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About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamThe Regulatory Compliance team is part of Regulatory Services, a shared enforcement service across Kingston and Sutton.&nbsp; The team provides high quality technical support services for a range of statutory functions including Licensing, Environmental Health and Trading Standards.&nbsp;&nbsp;About the Role and Our Ideal CandidateAbout the roleThe Regulatory Compliance Team Manager is responsible for ensuring the smooth running of the data management system (IDOX). They have direct line management of 3 Regulatory Compliance Officers who provide technical and administrative support to the wider service. The role includes<ul><li>Responsibility for managing the IDOX system, ensuring integration with other council ICT systems</li></ul><ul><li>Writing reports to extract information and data for statutory returns, freedom of information enquiries and to help shape the future work of the service</li></ul><ul><li>Working with the wider service to implement improvements in processes</li></ul><ul><li>Providing new user and refresher training to Idox users, regularly liaison with users and provision of information (process notes, FAQs etc.).&nbsp; Enabling users to self-serve to resolve common issues/requirements and assist where more technical input is required</li></ul><ul><li>Managing a team of officers to provide advice and information to service users and high quality technical support&nbsp;</li></ul><ul><li>Managing their own caseload in support of the team</li></ul>About youAs an enthusiastic, organised person with a passion for providing good customer service you will take pride in motivating your team and have a desire to continuously improve systems and ways of working.&nbsp; You will provide accurate, timely and high quality support to the service, providing data and information across both councils to help shape future service provision and drive forward service improvements.&nbsp;To effectively do this you will need knowledge and experience of IDOX uniform as well as MS Access reporting tools.&nbsp; Experience of working within an Environmental Health, Trading Standards or Licensing team would be desirable.&nbsp;You must be organised, self-motivated and be able to work to tight deadlines demonstrating attention to detail and strong customer service skills.Experience of managing a team would be beneficial, however the team will provide support to those who are taking their first steps into a management role. Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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London Borough of Sutton

Regulatory Compliance Team Manager

Your leadership can transform lives. At Birmingham Children’s Trust, we are committed to making Birmingham the greatest city to grow up in. We are seeking an exceptional leader to head our Strategic Commissioning Service – a pivotal role in shaping services that deliver the best outcomes for children and families. As our new Head of Service of Strategic Commissioning, you will need to be passionate and innovative about shaping commissioning and procurement services for the Trust. It is pivotal that you are able to review contracts and services and have the knowledge and ability to be critical a friend to ensure impactful service delivery that are both cost effective services and deliver maximum social value to improve lives of children and families and workforce in Birmingham. You will be able to:<ul> <li>Lead and inspire a high-performing commissioning team to deliver safe, loving and successful homes for Birmingham children.</li> <li>Develop and implement commissioning strategies that ensure sufficiency of placements, including fostering, residential care, and specialist provision.</li> <li>Drive transformation and innovation, embedding evidence-based practice and co-production with children, families, and partners.</li> <li>Oversee complex procurement processes, ensuring compliance with regulations while achieving value for money.</li> <li>Manage budgets and contracts effectively, using performance data to monitor outcomes and inform continuous improvement.</li> <li>Collaborate across sectors, building strong relationships with health, education, voluntary organisations, and private providers to create integrated solutions. </li> <li>Champion diversity and inclusion, ensuring services meet the needs of Birmingham’s diverse communities.</li> <li>Lead market development and sufficiency planning, ensuring the right services are available now and in the future.</li> <li>Embed quality assurance and performance frameworks, ensuring commissioned services meet Ofsted and statutory standards.</li></ul>Did you know:Birmingham Children’s Trust won the Supportive Social Work Employer of the Year award at the Social Worker of the Year Awards in October 2025. James Thomas, our (BCT) Chief Executive, said:“Winning two Social Worker of the Year Awards is testament to the devotion and dedication of all our staff, from those working with and directly supporting children, young people and families to those who are providing extremely valuable support services to enable practitioners to thrive.”We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.This is a hybrid role based in Birmingham so you must have the correct right-to-work in the UK documents. Sadly, we do not support those who require sponsorship.Interview date: 9th FebruaryAbout You:<ul> <li>A high performing leader with significant experience in commissioning within children’s services or a related field.</li> <li>Strong commercial acumen and understanding of public sector procurement.</li> <li>Excellent negotiation and stakeholder engagement skills as you will be engaging with a diverse range of stakeholder</li> <li>Ability to analyse data and drive performance improvements.</li> <li>Passion for improving outcomes for children and families, with a commitment to trauma-informed and strengths-based approaches.</li></ul>Our offer to you:We offer a vast range of brilliant benefits to our BCT employees. Come join us to receive (not limited to):<ul> <li>A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.</li> <li>Generous Pension Scheme.</li> <li>Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health &amp; Fitness and Personal Wellbeing support and much more!</li> <li>Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use! </li> <li>Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns, to support the needs of the Trust and to ensure a positive work/life balance for our employees</li> <li>You will receive a generous local government pension scheme in line with the Local Government Pension Scheme.</li> <li>and so much more!</li></ul>Onboarding Process:Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian DBS, Right to Work, and Digital ID verification. These are essential pre-employment requirements.Contact:If you’re a passionate, experienced childcare professional ready to help shape young lives while driving high standards of care, we’d love to hear from you! Please reach out to:<ul> <li>Tracy Collins (Assistant Director - Commissioning &amp; Provider Services) - 0759258515</li> <li>David Stringfellow (Director of Commissioning and Specialist Service) - 07830021498</li></ul>*No agencies please* BenefitsHelp us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Birmingham Children's Trust

Head of Service - Strategic Commissioning

To deliver high-quality, trauma-informed life story work for children and young people in care. The role supports them in understanding their personal histories and care journeys, promoting emotional wellbeing and identity development. Undertake therapeutic life story work with children and young people including the formulation of life story books for children lined to permanency planning including those with a plan of adoption, long-term fostering and Special Guardianship Orders. We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting. About you:<ul> <li>Substantial proven training in working with children, young people and their families and experience in therapeutic life story work is desirable.</li> <li>Experience in working effectively and directly with children, young people and their families and an understanding of trauma-informed practice and child development.</li> <li>Experience of delivering evidence-based interventions with children, young people and their families.</li> <li>Experience of completing an assessment of a child’s needs that identifies needs and informs Intervention.</li> <li>Experience of working in partnership with key statutory and non statutory stakeholders.</li> <li>Able to work collaboratively with colleagues and other agencies to chair and implement a plan of intervention where required.</li> <li>Ability to understand, interpret complex written reports and comply with policy and procedures.</li> <li>Ability to analyse information to identify strengths and weaknesses and to develop an appropriate support plan</li></ul>This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship. BenefitsHelp us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Life Story Worker - 24m FTC

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleAs the Technical (FM) Manager for the contract you will have a hands on role in the implementation of the Planned Preventative Maintenance (PPM) and the assessed works programme in relation to all mechanical and electrical services and building fabric issues across a number of leisure facilities in the local area.Alongside with the wider technical team you will identify and correct any ad hoc remedial work whilst also liaising with 3rd party contractors. You will implement through routine maintenance procedures the Company's Technical, Health &amp; Safety and Environmental Policies ensuring the efficient utilisation of all fuels and water.For more information please download our job profile available on our website.More about youYou will have a strong background within the trades/handywork and have experience of working with contractors, from negotiating scope of works through to reviewing and creating snag lists. Ideally you will have a background of working to corporate policies and be able to produce basic reports showing progress on scheduled works.Candidates should be qualified to ONC or City &amp; Guilds in either Electrical or Heating &amp; Ventilation Services. It would be advantageous for you to hold a Pool Plant Operators Certificate however we are willing to support someone to qualify in post.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Places for People

Multi Site Facilities Manager

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity as a Lifeguard at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best.A National Lifeguard Qualification (NPLQ) would be beneficial, however if you are safety conscious, a competent swimmer and eager to gain valuable life skills, then with our continuous learning and development opportunities, we would be happy to support you in achieving this qualification.There are many opportunities available for you within Places Leisure. Starting your career with us as a Lifeguard is a great first step to many different routes including Operational Management, Sales, Fitness or Customer Service.In the Lifeguard Role, we will offer ongoing training &amp; competency assessments as well as opportunities for first aid at work training, swimming teacher qualifications and a variety of apprenticeship routes.A National Lifeguard Qualification (NPLQ) is essential. More about you<ul><li>You will be responsible for the supervision of our customers and other lifeguards using our swimming and pool facilities.</li><li>You will always act safely whilst holding responsibility for the Health and Safety of all pool users and oversee the operations of the building.</li><li>You will have excellent attention to detail, ensuring the safety of our customers whilst they are enjoying the use of our facilities.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest of standards.</li><li>You will have an eye for first class cleanliness and will put this into action whenever required.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Lifeguard

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity for a Fitness Instructor, at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. With your previous experience in the fitness industry, you will be full of enthusiasm and love talking with people whilst motivating others and feel confident in giving suitable health and fitness advice that will match each customer's individual aspirations and goals. All our Fitness Instructors should hold a minimum of CIMSPA Affiliate/Reps Level 2, and it would be ideal if you were to hold CIMSPA Practitioner/Reps Level 3. However, if you are a motivated and driven individual, then with our continuous learning and development opportunities, we would be happy to support you in achieving this qualification.There are many opportunities available for you within Places Leisure. Your career with us as a Fitness Instructor is a great first step to many different routes. You can develop your career by providing outstanding Personal Training sessions and growing your client base. If management is a route you wanted to take, you can work up to be a Fitness Manager.In the Fitness Instructor role, we will offer ongoing training and development opportunities, including support with your CIMSPA Practitioner / Reps Level 3 Qualification, enhancing your customer service skills and much more.More about you<ul><li>Always putting the customers' needs at the forefront of everything you do and have the ability to create personable and meaningful relationships.</li><li>Maintain an interest in your continuous personal development by maintaining a high level of knowledge and play an active part in keeping on top of new trends within the industry.</li><li>Carry out initial inductions and ensure that customers are using the equipment safely and correctly.</li><li>You will be comfortable working with customers of all abilities, no matter what stage they are in their fitness journey. You will be able to set and monitor programmes as appropriate.</li><li>You will work with individuals running Personal Training and small group sessions; be happy to offer Personal Training sessions as an additional service; and look to take on new PT clients from face-to-face interactions and basic marketing tools.</li><li>Work as a team to keep our facilities clean and safe, adhering to regulations and our company procedures. Our teams maintain consistent standards; therefore, you will want to be your best, in everything you do.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Fitness Instructor

RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich.As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role.What will I be doing day to day?<ul><li>Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.</li><li>Handle emergency calls with professionalism and empathy.</li><li>Accurately record all customer interactions on our system.</li><li>Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.</li><li>Respond to outstanding customer queries via email when not on calls.</li></ul>What hours will I be working?Our Customer Service Centre operates 24/7 including weekends - Working hours will be between 8pm and 9am. We are offering flexible working patterns which can be discussed at interview between 30-42 hours per weekYour induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader.What are we looking for from you?We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential – we value the right attitude and a willingness to learn.Ideally, you'll have:<ul><li>First-class customer service and admin skills</li><li>Excellent listening and communication skills (written and verbal)</li><li>The ability to remain calm and professional in emergency situations</li><li>Confidence to carry out instructions quickly and accurately</li><li>Good organisational skills and the ability to work to deadlines</li><li>Working knowledge of Outlook, Excel and Word</li></ul>What does RMG have to offer our Contact Centre Customer Service Advisors?<ul><li>27 days holiday plus Bank Holidays</li><li>Free onsite parking Free onsite parking</li><li>Potential to earn Bonus</li><li>Fantastic reward and recognition scheme that recognizes exceptional customer service</li><li>Career Development and extensive opportunities to progress</li><li>Themed events are held throughout the year, fun, games and incentives galore</li><li>Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support</li><li>Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives</li><li>A comprehensive induction / training period – so you know you will be confident when speaking with customers</li><li>Dedicated Team Leader support</li></ul>





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Customer Service Advisor - Nights

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you!More about the roleThis is a fantastic regional based role covering the South, you won`t be based out of a specific office but will need to be based within the south of England. This is a great opportunity for post graduate quantity surveyor or building surveyor, technical officer, building inspector or contracts manager, also candidates with a trade background who've completed a HNC or equivalent in the Built Environment to take the next step in their careers. As a Contract Lead, you will play a key role in the successful delivery of our repairs, maintenance, and capital component upgrade projects. Your day-to-day responsibilities will include overseeing the execution of building works via our contractor framework, managing the lifecycle from inception to completion. Tasks will include but not limited to reviewing SOWs, specifications, requesting quotes from contractors, arranging pre-start meetings, providing solutions to on-site issues, undertaking post inspections. Also, managing compliance with CDM regulations, Health and Safety, performance, and ensuring contractors meet agreed SLAs and KPIs. You'll also provide valuable technical guidance on building refurbishments and maintenance contracts, actively contributing to Asset Management meetings and offering recommendations for improvement as required.Candidates with MCIOB and/or MRICS/AssocRICS would be advantageous.Essential Criteria <ul><li>Valid driving licence.</li><li>Experience supervising and monitoring works to domestic and commercial properties.</li><li>Proven ability to manage contractors and ensure high‑quality service delivery.</li><li>Experience managing contract performance, including SLAs, KPIs, compliance and budgets.</li><li>Experience managing works programmes and working within CDM Regulations (2015).</li></ul>More about youWe're looking for someone with previous contractor management experience with a strong customer service background and a passion for driving continuous improvement. Experience in overseeing works on domestic and commercial properties is highly desirable, along with a proven ability to manage or lead effectively.If you're a postgraduate in quantity surveying / building surveying or a technical officer / building inspector, then this is a perfect opportunity for you to develop your skills further while making a real impact on the delivery of key projects.BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly</li><li>Essential car user allowance</li><li>Pension with matched contributions up to 7%</li><li>Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave</li><li>Overtime as and when required</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>A bonus scheme for all colleagues at 2%</li><li>Training and development</li><li>Extra benefits including huge discounts and offers from shops, cinemas and much more. </li></ul>





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Contract Lead (South)

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.More about your roleAn opportunity has become available working within our Community Safety Team. The post holder will specialise in managing anti-social behaviour cases, including tenancy fraud and domestic abuse, and will play a key part in protecting our communities. The successful candidate will work closely with a range of external partners, including safeguarding teams and local policing teams, to ensure we deliver the highest standard of service. Your role will include conducting and preparing legal paperwork for the organisation by gathering appropriate evidence, issuing of court applications and legal advocacy which you will receive full guidance and training on. You may be given the opportunity to take responsibility for the enforcement of tenancy conditions and challenge community safety issues which may arise including the investigation of anti-social behaviour complaints. This ensures that the company's assets are maintained, and our neighbourhoods continue to be a safe and pleasant place to live. The essential criteria for this role is listed below.<ul><li>Experience of dealing with anti-social Behaviour </li></ul><ul><li>good understanding of housing act and anti-social behaviour </li></ul><ul><li>experience of handling an anti-social behaviour case load </li></ul>Applicant will need to be prepared to travel when required.Please note: Due to the nature of the role you will need a valid driving licence and access to a vehicle. Mileage and travel expenses will be paid in line with group policy.For more information please download our job profile available on our website. More about youTo be considered for this role, it is essential that you will have experience in housing management and/or a good understanding of tenancy agreements, housing law, and DA case management. Experience managing anti-social behaviour would be a distinct advantage. However, it is imperative that you have a genuine passion for the housing sector and supportive vulnerable people. You should have the proven ability to manage your own workload and be able to work effectively and efficiently using your own initiative. Attention to detail is critical in order to be successful in this role. It is essential that you have excellent communication skills to support customer relations both internally and externally and able to demonstrate your ability to create effective relationships with colleagues and external agencies. Please note, this role is subject to a basic DBS check. BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li></ul><ul><li>Pension with matched contributions up to 7% </li></ul><ul><li>Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave </li></ul><ul><li>Cashback plan for healthcare costs – up to £500 saving per year </li></ul><ul><li>A bonus scheme for all colleagues at 2% </li></ul><ul><li>Training and development </li></ul>





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Community Safety Manager

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.We are currently recruiting for 2 roles. More about your role You will be responsible for handling, logging and actioning a high volume of call enquiries from internal/external customers. As well as assisting work planners on a daily basis, you will action all emails and paperwork in a timely and efficient manner. Dealing with financial requisitions is a key part of the role and you will be expected to raise requisitions, process invoices and resolve any related queries. More about you The ideal candidate will have experience in a similar role. Good communication skills, familiarity with IT packages such as MS Word, Excel and Teams are also desired alongside a track record of dealing with stakeholders. Experience &amp; Skills: <ul><li>Experience in a similar role/ Customer Service Experience, </li></ul><ul><li>A proven track record of working with MS Word, Excel and Teams, </li></ul><ul><li>Excellent communication skills.</li></ul>BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li></ul><ul><li>Pension with matched contributions up to 7% </li></ul><ul><li>Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave </li></ul><ul><li>Cashback plan for healthcare costs – up to £500 saving per year </li></ul><ul><li>A bonus scheme for all colleagues at 2% </li></ul><ul><li>Training and development </li></ul><ul><li>Extra perks including huge discounts and offers from shops, cinemas and much</li></ul>





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Works Support

More about the company you will be working forPlease be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Citizen Housing. Citizen Housing (or Citizen Housing Group) is a large, non-profit social housing provider in the UK's West Midlands, managing around 30,000 affordable homes, focused on providing a "foundation for life" with strong governance and services like financial help, community funding, and support for tenants, operating under the Regulator of Social Housing's highest ratings. More about your roleLocation: You will be based at either St James Lane, Coventry (CV3 3FX) or Elmdon Trading Estate, Marston Green, Birmingham (B37 7HQ). The Birmingham site will relocate to Solihull Parkway, Birmingham Business Park (B37 7YN) in Summer 2026.About the Apprenticeship: This two‑year apprenticeship leads to a Level 2 City &amp; Guilds qualification in Carpentry. You will develop practical skills, technical knowledge, and the behaviours needed to succeed, and you must complete all required assessments to achieve the qualification.Training: You will spend up to four working days per month at our PfP Thrive training academy at 1 Centro Place, Derby (DE24 8RF). This modern facility, supported by experienced instructors, will provide hands‑on learning. You will also attend college at the same location to meet all academic requirements.Role Expectations: You are expected to work efficiently, communicate promptly with your manager, maintain a professional appearance, and look after any allocated vehicles or equipment. You must follow health and safety guidance, respect tenants' homes, and leave work areas clean. You will attend meetings with your mentor or manager, contribute to team discussions, and support community‑focused activities. Training may occasionally take place outside normal working hours.Assessment Centre: If shortlisted, you will be invited to an assessment centre with Citizen Housing on 16 February. There are two roles available.Essential Criteria<ul><li>Interest in Carpentry with exposure in either a relevant college course or DIY at home</li><li>You will need to be in a reasonable commutable distance to Coventry or Birmingham. </li></ul>More about youYou will be dedicated to completing the Carpentry Apprentice and attending the block release at PfP Thrive based at 1 Centro Place, Derby DE24 8RF. You will need to consider how to get to and from this location.You should be able to follow instructions, manage your time well, and be motivated to work with a strong sense of responsibility. Basic IT and keyboard skills are important, as is a commitment to learning and delivering excellent customer service. You're expected to be quick to pick up new skills and maintain a smart, presentable appearance. Ideally, you'll also have GCSEs (or equivalent) at grade C or above in maths and English.What They Offer:<ul><li>Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.</li><li>Professional Growth: Opportunities for continuous learning and career advancement.</li><li>Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.</li></ul>Benefits of the Citizen Housing company<ul><li>Annual Leave:Annual leave starts at 25 days per yearplus bank holidays</li><li>Annual leave purchase scheme – option to buy up to an additional 5 days per year</li><li>Annual leave purchase scheme – option to buy up to an additional 5 days per year</li><li>Enhanced family leave (maternity, paternity and adoption)</li><li>Organisational sick pay</li><li>Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match</li><li>Competitive Salary: We offer a competitive compensation package.</li><li>Health and Wellness: Comprehensive health insurance and wellness programs.</li><li>Work-Life Balance: Flexible working hours and generous leave policies.</li><li>Employee Development: Access to training programs and career development resources.</li></ul>How your data stored and sharedAs part of the apprenticeship recruitment process, we may share your personal information (such as your name, contact details, CV, and application information) with Citizen Housing who will conduct interviews and may offer you employment.This data sharing is necessary to progress your application and is carried out in line with UK GDPR and our privacy policy. Your information will only be shared with the relevant employer for the purpose of apprenticeship recruitment and will not be used for any other reason.By submitting your application (or selecting "Yes" below), you acknowledge and agree to the sharing of your information with the prospective employer.You can contact us at <a href="mailto:recruitment@placesforpeople.co.uk" target="_blank">recruitment@placesforpeople.co.uk</a> if you have any questions about how your data is us





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Carpentry Apprentice

We are Places Leisure, a Real Living Wage Employer, we run leisure sites across the UK to help people stay active and live their best lives.We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with active people, supportive people and customer focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people.More about your roleAs an Assistant Swimming Teacher you will support the Swimming Teacher in swimming lessons from babies to adults. You'll work closely with the Swimming Teacher in supporting swimmers develop their skills and confidence in the water. Within lessons, you may be responsible for a small group of learners learning a specific skill, under the direction of the Swimming TeacherFor more information please download our job profile available on our website.More about youSkills, knowledge, and experienceMust have:1) Ability to work with children2) Ability to work as part of a teamPreferred: 1) Experience at assisting in swimming teaching/ children's classes.Technical / professional qualifications:1) Level 1 UKCC Swimming Teacher qualification, or equivalent.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>A bonus scheme for all colleagues at 2%</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Assistant Swimming Teacher

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role We are looking to recruit a Maintenance Controller on a permanent basis. Reporting to the Operations Manager, you will have to proactively manage the Maintenance aspect of a portfolio of properties ensuring that client, company and statutory requirements are always met. You ensure that all maintenance issues are triaged in a timely manner to the correct contractor who is responsible for rectifying the problem Part of your role will involve you liaising with tenants, contractors, landlords and the client to ensure queries are completed promptly and efficiently and to pay suppliers invoices promptly. The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. After an initial period of training, we can offer hybrid working (3 days at home). At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position. For more information please download our job profile available on our website. More about you Property management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a background in customer service and have worked in a fast paced environment. Experience of working with variousIT packages and have a track record of working with various stakeholders. Experience / Skills:<ul><li>Customer Service Experience,</li><li>Good IT skills,</li><li>Stakeholder engagement skills,</li><li>Time management, </li><li>Experience of working within a fast paced environment. </li></ul>BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li><li>Training and development</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li></ul>





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Maintenance Controller

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More About the Role:We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching &amp; more.More About You: <ul><li>You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.</li><li>You will be able to multi-task and manage daily operational tasks with strong execution and confidence.</li><li>Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.</li><li>You will have the ability to use sales tools and techniques documented by Places Leisure membership management.</li><li>Sales focused and target driven individual.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Reception and Customer Service (Placemaker)

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleIt will be your responsibility to help run fun, interactive and memorable parties for children at our centres. Party Hosts will ensure all guests needs are met from organising games and activities, ensuring food and drink is ready and ensuring fun and safety are at the heart of what we offer.For more information please download our job profile available on our website.More about youYou will have an outgoing manner and it would be preferable to have experience of working with children however, experience in a previous role where customer service was your main focus would be extremely beneficial for this role. Party Hosts will need to have buckets of energy and enthusiasm but most importantly you will have need a flexible attitude to work due to the need to cover parties sometimes at short notice.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Party Host

Advice &amp; Wellbeing Specialist - Make a real difference every day.Location: Floating Outreach, covering, NE London, NW London, and South LondonWe’re looking for an Advice &amp; Wellbeing Specialist to provide high-quality, holistic support to residents, helping them sustain tenancies and improve their wellbeing. This is a floating outreach role, so you’ll need to be prepared to work flexibly across NE London, NW London, and South London, with one day per week based in an office.Your typical day could start by working with residents in their homes and neighbourhoods to understand their immediate needs. Later, you might deliver advice and wellbeing support in a community wellbeing hub before engaging with external stakeholders to build a strong network of support for our residents.As an Advice &amp; Wellbeing Specialist, you’ll deliver proactive and trauma-informed support tailored to residents’ needs. You’ll work closely with them to understand wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You’ll empower residents through positive engagement, helping them develop skills and resilience to lead independent and fulfilled lives.Your key responsibilitiesYou’ll deliver personalised, trauma-informed advice and wellbeing support in the community, taking a holistic approach to tenancy, health, and social needs. You’ll manage safeguarding cases with care, build strong relationships with internal teams like Neighbourhood Managers, Financial Inclusion, and Repairs, and collaborate with external partners such as local authorities, mental health services, and advice agencies. Alongside this, you’ll support wellbeing hubs and community events, keep accurate records, manage cases effectively, and use CRM systems to track and report outcomes.About you<ul><li>Experience delivering a range of advice and wellbeing advocacy in outreach, face-to-face settings.</li><li>Extensive experience managing a large and varied caseload.</li><li>Highly organised, able to prioritise effectively.</li><li>Self-motivated, resilient, with a successful track record of engaging and supporting people in vulnerable and complex circumstances.</li><li>Backgrounds may include: social services, family support, drug &amp; alcohol services, Citizens Advice, homelessness charities.</li><li>Awareness of the client group and ability to work empathetically.</li><li>Confident using IT systems and collaborating with partners.</li><li>Excellent written and verbal communication skills.</li><li>Ability to travel across London (licence helpful but not essential).</li><li>Qualifications in advice, wellbeing, or related fields (e.g., counselling, coaching, welfare rights).</li><li>Committed to our values: Be kind, Do the right thing, Keep our promises, Get things done, Do what you say you’re going to do.</li></ul>Why join us?You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.Here’s what you’ll get when you join us:<ul><li>Flexible and hybrid working</li><li>30 days' annual leave, plus bank holidays</li><li>Up to 10% pension contribution, matched 1:1</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including options for healthcare, dental care, and more</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.First stage interviews/assessment will be held on MS Teams on the 9/10 February.Second stage interviews will be held in person at our Westminster Bridge Road Office Pitsea Office on the 16 February. Please read before you apply<ul><li>You must have the right to work in the UK; we are unable to provide visa sponsorship.</li></ul><ul><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul><ul><li>This role will require an Enhanced DBS check.</li></ul><ul><li>Travel will mainly be across London using public or own transport.</li></ul>If you’re a proactive, values-led professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. You’ll need experience delivering advice and wellbeing support in outreach settings, managing complex caseloads, and working confidently with partners. Strong communication skills, resilience, and the ability to support vulnerable people are essential, along with a commitment to our values.Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Advice &amp; Wellbeing Specialist role.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Peabody

Advice and Wellbeing Specialist

Hanwell Zoo is an award winning animal centre in Ealing, West London. We are looking to recruit a new members to our highly successful team. The zoo plays a key role in the local community and houses a number of exotic mammal and bird species.We are looking for an individual with practical experience in a zoo setting to assist in the daily running of the retail space at Hanwell Zoo.Both roles will be based in the gift shop, however in certain circumstances the role will involve some animal work.The development of the animal collection and the education provision we provide has been key to the success of the animal centre.The successful candidate would have to:<ul><li>Demonstrate a high level of interpersonal skills to interact with visitors.</li><li>A high level of customer care.</li></ul>The successful candidate would also be expected to work with a number of community groups and volunteers on a regular basis.Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows a safe recruitment practices to protect children and vulnerable adults.For further information about the post, please call Jim Gregory on Tel: 07956 362341If you are interested in this post, please apply online at: <a href="http://www.ealing.gov.uk/jobs" target="_blank">www.ealing.gov.uk/jobs</a>You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right hand side to make it more accessible to you and your needs.Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.Please note all applications will be determined on merit.





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London Borough of Ealing

Seasonal Animal Centre Keeper (x2 Posts)

Job Title: CEIAG Development Worker Starting Salary: £38,220 progressing to £41,771 per annum Hours: 37 per week Location: Countywide Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>Hertfordshire Services for Young People is the primary provider of youth work; careers, education information, advice and&nbsp; guidance, work related learning and work experience to young people across Hertfordshire. The Service provides a wide range of careers and work related support, predominantly for young people aged 13-19 (up to 25 if they have learning difficulties or disabilities) to make sure that the needs of young people are met so that they are able and motivated to remain in or return to education, training or work and achieve their full potential.<h4>About the role</h4>Key requirements of this role is:<ul><li>To understand the needs of young people and how the priorities of the service, address them and personally develop existing and new services. </li><li>To ensure that the needs of all clients are met, so that they are able and motivated to engage in education, training, work opportunities and constructive activities that lead to successful transitions and positive destination outcomes. </li><li>To work intensively with young people with a range of needs and backgrounds.&nbsp; </li><li>Have the ability to put your learning into practice. </li><li>Have the ability to be flexible, to multi -task and to work independently within dynamic and evolving teams you will both deliver CEIAG in 1 to 1 and groups and create new products and programmes.</li></ul> <h4>About you</h4>Essential:<ul><li>Diploma in Careers Guidance parts 1 and 2; QCG and or Level 6 in Advice and Guidance </li><li>Full driving licence and regular access to a vehicle</li><li>Excellent organisation and administrative skills with good attention to detail.</li><li>Interpersonal skills and ability to performance manage a team to a high standard</li><li>Able to understand the barriers that young people face</li><li>To be able to work to and achieve targets</li><li>To understand the needs of the young people, and service delivery</li><li>Good ICT Skills</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM10 job profile. Please locate this via: Job profiles - Community servicesFor information regarding the work of (SfYP) please visit <a href="http://www.servicesforyoungpeople.org" target="_blank">www.servicesforyoungpeople.org</a>To hear more about this opportunity please contact Karen Haswell (<a href="mailto:karen.haswell@hertfordshire.gov.uk" target="_blank">karen.haswell@hertfordshire.gov.uk</a>) for an informal discussion about the role.Interview Date: 13th Feb 2026 (in person - Hemel Hempstead Young People's Centre)Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Hertfordshire County Council

CEIAG Development Worker

<h4>Job summary</h4>The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.Successful applicants will join the Civil Service Pension Scheme.Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.<h4>Job description</h4>The Grade 7 Estates Manager is a critical leadership role within the Infected Blood Compensation Authority's (IBCA) Commercial department. You will be responsible for the strategic and operational delivery of all Hard and Soft Facilities Management (FM) services across the IBCA's multi-site estate, focusing immediately on key locations in Glasgow and Newcastle. A crucial initial focus will be to lead and successfully execute imminent office relocation projects in both sites, ensuring statutory compliance, value for money, and seamless business continuity. This role requires expert commercial acumen, project management skills, and demonstrable experience in managing large FM contracts and budgets within a sensitive public sector environment, reporting to the Grade 6 Head of Estates and Facilities Management.The Estates Manager will be responsible for the professional and strategic delivery of all facilities management (FM) services across the Infected Blood Compensation Authority's estate, primarily covering sites in Glasgow and Newcastle.Operating within a sensitive and high-profile environment, the post-holder will ensure the IBCA estate provides a safe, secure, compliant, and compassionate working environment that enables staff to focus on delivering the Infected Blood Compensation Scheme. A key and immediate focus will be to lead and manage critical office move projects in both locations, ensuring seamless business continuity and achieving value for money.This is a senior operational role requiring expert technical knowledge, exceptional contract management skills, the ability to balance commercial interests and influence senior stakeholders. ResponsibilitiesEstates Strategy and Project Management (Site Moves)<ul><li>Lead and manage all aspects of imminent office moves in the Newcastle and Glasgow sites, including planning, scheduling, budget control, and coordination of all relevant contractors (e.g., removals, IT, fit-out);</li><li>Act as the intelligent client for all property-related projects, ensuring all works are delivered on time, within budget, and to the required regulatory and business standards;</li><li>Contribute to the IBCA's longer-term Estates Strategy, providing expert advice on space planning, utilisation, futureproofing, and sustainability (Net Zero targets).</li></ul>Facilities &amp; Operations Management<ul><li>Oversee the day-to-day delivery of all hard and soft FM services (e.g., building maintenance, mechanical and electrical, cleaning, security, catering, waste management, mail) across the multi-site estate;</li><li>Ensure all IBCA premises are fully compliant with statutory and regulatory requirements, including Health &amp; Safety (H&amp;S), fire safety, disability access, and building regulations;</li><li>Manage the allocation and utilisation of office space efficiently to meet operational needs, including overseeing desk booking systems and hybrid working arrangements;</li><li>Respond as the senior escalation point for urgent facilities issues and business continuity incidents.</li></ul>Commercial and Contract Management<ul><li>Manage the performance of key outsourced FM service providers and contractors, ensuring agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met, and services represent optimal value for money;</li><li>Take responsibility for significant delegated budgets, providing accurate forecasting, managing expenditure, and seeking opportunities for costefficiency;</li><li>Lead minor procurement exercises, drafting specifications, evaluating tenders, and negotiating contracts for facilities-related goods and services;</li><li>Leadership, Stakeholder Management, and Governance;</li><li>Report regularly to the Grade 6 Head of Estates and the Deputy Director Commercial and Estates, providing clear, concise updates on operational status, risks (including asset register maintenance), and performance;</li><li>Build and maintain strong, collaborative relationships with all internal stakeholders (e.g., IT, Security, HR, Finance) and external partners (e.g., landlords, contractors, and local authorities);</li><li>Embed the IBCA’s core principles (Integrity, Compassion, Candour, Transparency, Fairness, Efficiency, Propriety) into the delivery of all FM services, ensuring a trauma-informed approach to the physical environment.</li></ul>Sustainability<ul><li>Develop and implement sustainability initiatives (energy efficiency, waste reduction, water management, etc) to improve the organisation's ESG performance.</li><li>Coordinate with all stakeholders, partners and suppliers to promote and integrate sustainable practices into our organisation and to report on sustainability outcomes.</li><li>Educate IBCA staff on sustainable practices and develop and deliver training sessions to promote awareness and any new practices.</li><li>Report on sustainability performance and implement improvements. </li></ul><h4>Person specification</h4>Essential criteria<ul><li>Facilities Management Expertise: Significant experience operating as a Facilities Manager for a multi-site public or private sector organisation, covering both hard and soft services.</li><li>Project Management: Proven ability to lead and deliver complex, time-critical projects, particularly office relocation/site exit and entry projects, ensuring minimal disruption to business operations.</li><li>Commercial &amp; Financial Acumen: Demonstrable experience in managing high-value FM contracts, leading negotiations, managing large budgets, and achieving commercial efficiencies (Value for Money).</li><li>Compliance and H&amp;S: Detailed working knowledge of UK Health &amp; Safety legislation (e.g., CDM, Fire Safety, Asbestos) and statutory compliance requirements for property management.</li><li>Sustainable Estates Management: Evidence of leading and embedding sustainability strategies (e.g., Net Zero, energy efficiency) across a multi-site estate, utilising data to drive measurable performance improvements and compliance with environmental standards.</li></ul>Qualifications (Desirable)<ul><li>A professional qualification in Facilities Management (e.g., BIFM/IWFM Level 4 or higher). A recognised Health &amp; Safety qualification (e.g., NEBOSH or IOSH).</li></ul>We welcome applications from candidates who do not hold these specific qualifications but can demonstrate relevant experience in an Estates Manager role or equivalent.Additional information:A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.<h4>Behaviours</h4>We'll assess you against these behaviours during the selection process:<ul><li>Changing and Improving</li></ul><h4>Benefits</h4>Alongside your salary of £58,655, Infected Blood Compensation Authority contributes £16,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Premium allowance paid monthly after probation </li><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A<a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank"> Civil Service Pension</a> which provides an attractive pension, benefits for dependants and employer contributions of 28.97%</li><li>32.5 days of paid annual leave plus 8 bank holidays</li><li>Family friendly policies to support you and your everyday responsibilities</li><li>Enhanced maternity and paternity leave, up to 12 months shared parental leave</li></ul>Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship. <h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.As part of your application you will be required to provide a CV setting out your career history and qualifications highlighting specific responsibilities and achievements that are relevant for this role.You will also be required to provide a Statement of Suitability (1250 words max.)Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.Your CV and Statement of Suitability will be assessed against the essential criteria listed in the 'Person Specification' section of the job advert.Should you be successful at sift, you will be invited to attend an interview where you will be assessed on experience, behaviours and strengths.Expected timeline (subject to change)Expected sift date – 16th February 2025 Expected interview date/s – 23rd February 2025 Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.Reasonable AdjustmentIf a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: <ul><li>Contact Government Recruitment Service via <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </li><li>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.</li></ul>Further InformationA reserve list may be held for a period of 12 months from which further appointments can be made.Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information<a href="https://www.childcarechoices.gov.uk/" target="_blank"> visit the Childcare Choices website</a>)In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK. Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : IBCA Recruitment Team</li><li>Email : <a href="mailto:ibca.recruitment@ibca.org.uk" target="_blank">ibca.recruitment@ibca.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a> <h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc2NzEmdmVyaWZ5PTM1MjE0OGFiMjI3NWUwZjU2Y2JjOTMwMGFkMTVhMTQz" target="_blank">Employee Offer Opens in new window</a> (pdf, 1851kB)

Infected Blood Compensation Authority

Estates Manager

Job Description Organisation: London Borough of Waltham Forest Contract Type: Permanent Salary: PO6 £54,267-£57,402 Working hours per week: 36 Application Deadline: 24/02/2026 Proposed Interview Date(s): TBC Reference: 1873 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="http://recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; About the role:&nbsp; We are looking for a dynamic and experienced Disrepair Manager to lead our efforts in providing exceptional repair services for our residents. Your primary focus will be on the swift resolution of issues related to damp, mould, and general disrepair. As the Disrepair Manager, you will oversee the operational management of housing repair contracts, ensuring that all remedial work is of the highest quality and that repair services are delivered efficiently. You will collaborate closely with various teams to enhance service delivery, maintain compliance, and drive continuous improvement. This is a fantastic opportunity to play a key leadership role in delivering high-quality, responsive repair services that directly impact the well-being of our residents. If you are a proactive, solutions-oriented leader with a passion for improving service delivery, we would love to hear from you. Replace this wording with a few paragraphs identifying the post's key duties and responsibilities. Ensure that you include sufficient information for a potential applicant to understand what the role involves as you will not be attaching a copy of the job profile to the advert. If there is more than one post available, please ensure that you include details of how many posts are available.&nbsp; You will manage individual cases with works valued up to £50K, ensuring optimal value is achieved from contractors while minimising legal costs. This high-profile role requires strong stakeholder management skills to ensure satisfaction among both internal and external parties. The focus will be on delivering cost-effective repair services, promoting proactive investment in housing stock, and maintaining high living standards for residents. Direct Reports: <ul> <li>Two Legal Disrepair Surveyors</li> <li>Two Legal Disrepair Coordinator &nbsp;</li> </ul> <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Disrepair%20Manager%201873.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Key Responsibilities:&nbsp; <ul> <li>Manage a professional legal disrepair service, ensuring high-quality repairs within budget.</li> <li>Collaborate with Council stakeholders to develop and implement service improvement plans.</li> <li>Effectively manage and report on the disrepair budget, adhering to financial controls.</li> <li>Ensure compliance with Lambeth Council’s financial procedures and regulations.</li> <li>Lead service improvement strategies to minimize liability and enhance delivery.</li> <li>Develop strategies to manage and reduce legal disrepair cases, aligning with Council policies.</li> <li>Supervise the Housing Disrepair Team to ensure high-quality repairs and minimize legal exposure.</li> <li>Ensure compliance with all statutory, legislative, and health and safety requirements.</li> <li>Manage legal disrepair contracts, focusing on contractor performance, budget control, and policy decisions.</li> <li>Foster relationships with legal advisers, contractors, and stakeholders to support claim settlements and enhance repair services.</li> <li>Lead the team in adopting innovative solutions and best practices by collaborating with other London Boroughs and Social Housing Landlords to reduce disrepair claims and costs.</li> <li>Use data insights and predictive modelling to identify service improvements and reduce disrepair claims.</li> <li>Support the strategic action plan and demand reduction initiatives.</li> <li>Manage contracts in line with KPIs and Waltham Forest Contract Management Model, collaborating across departments to improve services and customer experience.</li> </ul> To be considered for an interview supporting statement should clearly evidence: <ul> <li>Experience as a contract manager in a maintenance environment with knowledge of Housing Disrepair Protocol.</li> <li>Knowledge of housing finance and budgetary control.</li> <li>Understanding of maintenance contract delivery in an urban environment.</li> <li>Knowledge of landlord/tenant matters, leaseholder consultation requirements, and contract dispute resolution.</li> <li>Strong written, oral, presentation, and data analysis skills.</li> <li>Experience leading an operational team in a housing environment.</li> <li>Experience in repairs and maintenance service delivery, sustainability, and construction at a senior management level.</li> <li>Experience administering building-related contracts at a senior level.</li> <li>Experience managing and monitoring budgets.</li> <li>Experience supervising and developing staff.</li> <li>Strong budget management, risk management, monitoring, and financial control skills.</li> <li>A relevant housing qualification or demonstrable experience.</li> </ul> To be considered for this position, you should meet the following requirements: Essential duties and responsibilities of the role&nbsp; Qualifications and Requirements:&nbsp; <ul> <li>Proven experience in managing housing repairs or disrepair services.</li> <li>Strong understanding of financial management and budget control.</li> <li>Excellent leadership and team management skills.</li> <li>Ability to develop and implement service improvement plans.</li> <li>Knowledge of legal and regulatory requirements related to housing repairs.</li> <li>Strong communication and collaboration skills.</li> <li>Problem-solving and decision-making abilities.</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon AD -Housing Repairs and Planned Works at <a href="mailto:sharon-leigh.gordon@walthamforest.gov.uk" target="_blank">sharon-leigh.gordon@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Disrepair Manager

Job Description Organisation: London Borough of Waltham Forest Salary:&nbsp;PO6 £54,267 - £57,402 &nbsp; Contract Type: Permanent Working hours per week:&nbsp;36&nbsp; Application Deadline:&nbsp;24/02/2026 Proposed Interview Date:&nbsp;TBC&nbsp; Reference: 1853&nbsp; About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="http://recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; About the role:&nbsp; We are looking for three Planned Works- Project Managers - You will be responsible for leading the end-to-end development, planning, and successful delivery of a large-scale, complex, and long-term housing refurbishment programme. This will involve managing multiple project phases and workstreams simultaneously, with a strong emphasis on ensuring that all activities are completed on time, within budget, and to a consistently high standard of quality. The role requires a robust understanding of contractual frameworks, with particular focus on ensuring full compliance with Term Partnering Contract (TPC) requirements, governance protocols, and performance metrics. A key aspect of this role includes strategic oversight and hands-on project management of the transition phase, guiding the mobilisation and demobilisation of key service providers across both the repairs and maintenance (R&amp;M) and planned works areas. You will be expected to coordinate closely with internal departments, contractors, consultants, and other stakeholders to ensure a seamless transition, maintaining operational continuity and minimising disruption to residents and services. You will be expected to manage risk proactively, implement effective programme controls, and regularly report on progress, issues, and outcomes to senior leadership and governance boards. This role demands a combination of technical expertise, stakeholder engagement, commercial acumen, and a strong focus on resident satisfaction, ensuring the refurbishment programme not only meets contractual and regulatory expectations but also delivers long-lasting value to the community. &nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-Project%20Manager%20%281853%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Key Responsibilities:&nbsp; <ul> <li>Manage processes across all projects to ensure outcomes align with TPC contractual and regulatory requirements and agreed Task Orders.</li> <li>Oversee multi-disciplinary teams of consultants and contractors in the planning and execution of Building Works contracts.</li> <li>Complete benchmarking requirements accurately and within deadlines.</li> <li>Lead dispute resolution and escalation processes in the best interest of the Council and stakeholders.</li> <li>Lead and engage with key stakeholders throughout project development, ensuring alignment at all stages</li> <li>Ensure policies and works are developed and delivered with resident engagement and colleague consultation, meeting leaseholder consultation requirements.</li> <li>Manage financial aspects and duties related to projects in line with agreed Task Orders.</li> <li>Prepare reports within required timeframes for governance approvals.</li> <li>Present project updates to senior management and at public consultations.</li> <li>Promote clear communication and ensure high-quality outcomes.</li> <li>Identify, manage, and mitigate risks and key issues.</li> <li>Implement Safe Systems of Work&nbsp;</li> <li>Maintain Risk and Opportunity Registers.</li> <li>Prepare feasibility studies, tender documents, and contract variations; monitor contractor progress on-site.</li> <li>Conduct post-project reviews, analyze results, and benchmark performance.</li> <li>Manage project Change Control processes and monitor project delivery through performance reviews.</li> <li>Propose development plans to senior staff as needed.</li> </ul> Qualifications and Requirements:&nbsp; <ul> <li>Experience in project management at a managerial level, aligned with the responsibilities of the role.</li> <li>Extensive experience in managing contracts and projects across various disciplines, collaborating effectively &nbsp; &nbsp; with staff at all levels to achieve desired outcomes.</li> <li>Background in commercial property or construction environments.</li> <li>Proven track record in producing and presenting performance and management-level reports.&nbsp;</li> <li>Experience managing housing, commercial, and retail construction projects.</li> <li>Excellent interpersonal and communication skills, both verbal and written.</li> <li>Ability to work independently, taking responsibility for actions and decisions within the scope of accountability.</li> <li>Capable of working under tight deadlines, delivering best-value outcomes, and making sound decisions while knowing when to escalate.</li> <li>&nbsp;Strong organisational skills with expertise in project and financial management.</li> <li>Innovative, motivated, and able to drive team performance.</li> <li>Advanced proficiency in Microsoft Word, Excel, Visio, and Project.</li> <li>Knowledge of SAP, MS Project, Property and GIS databases, Northgate (training provided), and CRM systems.</li> <li>Extensive experience in managing contracts and projects across various disciplines, &nbsp; collaborating effectively with staff at all levels to achieve desired outcomes.</li> <li>Experience of liaising with residents</li> <li>Knowledge of Asbestos Regulations.</li> <li>Housing legislation and regulations with particular reference to repairs, maintenance &nbsp;</li> </ul> Indicative Qualifications&nbsp; <ul> <li>Educated to&nbsp;degree&nbsp;level in&nbsp;a&nbsp;related&nbsp;field&nbsp;and/or suitable Project / construction management&nbsp;qualification&nbsp;commensurate&nbsp;with the post&nbsp;and/or significant&nbsp;relevant&nbsp;experience.</li> <li>Relevant Building qualification, NVQ, ONC, Degree or equivalent or vocational qualification in relevant subject or area</li> <li>Evidence of Continuous Professional Development</li> <li>Experience in working for a social housing landlord in either a local authority or a housing association</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; Continued professional body registration;&nbsp; Suitable driver’s license desirable;&nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon, Assistant Director of Housing Repairs &amp; Planned Works at <a href="mailto:Sharon-Leigh.Gordon@walthamforest.gov.uk" target="_blank">Sharon-Leigh.Gordon@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp; <ul></ul>

Project Manager Building Works

Job Description Organisation: London Borough of Waltham Forest Salary: PO5 £52,194 - £55,323 Contract Type: Permanent&nbsp; Working hours per week: 36 Application Deadline: &nbsp;24/02/2026&nbsp; Proposed Interview Date(s): TBC&nbsp; Reference: 1891 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; We are looking for two Clerk of Works- The Clerk of Works( COW) Officer plays a vital role within the Planned Works &amp; Responsive Repairs Team at the London Borough of Waltham Forest, ensuring that all repair works carried out across the Council’s housing stock are delivered to the highest possible standards of quality, safety, compliance and value for money. This role is central to maintaining and enhancing resident satisfaction, service reliability, and the Council’s strong reputation for excellence in housing services.&nbsp; As part of a performance-driven and resident-focused team, you’ll carry out detailed post-inspections of completed repairs and monitor works in progress. You’ll assess workmanship, materials, and compliance with contractual specifications—ensuring repairs meet the highest standards and are delivered within agreed timeframes. You’ll work closely with contractors, operatives, and internal teams to resolve issues promptly and effectively, contributing to continuous service improvement and a culture of accountability and excellence. <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-Clerk%20of%20Works%20%281891%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Key Responsibilities:&nbsp; <ul> <li>Conduct Post-Inspections Carry out thorough post-inspections of completed responsive repair works to assess the quality of workmanship, materials used, and compliance with contractual specifications and safety standards.</li> <li>Monitor Repairs In Progress Visit active repair sites to monitor ongoing works, ensuring they are being delivered to the required standards and addressing any issues early in the process.</li> <li>Ensure Compliance with Housing Standards Support the Council’s compliance with Decent Homes Standards, Building Safety Regulations, and the Damp and Mould Policy through regular quality monitoring and reporting.</li> <li>Identify and Report Deficiencies Record and report instances of substandard work or non-compliance, working with contractors and internal teams to ensure timely rectification.</li> <li>Maintain Accurate Records Maintain detailed and up-to-date records of inspections, findings, corrective actions, and outcomes in the Council’s housing management systems.</li> <li>Provide Technical Feedback Offer clear, constructive technical feedback to contractors and operatives to support ongoing improvements in service delivery.</li> <li>Support Contractor Performance Reviews Provide evidence-based input for contractor performance evaluations, helping to ensure continuous improvement and accountability.</li> <li>Contribute to Service Improvements Identify trends, recurring issues, and areas for improvement in the responsive repairs service, and contribute to the development and implementation of quality improvement initiatives.</li> <li>Resident Engagement Engage with residents during inspections where necessary, ensuring their concerns are understood and addressed in a professional and timely manner.</li> <li>Promote Value for Money Help to ensure repair works are completed effectively the first time, minimising repeat visits and promoting cost-efficiency in service delivery.</li> </ul> Knowledge, Skills and Experience&nbsp; <ul> <li>Experience of having worked in a fast-paced, customer-focused environment.&nbsp;</li> <li>Good knowledge and application of IT systems and software packages.</li> <li>Able to work with minimal supervision, using problem solving skills and initiative to provide a customer-focused service.&nbsp;</li> <li>Excellent levels of literacy and numeracy.&nbsp;</li> <li>Able to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others.</li> <li>Able to deal diplomatically and confidently with a wide range of customers both internally and externally.</li> <li>Able to identify improvements to processes and systems (at a level appropriate to the role) and to share the recommendations with the wider team.&nbsp;</li> <li>High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.</li> <li>Strong time management skills.</li> <li>A positive attitude and ability to adapt to changes.</li> <li>Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.&nbsp;</li> <li>Clear communication skills.</li> <li>Able to build strong relationships.</li> <li>Goal-oriented focus with the customer in mind.</li> <li>Willingness to learn new skills, processes and systems as appropriate to the role.</li> <li>Able to work in an inclusive manner with staff and residents.</li> <li>Strong knowledge of housing legislation and disrepair protocols.&nbsp;</li> <li>Experience managing legal disrepair cases in a housing environment.&nbsp;</li> <li>Excellent communication and negotiation skills, with the ability to manage complex cases and liaise with multiple stakeholders. &nbsp;</li> <li>High level of organisation and attention to detail, especially in record-keeping and compliance with legal standard.</li> </ul> Qualifications and Requirements:&nbsp; <ul> <li>Relevant qualifications in housing or legal fields, or equivalent experience in managing disrepair or litigation cases.</li> <li>Evidence of Continuous Professional Development (CPD) in legal and housing management&nbsp;</li> </ul> What We’re Looking For <ul> <li>Strong technical knowledge of housing repairs and construction standards.</li> <li>Excellent attention to detail and problem-solving skills.</li> <li>Ability to communicate effectively with contractors, residents, and colleagues.</li> <li>Commitment to delivering excellent public service and value for money.</li> <li>Experience in site inspections, quality assurance, or similar roles.</li> </ul> Why Join Us? This is a fantastic opportunity to make a real impact in your community. You’ll be part of a team that values professionalism, integrity, and resident satisfaction. We offer a supportive working environment, opportunities for development, and the chance to contribute to meaningful improvements in housing services. &nbsp; Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; Satisfactory DBS check;&nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon, Assistant Director of Housing Repairs &amp; Planned Works at <a href="mailto:Sharon-Leigh.Gordon@walthamforest.gov.uk" target="_blank">Sharon-Leigh.Gordon@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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Clerk of Work

What will you be doing?Are you a home manager with a background in OFSTED or CQC regulated services, and want to join our In House team at KCC?Are you looking for a career in an amazing organisation, with opportunities to professionally develop, and influence positive outcomes for young people?We are opening new services, and this is an amazing opportunity to join us, and make a huge impact.Registered Manager - for a new Children's Home, in SittingbourneWe have an amazing opportunity to join KCC as a Registered Manager, in our Children's In House Services. Located in Sittingbourne, our detached family home is the first of four brand new children’s homes across Kent. This is an exciting opportunity to open and operate our first brand new children’s home supported by the county council with track record of opening and operating children’s care homes across the county. The Sittingbourne home is being refurbished to high standards to look after up to two children, aged from eight years old up to eighteen. Our two children who will live at the home will primarily present with social and emotional needs, may have learning disabilities or Autism. You will lead a staff team to ensure we achieve the most nurturing and supportive environment possible for the young person, promoting independence as much as possible, and working in a child focused way - with support tailored to the needs of each individual child/young person.There will also be service support from an allocated behavioural practitioner who will work with the young person and team. This work with the young person and team will be focused on supporting the journey with us, from pre-placement planning, through to living at the service, and post service transition to enable continuity and sustainability for the young person.We anticipate that the average length of stay will be between 8 to 12 months, and we will be operating under the Children’s Homes (England) Regulations 2015. Other professionals will also link in as part of the young persons journey as appropriate to their individualised needs.As the Registered Manager, you will lead the home with professionalism and care, ensuring it provides a nurturing environment for children. You’ll collaborate with the team and external professionals to deliver bespoke, tailored support that promotes each young person’s strengths, aspirations, and independence. Your responsibilities will include overseeing financial management, ensuring compliance with OFSTED regulations and internal policies, and leading and embedding the positive behavioural support approaches, supported by the behaviour team, to ensure each young person receives the best support possible. You’ll champion safeguarding, and quality of life improvements, for every child who lives at the service. As the Registered Manager, you will get to work for KCC, the UK's largest local authority, and receive a very competitive salary and package, including local government pension, staff benefits, training and development opportunities - all whilst having the opportunity to lead and influence positive outcomes for the young people who access our services. What could be better!?!We are opening applications to those who have management experience in either OFSTED and/or CQC regulated services, and we are especially keen for you to apply if you have a working background/understanding of positive support approaches, like PBS (Positive Behaviour Support), or other similar methodologies (trauma informed, emotional or therapeutic support, etc). As well as support from the behaviour support team, training and ongoing coaching will be part of the support to the service, ensuring that you and the whole team, can develop and enhance your skills over time as you support the young people who will live at the service to the highest quality and ethical standards.We are extremely proud of the services we have in our Children's In House provision, and the outcomes they achieve for children and young people, and are looking for someone to join us and lead this exciting new service who wants to bring their expertise and energy to support great outcomes for the children and young people of Kent.Key aspects:<ul><li>Supporting children aged 9-17, regardless of gender, and with or without learning disabilities, Autism, and/or social/emotional needs. We use matching processes to ensure that any young people in the service at the same time are compatible with each other.</li><li>Access to relevant professionals for specific support needs.</li><li>Positive behaviour and therapeutic support approach.</li><li>Collaboration with an allocated behavioural practitioner throughout the young person's journey, ensuring consistency and continuity.</li></ul>Ideal candidates:<ul><li>Previous OFSTED management experience or similar regulated frameworks (e.g., CQC registered managers).</li><li>Efficient, organised, person-centred, solution-focused.</li><li>Exceptional team management, and effective stakeholder/partner communication skills.</li><li>Ability to undergo the OFSTED registration process.</li><li>Understanding of positive behaviour and/or therapeutic/nurturing support approaches.</li></ul>Interview process:The deadline is 1st Feb 2026 and successful applicants will be invited to a full-day Choosing with Care interview on commencing 9th Feb 2026.Join us in making a difference to young lives!The key legislation underpinning the service is:<ul><li>Children Act 1989</li><li>Children Act 2004</li><li>Care Act 2014</li><li>Children and Families Act 2014</li><li>MCA 2005 (Deprivation of Liberty Safeguards)</li><li>Health and Safety at Work Act 1974</li><li>Human Rights Act 1998</li><li>Equality Act 2010</li><li>Children’s Homes (England) Regulations 2015</li><li>Royal Pharmaceutical Society of Great Britain - Handling Medicines in Social Care</li><li>Working Together to Safeguard Children December 2023</li><li>Reducing the Need for Restraint and Restrictive Intervention June 2019</li></ul>This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.About youTo find out more information, please email <a href="mailto:Damien.Ellis@kent.gov.uk" target="_blank">Damien.Ellis@kent.gov.uk</a> with your contact details, so we can arrange a call.About usWork that works for you and us - let's talk flexibility!KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. 





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