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Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment?As a Customer Service Advisor, you will be the first point of contact for residents and partners engaging with the Council. You will be responsible for providing a comprehensive enquiry service across multiple channels, including telephone, face-to-face, email, webchat, social media, and online platform resolving 88% of queries without referral.Playing a vital role in ensuring our community receives the highest standards of care and support you will be expected to resolve cases promptly, escalating only when necessary and following through to completion, along with:Providing cover across Ashford and Tenterden offices as needed Using IT systems to manage enquiries and maintaining accurate records Supporting administrative follow-up and system input tasks Participating in training to stay up-to-date on Council and partner services Verifying customer documentation and processing payments Supporting Tourist Information Services when based in Tenterden Promoting customer feedback and act as a buddy for new team membersTo be competent in this role it is essential that you have strong keyboard and IT skills, and proven experience in customer service and team environments. Along with having the ability to be able to make decisions independently. Experience in a call/contact centre, local government, or tourist information services is a plus. NVQ Level 3 in Customer Services, IT qualifications, and second language skills are desirable.For an informal discussion about the role please contact Liesl York, Customer Services Operations Manager on 01233 330820Click to view a <a href="https://www.ashford.gov.uk/media/qkibbpmh/6419d-customer-service-advisor-dec-2025.doc" target="_blank">Job Description</a>When submitting an application form - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Customer Service Advisor

We are recruiting a Director of Environment &amp; Regulatory Services at Caerphilly County Borough Council. Working hours: 37 hours per week Contract Type: Full Time, Permanent Location: Penallta HouseThis position offers an excellent opportunity to become part of our team and provide support across the organisation. We pay an attractive salary of £101,443 - £112,480 and offer excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. We are seeking a Director to lead the delivery of the Council’s Environment &amp; Regulatory Service in terms of both strategy and management responsibility. You will ensure the delivery of high-quality, customer-focused services within your portfolio area and support with the delivery of achieving the Council’s strategic direction and objectives. You will be the strategic lead for the following areas: <ul><li>Environmental Health </li><li>Trading Standards </li><li>Licensing </li><li>Registrars </li><li>Sport &amp; Leisure </li><li>Community Centres </li><li>Green Spaces &amp; Cemeteries </li><li>Emergency Planning </li><li>Community Safety </li></ul>You will set, model, and embed a culture that reflects the organisation’s values and behaviours, developing strong working relationships to overcome obstacles. Your leadership will support staff to deliver services that make a tangible difference to our customers. For the role, we ask that you have: <ul><li>A professional degree qualification in a relevant discipline.</li><li>A post graduate management qualification, or willingness to work towards obtaining one.</li><li>Chartered Membership of a recognised relevant professional institution. </li><li>Knowledge and understanding of the range of policy and operational issues confronting Environment and Regulatory services, and local government generally.</li><li>Experience of Senior Management and Leadership.</li></ul>To view the Job Description and Person Specification please select the relevant attachment from the attachments list. After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role with the Executive Director, Marcus Lloyd, please email <a href="mailto:recruitment@caerphilly.gov.uk" target="_blank">recruitment@caerphilly.gov.uk</a>, or call 01443 864 879 Closing date: 29th January 2026Shortlisting: 4th February 2026Assessment Centre (in-person): 12th &amp; 16th February 2026Final interviews (in-person): 20th &amp; 23rd March 2026 Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.The political restrictions defined by the ‘Local Government Officers (Political Restrictions) Regulations 1990 as amended’ apply to you in respect of this post.





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Caerphilly County Borough Council

Director of Environment & Regulatory Services

We are recruiting an Admin Receptionist at Caerphilly County Borough Council. Working hours: 37 Contract Type: Full Time, Permanent, Term Time Only (39 weeks) Location: Trinity Fields School and Resource CentreTeam: SchoolsThis position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £22,150 and offer access to training and development opportunities. Trinity Fields School and Resource Centre is a busy, forward looking school that provides specialist education for 330 pupils aged 3 – 19 with a wide range of needs.We are a Rights Respecting School. We are firmly committed to the United Nations Conventions of the Rights of the Child. We are also a Healthy School (we hold the Welsh Network of Healthy School Schemes National Quality Award) and an Inclusive School (we hold the IQM Flagship School status). We have recently been inspected by Estyn (June 2019) who judged us to be EXCELLENT in all 5 inspection areas. We are looking to appoint a highly committed and enthusiastic member of staff to join our school’s administrative team. This post is offered for 37 hours a week, 39 weeks of the year.We are looking for someone who can:<ul><li>Commit to our pupil centred working practices.</li><li>Work flexibly and creatively within a very busy office environment.</li><li>Use a variety of IT packages.</li><li>Commit to our philosophy, values and success of our highly regarded school.</li><li>Demonstrate exceptional inter-personal skills and able to meet challenging deadlines when required.</li><li>“Make a difference” and“ go the extra mile”. </li></ul>Are you:<ul><li>Innovative, dedicated, punctual, with an eye for detail?</li><li>Committed and looking to “make a difference” every day?</li><li>An individual who can multi-task and quickly settle into a well-established admin team?</li><li>Able to work collaboratively with parents, carers and colleagues from a variety of disciplines, such as education, health, social services etc?</li><li>An individual with exceptional IT and organisational skills who can provide their unique skills to further enhance our admin team? </li></ul>If you are interested in this exciting opportunity to join the school admin team and require further information, then please speak to Leanne Gibbs (School Business Manager) in the first instance. Permanent, Salary: Grade 3, SCP 4, 37 hours per week, term time. To commence ASAP (pending all employee checks), application forms can be accessed and submitted via Eteach. For the role, we ask that you have: <ul><li>Good numeracy/literacy skills.</li><li>Experience in general clerical/administrative work.</li><li>The ability to work constructively as part of a team, understanding school roles and responsibilities and your own position within these. </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list. After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact David Jenkins on 01443 866000 or email <a href="mailto:trinityfieldsschool@sch.caerphilly.gov.uk" target="_blank">trinityfieldsschool@sch.caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service. This vacancy has been processed in English only because there are no Welsh language requirements. 





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Admin Receptionist

We’re seeking an experienced and visionary Managing Director for our Direct Labour Organisation (DLO) to lead Peabody’s in-house repairs, maintenance and estate services. This is a critical, high-impact leadership role responsible for driving sustainable growth, modernising service delivery, and ensuring excellent, safe and cost-effective outcomes for our residents.Reporting directly into senior leadership, you will shape the strategic direction of the DLO — transforming service models, embedding digital optimisation, strengthening operational performance, and building a cohesive, collaborative and customer-focused workforce. You’ll lead a large, multi-disciplinary operational team and deliver services that set new standards for quality, resident experience and value for money.This is a unique opportunity to redefine what an in-house service can achieve for one of London’s largest and most established housing associations.What You’ll Do<ul><li>Setting the strategic vision for the DLO, ensuring alignment with wider property, asset and organisational strategies.</li><li>Delivering high-quality, efficient services across responsive repairs, voids, caretaking, estate services, cleaning and grounds maintenance.</li><li>Driving workforce modernisation, digital transformation and service optimisation.</li><li>Ensuring full compliance with gas, electrical, fire, legionella and wider building safety regulations.</li><li>Providing robust assurance and transparent reporting to Boards and Committees.</li><li>Leading financial performance, budget control, commercial improvement and value-for-money outcomes.</li><li>Championing a resident-first culture that strengthens trust, satisfaction, communication and follow-through.</li><li>Leading, motivating and developing a large, diverse and geographically dispersed operational workforce.</li></ul>What You’ll Need<ul><li>A proven track record of leading large-scale repairs, maintenance or contracting services.</li><li>Experience delivering high-performing, customer-focused operational services at significant scale.</li><li>Strong financial and commercial management skills, with experience overseeing substantial budgets.</li><li>Ability to interpret and act upon operational, financial and performance data to drive improvement.</li><li>Experience leading teams through periods of scrutiny, pressure or organisational change.</li><li>Strong stakeholder and partnership management skills, including regulatory engagement.</li><li>A values-led, inclusive leadership style that motivates teams and builds a positive, high-performance culture.</li></ul>Why Join Us?At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be joining a team committed to delivering safe homes, great services and strong communities, with the autonomy to shape one of our most important operational functions.What We Offer<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before Applying Interview Dates: Interviews will take from 12th February 2026 (in person, Westminster Bridge Road)If you have any questions about this role, please contact Talent Specialist Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.We may close this advert early depending on the number of high-quality applications received.If this sounds like the right opportunity for you — and you’re ready to lead a modern, high-performing, resident-focused DLO — we’d love to hear from you. Please apply with an anonymised CV and short statement outlining your suitability.





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Peabody

Managing Director of Direct Labour Organisation

We’re looking for an experienced and customer-focused Assistant Director of Service Charges to lead the delivery of accurate, transparent and compliant service charges across Peabody’s portfolio of around 91,000 properties, with an annual value of approximately £110 million.Reporting to the Director of Homeowner Services, you will be accountable for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers. You’ll bring expert knowledge of service charge legislation best practice and cost recovery, while ensuring residents are at the heart of everything we do.This is a key senior leadership role, offering the opportunity to shape service charge strategy across Peabody, lead significant service charge change programmes, and strengthen trust and transparency with our residents.What You’ll Lead<ul><li>Leadership of a high-performing team of Regional Service Charge Managers, fostering a culture of learning, accountability and continuous improvement.</li><li>Expert oversight of service charge budget setting, ensuring accuracy, transparency and compliance with leases and tenancy agreements.</li><li>Monitoring of service charge costs and delivery of accurate, timely year-end accounts, including accountability for external audit relationships.</li><li>Review and improve service charge processes and systems across the organisation, ensuring consistency and fitness for purpose across Peabody.</li><li>Lead the Service Charge project and contribute to the delivery of the Homeownership 5-year Strategy </li><li>Development of clear, insightful reporting on income and expenditure, value for money, trends and regional performance.</li><li>Strong engagement with residents and key resident groups, promoting open dialogue and using feedback to improve services.</li><li>Oversight of sinking funds, ensuring they are accurate, up to date and sufficient to cover long-term and cyclical works.</li><li>Close collaboration with Development teams to ensure service charge budgets for new homes are accurate, transparent and reflect true costs</li><li>Partnership working with Finance and the Commercial Team to align service charge estimates and ensure clear resident communications.</li><li>Deputising for the Director of Homeowner Services as required.</li></ul>What You’ll Bring<ul><li>Operating at a similar level with extensive experience in developing and leading a high performing team delivering fixed and variable service charges in a large, complex organisation.</li><li>Strong knowledge of service charge legislation, case law and best practice, with the ability to assess organisational impact of change.</li><li>Proven experience leading teams through change and delivering improvements in systems, processes and customer service.</li><li>Excellent communication skills, with the ability to explain complex information clearly to residents, senior leaders and executive teams.</li><li>Strong analytical capability, with experience using data to improve accuracy, value for money and decision-making.</li><li>A customer-focused mindset, with a commitment to transparency, fairness and continuous service improvement.</li><li>Degree-level qualification and/or equivalent relevant experience.</li></ul>Why Join Us?At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.You’ll be joining a purpose-driven organisation committed to delivering fair, transparent services and positive outcomes for our residents.What We Offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before ApplyingPeabody does not provide sponsorship as a licensed UK employer.Interview Dates: Interviews will take place on Tuesday 10thFebruary 2026 at our offices in Westminster Bridge Road. If you have any questions, please contact Talent Specialist <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a> We may close this advert early depending on the volume and quality of applications.If this sounds like the right opportunity for you — and you want to play a key role in shaping transparent, resident-focused service charges across Peabody — we’d love to hear from you. Please apply by submitting an anonymised CV and a short supporting statement outlining your suitability for the role.





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Assistant Director of Service Charges

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity as a Lifeguard at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best.A National Lifeguard Qualification (NPLQ) would be beneficial, however if you are safety conscious, a competent swimmer and eager to gain valuable life skills, then with our continuous learning and development opportunities, we would be happy to support you in achieving this qualification.There are many opportunities available for you within Places Leisure. Starting your career with us as a Lifeguard is a great first step to many different routes including Operational Management, Sales, Fitness or Customer Service.In the Lifeguard Role, we will offer ongoing training &amp; competency assessments as well as opportunities for first aid at work training, swimming teacher qualifications and a variety of apprenticeship routes.A National Lifeguard Qualification (NPLQ) is essential. More about you<ul><li>You will be responsible for the supervision of our customers and other lifeguards using our swimming and pool facilities.</li><li>You will always act safely whilst holding responsibility for the Health and Safety of all pool users and oversee the operations of the building.</li><li>You will have excellent attention to detail, ensuring the safety of our customers whilst they are enjoying the use of our facilities.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest of standards.</li><li>You will have an eye for first class cleanliness and will put this into action whenever required.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Places for People

Lifeguard

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity as a Lifeguard at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best.A National Lifeguard Qualification (NPLQ) would be beneficial, however if you are safety conscious, a competent swimmer and eager to gain valuable life skills, then with our continuous learning and development opportunities, we would be happy to support you in achieving this qualification.There are many opportunities available for you within Places Leisure. Starting your career with us as a Lifeguard is a great first step to many different routes including Operational Management, Sales, Fitness or Customer Service.In the Lifeguard Role, we will offer ongoing training &amp; competency assessments as well as opportunities for first aid at work training, swimming teacher qualifications and a variety of apprenticeship routes.A National Lifeguard Qualification (NPLQ) is essential. More about you<ul><li>You will be responsible for the supervision of our customers and other lifeguards using our swimming and pool facilities.</li><li>You will always act safely whilst holding responsibility for the Health and Safety of all pool users and oversee the operations of the building.</li><li>You will have excellent attention to detail, ensuring the safety of our customers whilst they are enjoying the use of our facilities.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest of standards.</li><li>You will have an eye for first class cleanliness and will put this into action whenever required.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>Hours AvailableTuesdays<ul><li>14:00-21:00</li><li>7:30-14:30</li></ul>Thursdays<ul><li>18:00-22:30</li></ul>Saturdays<ul><li>13:00-17:00</li><li>13:00-17:30</li></ul>Sundays<ul><li>13:00-17:30</li></ul>





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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you!More about the roleWe are looking to recruit a Resident Services Assistant on a permanent basis. This role is based on site at The Forum, 79 Pershore Street, Birmingham, B5 4RW with working hours of Monday to Friday 9am – 5pm with a break for lunch. The Resident Services Assistant is responsible for delivery of outstanding customer service, providing an exceptional meet &amp; greet service as well as supporting Back of House functions such as parcel delivery and contractor liaising. The post-holder must maintain good contacts within the Group and internal departments and share information to assist in the provision of an effective and high quality service. At Places for People, we are committed to a safe working place so a basic DBS check is mandatory. For a full lust of role duties please download the Job Profile More about youA ‘can do' attitude and good attention to detail are required. The role will require high levels of customer service with efficient and effective planning. It is important to be able to have a direct, calm and professional manner. The successful candidate will have: <ul><li>Experience in a similar role (Receptionist/ Front of house or customer service experience),</li><li>Worked with IT packages such as MS Word, Excel,</li><li>Excellent communication skills. </li></ul>BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li><li>Training and development</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Resident Service Assistant

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More About the Role:We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching &amp; more.More About You: <ul><li>You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.</li><li>You will be able to multi-task and manage daily operational tasks with strong execution and confidence.</li><li>Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.</li><li>You will have the ability to use sales tools and techniques documented by Places Leisure membership management.</li><li>Sales focused and target driven individual.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Reception and Customer Service (Placemaker)

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWorking independently you will provide an efficient cleaning service throughout specific areas which have been designated to you. You will ensure all Health and Safety and group policy and procedures are adhered to and you will be responsible for using chemicals and substances correctly and safely to their correct ratios. At the end of your shift you will be responsible for ensuring all equipment is cleaned and stored safely ready for the next member of staff. It will be your responsibility to report any problems or incidents that may arise and communicate this with the relevant team and take appropriate action as necessary.For more information please download our job profile available on our website.More about youTo be considered for this role you should have a strong cleaning background with a good working knowledge of COSHH regulations relating to the safe use of chemicals in the public domain. As you will work independently we need you to have strong organisation skills with the ability to prioritise your own workload. You will represent Places Leisure and therefore the successful candidate should be professional and friendly at all times.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Cleaner

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your role We are currently recruiting for a Sports Manager to join our team. As Sports Manager you will be responsible for maximising the commercial and participation growth of both the wet and dry sports programmes – leading the Course Coordinators to achieve monthly sales, financial and performance targets. You will need to ensure the Sports programmes are operated in accordance with the Sport QMS manual and National Governing Body guidance.You will also be responsible for overseeing the Bookings Coordinator, ensuring maximum facility use, including the main hall, Squash Courts, 3G football pitches and studio / meeting rooms. It will be your role to establish and maintain excellent relationships with our customers and potential customers, ensuring that you communicate, market and promote the sports programs and facilities we have to offer.More about you We are looking for candidates who have previous experience within a similar roleTo be successful in this role you will need to be commercially minded and have a real passion for the sector. Strong organisational and communication skills are a must have for this position, and candidates must have high levels of customer service.Previous experience working with National Governing Bodies would be advantageous, in addition to a relevant Sports Development / Coaching qualification. BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Sports Manager (Fixed Term Contract)

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleIt will be your responsibility to help run fun, interactive and memorable activities for children at our centres. Junior Activity Instructors lead dryside courses, parties, holiday activities and sessions and come up with innovative ideas to both maximise use of the centre, and maximise the fun had by our customers. For more information please download our job profile available on our website.More about youYou will have an outgoing manner and it would be preferable to have experience of working with children however, experience in a previous role where customer service was your main focus would be extremely beneficial for this role. Party Hosts will need to have buckets of energy and enthusiasm but most importantly you will have need a flexible attitude to work due to the need to cover parties sometimes at short notice.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Junior Activities Instructor

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.More about your roleOur Works Planners are responsible for the effective planning of our internal teams and external contractors to ensure our planned, responsive, gas and void repairs are carried out in timely and efficient manner. You will contribute towards performance targets and ensure all systems are up to date. You will also be a key point of contact for our teams and clients. For more information, please download our job profile available on our website. More about youApplicants should have experience working in a high-paced administration role alongside excellent telephone and I.T. skills. Good communication skills and customer service experience would be beneficial, however full training will be provided. We would really love to see applicants with a positive attitude that demonstrate our People Promises. Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service. BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li></ul><ul><li>Pension with matched contributions up to 7% </li></ul><ul><li>Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave </li></ul><ul><li>Cashback plan for healthcare costs – up to £500 saving per year </li></ul><ul><li>A bonus scheme for all colleagues at 2% </li></ul>





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Works Planner

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.MORE ABOUT YOUR ROLEYou will be responsible for the implementation of a number of the Places for People Leisure's policies including; Health &amp; Safety, Environment and Planned &amp; Preventative Maintenance. You will have a hands on role in in updating systems and policies across the business needs to improve the service we provide and achieve the company's mission statement ‘To create active places and healthy people'.For more information please download our job profile available on our websiteMORE ABOUT YOUYou will have experience working in a similar role or looking to gain that experience. This role also demands that you must have a Pool Plant Operators Certificate (Qualification can be completed at site after employement). BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Technical Assistant

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity for a Swimming Teacher, at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. With your passion for teaching, swimming and excellent class programming and instructing skills, you will be full of enthusiasm whilst engaging with our customers and impressing them with your extensive knowledge and expertise.All of our swimmer development stages are based on the National Plan for Teaching Swimming, and as such, our Swimming Teachers should hold a minimum of UKCC Level 2. It would be advantageous if you hold a Lifesaving Qualification (NPLQ or NRASTC), however, if you are a motivated and driven individual, then with our continuous learning and development opportunities, we would be happy to support you in achieving either of these qualifications.There are many opportunities available for you within Places Leisure. Your career with us as a Swimming Teacher is a great first step to many different routes including a Swimming Co-ordinator and a Contract Swimming Development Manager.In the Swimming Teacher role, we will offer ongoing training and development opportunities, including support with your NPLQ or NRASTC qualifications, enhancing your customer service skills and much more.More about you<ul><li>Passionate about helping people of all ages learn to swim or become stronger, faster, or more confident when swimming.</li><li>You will work with customers in groups and sometimes on a one-to-one basis to motivate and instruct them during their lessons.</li><li>You will be a friendly, approachable, and patient individual with the ability to build trust, encourage and motivate your students.</li><li>You will thrive on supporting students to achieve their potential, drawing on your continual knowledge and experience of industry best practice whilst applying teaching skills in the most effective way.</li><li>Always looking to seek out development opportunities and potential ideas to further improve the service we provide.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Swimming Teacher

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity for a Fitness Instructor, at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. With your previous experience in the fitness industry, you will be full of enthusiasm and love talking with people whilst motivating others and feel confident in giving suitable health and fitness advice that will match each customer's individual aspirations and goals. All our Fitness Instructors should hold a minimum of CIMSPA Affiliate/Reps Level 2, and it would be ideal if you were to hold CIMSPA Practitioner/Reps Level 3. However, if you are a motivated and driven individual, then with our continuous learning and development opportunities, we would be happy to support you in achieving this qualification.There are many opportunities available for you within Places Leisure. Your career with us as a Fitness Instructor is a great first step to many different routes. You can develop your career by providing outstanding Personal Training sessions and growing your client base. If management is a route you wanted to take, you can work up to be a Fitness Manager.In the Fitness Instructor role, we will offer ongoing training and development opportunities, including support with your CIMSPA Practitioner / Reps Level 3 Qualification, enhancing your customer service skills and much more.More about you<ul><li>Always putting the customers' needs at the forefront of everything you do and have the ability to create personable and meaningful relationships.</li><li>Maintain an interest in your continuous personal development by maintaining a high level of knowledge and play an active part in keeping on top of new trends within the industry.</li><li>Carry out initial inductions and ensure that customers are using the equipment safely and correctly.</li><li>You will be comfortable working with customers of all abilities, no matter what stage they are in their fitness journey. You will be able to set and monitor programmes as appropriate.</li><li>You will work with individuals running Personal Training and small group sessions; be happy to offer Personal Training sessions as an additional service; and look to take on new PT clients from face-to-face interactions and basic marketing tools.</li><li>Work as a team to keep our facilities clean and safe, adhering to regulations and our company procedures. Our teams maintain consistent standards; therefore, you will want to be your best, in everything you do.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Fitness Instructor

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you!The Data and Platform Engineering team are the foundation for the Data Office function. Responsible for designing, building, and maintaining PfP's data platform we extract data from source, transform it into a usable format, load it into consumer models and marts and build and manage the infrastructure to do all this work. Data Engineering are transforming the way PfP consumes data, transitioning from On Premise to Google Cloud. This is an exciting time to join a growing business function and gain hands on experience working with market leading technology such as BIG Query, Looker, Data Flow, and more. More about your role The Data Architect is a leading role in our data engineering team. Responsible for overseeing the end-to-end design and optimisation of our data architecture. The primary focus will be lead the design, documentation (HLD) and development of our data architecture ensuring that it aligns with business objectives, scalability requirements, and industry best practise. The Data Architect will ensure that Database / Data Model designs (conceptual, logical and physical) are documented and optimised for storage, retrieval, query performance and cost. The Data Architect will ensure that Data Governance policies and best practices are adhered to and that we have a high level of compliance to legislation / standards and promote data quality and security. The Data Architect will develop and document data integration strategies to facilitate seamless data flow in and out of the data platform with a key focus on quality, integrity, reliability, and robustness. The role will require close links to be established into the Infrastructure and Application Architect functions to ensure that the Data Office is kept abreast of changes and that data engineering requirements are built into the fabric of PfP's overall architecture. More about you You are an experienced and talented data solutions architect with a proven track record and hands on experience with Google Cloud Platform, Azure or AWS. You are an innovative thinker who is used to researching new technologies to find the best solution to a challenge. You approach problems logically, breaking them down into deliverable outcomes and documenting your proposals via High Level Designs in a comprehensive manner. You will also take a protective stance to ensure that risks to the platforms are minimised in line with business appetite and are well versed in data security / GDPR requirements. You are self-motivated with excellent leadership skills, capable of driving innovation and mentoring team members. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position. Experience &amp; Skills<ul><li>A proven track record of working as a Data Architect or similar role with strong track record. </li><li>Good understanding of Google's Big Query platform. </li><li>Expertise in data platform architecture, configuration, and optimisation with a focus on MPP databases like Google BigQuery. </li><li>Strong knowledge of data modelling, schema design, ERD and optimising for query performance. </li><li>Strong knowledge of database design principles, data warehousing concepts, and ETL/ELT processes. </li><li>Exceptional problem solving and analytical skills with an eye for identifying opportunities for improvement. </li></ul>We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly</li><li>Pension with matched contributions up to 7%</li><li>Excellent holiday package – 35 days annual leave with the option to buy or sell leave</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>A bonus scheme for all colleagues at 2%</li><li>Training and development</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li></ul>





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