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<h2>About the job</h2>Salary: £41,511 - £44,711 a year pro rata plus £963 essential car user allowance Hours per week: 37 Contract type: Fixed Term for 1 yearThis position is available as a secondment opportunity for 1 year. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.Are you passionate about making a difference in your community? As our Income Management Team Leader, you’ll play a crucial role in delivering an effective and efficient income management service for all Housing Operations council clients. This dynamic position will have you at the heart of key processes such as rent collection, income maximisation, arrears recovery, and debt management.You'll coordinate money and benefit advice, manage court possession proceedings, and advocate for clients when needed. Your role will also focus on promoting social and financial inclusion by staying ahead of the latest welfare benefits like Universal Credit, training your team, and informing tenants.In addition, you'll manage and guide the Income Management Team, providing clear direction, effective training, and supervision to help achieve our wider Housing Landlord objectives.Please note this role does not attract sponsorship.<h2>About you</h2>To be successful in this role, you will have: <ul><li>Proven experience&nbsp;in managing systems and processes related to income in a housing management or financial environment.</li><li>Strong leadership experience, including staff management and performance monitoring.</li><li>Excellent&nbsp;communication skills, both written and verbal, with the ability to engage a wide range of stakeholders, including customers, internal departments, and external agencies.</li><li>The ability to&nbsp;provide complex technical and legal advice, offering realistic and practical solutions to both routine and complex issues.</li><li>Demonstrated ability to&nbsp;lead, motivate, and develop a team, fostering a collaborative and high-performance culture.</li><li>Expert knowledge&nbsp;of current housing legislation, regulations, and best practices.</li><li>Comprehensive understanding of&nbsp;arrears control,&nbsp;temporary accommodation,&nbsp;welfare benefits, and&nbsp;basic debt counselling&nbsp;principles.</li><li>Chartered Institute of Housing (CIH)&nbsp;membership or equivalent qualification, or substantial equivalent experience.</li></ul><h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1540409&amp;ptId=11542" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1542984&amp;ptId=11542" target="_blank">download: Income Team Manager JD.pdf</a></li></ul>





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Luton Borough Council

Income Team Manager

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a Private Sector Housing Team Leader to ensure that individuals and properties comply with statutory requirements and adhere to relevant council policies and procedures concerning Private Sector Housing. The role involves investigating and inspecting properties, taking all necessary follow-up actions to ensure compliance with applicable legislation. The successful candidate will represent the Council as a duly authorised officer, working collaboratively with relevant organisations to promote the safety and well-being of Harrow’s residents, businesses, and visitors. Additionally, the role includes overseeing the effective and compliant delivery of Private Sector Housing services to meet the Council’s statutory and policy obligations, while optimising the use of available resources to achieve the best possible outcomes. About You The successful candidate will have:<ul><li>Have an excellent knowledge of the range of legislation enforced by the Public Protection team.</li><li>Full current driving licence.</li><li>Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team.</li><li>High standard of written and verbal presentation and communication skills.</li><li>Competent in the use of standard computer systems.</li><li>Aptitude for the technical and legal aspects of the discipline.</li><li>Inclusive team worker who can foster partnerships work Collaboratory across teams to achieve desired outcomes.</li><li>Ability to work outside normal working hours as may be necessary including response to emergency situation.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23457&amp;hashed=497329654" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Team Leader Private Sector Housing

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Income Recovery Officer Salary: £34,107 Hours: Full time (35) Location: Hemel HempsteadWe're thrilled to announce a new opportunity for an Income Recovery Officer. In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices.Key Responsibilities:<ul>
<li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li>
<li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li>
<li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li>
<li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li>
<li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li>
<li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li>
</ul>Experience and Qualifications Required:<ul>
<li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li>
<li>Educated to GCSE level with a grade C or above in English and Maths.</li>
<li>Proficient in using computer systems, including spreadsheets and various software packages.</li>
<li>Knowledge and understanding of Housing and Welfare benefits.</li>
<li>Previous experience engaging with customers or service users.</li>
</ul>Why Join Us?Competitive Salary: £34,107Generous Leave: 33 days of annual leave including Bank Holidays (pro rata).Bonuses and Benefits: Monthly attendance bonus, life assurance (3x salary), and retail discounts.Career Development: Access to training and development opportunities.Wellbeing Support: Health and wellbeing services.Fitness Facilities: Free access to our on-site gym.About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Income Recovery Officer

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Permanent Ref: H7317 &nbsp;An exciting opportunity has arisen for an experienced and enthusiastic individual to join the Private Sector Housing Team. Our Private Sector Housing Team regulates unsafe housing within the borough including fire safety in high, medium and low-rise buildings and a reactive service to complaints with a view to rolling out proactive based working projects wherever possible.&nbsp; You will be a motivated and proactive individual who will take responsibility for ensuring high standards, leading a team of 6 officers to regulate the private rented sector in Dacorum.&nbsp; The team is also responsible for delivering HMO licensing under the national mandatory scheme as well as providing sound advice to landlords, tenants and partner agencies.&nbsp; The posts present an ideal opportunity for an individual who already has in-depth experience and knowledge of the regulation of the private sector and are perhaps looking to progress their careers into management. You will need to have the relevant level of qualification and experience in one or more of the service-specific subject areas, including a sound knowledge of regulatory requirements and enforcement.&nbsp; You will act as advisor to the Assistant Director, Head of Service, Manager and senior management on the allocated service. You will work in collaboration with other services and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the Council’s aims and objectives. Applicants must have a driving licence that is valid in the UK. A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Interviews Date(s): TBC

Dacorum Borough Council

Private Sector Housing Lead Officer

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To be responsible for completing a range of enhancement projects across the external communal areas of the council’s housing stock. The post holder will need to a provide a professional standard at a highly productive level, acting with minimum supervision. 
To undertake a range of works demonstrating proficient level skills and experience including carpentry (boxed planters), painting, pressure washing, window cleaning, guttering cleaning and basic grounds maintenance tasks. 
The post holder will act as first point of contact for the residents in the Neighbourhood and must ensure they deliver a customer focused service in line with best value. 
The post holder will be required to work as part of a team or individually providing services to our customers. 
Key responsibilities include: 
1. Operational 
 
 - Work in a range of housing locations throughout the borough completing specified works to a high standard of excellence (in terms of completion of jobs and with customers/clients). 
 - To deliver a consistent standard of excellence. 
 - To operate all post and service related IT hard and software. Including mobile technology to aid modern ways of working and gathering and recording data for information systems and inventories 
 - To plan, identify and allocate required materials and resources. 
 - This is a physically demanding role. The role holder will be expected to climb ladders, work at heights and in confined spaces, lift and move heavy objects, tools and materials safely and undertake other tasks as necessary for the completion of the work with a high regard to health and safety to themselves and others. 
 
2. Stakeholder Collaboration: 
 
 - To promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholder’s involvement at the heart of the service. 
 - Collaborate with internal colleagues, contractors &amp; external organisations to deliver enhancement initiatives. 
 
3. Health &amp; Safety: 
 
 - To ensure compliance to Health and Safety rules and regulations in all work activities, including: wearing and utilising PPE (Protective Personal Equipment), maintaining the PPE, adhering to method statements and risk assessments, and participating in the development and maintenance of Safe Systems of Work 
 - To comply with customer care guidelines and initiatives and carry out all duties in accordance with the council’s approach to public sector equality duties. To be responsive to priorities based on resident need and vulnerability and corporate policy. 
 - To participate in a CPD programme, including statutory training, to maintain and improve individual skills, expertise and knowledge.’ 
 
Contact Details - 
If you would like to know more about the role, please contact Nic Sollis on <a href="mailto:Nic.sollis@enfield.gov.uk" target="_blank">Nic.sollis@enfield.gov.uk</a> for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Estate Enhancement Projects Operative

<h2>About the job</h2>Salary: £41,511 - £44,711 a year plus £963 essential car user allowance Hours per week: 37 Contract type: PermanentWe're looking for someone special to join our team! This is an exciting opportunity to be part of a dynamic and growing company where your ideas and contributions will truly make a difference.&nbsp;The role involves tenancy management within a social housing environment, working on meaningful projects, and collaborating with a supportive team. You’ll be responsible for supervising staff, using performance management techniques to drive success, and providing complex technical and legal advice to colleagues and customers.&nbsp;Operating at a senior level, you'll create and maintain positive relationships while representing the department with professionalism and expertise. If you love working in a positive environment where your skills are valued, this could be the perfect role for you.Please note this role does not attract sponsorship.<h2>About you</h2>You’re a passionate and motivated individual with in-depth experience in tenancy management and supervision within social housing. You have excellent communication skills, both written and verbal, and can confidently engage with customers, colleagues, and external agencies. Your leadership skills enable you to motivate and develop a team, and your ability to analyse performance data ensures effective decision-making. You possess a strong knowledge of current housing legislation and tenancy sustainment principles and are a member of the Chartered Institute of Housing or have equivalent qualifications or experience.You can manage workloads efficiently, working on your own initiative to meet deadlines and targets. Your keen understanding of equality issues allows you to identify and address discrimination in the workplace appropriately. You are flexible and able to attend meetings or respond to emergencies outside of normal office hours, including weekends. A full driving license with business insurance and access to your own car (or the ability to travel around Luton and surrounding areas) is essential.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishWe’d love to hear from you if this sounds like you! Join us, and let's create something amazing together.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1497795&amp;ptId=11486" target="_blank">download: Tenancy Services Team Manager - JD Redeployment.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1497796&amp;ptId=11486" target="_blank">download: Luton_Values_Flyer (1).pdf</a></li></ul>





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Tenancy Services Team Manager

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First Response Officer 
We are recruiting! During 2020 we redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
The London Borough of Enfield is recruiting a First Response Officer for a fixed term period of up to 12 months, with the possibility of a 12 month extension, to provide excellent front line housing management services to the residents of the borough. 
Our First Response Officers are the ambassadors of the Housing Management Service and we want inspired, committed people to make a positive difference in the lives of individuals and communities across the borough. In this new and exciting role, you will be working as part of a team delivering the tenancy and property management service to over 15,000 council properties. 
You will be working in geographic patches consisting of circa 1,500 properties, and the role will be fast paced and varied, seeking to resolve low level casework at first point of contact, which will include low level anti-social behaviour. 
The role will also involve triaging higher risk cases and where required referring on to the Resident Relationship Team for more complex cases. 
Resident safety is a key part of this work, you will be conducting welfare checks with residents, creating support plans, Person Centered Risk Assessments, and Personal Evacuation plans. You will also investigate tenancy fraud and conduct regular estate and block inspections to ensure that the council continue to meet our statutory obligations, whilst improving the quality of life for our residents. 
In this role, you will be liaising directly with a wide range of stakeholders including MPs, Councillors, community groups, support services, the police, local businesses and charities. You will also be actively involved in the council’s resident engagement strategy, by leading resident focused estate walkabouts, delivering on agreed actions to transform our estates, and providing feedback to resident representatives, residents groups and ward councillors, on outcomes and resolutions to estate issues. 
To be successful in this role, you will be a resilient individual with a can-do attitude, you will have experience gained working in a similar role and a broad understanding of housing issues and estates management. You will be well organised and use to working within a target driven environment, have excellent communications skills, both written and verbal, and you must be confident working with stakeholders at all levels. 
For this role you will be required to travel between locations and be prepared to work evenings and some weekends, as and where the service demands. 
Contact Details - 
If you would like to know more about the role, please contact Clinton Knight on 0208 132 0234 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

First Response Officer

<ul></ul>





Housing Needs Administrator(P01620)Fixed term up to 31 March 2026Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience37 hours per week (hybrid working)Are you an enthusiastic, motivated person?Can you help your colleagues to deliver an excellent service, providing admin support to a busy frontline public service?Welwyn Hatfield Borough Council Housing Needs Team is looking for someone like you.You will work within the Council’s Housing Options team, responding to enquiries from customers and providing administrative and technical support to colleagues. You will assist customers with enquiries made over the telephone, email and in person.You will be responsible for handling sensitive customer information and demonstrate an understanding of data protection regulations and principles.You will have the ability to deal with several aspects of office administration, including filing, photocopying, distributing and recording post and data entry onto IT systems.You will also be responsible for administration and finance tasks, using the Council’s finance systems, which will include the raising of purchase orders, processing of invoices and communication with suppliers.We are looking for someone with:• An interest in providing high quality public services to the local community• Experience of working on the front line in a high pressured, customer focused environment.• The ability to work under own initiative to find solutions to problems on a regular basis.• Experience of working with several IT systems and learning new systems to a high standard• Excellent communication, customer service and interpersonal skills.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.If you are passionate about helping people, assisting those in housing need, thrive under pressure and enjoy teamwork – we want to hear from you.Closing date for applications is Sunday 13 July 2025 Assessments will be held on Wednesday 18 July 2025Interviews held on Wednesday 31 July 2025 Keywords: Local government, welwyn hatfield, housing needs, adminstration, support officer, hertfordshire

Welwyn Hatfield Borough Council

Housing Needs Administrator (P01620)

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Repairs Co-ordinator - Maternity Cover FTCHybrid - £27,663 Pro Rata Are you passionate about delivering excellent customer service and ensuring homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a maternity cover basis. This is a fantastic opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.As a Repairs Coordinator, you will be the first point of contact for residents and staff reporting repairs. You will work closely with our Repairs Team Supervisors and Manager to ensure repairs are logged, tracked, and completed efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (35-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

Repairs Co-ordinator

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Repairs Co-ordinator - 21 hours per week, 3 days (Wednesday, Thursday, Friday) Hybrid - £27,663 Pro RataAre you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a part-time basis. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.Working three days a week, you will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>Opportunities for career growth and development.</li>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (21-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

12 Housing Jobs in Luton, UK