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About the Role

We are seeking an organised and proactive Transport Information Assistant to join our Transport Information Team. This is an important role in the delivery of accurate, accessible and up-to-date passenger information across the Liverpool City Region.

As part of a multi-skilled and flexible team, you will contribute to the production, publication and distribution of both printed and digital transport information.

This includes producing timetable posters for bus stops and rail stations, as well as online timetable leaflets; inputting and maintaining transport data for use in real-time information systems and journey planning tools; managing service disruption messaging; and supporting the provision of mapping and wayfinding materials at key interchanges and bus stations.

The role requires a high level of attention to detail to ensure accuracy and consistency across all outputs. You will also support the printing, preparation and finishing of timetable posters for display across the transport network.

About the person

We are seeking an organised, detail‑focused individual with experience in creating customer‑facing information or data management. You will have practical desktop publishing skills, along with the ability to accurately input, process and validate high volumes of data. You will be confident working within established processes and procedures, ensuring consistency and quality across all outputs.

You will be a collaborative team player, adopting a flexible approach to work and able to manage competing priorities while meeting deadlines and maintaining a high level of accuracy in a fast paced environment.

Above all, you will be committed to high standards, attention to detail and continuous improvement, with a clear focus on enhancing the customer experience across the Liverpool City Region.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria.

The information you provide in your application will be used for shortlisting.

1) Outline your experience using desktop publishing software such as QuarkXPress and Adobe Illustrator to produce accurate, accessible and high‑quality work.

2) Describe your experience of working with data, including how you checked for accuracy, identified any issues or inconsistencies, and ensured the information was reliable for use?

3) Describe how you have worked collaboratively and flexibility as part of a team in order to meet deadlines.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
  
  

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa