse, and ambitious business, offering job security and all the challenges you could wish for. Here, people can flourish, thrive, better themselves, and work in fantastic communities with inspirational colleagues and customers. We like to invest in our people; therefore, the successful job holders will have the opportunity to undergo training within the company, including the opportunity to enroll in apprenticeship courses.<ul><li>Cashback plan for healthcare costs – up to £500 saving per year </li><li>A bonus scheme for all colleague</li><li>Pension with matched contributions</li><li>Excellent holiday pay</li><li>Training</li><li>Extra perks including huge discounts and offers from shops, cinemas, and much more.</li></ul><ul></ul>

Assembly Technician

Salary: Competitive Location: Stratford, London or Trafford, Manchester Closing date: Sunday 15th February, midnight<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQrnwzgA+msfbqt7R030F84bkO3TKSzyngMjPrYuX6ET5SeM347O0qeNt8PtU0o7Ay" target="_blank">Director of Customer Services.docx</a>Would you like the opportunity to lead a complex andhigh-performing customer service team during a period of strategictransformation, shaping how L&amp;Q responds to customer enquiries andtransforms its approach to complaints? At L&amp;Q, we passionately believe thata great customer experience, built on trust, responsiveness, and empathy, is asessential as quality homes. Our transformation journey is driven by acommitment to design a new operating model that delivers the best possibleoffer for our customers and supports our organisational evolution.As our Director of Customer Service, you will providevisible, resilient leadership to a large, dispersed team delivering a demandingservice. Our contact centre colleagues work remotely and handle challengingsituations every day, so your ability to inspire, motivate and support themwill be critical. You will lead the contact centre operations, ensuringefficiency, consistency, and excellence in customer engagement, while shaping aproactive and learning-led approach to complaint resolution and prevention. Workingclosely with the Transformation Programme, you will deliver a new targetoperating model that simplifies processes, embeds digital tools, and nurtures ahigh-performing customer-first culture. You will champion the reimagining ofcustomer services in ways that promote visible, meaningful improvements andcollaborate with senior leaders across Housing, Property Services, Investmentand IT to embed the voice of residents in decision-making.This is both a critical and an exciting time for L&amp;Q. Wehave recently made significant investment in our customer service andneighbourhood housing teams, strengthening capacity and capability to improveresponsiveness and consistency. These enhancements will enable us to reducewaiting times, deliver a more seamless experience for residents, and ensure ourservices are equipped to meet future demands. This role offers the opportunityto be at the heart of that change, helping shape the next chapter of ourtransformation journey.We are looking for an experienced leader from social housingor an allied customer-focused, regulated sector, with a proven track record ofmanaging large, remote teams delivering complex services under pressure. Youwill have the ability to lead transformation programmes involving processredesign, system implementation, and cultural change, alongside strongjudgement and collaboration skills to influence across functions and elevatethe resident voice. Above all, you will be passionate about building inclusive,empowered teams aligned around delivering exceptional customer service anddriving operational excellence.At L&amp;Q, we nurture an empowering and values-drivenenvironment where colleagues feel respected, supported, and inspired to deliverexcellence. Diversity and inclusion are actively lived, and all voices arevalued. Continuous improvement is celebrated, mistakes are learningopportunities and successes are shared wins. Residents are central to everydecision; their feedback informs outcomes.If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.Rosie Gunn on 07964 841 007 Sandra Jones on 07826 404 091 Or visit the microsite by clicking here: <a href="https://join-lq.co.uk/" target="_blank">https://join-lq.co.uk/</a>Closing date: Sunday 15th February 2026 – midnightWe are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.





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London and Quadrant Housing Trust

Director of Customer Services

Salary: Competitive Location: Stratford, London or Trafford, Manchester Closing date: Sunday 15th February, midnight<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQVnlVjGNiaUVFiuaSvRIAcXmwlfZ8Y83s7FgUplJZhXPnEodJBvkDtoGGRR272Ul3" target="_blank">Director of Income and Lettings Role Profile.docx</a>Would you like the opportunity to lead a criticalcustomer-facing service during a period of strategic transformation, shapinghow we deliver Empty Homes. Lettings and Income services while drivingperformance and cultural change? At L&amp;Q, our mission is to create homes andneighbourhoods everyone can be proud of, and we believe that deliveringexceptional customer experiences and operational excellence is as important asproviding quality homes. This role is central to achieving that mission, ensuringthat every service we deliver reflects our commitment to residents and supportsthriving communities.This is a pivotal role in our customer directorate.You will lead the, Income, Empty Homes and Lettings services, ensuring thatperformance standards are consistently met and improved, while embedding aculture of accountability, collaboration, and customer focus. Working closelywith the Transformation Programme, you will deliver a new operating model thatsimplifies processes, leverages digital tools, and fosters a high-performing,customer-first culture. This work directly supports L&amp;Q’s corporate strategyto achieve operational excellence, streamlining services, improving efficiency,and ensuring that every interaction delivers value for residents andstrengthens trust in our organisation.We are looking for an experienced leader with a strong trackrecord in housing management. You will bring expertise in transforming servicesand have successfully delivered process redesign, system implementation, andcultural change. Your ability to exercise sound judgement, collaborateeffectively, and influence across functions will be essential to ensure thevoice of residents shapes every decision. Above all, you will be passionateabout building inclusive, empowered teams that deliver exceptional customerservice and drive operational excellence.At L&amp;Q, we foster an empowering, values-drivenenvironment where colleagues feel respected, supported, and inspired to deliverexcellence. Diversity and inclusion are at the heart of our culture, andcontinuous improvement is celebrated, mistakes are learning opportunities, andsuccesses are shared wins. Residents are central to every decision; theirfeedback informs outcomes.If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.Rosie Gunn on 07964 841 007 Sandra Jones on 07826 404 091 Or visit the microsite by clicking here: <a href="https://join-lq.co.uk/" target="_blank">https://join-lq.co.uk/</a>Closing date: Sunday 15th February 2026 – midnightWe are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.





<ul></ul>

Director of Income and Lettings

Title: Carpenter Multi TradeContract Type: Permanent, Full time, 40 hoursSalary: £39,707 per annumGrade: DM Tech 05Working Location: Greenwich, Bexley and surrounding areasPersona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as requiredClosing Date: 28th January at 11pmInterviews will be held at our office in Sidcup on Tuesday 3rd February Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQEFIfqS+HZSZD7zHYMI4X5FRtK5Phxf0ghURWZU0MmA+GhSHXZnBWA/ls2sUsp9fS" target="_blank">Role Profile - Carpenter.doc</a> <a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQVbosBRgHjuwfydhvjWYm3RxWgwfQLmNoWM4XSgWLWVq5ORjp2TA52yPUrtGoFmkE" target="_blank"></a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)Join our Repairs Team at L&amp;Q:Our South London repairs team are looking for a Multi trader Carpenter to join the team on a permanent basis. The role will cover Greenwich, Bexley and surrounding areasIt is essential to have a manual driving license to carry out this role and they must have hand tools (larger tools and specialist equipment will be arranged if needed).Your impact in the role:Our Multi trade/Carpenters are expected to carry out a range of tasks inclusive of internal and external door fitting, Splice repairs, General Locksmith, bathroom Sub Floors, Bath panels and framework kitchen repairs/refits and Other general Maintenance repairs. Ideally you will also be able to carry out internal/external window repairs including single and double glazing, repairs to doors, lock refits and repairs.It is important to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock.Customer satisfaction is of the utmost importance to L&amp;Q and as a first line of contact to our residents. We expect our operatives to have outstanding customer service and ability to deliver a right first-time service. Limiting follow ons and increasing satisfaction.Core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service. What you'll bring:· Sound working trade knowledge and experience · Experience gained within a Maintenance, site and/or Housing environment and NVQ. · Able to deliver excellent customer service · Right first-time approach· Health and Safety Conscious · Previous experience in a similar role · Wide range of Multi trade skillsIf you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Fine out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>.Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

Carpenter Thames - 7446

Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionAre you passionate about housing and helping clients with their homeless journey? Do you have the skills and knowledge to make a difference in our temporary accommodation service? You could be at the forefront of shaping strategies that make a difference to our clients in temporary accommodation.What’s the role?Housing Services Directorate is looking to appoint an Accommodation Assessment &amp; Lettings Team Officer to join the team responsible for offering suitable accommodation under S188 and S193 duties.&nbsp; Successful candidate will ensure we deliver a high quality, customer-focused approach to our applicants eligible for homelessness assistance and continuous improvement and efficiency in the service delivery. The successful candidate will be confident in enforcing the offer of suitable accommodation, correctly undertake the discharge of duty and complete all other tasks relevant to their role.What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking forWe are seeking an experienced officer with a good knowledge of Part 6 &amp; 7 of the Housing Act 1996, Homelessness Act 2002 and Localism Act 2011 and its application. You must have sound knowledge and understanding of the activities, functions and processes involved in offering suitable accommodation under S188 and S193 as well as issuing discharge of duty decisions.In return, we will offer excellent development opportunities, plus a range of benefits that includes a career average pension scheme, flexible working and the opportunity to make a real difference to our local community.LocationWhilst the service is primarily based in Laurence House, Catford, London, SE6 4RU we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.Special conditions<ul> <li>The job is subject to a Basic DBS check</li></ul>The recruitment process is anonymous and we don’t accept CV’s.<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">Applicant handboo</a>k- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact Grant Chinyuku on 07514947983.Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/AccommodationAssessmentandLettingsOfficer130126" target="_blank">here</a> to view the Job Description and Person Specification&nbsp;Salary£42,912- £44,235 per annum (SO2)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:&nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">Twitter</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram&nbsp;</a>&nbsp;





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London Borough of Lewisham

Accommodation Assessments & Lettings Officer

Looking for an opportunity to earn while you learn and gain the qualifications needed to start a successful career in the building control industry?The South Thames Gateway Building Control Partnership is a Local Authority partnership combining the building control services of four Local Authorities (LA) within Kent. This combined skills and talent has created a forward thinking, progressive building control team.We are seeking to recruit an enthusiastic, motivated team player who is willing to commit to a career in Local Authority Building Control and undertake a varied range of technical tasks. Our assistant surveyors will recognise that this is a career opportunity with a structured training programme equipping them with the qualifications and skills that will support them throughout their career in the construction industry. Candidates must demonstrate that they have the right values and a passion for working in the construction industry. The Role You will be part of a team that delivers the building control services for Canterbury, Gravesham, Medway, and Swale councils and required to work across any of these areas. Our Assistant Building Control Surveyors will undertake a training programme which is partly based in the office on site working and learning alongside experienced surveyors. You will be able to work flexibly and maintain a good work-life balance. We have a high standard of values and looking for people who believe in and share those values. This is a great opportunity to develop as far as your ambition and talent allow.Your main responsibilities will include:Supporting the operations team to gain a comprehensive understanding of the building control process.Working with experienced surveyors and supporting them with all building control activities including plans checking and site inspection workActively managing your own career development to work towards qualificationThroughout your training you’ll earn a competitive salary and on completion you’ll have the skills, qualifications and experience required to become a <a href="https://www.gov.uk/guidance/registered-building-inspectors" target="_blank">Registered Building Inspector</a> as well as the opportunity to progress to become a fully qualified Chartered Surveyor or Building Engineer.Please note – This role will require regular travel to sites. Therefore, you will need a full driving licence.What do I need to join? We’re seeking an individual seeking a career change with construction experience or with no construction experience but other transferable skills.If you would like to have an informal discussion with the recruiting manager, please e-mail Janine Weaver on <a href="mailto:janine.weaver@medway.gov.uk" target="_blank">janine.weaver@medway.gov.uk</a> Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking to appoint an Assistant Building Control Surveyor. You will be required to demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Assistant Building Control Surveyor

As HR Consultant &amp; JE Lead you will be the expert in the job evaluation process, ensuring all roles are evaluated fairly, providing advice and guidance to managers. You will collaborate with HRBPs and managers to develop and implement strategies for organisational change, leading on the consultation and engagement processes, to meet the needs of the Council, and provide professional HR advice and support. You will need to be CIPD Level 3 or equivalent qualified with good practical knowledge and experience working as a HR professional, specifically in relation to job evaluation and organisational change.If you would like to have an informal discussion with the recruiting manager, please call James Hood on 01634 334499.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a HR Consultant and JE Lead to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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HR Consultant and Job Evaluation Lead 

We are seeking Public Health Practitioners to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. The aim of the role is to improve the health and wellbeing of the population of Medway by delivering Healthy Way in the community. Healthy Way is delivered over a 12-week period to a group of up to 25 adults who are wanting to make lifestyle changes. Healthy Way discusses a range of topics such as the Eat well guide, Type 2 diabetes, behavioural change, sleep and so much more. Healthy Way courses are scheduled around the facilitator’s availability. We are looking for three facilitators on zero-hour contracts to join the team with day, evening and Saturday morning availability. Full training will be provided. The successful candidate will need to have good communication skills, be non-judgemental and flexible. They will also need to be a self-starter who enjoys connecting with people.The successful post holder will be subject to an Enhanced DBS check. If you would like to have an informal discussion with the recruiting manager, please e-mail Katherine Williams on <a href="mailto:katherine.william@medway.gov.uk" target="_blank">katherine.williams@medway.gov.uk</a> Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Public Health Practitioner

Job Title: CaretakerContract Type: Permanent, Full time, 35 hours per week, 08:00 – 16:00Persona: Site Based at Acton GardensReporting Office: West Ham Lane, Stratford, London, E15 4PHSalary: £26,780Closing date for completed applications: Wednesday 28th January at 9:00amEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>… DBSFor this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk/" target="_blank">www.homeoffice.gov.uk</a>Join our Caretaking Team at L&amp;Q:L&amp;Q is looking for an experienced Caretaker to join the Estate Services team within the Acton Gardens North West London region. This is a key function of our continuing commitment to providing a responsive customer-based service for our residents. As a caretaker you will be:<ul><li>Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.</li><li>Carrying out small maintenance repairs as required.</li><li>Liaising directly with residents and contractors and answering queries and you must have due regard to health &amp; safety and security issues</li></ul>What you'll bring:<ul><li>Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative. </li><li>Trade skills, Gardening or DIY experience would be an advantage together with a recognised City &amp; Guilds or Bics qualification in cleaning, although not essential as training would be provided.</li><li>A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Neighbourhood.</li><li>Able to work on your own initiative and be self-motivated to organise your own time effectively.</li><li>Proactive in your daily activities and aware of safe working practices.</li><li>Possessing a good literacy standard</li><li>Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).</li></ul>If you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Fine out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





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Caretaker Acton Gardens - 7447

Title: Housing AssistantContract Type: Permanent – Full Time – 35 Hours Per WeekSalary: £28,409 - £31,090 per annum (London Weighted salary), dependant on experienceGrade: 4Reporting Office: Stratford, London, E15 4PHPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 26th January 2026 - 23:00Interviews: will be held on a date to be confirmedEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Ea4qMQwP1L9okFyJR0eC15bWrqoR7JOAfx7VY5ZZEIpzT4KX8oWjUatfPdUoenSi4R" target="_blank">Role Profile - Housing Assistant 2025.docx</a><a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Ea4qMQwP1L9okFyJR0eC15bWrqoR7JOAfx7VY5ZZEIpzT4KX8oWjUatfPdUoenSi4R" target="_blank"></a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Join our Housing Management Team at L&amp;Q Would you like to join our revamped Housing Management Team as a Housing Assistant and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.</li><li>Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.</li><li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues.</li><li>Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.</li></ul>What you'll bring:<ul><li>Good at building relationships with people and be able to communicate well with colleagues and residents.</li><li>Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li><li>Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.</li><li>Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.</li><li>Motivated with a ‘can do’ attitude by keeping promises to residents.</li><li>Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential. </li></ul>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome - Find out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Housing Assistant -  East London - 7432

HM Revenue and Customs

Review Officer

Job Description Organisation: London Borough of Waltham Forest Salary: PO1 £41,133 - £43,680 Contract Type: Permanent Working hours per week: 36&nbsp; Application Deadline: &nbsp;14/02/2026&nbsp; Proposed Interview Date(s): TBC Reference: 1990 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; We have a fantastic opportunity for a highly motivated individual with a passion for helping people and delivering high levels of customer service to join the Rents team. You will provide an effective, proactive and customer focused income collection service, balancing prevention, support and recovery, using outstanding customer service. What you'll do… Provide an effective, proactive and customer focused income collection service, balancing prevention, support, and recovery. Work effectively under pressure to meet deadlines and targets. Put forward new ideas, constructively challenge the status quo and embrace change. Most importantly you will be passionate about people and go above and beyond to make a positive impact on customers. <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Rents%20Officer%20%281990%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Key Responsibilities:&nbsp; Take ownership for all cases within a specific area and deliver a broad range of preventative measures, using a variety of methods to contact customers. Ensure that advice, information, and guidance is easy to understand and provided as appropriate. Actively assist customers with their rent related claims including Housing Benefit, Universal Credit, direct payment from benefits and Discretionary Housing payments (DHP) to maximum rental income. Complete income and expenditure forms to implement sustainable and affordable payment plans. Promote payment by direct debit and work with customers to create positive rent payment culture reducing the likelihood of missed payments and the need for legal action. Complete referrals to the necessary debt and advice agencies, including the CAB. Build and maintain relationships with other external agencies. Use predictive analytics to analyse performance within your patch to meet key performance objectives. Attend new tenant sign ups. Prepare legal documentation, complete court applications via Possession Claims Online (PCOL) and represent the Local Authority in court. Arrange and attend evictions. Periodic attendance at &nbsp;community events, promoting and publicising the work of the Rents Team. Qualifications and Requirements:&nbsp; Numeracy and literacy qualification e.g. GCSE English and Maths or equivalent. Relevant professional qualification&nbsp; &nbsp; Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; Satisfactory DBS check;&nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Luke Barrow, Rents Team Leader &nbsp;at <a href="mailto:Luke.Barrow@walthamforest.gov.uk" target="_blank">Luke.Barrow@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Rents Officer

What will you be doing?Kent Pensions Administration Team is expanding to strengthen our capacity and resilience. We are delighted to announce a permanent vacancy for a Pensions Deputy Team Manager (to work in our Pensions Operations Team for Kent Pension Fund).This a permanent role, full-time (37 hours); part-time applicants (minimum 30 hours a week) also welcome. The post will involve hybrid working (home and office working in Maidstone, Kent, dependent upon business needs). As a Deputy Team Manager, you will play a key role in administering the Kent Pension Fund. Working closely with Team Managers, you will support and coordinate colleagues to deliver high-quality pension administration services and contribute to key projects.Essential experience and skills:<ul><li>Strong, working knowledge of the Local Government Pension Scheme (LGPS)</li><li>Extensive experience in pension assessments and calculations</li><li>Familiarity with Altair systems</li><li>Commitment to delivering excellent customer care</li></ul>Previous management experience is not essential; we will provide support to help you develop in the role. You will join a collaborative and professional team dedicated to accuracy, service excellence and continuous improvement. Full details are available in the job description and person specification.This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.About youFor further details about the role please contact Craig Pemble, Team Manager. (<a href="mailto:Craig.Pemble@kent.gov.uk" target="_blank">Craig.Pemble@kent.gov.uk</a>)About usWork that works for you and us - let's talk flexibility!KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. 





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Kent County Council

Pensions Deputy Team Manager 

Champion Customer Excellence: Highways Engagement &amp; Customer Support Manager Are you passionate about delivering outstanding customer service and building strong stakeholder relationships? We’re looking for a dynamic Highways Engagement &amp; Customer Support Manager to lead our customer enquiry and engagement functions, ensuring a consistent, high-quality experience for residents and partners across Derbyshire. This is a fantastic opportunity to shape how the Highways Service communicates, responds, and improves. You’ll play a key role in embedding a customer-first culture, driving innovation, and enhancing the council’s reputation through effective engagement and transparent reporting. About the Role • Lead the development and implementation of a comprehensive stakeholder engagement strategy. • Manage the customer enquiry process, ensuring timely, consistent, and high-quality responses. • Develop and maintain performance dashboards and KPI frameworks to monitor service delivery. • Collect and analyse customer feedback to inform service planning and continuous improvement. • Collaborate with corporate communications to align messaging and public engagement activities. • Oversee financial reporting and use live data to support strategic decision-making. • Act as a key liaison for escalated or complex customer issues, ensuring resolution aligns with council values. About You • Extensive experience managing customer service functions in a local authority or public sector environment. • Proven ability to develop engagement strategies that improve public satisfaction and trust. • Strong leadership skills with experience embedding service standards and fostering a culture of accountability. • Excellent communication and analytical skills, with the ability to interpret data and drive improvements. • Ability to manage conflicting priorities and deliver outcomes under pressure. Essential Qualifications and Experience • Degree or equivalent qualification in public administration, communications, highways management, or related field. • Evidence of continuous professional development in customer service or stakeholder engagement. • Experience in financial reporting and performance management. • Driving licence and flexibility to work across Derbyshire. Desirable • Membership of relevant professional bodies (e.g., IRF, CIPR, CIM, IoIC). • Experience in digital transformation and CRM systems. • Involvement in public consultation or community engagement programmes.________________________________________Support &amp; Benefits: • Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs. • Generous Annual Leave Scheme: Ensures a healthy work-life balance. • Local Government Pension Scheme: Provides financial security. • Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling. • Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app. • Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encourages environmentally friendly commuting options. • Our Derbyshire Rewards: a package of benefits and discounts.Apply Now If you’re a strategic thinker with a passion for customer service and stakeholder engagement, we’d love to hear from you! Join us and help shape a responsive, customer-focused Highways Service for Derbyshire.📅 Closing Date: Sunday 1st February 2026 📝 Interview Date: 9th to 13th FebruaryCandidates who have previously applied and were unsuccessful need not reapply.Hways2026Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click <a href="https://staff.derbyshire.gov.uk/pay-and-benefits/my-benefits-and-discounts/my-benefits-and-discounts.aspx" target="_blank">here</a>PLACE1Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.





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3,120 Jobs