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<h4>Job summary</h4><p><strong>The Vacancy</strong></p><p>We are recruiting for the role of <strong>Complaints and Correspondence Caseworker </strong>in our Complaints and Correspondence team covering work across the organisation. This role is a <strong>12 month fixed - term contract</strong>. </p><p>Whilst this role is part of a team that works flexibly and remotely your location doesn’t always have to be a critical consideration. However, there may be travel to our offices in Central London and Coventry for training and development meetings occasionally. </p><h4>Job description</h4><br><p><strong>Let us tell you a bit more about the role… </strong></p><p>Cafcass provides an independent voice for children in the family courts. Children, and the people who matter most to them, are at the centre of our work. By joining our Complaints and Correspondence team as a Caseworker you will undertake a variety of work from supporting families through their complaint or correspondence journey to promoting improved engagement across a mixed portfolio of stakeholders: Ombudsman, MPs or our colleagues in other government functions to name a few. </p><p>Some of your tasks will include taking ownership and responsibility for your own case load whilst interacting with families or their representatives. You’ll also work with a range of colleagues across Cafcass, identifying appropriate subject matter and looking up information to reflect Cafcass’ key messages and policy positions </p><p>If you consider yourself a problem solver, if you’re curious and want to get to the bottom of things, this role will provide engagement and reward. </p><h4>Person specification</h4><p><strong>… and what we’re looking for. </strong></p><p>Drawing on your expertise in a customer focused environment you will: </p><ul><li><p>Be able to manage your caseload and take ownership of the end-to-end journey for each complaint or piece of correspondence, with support from your colleagues. </p></li></ul><ul><li><p>Adapt your approach to suit the family member, colleague or stakeholder you are working with, in a professional and compassionate manner. </p></li></ul><ul><li><p>Sensitively and compassionately communicate via email and phone to obtain relevant information to support the resolution of complaints and other correspondence. </p></li></ul><h4>Benefits</h4><ul><li>Learning and development tailored to your role</li><li>A culture encouraging inclusion and diversity</li><li>Excellent pension -19.4% employer contribution to Local Government Pension scheme, potentially building on your current pension.</li><li>Generous holidays- 28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment. You can also buy more holiday or sell any you do not need.</li><li>Flexible working -Most colleagues work in a hybrid way, having the benefits of working both from the office and home, we also accommodate flexible working requests (e.g. 9-day fortnights).</li><li>Exclusive discounts -Generous discounts with wide range of companies covering leisure, technology, travel, personal finance, fashion and supermarkets.</li></ul><br><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Next steps / timelines </strong></p><p>If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses/update your CV, just make sure you come back before the closing date to submit.</p><p>Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.</p><p>Closing date:</p><p> 11th January 2026</p><p>Initial interview:</p><p> 16th January 2026</p><p>Final/Assessment Interview:</p><p> 23rd and 26th January 2026 (Written task to complete)</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Sophie Cappleman</li><li>Email : <a href="mailto:Sophie.Cappleman@cafcass.gov.uk" target="_blank">Sophie.Cappleman@cafcass.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Narinder.kaur2@cafcass.gov.uk" target="_blank">Narinder.kaur2@cafcass.gov.uk</a></li></ul><h4>Further information</h4><a href="https://www.cafcass.gov.uk/working-for-us" target="_blank">https://www.cafcass.gov.uk/working-for-us</a>

Complaints and Correspondence Caseworker

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<p><strong>DLO Works Scheduler</strong></p> <p><strong>Scale 6: Starting salary £37,509 per incl LW</strong></p> <p><strong>About Us:</strong></p> <p>Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp;</p> <p>It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth.</p> <p>With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.</p> <p>Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp;</p> <p><strong>About the Team:</strong></p> <p>Community Works is Lambeth’s in-house Direct Labour Organisation (DLO), delivering communal repairs, FRA remedial works, HIA minor works, estate-based maintenance, and other operational services across the borough.</p> <p>Our FRA programme generates a high volume of safety critical work that must be completed within statutory timeframes. The team works closely with Compliance, Surveyors, Housing Officers, Supervisors, Area Managers, and residents to ensure that all fire safety actions are progressed efficiently and safely.<br> The scheduling function is central to managing workload flow, ensuring accurate coordination, and supporting a compliant and effective FRA service.</p> <p><strong>About the Role:</strong></p> <p>An internal opportunity has arisen for a motivated and organised individual to join Community Works as a DLO Scheduler, with a specific focus on supporting the Fire Risk Assessment (FRA) remedial programme. This role is essential to ensuring that FRA actions are scheduled, prioritised, and delivered efficiently by our in-house operatives and external contractors. The successful candidate will play a key role in ensuring Lambeth meets its fire safety obligations and maintains high standards of service delivery for residents.</p> <p>The DLO Scheduler will be responsible for coordinating and scheduling a significant volume of FRA-related work orders, ensuring tasks are allocated effectively to in-house operatives and external FRA contractors. The role requires strong organisational skills, attention to detail, and the ability to work within fast-paced operational environments.</p> <p>Key responsibilities include:</p> <ul><li>Scheduling FRA remedial works and ensuring efficient appointment booking</li> <li>Coordinating diary availability for operatives, contractors, and residents</li> <li>Ensuring materials and access requirements are identified in advance</li> <li>Monitoring progress of FRA work orders and updating Northgate accurately</li> <li>Liaising with Supervisors, Surveyors, Compliance, and Housing Officers to prioritise works</li> <li>Tracking overdue actions and escalating risks appropriately</li> <li>Supporting audit and compliance reporting, including data for governance boards</li> </ul> <p>This is a vital role that underpins Lambeth’s statutory fire safety responsibilities and supports operational delivery across Community Works.</p> <p><strong>To be considered for interview, your CV and supporting statement will clearly evidence:</strong></p> <ul><li>Experience working in scheduling, repairs, housing operations, or a similar customer-focused operational environment</li> <li>Strong organisational and coordination skills, with the ability to manage high volumes of work orders</li> <li>Knowledge of communal repairs, maintenance processes, or FRA remedial workflows</li> <li>Ability to interpret repair requests and allocate work efficiently to the right teams</li> <li>Experience using housing systems (e.g., Northgate) or similar case management databases</li> <li>Ability to communicate clearly and professionally with residents, operatives, supervisors, and contractors</li> <li>A customer-focused approach with the ability to resolve issues and rearrange appointments effectively</li> <li>Strong attention to detail and the ability to maintain accurate records for audit and compliance purposes</li> <li>Ability to work collaboratively within a fast-paced operational team</li> </ul> <p>Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a></p> <p>You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp;</p> <p><strong>Contact Information:</strong></p> <p>For an informal discussion about the role, please contact Merline St Rose @ <a href="mailto:Mstrose@lambeth.gov.uk" target="_blank">Mstrose@lambeth.gov.uk</a>&nbsp;</p> <p><strong>How to Apply:</strong></p> <p>To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:</p> <p>Job Description and Person Specification</p> <p><strong>We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.</strong></p> <p><strong>Recruitment Timelines:</strong></p> <p><strong>Closing date: @11:59pm on Monday 12th January 2026.</strong></p> <p><strong>Benefits: </strong>Please cleck here to view:&nbsp;Lambeth Staff Benefits&nbsp;</p> <p>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please&nbsp;click&nbsp;here.</p> <p>We actively support applications from Lambeth Care Leavers.</p>

Lambeth Council

DLO Scheduler

<h4>Why Southwark?</h4><p>Southwark is one of London’s most dynamic and diverse boroughs - a place of energy, creativity, and ambition. We’re proud of our commitment to fairness, equality and opportunity, and we’re working every day to make Southwark a place where everyone can thrive.</p><p>Southwark is a dynamic, diverse and ambitious borough, and our Licensing Service plays a vital role in supporting safe communities, vibrant businesses and a thriving night-time economy. We are looking for an organised, customer-focused Unit Support Officer to join our Licensing team and help deliver a high-quality, responsive service to residents, businesses and partners.</p><h4>What You'll Be Doing</h4><p>This is an important role, supporting the management, development and improvement of our <strong>Tree Service</strong> which is highly valued and at the heart of the Council’s work combating <strong>climate change and the biodiversity crisis. </strong></p><p>With over 100,000 recorded trees, an excellent team and an extensive investment programme there has never been a better time to seize the opportunity to work in this high-performance service. With its vibrant, energetic feel, Southwark is a very attractive place to work if you relish the opportunities and challenges of managing award-winning green space services in a fast-paced, dynamic, inner city setting.</p><p><strong>About the role:</strong></p><p>As the Tree Administration Officer, you’ll be responsible for delivering business support activities for the service, ensuring the highest standards customer service, assisting a fantastic team of tree managers and officers.</p><p></p><p><strong>Your Key Responsibilities:</strong></p><ul><li>Act as the first point of contact for all enquiries relating to Trees and Parks, including correspondence from residents, Members, MPs and external stakeholders, ensuring responses are delivered within corporate timescales.</li><li>Monitor and report on correspondence performance, providing insight to the division and supporting continuous improvement.</li><li>Support the delivery of the Tree Service through effective contract administration, issuing works and monitoring compliance with schedules.</li><li>Lead the rollout and effective use of business systems and procedures, with a strong focus on maximising the benefits of IT.</li><li>Prepare, analyse and present technical and non-technical reports, briefing papers and performance information.</li><li>Support budget management, including processing payments to contractors, raising purchase orders and monitoring expenditure.</li><li>Coordinate meetings and events for senior management, including agendas, papers, minutes and follow-up actions.</li><li>Act as a central information hub, collating, managing and cascading information to support decision-making and performance management.</li></ul><h4>What We're Looking For</h4><p>You will be highly organised, adaptable and motivated by delivering excellent customer service. You will bring:</p><ul><li>An understanding of the importance of trees, parks and the natural environment in an inner-city setting.</li><li>Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.</li><li>Experience setting up and maintaining administrative systems and complex records.</li><li>Confidence liaising with a wide range of internal and external stakeholders.</li><li>Strong written and verbal communication skills, with the ability to prepare high-quality reports and correspondence.</li><li>Experience using IT systems and software, including Word and Excel, to manage and present information.</li></ul><h4>Additional Information</h4><p><strong>Benefits and more information:</strong></p><p><strong>Salary Range (Full time equivalent)£35,373 - £41,637pa.</strong></p><p>In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank"><strong>Staff Benefits</strong></a> page.</p><p><strong>Closing date: 25/01/2026</strong></p><p><strong>Interview date: 02/02/2026</strong></p><p><strong> Guaranteed Interview Scheme:</strong></p><p>As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:</p><p>• Members of the Armed Forces and veterans<br>• Are currently in care, or have previously been in care<br>• If you consider yourself to be disabled or if you have a long-term health condition</p><p><strong>*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application. </strong></p><p>Attachments</p><ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2682642&amp;ptId=110579" target="_blank">Please Click Here For the Job Description and Person Specification</a></li></ul>





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3 Administration Jobs in London, UK