64 Customer Service Jobs in England

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Register Office team plays a vital role in supporting residents at some of the most significant events in their lives, from the registration of births and deaths to celebrating marriages, civil partnerships and citizenship ceremonies. We are a dedicated, professional and customer-focused team committed to delivering high-quality services with compassion, accuracy and respect. Working collaboratively across a range of functions, we take pride in providing an excellent experience for our customers and maintaining the integrity of the registration service.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We are seeking two full time (37 hours) and a part time (18.5 hours) enthusiastic, professional and customer-focused individuals to join our busy Register Office team. This is a varied and rewarding role, requiring excellent customer service skills and the ability to work effectively in a fast-paced environment while dealing with members of the public at significant moments in their lives.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We are looking for motivated and customer-focused individuals with excellent communication skills and proven administrative, organisational and time management abilities. You will be capable of working accurately under pressure, maintaining a high level of attention to detail while managing competing priorities.

The successful candidates will demonstrate a positive and professional attitude, be a supportive team players and have a flexible approach to service delivery. You will be confident in working independently and building effective working relationships with colleagues, partners and customers alike. Given the sensitive nature of the work, a strong commitment to confidentiality, professionalism and customer care is essential.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Assessment date: Thursday 20th August 2026

Interview date(s): to be confirmed

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies