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Office Facilities Assistant

Full-time, fixed-term contract until April 2027

Salary: £29,864 per annum plus opportunity to earn up to 5% performance related pay

Location: Hale Village, London, N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Working in our Head Office, you will assist and support the Office Facilities Manager and Facilities Officer in maintaining and managing high quality office facilities, as well as providing an efficient, friendly and customer-focused reception service to all users of the building.

Your role will involve processing payments, managing administrative records and internal post, and organising deliveries, couriers and taxis. You will also be required to take on some manual handling activities, such as distributing and storing deliveries and keeping areas of the building tidy.

In addition, you will help ensure that all callers and visitors are handled efficiently, in a courteous and friendly manner, together with the maintenance of the reception area and interview rooms.

You will already have a proven track record of working in a customer service delivery role, combined with the ability You will be able to problem solve and achieve results, ensuring you meet Newlon Service Standards. Your exceptional communication skills and sound judgement will enable you to meet both customer and company standards, and your natural empathy and willingness to help will give customers confidence that you are committed to providing a great service.

Good numeracy and organisational skills, as well as the ability to cope with ever changing priorities.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. This role is non-hybrid and you will be expected to attend the office 5-days a week. You’ll be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply, please visit our website:

www.newlon.org.uk/vacancies

Closing date: Wednesday 5 August 2026.

Online assessments will be held between Monday 10 and Wednesday 12 August 2026.

Interviews will be held in person at our offices in Hale Village on Thursday 20 August 2026.

No agencies please.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.