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We are recruiting a Planner at Caerphilly County Borough Council. Working hours: 37 hours Contract Type: Full Time, Fixed Term until 30th June 2028 Location: Working hours can be split between home and office depending on specific task requirements.Team: Housing This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £27,711 - £30,060 and offer access to training and development opportunities. The successful candidate will be asked to effectively organise and co-ordinate a team of trade staff, Surveyors and program of works via a dynamic scheduling system, overseeing diaries to schedule available work for the most efficient deployment, to meet customer needs and ensure operatives and Surveyors are continually employed. As part of the role, you will need to proactively plan future workloads, taking account of availability in the wider context of AMR functions.For the role, we ask that you have: <ul><li>A Relevant Level 3 qualification on the Credit and Qualifications Framework for Wales.</li><li>Good knowledge of organisational and financial management systems.</li><li>Good customer service skills to ensure customers needs and expectations are met. </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Kath Webb on 07850 319807or email <a href="mailto:webbk@caerphilly.gov.uk" target="_blank">webbk@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Caerphilly County Borough Council

Planner

We are recruiting an Electrical Design Engineer at Caerphilly County Borough Council. Working hours: 37 Hours per week Contract Type: Permanent, Full Time Location: Working hours can be split between home and office depending on specific task requirements.Team: Building Consultancy This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £37,938 - £40,476 and offer access to training and development opportunities. Caerphilly Council require an Electrical Design Engineer to work within the busy property services team to provide electrical design services in relation to multiple concurrent authority improvement schemes.Projects typically range in value from £1,000 to £350,000, and range in scope to include aspects of building services design such as Electrical, Fire Alarm, Emergency lighting, CCTV, Access control and other ancillary electrical systems. The role also includes the development and management of statutory maintenance contracts, including Fixed Wire Testing (EICR) as well as Fire &amp; Emergency Lighting to the existing property portfolio and new build schools.For the role, we ask that you have: <ul><li>A Level 4 or 5 qualification on the Credit and Qualification Framework for Wales. For example HNC/HND in Electrical Engineering or Building Services Engineering.</li><li>Knowledge of Electrical services in local authority buildings including domestic, commercial and industrial infrastructure.</li><li>Extensive experience covering all types of electrical building services.</li><li>Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough.</li></ul> We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Adrian Crabb on 01495235594 or email <a href="mailto:crabba1@caerphilly.gov.uk" target="_blank">crabba1@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.<ul></ul>

Electrical Design Engineer

We are recruiting a Centre Shift Supervisor at Caerphilly County Borough Council. Working hours: 0 hours Contract Type: Casual,Relief Location: Various Locations across the boroughTeam: Community and Leisure This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £30,559 and offer access to training and development opportunities.We are looking for enthusiastic and reliable Relief Centre Shift Supervisors to join our Leisure Services team. This key role involves leading shifts across our leisure centres, ensuring smooth daily operations, excellent customer service, and a safe environment for all users.The postholder will support frontline staff, manage incidents, and uphold service standards. Ideal candidates will have strong leadership skills, a proactive approach, and the flexibility to work across multiple sites, including evenings and weekends.This is a great opportunity to make a positive impact in your community while developing your skills in a dynamic and supportive environment.For the role, we ask that you have: <ul><li>An NVQ/SVQ Level 3 in Leisure Management or equivalent.</li><li>De-Fib Operator and First Aid at Work qualified.</li><li>An understanding of the business demands of a busy Leisure Centre and Leisure Services as a whole.</li><li>The ability to work on a shift pattern that will include evening’s, weekends and bank holidays and become a key holder responding to alarm call outs as and when required. </li></ul>We have excellent benefits including the Local Government Pension Scheme and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Matt Taylor/Sean Spooner on 07802295389/ 01495 248100 or email <a href="mailto:taylom1@caerphilly.gov.uk" target="_blank">taylom1@caerphilly.gov.uk</a><a href="mailto:spoonsh@caerphilly.gov.uk" target="_blank">spoonsh@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Centre Shift Supervisor

*** This vacancy is only available to Caerphilly County Borough Council employees, including agency staff currently working at the Council. ***We are recruiting a Carpenter at Caerphilly County Borough Council. Working hours: 37 Hours Contract Type: Full Time, Fixed Term until 31st March 2026 Location: Ty PenalltaTeam: Asset and Maintenance This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £27,711- £30,060 and offer access to training and development opportunities. Caerphilly Homes maintain over 10,600 homes within the Caerphilly Borough providing a customer focused reactive and planned service and are now looking to expand the team.You will become part of a dynamic team delivering reactive repairs/planned maintenance works to our homes.The successful candidate must have an excellent work ethic, evidence you have the relevant trade qualifications, demonstrate a good sound knowledge of building maintenance, good communication skills, a dynamic approach to the role and be able to lead by example.For the role, we ask that you have: <ul><li>Completed a recognised time served apprenticeship and/or completion of an accredited Building Craft Training scheme. and/or NVQ Level 2 qualification in an appropriate trade.</li><li>Relevant experience within a repairs, maintenance, refurbishment or new build environment.</li><li>Knowledge of relevant Risk Assessments, Method Statements, Safe Systems of Work and Health and Safety issues relating to the post.</li><li>A Full UK Category B (Cars) driving licence to drive a Council vehicle. </li></ul>We have excellent benefits including the Local Government Pension Scheme and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Jason Owen on 07919627304 or email <a href="mailto:owenj@caerphilly.gov.uk" target="_blank">owenj@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.INTERNAL EMPLOYEES ONLY





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Carpenter

We are recruiting a Mechanical Design Engineer at Caerphilly County Borough Council. Working hours: 37 hours per week Contract Type: Full Time, Permanent Location: Working hours can be split between home and office depending on specific task requirements.Team: Building Consultancy This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £37,938 - £40,476 and offer access to training and development opportunities. Caerphilly Council require a Mechanical Design Engineer to work within the busy Property Services team to provide mechanical design services in relation to multiple concurrent authority improvement schemes.Projects typically range in value from £1,000 to £500,000 and range in scope to include all aspects of building services design, such as: heating systems, boiler replacements and statutory maintenance including legionella, boiler inspections, air conditioning, as well as on projects to the existing property portfolio and new build schools.For the role, we ask that you have: <ul><li>Level 4 or 5 qualification on the Credit and Qualification Framework for Wales. For example HNC/HND in Mechanical Engineering or Building Services Engineering.</li><li>A good working knowledge of Mechanical services in local authority buildings.</li><li>Extensive experience covering all types of mechanical building services.</li><li>Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough.</li></ul> We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Adrian Crabb on 01495235594 or email <a href="mailto:crabba1@caerphilly.gov.uk" target="_blank">crabba1@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Mechanical Design Engineer

We are recruiting Sheltered Housing Officers at Caerphilly County Borough Council. Working hours: 37 Hours per week Contract Type: Permanent, Full Time Location: Various locations across the boroughTeam: Housing Services This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £27,711 - £30,060 and offer access to training and development opportunities. Would you like to be part of a dynamic team delivering Housing Support to residents living in sheltered housing schemes across the borough? If so, we want to hear from you !The successful candidate will undertake and review support plans, signpost to other agencies, monitor wellbeing, encourage social interaction and ensure compliance with health and safety. You will be supporting to deliver a service which enables residents to live independently and safely as well as working with other housing teams to carry out appropriate housing management.For the role, we ask that you have: <ul><li>A Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales , or a National Certificate in Supported Housing.</li><li>An Understanding of Health and Safety legislation and Supporting People legislation</li><li>A commitment to providing a high quality customer care service.</li><li>A full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to respond to any issues in a sheltered housing scheme. </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Alyson Colman / Joanne Winston on 01443811424 / 01443811426 or email <a href="mailto:colmaa@caerphilly.gov.uk" target="_blank">colmaa@caerphilly.gov.uk</a> / <a href="mailto:winstje@caerphilly.gov.uk" target="_blank">winstje@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.





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Sheltered Housing Officer

<ul><li>Reference: EC232 </li><li>Division: Crawley Homes </li><li>Salary: £28,489.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:11 August 2025 - 15 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: D - F </li><li>Working hours: 37 per week </li><li>Closing date: 03 August 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are seeking a dedicated and customer-focused Leasehold Officer to join our Leasehold Services team. This is a key front-line role supporting leaseholders, shared owners, and Right to Buy applicants. You’ll be part of a dynamic busy team committed to delivering high-quality services and continuous improvement.You will provide expert advice on leasehold management, service charges, and the Right to Buy process. You’ll also play a vital role in ensuring legal compliance, financial accuracy, and excellent customer service.Preference will be given to applicants who have worked in a leasehold services capacity but training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance.Key responsibilities include:<ul><li>providing advice on leasehold management, service charges, and Right to Buy applications</li><li>maintaining accurate records and managing billing and recovery of leasehold-related charges</li><li>supporting legal processes for arrears recovery and tribunal preparation</li><li>facilitating leaseholder consultations and ensuring compliance with Section 20 legislation</li><li>responding to enquiries from leaseholders, legal representatives, and external agencies</li><li>handling all enquiries for leaseholders</li><li>undertaking occasional site visits and attending evening and weekend consultations as required</li></ul> We're looking for someone with:<ul><li>good organisational and communication skills</li><li>good IT proficiency (Word, Excel, Outlook, Teams)</li><li>experience delivering services to customers, including in challenging situations</li><li>the ability to work flexibly, manage competing priorities and meet deadlines</li></ul>It would also be desirable to have:<ul><li>an understanding of Leasehold and Right to Buy legislation</li><li>experience drafting legal documents or preparing tribunal cases</li><li>knowledge of local authority procedures</li><li>a relevant housing qualification</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4><h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.In order to demonstrate your suitability for the role, please ensure your personal statement illustrates how you meet each point on the person specification.For an informal conversation or further information regarding the role, email <a href="mailto:gurbinder.jagdev@crawley.gov.uk" target="_blank">gurbinder.jagdev@crawley.gov.uk</a>, Leasehold Services Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/leasehold-officer-job-description.pdf"> Leasehold Officer job description (PDF, 170.88 KB) </a></li></ul>





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Crawley Borough Council

Leasehold Officer

<ul><li>Reference: EC172 </li><li>Division: Crawley Homes </li><li>Salary: £29,283.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:01 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: E - F </li><li>Working hours: 37 per week </li><li>Closing date: 25 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are looking for a Compliance Project Support Officer to join our Crawley Homes' Housing team who can:<ul><li>support our Compliance team in delivering planned maintenance and statutory compliance to coordinate and maintain performance data and operational procedures</li><li>monitor and report financial information, ensuring compliance with payment procedures</li><li>provide administrative and technical support, including raising orders, processing payments, and updating records</li><li>maintain accurate records of compliance certificates and statutory servicing (for example, gas, electrical and fire safety)</li><li>respond to customer enquiries and complaints, escalating where necessary</li><li>use IT systems such as Active-H and Microsoft Office to manage data and communications</li></ul>You need to be highly motivated, detail oriented and able to work independently and as part of a very busy dynamic multi-skilled team, having the professional and essential skills to deliver the work as set out in the job description.It would be an advantage, although not essential, if you have worked within a social housing maintenance environment with a background in working on compliance projects.We are a stock retained authority with over 8,400 homes, plus sheltered and hostel accommodation under our management. The stock is managed by our Crawley Homes division. We are passionate about the services we deliver and our commitment to building safety.Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>We offer hybrid working with a requirement to be in the Town Hall a minimum of two days per week.You may be required to work at a contractor’s premises.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:geoff.tarran@crawley.gov.uk" target="_blank">geoff.tarran@crawley.gov.uk</a>.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/compliance-project-support-officer-job-description.pdf"> Compliance Project Support Officer job description (PDF, 152.72 KB) </a></li></ul>





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Compliance Project Support Officer

<ul><li>Reference: EC278 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about making a difference in social housing? Do you have a flair for research, data analysis, and community engagement? We are seeking a dynamic and driven Policy and Engagement Officer (Research and Monitoring) to join our Crawley Homes team.In this important role, you will lead on tenant satisfaction research, performance reporting, and regulatory compliance. Your work will directly influence service improvements and ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon.Key responsibilities include:<ul><li>design and deliver Tenant Satisfaction Measures (TSM) surveys and analyse results</li><li>engage directly with residents through interviews, meetings, and community-based research</li><li>collate and present feedback to inform service improvements and policy recommendations</li><li>report on tenant satisfaction, complaints and neighbourhood issues to senior management</li><li>ensure compliance with regulatory standards including Awaab’s Law and the Housing Ombudsman’s Complaints Handling Code</li><li>manage statutory data returns, for example Local Authority Housing Statistics (LAHS), Local Authority Data Return (LADR) and TSM</li><li>support the development of evidence-based policies and service delivery improvements</li></ul>We're looking for someone with:<ul><li>strong research, analytical, and communication skills</li><li>experience in conducting surveys, interviews, and focus groups</li><li>the ability to interpret and present data clearly</li><li>knowledge of housing sector regulations and consumer standards</li><li>experience in data analysis, reporting, and customer engagement</li></ul>It would also be desirable to have:<ul><li>experience in tenant engagement or local government</li><li>knowledge of housing management systems (for example, Active H)</li><li>Chartered Institute of Housing (CIH) or other relevant housing qualification</li><li>a full current UK driving licence</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) is a condition of employment.You will need to be able to join community events and meetings outside of standard working hours on occasion, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/policy-and-engagement-officer-%28research-and-monitoring-job-description.pdf"> Policy and Engagement Officer (Research and Monitoring) job description (PDF, 134.87 KB) </a></li></ul>





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Policy and Engagement Officer (Research and Monitoring)

<ul><li>Reference: EC123 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.Key responsibilities include:<ul><li>delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy</li><li>developing a wide range of participation opportunities tailored to residents’ needs</li><li>facilitating and supporting tenant panels, including recruitment, training, and development of volunteers</li><li>analysing feedback from surveys, events, and complaints to inform service improvements</li><li>leading and supporting projects based on tenant feedback to enhance service delivery</li><li>collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods</li><li>supporting policy development and resident consultation across Crawley Homes</li></ul>We're looking for someone with:<ul><li>strong communication and facilitation skills across diverse audiences</li><li>experience in resident engagement, participation, or community development</li><li>the ability to manage multiple priorities and deliver projects effectively</li><li>knowledge of housing regulation, in particular, the Consumer Standards</li><li>analytical skills to interpret data and produce actionable insights.</li></ul>It would also be desirable to have:<ul><li>experience in local government or housing</li><li>Chartered Institute of Housing qualification or relevant degree</li><li>project management experience</li><li>experience working with tenant groups or volunteers</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/resident-engagement-officer-job-description.pdf"> Resident Engagement Officer job description (PDF, 111.76 KB) </a></li></ul>





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