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Title: Neighbourhood Housing Lead – South West London

Contract Type: Fixed Term Contract- End of March 2027 - Full Time - 35 hours

Salary: £37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance* (If policy requirements are met*)

Grade: 7

Reporting Office: Morden Road, CR4 4DA

Working/Patch Location: Flexible, floating role with no fixed patch. You’ll provide cover across key locations.

Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday – Friday – 09:00 – 17:00

Closing Date: 7th August - 23:00

Interview Dates: In Person interview at our Morden Road Office on a date to be confirmed

Benefitsinclude: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany more…

Please click here for the Role Profile - Neighbourhood Housing Lead.docx

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Join our South West London Team at L&Q as a flexible Neighbourhood Housing Lead:

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.

If this sounds like you, we would love for you to apply!

Your impact in the role, as the Neighbourhood Housing Lead, you’ll be responsible for the following:

• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
• You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in
• You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.

What you'll bring:

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
• You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.

DBS

Forthis post the successful candidate will need to apply for or be in possessionof an Basic Disclosure Barring Service certificate (DBS) to enable them to work within theteam. For further information about the Disclosure Barring Service please visitwww.homeoffice.gov.uk.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevantpolicy as updated from time to time.

#TJ