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Job Description

SEND TRIBUNALS, MEDIATIONS AND RESOLUTIONS OFFICER

SEND COMPLIANCE, RESOLUTIONS AND QUALITY ASSURANCE TEAM

£40,182 to £42,060pa

Permanent – full time

Hybrid – Newham Dockside

Deadline for applications: 30.7.26

JOIN US TO BUILD A FAIRER NEWHAM

At Newham we are ambitious for our children and young people with additional needs. Our aim is to make Newham the best place for all to live, learn and thrive; building on our historic ethos of inclusion and putting children and families at the heart of everything we do. We’re determined and driven towards creating a centre of practice excellence supporting children and young people with SEND, where no child is left behind.

Newham is a diverse borough and we are committed to our workforce being representative of the families that we work with. We are taking concerted, meaningful and intentional action to develop an inclusive culture because we believe this is at the heart of enabling diversity in all respects, including diversity of thought. We challenge all forms of discrimination and injustice to help make Newham a fairer and more equitable place to live, learn and work.

Newham’s children need support from colleagues who:

• Are child centred and knowledgeable about issues affecting children with additional needs.
• Empathetic in their thinking, and towards our families.
• Driven and determined to improve quality of life for children and families.
• Focused on inclusivity and providing opportunities for children and young people with SEND.
• Value diversity and the future; we are one of London’s youngest, most diverse Boroughs – and proud!

Does this sound like you? Apply now and join us

ABOUT THE JOB

The post holder is responsible for providing effective support for the SEND Tribunals, Mediations and Resolutions Team.

The post holder will be the first point of contact for the resolutions service, so will interact with appellants, families, schools and relevant officers. There will be a lot of stakeholder management involved and a helpful, patient attitude to work will be important to success in post.

An acute attention to detail and efficacy when compiling information will be a key part of the role, as the post holder will be responsible for securing, coordinating and submitting information (such as evidence documents and witness statements) on behalf of the local authority.

To find out more and prepare your application please read the job description.

ABOUT YOU

We want to hear from candidates who are empathetic to the challenges faced by children and families affected by SEND, committed to tackling disproportionality wherever they find it, and keen to join us as we strive to build a Fairer Newham.

Candidates will need to meet the following (minimum) criteria in their application to be shortlisted:

• Knowledge and experience of the work of a local authority SEND service, and the impact SEND has on children and families.

• Strong administrative skills, proven by a work history in local authority administration and experience working to deadlines.

• Good knowledge of the SEND Code of Practice and the statutory processes.

• Experience of working with multidisciplinary teams.

• Experience of interacting with service users in a polite and courteous way.

• Experience using Adobe and Excel (basic) and working with databases.

TO APPLY

Please submit a CV and supporting statement through our recruitment portal. The supporting statement should demonstrate how you meet the relevant requirements listed above and in the person specification.

Closing date: 30.07.26

Please view JD here

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

About us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.