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<h4>Job summary</h4>The postholder will have responsibility for setting and delivering our vision for the policy, system and retail market changes needed to drive a significant increase in consumer-led flex and defining Ofgem’s role within that. They will oversee a programme of work to facilitate the significant growth needed in consumer-led flex, and deepen our understanding of the implications of this growth for the retail market and all consumers, surfacing key strategic questions and policy trade-offs that can be difficult to identify at the individual workstream level.In line with Ofgem’s vision for the retail market, the postholder will need to ensure that policy environment enables and facilitates the innovation and investment we need in the market such that it is attracting new entrants and new products and services, whilst at the same time ensuring that consumers are able to participate and benefit.This will involve cross-team and multi-disciplinary working to oversee and deliver a number of significant programmes of work on time, on budget and to a high standard through effective management and support of multiple teams. The postholder will need to demonstrate exceptional inclusive people and enterprise leadership, ongoing professional development and commitment to Ofgem values.<h4>Job description</h4>Key Responsibilities:<ul><li>Deliver a programme of work that responds to the Government’s consumer flex ambitions, managing and co-ordinating successful outcomes across teams, Ofgem and professions.</li><li>Take responsibility for setting and delivering our vision for the policy, system and retail market changes needed to drive a significant increase in consumer-led flex and defining Ofgem’s role within that. Develop, plan and deliver work outcomes, including clear and transparent work objectives, milestones and success metrics.</li><li>Accountable for agreeing and delivering on budget and resource requirements.</li><li>Encourage and support development of colleagues within teams and create a positive work environment, supporting individuals to do the best that they can and to develop in role.</li><li>Provide strong leadership to create an inclusive culture which values diversity and takes an evidence-based approach to embedding D&amp;I considerations in all decision making and delivery.</li></ul>Key Outputs and DeliverablesDelivery<ul><li>Work with and across existing teams to ensure delivery of existing consumer-led flexibility commitments and assess whether these activities are sufficient to meet CP2030 ambitions and what is needed to fill any gaps.</li><li>Develop and deliver the long-term programme of work, including assessing ongoing resource requirements and governance arrangements for Ofgem to deliver our retail flex ambitions, beyond the flexibility roadmap.</li><li>Deliver specific market and policy interventions that further Ofgem’s vision for the retail market with regard to flexibility, including ensuring fair prices, consumer protection, and an efficient, low-cost energy transition.</li><li>Work with external stakeholders to deliver targeted interventions in the market where necessary.</li><li>Effectively advise GEMA, Senior Leadership Team, and the Senior Responsible Officer (SRO) on the regulatory and policy decisions and risks which impact upon consumers, stakeholders, and the organisation.</li><li>Portfolio management <ul><li>Build a high performing, high morale, set of teams.</li><li>Ensure strong project management tools and practices, including prudent management of the associated budgets.</li><li>Developing organisational capacity to deliver.</li><li>Establish robust governance processes ensuring a balance between strong oversight and ability to respond in an agile fashion.</li></ul></li><li>Relationship management <ul><li>Lead senior engagement with Government, other regulators, and relevant external stakeholders, building strong relationships, and identifying situations in which escalation is necessary.</li><li>Be a visible and accessible representative of Ofgem, providing effective and intelligent input to relevant stakeholders.</li></ul></li></ul><h4>Person specification</h4>Essential Criteria<ul><li>A strategic and inspirational leader within the Energy Industry - significant and proven senior leadership experience. Comfortable managing a team within a complex policy environment, motivating and inspiring staff to deliver strategic priorities and setting the required direction. (Lead)</li><li>Ability to deliver through others – experience of delivering through cross Organisation teams. Driving delivery through critical contributions from several partners to deliver complex Programmes successfully.</li><li>A strong communicator – highly credible communication skills, with experience of building strong stakeholder relationships, high emotional intelligence and the ability to engender trusted relationships that achieve buy-in and commitment from senior stakeholders, both internally and externally.</li><li>Understanding of retail market dynamics and different actors in this space –Knowledge of policy impact on retail markets dynamics from all areas of contribution</li></ul><h4>Behaviours</h4>We'll assess you against these behaviours during the selection process:<ul><li>Communicating and Influencing</li><li>Delivering at Pace</li><li>Leadership</li><li>Seeing the Big Picture</li></ul><h4>Benefits</h4>Alongside your salary of £90,000, OFGEM contributes £26,073 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; SCS1 holiday entitlement; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 20% attendance in the office but this is kept under review), flexible working hours and family friendly policies. Plus, lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), and upload a CV of no more than 2 pages. You will then be asked to provide a 1000 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential skills and capabilities. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Please refer to Civil Service candidate advice on the acceptable use of Artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [<a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>]. Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Jon Townley</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website. <h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU4NjgmdmVyaWZ5PTI4YjM2ZGUyYWIyZTYxMTA3ODFkNTVkMWNlN2JlMDY2JnJlcXNpZz0xNzY2MjA0Njc3LTNiZmQyMDYzOWNmNmJiYWU5YjM5NTdiYmVjMDAzYjRmZGZhNjU4MmE=" target="_blank">Deputy Director – Retail Flexibility and Consumer Experience Opens in new window</a> (pdf, 675kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU4NjkmdmVyaWZ5PWU2N2UwODhkODQ0MjZlZjk4MDU4N2MyMWI4N2E2ODEzJnJlcXNpZz0xNzY2MjA0Njc3LTNiZmQyMDYzOWNmNmJiYWU5YjM5NTdiYmVjMDAzYjRmZGZhNjU4MmE=" target="_blank">Role Profile- DD Retail Flxibility and consumer experience Opens in new window</a> (pdf, 152kB)

OFGEM

Deputy Director- Retail Flexibility and Consumer Experience

HM Courts and Tribunals Service

Senior Developer in Test (Ref: 12806)

<h4>Job summary</h4>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.We are seeking a confident and experienced Customer Service Team Manager to join our dynamic team. This role requires someone who thrives in a fast-paced environment and has a proven track record of managing customer service teams with energy and empathy. You’ll bring strong interpersonal and communication skills, with the ability to motivate and support your team to consistently deliver outstanding service. You’ll be adept at monitoring performance, providing constructive feedback, and managing underperformance with clarity and fairness.<h4>Job description</h4>Resilience and composure under pressure are essential, along with a positive attitude toward change and a commitment to continuous improvement. You’ll be proactive in identifying training needs and supporting team development through coaching and cross-skilling, helping individuals grow and succeed. Confidence in raising operational issues and contributing to workforce planning discussions is key, as is a highly organised approach and strong problem-solving skills with attention to detail.Above all, we’re looking for someone who is passionate about delivering excellent customer service and fostering a culture of inclusion and wellbeing. If you’re ready to lead with purpose and make a meaningful impact, we’d love to hear from you.Please note this role is known internally as Engagement Team Manager.<h4>Person specification</h4>Essential Criteria<ul><li>Proven experience in managing a high performing customer service team in a call centre, with a focus on delivering a high-quality service (lead criteria) </li><li> Demonstrated ability to monitor individual and team performance, provide constructive feedback, and address underperformance or behavioural issues</li><li> Confidence in using and embedding digital tools with a proactive attitude towards AI and automation to improve internal processes and service delivery</li><li> Ability to remain calm and effective under pressure, embrace change, and contribute to continuous improvement while promoting a culture of inclusion and wellbeing</li></ul><h4>Behaviours</h4>We'll assess you against these behaviours during the selection process:<ul><li>Leadership</li><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. As part of the application process, you will need to complete and pass the online Civil Service Tests – Civil Service Verbal Reasoning &amp; Management Judgement Test . More information on preparing for this test can be found <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">here.</a>You will also be asked to provide a 1250 word ‘supporting statement’ evidencing how your experience meets the essential criteria on the attached role profile. Shortlisted candidates will be invited to interview where they will be assessed using behaviours-based questions and a selection of experience-based questions specific to the role. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [<a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>]. Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lynn Robertson</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Online test instructions</h4>The tests are not timed but please ensure that you allow sufficient time to complete the Civil Service Tests and your application before the deadline as late applications will not be accepted<h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website. <h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzUzMTkmdmVyaWZ5PTJmZjk5NjcyNzUzNDY0ZDE1Yzc5ZjdiOTFkNjVmYjJhJnJlcXNpZz0xNzY1NjE3NzAzLTVmMzZjOTE0NTdhNjUxMjA3NWUwYjNjNDMzZjE0Mzg4MzQxOTM0MWY=" target="_blank">Customer Service Team Manager 441547 candidate pack Opens in new window</a> (pdf, 664kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzUzMjAmdmVyaWZ5PWM5MjVjMWU2ZGZlYTE4Y2ViYjJjZjZiMGZjYWIzNzAwJnJlcXNpZz0xNzY1NjE3NzAzLTVmMzZjOTE0NTdhNjUxMjA3NWUwYjNjNDMzZjE0Mzg4MzQxOTM0MWY=" target="_blank">Role Profile_Customer Service Team Manager Opens in new window</a> (pdf, 146kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzUzMjEmdmVyaWZ5PTlmZWM5N2E5MzM4M2FkNjFlNjViNzIxMGU4ZWEzMjUxJnJlcXNpZz0xNzY1NjE3NzAzLTVmMzZjOTE0NTdhNjUxMjA3NWUwYjNjNDMzZjE0Mzg4MzQxOTM0MWY=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 372kB)

Customer Service Team Manager

Department for Education

Skills England – Skills Needs Assessments Analyst

Clerk to HM Judges (Ref: 13229)

<h4>Job summary</h4>Ofgem is at the forefront of the fight to reform how Britain’s electricity market works, reshaping pricing to strengthen energy security and cut long‑term costs for consumers. We’re looking for a Principal Expert to join us and play a leading role in shaping one of the most significant market reforms underway, influencing how investment decisions are made across the energy system. Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people. We’re offering a permanent opportunity to work on one of the highest‑profile programmes in the UK energy landscape. This role sits at the heart of Reformed National Pricing, a major DESNZ‑led programme where Ofgem has a central influence on policy design and regulatory direction. You’ll operate in a complex, fast‑moving environment, applying deep expertise to shape outcomes that will have long‑term impact on consumers and the energy system. You’ll join a high-performing and diverse team working on strategic investment that underpins a low‑carbon, flexible and cost‑effective electricity system. This is a role with real agency and visibility, offering the chance to lead thinking, influence senior decision‑makers and contribute to reforms that will define how the system evolves for decades to come.<h4>Job description</h4>We’re looking for someone with authoritative knowledge of the GB energy landscape, strong policy judgement and the confidence to operate as a recognised expert in a complex environment. You’ll bring credibility, analytical strength and the ability to influence across organisational and professional boundaries, translating complexity into clear, well‑balanced strategic insight. In return, you’ll be part of a collaborative and inclusive organisation that values intellectual rigour and thoughtful challenge. We offer working that best suits your professional style, a supportive expert community, a generous civil service pension and a benefits package that reflects the seniority and importance of this role. We have a critical purpose to shape Reformed National Pricing and ensure regulatory frameworks send the right signals for investment, innovation and system resilience, delivering a low‑carbon electricity system that works better for consumers. If you want to work at the forefront of market reform and apply your expertise where it truly matters, read on and find out more.<h4>Person specification</h4>Essential: <ul><li>Comprehensive and proven knowledge of energy markets and the influence of key regulatory measures, including transmission access rights, network charging frameworks, and the connection regimes (LEAD)</li><li>Experience of leading in a complex environment, acting as an internal expert – advising and challenging senior leaders on strategic and operational performance related matters: effectively presenting the risks, trade-offs, and wider commercial and economic considerations to decision makers (LEAD)</li><li>Proven experience of managing people, directly or as part of virtual teams, and delivering projects against challenging deadlines with minimal supervision, and the ability to react appropriately to fast changing circumstances and unforeseen challenges </li><li>Excellent written and verbal communication skills, with the ability to effectively communicate complex issues to non-expert audiences </li></ul>Desirable:<ul><li>Demonstrated understanding and experience of analysing market behaviour of storage and demand side resources </li><li>Familiarity with licensing and industry codes frameworks and change process </li></ul><h4>Behaviours</h4>We'll assess you against these behaviours during the selection process:<ul><li>Delivering at Pace</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience. When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [<a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>]. Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Chloe Baily</li><li>Email : <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website. <h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NDAmdmVyaWZ5PTQ0ZjBkNmM1ZmZjNzY0ZDVlNWUwYjc2MGJiZGFkZmZiJnJlcXNpZz0xNzY2MjA0NTg0LWM3ZjI4NTE1YjIwZDM1OGY2ODE2MWNkODZkYTkxNmQ4NTE0ZDc2NWY=" target="_blank">442980 Role Profile Opens in new window</a> (pdf, 99kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NDEmdmVyaWZ5PWQ3NzJkMTliNjdlMDEwZmNkZmNmOTU5ZWM1ZTViMzE0JnJlcXNpZz0xNzY2MjA0NTg0LWM3ZjI4NTE1YjIwZDM1OGY2ODE2MWNkODZkYTkxNmQ4NTE0ZDc2NWY=" target="_blank">442980 Candidate Pack Opens in new window</a> (pdf, 669kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NDImdmVyaWZ5PTU0NGViMjRmYTk5NmM2MzM3ZTZjNGE5ODlmZjBkNGVjJnJlcXNpZz0xNzY2MjA0NTg0LWM3ZjI4NTE1YjIwZDM1OGY2ODE2MWNkODZkYTkxNmQ4NTE0ZDc2NWY=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Principal Policy Expert

Title: Resolutions OfficerContract Type: Various positions available - permanent, full time, 35 hours per week/Fixed term contract, full time, 35 hours per weekSalary: Starting from £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary)Grade: 06Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 20th January at 11pmInterviews to be held via MS Teams on a date to be confirmed.Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHANGodXTXn4+IlUTC9lPFM5wfsjCYLD6iQh3P0vcyfhyO1qVOksQ5q4Di/x1+4MBfI" target="_blank">Role Profile - Resolution Officer.docx</a><a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHANGodXTXn4+IlUTC9lPFM5wfsjCYLD6iQh3P0vcyfhyO1qVOksQ5q4Di/x1+4MBfI" target="_blank"></a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Customer Relations Team at L&amp;Q!Are you passionate about delivering excellent customer service and resolving issues that truly make a difference? Do you thrive in a fast-paced environment where empathy, problem-solving, and great communication come together?We’re looking for an experienced Resolution Officer to join our Customer Relations Team. You’ll play a key role in investigating, resolving, and responding to customer complaints in line with the Housing Ombudsman Complaint Handling Code, ensuring we always put our residents first.You’ll manage your own caseload, working closely with colleagues across the business to find fair, balanced outcomes. This role requires diplomacy, attention to detail, and the ability to think creatively when handling complex cases.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Managing and owning a caseload of ongoing customer complaints, typically 3–5 new cases per week.</li><li>Conducting thorough, impartial investigations and producing high-quality written responses.</li><li>Communicating with customers via phone, email, and MS Teams to understand concerns and expectations.</li><li>Liaising with internal departments to reach effective resolutions and, where appropriate, awarding compensation in line with policy.</li><li>Ensuring all records are up-to-date and compliant with the Housing Ombudsman Code.</li><li>Challenging internal decisions where necessary to ensure fair outcomes for residents.</li></ul>What you'll bring:<ul><li>Strong customer service experience, ideally in a complaint-handling environment.</li><li>Excellent written and verbal communication skills.</li><li>Proven ability to manage competing priorities and meet deadlines in a busy, target-driven setting.</li><li>A collaborative approach with confidence to challenge and influence stakeholders.</li><li>Compassion, empathy, and an understanding of customer needs and vulnerabilities.</li><li>Computer literacy and the ability to quickly learn new systems.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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London and Quadrant Housing Trust

Resolutions Officer - 7391

Title: Lettings Operations ManagerContract Type: 9 Month FTCSalary: £55,270 per annum to £61,018 per annum (London weighted salary) or £47,920 per annum to £53,345 per annum (Regional salary), dependant on experienceGrade: 10Reporting Office: London, Stratford or Manchester, Trafford.Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 20th January 2026 - 23:00Interview Dates: On a date to be confirmedPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQlCB5hgZYBv2zmkcG3JSeEnuXTmzjTNT2/qn+eOPy99pA0q4C33A3UlODu4Q7CPjI" target="_blank">Lettings Operations Manager.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Previous applicants need not apply - if previous application was regretted in the last 12 weeks.Join our Lettings Team at L&amp;Q:We are currently recruiting for a Lettings Operations Manager to work with our Head of Voids &amp; Lettings to deliver a sector-leading service across a large geographical region with direct responsibility for the financial and operational performance, ensuring that customers receive the best possible experience of the service.If this sounds like you, we would love for you to apply!Your impact in the role:Ensure reliable and close partnership with the Head of Empty Homes and Lettings for the joint successful review and continuous transformation of the empty homes, lettings, and rehousing service, providing efficient management, and making recommendations around policy, procedure, and structure. This will include lettings, allocations, rehousing, void management, temporary accommodation, and decanting. Support the Trust’s key corporate objective of providing more new homes to rent across a range of tenuresWhat you'll bring:<ul><li>Experience of business improvement, benchmarking, and service improvement</li></ul><ul><li>A strong resource planning and management skills with ability to lead, motivate and inspire other</li></ul><ul><li>Highly developed financial awareness and commercial acumen.</li></ul><ul><li>Experience in operational housing management and lettings is essential.</li></ul><ul><li>Highly developed relationship, client and/or stakeholder management skills with the ability to influence and negotiate.</li></ul><ul><li>Excellent communication, organisational and presentation skills, with the ability to manage knowledge from external sources.</li></ul><ul><li>Able to lead, manage and motivate others to deliver against defined objectives in a demanding customer facing environment, including the management of contracts and the relationship with sub-contractors.</li></ul><ul><li>A strong resource planning and management skills with ability to lead, motivate and inspire others.</li></ul><ul><li>Ability to quickly interpret complex information and data and translate this into a business case for change.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome - Find out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Lettings Operations Manager - FTC - 7393

Title: Personal Assistant to the Partnerships Director NW and Director of Governance and AccountabilityContract Type: 12 month FTC – Full Time – 35 HoursSalary: £35,951 per annum to £39,531 per annum (London weighted salary) or £32,188 per annum to £35,953 per annum (Regional salary), dependant on experience.Grade: 7Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Reporting Office: London, Stratford or Manchester, TraffordWorking Location – London and Manchester offices – Travel between offices will be required.Working Pattern – Monday to Friday – 09:00 -17:00Closing Date: 16th January 2026 – 12:00 PM (Midday)Interview Dates: Interview format and date TBCPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQS/p2QnwaPLuxGQS8KrRUOwLEJfP6mWOUGejy1m+hsd58vpWQ07ihAOKiGG+M3zy0" target="_blank">PA - Partnerships NW &amp; Gov &amp; Accountability.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Chief Executive and Governance and Accountability Teams at L&amp;Q:A unique opportunity has arisen for a proactive PA to support two exciting areas of the business.As the PA to both the Director of Partnerships in the North West and the Director of Governance and Accountability, this role offers variety both in terms of the work you will be leading and the people you will be working with across the full L&amp;Q geography.The ideal candidate for this role should have experience supporting at Director level gained within a fast paced, demanding environment.A strong level of professionalism is essential, and this role would suit someone who is composed, highly organised and who has exceptional attention to detail. You will need to demonstrate that you have managed a busy workload with the ability to meet strict deadlines. MS Word, Teams, PowerPoint, Outlook and Excel is essential and will all be used on a daily basis.If this sounds like you, we would love for you to apply!Your impact in the role and responsibilities will be varied and include:<ul><li>Complex diary management, dealing with ever changing meetings and demanding last minute requests</li><li>Inbox management – determine and prioritising actions, identifying areas of concern and ensuring the director is aware.</li><li>Deal daily with a wide variety of colleagues and external partners including those that report to the Director of Governance and Accountability.</li><li>Manage travel and accommodation requirements for the Directors, assessing and making accurate judgements of their time commitments.</li><li>Attend and organise meetings – taking minutes, creating and distributing agendas and following up actions.</li><li>Producing presentations, speeches and undertaking research as and when required</li><li>Coordinating and keeping on top of expenses, travel fees, mileage, probity, holiday requests and other HR requests</li><li>Organisation and swift response to the signing of contracts and various documents</li><li>Event Planning – Organising Site Visits, Conferences, Roundtable events, Departmental away days and broadcasts and more</li><li>Excellent communication and being first point of contact to internally and externally, handling complex and confidential requests in a timely manner</li><li>Maintain a strong understanding of different teams and departments across L&amp;Q</li><li>Confident user of Microsoft Teams – experience in Live Broadcasts, team events, uploading, sharing and editing files and documents, use of team calls and functions during meetings.</li><li>Develop and maintain efficient and accurate electronic filing to ensure documents/information is easily accessible</li></ul>What you'll bring - experience we are looking for:<ul><li>Ideally 2+ years of PA experience at Director Level</li><li>Ability to support 2 Directors effectively, one of whom manages a team of circa 60 colleagues.</li><li>Must have the confidence to work alongside Board Members and Exec Directors to provide support where required</li><li>Experience dealing with last minute changes to diaries, meetings, travel etc.</li><li>Ability to use your own initiative, make decisive decisions, have great attention to detail and a proactive work ethic.</li><li>Able to work both independently but also collaboratively with the other EA/PAs within the team</li><li>Dealing with expenses and signing of documents to meet deadlines</li><li>Strong communication and will have worked with a range of people at all levels, keeping a professional approach at all times</li><li>Event planning from venue booking through to the running of the day, ensuring a smooth and valuable day</li><li>Organising travel itineraries including hotel bookings, restaurant bookings, transport etc.</li><li>Strong computer skills mainly around, Microsoft Teams, Word, PowerPoint and Excel</li><li>Housing experience is not essential however this would be a bonus</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome.Find out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>.Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





<ul></ul>

Personal Assistant - 7390

<h4>The role</h4>We are looking for a proactive and detail-oriented Debt Recovery Officer to join our Property Business Team. This is a key role in ensuring the effective recovery of commercial rent, service charges, and insurance premiums across the Council’s commercial and operational portfolio. You will work within a statutory framework, ensuring compliance with legislation such as the Landlord and Tenant Act, Local Government Finance Act, and GDPR.You will act as the main point of contact for debt recovery matters, liaising with internal teams, external agencies, and professional bodies to safeguard the Council’s interests. This role requires a strong understanding of property management and debt recovery processes, as well as the ability to deliver services that are innovative, customer-focused, and aligned with best practice.What you’ll be doing:<ul><li>Manage a large revenue portfolio and monitor accounts using Council systems.</li><li>Take appropriate recovery action, including recommending legal or bailiff action where necessary.</li><li>Prepare cases for court and issue statutory notices.</li><li>Administer instalment agreements and respond to rent-related enquiries.</li><li>Produce reports and maintain accurate records in line with audit requirements.</li><li>Liaise with internal departments, external contractors, and legal representatives.</li><li>Contribute to policy development and continuous improvement within Southwark Property.</li></ul>What you’ll bring to the role:<ul><li>Knowledge of Landlord and Tenant legislation and property management.</li><li>Experience in commercial rent and service charge recovery, debt recovery processes, and litigation.</li><li>Strong interpersonal and communication skills, both written and verbal.</li><li>Ability to prioritise, meet deadlines, and work independently.</li><li>Proficiency in using a wide range of IT systems.</li><li>You will also demonstrate a commitment to Equal Opportunities, Valuing Diversity, and Health &amp; Safety policies.</li></ul><h4>Why Southwark?</h4>Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.We particularly welcome applications from members of the Black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.<h4>Additional details</h4>This is a full-time role (36 hours per week) offered on a hybrid basis, with at least 50% of working time based in the office.Salary range £35,373 - £41,637 per annum.Employee benefits:You’ll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You’ll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive: <ul><li>A competitive base salary (pro rata for part time staff)</li><li>Strong supportive senior management team</li><li>Regular one to one supervision</li><li>Professional development &amp; training opportunities</li><li>Clear career development pathways</li><li>Agile and flexible working arrangements</li><li>Local Government Pension Scheme (LGPS)</li><li>Season ticket and cycle loans</li><li>Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)</li><li>Wellbeing programme</li><li>HSF Health plan and eye care scheme</li><li>EAP employee assistance programme, confidential counselling and support</li><li>Social clubs and staff groups</li></ul>Disability Confident (guaranteed interview) scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: <ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care, or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition.</li></ul><h4>Recruitment timetable</h4>Closing date: 16th January 2026 at 23:59**We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.Interview date: 28th or 29th January 2026#LI-PC1Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2688140&amp;ptId=110639" target="_blank">Click here to view the Job Description and Person Specification</a></li></ul>





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Southwark Council

Debt Recovery Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5375/UCG_-_JD_Lecturer.doc" target="_blank">UCG_-_JD_Lecturer</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5376/UCG_Job_pack.pdf" target="_blank">UCG_Job_pack</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



0.4 Mathematics Lecturer&nbsp;
£13,656.00 - £16,975.60 per annum including London Weighting Allowance
Who we are
United Colleges Group provides education to over 11,000 learners a year, including 16–18-year-olds, adults, apprentices, and students with high needs, across our five campuses and two colleges; City of Westminster College and College of North West London. The Cockpit Theatre also forms part of the Group.
With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in almost all vocational areas at a variety of levels for a wide range of learners of all ages and starting points.
Our mission is to provide all our learners with the very best knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique, enjoyable and rewarding.
The Role
Due to the recent increase of English and Maths hours the Faculty of English, Mathematics and Skills are recruiting multiple exciting opportunities for qualified and experienced Lecturers in Mathematics. These roles will involve inspiring students from diverse backgrounds to develop their skills in order to provide progression to work and higher education opportunities.
About You
The successful candidate should have a degree (or equivalent) in Mathematics or a related area, with prior experience of teaching and assessment of GCSE and Functional Skills Mathematics qualifications. You should also be familiar with the new Education Inspection Framework.
You will have sound organisational skills, and your ability to work cooperatively and contribute positively and creatively to a team is also essential.
You will also possess a recognised Level 4 teaching qualification (PGCE/CertEd) or be willing to work towards a Level 5 teaching qualification upon appointment.&nbsp; Excellent communication, administration and interpersonal skills together with a commitment to working effectively as part of a team and contribute positively and creatively are also essential in this role.
In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.

How to Apply
If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite <a href="https://urlsand.esvalabs.com/?u=https%3A%2F%2Fucgjobs.com%2F&amp;e=ad22753d&amp;h=174e2d07&amp;f=y&amp;p=y" target="_blank">https://ucgjobs.com/</a>
Alternatively, you can e-mail us on <a href="mailto:hr@ucg.ac.uk" target="_blank">hr@ucg.ac.uk</a> for more information, quoting the job reference.
Please note that we may close the application prior to the listed date should sufficient applicants be received.
The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.&nbsp; Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.

United Colleges Group

0.4 Maths Lecturer

Title: Resolution Team LeaderContract Type: Permanent, Full time, 35 hours per weekSalary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum per annum (Regional salary)Grade: 08Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 19th January 2026 at 11pmInterviews to be held during w/c 26th January 2026Please click here for the role profile -<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQ261PKG9/8mpp6K2OyzRd8+jOTAbKstQ9lNG0IjdMXpJ+NuJJuK76dOJE8vjf2Clu" target="_blank">Role Profile - Resolutions Team Leader.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply*Join our Customer Relations Team at L&amp;QWe’re looking for a passionate and motivated Resolutions Team Leader to join our Customer Relations team.This is an exciting opportunity to lead a team of dedicated Resolutions Officers, ensuring our customers receive a fair, transparent and high-quality complaints service. You’ll play a vital role in driving service excellence, supporting your team to achieve great outcomes, and ensuring compliance with the Housing Ombudsman Code.If you’re an experienced team leader who thrives on developing people, improving processes, and delivering exceptional customer experiences, we’d love to hear from you.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li> Lead, coach, and motivate a team of Resolutions Officers to provide a high-quality complaints service.</li><li>Take ownership of complex and escalated complaints, ensuring fair and timely outcomes.</li><li>Ensure complaints are managed in line with L&amp;Q’s policies, procedures, and performance standards.</li><li>Monitor and report on team KPIs, identifying opportunities for continuous improvement. </li><li>Provide guidance and oversight on responses to the Housing Ombudsman, ensuring quality and compliance.</li><li>Foster a culture of accountability, empathy and problem-solving across the team.</li><li>Build strong relationships with key internal stakeholders to identify and address the root causes of complaints.</li></ul>What you'll bring: <ul><li>Experience leading or supervising a team within a customer service, complaints or resolution environment.</li><li>Proven ability to manage complex and sensitive customer issues effectively.</li><li>Excellent written and verbal communication skills with strong attention to detail.</li><li>Confidence in coaching, motivating and developing individuals to achieve targets.</li><li>A calm, impartial, and solutions-focused approach when handling conflict.</li><li>Knowledge of the Housing Ombudsman Code or housing complaints processes (desirable).</li><li>Proficiency in Microsoft Office and CRM systems.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

Resolution Team Leader - 7389

Title: Resolutions Team ManagerContract Type: Permanent, Full Time, 35 hours per weekSalary: Starting from £55,270 (London salary) and from £47,920 (Regional salary) per annumGrade: 10Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 18th January 2026 at 11pmInterviews to be held on the 28th January 2026Please see the role profile here - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJOxn0uaIw998B27m1Z2faQAsdwmvCceB0XsB3fwRkcQmud5hBdFUujpYYVFj8O+6lMB0fWHYvU+IDjHIBQq8MH" target="_blank">Role Profile - Resolutions Manager.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply*Join our Complaints Team at L&amp;Q:At L&amp;Q we’re committed to delivering exceptional service to our residents – and that means learning from every experience. As one of our resolution team managers you will lead and inspire a team of complaint handlers to ensure a high-quality, robust, and timely complaint management service is provided to residents and other external stakeholders at various levels. The role will help to improve the customer complaints experience to increase resident satisfaction, and you will directly manage Resolutions Team Leaders to role model and implement areas of accountability. Are you an inspirational leader with a track record of managing successful large complaint teams?If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Lead the resolutions team to handle customer complaints in line with agreed policies and procedures</li><li>Lead the team to ensure KPIs and agreed team objectives are met</li><li>Hold colleagues accountable for service delivery required to ensure complaints are proactively resolved in a timely and efficient manner, ensuring that the individual needs of complainants are considered on a case-by-case basis</li><li>Form effective relationships with internal and external stakeholders at all levels to achieve successful results for customers</li><li>Make logical decisions focused on solutions, recognising when things aren’t right, and acting quickly to make changes and put things right for the customer</li><li>Advocate change on behalf of the customer to create a better and faster customer experience for L&amp;Q customers</li></ul>What you'll bring:<ul><li>Experience in managing large complaint-handling teams including setting targets and monitoring quality and compliance</li><li> An ability to find creative and practical solutions to customer issues</li><li>Excellent communication and presentation skills, with the ability to adapt your style to customer needs</li><li>A demonstrable track record of commitment to excellent customer service in a demanding service centre environment</li><li>Experience of leading effective business improvement projects</li><li>Extensive experience of directly managing complaints</li><li>Experience of working in the social housing sector and working in line with the Housing Ombudsman’s Code and Scheme</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Resolutions Team Manager - 7388

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DLO Works Scheduler Scale 6: Starting salary £37,509 per incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Team: Community Works is Lambeth’s in-house Direct Labour Organisation (DLO), delivering communal repairs, FRA remedial works, HIA minor works, estate-based maintenance, and other operational services across the borough. Our FRA programme generates a high volume of safety critical work that must be completed within statutory timeframes. The team works closely with Compliance, Surveyors, Housing Officers, Supervisors, Area Managers, and residents to ensure that all fire safety actions are progressed efficiently and safely. The scheduling function is central to managing workload flow, ensuring accurate coordination, and supporting a compliant and effective FRA service. About the Role: An internal opportunity has arisen for a motivated and organised individual to join Community Works as a DLO Scheduler, with a specific focus on supporting the Fire Risk Assessment (FRA) remedial programme. This role is essential to ensuring that FRA actions are scheduled, prioritised, and delivered efficiently by our in-house operatives and external contractors. The successful candidate will play a key role in ensuring Lambeth meets its fire safety obligations and maintains high standards of service delivery for residents. The DLO Scheduler will be responsible for coordinating and scheduling a significant volume of FRA-related work orders, ensuring tasks are allocated effectively to in-house operatives and external FRA contractors. The role requires strong organisational skills, attention to detail, and the ability to work within fast-paced operational environments. Key responsibilities include: <ul><li>Scheduling FRA remedial works and ensuring efficient appointment booking</li> <li>Coordinating diary availability for operatives, contractors, and residents</li> <li>Ensuring materials and access requirements are identified in advance</li> <li>Monitoring progress of FRA work orders and updating Northgate accurately</li> <li>Liaising with Supervisors, Surveyors, Compliance, and Housing Officers to prioritise works</li> <li>Tracking overdue actions and escalating risks appropriately</li> <li>Supporting audit and compliance reporting, including data for governance boards</li> </ul> This is a vital role that underpins Lambeth’s statutory fire safety responsibilities and supports operational delivery across Community Works. To be considered for interview, your CV and supporting statement will clearly evidence: <ul><li>Experience working in scheduling, repairs, housing operations, or a similar customer-focused operational environment</li> <li>Strong organisational and coordination skills, with the ability to manage high volumes of work orders</li> <li>Knowledge of communal repairs, maintenance processes, or FRA remedial workflows</li> <li>Ability to interpret repair requests and allocate work efficiently to the right teams</li> <li>Experience using housing systems (e.g., Northgate) or similar case management databases</li> <li>Ability to communicate clearly and professionally with residents, operatives, supervisors, and contractors</li> <li>A customer-focused approach with the ability to resolve issues and rearrange appointments effectively</li> <li>Strong attention to detail and the ability to maintain accurate records for audit and compliance purposes</li> <li>Ability to work collaboratively within a fast-paced operational team</li> </ul> Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp; Contact Information: For an informal discussion about the role, please contact Merline St Rose @ <a href="mailto:Mstrose@lambeth.gov.uk" target="_blank">Mstrose@lambeth.gov.uk</a>&nbsp; How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Closing date: @11:59pm on Monday 12th January 2026. Benefits: Please cleck here to view:&nbsp;Lambeth Staff Benefits&nbsp; At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please&nbsp;click&nbsp;here. We actively support applications from Lambeth Care Leavers.

Lambeth Council

DLO Scheduler

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Senior Neighbourhood Surveyor&nbsp; PO4: Starting salary £51,228 per annum incl LW Fixed Term Contract or Secondment Opportunity for 6 months About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Team: The Responsive Repairs Team plays a vital role in ensuring Lambeth’s housing stock is safe, well-maintained, and responsive to residents’ needs. We deliver a high-quality repairs service across thousands of homes, working closely with contractors, surveyors, and neighbourhood housing colleagues to resolve issues efficiently and professionally. Our team is committed to continuous improvement, resident satisfaction, and collaborative working, supporting Lambeth’s ambition to provide excellent housing services that reflect our values of Equity, Ambition, Kindness, and Accountability. About the Role: As a Senior Surveyor, you will play a pivotal role in maintaining and improving Lambeth’s housing stock. You will lead on complex surveying tasks, including diagnosing building defects, damp and mould issues, and structural concerns, ensuring compliance with statutory requirements and best practice standards. Your responsibilities will include: <ul> <li>Carrying out detailed inspections and surveys across a diverse range of properties.</li> <li>Preparing technical reports, specifications, and schedules of work for repairs and planned maintenance.</li> <li>Overseeing contractors and ensuring works are delivered to high quality, on time, and within budget.</li> <li>Providing expert advice to colleagues and residents on building pathology, disrepair prevention, and property safety.</li> <li>Supporting the council’s commitment to excellent housing outcomes by driving continuous improvement and innovation in repairs and maintenance services.</li> </ul> This role requires strong technical knowledge, excellent problem-solving skills, and the ability to work collaboratively across teams to deliver safe, healthy homes for Lambeth residents. To be considered for interview, your CV and supporting statement will clearly evidence: In this section, provide a short and concise summary of the values, behaviours, and skills needed for success. Use bullet points for specific skills, experiences, or qualifications. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a> How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.&nbsp; We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: @11:59pm on Sunday 18 January 2025. Interviews will be held on Friday 19^th December 2025 Please cleck here to view:&nbsp;Lambeth Staff Benefits&nbsp; You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp; At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here.

Senior Neighbourhood Surveyor (Clapham)

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<h1>Summary</h1><h3>Job introduction</h3>Are you a detail-driven finance professional who thrives on accuracy, control, and continuous improvement?We're looking for a Financial Accounting and Control Analyst to play a key role in maintaining a strong financial reporting and control environment across the Group. This is an exciting opportunity to join a high-performing Finance team where your expertise will directly support robust decision-making, financial integrity, and positive outcomes for our residents.You'll work at the heart of our financial operations, collaborating with a wide range of stakeholders and contributing to the ongoing development of best-in-class financial controls and reporting processes.What you'll doAs the Financial Accounting and Control Analyst, you'll be responsible for ensuring that the financial data underpinning our reporting is accurate, complete, and well controlled. You'll help safeguard the integrity of our financial information while driving continuous improvement across financial processes and systems .How you'll do it<ul><li>Lead the timely delivery of accurate Group-wide reconciliations, including all cash and bank-related transactions, in line with published timetables.</li><li>Prepare and deliver monthly control account updates and reports for the Finance Leadership Team.</li><li>Work collaboratively with heads of service, finance business partners, and non-finance stakeholders to improve data quality and ensure compliance with financial processes.</li><li>Analyse trends in financial and non-financial data, providing insight to support effective decision-making and quarterly reviews of Group entities' financial health.</li><li>Support interim and year-end audits by preparing high-quality schedules and analysis and liaising with internal teams and external auditors.</li><li>Ensure accuracy and integrity during data migrations across finance systems, identifying, investigating, and resolving anomalies.</li><li>Continuously review financial controls and processes, recommending and implementing best-practice improvements across the function </li></ul>The ideal candidate You'll be a confident, collaborative finance leader with a passion for accuracy, innovation, and developing people.Essential:<ul><li>Hold, or be working towards, a CCAB-recognised accounting qualification (CGMA, ACCA, ACA).</li><li>Proven experience preparing multiple and complex financial reconciliations.</li><li>Experience working with large financial and non-financial datasets.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Excellent communication and interpersonal skills, with the confidence to engage a wide range of internal and external stakeholders.</li><li>Advanced Excel skills are essential; experience with Sun, Microsoft Dynamics (D365), and Power BI is desirable.</li><li>A strong commitment to ethical principles, including integrity, objectivity, confidentiality, and professional behaviour .</li></ul>Behaviours for success You will live our values and bring them to life through your work:<ul><li>Compassionate - putting people and residents at the heart of decisions.</li><li>Progressive - striving for continuous improvement and innovation.</li><li>Dependable - consistently delivering high-quality, reliable outcomes.</li><li>Inclusive - valuing diversity and collaboration across all teams.</li><li>Empowered - enabling others to achieve their best.</li></ul>What's in it for you?You'll find plenty of opportunities to grow within NHG, supported by a culture that values learning, collaboration, and innovation.Benefits include:<ul><li>Excellent annual leave allowance and flexible working opportunities</li><li>Generous pension scheme</li><li>Enhanced parental leave pay (qualifying period may apply)</li><li>Health cash plan, employee assistance, and staff discounts</li><li>Interest-free loans and cycle-to-work scheme</li><li>Life Assurance - 4x annual salary</li></ul>All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: Submit your application online 16 January 2026Step 2: Attend an interview with the selection panel.Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .   NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Financial Accounting and Control Analyst

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<h1>Summary</h1><h3>Job introduction</h3>Are you a qualified accountant who enjoys combining strong technical expertise with leadership and continuous improvement?We're looking for a Financial Accountant - Reporting and Control to play a pivotal role in maintaining a robust financial control environment and delivering high-quality statutory reporting across the Group. This is an excellent opportunity to take ownership of financial reporting for multiple entities, lead audit delivery, and influence best practice across the wider Finance function.You'll be a trusted technical expert and role model, helping to ensure our financial reporting is accurate, compliant, and supports effective governance and decision-making.What you'll doAs the Financial Accountant - Reporting and Control, you will be responsible for statutory accounting, regulatory reporting, and audit delivery for your designated group entities, while ensuring strong financial controls and continuous improvement across financial accounting processes .How you'll do it<ul><li>Prepare accurate and timely quarterly and annual statutory accounts for designated group entities, including all supporting schedules.</li><li>Perform detailed analytical reviews of financial statements to support smooth and timely interim and year-end audit delivery.</li><li>Manage the end-to-end delivery of interim and final audits for assigned entities, working closely with internal teams and external auditors.</li><li>Ensure monthly reconciliation of intercompany balances, group investments, and borrowings, maintaining robust statutory account schedules.</li><li>Support the preparation and submission of regulatory returns, including FVA and Companies House filings.</li><li>Prepare and review monthly group control account reconciliations, ensuring accuracy and compliance with agreed standards.</li><li>Contribute to quarterly financial health reporting, providing clear insight into risks for Management and Audit &amp; Risk Committee oversight.</li><li>Drive continuous improvement initiatives across the financial accounting and control function.</li><li>Work collaboratively with finance business partners and heads of service to ensure timely and accurate delivery of monthly control accounts.</li><li>Support performance tracking against agreed KPIs, enabling early identification of issues and corrective action.</li><li>Help set departmental delivery standards and provide coaching or training where required.</li></ul>The ideal candidate You'll be a confident, collaborative finance leader with a passion for accuracy, innovation, and developing people.Essential:<ul><li>Fully qualified CCAB accountant with evidence of ongoing CPD.</li><li>Proven experience in statutory financial reporting and maintaining strong financial control environments.</li><li>Demonstrable experience managing interim and year-end audits and working effectively with external auditors.</li><li>Strong knowledge of regulatory financial returns and filings, including FVA and Companies House.</li><li>Ability to provide clear, expert technical accounting advice to a range of stakeholders.</li><li>Excellent written and verbal communication skills, with the confidence to engage and influence at all levels.</li><li>A collaborative leadership approach, acting as a role model who consistently reflects organisational values .</li></ul>Behaviours for success You will live our values and bring them to life through your work:<ul><li>Compassionate - putting people and residents at the heart of decisions.</li><li>Progressive - striving for continuous improvement and innovation.</li><li>Dependable - consistently delivering high-quality, reliable outcomes.</li><li>Inclusive - valuing diversity and collaboration across all teams.</li><li>Empowered - enabling others to achieve their best.</li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme </li><li>Life Assurance x 4 annual salary</li></ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: Submit your application online by 16 January 2026Step 2: Attend an interview with the selection panel.Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .   NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Financial Accountant - Reporting and Control

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5100/Senior_Digital_Insight_Analyst_-_job_description_December_2025.pdf" target="_blank">Senior_Digital_Insight_Analyst_-_job_description_December_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5101/APPROVED_How_to_Apply_for_a_BCN_Vacancy_using_a_CV_and_Supporting_Statement_-_January_2023__TOV_.pdf" target="_blank">APPROVED_How_to_Apply_for_a_BCN_Vacancy_using_a_CV_and_Supporting_Statement_-_January_2023__TOV_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5102/APPROVED_BCN_Staff_Benefits_-_January_2023__TOV_.pdf" target="_blank">APPROVED_BCN_Staff_Benefits_-_January_2023__TOV_</a></li>
</ul>

Please apply online via the link provided.



About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.&nbsp;
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. 
About the role
As the Senior digital insight analyst, you’ll lead on our digital analytics to ensure we have high quality, reliable insight that drives better user experience across all our digital products and improves our digital performance.
You’ll take ownership of Google Analytics 4 (GA4) and Google Tag Manager (GTM) , ensuring our tracking and reporting is accurate, insightful, and aligned with our broader data strategy. Working closely with internal teams and external agencies, you’ll embed robust tagging, maintain clear measurement standards and develop accessible dashboards that inform decision-making across the organisation.
A key part of your role will be turning data into actionable insight. You’ll analyse user journeys, identify friction points from ecommerce tracking, run A/B tests, and identify opportunities for growth, your work will help us connect more meaningfully with our audiences. You’ll help us make the most of our digital data, combining it with data from our CRM and other sources to generate joined-up, actionable insights.
Your work will support website optimisation, content decisions, product development and user experience improvements. 
About you
You bring strong hands-on experience in digital analytics and a passion for using data to improve user experience and drive meaningful change.
You are confident in:
<ul>
<li>Implementing and debugging GA4 and GTM</li>
<li>Analysing website performance and user journeys</li>
<li>Building clear dashboards in Looker Studio</li>
<li>Running A/B or multivariate tests to improve conversion and engagement</li>
<li>Presenting complex findings clearly into stories that influence decisions</li>
<li>Supporting others to build their confidence in data</li>
</ul>
Whether your background is in the charity sector or elsewhere, you’re curious about emerging digital trends and motivated by the opportunity to make digital experiences more inclusive, engaging, and impactful.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. &nbsp;&nbsp;
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email <a href="mailto:Recruitment@breastcancernow.org" target="_blank">Recruitment@breastcancernow.org</a>
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 19 January 2026
Interview date:
First interviews: w/c 19 January 2026 9am
Second interviews: w/c 26 January 2026&nbsp;
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Senior digital insight analyst

Title: Cost Manager Contract Type: Permanent, Full Time,35 hoursSalary: £63,807 per annum to£70,555 per annum dependant on experience. *Plus £1,300 Essential Car UserAllowance Grade: 11Reporting Office: London, Stratford Persona: 20% - 40% ofcontractual hours to be worked from reporting office/working location/Site(hybrid working)Closing Date: 19thJanuary 2026 at 9am via MS TeamsInterview Dates: 27thJanuary 2026 via MS Teams<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAHCkGBKfl+1JnZyOPvByCrIAJtRnNNcytJgNEbHz4RPGB8KLtGTu2amsR9mEyYxRU" target="_blank">Role Profile - Cost Manager.docx</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Commercial Team at L&amp;Q:L&amp;Q’s Commercial team within Property Services is seeking a dynamic Cost Manager to establish and lead a new cost consultancy function. This is an exciting opportunity to play a pivotal role in delivering our Major Works and Investment Programme. This is a unique and exciting opportunity to shape the future of cost consultancy at L&amp;Q. As our new Cost Manager, you’ll be instrumental in building an in-house cost consultancy function from the ground up. This strategic move will empower L&amp;Q with enhanced commercial control, enabling us to drive greater value for money across our Major Works and Investment Programme. You’ll be at the forefront of improving cost transparency, strengthening financial governance, and ensuring our projects deliver maximum impact for our residents and stakeholders.The Cost Manger will be required to Lead the development and implementation of a cost consultancy function within the Commercial team. Provide expert cost management support across the Major Works and Investment Programme. Collaborate with internal and external stakeholders to ensure that costs are accurately reported. Produce quarterly commercial overviews, market trend analysis, and audit/valuation assurance reports. Lead quarterly valuation reviews for all partner contractors, checking compliance with the Price Framework. Conduct in-depth audits of build-ups, variations, and open book data. Produce reconciliation reports, identify anomalies, and recommend improvements. Manage final account audits and ensure appropriate shared savings calculations.Take the Lead in Shaping Cost Excellence. This is a rare opportunity to take ownership of a newly created role and make a tangible impact from day one. If you’re passionate about cost consultancy, thrive in a collaborative environment, and want to build something meaningful, this role offers the perfect platform to elevate your career and leave a lasting legacy.If this sounds like you, we would love for you to apply!Your impact in the role:To be considered for this role candidates will be able to demonstrate experience, knowledge and understanding of:· Managing budgetary constraints using forensic cost control techniques· Strong analytical skills and will be highly numerate with data interrogation skills· Experience of managing principal and subcontractor arrangements· You will have a good understanding of Cost value reconciliation · Commercial Awareness with good legal/contractual knowledge· Competent in use of standard methods of measurement and use of NHF SoR’s · Strong leadership skills and experience managing others and working collaboratively with othersWhat you'll bring:· Degree or HNC level in a related discipline or equivalent substantial experience· It is desirable for candidates to be professionally qualified member of CIOB/RICS but not essential.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Fine out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAHCkGBKfl+1JnZyOPvByCrIAJtRnNNcytJgNEbHz4RPGB8KLtGTu2amsR9mEyYxRU" target="_blank"></a> <ul></ul>

Cost Manager - 7372

Title: Senior Quantity SurveyorContract Type: Permanent, Full time, 35 hours per weekSalary: £63,807 to £70,555 pa depending on experience. * PlusEssential Car User Allowance £1,300Grade: 11Reporting Office: London, Stratford Persona: AgileWorker: 20% - 40% of contractual hours to be worked from reportingoffice/working location (hybrid working)Closing Date: 19th January 2026 at 11pmInterview Dates: 27thJanuary 2026 face to face interviews at our Stratford, London Office<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAd/sCP84sJIwxNi42uzQlrViKNw1JAzFCugt9v7svMXq8PHMq1xi5LZm+mfab/fZ/" target="_blank">Role Profile - Senior Quantity Surveyor.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Commercial Team at L&amp;Q:L&amp;Q are looking for a proven Senior Quantity Surveyor with extensive Quantity Surveying experience to join the Property and Investment Services Commercial team. The vacancy exists within the Reactive Repairs and Minor Works Commercial Team. Our Senior Quantity Surveyors have up to 3 direct reports and the role reports to the Senior or Managing Quantity Surveyor. The Senior Quantity Surveyors are responsible for the financial and contractual administration of projects carried out by L&amp;Q, ensuring that general quantity surveying duties are performed to the highest standard and ensuring full contractual and monetary entitlement in the most advantageous terms for L&amp;Q. The Project Quantity Surveyor will also be accountable for the identification, securing and recording of savings on projects.If this sounds like you, we would love for you to apply!Your impact in the role:The post holder will take full ownership of the project and work stream to ensure all costs and required contracts are in place.Being confident in supporting operational colleagues and all other relevant colleagues to ensure that all significant project issues and correspondence and all necessary contractual processes have been observed.You'll be able to take control of the management of subcontractors and suppliers to always achieve best value to a programme whilst protecting the business contractually and providing accurate financial forecasting.What you'll bring:· Providing mitigation strategies for immediate implementation of all matters relating to contract and subcontract for review by Managing Quantity Surveyor or Head of Commercial.· Managing budgetary constraints using forensic cost control techniques· Strong analytical skills and will be highly numerate with data interrogation skills· Experience of managing principal and subcontractor arrangements· Be confident in managing poor performance.· You will have a good understanding of Cost reconciliation for a workstream· Commercial Awareness with good legal/contractual knowledge· Competent in use of standard methods of measurement and use of SoR’s· Degree or HNC level in a related discipline or equivalent substantial experience· It is desirable for candidates to be professionally qualified member of CIOB/RICS but not essential.A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. <ul></ul>

Senior Quantity Surveyor - 7373

Title: Delivery Programme Lead - East London and EssexContract Type: Permanent, Full Time, 35 hours per weekSalary: £47,135 per annum to £52,008 per annum dependant on experience. *Plus Essential Car User Allowance £1,300 per annumGrade: 9Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid Closing Date: 16th January 2026 at 11pmInterview Dates: 2nd and 3rd February 2026 Face to Face interview at our Stratford, London office<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAlWOkGwJqnr0HkVwwyFkDARfVGsZLC41e7GM2zwqdbtOIdbCu9b2HCFk/WwIe87iP" target="_blank">Role Profile - Delivery Programme Lead.docx</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Join our Delivery Team at L&amp;Q:L&amp;Q are looking for a Delivery Programme Lead with experience in the project management of large scale Planned Maintenance &amp; Refurbishment works programmes to properties in a social housing setting. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties &amp; sites in East London and Essex.If this sounds like you, we would love for you to apply!Your impact in the role:The role involves the day-to-day management of large scale Planned Improvement Works programmes via Delivery Partner contractors. Programme works may include Kitchen and Bathroom upgrades, replacement of windows &amp; doors, re-roofing, building fabric repairs, Cyclical Decorations, M&amp;E upgrading programmes, Complex Projects and energy efficiency Retrofit works.What you'll bring:· Direct experience of successfully managing contractors to deliver large scale building refurbishment workstreams safely, to the required quality standards and within the agreed Budget and planned Timescales, whilst achieving high levels of Customer Satisfaction.· Ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&amp;Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes. (Note: Previous experience of working under a Partnering form of contract eg. PPC2000 would be an advantage).· Willingness and ability to take ‘ownership’ of your designated workstreams – identifying any delays or blockages and pro-actively working with our Partner contractors in agreeing &amp; implementing mitigation measures· Relevant technical experience in planned maintenance and property upgrading works (Internal and External)· Good practical knowledge of Health &amp; Safety and CDM Regulations and requirements. Ability to be vigilant on site and willing to challenge any shortfalls.· Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements upon satisfactory completion.· Ability to identify and instruct legitimate Variations to the agreed scope of works as and when they arise· Ability to effectively chair regular (weekly) progress update meetings with our Delivery Partner contractors – ensuring that outputs and actions are recorded and complied with by all parties.· Strong customer service experience in dealing directly with Residents with empathy and pro-actively resolving any issues / complaints within required timescales. Ability to liaise effectively and work collaboratively with our Delivery Partner contractors and our L&amp;Q Customer Service team to drive up levels of customer engagement and satisfaction.· Strong organisational, time management and prioritising abilities.· Good project administration, monitoring, tracking and report writing skills.· Effective communication and influencing skills at all levels with all stakeholders· Strong IT skills – Word, Excel (Advanced), Outlook.· A full UK driving license and access to a car is essential for this role.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Fine out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ<ul></ul>

Delivery Programme Lead - East London and Essex - 7378

We’re looking for two Heating and Billing Managers to join our Mechanical Services team and take operational responsibility for the delivery of heat network billing across our portfolio. In this role, you’ll manage billing and income collection services for approximately 250 heat networks, ensuring full cost recovery and compliance with Heat Trust standards. You’ll work closely with internal teams, contractors, and external stakeholders to deliver a first-class service to our customers while driving improvements and efficiencies. This is a key role in supporting the sustainable delivery of heat and hot water services and contributing to the development and implementation of our new strategy. You will be required to attend the office a minimum of two days per week for meetings and collaboration.What you'll doOn a day-to-day basis, you’ll oversee billing operations, manage income recovery processes, and ensure compliance with regulatory and contractual requirements. You’ll act as the first point of contact for residents and local officers regarding billing queries, analyse billing data to monitor performance, and identify opportunities for improvement. You’ll manage relationships with third-party suppliers, attend monthly and quarterly review meetings, and produce reports on service performance. You’ll also support the development of a ‘one team’ culture, working collaboratively with Housing Operations and other departments to raise the profile of the Heat Networks team and deliver excellent customer service. What you'll need<ul><li>Experience in contractor and stakeholder management</li><li>Strong background in income and debt recovery processes</li><li>Excellent communication and relationship-building skills</li><li>Proficiency in MS Office applications, including Excel and Word</li><li>Awareness of heat network best practice and standards, with a degree or working towards a professional qualification in Heat Networks</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Wednesday 28th January We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





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Peabody

Heating and Billing Manager

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How to Apply
If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite. Alternatively, you can e-mail us on&nbsp;<a href="mailto:hr@ucg.ac.uk" target="_blank">hr@ucg.ac.uk</a>&nbsp;for more information, quoting the job reference.
The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.&nbsp; Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.
Please note that we may close the application prior to the listed date should sufficient applicants be received.



Physics Hourly Paid Lecturer
£38.23 (including holiday pay) – Tutor Rate £32.27 per hour (including holiday pay) – Teaching Rate £24.72 per hour (including holiday pay) – Additional Duties Rates
Part Time, Variable hours
We are seeking ambitious, outstanding candidates to join our teaching staff at United Colleges Group. We are a forward-thinking education provider and our mission is to deliver outstanding, world class education and skills.
Who We Are
UCG provides education to over 11,000 learners a year, including 16–18-year-olds, adults, apprentices, and students with high needs.
With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in almost all vocational areas at a variety of levels for a wide range of learners of all ages and starting points.
Our students UCG attracts students from across London and beyond. Our students come from a diverse range of backgrounds. In the academic year 2022-23, we enrolled more than 3500 full time 16-18 students, 8,000 adult learners and over 450 apprentices across our Group. UCG currently enrol 250+ HE students per year, across 4 campuses onto 12 courses from STEM subjects (Science, Construction, Engineering, and Computing) to Business, Music and Professional Qualifications.
We have around 1,000 dedicated, skilled and enthusiastic staff who always put the needs of our students first and we are now looking for a Hourly Paid Lecturer in A Level Physics to join our cohort of dedicated staff.
Our mission is to provide all our learners with the very best knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique, enjoyable and rewarding.
About you
The A-Levels, Science, Higher Education Career Cluster has an opportunity for a suitably qualified part time lecturer.
The successful candidate should have a degree (or equivalent) in a related area. You should also be familiar with the current Physics curriculum and we encourage applications from teachers with a broad range of disciplines both in practice and theory.
Good interpersonal and the ability to work with and relate to students of all ages and abilities and earn their respect and help them to develop to their full potential will be highly beneficial in this role. The successful applicant must also take a student-centred approach, with the ability to offer flexible and stimulating group teaching and classroom management and motivation of students in the 16 -19 age range.
The successful applicant will coordinate the effective delivery of the Physics study programmes across various levels providing academic leadership for students, creating a curriculum that is engaging, relevant and coherent and in line with local and national priorities. As a Lecturer in Physics, you will develop and maintain up to date industry knowledge, bringing in industry professionals, where possible, that are relevant to the curriculum and the employability and skills needs of students. You will support and motivate learners to meet their individual aspiration and goals and will coordinate the tracking of learners’ achievements. In your role you will lead study programmes to attain outstanding achievement and student retention and progression.
You will have sound organisational skills, your ability to work cooperatively and contribute positively and creatively to a team is also essential.
We welcome candidates with industry experience, and you will have the opportunity to work towards a teaching qualification. The role will require you to work towards a recognised Level 4 teaching qualification (PGCE/CertEd) or be willing to work towards a Level 5 teaching qualification upon appointment.
Please note that we may close the application prior to the listed date should sufficient applicants be received.
The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.&nbsp; Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check

Hourly Paid Lecturer in Physics

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5155/Job_Description_CM_mat_cover__002_.doc" target="_blank">Job_Description_CM_mat_cover__002_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5942/UCG_Job_pack.pdf" target="_blank">UCG_Job_pack</a></li>
</ul>

How to Apply &nbsp;
If&nbsp;you’re&nbsp;ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite.&nbsp;
Alternatively, you can e-mail us for more information, quoting the job reference. &nbsp;
The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.  Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check. &nbsp;
Please note that we may close the application prior to the listed date should sufficient applicants be received.&nbsp;



Curriculum Manager:&nbsp;Computing&nbsp;
Fixed Term, Maternity Cover Until 13/03/2027
£47,391.00 - £49,630.00 per annum including London Weighting Allowance
United Colleges Group are currently&nbsp;seeking&nbsp;an ambitious and experienced Curriculum Manager for Computing to provide strong operational and academic leadership during a period of maternity cover. Reporting to the Assistant Principal, you will play a key role in shaping an outstanding learner experience and driving continuous improvement across teaching, learning and assessment.&nbsp;
We are a forward-thinking education&nbsp;provider&nbsp;and our mission is to deliver outstanding, world class education and skills.  &nbsp;
Who we are &nbsp;
UCG provides education to over 11,000 learners a year, including 16–18-year-olds, adults, apprentices, and students with high needs.  &nbsp;
With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in&nbsp;almost all&nbsp;vocational areas at a variety of levels for a wide range of learners of all ages and starting points.  &nbsp;
Our students UCG attracts students from across London and beyond. Our students come from a diverse range of backgrounds. In the academic year 2022-23, we enrolled more than 3500 full time 16-18 students, 8,000 adult learners and over&nbsp;450  apprentices&nbsp;across our Group. UCG currently enrol 250+ HE students per year, across 4 campuses onto 12 courses from STEM subjects (Science, Construction, Engineering, and Computing) to Business,&nbsp;Music&nbsp;and Professional Qualifications.  &nbsp;
We have around 1,000 dedicated,&nbsp;skilled&nbsp;and enthusiastic staff who always put the needs of our students first and we are now looking for two Curriculum Manager for Engineering,&nbsp;Construction&nbsp;and the Built Environment (ECBE) to join our cohort of dedicated staff.  &nbsp;
Our mission is to provide all our learners with the&nbsp;very best&nbsp;knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique,&nbsp;enjoyable&nbsp;and rewarding. &nbsp;
About the Roles &nbsp;
As a member of the College’s management team, you will lead and inspire a curriculum team, ensuring high-quality, industry-relevant provision that meets the needs of learners,&nbsp;employers&nbsp;and stakeholders. You will&nbsp;be responsible for&nbsp;curriculum&nbsp;performance, staff development, student&nbsp;outcomes&nbsp;and quality assurance, while contributing to wider College and Group priorities.&nbsp;
Key responsibilities include:&nbsp;
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<li>Providing operational leadership for the Computing curriculum, ensuring delivery is high quality, cost-effective and compliant&nbsp;</li>
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<li>Leading,&nbsp;managing&nbsp;and developing staff through effective performance management, coaching and professional development&nbsp;</li>
</ul>
<ul>
<li>Driving excellence in teaching, learning and assessment, using data to improve retention, achievement,&nbsp;progression&nbsp;and student satisfaction&nbsp;</li>
</ul>
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<li>Leading on curriculum planning, timetabling, resource&nbsp;management&nbsp;and student recruitment to meet agreed targets&nbsp;</li>
</ul>
<ul>
<li>Contributing to self-assessment, quality improvement&nbsp;planning&nbsp;and Ofsted readiness&nbsp;</li>
</ul>
<ul>
<li>Ensuring strong pastoral support and a safe, inclusive learning environment for all learners&nbsp;</li>
</ul>
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<li>Building productive relationships with employers,&nbsp;schools&nbsp;and external partners to enhance curriculum relevance and opportunities&nbsp;</li>
</ul>
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<li>Teaching up to 10 hours per week,&nbsp;maintaining&nbsp;credibility and visibility within the curriculum area&nbsp;</li>
</ul>
This is an exciting opportunity for a motivated leader who is passionate about digital education, committed to equality and inclusion, and driven to deliver outstanding outcomes for learners.&nbsp;

Curriculum Manager: Computing

Title: Neighbourhood Housing Lead –East and East Anglia - MultipleContract Type: Permanent - Full Time - 35 hoursSalary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance*Grade: 7Reporting Office: Stratford, London, E15Working/Patch Location: Redbridge, Newham, Havering, Barking and Tower Hamlets.Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday – Friday – 09:00 – 17:00Closing Date: 14th January 2026 -23:00Interview Dates: To be confirmed. Interviews may be held in person at our Stratford office.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Previous applicants need not apply (if prior application regretted in the last 12 weeks)<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx" target="_blank">Role Profile - Neighbourhood Housing Lead.docx</a><a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx" target="_blank"></a> Join our East and East Anglia Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.If this sounds like you, we would love for you to apply!Your impact in the role, as the Neighbourhood Housing Lead, you’ll be responsible for the following:<ul><li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li><li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in</li><li>You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li></ul>What you'll bring:<ul><li>You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.</li><li>You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li><li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li><li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li><li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li><li>Have demonstrable experience in a similar role.</li><li>Have a valid license and access to a car for work use.</li></ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and departmentIf you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Find out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevantpolicy as updated from time to time. #TJ





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145 Jobs in London E1 8QS, UK