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Assistant Hardship Officer
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You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
We are seeking a compassionate, organised, and customer-focused Assistant Hardship Officer to join our team. This is an excellent opportunity for someone who is passionate about supporting vulnerable customers and helping individuals facing financial difficulties.
Working closely with the Hardship Officer and wider support teams, you will play a key role in assessing customer circumstances, providing appropriate support, and ensuring customers receive fair and consistent outcomes.
Key Responsibilities
- Process hardship interventions, including crisis payments and fuel voucher awards.
- Respond to operational enquiries relating to the Emergency Support Scheme, escalating issues where required.
- Maintain hardship systems, records, and processes, including monitoring programme expenditure.
- Support the development and delivery of hardship initiatives, projects, and service improvements.
- Provide advice and operational support to colleagues within the Emergency Support Scheme.
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 3 day’s per week.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
Please note sponsorship is not available for this role.
See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.
Curious about how much a pension with Knowsley Council could be worth? Take a look at this public sector pension calculator to find out.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:
Tom Adams – tom.adams@knowsley.gov.uk - 0151 443 4982
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.
Closing Date: Sunday, 26 July 2026
Interview Dates: 3 and 5 August 2026
Salary range
- £26,403 - £28,142 per year