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We are looking for a proactive and resident-focused Resettlement and Support Officer to help households living in temporary accommodation successfully move on to suitable, sustainable housing options.
In this role, you will work directly with residents to identify and overcome barriers to move-on, providing tailored advice and support around housing opportunities, welfare benefits, employment, budgeting, and accessing relevant support services. You will develop and maintain move-on plans, promote independence, and work collaboratively with internal teams, landlords, housing providers, and partner agencies to secure positive housing outcomes.
The successful candidate will have experience working with vulnerable households, a good understanding of housing and homelessness services, and excellent communication and problem-solving skills. You will be passionate about helping residents achieve long-term housing stability while reducing reliance on temporary accommodation.

We are seeking at least 2 dedicated Resettlement and Support Officers to join our Housing Needs service. These are permanent posts and one post will be 12 months fixed term contract with possibility of extension.

Newham is one of London’s most vibrant and diverse boroughs, home to a young population and a rich cultural heritage. We are committed to putting people at the heart of everything we do, and we’re proud to offer inclusive services that reflect the needs of our community.

The Resettlement and Support team has been recently established to assess the needs of individuals and families in temporary accommodation with a focus on achieving positive outcomes and enabling their move into suitable long term housing and to provide support to residents in nightly paid accommodation.

The Role

You will work directly with homeless households in temporary accommodation, helping them access support from local voluntary, community and faith organisations, schools, health services, and adult social care. Your goal will be to empower residents to move into suitable, settled accommodation—whether through social housing or the private rented sector.

Key Responsibilities

Provide a customer-focused service to households in temporary accommodation.
Assess housing needs and promote alternative housing options.
Liaise with internal and external partners to coordinate support.
Maintain accurate records and contribute to performance monitoring.
Apply housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017.

About You

Has experience working in housing, homelessness, or support services.
Understands relevant legislation and can apply it in practice.
Is empathetic, organised, and committed to improving outcomes for vulnerable residents.
Can work independently and as part of a team in a fast-paced environment.

Why Join Us?

Generous annual leave and pension scheme.
Access to training and development opportunities.
A supportive and inclusive working environment.
Hybrid working options available

Please view JD here

Closing date 2/8/26

For an informal discussion about the post, please email Kulbir Channa on Kulbir.channa@newham.gov.uk)

Please note previous applicants need not apply

IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

About us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Salary range

£40,182 - £42,060 per year