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Job Title: Library Assistant
Starting Salary: £25,185 with the opportunity to progress to £26,403 per annum (pro rata for part time)
Hours: various hours available
Location: Libraries across Hertfordshire
Contract Type: Permanent/Fixed Term
Directorate: Resources

About Hertfordshire Libraries

Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. We are open for expressions of interest for any of our upcoming Library vacancies. One of those roles could be for you!

Hertfordshire’s libraries are more than collections of books. They are busy hubs for community activities, places to access digital technology, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, Hertfordshire Libraries is a people focussed service that exists to help people to live better lives for longer. All of which means today’s Library Assistants need to be passionate about proactively helping people of all ages and from all backgrounds.

For more information about Hertfordshire Libraries and the services they offer please visit the Working for Hertfordshire's Libraries page.

We currently have vacancies for:

• Cheshunt 18.5 hours

About the role

Library Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities.

• You will be actively promoting and supporting the use of all of our library resources and helping customers to find the information that they need.
• You will help to deliver a programme of library activities and events such as Baby Rhyme Time, as well as supporting the Library Manager in all aspects of the day to day running of the library.
• In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, assisting people to use our CreatorSpace resources, including 3D printers and virtual reality devices.
• All of our Library Assistant roles help to make a positive difference to people’s lives.

About you

We look for people who are resilient, friendly, confident, and outgoing. Who will be a reliable and flexible team player who is willing to engage with the full range of services, and events that libraries offer.

Essential:

• Experience in delivering a high standard of Customer Service to members of the public.
• Resilient – ability to support customers with a wide variety of needs in a busy environment.
• Evidence of working collaboratively with a team to achieve aims and objectives
• Strong communication skills
• Demonstrable time management skills in organising and prioritising.
• Competent ICT skills, including Microsoft Office, Internet and other computer-based resources.

Desirable:

• Experience of meeting KPIs and other targets set by Team Leads
• Skill or experience in promoting events and services.
• Evidence of, or experience in, problem solving
• Ability to support members of the public with queries and use of ICT.
• Knowledge of Library Services.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 5. Please locate the job profile here:

Job profiles - Community services

Making an Application

• To express your interest in working for Hertfordshire Libraries please complete the application form, specifying any preference for locations and hours
• Upload an up to date CV which provides clear evidence of how you meet the essential criteria for the role
• Complete the covering paragraph to evidence and demonstrate specific skills, knowledge and abilities which may not be apparent in your CV. You are encouraged to make best use of the word count to ensure that your application best demonstrates your suitability for the role

Next Steps:

• Your application will be reviewed by the HR Recruitment Team for suitability and held in a talentpool until a vacancy matching your preferences becomes available.
• As and when a suitable vacancy is identified you may be contacted to confirm your availability for the rota
• Your application will be passed to the hiring panel for review
• We will contact you to let you know the outcome of the shortlisting review
• If you are being invited to interview please ensure you have considered the advice provided on Our recruitment process page. The panel will be looking for tangible examples of how you demonstrate the key skills of the role.

Benefits of working for us

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.