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<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Overview </strong></p><p>Job holders within this Group Profile will undertake daily routine transactional administrative tasks in their area of work in order to support the establishment. </p><p>This is a non-operational job with no line management responsibilities. </p><p><strong>Characteristics </strong></p><p>Typical tasks associated with this Group Profile include: </p><ul><li> Provide administrational assistance in area of work </li><li> Maintain accurate filing system for area of work </li><li> Respond to queries relating to area of work, redirecting where required </li></ul><p><strong>Job Descriptions relating to this Group Profile </strong></p><p>The job holder once in post will be in matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions. </p><ul><li> Support Services Administration : Business Hub </li><li> Support Services Administration : Records </li><li> Support Services Administration : Visits Booking </li><li> Support Services Administration : Welcome Centre </li></ul><p><strong>Essential Skills/ Qualifications/ Accreditation/ Registration </strong></p><p>An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Managing a Quality Service</li><li>Making Effective Decisions</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £24,527, HM Prison &amp; Probation Service contributes £7,105 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Strengths.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5358</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13866?entityId=13866" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13866?entityId=13866</a>

HM Prison & Probation Service

Support Services - Business Hub (Ref: 13866)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><strong>Overview of the job</strong><br><br>This is an administrative role in NPS Divisional headquarters, clusters and functions and reports to the NPS Deputy Director or Head of Operational Function as appropriate<br><strong>Summary</strong><br><br>The role is to provide secretarial and administrative support to the Deputy Director or Head of Operational Function by acting as the primary point of contact and assisting in the management of the day to day running of the division, function or cluster through the key tasks of diary coordination, compilation of correspondence and documents and the organisations of meetings and other engagements. The job holder will have no line manager responsibilities<br><strong>Responsibilities, Activities &amp; Duties</strong><br><br>The job holder will be required to carry out the following responsibilities, activities and duties:<br><br><strong>Manage Deputy Director or Head of Operational Function’s Diary</strong>• Supporting the Deputy Director or Head of Operational Function in meeting business requirements by supporting them to resolve conflicting demands in planning schedules• Efficient maintenance of the Deputy Director or Head of Operational Function’s diary ensuring that time management is optimised• Acting as the first point of contact for the Deputy Director or Head of Operational Function, using initiative and responding to and/or directing queries to the relevant parties• Acting as a screening point for the Deputy Director or Head of Operational Function’s telephone calls, general correspondence and e-mails, highlighting priority work and responding to queries using an understanding of Probation service delivery and the partnership map• Providing a full range of secretarial and administrative support and assistance to the Deputy Director or Head of Operational Function, producing a range of material from correspondence to complex confidential reports• Developing and maintaining comprehensive and up-to-date electronic and manual filing systems which support the operational delivery of Probation services and are effective in storing and retrieving key data• Support planning and finalising of agendas for meetings, overseeing co- ordination and distribution of paperwork• Taking minutes at senior management meetings and distributing to relevant parties• Liaising directly with internal and external colleagues and partners to deal with enquiries and to co-ordinate appointments and engagements• Keeping up to date with changes in key external partnerships which relate to Probation service delivery• Contributing towards the organisation and coordination of large scale divisional events• Coordination and collation of meetings for internal and external attendees, booking rooms, arranging refreshments, preparing material, greeting visitors etc• Dealing with highly sensitive issues, acting with diplomacy and maintaining strict confidentiality at all times• Arranging business travel and accommodation for the Deputy Director or Head of Operational Function.<br><strong>Use communication effectively</strong>• Providing information, feedback and advice• Influencing and persuading• Participate in meetings where appropriate• Using appropriate skills, styles and approaches<br><strong>Enhance your own performance</strong>• Manage own resources and professional development<br><strong>Use information to take critical decisions</strong>• Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the Job Holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh<br><strong>Behaviours</strong><br><br>• Working Together• Delivering at Pace• Making Effective Decisions• Changing and Improving<strong><br>Essential Experience</strong><br><br>• Experience of managing diary of a senior executive• Experience of providing a wide range of management support activities<br><strong>Technical requirements</strong><br><br>NVQ Level 2 or equivalent in a relevant subject (or appropriate practical experience) IT Skills: Microsoft: Word, Excel, Outlook, and PowerPoint<strong><br>Hours of Work (Unsocial Hours) Allowances</strong><br><br>37<h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Delivering at Pace</li></ul><h4>Benefits</h4><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5358</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13880?entityId=13880" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13880?entityId=13880</a>

Interventions Diary Manager (Ref: 13880)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.</p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. <br><br><strong>Your role</strong></p><p>Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings.</p><p>Other duties can include booking interpreters, hosting video links, typing orders and answering queries whether over the phone, by post or email from the judiciary, professionals or the public.</p><p>You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.</p><p><strong>Your skills and experience </strong></p><p>With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.</p><p>Please refer to the job description attachment for more information.</p><p><strong>Lead Criterion</strong>: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.</p><p><strong>Further details:</strong></p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.</p><p><strong>This is a business-critical role requiring full time hours.</strong></p><p><strong>You will be required to work 5 days over 6 per week (Saturdays/ Bank Holidays included on a rota basis to support administration of occasional courts)</strong></p><p><strong>Skilled Worker Visa</strong></p><p>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">You can read more about Skilled Worker visas and the eligibility criteria here.</a></p><p><strong>Technical skills</strong></p><p>Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Admin Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words). </p><p>This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work</p><p>Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you’ve done and the context in which your experience was gained.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please refer to Job Description</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13784?entityId=13784" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13784?entityId=13784</a>

HM Courts and Tribunals Service

Admin Officer - Manchester Magistrates' Court (Ref: 13784)

<h4>Job summary</h4><p><strong>Ready to lead real change in communities across Southern England?</strong></p><p>The Department for Work and Pensions is looking for an exceptional leader to become our next Area Director for Southern England, a pivotal role at the heart of our Operational Delivery Profession.</p><p>This is your opportunity to shape services that directly impact millions of people. You’ll be driving delivery in one of the most complex, fast‑moving operational environments in government, leading teams across diverse communities and working in partnership with a wide range of internal stakeholders and regional leaders, including Combined Mayoral Authorities.</p><p>With the Government’s ambitious Get Britain Working mission accelerating job creation and strengthening employment and skills support, there has never been a more exciting time to join us!</p><p>As a senior member of the Operational Delivery Profession, you’ll also take on influential national leadership roles across priority areas, from tackling fraud and error, to improving health-related journeys, to supporting self‑employment. You will play a central part in improving services, enhancing customer experience, and delivering better outcomes for the people we serve. Above all, you’ll be a role model for professional excellence and leadership.</p><p><strong>For more information about DWP and this role, please see the Candidate Pack attached.</strong></p><p><strong>Location:</strong> You can be based at any Jobcentre within the Southern Area Directorate, excluding London. Our Jobcentres are located across Devon &amp; Cornwall; Dorset, Wiltshire, Hampshire &amp; the Isle of Wight; Avon, Somerset &amp; Gloucester; Kent, Surrey &amp; Sussex; and Berkshire, Buckinghamshire &amp; Oxfordshire. Please note that regular travel to other sites will be required.</p><p>Details of specific sites and the geographical regions they cover can be found on page 6 of the Candidate Pack.<br><br></p><p>Here more about DWP</p><p><strong>Virtual Engagement Session</strong> ​</p><p>Date: 22/01/26 Time: 10:15am - 11:15am</p><p>This virtual session is an opportunity for you to find out more about the role and what it's like leading the Working Age directorate. You'll get the opportunity to hear directly from the vacancy holder, Barbara Bennett and HR Director Lorraine McGuirk, who will provide an overview of the role and hold a Q&amp;A session. Join session <strong><a href="https://eur03.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_ZDlmY2Y5MzYtMTdiOC00OWIzLThmYjctNGY1MGQ2NDE1Njdj%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%252296f1f6e9-1057-4117-ac28-80cdfe86f8c3%2522%252c%2522Oid%2522%253a%2522de6738bb-7c54-4408-848e-b5564f4b9c79%2522%257d&amp;data=05%7C02%7CCAITLIN.POULTER%40DWP.GOV.UK%7C1388dd4ec7df4e577f9408de5521f46e%7C96f1f6e910574117ac2880cdfe86f8c3%7C0%7C0%7C639041801472936597%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2FrR4KJRRkjqgx0cx1r%2Bciy2RN3wvK%2BeHRcd0NCUJag8%3D&amp;reserved=0" target="_blank">HERE</a>.</strong></p><h4>Job description</h4><p>In this role, you’ll help transform lives by supporting customers into employment. Jobs and Careers Service Area Directors, as leaders within the Operational Delivery Profession, are accountable for the leadership and performance management of large scale, multi-site operations, and for the effective delivery of Job Centre services and working age benefits (including Universal Credit, Employment Support Allowance and Job Seekers Allowance.​</p><p>You will be accountable for performance including the into work rates for your region, as we seek an 80% employment rate. You will be expected to lead out the transformation, within your Area of the Jobs and Careers Service Programme which will deliver on one of the Government’s manifesto commitments. ​</p><p><strong>Your responsibilities include: ​</strong></p><ul><li>Being accountable for all aspects of the successful delivery of Jobcentre Services and performance within their area.​</li><li>Ensuring that Jobcentre performance has a positive impact on the overall delivery of Universal Credit and other working age benefits.​</li><li>Delivery of labour market outcomes as more households are encouraged and supported to work and earn more than ever before.​</li><li>To embed effective place-based system and partnership leadership and build trusted partnerships across government.​</li><li>Delivering exceptional customer service across jobcentres. Ensuring that key operational milestones are planned and delivered.​</li><li>Accountable for delivering continuous improvement in the end to end customer journey.​</li><li>Financial control both within your area and collectively across the group to deliver efficient and effective services and preventing fraud and error.</li><li>Building key external relations and working collaboratively with partners, key stakeholders including Local Government, Mayoral Combines Authorities landlords, HMRC and other government department officials.​</li><li>Driving through efficiencies in the current delivery model to raise levels of customer service and reduce cost in line with DWP’s stated ambition to reduce cost by 2030.​</li><li>Establish a clear and active voice of operations in all parts of the Department for Work and Pensions through membership of key stakeholder groups.​</li><li>Driving up colleague engagement, performance outcomes and diversity indicators.</li><li>This post holder will have in the region of c.5,500 staff. Line manager to two Group Directors (SCS 1)​.</li><li>Excelling in senior stakeholder relationships, including at ministerial level, to drive forward the overall DWP agenda.​</li><li>This post holder will need the ability to influence and manage complex senior stakeholder relationships and deal with public and political scrutiny.</li></ul><h4>Person specification</h4><p>The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria: ​​</p><ul><li>An exceptional leader with experience in driving cultural transformation across multiple teams, driving both a customer-focused and a continuous improvement culture​</li><li>Experience in shaping and leading cross-team strategies to improve overall operational delivery effectiveness, capability and service outcomes​</li><li>An engaging leadership style with the ability to instil trust and connect with people at all levels​</li><li>Has the personal impact to influence and challenge at the most senior organisation levels, with experience in managing complex senior stakeholder relationships​</li><li>Astute business acumen: able to deliver at pace by using data and evidence to manage risk and reach sound judgements and decisions based on level of risk and reward to the business ​</li><li>The ability to work in a fast-paced environment with challenging deadlines, adopting a flexible and proactive approach to change within a large and complex organisation </li></ul><h4>Benefits</h4>Alongside your salary of £100,000, Department for Work and Pensions contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>DWP have a broad benefits package built around your work-life balance which includes:</p><ul><li>Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.</li><li>Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.</li><li>Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.</li><li>Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join <a href="https://www.hassra.org.uk/welcome-to-hassra-3" target="_blank">HASSRA</a> a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).</li><li>Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.</li><li>Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.</li><li>An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>If you have the experience and energy to take on this stretching and demanding role, we would be very keen to hear from you.​​</p><p><strong>To apply for this post, you will need to complete the online application process outlined below by no later than 12:00 noon on 2nd of February 2026.</strong></p><ul><li>A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years;</li><li>A personal statement (maximum 1250 words), explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification. </li></ul><p>Failure to submit both documents will mean the panel only have limited information on which to assess your application against the criteria in the person specification.​</p><p>For more information about the roles and the applications process, please see the candidate pack attached.</p><p><strong>Reasonable Adjustments</strong><br>At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, especially those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. </p><p>If you need a change to be made so that you can make your application, you should contact <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a> as soon as possible, before the closing date to discuss your needs. Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what additional support or adjustments you might need during the recruitment process. <br>For further information regarding reasonable adjustments, please see following link: <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments , Civil Service Careers</a></p><p><strong>Artificial Intelligence</strong><br>For further information regarding the use of Artificial Intelligence (AI) within applications, please see following link: <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. <br><br>As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SCS Recruitment Team</li><li>Email : <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a></li></ul><h4>Further information</h4>What do I do if I want to make a complaint?<br><br>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. <br>If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should in the first instance contact: <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a> <br>If you are not satisfied with the response, you receive you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjYmdmVyaWZ5PTAwMzlhMDU0Y2U0Y2I3ZDM4MzEzMjJiNmUzM2VhNTBmJnJlcXNpZz0xNzY4NjM2OTU3LTAyODdkYTBjOWIwYjIwYjJmMzRlMjg5Mzk0NjhkYzc2YTRlZGFkZDg=" target="_blank">Area Director SE Candidate Pack Opens in new window</a> (pdf, 504kB)

Department for Work and Pensions

SCS2 Area Director for Southern England

HM Revenue and Customs

Customer Services Advisor - Nottingham (524R)

Department for Transport

Creative Content Producer

<h4>Job summary</h4><p><a href="https://www.youtube.com/watch?v=wvskd7njnwc" target="_blank"><strong>Insight into CCS - Webinar</strong></a></p><p><em>Watch our Webinar on the above link and gain valuable insight into CCS and our recruitment processes! </em></p><br><p><em><strong>Advance your career at the UK’s largest public procurement organization, where you’ll create market-leading commercial agreements that shape how the public sector buys goods and services.</strong> ​ </em></p><br><p><strong>Job Summary</strong></p><p>This is an exciting opportunity to join our Category teams in a pivotal support role. You will be instrumental in the end-to-end delivery of Commercial Agreements and the management of vital customer and supplier relationships.</p><br><p><strong>Current Vacancies:</strong></p><ul><li><p><em><strong>Digital and Technology Services (2 posts)</strong></em></p></li></ul><p>The Digital and Technology Services team is responsible for the delivery of highly effective routes to market in the areas of Digital, Data and Technology (DDAT) resourcing, Bespoke Application development, Transport Technology, Cyber Security and Information Security and Technology Managed Services. The category delivers market defining commercial agreements and contributes to a significant amount of commercial benefits and spend to CCS.</p><br><ul><li><p><em><strong>Learning &amp; Development and Apprenticeships (1 post)</strong></em></p></li></ul><p>The Learning &amp; Development (L&amp;D) and Apprenticeships team supports Government departments and wider public sector organisation customers to fulfil their L&amp;D and apprenticeship training needs supporting use of the agreements to procure call-off contracts. This presents an exciting and diverse role which necessitates agility in supplier and customer relationship management. The market and landscape changes quickly with the Category Team working closely with the Department for Education and the Department for Work and Pensions to support delivery of key Government Missions supporting workforce training, development, upskilling and early talent.</p><br><p><strong>Note: </strong>These are the roles currently available; however, a reserve list will be maintained to fill any upcoming vacancies across our different categories as they arise.</p><br><h4>Job description</h4><p><strong>Directorate Overview</strong></p><p>Commercial is the largest directorate in CCS and is responsible for the design, development, implementation and management of our commercial agreements, which are used by our customers across the public sector. We have delivered value to the public sector and helped our customers spend more than £34 billion through the agreements we create and enjoy more than £3.5 billion in commercial benefits annually through our agreements.</p><br><p>Category management sits at the heart of CCS. We use our in-depth knowledge and expertise of public sector suppliers, to create market and category strategies. These strategies are used within CCS to create market leading commercial agreements that help shape how common goods and services are bought across the public sector. Our skills are also used in carrying out commercial policy, development of new products and services and supplier relationship management.</p><p><strong>Team Summary</strong></p><p>Join our elite team of procurement professionals managing over £34bn in public sector spend. Across fifteen specialist teams and three core categories, we provide expert guidance and a supportive environment dedicated to delivering value for the nation.</p><p><strong>Our Categories:</strong></p><ul><li><p><strong>Corporate Solutions: </strong>Empowering the public sector through expert consultancy, legal advice, and comprehensive workforce solutions—from recruitment to professional development.</p></li><li><p><strong>Estates: </strong>Driving a greener, more sustainable future. Our experts ensure estates requirements are met cost-effectively and compliantly, aligning with critical net-zero and social value targets.</p></li><li><p><strong>Technology: </strong>Accelerating digital transformation. We bridge the gap between market innovation and customer needs, ensuring the public sector accesses cutting-edge technology efficiently.</p></li></ul><br><p>We support government projects and programmes of national UK significance - helping the public sector to build back better.</p><br><p>Our Commercial Team is transforming to become even more flexible. Candidates should be aware that there will be opportunities to flex into other category areas as required, either to meet business needs and/or for staff development.</p><p><strong>Key Accountabilities:</strong></p><ul><li><p>Agreement Support – including support for contract variations, novations, extensions and agreement maintenance (including expiry activity), overdue management information and aged debt chasers, plus support for various digital platforms and system tool demonstrations</p></li><li><p>Stakeholder Management – including triage/resolution of customer/supplier queries; monitoring and management of team mail inboxes and triage of complaints</p></li><li><p>Supplier Relationship Management – including supplier onboarding at framework launch (and as part of ongoing delivery of Dynamic Purchasing Systems); support for key subcontractor changes</p></li><li><p>Compliance Activities - take ownership of supplier assurance liaising with teams across CCS including Finance, Commercial Finance, Supplier Management Unit, and Customer Service Centre to support Commercial Practitioners with agreement management to ensure supplier financial and framework specific due diligence is maintained </p></li><li><p>Supporting the development of new/renewed commercial agreements – including supporting development of the necessary documentation to required quality and on time.</p></li><li><p>Supporting delivery of growth, attracting new customers, driving customer retention and providing enhanced value for money by working collaboratively with internal and external stakeholders</p></li><li><p>Marketing and Communications – including support for marketing activity (e.g. webinars, planning customer knowledge share forums, developing case studies) and support for maintaining Website documents and improving content to support the customer and supplier journey</p></li><li><p>Routine travel to Crown Commercial Service offices</p></li></ul><h4>Person specification</h4><p><strong>Essential Criteria (to be assessed at application stage):</strong></p><ul><li><p>Be able to demonstrate a good understanding of procurement and/or contract management with the ability to analyse and communicate data to assist commercial decisions</p></li><li><p>Proactive approach to developing solutions in order to deliver operational and commercial efficiencies and more effective ways of working.</p></li><li><p>Proven ability to prioritise workload and work at a pace to meet deadlines. Well organised, able to work independently as well as part of a team.</p></li><li><p>Experience in the collation, management, analysis and presentation of information/data.</p></li><li><p>An ability to build and maintain strong stakeholder relationships within a commercial environment.</p></li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Working Together</li><li>Communicating and Influencing</li><li>Delivering at Pace</li><li>Managing a Quality Service</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Contract and supplier management</li></ul><h4>Benefits</h4>Alongside your salary of £37,845, Crown Commercial Service contributes £10,963 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>What we will offer you, here are some of the benefits you can expect:</strong></p><ul><li><p>Competitive salary </p></li><li><p>Generous pension scheme</p></li><li><p>A discretionary non-contractual performance related bonus </p></li><li><p>Working remotely in addition to working in advertised office location</p></li><li><p>Flexi time scheme (available for B1-B6)</p></li><li><p>Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays</p></li></ul><br><p><em><strong>Explore fully how we will</strong></em><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7404-23-CCS-Benefit-pack_May24-2.pdf" target="_blank"><strong> reward</strong></a><strong></strong><em><strong>your work.</strong></em></p><br><p><strong>Want to make a difference? Find out more about the rewarding work that we do in our </strong><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7403-23-CCS-Generic-Candidate-pack_SU_v3.pdf" target="_blank"><strong>candidate pack</strong></a><strong>.</strong></p><br><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://drive.google.com/drive/folders/19Cqusz8FEHTaHOfPlWvrqgTl11iIOldR" target="_blank">Civil Service People Plan</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025/civil-service-diversity-and-inclusion-strategy-2022-to-2025-html" target="_blank">Civil ServiceD&amp;I Strategy.</a></p><p></p><p>We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></p><br><p><strong>Working flexibly, delivering outcomes</strong></p><p>CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p><strong>Selection Process</strong></p><p>Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence on WC 2nd February and interviews will be held 20th, 23rd &amp; 24th February either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)</p><br><p><em>To find out more about our recruitment process please click</em><a href="https://www.crowncommercial.gov.uk/careers-with-ccs/recruitment-process/" target="_blank"> here</a></p><br><p>Please note: <em>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our </em><a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a><em> for more information on appropriate and inappropriate use.</em></p><br><p>A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : The Recruitment Team</li><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at <a href="http://civilservicecommission.independent.gov.uk" target="_blank">http://civilservicecommission.independent.gov.uk</a><br>If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a> in the first instance.<br>If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a><br><br><a href="https://www.crowncommercial.gov.uk/careers-with-ccs" target="_blank">https://www.crowncommercial.gov.uk/careers-with-ccs</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDcmdmVyaWZ5PTMzNjRhY2Y5MmEzNGEzNmQ5ODdhNGYyMTJmMWE1ZDBjJnJlcXNpZz0xNzY4NjM3MTE1LTYzYzk5YjE2ZDBmZjY2ZTdiODgxMjYzY2JhNDE4NjI3MDc5Y2RiZWM=" target="_blank">Crown Commercial Service candidate pack (Accessible version) (1) Opens in new window</a> (docx, 33kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDgmdmVyaWZ5PWFiOWIwMTM5ZjExNjkzM2FhOGYzMmRiYzZmYTZkMWRhJnJlcXNpZz0xNzY4NjM3MTE1LTYzYzk5YjE2ZDBmZjY2ZTdiODgxMjYzY2JhNDE4NjI3MDc5Y2RiZWM=" target="_blank">Crown Commercial Service Benefits Brochure Accessible version (1) Opens in new window</a> (docx, 29kB)

Crown Commercial Service

Associate Commercial Practitioner

<h4>Job summary</h4>Forestry Commission - Forest Services - which the Technical Support Officer (Admin) will be part of, are the government's forestry experts facilitating delivery of government policy to protect, improve and expand England's woods and forests. We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect, improve and expand England’s valuable woodland assets. We encourage good practice through professional advice, partnerships, advocacy and grants while discouraging damaging or inappropriate forestry practice through regulations and standards.<h4>Job description</h4><p>There is one role available – full time (5 days/week). The role can blended, with some time spent working at home and some days (minimum 2days/week) spent working in the office (York or Newcastle).</p><p>The Yorkshire and North East Area contains over 212,000 hectares of woodland ranging from important habitat networks of Ancient Woodlands through to large productive conifer forests. In the North East the predominant woodland type is conifer (64.5%) whereas in Yorkshire and the Humber broadleaves form the most significant component (41.5%).</p><p>This diverse range of woodland types extends over 4 National Parks and 3 Areas of Outstanding National Beauty and through the urban woodland resource is also connected to Leeds, Sheffield and Newcastle.</p><p>The Area Team operates from the Defra Office (Kings Pool, Foss House) in York with a further office located with the Environment Agency in Newcastle. Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies.</p><p>We are seeking a dynamic individual who can learn quickly to provide admin and technical support to our Woodland Officers, Woodland Creation Officers and 5 Field Managers. </p><p><strong>Responsibilities</strong></p><p>1. Casework facilitation - provide technical support to the Yorkshire and North East Field Team to help optimise the deployment of their skills and knowledge:</p><ul><li> Prepare and process case files using various platforms and systems to ensure the field team’s time is optimised. Tasks include:</li><li> Downloading applications for various schemes</li><li> Preparing template documentation</li><li> Preparing supporting information</li><li> Uploading completed case files</li><li> Updating case work trackers using Excel and Sharepoint Lists.</li><li> Systems and platforms used include Forestry Commission internal mapping system, customer relationship management, grant management system and Sharepoint</li><li> Communicate clearly between local and national teams</li></ul><p>2. Take ownership of the Technical Support Officer inbox – working with colleagues on the daily prioritisation and completion of tasks.</p><p>3. Support the field team with queries on case work, process guidance and systems queries using guidance documents, knowledge of systems and own initiative.</p><p>4. Maintain and develop the area team’s PowerBI report tracking in-progress casework.</p><p>5. Ad hoc data collation, reporting and file preparation tasks.</p><p>6. Support field team with updates to National regulations and process changes.</p><p>7. Provide basic admin support including dealing with phone queries from the public surrounding felling of trees.</p><h4>Person specification</h4><p>ESSENTIAL </p><ul><li> Ability to learn quickly and adapt to changing/evolving processes</li><li> Good attention to detail. Accuracy inputting data and collating information</li><li> Excellent computer skills with experience of MS Office, Excel essential.</li><li> Able to learn new platforms quickly such as internal grant management, CRM and mapping systems </li><li> Ability to follow processes</li><li> Excellent communication skills both written and verbal</li><li> Experience of delivering quality services to a diverse customer base</li><li> Demonstrate previous examples of delivering work in a specific timeframe</li><li> Experience as working as part of a team</li><li> Ability to prioritise and manage a varied workload</li><li> Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers</li></ul><p>Please clearly demonstrate how the above apply to you throughout your application. Failure to do so will mean that your application is automatically sifted out.</p><p>DESIRABLE</p><ul><li> Understanding of forestry and woodland management</li><li> Evidence of maintaining Continuous Professional Development</li><li> Experience of using PowerBI</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Working Together</li><li>Managing a Quality Service</li></ul><h4>Benefits</h4>Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%.</li><li>A range of family friendly benefits.</li><li>An environment with flexible working options.</li><li>Learning and development tailored to your role.</li><li>A culture which promotes a diverse and inclusive work environment.</li><li>A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.</li><li>25 days annual leave, with 1 additional day for each years’ service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).</li><li>Ability to buy or sell 5 days annual leave.</li><li>3 days volunteering per year (pro rata).</li></ul><p>We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>This is a Fixed Term Appointment ending 30 September 2026, with possibility but no guarantee of extension or permanency.</p><p>As part of the application process, you will complete the following:</p><ol><li>A tailored CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.</li><li>A personal statement – in no more than 500 words showing how you meet the essential criteria of the Person Specification.</li></ol><p>Further details around what this will entail are listed on the application form.</p><p>Should a large number of applications be received, the initial sift may be conducted using the personal statement. Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.</p><p><strong>Interview</strong></p><p>Candidates will be further assessed on Behaviours, Experience and Strengths at interview.</p><p>Interview will be held in person. There will be 1 day of interviews at Foss House, Kings Pool, 1-2 Peasholme Green, York, YO1 7PX and 1 day at Tyneside House, Newcastle Business Park, Skinnerburn Road, Newcastle-upon-Tyne, NE4 7AR. Please keep this in mind when applying. </p><p>Applications will be sifted week commencing 2nd February 2026.</p><p>Interviews will be held week commencing 9th February 2026. </p><p><em>Please note that these dates are subject to change.</em></p><p><strong>Further Information</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>New entrants are expected to join on the minimum of the pay band.</p><p>Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.</p><p>Existing Civil Servants (excluding Forestry Commission employees) and applicants from accredited NDPBs are eligible to apply and will only be considered on a loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant.</p><p>Existing Forestry Commission, Forestry England and Forest Research employees are eligible to apply for this Fixed Term Appointment and will only be considered if there is written confirmation from their line manager and HR that their current role will be temporarily backfilled or held open before commencing the application process.</p><p><strong>Security</strong></p><p>If successful and transferring from another Government Department a criminal record check may be carried out. </p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information <a href="https://www.childcarechoices.gov.uk/" target="_blank">visit the Childcare Choices website</a>. </p><p>New entrants are expected to join on the minimum of the pay band.</p><p>This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><p>Contact Government Recruitment Service via <a href="mailto:fcerecruitment.grs@cabinetoffice.gov.uk" target="_blank">fcerecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </p><p>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. </p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p>Feedback</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : FS Recruitment</li><li>Email : <a href="mailto:fs.recruitment@forestrycommission.gov.uk" target="_blank">fs.recruitment@forestrycommission.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:fcerecruitment.grs@cabinetoffice.gov.uk" target="_blank">fcerecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: <a href="mailto:englandhr.services@forestryengland.uk" target="_blank">englandhr.services@forestryengland.uk</a>. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.<br><br>

Forestry Commission

Technical Support Officer

<h4>Job summary</h4><p><strong>This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public. </strong></p><p><strong>The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business. </strong></p><p><strong>Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd. </strong></p><p><strong>This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role. </strong></p><h4>Job description</h4><p>Key tasks:</p><ul><li>Provide a welcoming reception service to visitors on the estate, contact the relevant Senedd staff and Members, and support access to the estate; including issuing visitor passes. </li><li>Collaborating with others in the team to create relevant information and content for visitors, such as displays that inform about what is being debated.</li><li>Liaise with Security staff, Welsh Government representatives and Senedd staff, to ensure a seamless entry for School Groups, VIPs and visiting dignitaries.</li><li>Actively keep up to date with Senedd business, current affairs, and political issues via social, digital, and written media.</li><li>Promote and book visits on and off the Senedd estate. Book public attendance to Plenary and Committee meetings ensuring all access requirements are met.</li><li>Work closely with Visitor Engagement to make the visitor experience relevant, trusted, and as engaging as possible.</li><li>Answer enquiries and deal with conflicting requirements and political sensitivities whilst providing the best possible customer service. There will be a mix of replying to emails and inquiries at the reception desk in person. The role will include the need to manage your time and working with your line manager to decide which inquiry to prioritise.</li></ul><h4>Person specification</h4><ol><li>Strong customer service and interpersonal skills: to be able to adapt your style and delivery to meet the visitor’s need; </li><li>To be organised and thorough: to be able to take information from various sources and provide concise, quick, and relevant guidance to visitors;</li><li>To be proficient in using common applications or software, content management systems, and specifically: Microsoft Office 365 (Outlook, Teams, Sharepoint, and Excel).</li></ol><h4>Benefits</h4>Alongside your salary of £25,878, Welsh Parliament contributes £7,496 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.</p><p>29 January 2026.</p><p>Your application must be submitted before midnight on the closing date.</p><p>You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Hope Brown-Tirion</li><li>Email : <a href="mailto:tirion.hopebrown@assembly.wales" target="_blank">tirion.hopebrown@assembly.wales</a></li><li>Telephone : 03002006258</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:jobs@senedd.wales" target="_blank">jobs@senedd.wales</a></li></ul><h4>Further information</h4><a href="https://senedd.wales/work-opportunities/" target="_blank">https://senedd.wales/work-opportunities/</a>

Welsh Parliament

Customer Relations Assistant (Temporary)

<h4>Job summary</h4><p><strong>Senior Interaction Designer </strong></p><p><strong>£65,000 per annum </strong></p><p><strong>Bedford </strong></p><p><strong>Permanent </strong></p><p><strong>Hybrid Working </strong></p><p></p><p><strong>Role Overview</strong></p><p><strong></strong></p><p><em>As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities.<br><br></em></p><p><em>Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive.</em></p><p><em>You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard.</em></p><p></p><p><em>Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions. At this role level, you will work with service managers and programme directors to develop design concepts, potentially have responsibility across complex services, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others.</em></p><p></p><p><em>This role is aligned with DDaT Senior interaction designer - </em><a href="https://www.gov.uk/guidance/interaction-designer#senior-interaction-designer" target="_blank"><em>https://www.gov.uk/guidance/interaction-designer#senior-interaction-designer</em></a></p><p><strong>About Us</strong><br>The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.</p><p>At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:</p><ul><li><strong>Caring</strong><br>We care about our colleagues and the people whose lives we are here to transform.</li><li><strong>Connecting</strong><br>We will transform lives through our ability to make positive connections.</li><li><strong>Transforming</strong><br>We are committed to transforming lives and making a positive societal impact.</li></ul><br><h4>Job description</h4><p><strong>Key Responsibilities:</strong></p><p></p><ul><li>Guiding a collaborative design process for multiple or complex projects.</li><li>Leading workshops, reviews, critiques and handovers.</li><li>Helping evolve and champion the interaction design practice within MaPS.</li><li>Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.</li><li>Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.</li><li>Advising and teaching colleagues of all levels in your areas of special expertise.</li><li>Helping internal colleagues and external delivery partners define and evolve agile ways of working.</li><li>Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.</li><li>Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs.</li><li>Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.</li><li>Building prototypes for testing and review.</li><li>Identifying and prioritising design assumptions.</li><li>Helping user researchers to plan research to gain the insights needed to advance the design.</li><li>Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.</li><li>Conducting user experience audits, heuristic evaluations, competitive reviews and other desk research.</li><li>Creating and socialising experience maps, process flows and other design artefacts to understand and communicate the customer journey.</li><li>Creating design documentation and assets including sketches, wireframes, low and high fidelity prototypes, sitemaps &amp; specification documents.</li><li>Helping Product Owners, Policy and Proposition Managers, and Omnichannel Analysts define KPIs and measure the success of our website against them</li><li>Performing design quality assurance on the final delivered product or service.</li></ul><p></p><p><strong>You will need to demonstrate the following skills:</strong></p><p></p><ul><li><strong>Agile working:</strong> You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You can help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.</li><li><strong>Communicating between the technical and non-technical: </strong>You can listen to the needs of technical and business stakeholders and interpret them. You can effectively manage stakeholder expectations. You can manage active and reactive communication. You can support or host difficult discussions within the team or with diverse senior stakeholders.</li><li><strong>Community collaboration:</strong> You can work collaboratively in a group, actively networking with others. You can adapt feedback to ensure it’s effective and lasting. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses.</li><li><strong>Digital perspective:</strong> You can apply a digital understanding to your work. You can identify and implement solutions for assisted digital.</li><li><strong>Evidence and context-based design:</strong> You can design systems for use across multiple services and can identify the simplest of a variety of approaches.</li><li><strong>Leadership and guidance:</strong> You can make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase. You can build consensus between services or independent stakeholders. You can identify problems or issues in the team dynamic and rectify them. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can bring people together to form a motivated team and help create the right environment for a team to work in. You can facilitate the best team makeup depending on the situation.</li><li><strong>Prototyping:</strong> You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end.</li><li><strong>Prototyping in code:</strong> You can create and validate a dynamic prototype.</li><li><strong>Strategic thinking:</strong> You can define strategies and policies, providing guidance to others on working in the strategic context. You can evaluate current strategies to ensure business requirements are being met and exceeded where possible.</li><li><strong>User focus:</strong> You can give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.</li><li><strong>Working within constraints:</strong> You can identify, communicate and work within constraints. You can challenge the validity of constraints. You can ensure standards are being met.</li></ul><p></p><h4>Person specification</h4><p>The following skills and experience will be helpful in this role. We value people who can bring new perspectives to our teams and encourage you to apply even if you don’t have all of them;<br><br></p><ul><li>Solid interaction design experience (likely to be 5 years or more). Some of this may have been in an adjacent role, such as graphic or UI design, frontend development, product management or customer– or academic research.</li><li>Comfortable working on projects with several stakeholders in a complex, matrix organisation.</li><li>Confident working with colleagues of differing seniority to drive consensus in a multi-disciplinary team.</li><li>Able to balance project work with initiatives to improve the practice of interaction design at MaPS.</li><li>Able to adapt to iterative requirements while championing good design practices.</li><li>Comfortable working ‘in the open’ to involve the full team in the design process.</li><li>Confident presenting solutions to senior stakeholders and addressing feedback.</li><li>Good understanding of and interest in inclusive design including designing for (and with) users with sensory, motor, cognitive, mental health and fluctuating needs among others.</li><li>Knowledge of behavioural economics and behavioural psychology and how they can inform design.</li><li>Experience with Figma, Miro, and Adobe Creative Cloud or equivalent tools.</li><li>Experience designing to meet WCAG 2.2 Level AA accessibility guidelines.</li><li>A basic understanding of accessible, cross-browser front-end development to inform high quality, implementable solutions.</li><li>Experience with mobile-first, responsive website design.</li><li>Experience of working with content rich and/or data-intensive websites, ideally for a consumer audience.</li><li>Experience in the public sector or other regulated field (e.g. financial services, medicine, law).<br><br></li></ul><h4>Benefits</h4><ul><li>Generous Annual Leave – 30 days plus Bank Holidays</li><li>Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)</li><li>Interest-free loan for season tickets for buses and trains</li><li>Cycle to work Scheme</li><li>Subsidised eye tests &amp; flu jabs</li><li>Life assurance scheme</li><li>Give as you earn scheme</li><li>Employee assistance programme (EAP)</li><li>PAM Assist and PAM Life scheme (Wellbeing)</li><li>Enhanced family and sick pay</li><li>Paid volunteering (2 days a year)</li><li>Recognition Scheme</li><li>Discounts portal to numerous retailers</li></ul><p><strong>Flexible Working</strong><br>At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.</p><p><strong>Career Development</strong><br>In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.</p><p><strong>Reserve List</strong><br>If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: <a href="mailto:recruitment@maps.org.uk" target="_blank">recruitment@maps.org.uk</a>. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.</p><p><strong>Step 1: Submit Your Application</strong></p><p><strong>Open: 16/01/2026 , Deadline: 02/02/2026</strong></p><p>To apply, please submit the following two documents:</p><ol><li>Your most up-to-date CV</li></ol><ol><li>A portfolio showcasing evidence of your work</li></ol><p><strong>Step 2: Telephone Interview</strong></p><p><strong>Between 16/01/2026 – 06/02/2026</strong></p><p>If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:</p><ul><li>Discuss your experience in more detail</li><li>Learn more about the role and our organisation</li><li>Ask any questions you may have</li></ul><p><strong>Step 3: Final Stage Interview</strong></p><p><strong>Hosted on W/c 23/02/2026</strong></p><p>Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:</p><ul><li>A scenario based task given to you before the interview</li><li>A series of competency-based interview questions</li></ul><p></p><p><strong>Job Reference:</strong> MaPS01074</p><p><strong>Close Date:</strong> 02/02/2026</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : sophie rigney</li><li>Email : <a href="mailto:sophie.rigney@reed.com" target="_blank">sophie.rigney@reed.com</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:sophie.rigney@reed.com" target="_blank">sophie.rigney@reed.com</a></li></ul>

The Money and Pensions Service

Senior Interaction Designer

<h4>Job summary</h4><p><strong>Customer Journey Manager </strong></p><p><strong>£61,000 per annum </strong></p><p><strong>Bedford </strong></p><p><strong>Permanent</strong></p><p><strong>Hybrid Working </strong></p><p></p><p>We’re looking for a sharp, forward‑thinking professional who knows how to turn customer insights into meaningful action. If you can design and deliver top‑tier CX insight initiatives, dive into customer feedback and use insights to influence drive real change — we want to hear from you.</p><p>You’ll bring confident stakeholder management, the ability to influence at every level and hands‑on experience managing tools and systems that capture real-time evaluation of customer journeys. Understanding of the drivers of CX along with a solid grasp of complex delivery models will help you hit the ground running.</p><p>If you’re someone who champions the voice of customers with calm efficiency, communicates with clarity and can use data to bring customer experiences to life — this role is built for you.</p><h4>Job description</h4><p><strong>Role Overview</strong></p><p>The Customer Journey Manager will report directly to Senior Customer Experience Manager. In this role, you will be responsible for:</p><p><strong>Key Responsibilities:</strong></p><p></p><ul><li>Designing, testing and implementing customer journey and experience methodologies to monitor and improve customer experience.</li><li>Lead the collection and analysis of customer feedback and CX insights, such as CSAT, CES, ensuring insights are able to drive actionable improvements.</li><li>Use customer journey mapping and CX insights to showcase how customers flow through services and surface customer barriers and pain-points.</li><li>Provide regular insight to delivery partners and service owners on holistic CX performance.</li><li>Lead root cause analysis and systemic issue identification and evidencing, to support resolutions to enhance overall service quality.</li><li>Provide insight and recommendations to help guide prioritisation and decision-making for key stakeholders</li><li>Collaborate with internal and external stakeholders to embed a customer-centric culture and support CX initiatives.</li><li>Support the design and implementation of new or evolving services, ensuring customer experience considerations are integrated.</li><li> Manage the day-to-day application of CX tools and systems, including the management of commercial agreements with providers.</li></ul><h4>Person specification</h4><p><strong>You will need to demonstrate the following skills and experience. </strong></p><p></p><p>Essential:</p><ul><li>Proven experience in designing and implementing customer experience and quality monitoring tools and systems.</li><li>Strong analytical skills with experience in working with diverse data sources and translating them into engaging storytelling and insights that can inform decision-making and improvements.</li><li>Excellent stakeholder management skills, capable of influencing and engaging at all levels.</li><li>Knowledge of contract or grant management, service design and procurement.</li><li>Effective communication and presentation skills with a keen attention to detail.</li><li>Experience of gathering and using insights in complex delivery landscapes.</li><li>Understanding of complaints handling and reporting as a mechanism for gaining insight for improvement.</li><li> Proficiency in MS Office applications and CX tools, such as CX management platforms.</li></ul><h4>Benefits</h4><ul><li><p><strong>About Us</strong><br>The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.</p><p>At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:</p><ul><li><strong>Caring</strong><br>We care about our colleagues and the people whose lives we are here to transform.</li><li><strong>Connecting</strong><br>We will transform lives through our ability to make positive connections.</li><li><strong>Transforming</strong><br>We are committed to transforming lives and making a positive societal impact.</li></ul><p><strong>Our Inclusive Working Environment</strong><br>By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”</p><p>Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.</p><p><strong>What We Offer</strong></p><ul><li>Generous Annual Leave – 30 days plus Bank Holidays</li><li>Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)</li><li>Interest-free loan for season tickets for buses and trains</li><li>Cycle to work Scheme</li><li>Subsidised eye tests &amp; flu jabs</li><li>Life assurance scheme</li><li>Give as you earn scheme</li><li>Employee assistance programme (EAP)</li><li>PAM Assist and PAM Life scheme (Wellbeing)</li><li>Enhanced family and sick pay</li><li>Paid volunteering (2 days a year)</li><li>Recognition Scheme</li><li>Discounts portal to numerous retailers</li></ul><p><strong>Flexible Working</strong><br>At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.</p><p><strong>Career Development</strong><br>In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.</p><p><strong>Reserve List</strong><br>If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.</p></li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Application Process</strong><br>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: <a href="mailto:recruitment@maps.org.uk" target="_blank">recruitment@maps.org.uk</a>. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.</p><p><strong>Please note:</strong> The Money and Pensions Service requires all candidates to have the legal right to work in the United Kingdom. Unfortunately, we are unable to offer visa sponsorship for this role.</p><p><strong>Step 1: Submit Your Application</strong></p><p>Open: 16th January 2026 , Deadline: 01st February 2026</p><p>Please submit your most up‑to‑date CV along with a cover letter (maximum 1,000 words) outlining how your skills and experience align with the requirements of this role.</p><p><strong>Step 2: Telephone Interview</strong></p><p>Between: 19th January 2026 – 02nd February 2026</p><p>Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.</p><p><strong>Step 3: Final Stage Interview</strong></p><p>Week commencing: 09th February 2026</p><p>Interviews will be conducted virtually via Microsoft Teams. This is a single‑stage process that includes a task focused on customer experience insights, followed by a series of competency‑based questions.</p><p><strong>Job Reference:</strong> MaPS01064</p><p><strong>Close Date:</strong> 01/02/2026</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Sabreena</li><li>Email : <a href="mailto:sabreena.chowdhury@reed.com" target="_blank">sabreena.chowdhury@reed.com</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:sabreena.chowdhury@reed.com" target="_blank">sabreena.chowdhury@reed.com</a></li></ul>

Customer Journey Manager

<h4>Job summary</h4><p><strong>Make a difference</strong></p><p>Every role at CQC contributes to our mission. If you’re looking for a new role in <strong>Data Platforms &amp; Solutions</strong> that gives a true sense of meaning and purpose, then you’ve found it! As the<strong> Data Platform Lead</strong>, you’ll help shape the tools and services that power CQC’s data and insight, ensuring we make better decisions for health and care across England.</p><p><strong>Picture this</strong></p><p>Imagine leading a team that builds and supports enterprise data solutions, enabling CQC to deliver high-quality insights that improve care for many. The CQC’s cloud-based Enterprise Data Platform is built on Microsoft Azure, using Databricks, Microsoft Fabric and Power BI to deliver governed data and analytics capabilities. </p><p>As the<strong> Data Platform Lead</strong> in <strong>Data Platforms &amp; Solutions</strong>, you will get the chance to:</p><ul><li>Drive the development of a robust, cloud-based data platform that supports a wide range of data, analytics, data science, AI and insight needs.</li><li>Lead the technical direction, governance and sustainability of the CQC’s Enterprise Data Platform, ensuring it delivers reliable, high- quality services and long-term value</li></ul><h4>Job description</h4><p><strong>The role</strong></p><p>You’ll play an important part in delivering our mission. In this role, you’ll:</p><ul><li><strong>Shape the roadmap:</strong> Work with senior leaders across the organisation to prioritise data and analytical tooling demands and align resources to deliver maximum value.</li><li><strong>Build capability:</strong> Champion technical excellence and innovation by promoting the effective use of technologies to build modern data capabilities.</li><li><strong>Define platform strategy: </strong>Build and maintain effective relationships with data technology vendors and commercial partners to ensure platform services evolve in line with the CQC’s regulatory and insight needs.</li></ul><h4>Person specification</h4><p><strong>Show us</strong></p><p>We will be looking for specific skills, knowledge and experience in your application form:</p><ul><li><strong>Experience delivering cloud-based data solutions:</strong> Demonstrate how you’ve designed and implemented data platforms or services using modern technologies.</li><li><strong>Proven leadership in technical development:</strong> Share examples of managing teams and projects to deliver complex data products or solutions</li><li><strong>Ability to translate business needs into technical solutions:</strong> Show how you’ve worked with stakeholders to turn requirements into sustainable, high-quality outcomes.</li></ul><h4>Benefits</h4><p><strong>The Benefits</strong></p><p>We offer a wide range of <a href="https://www.cqc.org.uk/about-us/jobs/working-cqc-employee-benefits" target="_blank">benefits</a>, including: </p><ul><li>Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). </li></ul><ul><li>Training and development opportunities. </li></ul><ul><li>Wellbeing initiatives, such as gym discounts and meditation. </li></ul><ul><li>NHS pension scheme, with around 14% employer contribution. </li></ul><ul><li>Discount schemes (including eligibility for Blue Light card, costing £4.99 and valid for 2 years), reward vouchers, car leasing and more! </li></ul><p>Please see our <a href="https://www.cqc.org.uk/about-us/jobs/working-cqc-employee-benefits" target="_blank">benefits</a> page for the full list. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Next steps</strong></p><p>If you apply, you’ll need to create a profile and complete an online application form. <strong>Your application will be completely anonymous.</strong> Please see our <a href="https://www.cqc.org.uk/about-us/jobs/information-applicants" target="_blank">information for applicants</a> for more details on the process. <strong>We contact every applicant</strong> to let them know the outcome of their application, so you will hear from us whether you are shortlisted</p><p>if you’d like to have an informal chat about the role you can contact – </p><p>Taryn Coop; Deputy Director of Enterprise Data &amp; Reporting; <a href="mailto:taryn.coop@cqc.org.uk" target="_blank">taryn.coop@cqc.org.uk</a> . For general enquiries, please email <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a>. </p><p>We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our <a href="https://www.cqc.org.uk/about-us/jobs/individual-adjustments" target="_blank">accessibility page</a> for more on this. If you’d like to chat, please contact <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a>. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Taryn Coop</li><li>Email : <a href="mailto:taryn.coop@cqc.org.uk" target="_blank">taryn.coop@cqc.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a></li></ul><h4>Further information</h4>Care Quality Commission

Care Quality Commission

Data Platform Lead

<h4>Job summary</h4><p>The Project Manager will be responsible for the day-to-day management of the VisitEngland Awards for Excellence project. This includes key internal and external relationships such as the communications/events team and evaluation team who support on measuring success and impact, and external contractor(s) and event sponsors. It is anticipated more will be delivered externally so contract management and oversight of suppliers is key to the role and supporting the transition to a cost neutral approach for the main event. </p><p>The role will manage the sub-regional feeder Awards process, working with the Local Visitor Economy Partnerships (LVEPs) in destinations, and will organise the LVEP Awards Steering Group which helps oversee and steer delivery. </p><h4>Job description</h4>Please refer to the description.<h4>Person specification</h4>Please refer to the description.<h4>Benefits</h4><ul><li>Flexible Working – We work to make flexibility a reality, and welcome conversations of flexible working from day one.</li><li>Annual Leave – You will get 25 days annual leave when you join, rising to 30 days after 5 years’ service plus you will get an additional 2.5 ‘Privilege Days’ each year.</li><li>Generous Pension – We have a defined contribution pension scheme with a maximum employer contribution of 11% of the annual salary.</li><li>Enhanced Parental and Family Leave Policies.</li><li>Group Life Assurance for 3x of annual basic salary (rules apply).</li><li>Commitment to Learning – We are committed to developing and supporting learning, and we have a wide internal L&amp;D offer, with on the job learning opportunities, mentoring schemes, and formal training. We dedicate and provide a minimum of 5 days a year for employees to focus on their own learning.</li><li>Bicycle Scheme loans.</li><li>Eye Care Voucher.</li><li>Staff discounts on <a href="https://www.visitbritainshop.com/world/en" target="_blank">VisitBritain Shops</a>.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>We are an equal opportunities employer, and we are committed to diversity and inclusion. We seek to create an inclusive workplace that welcomes everyone and celebrates all identities and perspectives. We give everyone working with us the opportunity to achieve their full potential by building a culture where everyone feels heard, respected, and valued.</p><p>­Create an account on <a href="https://visitbritain.current-vacancies.com/Careers/Visitbritain-Vacancies-3472?SiteID=12281" target="_blank">https://visitbritain.current-vacancies.com/Careers/Visitbritain-Vacancies-3472?SiteID=12281</a> and complete an application with personal statement highlighting your suitability for the role and submit it.<br><br>The shortlisted candidates will be invited to attend an interview with the selection panel.<br><br>For more information on our interview process, please navigate to - <a href="https://www.visitbritain.org/careers" target="_blank">https://www.visitbritain.org/careers</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment Team</li><li>Email : <a href="mailto:recruitment@visitbritain.org" target="_blank">recruitment@visitbritain.org</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@visitbritain.org" target="_blank">recruitment@visitbritain.org</a></li></ul><h4>Further information</h4><a href="https://www.visitbritain.org/recruitment-and-selection-complaint-policy" target="_blank">https://www.visitbritain.org/recruitment-and-selection-complaint-policy</a><br><a href="https://www.visitbritain.org/" target="_blank">https://www.visitbritain.org/</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjcmdmVyaWZ5PTM0ZDU2N2EyZDU2ZGJjZTYxODg4MmI4YTcxZDNlZDE1JnJlcXNpZz0xNzY4NjM2ODIxLTc3ZGE3NDQ4ZDZhZDIwYzM3OTQ4NDg0MDZkN2RhNTM5MWE4MTJmYjc=" target="_blank">Project Manager, VE Awards for Excellence Job Description Opens in new window</a> (pdf, 299kB)

VisitBritain/VisitEngland

Project Manager, VE Awards for Excellence

<h4>Job summary</h4><p>Are you looking for a role that develops your legal research skills and helps deliver high quality legal services for the people of Scotland?</p><p>We are looking to recruit two Professional Support Legal Assistants (PSLAs) to join the Scottish Government Legal Directorate (SGLD) to undertake legal research and provide Knowledge Management (KM) support to solicitors.</p><p>SGLD delivers a full range of legal services to the Scottish Government and various public bodies. This includes instructing primary legislation, drafting secondary legislation, and advising Ministers and officials across a broad range of legal issues. It is a fast-paced and high-profile environment, often involving complex and sensitive legal matters.</p><p>PSLAs provide a vital service to solicitors across SGLD. They contribute to the delivery of timely, high-quality legal advice through research and KM activities. Research supports both legislative and advisory work, while KM activities help maintain and improve the Directorate’s knowledge resources, underpinning the delivery of its KM Strategy. While PSLAs work closely with solicitors to enhance the quality and efficiency of legal services, they do not provide legal advice or draft statutory instruments.</p><p>SGLD has a complement of four PSLAs (including these two posts). Each PSLA is assigned to two Divisions, providing shared support across both. These vacancies will be assigned to the following Divisions:</p><ul><li>One post will support Rural Affairs Division (RA) and Marine, Planning and Natural Resources Division (MPNR).</li><li>The other post will support Economy and Social Protections Division (ESP) and Transport, Commercial and Information Division (TCI).</li></ul><p>PSLAs may be asked to support colleagues outside the Divisions to which they are primarily assigned.</p><h4>Job description</h4><p><strong>Responsibilities</strong></p><ul><li>Conducting legal research to support the delivery of high-quality legal services. This may involve preparing accurate and concise summaries of legal topics, or research related to specific legislative or advisory matters.</li><li>Maintaining and enhancing KM resources through regular reviews, proposing improvements, and supporting the Division and Directorate in managing its KM systems effectively. This includes updating the internal knowledge management system (the Wiki) and contributing notes and articles for its content.</li><li>Supporting solicitors in staying up to date with legal developments, which may include attending training and CPD events, and preparing legal update notes for circulation within the Division or Directorate. PSLAs will be guided by team members on developments of particular relevance.</li><li>Contributing to the KM Group within SGLD, helping to improve and develop the Directorate’s overall KM infrastructure. This includes helping coordinate and contributing to the production of the Directorate’s regular Knowledge Management Update and similar activity.</li><li>Maintaining appropriate contact with the other PSLAs and with solicitors in their Divisions.</li></ul><h4>Person specification</h4><p><strong>Qualifications</strong></p><p>Applicants should have a first or upper second-class Honours degree in law (LLB (Hons)) OR a first- or second-class Honours degree with a relevant postgraduate qualification (e.g. LLB (graduate entry) or LLM in law).</p><p>Alternatively, applicants may be eligible to apply if they can provide evidence of excellent legal research skills and substantial work experience in legal research.</p><p><strong>Success Profile</strong></p><p>Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. </p><p><strong>Technical / Professional Skills: </strong></p><ul><li><p><strong>Lead criterion -</strong> The ability to undertake effective and efficient legal research and identify, interpret and clearly communicate relevant information. </p></li><li><p>Knowledge and understanding of public law and its practical application to government in Scotland.</p></li></ul><p><strong>Experience:</strong></p><ul><li><p>Experience in organising and managing your own workload in a flexible way to respond to competing and changing priorities and deadlines. </p></li></ul><p><strong>Behaviours: </strong></p><ul><li><p>Communicating and influencing - Level 2.</p></li><li><p>Working Together - Level 2. </p></li></ul><p>You can find out more about Success Profiles Behaviours, <a href="https://www.gov.scot/publications/success-profiles-candidate-guide/pages/behaviour-levels/" target="_blank">here</a>. </p><h4>Benefits</h4>Alongside your salary of £33,754, Scottish Government contributes £9,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>How to apply </strong></p><p>Apply online providing a CV and Supporting Statement (of no more than <strong>1000 words</strong>) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and presentation. </p><p>In the event of a high number of applicants, we will conduct an initial sift based on the lead criterion of Technical/Professional Skills. Candidates who pass the initial sift will have their applications fully assessed against all remaining criteria as outlined in the Success Profile.</p>Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for <strong>w/c 16 March 2026,</strong> however this may be subject to change. <br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Stephanie McGuinness</li><li>Email : <a href="mailto:Stephanie.McGuinness@gov.scot" target="_blank">Stephanie.McGuinness@gov.scot</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:scottishgovernmentrecruitment@gov.scot" target="_blank">scottishgovernmentrecruitment@gov.scot</a></li></ul>

Scottish Government

Professional Support Legal Assistant (2818)

<h4>Job summary</h4>We are looking for an experienced Quality Assurance Test Analyst (QAT) to join our Digital Services team. You will be working in Agile test methodology and collaborating across multi-disciplinary teams to help deliver our citizen facing digital and data services.<h4>Job description</h4><p>As a QAT Test Analyst you will be working in the team to design and deliver high quality testing for products and services. You will be responsible for covering manual test elements for analysis, planning and execution as well as supporting the development of regression tests for automation. </p><p>As part of a multi-disciplinary team, you will work collaboratively to help deliver project goals and objectives using an Agile framework. Working with a variety of internal and external stakeholders you will build effective relationships, promote testing best practice and support service teams with technical knowledge and advice to improve delivery. You will have access to training and research to support your growth and expand your skill set. </p><p>We are looking for an experienced tester with capable skills and practical knowledge of test methods and automation tooling. If you are looking for a role that will help to deliver an excellent testing service, develop our services using industry-standard agile methodologies, and that champions testing and quality assurance, then this is a fantastic role for you. </p><p><strong>Salary</strong></p><p>New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest </p><p><strong>Working hours: </strong></p><p>Standard working week is 37 hours, flexible working hours policy available </p><p>The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.</p><p>We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. </p><p>For further information on the Planning Inspectorate, please visit our careers page at <a href="https://www.civil-service-careers.gov.uk/departments/pins-hub/" target="_blank">Civil Service Careers</a></p><p><strong>Office Attendance</strong></p><p>This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.</p><h4>Person specification</h4><p><strong>Essential Criteria </strong></p><ul><li>Excellent attention to detail and analytical skills. </li><li>Broad experience of software development lifecycles. </li><li>Broad experience of functional and non-functional testing. </li><li>Experience of working in an Agile framework - using Agile test tools and methods. </li><li>Experience in leading test activities within a team and applying structured test methods and processes. </li><li>Experience of working with test management tools e.g. Jira and Zephyr. </li><li>Knowledge of automated test tools, their application and benefits e.g. Cypress, Katalon Studio and API test tools e.g. (Postman/Swagger). </li></ul><p><strong>Desirable Criteria </strong></p><ul><li>Qualified ISTQB/ISEB Certified Tester Foundation Level or willingness to study for a qualification within a reasonable length of time. </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Working Together</li><li>Managing a Quality Service</li><li>Communicating and Influencing</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Technical Breadth</li><li>Test Analysis</li><li>Functional Testing</li><li>Non-Functional Testing</li></ul><h4>Benefits</h4>Alongside your salary of £37,579, Planning Inspectorate contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.</li><li>A working culture which encourages inclusion and diversity.</li><li>25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.</li><li>Generous family friendly policies.</li><li>Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p><strong>Application </strong></p><p>For guidance on how to structure your application please see<a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank"><strong>About the application process , Civil Service Careers</strong></a></p><p>Complete the online application form on Civil Service Jobs which requires the following information:</p><ul><li><strong>A CV: </strong>The CV section lets you share your job history. List your jobs, how long you worked at each, and briefly describe your roles and duties. Make sure to show how your experience matches the essential criteria of the job you're applying for. Type or paste this information into the 'Employment History' box in the online application. You can't attach your CV.</li></ul><p>If there are many applications, we might use a lead sift. This means we'll first check if you meet the key requirement listed below. If you don't, we won't review the rest of your application. </p><ul><li>Experience of working in an Agile framework - using Agile test tools and methods. </li></ul><p>All shortlisted candidates will be advised of the outcome shortly afterwards.</p><p><strong>Interview </strong></p><p>If you are shortlisted, you will:</p><ul><li>Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role</li><li>Interviews will be a blend of behaviour, experience and technical questions</li></ul><p>Candidates who pass the shortlist stage will receive full assessment details with their interview invitations.</p><p><strong>Other Information</strong></p><p><strong>Shortlist Date: w/c 02/02/2026</strong></p><p><strong>Interview Date: w/c 16/02/2026</strong></p><p>Interviews will be held remotely using MS Teams. The interview will not be recorded or retained, other than usual interview protocol and in line with Civil Service Jobs privacy notice.</p><p><strong>Reserve list</strong></p><p>A reserve list may be held for a period of 3 months from which further appointments can be made.</p><p><strong>Future Matches</strong></p><p>Candidates who demonstrate strong potential and future readiness but score just below the required level at interview may be considered for alternative positions. These roles may be at a lower grade but align with their skills and offer opportunities for growth.</p><p>We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification.</p><p><strong>ID and Documents</strong></p><p>If the job needs specific qualifications or memberships and you get the job, you'll need to send scanned or photographed images of them before you start.</p><p>We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs. If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person. </p><p><strong>Visa Sponsorship</strong></p><p>The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence.</p><p><strong>Disability Confident Interview scheme/Reasonable Adjustments</strong></p><p>The Civil Service values diversity and offers equal opportunities. We have a Disability Confident Interview scheme for candidates with disabilities who meet the job's minimum criteria. We will also provide reasonable adjustments to all where possible. For more information please see <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments , Civil Service Careers</a>. </p><p>Existing Civil Servants should ensure that they have an in-principle agreement for a loan prior to applying.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Mark Sanders</li><li>Email : <a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Principles and you wish to make a complaint, you should contact in the first instance: The Vacancy Manager via the Recruitment Team (<a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a>). <br>If you are not satisfied with the response, you receive you should then contact, Chief People Officer, via the Recruitment Team (<a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a>).<br>If you are still not satisfied with the response you receive from the Planning Inspectorate, you can contact the Office of the Civil Service Commission. <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/" target="_blank">https://civilservicecommission.independent.gov.uk/recruitment/recruitme…</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjgmdmVyaWZ5PWEzZmNlZDBjODUyY2VmNTE4YjQ5Yzc5NzE4N2Y4NjhiJnJlcXNpZz0xNzY4NjM2OTcyLTdiNTcxN2Q0Mjk4OWI4ZGE3MGNmMDMzYWIxOTE0ZTExMmM0NGI3MmY=" target="_blank">EVP(Great_Place_To_Work) Opens in new window</a> (pdf, 534kB)

Planning Inspectorate

Quality Assurance Test Analyst

<h4>Job summary</h4>This is a Nationally based role<h4>Job description</h4><p>The Joint Extremism Unit (JEXU) is jointly run by HM Prisons and Probation Service (HMPPS) and the Home Office, Homeland Security Group (HSG) and is the strategic centre for all counter-terrorism work in HMPPS. It has oversight of delivery across the end-to-end offender management process, including probation. The unit drives closer working with strategic policy and law enforcement partners, with HMPPS retaining its responsibility for operational management decisions, and Home Office for counter-terrorism and counter-extremism policy across government.</p><p>The unit encompasses the entire policy making process, from strategy to operational delivery and consists of a mix of policy officials and operational staff across England and Wales. JEXU is currently introducing, reviewing, and developing a number of counter- terrorism policies, the design and implementation of which will require leadership, specialist knowledge and understanding of extremism and terrorism. The post holder will work within a small team dedicated to developing and delivering counter- terrorism policy within HMPPS.</p><p><strong>Summary </strong></p><p>The post holder will support the development and implementation of specific policies. This will include representing JEXU in meetings with outside organisations, stakeholders and Other Government Departments.</p><p>The post holder will focus on developing JEXU policies and reviewing and evaluating existing policy. Working closely with multiple stakeholders across government and academia is essential. Core stakeholders include Whitehall departments, Joint Terrorism Analysis Centre (JTAC), police, Charity Commission, Ofcom, local authorities, and community leaders. The post holder will support their team to conduct research, analysis and evaluation of policy areas which include core CT policy frameworks, such as addressing policy gaps in the Counter Terrorism Policy Framework, implementing recommendations to address Islamist groups and gangs in prison, and Separation Centres.</p><p><strong>Responsibilities, Activities and Duties </strong></p><p>The post holder will be required to carry out the following responsibilities, activities and duties:</p><ul><li> Provide support and assistance to the Head of Operational Policy.</li><li> Provide expert policy advice and guidance to staff and managers.</li><li> Act as point of contact for day-to-day written or verbal advice and consultation to key stakeholders and senior officials.</li><li> Draft Ministerial submissions and briefing for senior officials.</li><li> Carry out core tasks and engage with internal HMG and external stakeholders to help ensure the approach for CT operational policy is developed in alignment with our strategic approach to CT in prisons and probation more broadly.</li><li> Become an active and engaged member of the team to help it flourish, support the team with administrative tasks and engage in JEXU’s broader corporate activities.</li></ul><p>The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The post holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the post holder.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Seeing the Big Picture</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £39,803, HM Prison &amp; Probation Service contributes £11,530 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5358</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13783?entityId=13783" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13783?entityId=13783</a>

JEXU Operational Policy Advisor (Ref: 13783)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Overview of the job</strong></p><p>Heads of Operational Functions are deployed to a variety of roles so as to provide leadership of staff and operations.</p><p><strong>Summary</strong></p><p>To provide management and leadership within the National Probation Service(NPS) with responsibility for resources and the operational and strategic direction and management of the Service within a Local Delivery Unit (LDU) or any other operational unit and/or functional area of activity.</p><p>To represent the Deputy Director with external agencies/Stakeholders and staff as appropriate.</p><p>In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.</p><p>The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.</p><p>May be required to participate in out of hours senior management on call rota.</p><p><strong>Responsibilities, Activities &amp; Duties</strong></p><p>Heads of Operational Function may be required to undertake any combination, or all, of the duties and responsibilities set out below.</p><p>• Lead, innovate and develop local strategies in line with the national strategic framework</p><p>• Effectively lead cluster operational delivery and contribute corporately to national operational delivery and priorities</p><p>• Lead the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks</p><p>• Represent the NPS at national partnerships and development meetings in line with delegated functional lead and decision making responsibilities.</p><p>• Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation</p><p>• Manage competing demands within (geographical) area of responsibility</p><p>• Responsible for the various functions across the division; including line management of middle managers.</p><p>• Manage resources effectively.</p><p>• Oversee the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings</p><p>• To make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison</p><p>• Oversight of the management of complaints within the Operational Function and direct involvement in complaint resolution where necessary</p><p>• Undertake all Human Resources (HR) related policies and practices including overseeing local recruitment, Attendance Management, Disciplinary Investigations, Performance Management and Staff Appraisals, chair grievance and other hearings.</p><p>• Work effectively with your respective Divisional Senior Leadership Team and take lead responsibility nationally for specific projects/portfolios</p><p>• Deputise for the Deputy Director as required in the LDU / operational unit functional area of activity</p><p>• Work with MOJ/NOMS Communications on a range of products</p><p>• Implement NOMS equality strategy</p><p>• Responsible for ensuring the defined work areas and associated activities comply with Health and Safety legislation. Ensure all risk assessments are undertaken and staff are made aware of their personal responsibility towards Health and Safety compliance</p><p>• Carry out agency responsibilities for victims.</p><p>• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies</p><p>• Discharge estates responsibilities for Head of Operational Function</p><p>• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.</p><p>• Work within the aims and values of NPS and NOMS</p><p>The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.</p><p><strong>Behaviours</strong></p><p>• Leadership</p><p>• Communicating and Influencing</p><p>• Making Effective Decisions</p><p>• Managing a Quality Service</p><p>• Delivering at Pace</p><p>• Changing and Improving</p><p>• Working Together</p><p><strong>Essential Experience</strong></p><p>• Significant experience at middle manager level, holding relevant responsibilities in at least two different settings.</p><p>• Substantial experience of line management of staff, including supervision, appraisal and motivating.</p><p>• Lead monitoring performance in area of responsibility against pre- determined targets and if necessary effect significant improvements.</p><p>• Responsibility for budgetary control to support local operational requirements.</p><p>• Strategic operational planning through effective deployment of available resources and staff to meet operational demands.</p><p>• Manage people and projects (applying project management techniques) to implement significant change/practice improvements.</p><p>• Working with key local agencies and stakeholders to develop strong partner relationships.</p><p>• Preparing high level written reports</p><p>• Experience of delivering presentations to multi-agency audiences and large groups</p><p>• Experience of working under pressure and to tight deadlines.</p><p>• Experience of managing people through organisational change</p><p>• Experience of successfully managing relationships including where there is conflict.</p><p>• Experience of contributing to the development of strategic business plans to achieve improved service delivery</p><p>• Experience of making complex risk management and public protection decisions</p><p>An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh</p><p><strong>Technical requirements</strong></p><p>• Essential where the post holder has line management of operational units responsible for the supervision and/or risk management of offenders:</p><p>• Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.</p><p>• The following qualifications gained in England and Wales were previously recognised as providing such eligibility:</p><p>• Diploma in Probation Studies,</p><p>• Diploma in Social Work (with Probation Option)</p><p>• CQSW (with Probation Option.)</p><p>• Knowledge of Health and Safety and Equalities legislation.</p><p>• Knowledge of the wider Criminal Justice System.</p><p>• Current knowledge of effective practice in managing risk and reducing reoffending</p><p><strong>Technical Skills</strong></p><p>Probation Qualification Framework - Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice</p><p>Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility: .Diploma in Probation Studies,<br>. Diploma in Social Work (with Probation Option)<br>. CQSW (with Probation Option)<br>. Diploma in Probation Studies<br>. Diploma in Social Work (with Probation Option) . CQSW (with Probation Option)</p><p><br>Knowledge of the wider Criminal Justice System Knowledge of Health and Safety and Equalities legislation Current knowledge of effective practice in managing risk and reducing reoffending</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Communicating and Influencing</li><li>Making Effective Decisions</li><li>Managing a Quality Service</li><li>Delivering at Pace</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please see Job Description</li></ul><h4>Benefits</h4><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5358</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13902?entityId=13902" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13902?entityId=13902</a>

Head of Operational Function (Ref: 13902)

Home Office

Commercial Assistant Apprenticeship

<h4>Job summary</h4><p>Help shape the future of energy through impactful digital solutions. Ofgem is looking for a Software Developer to support the delivery of green energy and social schemes, using modern technologies to build services that make a real difference to people's lives. <br><br>We’re offering a permanent role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are built and delivered, ensuring the systems behind our schemes are efficient, secure and user-focused. <br><br>You’ll develop and support innovative applications that contribute to green initiatives, as well as taking part in the technical development of projects and implementing new technologies. There’s plenty of scope for application development, process improvement and shaping the way we work within an agile delivery environment. <br><br>This development role will also give you the chance to support junior colleagues, using your expertise to guide and mentor them, and step up and take on management activities for various projects. Collaboration will be at the heart of your approach as you work with other developers, stakeholders and digital experts to create scalable, sustainable solutions that meet Government Digital Service standards. <br><br>We’re looking for someone with strong experience in Microsoft-based development, including C#, Entity Framework Core and SQL Server, along with a solid understanding of Azure. You’ll be familiar with applying design patterns, writing and executing unit tests, and working within microservices architectures. Experience with containerization tools such as Docker and Kubernetes, and the ability to communicate effectively across technical and non-technical audiences, will be key to success in this role. <br><br>At Ofgem, you’ll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working, offer an exceptional benefits package and provide the flexibility and development opportunities that will see you advance your career. <br><br>We have a critical purpose to deliver smart, efficient digital services that power the UK’s clean energy future. You will help ensure that essential schemes are built on strong technical foundations, enabling fairer, greener outcomes for consumers and communities across the country.</p><p><strong>SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK</strong></p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li> Development, maintenance, and support of key Ofgem scheme applications.</li><li> Technical documentation of key Ofgem business applications.</li><li> Technical ownership of application requirements.</li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li> Ensuring that business applications developed internally and externally are technically and functionally suitable for Ofgem.</li></ul><p><strong>Key Stakeholder Relationships </strong></p><ul><li> To work as part of a team with Developers, Business Analysts, Project Managers, QA Testers, and the IT Infrastructure team to develop and deliver key Ofgem business applications.</li><li> To work with the IT Infrastructure team to resolve issues with Ofgem business applications.</li><li> To work with the IT Service Desk to resolve internal and external customer issues with Ofgem business applications.</li><li> To work with outsourced development partners to transfer technical knowledge of externally developed applications in-house.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li><strong>(Lead)</strong> Essential skills and proven expertise in the following technologies: Microsoft .NET (C#), .NetCore, ASP.Net MVC, API development, Object-Oriented Design, SOLID development techniques and design patterns</li><li>Knowledge and experience of: Entity Framework, Relational database design, SQL Server Development, SQL Stored procedures, Writing unit and integration tests, Unit Test Frameworks and <br>Tools (Nunit, Moq, etc)</li><li>A good working knowledge of some of the following technologies: Version Control tools and workflows (GIT), CI/CD pipelines within Azure Devops, Build and deployment automation, Cloud Technologies (Azure), Microservices.</li><li>Demonstrable expertise of collaborative working with: Business Analysts, Automation Engineers, Delivery Managers, Product Managers, Senior Managers, and Business Customers. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li> Strong work planning, time management, and change management skills across multiple functional groups and departments, and strong skills involving prioritizing and reprioritizing development tasks.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your anonymised CV. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. </p><p>Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by </em><em>[</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjAmdmVyaWZ5PTdjMTgzODIzNGU0M2Y1YmU2NjhiNDNlMTgyYzZmZmU5JnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Role Profile_445230 Software Developer Opens in new window</a> (pdf, 163kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjEmdmVyaWZ5PWNhYjRkODUyNjE5OWM2OTAxYTIzZGQ2ZDk5ZjhjNjIzJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Candidate Pack_445230 Software Developer Opens in new window</a> (pdf, 1308kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjImdmVyaWZ5PTA3ZGFhYmIzM2NiNzEzMjI4YjI5NGUwMThlNjhiNTQxJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

OFGEM

Software Developer

<h4>Job summary</h4><p><strong>What you’ll do…</strong></p><p>Working three days a week on a Friday, Saturday and Sunday pattern you will be working within the Recreation Team to welcome visitors to Westonbirt, The National Arboretum. Contributing to proving visitors with a service that exceeds their expectation and promote a work environment that is positive, productive and practices support and respect between individuals and teams.</p><p>Please see the job description below for more information and details about what we need from you.</p><p><strong>Where you’ll work…</strong></p><p>As a collection of rare and beautiful trees, Westonbirt has few rivals anywhere in the temperate world. Planted in the mid-nineteenth century by wealthy landowner Robert Holford, Westonbirt is a product of the great age of Victorian plant collecting. Just as remarkable is the arboretum’s ‘Picturesque’ landscape, which continues to provide much of Westonbirt’s unique atmosphere to this day. </p><p>Today, Robert’s legacy is open for all to enjoy – a beautiful, relaxing and unique day out amongst some of the tallest, oldest and rarest trees and shrubs in the country. The collection contains over 16,000 numbered specimens representing more than 3000 different kinds of trees and shrubs, all set within 600 acres of beautifully landscaped grounds.</p><h4>Job description</h4><ul><li>Work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum</li><li>Contribute to providing visitors with a service that exceeds their expectations</li><li>Promote a work environment that is positive, productive and practices support and respect between individuals and teams</li><li>Operate the admissions area scanning tickets checking membership and handling cash, credit and debit card sales</li><li>Help to give information and deal with enquiries from customers in a positive and friendly manner</li><li>Ensure the public areas are kept clean and presentable</li><li>Assist the events and learning teams in setting up and delivering events and activities</li><li>Work with and support volunteers</li><li>Welcoming all visitors including school groups, vulnerable adults and children</li><li>Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments</li><li>Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer</li><li>Working outdoors in all weather completing manual tasks including maintenance and manual handling</li><li>Provide overtime: If overtime is needed then staff will be invited to volunteer. If there are not enough volunteers, you may be required to work overtime with at least 48 hours' notice</li></ul><p>And any other tasks, reasonably requested by your line manager</p><h4>Person specification</h4><p>Essential professional and technical experience</p><ul><li>experience of delivering excellent customer service</li><li>proven ability to work as part of a team</li><li>competent IT user with experience of Microsoft Office packages, the internet and email</li><li>a full UK current driving licence</li><li>willingness and ability to work outdoors in all weathers and to carry out manual maintenance tasks</li><li>experience of undertaking cash handling duties</li></ul><p>Desirable professional and technical experience</p><ul><li>experience of operating electronic admissions or retail till systems</li><li>a working knowledge of risk assessments and safe working in an outdoor setting</li><li>experience of working at a visitor attraction in the heritage and or environment sector</li><li>experience of assisting with the delivery of events and activities</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Managing a Quality Service</li><li>Working Together</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>Benefits…</strong></p><p>Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit <a href="https://www.civilservicepensionscheme.org.uk/" target="_blank">Pension Scheme.</a></p><ul><li>25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.</li><li>STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.</li><li>free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.</li><li>a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.</li></ul><p>Read more about the benefits on the <a href="https://www.forestryengland.uk/forestry-england-benefits" target="_blank">Forestry England website.</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours.<p><strong>How to apply…</strong></p><p>You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. </p><p>The <a href="https://www.gov.uk/government/publications/success-profiles." target="_blank">Behaviours</a> being assessed at interview are – </p><ul><li>Managing a Quality Service</li><li>Working Together</li><li>Communicating and Influencing</li></ul><p>Successful candidates will undergo a criminal record check and the government <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard </a>check.</p><p>If you require any reasonable adjustments, please email <a href="mailto:fcrecruitmentteam@forestryengland.uk" target="_blank">fcrecruitmentteam@forestryengland.uk</a>.</p><p>If you're planning to use AI to support your application, please ensure you've read our guidelines <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">here first.</a><a href="https://jobs.forestryengland.uk/members/modules/jobV2/jedit2.php" target="_blank"></a></p><p>Read more about our <a href="https://www.forestryengland.uk/article/careers-faqs#text-191896" target="_blank">application process and working with us</a> on the <a href="https://www.forestryengland.uk/article/careers-faqs" target="_blank">Forestry England website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : FC Recruitment Team</li><li>Email : <a href="mailto:fcrecruitmentteam@forestryengland.uk" target="_blank">fcrecruitmentteam@forestryengland.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:fcrecruitmentteam@forestryengland.uk" target="_blank">fcrecruitmentteam@forestryengland.uk</a></li></ul><h4>Further information</h4>Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: <a href="mailto:englandhr.services@forestryengland.uk" target="_blank">englandhr.services@forestryengland.uk</a>. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NzcmdmVyaWZ5PTlkODM4Yjk4MDAxNWQyNWJlNjM3NzVlNGQ1OGQzNGI2JnJlcXNpZz0xNzY4NjM3MTE2LTMwYTY5ZGVjODRiODU4MjMzYzYzYmViZmU2YTNiNzdjM2QwMjE3Yjk=" target="_blank">Forestry England Job Description - Recreation Assstant Westonbirt (PB6B Opens in new window</a> (pdf, 93kB)

Recreation Assistant

<h4>Job summary</h4><p>Would you like the opportunity to take on an important role within Scotland’s sole prosecution service, providing support to our lawyers in making recommendations on criminal proceedings in cases? We are looking for people who are motivated by justice with an understanding of law in Scotland to join us in the role of Case Preparer.</p><p>You should be passionate about serving the public interest and supporting victims and witnesses of crime. Organisation and confidence in decisions making will be key; working autonomously and making recommendations based on assessment of all the available evidence; and commitment to meeting the diverse needs of victims and witnesses.</p><p>Case Preparers are typically office based, giving you the opportunity to shadow and learn from other members of the team, whilst developing your knowledge of the role and its responsibilities.</p><p>Whether you are currently undertaking legal studies or share an interest in how crime is prosecuted in Scotland, this is an exciting opportunity to be at the centre of criminal prosecution.</p><h4>Job description</h4><p>SCOPE OF THE ROLE</p><ul><li>To prepare effective and presentable case packages to prosecutors in relation to serious and complex crimes within appropriate timescales</li><li>To recommend to prosecutors, based on evidence, whether cases should proceed to prosecution or be discontinued</li><li>Work sensitively and appropriately with Victims and Witnesses and bereaved relatives.</li></ul><p>ROLE SPECIFIC DUTIES</p><ul><li>Direct, instruct and manage casework investigations with Police and other external agencies, advising where additional evidence is required.</li><li>Assess and review available and actionable evidence to include in cases i.e. witness statements</li><li>Recommend, based on evidence, what charges to make in respect of cases that you determine can proceed to prosecution (subject to agreement from prosecutors)</li><li>Achieve efficiency through digital working, preparing cases in agreed styles and formats, using Microsoft 365 products and other internal digital systems</li><li>Ensure high standards and data handling in relation to cases whilst following process and adhering to required timescales</li><li>Work with colleagues across COPFS to support and ensure vulnerable witnesses are handled appropriately in line with COPFS policies and best practice</li><li>Clearly explain decisions to stakeholders including Crown Counsel, Police Scotland and Victims and Witnesses relating to cases awaiting outcomes (i.e. proceeding to prosecution or discontinued)</li><li>Provide appropriate support to prosecutors</li></ul><p><strong>Please note these are not exhaustive lists and other duties may be required as appropriate to the role.</strong></p><h4>Person specification</h4><h4><a href></a>Person Specification</h4><p>We are looking for applicants with a demonstratable interest in criminal prosecution in Scotland. You should possess a strong knowledge and understanding of the key concepts of work COPFS carry out. We want to hear your motivation to deliver public service and justice, including supporting victims and witnesses of crime, as well as a desire to make a difference and impact in the local community.</p><p>A strong focus on continuous learning and the ability to apply knowledge in criminal law gained from studies or experience would be beneficial. You will encounter witness and victims who have experienced traumatic situations and as such should be able to exhibit resilience in these scenarios, as well as empathy and compassion.</p><h4><a href></a><a href></a>Essential Criteria</h4><p>Please note the competencies referred to in this pack form part of the key essential criteria for the role. Within your assessment you will also be required to demonstrate:</p><ul><li>Reliable legal judgement and an appreciation of legal risk</li><li>Sound analysis, ability to use evidence and research to produce timely and fit-for-purpose recommendations</li><li>Ability to build strong interpersonal relationships both internally and externally, showcasing analytical and problem-solving skills</li><li>Ability to take ownership and effective management of your workload, including autonomous decision-making and discipline in meeting deadlines</li><li>Fluent oral and written communication skills, focusing on clarity and explanation of decision making or recommendations</li><li>Sound knowledge of Microsoft 365 products such as MS Word, MS Outlook &amp; MS Excel</li></ul><h4><a href></a>Desirable Criteria</h4><ul><li>Knowledge and understanding of the work of COPFS and the criminal law system in Scotland</li><li>Background of investigative experience</li></ul><h4>Benefits</h4>Alongside your salary of £38,443, Crown Office and Procurator Fiscal Service contributes £11,136 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We offer an excellent range of benefits which include:</p><ul><li>25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).</li><li>Generous Civil Service Pension employer contribution, on average over 28.97% of your pay</li><li>Flexible working hours and family friendly approach to work.</li><li>Cycle to Work Scheme and Season Ticket Loans.</li><li>Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.</li></ul><a href="https://recruitment.copfs.gov.uk/ce0697li_webrecruitment/wrd/run/ETREC148GF.open?REQUEST=RET&amp;PROFILE=VACANCY_ID.TVACANCY=5137258lsv&amp;VACANCY_ID=5137258lsv&amp;ACTION_ID=WEB_REC&amp;USESSION=14B23EC71DF556201B5C9F52532D374C&amp;WVID=1659542HTd&amp;LANG=USA" target="_blank">Apply online</a><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>If you are interested in applying please find further information on the application and selection process in the application pack.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment</li><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NzgmdmVyaWZ5PWJjYTFiYTU4N2RkOTQ3Y2E4NTYxMWMxNWEyZjYzZmI1JnJlcXNpZz0xNzY4NjM2OTkxLTY2ZDFiODNlMmZiOTUyMTRkYTdmZTE5MTg0NjIxOTY0OTgxMzhlMmY=" target="_blank">Band D Case Preparer Application Pack Opens in new window</a> (docx, 88kB)

Crown Office and Procurator Fiscal Service

Case Preparer

<h4>Job summary</h4><p>As an Assistant Operational Security Advisor this role is central to safeguarding COPFS people, assets, and reputation. Acting as deputy to the Operational Security Advisor, you’ll lead on implementing robust security measures, managing sensitive investigations, and responding confidently to staff concerns—from routine queries to critical incidents. You’ll work closely with Police Scotland and other partners to assess risks, counter insider threats, and ensure secure environments across offices and courts. Alongside operational duties, you’ll shape security culture by delivering training, developing e-learning, and driving best practice. With responsibility for vetting processes, audits, and reporting to senior leadership, you’ll play a key part in maintaining trust and resilience within COPFS.</p><p>If you enjoy a reactive role where every day offers something different and are able to be proactive and solution focused then this role may suit you.</p><p>If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.</p><h4>Job description</h4><p>As an Assistant Operational Security Advisor (AOSA) with COPFS you will have the responsibility for the personal security of members of staff, provide security solutions for our estate and assets within, while ensuring the organisations reputation is maintained.</p><p>You will report directly to the Operational Security Advisor and be expected to assess and escalate risks where necessary.</p><p>This role is key within COPFS to allow the effective delivery of justice and safety of our staff.</p><p><strong>General responsibilities and duties</strong></p><ul><li>Deliver robust security measures that inspire confidence among staff and the public.</li><li>Work with stakeholders to maintain the safety of COPFS staff and premises.</li><li>Act as the first point of contact for security concerns, providing clear decisions and reassurance.</li><li>Prepare statistics, analyses and reports for the Leadership Board, Operational Security Group (OSG) and other forums as appropriate.</li><li>Keep abreast of security best practice and regulatory changes and update processes accordingly.</li><li>Support the audit of productions, ensuring compliance and integrity.</li><li>Work alongside the Prosecution College to create and update e‑learning modules on security.</li><li>Provide security training/awareness to members of staff.</li></ul><p><strong>Role specific responsibilities and duties</strong></p><ul><li>Represent COPFS and deputise for the Operational Security Advisor (OSA) in security matters with partner agencies and members of the public.</li><li>Deputise for the OSA during periods of absence, providing resilience and supporting the Head of Information Governance and Security Assurance Unit(IGSAU),Data Protection Officer (DPO) and other team members when required.</li><li>Investigate internal security matters; monitoring high‑profile cases to ensure organisational integrity is maintained.</li><li>Ensure the timeous processing of applications as part of the National Security Vetting Service; working with COPFS HR to ensure timely clearance for staff.</li><li>Apply sound administration to baseline security checks of offices and assets, and constant monitoring from a central database.</li><li>Undertake proactive and post incident risk assessments to ensure staff are safe and secure wherever their workplace.</li><li>Collaborate with Police Scotland to complete risk assessments on staff members’ homes where their position may attract attention from threat actors providing robust security solutions.</li><li>Support the OSA in collaboration with Law Enforcement Partners to counter insider threats and attempts to infiltrate COPFS premises/systems or compromise staff.</li><li>At the direction of the OSA, conduct internal investigations where there is suspicion of criminality.</li></ul><p><strong>Please note these are not exhaustive lists and other duties may be required as appropriate to the role</strong></p><p><br><br></p><h4>Person specification</h4><p>The successful candidate will demonstrate the ability to be approachable, supportive, and accessible to colleagues, offering expert advice and guidance to help formulate practical solutions that mitigate risk. They will also be able to work independently, effectively managing their workload and prioritising competing demands to meet deadlines.</p><p>Please note applicants must be able to demonstrate the below essential criteria:</p><ul><li>Ability to deliver concise written reports and presentations</li><li>Ability to communicate effectively, building relationships confidence and trust with those you work with</li><li>Be skilled in recognising risks, their causes and provide solutions.</li><li>Be the holder of a full UK Driving License .</li></ul><h4>Benefits</h4>Alongside your salary of £38,443, Crown Office and Procurator Fiscal Service contributes £11,136 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We offer an excellent range of benefits which include:</p><ul><li>25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).</li><li>Generous Civil Service Pension employer contribution, on average over 28.97% of your pay</li><li>Flexible working hours and family friendly approach to work.</li><li>Cycle to Work Scheme and Season Ticket Loans.</li><li>Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment</li><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NzkmdmVyaWZ5PWQ4ZTdkOWI3MDBlMmU3YjY4YWU2NGNhMDIxZTYwNDM0JnJlcXNpZz0xNzY4NjM2ODYwLTMwNzJiMTc0NWZmYTIzOWJhZWM2ZjViNzExYjhhYzMwOGQ5YjgzNDg=" target="_blank">Application Pack Assistant Operational Security Advisor Opens in new window</a> (docx, 85kB)

Assistant Operational Security Advisor

Department for Environment, Food and Rural Affairs

Project Support Officer

<h4>Job summary</h4><p>Do you have extensive experience of statistical analysis in a healthcare setting?</p><p>We are looking for a full-time Data and Insights Analyst to join our Research and Intelligence team to work on using data across the HFEA including in statistical reports and our award-winning dashboards, as well managing preparation of large and sensitive datasets for specific research purposes.</p><p>***We are unable to offer sponsorship for this role and the right to work in the UK will need to be confirmed prior to interview***.</p><p>The HFEA reserve the right to close this advert early should we receive sufficient applications, you are therefore, encouraged to apply as soon as you see this advert, rather than waiting for the closing date.</p><p>Interviews will take place during the week commencing 2nd February 2026.</p><h4>Job description</h4><p>The Data and Insights Analyst plays a key role in the Research and Intelligence team and across the organisation in ensuring we fulfil our statutory and corporate responsibilities. They lead on external official statistics publications and work with team members to quality assure data. The Analyst is responsible for extracting information from the register for internal and external publications and preparing datasets for researchers with approvals from the Register Research Panel. The Data and Insights Analyst will also prepare data for use in policy decisions to improve the way we regulate, and in response to public enquiries. Within the HFEA, the Analyst is responsible for providing regular, useful and accurate extracts of register data and providing methodological advice on data projects and publications. You will need to have extensive experience of statistical analysis in a healthcare setting to be considered for this role.</p><h4>Person specification</h4><p><strong>Essential criteria</strong></p><p>Educated to degree level or equivalent and significant experience in a healthcare setting that requires a high level of quantitative analytical skill. Experience of working in a production environment encompassing change control and release management Extensive experience of statistical analysis in a healthcare or public-facing setting, preferably using administrative datasets Excellent skills and experience in manipulating large, complicated and sensitive datasets Experience developing complex queries, procedures and functions in SQL or similar language. Excellent analytical skills and an ability to draw intelligence from data and information Proven track record of working independently, with little supervision Ability to work effectively with colleagues with different areas of expertise, tailoring how information is communicated Ability to liaise with external audiences, including professionals and service users Excellent knowledge of SQL or similar language</p><p><br><strong>Desirable criteria</strong></p><p><strong>Experience in publishing official statistics publications Experience of Power BI, including creating and managing dashboards Experience of SSMS Experience with relational databases (eg. MS SQL Server / MySQL)</strong></p><p>Masters or PhD in a subject with a significant quantitative component</p><p>Knowledge of current best practice relating to information governance</p><h4>Benefits</h4>Alongside your salary of £41,250, Human Fertilisation &amp; Embryology Authority contributes £11,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Competency based interview<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Mike Fursman</li><li>Email : <a href="mailto:mike.fursman@hfea.gov.uk" target="_blank">mike.fursman@hfea.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:HR@hfea.gov.uk" target="_blank">HR@hfea.gov.uk</a></li></ul><h4>Further information</h4><a href="http://www.hfea.gov.uk" target="_blank">www.hfea.gov.uk</a>

Human Fertilisation & Embryology Authority

Data & Insights Analyst

<h4>Job summary</h4><p>Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.</p><p><strong>Our Values</strong></p><p>Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: </p><ul><li><p><strong>Honesty</strong>: We act with integrity and transparency, sharing information openly and addressing challenges with courage.</p></li><li><p><strong>Empowerment</strong>: We enable people to take initiative, make impactful decisions, and continuously learn and grow.</p></li><li><p><strong>Accountability</strong>: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.</p></li><li><p><strong>Respect</strong>: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.</p></li><li><p><strong>Trust</strong>: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.</p></li></ul><p>These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.</p><h4>Job description</h4><p>SLC have an exciting opportunity for a permanent Programme Manager to join our Change and Data Directorate. In this pivotal role, you will shape the future of SLC by leading a suite of interdependent projects that deliver real transformation across the organisation. You’ll be at the heart of driving change, overseeing end‑to‑end delivery of complex business transformation, and ensuring we’re fully equipped and ready for the innovations ahead.</p><p>Your expertise in governance, quality assurance, risk management, and stakeholder engagement will be essential as you create the conditions for successful delivery.</p><p>This is a chance to make an impact—helping guide SLC through meaningful, high‑profile change that benefits our colleagues and the customers we serve.</p><h4>Person specification</h4><p>Proven track record in managing large-scale projects and programmes, with expertise in both traditional and Agile methodologies.</p><p>Excellent technical acumen, which may include leading the team to deliver the design, build, test and transition into production for bespoke and off-the-shelf software, hardware, infrastructure solutions, data migration, integration and other technology solutions or business processes.</p><p>Relevant procurement and implementation experience where appropriate which may include the implementation, configuration, customisation, integration and transition into production of business packaged software, security or other specialist technical software.</p><p>Excellent communication and leadership skills, with the ability to collaborate effectively across all organisational levels, and build and lead high-performing, multi-disciplinary teams in complex matrix environment.</p><p>Proficiency in project management tools and techniques, including MS Office Suite and financial lifecycle management.</p><h4>Benefits</h4>Alongside your salary of £73,824, Student Loans Company contributes £21,386 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:</strong></p><ul><li><p>28 days annual leave plus 8 public holidays</p></li><li><p>Option to buy/sell annual leave</p></li><li><p>Flexi-time and enhanced flexible working options available</p></li><li><p>Option to join the Civil Service pension scheme</p></li><li><p>Life insurance cover for 4 x annual salary</p></li><li><p>Enhanced company sick pay and family leave including maternity, paternity and adoption</p></li><li><p>Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme</p></li><li><p>To find out what’s it’s like to work at Student Loans Company click here <a href="https://www.civil-service-careers.gov.uk/student-loans-company-hub/" target="_blank">SLC Careers</a></p></li><li>SLC offer a blended working model which will typically be 2 days in the office and 3 days from home. </li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Please apply via the link below.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Talent Acquisition</li><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a> in the first instance.<br><br>

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