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Salary: £46,006 - £52,329 Grade:&nbsp;Level 4 Zone 1 Location:&nbsp;5 Pancras Square N1C 4AG Contract Type:&nbsp;(23 Months) Fixed Term Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Sunday 4th January 2026 at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. How You’ll Be Involved&nbsp; The role has been developed with funding provided by Ministry for Housing, Communities and Local government (MHCLG) to deliver innovative solutions for those rough sleeping in Camden who do not have local connection to the borough. This builds on the Councils Routes off The Street (RTS) strategy to ensure that all people rough sleeping in the borough receive a service offer which means they no longer have to sleep rough and can start rebuilding their lives in their home area. The role will carry a case load of people who rough sleep and who may experience multiple disadvantage who require additional support and an intensive casework intervention to access or accept housing and support. This can include in their home area, ensuring they are linked with appropriate services to sustain the outcome. The role will work dynamically with the Routes off The Streets, the multi- agency Hotspot Team and the Connect Forward Team Leader to prioritise and target cases identified by these teams or referred to them by these teams. The role will work closely with our off-the-streets accommodation services and severe weather emergency protocol (SWEP) provisions, ensuring timely and sustainable move through focused, multi-agency coordination and advocacy where needed. For this reason, the reconnections team will be empowered and self- directed, offering innovation and building solutions with other delivery partners without the need for supervision. In support of this approach, the team will have access to a Camden personalised budget fund (CPBF) to support each reconnection plan. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.&nbsp; All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. You’re passionate about supporting people who need it most and have a strong understanding of housing and homelessness legislation. You know how to turn challenges into opportunities, whether that’s finding housing solutions or helping someone re-engage with services. You’re confident working with adults who have multiple disadvantage and can build trust through empathy, negotiation, and clear communication. You’re comfortable making decisions independently, even in fast-changing situations, and you always keep professional boundaries and safe practices at the heart of what you do. Collaboration matters to you, you enjoy working with different agencies and professionals to achieve the best outcomes. You’re highly organised, resilient, and focused on results, with the ability to manage your time and priorities effectively. Sharing sensitive information responsibly is second nature, and you understand the importance of GDPR compliance in everything you do. To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp;We expect people to start at the bottom end of the stated pay scale. To view the Job Profile, please click&nbsp;HERE or copy and paste the below URL into your browser: What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment. Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

In For Good Worker

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3555/BHP_Officer_-_JD.docx.pdf" target="_blank">BHP_Officer_-_JD.docx</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Benefits and Homeless Prevention Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:&nbsp;London
Country:&nbsp;United Kingdom
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02726
Service:&nbsp;Benefits and Homeless Prevention Service
DBS Required:&nbsp;Yes
Organisation Logo:&nbsp;Hackney Council
Salary:&nbsp;per Min Max In
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO2
SCP Range:&nbsp;£42,912 - £44,235
Benefits and Homeless Prevention Officer x 9
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney.
Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined up service and more focused support for those in Hackney that are at risk of homelessness.
At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. If you share our values and are ready to be part of
Whilst the Job Description is generic, it is important that candidates have an excellent and fully rounded experience of customer services and experience of supporting residents.
The DART and Lettings Team work hybrid (i.e. work in an office up to 1 or 2 days a week). However, there will be occasions where you will be required to carry out home visits, attend viewings and tenants drop in sessions
The following criteria is essential for these post:
- Experience in delivering excellent customer services
- Excellent digital skills
The following criteria is desirable for the post:
- Tenancy management
The post is subject to an Enhanced DBS check
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;22 December&nbsp;2025 (22:59)
Interview and assessment date: January&nbsp;2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>
#LI-AO1

London Borough of Hackney

Benefits and Homeless Prevention Officer

We’re looking for an accomplished and inspirational Assistant Director of Fire Remediation to lead Peabody’s £450 million external wall remediation and fire safety programme. As a senior leader within our Investment Directorate, you will oversee one of the largest and most complex remediation portfolios in the sector — ensuring our buildings meet the highest safety standards and enabling our residents and communities to thrive. Reporting to the Director of Asset Investment and Fire Remediation, you will lead a team of around 45 professionals, driving the strategic acceleration of remediation works across approximately 200 buildings, ensuring all projects are delivered safely, efficiently and in line with regulatory requirements. This is an exceptional opportunity to deliver sector-leading impact, strengthen our organisational resilience, and play a pivotal role in making homes safer across London. What You’ll Lead <ul><li>The successful delivery of Peabody’s external wall remediation programme, including all buildings over 18m and 11m within strategic timeframes.</li><li>Acceleration of complex fire remediation works, aligned with Peabody’s long-term financial plan, external grant funding, and cost recovery opportunities.</li><li>Robust project management, reporting, and governance — ensuring performance KPIs are visible at executive and board level.</li><li>Effective design, procurement, and contractual strategies to ensure high-quality, compliant, value-for-money outcomes.</li><li>Coordination of remediation works with wider planned investment programmes to minimise resident disruption and optimise capital use.</li><li>A high-performing team culture that champions accountability, continuous improvement, and technical excellence.</li></ul> What You’ll Need <ul><li>Significant experience successfully leading large-scale, multi-stakeholder remediation or capital programmes, with accountability to senior or executive leadership.</li><li>Strong understanding of fire safety, building safety regulation, and the delivery of compliant remediation projects.</li><li>Proven ability to establish effective project controls, manage complex risks, and ensure a consistent Golden Thread of information.</li><li>A strategic and innovative mindset — able to drive improvements, influence decision-making, and navigate highly complex challenges.</li><li>Excellent stakeholder management skills, including working with central government, regulators, local authorities, consultants, and contractors.</li><li>Inspirational leadership qualities, fostering a culture of performance, collaboration, and delivery.</li><li>Strong commercial acumen including financial oversight, value-for-money principles, and contract management.</li><li>Degree-level qualification or equivalent; professional accreditation (MRICS, MCIOB, APM or similar) is highly desirable.</li><li>Exceptional written communication skills, including report writing at board level.</li></ul> Why Join Us? At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be joining a committed and mission-driven team working to deliver safer homes and positive outcomes for thousands of residents.What We Offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Interview Dates:1st Stage - 15th - 16th January 2026 in person at Westminster Bridge Road2nd Stage - 20 - 21st January 2026 in person at Westminster Bridge Road If you have any questions, please contact Talent Specialist Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>. We may close this advert early depending on the volume and quality of applications. If this sounds like the right opportunity for you — and you want to help shape the future of building safety at Peabody — we’d love to hear from you. Please apply by submitting an anonymised CV and a short statement explaining why you’re the ideal fit for this role.<ul></ul>

Peabody

Assistant Director Fire Remediation

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3551/GENERIC_HOUSING_OFFICER_JDPS_Dec25.pdf" target="_blank">GENERIC_HOUSING_OFFICER_JDPS_Dec25</a></li>
</ul>





Housing Officer (Generic)
Job Title: Generic Housing Officer
Salary: £36,409.03 per annum plus car user allowance
Contract Term: Permanent
Working Hours: Full time 37.5 hrs - Mon – Fri 9:00 – 17:30
Reports to: Housing and Partnership Manager
We are looking for a housing professional with a laser focus on customer service and satisfaction.
Are you able to ensure that our ambitions of maintaining top-quartile performance and better, is delivered, and demonstrate that you have the all-round skills, positive attitude, competence, knowledge and experience to move the service forward with drive and customer focus?
As part of the housing management team reporting to the Housing and Partnership Manager and working closely with residents and all internal departments, you will live and breathe the values of Ekaya and ensure that the voice of the customer is heard. &nbsp;This is an exciting time to be joining Ekaya, we have ambitious growth plans, and you will need to be comfortable working directly with our customers providing First Class services and finding solutions when things do go wrong.
A people person, who listens and has empathy. You will build strong relationships with customers, colleagues and stakeholders. You will demonstrate success in working collaboratively with colleagues to improve performance and increase satisfaction.&nbsp; You will be a confident communicator and have excellent interpersonal skills.&nbsp;
We are looking for someone who is an experienced Housing Officer with a positive outlook and a proactive hands-on approach. The ability to develop strong relationships with a broad range of internal and external stakeholders will be key.
We offer an excellent package which includes:
<ul>
<li>Competitive salary</li>
<li>7% employer pension contribution</li>
<li>4 x life insurance</li>
<li>Employee Assistance Programme</li>
<li>25 days holiday plus public holidays, rising to 30 days after five years continuous service</li>
<li>Health benefits</li>
</ul>
To apply, please submit a current and up to date CV along with a personal statement.
Ideally in no more than two pages we want to see evidence of how your work experience relates to the requirements set out in the role specification.
Please submit your completed application by email to <a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>.
Closing date – 5pm Monday 5 January 2026.

Generic Housing Officers

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3483/Housing_Officer_Job_Description_Dec2025.docx" target="_blank">Housing_Officer_Job_Description_Dec2025</a></li>
</ul>

Applicants should submit a CV, no more than 3 pages of A4, to&nbsp;<a href="mailto:recruitment@wykehousing.com" target="_blank">recruitment@wykehousing.com</a>



Job Introduction
What you’ll do
Wyke Estate Tenant Management Co-operative, a small dynamic resident-led housing organization, is seeking an Housing Officer to join us on a permanent basis. As a Housing Officer, you will provide a customer focussed, proactive, comprehensive and high-quality Housing Management service.
How you’ll do it
<ul>
<li>Deliver an integrated generic housing service to tenants and leasehold customers and work closely with colleagues and Hackney Council to achieve a sustainable community.</li>
<li> Provide a proactive and customer focussed housing management service across the Wyke Estate and ensure that the TMO fulfils its legal and contractual obligations to tenants and leaseholders.</li>
<li> Act as a regular and visible presence on the estate, taking action to make sure it is safe and well maintained and provide advice, information and reports on any housing management matter.</li>
<li> Ensure vulnerable residents receive appropriate support.</li>
<li> Maximise income from rents and reduce arrears.</li>
</ul>
There is a company pension scheme which the employer contributes 3% to and the employee 5% of gross salary.
26 days annual leave plus bank holidays.

Housing Officer

Join Us as a Housing Support Worker – Make a Real Difference in Young Lives At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future. What You’ll Be Doing In this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time. What We’re Looking For We need someone who: • Has experience supporting vulnerable people in the community or within a supported living environment, either professionally or through volunteering. • Communicates effectively with customers, colleagues, and external agencies, and can build strong professional relationships. • Is empathetic, resilient, and passionate about making a real difference in people’s lives. • Understands safeguarding practices and has knowledge of Equality, Diversity, and Inclusion within this client group. • Is confident working both independently (including lone working) and as part of a team, with good IT skills and the ability to maintain accurate records. Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What You’ll Get • Up to 25 days’ annual leave. • Flexible benefits including healthcare, dental, and discounts. • 4x Life Assurance and up to 10% pension contribution. • Professional development, including funded apprenticeships. • Two paid volunteering days each year. • Family-friendly policies and a supportive team culture. Please read before applying: This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. Interviews for this vacancy will take place between 12th-16th January 2026. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role. For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help! If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

Housing Support Worker - Lewisham 

Our Vacancy Join Us as a Housing Support Worker – Make a Real Difference in Young Lives At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–18, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future. What you'll be doing As a Housing Support Worker, you’ll provide high-quality, person-centred support to individuals who may be socially excluded, disabled, unwell, or homeless. Your role will focus on promoting independence, wellbeing, and inclusion, enabling customers to achieve their goals and thrive. From supporting day-to-day household skills to helping customers manage finances and integrate into the community, you’ll make a meaningful impact from day one. We need someone who: • Has experience supporting vulnerable people in the community or within a supported living environment, either professionally or through volunteering. • Communicates effectively with customers, colleagues, and external agencies, and can build strong professional relationships. • Is empathetic, resilient, and passionate about making a real difference in people’s lives. • Understands safeguarding practices and has knowledge of Equality, Diversity, and Inclusion within this client group. • Is confident working both independently (including lone working) and as part of a team, with good IT skills and the ability to maintain accurate records. Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What You’ll Get • Up to 25 days’ annual leave. • Flexible benefits including healthcare, dental, and discounts. • 4x Life Assurance and up to 10% pension contribution. • Professional development, including funded apprenticeships. • Two paid volunteering days each year. • Family-friendly policies and a supportive team culture. Please read before applying: This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. Interviews will take place between 15-19th December 2025 or between 5th-9th January 2026. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role. For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help! If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

Housing Support Worker Kenwyn

Join Us as a Housing Support Worker – Make a Real Difference in Young Lives At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future. What You’ll Be Doing In this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time. What We’re Looking For We need someone who: • Has experience supporting vulnerable people in the community or within a supported living environment, either professionally or through volunteering. • Communicates effectively with customers, colleagues, and external agencies, and can build strong professional relationships. • Is empathetic, resilient, and passionate about making a real difference in people’s lives. • Understands safeguarding practices and has knowledge of Equality, Diversity, and Inclusion within this client group. • Is confident working both independently (including lone working) and as part of a team, with good IT skills and the ability to maintain accurate records. Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What You’ll Get • Up to 25 days’ annual leave. • Flexible benefits including healthcare, dental, and discounts. • 4x Life Assurance and up to 10% pension contribution. • Professional development, including funded apprenticeships. • Two paid volunteering days each year. • Family-friendly policies and a supportive team culture. Please read before applying: This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. Interviews for this vacancy will take place between 15th -19th December 2025 or between 5th-9th January 2026. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role. For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help! If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

Housing Support Worker 

<ul></ul>





Senior Neighbourhood Officer
PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW
About Us:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp;
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp;
About the Team:
Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.&nbsp;
About the Role:
You will have responsibility for managing a team of Housing Officers to carry out the following functions:
<ul>
<li>
Tenancy management including transfers, deaths, successions, assignments &amp; mutual exchanges
</li>
<li>
Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling
</li>
<li>
Delivering estate improvements including cycle storage, lighting, parking
</li>
<li>
Reducing risk of fire in communal areas
</li>
<li>
Resident engagement
</li>
<li>
Supporting vulnerable residents
</li>
<li>
Delivering excellent customer care&nbsp;
</li>
</ul>
The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council’s neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required.&nbsp;
Contact Information:
For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a>
Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a>
You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp;
How to Apply:
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 4th January 2026.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here.

Lambeth Council

Senior Neighbourhood Housing Officer

We’re looking for a highly skilled Service Assurance &amp; Resolution Lead to join our New Homes Customer Care (NHCC) team. In this senior role, you’ll provide audit assurance, compliance oversight and quality governance across all NHCC operations, ensuring that handover, defects management and resident experience meet the highest standards. You’ll work closely with senior stakeholders to embed monitoring frameworks, drive service improvements and ensure full compliance with regulatory requirements and the Housing Ombudsman Complaint Handling Code. You’ll also lead on complex complaint resolution, including Stage 2 investigations and Ombudsman cases, ensuring findings are implemented and translated into measurable improvements. This is a strategic role where your expertise will help shape service delivery and strengthen accountability across the organisation.What you’ll doAs Service Assurance &amp; Resolution Lead, you’ll design and maintain monitoring procedures to assure compliance and quality across NHCC services. You’ll audit operational processes, oversee complaint investigations, and manage Housing Ombudsman cases, ensuring timely and evidence-based responses. You’ll track recommendations, produce compliance reports, and provide independent challenge to senior leaders. You’ll also analyse complaint trends, identify systemic issues, and work collaboratively to implement service improvements. Your role will be key in ensuring NHCC delivers a consistent, high-quality experience for residents while meeting all regulatory and governance requirements. You will be required to attend the office a minimum of 2 days a week for collaboration and meetings. What you’ll need<ul><li>Experience in service quality, audit, compliance or complaints governance within housing or the public sector.</li><li>Proven ability to manage complex complaints and investigations, including Housing Ombudsman cases.</li><li>Strong understanding of regulatory frameworks and the Housing Ombudsman Complaint Handling Code is desirable but not essential. </li><li>Excellent communication and influencing skills, with experience engaging senior stakeholders.</li><li>Proficiency in CRM systems and defects management platforms such as Clixifix or NEC.</li></ul><ul><li>Ability to interpret complex information and data, and present it clearly, concisely, and in an accessible way to stakeholders at all levels across the business.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Thursday 18th December We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Service Assurance & Resolution Lead

Title: New Business Manager Contract: 12-month Fixed Term ContractHours: Full-Time, 37.5 hours per weekSalary: £59,042 to £65,225 per annum depending on experienceGrade: 10Reporting Office: Stratford, LondonPersona: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAAQFYtqo6PTplwWu/ESvPk48A0ciyoK5CFnfxPlqiwaAFpAXWEw3N8473KxspE2Xd" target="_blank">Role Profile - New Business Manager.pdf</a> Closing date for completed applications: 14th December 2025 at 11 PM<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 5% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join the Development Growth Team at L&amp;Q!At L&amp;Q, we are committed to securing and progressing land acquisitions and new business opportunities that deliver high-quality developments and support our growth ambitions. As a New Business Manager, you will play a leading role in sourcing, appraising, and bidding for land, managing a portfolio of projects, and driving strategies that achieve future business growth.<ul><li>Do you have a proven track record of land transactions, residential development, and associated legal processes?</li><li>Are you confident negotiating deals, influencing stakeholders, and delivering successful projects from inception to completion?</li></ul>If this sounds like you, we’d love to see your expertise in action at L&amp;Q!Your Impact in the Role:<ul><li>Portfolio &amp; Strategy Management: Source, appraise, and bid for new business opportunities. Secure land acquisitions that maximise returns and minimise subsidy requirements, contributing to L&amp;Q’s growth strategy.</li><li>Project Oversight: Deliver a pipeline of schemes, ensuring effective financial appraisal, cash flow management, risk mitigation, and accurate forecasting of key milestones.</li><li>Internal Collaboration: Work closely with colleagues across L&amp;Q, engaging stakeholders through the project team process. Liaise with Design &amp; Technical teams during due diligence and commission reports to manage risk.</li><li>External Stakeholder Engagement: Develop and maintain strong relationships with landowners, agents, house builders, local authorities, and planning bodies. Represent L&amp;Q in external forums and positively promote the Group.</li><li>Financial &amp; Compliance Management: Control budgets for schemes within your portfolio, ensuring spend aligns with business plans. Adhere to health and safety, governance, and regulatory requirements. </li></ul>What you'll bring:<ul><li>Industry Expertise: Proven experience in land transactions, deal structures, residential development, and investment processes.</li><li>Commercial &amp; Financial Acumen: Strong skills in financial modelling, risk management, and budget control.</li><li>Negotiation &amp; Influencing Skills: Ability to secure deals and build relationships with key stakeholders at senior levels.</li><li>Project Management Skills: Highly developed organisational and planning capabilities, with the ability to manage multiple projects and meet deadlines.</li><li>Communication &amp; Presentation Skills: Excellent written and verbal communication, with strong networking and stakeholder engagement abilities.</li><li>Technical Proficiency: Competency in MS Office and familiarity with planning/development control systems.</li><li>Professional Qualifications: Membership of RICS, RTPI, RIBA, CIOB or equivalent, or relevant experience</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





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London and Quadrant Housing Trust

New Business Manager

Title: Service Charge Section 20 SpecialistContract Type: Permanent, FT, 35 hoursSalary: £35,951 per annum (London weighted salary) or £32,188 per annum (Regional salary)Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile (20-40% in office and 3-4 days working from home) (plus add in link to personas once uploaded)Closing Date: 11th December 2025Interview Date: 17th December 2025<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply*<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAjW/TdLG/XlxTLopfDM2Df+R+SQlVtc97bDOKX0cMPgFjha/KXvoZ69ADJMUjK9d1" target="_blank"><a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHALLgaYshgtcqrIIzBMTbbWirb6iJW9wXgIBpQqf9XiUZ8XXa8wQO4nMBQk5JCFgEV" target="_blank">Section 20 Specialist Role Profile.pdf</a> </a>Join our Service Charge Team at L&amp;Q:Our Section 20 team is expanding! With growing awareness of legislative requirements, demand for our expertise is higher than ever. This is your chance to join a busy, dynamic team where your work truly matters.As a Section 20 Specialist, you’ll take ownership of the entire Section 20 consultation process—from issuing notices and logging follow-ups to responding to observations within legislative timeframes. You’ll manage your own consultations and ensure all documentation is accurate and compliant. Additionally, you’ll help safeguard financial recovery by issuing invoices for works carried out under Section 20 within the required 18-month timeframe.No two days are the same! You’ll collaborate with a variety of people across the business, making a real impact. The Section 20 team plays a vital role in ensuring residents have safe, suitable, and secure housing.What we’re looking for:<ul><li>Experience in Section 20 consultation processes, compliance, and service charge administration</li><li>A detail-oriented professional who thrives in a fast-paced environment</li><li>Strong stakeholder engagement skills and a commitment to accuracy</li></ul>Why you’ll love it:<ul><li>A role where every day brings new challenges</li><li>The chance to make a tangible difference for residents</li><li>Be part of a supportive, growing team with opportunities to develop</li></ul>Ready to make your impact?If this sounds like you, we would love for you to apply!Your impact in the role: <ul><li>Statutory Consultation &amp; Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold &amp; Leasehold Reform Act 2002. </li><li>Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines, reducing service charge deficits. </li><li>Resident &amp; Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements. </li><li>Collaboration &amp; Internal Support: Work closely with teams including Homeownership, Technical Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process. </li><li>Process Improvement &amp; Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance. </li><li>Data &amp; Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations.</li></ul>What you'll bring:<ul><li> In-depth understanding of legislation relating to service charges and leasehold management (Landlord and Tenant Act 1985 (S18-30) and Commonhold &amp; Leasehold Reform Act 2002) with knowledge of First-tier Tribunal applications for dispensation and dispute of services charges.</li></ul><ul><li>Strong numerical ability with excellent accuracy and attention to detail.</li></ul><ul><li>Effective communication and interpersonal skills, with proven ability to build and maintain effective relationships with a range of stakeholders.</li></ul><ul><li>Problem solving skills with the ability to apply a logical and methodical approach to analysing data and delivering solution focused outcomes</li></ul><ul><li> Excellent organisational skills with ability to manage workload to meet deadlines and targets</li></ul><ul><li> IT proficiency in Microsoft applications (Excel, Word, Outlook) </li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Service Charge Section 20 Specialist-7335

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2830/Final_Leasehold_Consultation_and_Billing_Officer_2024__1___1_.pdf" target="_blank">Final_Leasehold_Consultation_and_Billing_Officer_2024__1___1_</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Leasehold Consultation and Billing Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:
Country:
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02709
Service:&nbsp;Homeownership
DBS Required:&nbsp;No
Organisation Logo:&nbsp;Hackney Council
Agreement Type:&nbsp;Fixed Term / Secondment
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO2
SCP Range:&nbsp;£42,912 - £44,235
Are you ready to tackle complex, high-impact project work that directly benefits our residents?
Hackney Council is seeking a dynamic and dedicated Leasehold Consultation and Billing Officer to carry out project work .This isn't just an administrative role—it's a mission to resolve significant legacy issues that have been holding back homeowner recharging and income recovery. Your work will be instrumental in ensuring financial fairness and recovering vital funds for the borough.
What You'll Be Doing:
<ul>
<li>Lead crucial project work to resolve long-standing legacy issues, conduct detailed lease and transfer of part reviews, and modernise our data landscape.</li>
<li>Respond directly to new legislation by creating and updating essential financial databases, securing the Council's ability to accurately and fairly recharge homeowners.</li>
<li>Become the custodian of our major works database, ensuring every customer account is meticulously accurate and reconciled.</li>
<li>Utilise your essential financial administration expertise to support Homeownership Services and foster effective financial accounting practices by liaising with departments, regulatory bodies, and auditors across the Council.</li>
</ul>
We are looking for a candidate who is ready to be a champion of our organisational values and culture. Your wholehearted commitment will positively promote and represent Hackney Council in everything you do.
Why Join Hackney?
You will be part of a supportive, collaborative team that values your input and expertise. We offer genuine opportunities for professional growth and the unique chance to engage with the community, making a tangible, positive impact on the lives of our residents.
We Need Someone Who:
<ul>
<li>Possesses strong attention to detail and unwavering accuracy, especially in complex financial calculations.</li>
<li>Can convey complex financial information effectively and clearly to diverse audiences.</li>
<li>A team-oriented mindset is essential as you contribute to our collective goals and drive forward key projects.</li>
</ul>

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.
This application process replaces a supporting statement.
Closing date for applications: 14 December 2025 (22:59)
Interview date: Janauary 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

Expiration Date:&nbsp;14/12/2025

Leasehold Consultation and Billing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2796/JDPS_Directory_of_Operations_Dec25.pdf" target="_blank">JDPS_Directory_of_Operations_Dec25</a></li>
</ul>

Send your CV and personal statement to:&nbsp;<a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>
DIRECTOR OF OPERATIONS
Do you have what it takes to lead a values-driven organisation?&nbsp; We are looking for a Housing Professional with a laser focus on customer service and satisfaction.
Are you able to ensure that our ambitions of maintaining top-quartile performances and better, is delivered, and demonstrate that you have the all-round skills, competence, knowledge and experience to move the service forward with innovation and creativity?
As part of the Senior Management Team reporting to the Chief Executive and working closely with the Board, you will live and breathe the values of Ekaya Housing Association and ensure that the voice of the customer is heard.&nbsp; This is an exciting time to be joining Ekaya, we have ambitious growth plans, and you will need to be comfortable working operationally and strategically, with the energy and drive to inject pace into how we do things.
An inclusive and inspirational leader, who has operated in a complex and dynamic environment, you will need to be strategic but pragmatic in your approach and able to demonstrate success in working collaboratively with colleagues to deliver change.&nbsp; You will have exceptional interpersonal and communicational skills and be a role model for staff.
We are looking for someone who is technically strong with a hands-on approach and excellent attention to detail while also crucially able to see the big picture and steer strategically.&nbsp; The ability to develop strong relationships with a broad range of internal and external stakeholders will be key.
We offer an excellent package, which includes:
<ul>
<li>Competitive salary £89,250 per annum</li>
<li>7% employer pension contribution</li>
<li>4x life insurance</li>
<li>Hybrid working</li>
<li>Employee Assistance Programme</li>
<li>25 days holiday plus public holidays, rising to 30 days after five years continuous service</li>
<li>Health benefits</li>
</ul>
To apply, submit a current and up to date CV along with a personal statement.&nbsp; Ideally in no more than two pages, we want to hear about your motivation for applying to this role/organisation, and evidence of how relevant your experience is to the role specification.
For an informal and confidential discussion, please contact Ben Laryea, CEO on:&nbsp;020 7091 1807
Please submit your completed application by email to: <a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>
No agencies please.
Closing date: 31 December 2025
Interviews: on-going

Director of Operations

Title: Complaints Compliance Officer Contract Type: Permanent, Full time, 35 hours per weekSalary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum (Regional salary)Grade: 8Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 10th December 2025 at 11pmInterview Date: 18th December 2025Please click here for the role profile -<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAB9h2JYY1gPJgq+mVUUiRZNUTGFme+UwjC0EjXB6viHPi5NpivMF0nbjDIGqNurQc" target="_blank">Complaints Compliance Officer Role Profile (1).docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Complaints Compliance Team at L&amp;Q!We’re looking for a skilled and proactive Complaints Compliance Officer to help ensure successful outcomes from Housing Ombudsman Service determinations. This is a key role where your knowledge of complaints legislation, regulatory standards, and L&amp;Q’s strategic approach—including the P49 report—will be essential.You’ll work closely with our Housing Ombudsman team, Complaints Operations Group members, and Heads of Service to coordinate responses, monitor progress, and provide assurance back to the Ombudsman. You’ll take the lead in managing and tracking actions, using your strong organisational and stakeholder engagement skills to drive accountability and resolution.With a confident understanding of the Housing Ombudsman Code and L&amp;Q’s internal strategy, you’ll be empowered to challenge orders where appropriate and advocate for fair, balanced outcomes. If you’re passionate about continuous improvement and committed to enhancing service delivery, we’d love to hear from you!Your Impact in the Role:<ul><li>Join L&amp;Q as a Complaints Compliance Officer, where you’ll play a vital role in ensuring successful outcomes from Housing Ombudsman Service determinations.</li><li>Use your expertise in complaints legislation, regulatory frameworks, and L&amp;Q’s corporate strategy—including the P49 report—to guide decision-making and ensure compliance.</li><li>Work collaboratively with the Housing Ombudsman team, COG members, and Heads of Service to coordinate responses, monitor progress, and provide assurance to the Ombudsman.</li><li>Lead the tracking and delivery of Ombudsman orders, applying strong organisational and stakeholder management skills to ensure timely and effective resolution.</li><li>Confidently interpret the Housing Ombudsman Code and L&amp;Q’s strategic priorities, challenging orders where appropriate and advocating for fair, balanced outcomes.</li><li>Champion continuous improvement by identifying service gaps, analysing data, and implementing performance-enhancing solutions that reduce complaints and improve customer experience.</li></ul>What You’ll Bring:<ul><li>In-depth knowledge of social housing regulations and the Housing Ombudsman Code, with proven experience managing complex legal and Ombudsman cases.</li><li>Strong organisational skills, with the ability to prioritise workload, track actions across teams, and maintain attention to detail.</li><li>Excellent written and verbal communication skills, confident engaging with stakeholders at all levels to influence decisions and drive outcomes.</li><li>Effective stakeholder management capabilities, with the ability to collaborate across departments and delegate responsibilities appropriately.</li><li>Analytical mindset with the ability to interpret data, identify service improvement opportunities, and implement performance-enhancing solutions.</li><li>Experience using data to inform decision-making and deliver measurable improvements in complaint handling and customer satisfaction.</li><li>Highly proficient in Microsoft Office, particularly Excel, with strong IT skills to support reporting and tracking.</li><li>A customer-focused approach, with experience delivering high-quality service and resolving complex issues.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

Complaints Compliance Officer - 7327

Title: Graduate Site ManagerContract: Fixed Term Contract – 3 yearsHours: Full-Time, 37.5 hours per weekSalary: £30,000 per annum depending on experienceReporting Office: Stratford, LondonWorking Location: Barking RiversidePersona: Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as required<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAZoTe6oOTy5K1qFMfShPayftZV+Z4lG2G5/AyHthKfn5do88fx+UZK1FZyKQF8/kU" target="_blank">Role Profile - Graduate Site Manager.pdf</a> Closing date for completed applications: 14th December 2025 at 11 PMInterviews will tentatively be conducted on 5th January 2026.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 5% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than statedThe L&amp;Q Early Talent Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a values-led organisation that will support you to learn and develop throughout the programme and beyond.You will work towards Chartership with the Chartered Institute of Building. The entry criteria are:<ul><li>A Level 6 qualification such as a bachelor’s degree, Master's degree or postgraduate diploma or a Level 6 or 7 NVQ or SCQF Level 11 in a built environment subject.</li></ul>Introduction to the team:L&amp;Q is a leading house builder and has an exciting opportunity for an enthusiastic graduate to join our construction team. This position is suited to an individual that is looking to develop their career in construction and gain hands-on experience in a thriving and supportive workplace.The role will be site based in Barking, on one the largest regeneration schemes in Europe. From day one, you’ll be engaged in a meaningful role with increasing responsibility, supported by experienced mentors and line managers who will help shape your professional development. You will be supported to achieve Chartership with the Chartered Institute of Building.Your Impact in the Role:<ul><li>Undergo a 3-month rotation working with the operations, design and technical and commercial teams. Your remaining time will be spent with the construction team.</li><li>Record and prepare elements within L&amp;Q’s quality management system.</li><li>Monitor and record site progress, and monitor and implement health safety procedures using 360-degree photogrammetry and other management tools such as A-site.</li><li>Attend management meetings such as project review meetings, progress meetings and handover meetings and provide input based on your capture of progress and health and safety findings.</li><li>You will be introduced to the design and planning process of a project. This will include insights into the strategy and use of technical drawings within construction and the stages through which the technical drawings go through to completion.</li><li>Attend design consultant meetings, drawing review meetings and be expected to be part of the problem-solving team if anomalies are found with drawings.</li></ul>What You’ll Bring:<ul><li>A keen interest in construction projects</li><li>Strong stakeholder management skills</li><li>Demonstrable collaboration, stakeholder management, negotiation and influencing skills</li><li>Excellent written and oral communication skills.</li><li>Commitment to providing high levels of customer service.</li><li>Computer literacy with good proven competency in MS Office.</li><li>Problem solving and analytical skills.</li><li>An understanding of working within a site environment under supervision, ideally specialising in new build social housing projects. Must have relevant building and construction technology understanding.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

16 Housing Jobs in Westminster Bridge Rd, London SE1 7JB, UK