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We are currently seeking a skilled and experienced Gas Quality Assurance &amp; Technical Officer to support the delivery of our domestic gas servicing, repair, and heating replacement programmes across the Council’s housing stock. 
This is an exciting opportunity for someone with strong technical knowledge, excellent communication skills and a passion for maintaining the highest safety and quality standards in residential gas works. 
Key Responsibilities: 
 
 - Provide technical oversight and assurance across gas installations and heating systems 
 - Carry out detailed audits and inspections on completed gas works 
 - Draft and review technical specifications to ensure compliance with regulations and Council standards 
 - Liaise effectively and courteously with contractors, tenants, and internal teams 
 
What We're Looking For: 
 
 - Excellent communication skills – As a regular and intrinsic part of the role involves speaking to members of the public, you must be able to converse at ease and provide clear, accurate advice in spoken English. Being polite and courteous is essential. 
 - Education – Minimum GCSEs (or international equivalent) including Maths and English (Grade C/4 or above). 
 - Technical Qualifications – 
 
 - CCN1 – Core Domestic Gas Safety 
 - CENWAT – Central Heating and Hot Water 
 - CKR1 – Cookers 
 - HTR1 – Gas Fires 
 
 - Experience – Minimum of three years’ experience in a similar role within social housing or residential environments, conducting gas inspections or quality assurance checks. 
 - Technical Knowledge – 
 
 - Understanding of boiler and heating system specifications, including ground source heat pumps 
 - Knowledge of Gas Safety (Installation &amp; Use) Regulations and associated British Standards 
 
 - Specification Skills – Ability to draft and review technical specifications relevant to gas installations 
 
Contact Details - 
If you would like to know more about the role, please contact Kevin Wilmot on 07773 113051 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Gas Quality Inspector

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Lead, Inspire, and Make a Lasting Impact – Join Brent’s Specialist Homelessness Service
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
A Leadership Opportunity to Change Lives
We are looking for an experienced and passionate leader to manage a frontline service and a team of officers supporting families and pregnant people facing homelessness. In this fast-paced and dynamic role, you will:
<ul>
<li>Oversee a team delivering high-quality support to families, some of whom have complex needs&nbsp;</li>
<li>Guide officers in assessing cases, identifying tailored housing solutions, and managing service user expectations&nbsp;</li>
<li>Ensure compliance with homelessness legislation, leading on statutory decisions and prevention strategies&nbsp;</li>
<li>Foster a flexible, person-centred approach, recognizing that every household’s needs are unique&nbsp;</li>
<li>Lead, develop, and inspire your team, ensuring they have the skills and confidence to deliver exceptional outcomes&nbsp;</li>
</ul>
The Person
A Passionate, Resilient and Skilled Leader
We are seeking a motivated and ambitious individual with:
<ul>
<li>Comprehensive knowledge of homelessness legislation and case law&nbsp;</li>
<li>Hands-on experience in preventing homelessness and making statutory decisions&nbsp;</li>
<li>A strong understanding of prevention strategies and housing pathways&nbsp;</li>
<li>Proven experience in leading and managing a successful team&nbsp;</li>
<li>Excellent negotiation and problem-solving skills&nbsp;</li>
<li>A people-focused approach, with a commitment to delivering an exceptional service</li>
</ul>
This is an excellent opportunity to step into a leadership role where your work will directly impact lives. If you are ready for a challenging yet highly rewarding career move, we want to hear from you.
Apply today and be part of a team making real change happen.&nbsp;
Our Offer to You:
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) &nbsp;</li>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to our Zipcar scheme &nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to affordable parking nearby</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.&nbsp;</li>
</ul>

Brent Council

This is Brent

Housing Resolutions Team Leader

<h2>About the job</h2>Salary: £33,143 – £36,363 a year pro rata Hours per week: 37 Contract type: Fixed Term/ Secondment for 24 monthsThis is a hands-on, varied role where no two days are quite the same. You’ll be working on the frontline of housing services, supporting vulnerable individuals and families who are often facing difficult and complex circumstances. From assessing housing needs and managing temporary accommodation to liaising with partner agencies and recommending suitable pathways for those experiencing homelessness, your work will be both challenging and deeply rewarding. You’ll be part of a collaborative team working towards clear goals, but you’ll also be trusted to take the initiative and manage your own workload. Whether you're reviewing a suitability assessment or responding to urgent cases, your ability to stay calm under pressure and deliver solutions will be key.Please note this role does not attract sponsorship.&nbsp;If you are a current LBC employee, this position is available to you as a secondment opportunity for up to 24 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.<h2>About you</h2>You bring real experience of working in a busy and demanding environment, where teamwork and clear communication are essential. Ideally, you’ll have worked in a frontline housing or social care setting, with direct experience supporting vulnerable people and families.You’re great at building relationships, whether that’s with external partners, service users, or your colleagues. You know how to listen, negotiate, and problem-solve under pressure. Your written and verbal communication skills are strong—you’re confident explaining information clearly, preparing reports, and handling sensitive situations with empathy and professionalism.You’ll need to be well organised, able to juggle competing demands, and comfortable using IT systems like Word, Excel, and databases. If you’ve worked in housing allocations or temporary accommodation before, that’s a bonus—but just as important is your willingness to learn and contribute to the team.This is a public facing role so you’ll need to show off your fluency in speaking and writing English<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1557057&amp;ptId=11712" target="_blank">download: TA Temp Accom Allocations Lettings Officer JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1557058&amp;ptId=11712" target="_blank">download: Luton Values Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Allocations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2473/Housing_Options_Officer_August_2025_JD__post_no_2227_2231_2237_.doc" target="_blank">Housing_Options_Officer_August_2025_JD__post_no_2227_2231_2237_</a></li>
</ul>

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need.
Your responsibilities will include receiving and assessing housing applications, managing the Council’s Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions.
The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required.
The post is offered on a permanent full time basis (36 hours per week).
Benefits include:
<ul>
<li>27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li>
<li>Local government pension scheme</li>
<li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li>
<li>Free gym membership</li>
<li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li>
<li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li>
<li>Employee Assistance Programme</li>
</ul>
The Council operates a hybrid working system where employees may work up to three days per week from home.
Closing date:&nbsp; Tuesday 9th September
No Agencies – Direct Applications Only

Hertsmere Borough Council

Housing Options Officer

<h2>About us</h2>Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough<h2>About the job</h2>Salary: £7.55 a hour Hours per week: 37 Contract type: ApprenticeshipKickstart your career in housing advice and homelessness prevention! Join our team as a Housing Solutions Advisor (Apprenticeship) and play a key role in delivering high-quality housing options advice, helping to fulfil our statutory duties under the Homelessness Reduction Act 2017 and Housing Act 1996. You’ll work directly with individuals—by phone and in person—to prevent homelessness wherever possible, or support them in finding suitable accommodation in either the private or social housing sectors.In this hands-on apprenticeship, you’ll assist in assessing cases promptly, referring to specialist teams when duties are triggered, and helping to create and maintain personalised housing plans. You’ll gain valuable experience in tenancy law, possession proceedings, harassment and illegal eviction cases, disrepair issues, and tenancy sustainment, ensuring you can offer the best housing solutions and advice.You’ll also support a range of vital administrative tasks, including rent deposit applications, financial assessments, and referrals to hostels, all while working towards your Housing and Property Management Level 3 Apprenticeship and a Chartered Institute of Housing qualification. Applicants must have lived in the UK, Gibraltar, EEA, Switzerland, or EU overseas territories for at least the past three years.Please note this role does not attract sponsorship.<h2>About you</h2>Bring your people skills and problem-solving abilities to a role where you can make a real difference. We’re looking for a confident communicator who can engage with the public in fluent, accurate English—whether face-to-face, over the phone, or in writing. You’ll be able to plan and prioritise your own workload, manage complex cases, and work with clients and families who have multiple needs, using tact and resilience to overcome barriers and achieve positive outcomes.You’ll need excellent written skills, a clear telephone manner, and the ability to quickly understand and explain complex information in an accessible way. Strong organisational skills are essential, as you’ll be recording accurate case notes, producing documentation, and managing case files efficiently.We value calm professionalism when dealing with challenging situations, and you’ll be adept at empowering individuals to take steps towards resolving their housing issues. Good numerical skills will help you carry out affordability assessments and recommend financial support, while your ICT skills will support your use of case management systems and other digital tools.An understanding of equality legislation and the ability to apply policies in service delivery is important, alongside knowledge of relevant housing legislation and procedures. You’ll hold Functional Skills Level 2 or GCSEs (Grade C/4 or above) in English and Maths—or be willing to complete them during your apprenticeship. A flexible, proactive approach, the ability to work both independently and as part of a multi-disciplinary team, and the willingness to travel between sites are all essential.To be eligible, applicants must have resided in the EEA, Switzerland, Gibraltar or the UK for at least the previous 3 years before the start of the apprenticeship.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishIf you’re ready to start your career helping people find safe and secure housing, we’d love to hear from you—apply today and make a difference from day one.<h2>Application process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received.<h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons including access to discounts on top UK retailers and local retailers&nbsp; - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1605970&amp;ptId=11697" target="_blank">download: Housing Solutions Advisor - Apprenticeship Jan 25.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1605981&amp;ptId=11697" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Housing Solutions Advisor Apprenticeship

<ul></ul>





Fixed term until February 2026 Ref: H7328 Join our Tenancy Management Team during an exciting phase of service redesign and play a pivotal role in fostering strong, sustainable communities through meaningful interactions with our tenants.&nbsp; This is your chance to become a part of a dynamic, supportive team where no two days are the same, and flexibility in adapting to change is valued. We are on the lookout for a candidate who excels in communication to engage with our tenants through various methods, ensuring they understand and comply with their tenancy conditions.&nbsp; This role encompasses a broad spectrum of tenancy and neighbourhood management tasks, aimed at meeting and surpassing performance benchmarks and quality standards.&nbsp; As a key representative of the Dacorum Borough Council to its tenants, professionalism, diligence, and a commitment to teamwork are indispensable. The ideal candidate will bring a background in Housing Management, marked by innovation, organisational competency, and enthusiasm.&nbsp; Your ability to communicate clearly and tackle issues proactively, devising constructive resolutions, will set you apart.&nbsp; We value curiosity, excellent negotiation, and investigative skills, alongside a respectful, considerate approach to interactions, balancing empathy with assertiveness.&nbsp; Your capability to establish productive relationships with external agencies and navigate high-pressure situations will empower you to address complex challenges effectively. We are particularly interested in candidates who are adaptable and open to embracing changes that aim to enhance our service delivery.&nbsp; A foundational understanding of Housing Law and experience managing stressful situations, especially within a public-sector housing context, will be considered a significant asset. If you're ready to make a difference and thrive in a role where your actions contribute directly to the well-being of our communities, and you're excited about being part of shaping our services through a period of redesign, we would love to hear from you. &nbsp;Applicants must have a driving licence that is valid in the UK. An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Interviews Date(s):&nbsp; Week of 15 September 2025

Dacorum Borough Council

Tenancy Management Officer

<ul></ul>





Neighbourhood Officer (P01609) (6 month fixed term contract)37 hours per week (hybrid working)Starting salary £38,350pa with potential progression to £41,254pa on achieving designated skills and experienceCan you make a difference?Our community is at our heart. We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people's lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team.We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough.You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods.You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.We are looking for someone who:<ul>
<li>Has experience of working in the housing sector or similar role</li>
<li>Has experience of working in a customer facing role with strong customer care skills.</li>
<li>Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.</li>
<li>Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.</li>
<li>Has experience of Safeguarding, raising concerns through policies and procedures.</li>
<li>Has good IT skills.</li>
<li>Has a full UK driving licence and have access to a vehicle.</li>
</ul>Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.Closing date for application is 31 August 2025.Remote assessments will be held on 4 September 2025.Interviews will be held on 10 September 2025. Keywords: welwyn hatfield borough council, neighbourhoods, neighbourhood officer, community, tenants, stakeholders, tenancy,

Welwyn Hatfield Borough Council

Neighbourhood Officer (P01609)

<ul></ul>





Housing Transactions Officer (RP0143)7.5 hours per week (job share spread over 2 days in the office)Starting salary £28,426 pro rata with potential progression to £34,011 pro rata on achieving designated skills and experience In this key role it will be up to you to provide a proactive, comprehensive and high-quality back-office housing rent transactions service through the management and maintenance of the rent accounts for council tenants of Welwyn Hatfield.You will undertake all aspects of rent accounting for dwelling and garage tenancies in accordance with current audit, accounting and legislative practice and process and manageindividualrent accounts carrying out accurate and timely daily, weekly and monthly system processing.This is a role that has a lot of variety but will be very rewarding enabling you to work closely with internal colleagues always delivering excellent internal customer service.Welwyn Hatfield Borough Council pride themselves on theircommitmentto their people – striving to ensure that every employee feels valued and happy in their work.Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.What the council is really looking for is someone with a true customer focus, anunderstandingof what great customer service involves and acommitmentto delivering outstanding results.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will be working at our office in White Lion Square, Hatfield.We can offer you a unique and attractive working environment in the heart of Hatfield, flexible working arrangements, Local Government benefits including pension scheme and generous annual leave allowance.If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.Closing date for applications is 27 August 2025Assessments will be held on 2 September 2025Interviews will be held on 9 September 2025

Housing Transactions Officer (RP0143)

<ul></ul>





Income Recovery OfficerSalary: £34,107Hours: Full time (35) - Hybrid Location: Hemel Hempstead We're thrilled to announce a new opportunity for an Income Recovery Officer. In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices.Key Responsibilities:<ul>
<li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li>
<li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li>
<li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li>
<li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li>
<li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li>
<li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li>
</ul>Experience and Qualifications Required:<ul>
<li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li>
<li>Educated to GCSE level with a grade C or above in English and Maths.</li>
<li>Proficient in using computer systems, including spreadsheets and various software packages.</li>
<li>Knowledge and understanding of Housing and Welfare benefits.</li>
<li>Previous experience engaging with customers or service users.</li>
</ul>Why Join Us?Competitive Salary: £34,107Generous Leave: 33 days of annual leave including Bank Holidays (pro rata).Bonuses and Benefits: Monthly attendance bonus, life assurance (3x salary), and retail discounts.Career Development: Access to training and development opportunities.Wellbeing Support: Health and wellbeing services.Fitness Facilities: Free access to our on-site gym.About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

10 Housing Jobs in Luton, UK