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<h4>Job summary</h4><p><strong>Ready to lead real change in communities across Southern England?</strong></p><p>The Department for Work and Pensions is looking for an exceptional leader to become our next Area Director for Southern England, a pivotal role at the heart of our Operational Delivery Profession.</p><p>This is your opportunity to shape services that directly impact millions of people. You’ll be driving delivery in one of the most complex, fast‑moving operational environments in government, leading teams across diverse communities and working in partnership with a wide range of internal stakeholders and regional leaders, including Combined Mayoral Authorities.</p><p>With the Government’s ambitious Get Britain Working mission accelerating job creation and strengthening employment and skills support, there has never been a more exciting time to join us!</p><p>As a senior member of the Operational Delivery Profession, you’ll also take on influential national leadership roles across priority areas, from tackling fraud and error, to improving health-related journeys, to supporting self‑employment. You will play a central part in improving services, enhancing customer experience, and delivering better outcomes for the people we serve. Above all, you’ll be a role model for professional excellence and leadership.</p><p><strong>For more information about DWP and this role, please see the Candidate Pack attached.</strong></p><p><strong>Location:</strong> You can be based at any Jobcentre within the Southern Area Directorate, excluding London. Our Jobcentres are located across Devon &amp; Cornwall; Dorset, Wiltshire, Hampshire &amp; the Isle of Wight; Avon, Somerset &amp; Gloucester; Kent, Surrey &amp; Sussex; and Berkshire, Buckinghamshire &amp; Oxfordshire. Please note that regular travel to other sites will be required.</p><p>Details of specific sites and the geographical regions they cover can be found on page 6 of the Candidate Pack.<br><br></p><p>Here more about DWP</p><p><strong>Virtual Engagement Session</strong> ​</p><p>Date: 22/01/26 Time: 10:15am - 11:15am</p><p>This virtual session is an opportunity for you to find out more about the role and what it's like leading the Working Age directorate. You'll get the opportunity to hear directly from the vacancy holder, Barbara Bennett and HR Director Lorraine McGuirk, who will provide an overview of the role and hold a Q&amp;A session. Join session <strong><a href="https://eur03.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_ZDlmY2Y5MzYtMTdiOC00OWIzLThmYjctNGY1MGQ2NDE1Njdj%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%252296f1f6e9-1057-4117-ac28-80cdfe86f8c3%2522%252c%2522Oid%2522%253a%2522de6738bb-7c54-4408-848e-b5564f4b9c79%2522%257d&amp;data=05%7C02%7CCAITLIN.POULTER%40DWP.GOV.UK%7C1388dd4ec7df4e577f9408de5521f46e%7C96f1f6e910574117ac2880cdfe86f8c3%7C0%7C0%7C639041801472936597%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2FrR4KJRRkjqgx0cx1r%2Bciy2RN3wvK%2BeHRcd0NCUJag8%3D&amp;reserved=0" target="_blank">HERE</a>.</strong></p><h4>Job description</h4><p>In this role, you’ll help transform lives by supporting customers into employment. Jobs and Careers Service Area Directors, as leaders within the Operational Delivery Profession, are accountable for the leadership and performance management of large scale, multi-site operations, and for the effective delivery of Job Centre services and working age benefits (including Universal Credit, Employment Support Allowance and Job Seekers Allowance.​</p><p>You will be accountable for performance including the into work rates for your region, as we seek an 80% employment rate. You will be expected to lead out the transformation, within your Area of the Jobs and Careers Service Programme which will deliver on one of the Government’s manifesto commitments. ​</p><p><strong>Your responsibilities include: ​</strong></p><ul><li>Being accountable for all aspects of the successful delivery of Jobcentre Services and performance within their area.​</li><li>Ensuring that Jobcentre performance has a positive impact on the overall delivery of Universal Credit and other working age benefits.​</li><li>Delivery of labour market outcomes as more households are encouraged and supported to work and earn more than ever before.​</li><li>To embed effective place-based system and partnership leadership and build trusted partnerships across government.​</li><li>Delivering exceptional customer service across jobcentres. Ensuring that key operational milestones are planned and delivered.​</li><li>Accountable for delivering continuous improvement in the end to end customer journey.​</li><li>Financial control both within your area and collectively across the group to deliver efficient and effective services and preventing fraud and error.</li><li>Building key external relations and working collaboratively with partners, key stakeholders including Local Government, Mayoral Combines Authorities landlords, HMRC and other government department officials.​</li><li>Driving through efficiencies in the current delivery model to raise levels of customer service and reduce cost in line with DWP’s stated ambition to reduce cost by 2030.​</li><li>Establish a clear and active voice of operations in all parts of the Department for Work and Pensions through membership of key stakeholder groups.​</li><li>Driving up colleague engagement, performance outcomes and diversity indicators.</li><li>This post holder will have in the region of c.5,500 staff. Line manager to two Group Directors (SCS 1)​.</li><li>Excelling in senior stakeholder relationships, including at ministerial level, to drive forward the overall DWP agenda.​</li><li>This post holder will need the ability to influence and manage complex senior stakeholder relationships and deal with public and political scrutiny.</li></ul><h4>Person specification</h4><p>The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria: ​​</p><ul><li>An exceptional leader with experience in driving cultural transformation across multiple teams, driving both a customer-focused and a continuous improvement culture​</li><li>Experience in shaping and leading cross-team strategies to improve overall operational delivery effectiveness, capability and service outcomes​</li><li>An engaging leadership style with the ability to instil trust and connect with people at all levels​</li><li>Has the personal impact to influence and challenge at the most senior organisation levels, with experience in managing complex senior stakeholder relationships​</li><li>Astute business acumen: able to deliver at pace by using data and evidence to manage risk and reach sound judgements and decisions based on level of risk and reward to the business ​</li><li>The ability to work in a fast-paced environment with challenging deadlines, adopting a flexible and proactive approach to change within a large and complex organisation </li></ul><h4>Benefits</h4>Alongside your salary of £100,000, Department for Work and Pensions contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>DWP have a broad benefits package built around your work-life balance which includes:</p><ul><li>Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.</li><li>Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.</li><li>Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.</li><li>Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join <a href="https://www.hassra.org.uk/welcome-to-hassra-3" target="_blank">HASSRA</a> a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).</li><li>Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.</li><li>Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.</li><li>An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>If you have the experience and energy to take on this stretching and demanding role, we would be very keen to hear from you.​​</p><p><strong>To apply for this post, you will need to complete the online application process outlined below by no later than 12:00 noon on 2nd of February 2026.</strong></p><ul><li>A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years;</li><li>A personal statement (maximum 1250 words), explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification. </li></ul><p>Failure to submit both documents will mean the panel only have limited information on which to assess your application against the criteria in the person specification.​</p><p>For more information about the roles and the applications process, please see the candidate pack attached.</p><p><strong>Reasonable Adjustments</strong><br>At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, especially those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. </p><p>If you need a change to be made so that you can make your application, you should contact <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a> as soon as possible, before the closing date to discuss your needs. Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what additional support or adjustments you might need during the recruitment process. <br>For further information regarding reasonable adjustments, please see following link: <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments , Civil Service Careers</a></p><p><strong>Artificial Intelligence</strong><br>For further information regarding the use of Artificial Intelligence (AI) within applications, please see following link: <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. <br><br>As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SCS Recruitment Team</li><li>Email : <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a></li></ul><h4>Further information</h4>What do I do if I want to make a complaint?<br><br>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. <br>If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should in the first instance contact: <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a> <br>If you are not satisfied with the response, you receive you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjYmdmVyaWZ5PTAwMzlhMDU0Y2U0Y2I3ZDM4MzEzMjJiNmUzM2VhNTBmJnJlcXNpZz0xNzY4NjM2OTU3LTAyODdkYTBjOWIwYjIwYjJmMzRlMjg5Mzk0NjhkYzc2YTRlZGFkZDg=" target="_blank">Area Director SE Candidate Pack Opens in new window</a> (pdf, 504kB)

Department for Work and Pensions

SCS2 Area Director for Southern England

<h4>Job summary</h4><p><strong>Make a difference</strong></p><p>Every role at CQC contributes to our mission. If you’re looking for a new role in <strong>Data Platforms &amp; Solutions</strong> that gives a true sense of meaning and purpose, then you’ve found it! As the<strong> Data Platform Lead</strong>, you’ll help shape the tools and services that power CQC’s data and insight, ensuring we make better decisions for health and care across England.</p><p><strong>Picture this</strong></p><p>Imagine leading a team that builds and supports enterprise data solutions, enabling CQC to deliver high-quality insights that improve care for many. The CQC’s cloud-based Enterprise Data Platform is built on Microsoft Azure, using Databricks, Microsoft Fabric and Power BI to deliver governed data and analytics capabilities. </p><p>As the<strong> Data Platform Lead</strong> in <strong>Data Platforms &amp; Solutions</strong>, you will get the chance to:</p><ul><li>Drive the development of a robust, cloud-based data platform that supports a wide range of data, analytics, data science, AI and insight needs.</li><li>Lead the technical direction, governance and sustainability of the CQC’s Enterprise Data Platform, ensuring it delivers reliable, high- quality services and long-term value</li></ul><h4>Job description</h4><p><strong>The role</strong></p><p>You’ll play an important part in delivering our mission. In this role, you’ll:</p><ul><li><strong>Shape the roadmap:</strong> Work with senior leaders across the organisation to prioritise data and analytical tooling demands and align resources to deliver maximum value.</li><li><strong>Build capability:</strong> Champion technical excellence and innovation by promoting the effective use of technologies to build modern data capabilities.</li><li><strong>Define platform strategy: </strong>Build and maintain effective relationships with data technology vendors and commercial partners to ensure platform services evolve in line with the CQC’s regulatory and insight needs.</li></ul><h4>Person specification</h4><p><strong>Show us</strong></p><p>We will be looking for specific skills, knowledge and experience in your application form:</p><ul><li><strong>Experience delivering cloud-based data solutions:</strong> Demonstrate how you’ve designed and implemented data platforms or services using modern technologies.</li><li><strong>Proven leadership in technical development:</strong> Share examples of managing teams and projects to deliver complex data products or solutions</li><li><strong>Ability to translate business needs into technical solutions:</strong> Show how you’ve worked with stakeholders to turn requirements into sustainable, high-quality outcomes.</li></ul><h4>Benefits</h4><p><strong>The Benefits</strong></p><p>We offer a wide range of <a href="https://www.cqc.org.uk/about-us/jobs/working-cqc-employee-benefits" target="_blank">benefits</a>, including: </p><ul><li>Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). </li></ul><ul><li>Training and development opportunities. </li></ul><ul><li>Wellbeing initiatives, such as gym discounts and meditation. </li></ul><ul><li>NHS pension scheme, with around 14% employer contribution. </li></ul><ul><li>Discount schemes (including eligibility for Blue Light card, costing £4.99 and valid for 2 years), reward vouchers, car leasing and more! </li></ul><p>Please see our <a href="https://www.cqc.org.uk/about-us/jobs/working-cqc-employee-benefits" target="_blank">benefits</a> page for the full list. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Next steps</strong></p><p>If you apply, you’ll need to create a profile and complete an online application form. <strong>Your application will be completely anonymous.</strong> Please see our <a href="https://www.cqc.org.uk/about-us/jobs/information-applicants" target="_blank">information for applicants</a> for more details on the process. <strong>We contact every applicant</strong> to let them know the outcome of their application, so you will hear from us whether you are shortlisted</p><p>if you’d like to have an informal chat about the role you can contact – </p><p>Taryn Coop; Deputy Director of Enterprise Data &amp; Reporting; <a href="mailto:taryn.coop@cqc.org.uk" target="_blank">taryn.coop@cqc.org.uk</a> . For general enquiries, please email <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a>. </p><p>We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our <a href="https://www.cqc.org.uk/about-us/jobs/individual-adjustments" target="_blank">accessibility page</a> for more on this. If you’d like to chat, please contact <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a>. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Taryn Coop</li><li>Email : <a href="mailto:taryn.coop@cqc.org.uk" target="_blank">taryn.coop@cqc.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a></li></ul><h4>Further information</h4>Care Quality Commission

Care Quality Commission

Data Platform Lead

<h4>Job summary</h4><p><strong>Customer Journey Manager </strong></p><p><strong>£61,000 per annum </strong></p><p><strong>Bedford </strong></p><p><strong>Permanent</strong></p><p><strong>Hybrid Working </strong></p><p></p><p>We’re looking for a sharp, forward‑thinking professional who knows how to turn customer insights into meaningful action. If you can design and deliver top‑tier CX insight initiatives, dive into customer feedback and use insights to influence drive real change — we want to hear from you.</p><p>You’ll bring confident stakeholder management, the ability to influence at every level and hands‑on experience managing tools and systems that capture real-time evaluation of customer journeys. Understanding of the drivers of CX along with a solid grasp of complex delivery models will help you hit the ground running.</p><p>If you’re someone who champions the voice of customers with calm efficiency, communicates with clarity and can use data to bring customer experiences to life — this role is built for you.</p><h4>Job description</h4><p><strong>Role Overview</strong></p><p>The Customer Journey Manager will report directly to Senior Customer Experience Manager. In this role, you will be responsible for:</p><p><strong>Key Responsibilities:</strong></p><p></p><ul><li>Designing, testing and implementing customer journey and experience methodologies to monitor and improve customer experience.</li><li>Lead the collection and analysis of customer feedback and CX insights, such as CSAT, CES, ensuring insights are able to drive actionable improvements.</li><li>Use customer journey mapping and CX insights to showcase how customers flow through services and surface customer barriers and pain-points.</li><li>Provide regular insight to delivery partners and service owners on holistic CX performance.</li><li>Lead root cause analysis and systemic issue identification and evidencing, to support resolutions to enhance overall service quality.</li><li>Provide insight and recommendations to help guide prioritisation and decision-making for key stakeholders</li><li>Collaborate with internal and external stakeholders to embed a customer-centric culture and support CX initiatives.</li><li>Support the design and implementation of new or evolving services, ensuring customer experience considerations are integrated.</li><li> Manage the day-to-day application of CX tools and systems, including the management of commercial agreements with providers.</li></ul><h4>Person specification</h4><p><strong>You will need to demonstrate the following skills and experience. </strong></p><p></p><p>Essential:</p><ul><li>Proven experience in designing and implementing customer experience and quality monitoring tools and systems.</li><li>Strong analytical skills with experience in working with diverse data sources and translating them into engaging storytelling and insights that can inform decision-making and improvements.</li><li>Excellent stakeholder management skills, capable of influencing and engaging at all levels.</li><li>Knowledge of contract or grant management, service design and procurement.</li><li>Effective communication and presentation skills with a keen attention to detail.</li><li>Experience of gathering and using insights in complex delivery landscapes.</li><li>Understanding of complaints handling and reporting as a mechanism for gaining insight for improvement.</li><li> Proficiency in MS Office applications and CX tools, such as CX management platforms.</li></ul><h4>Benefits</h4><ul><li><p><strong>About Us</strong><br>The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.</p><p>At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:</p><ul><li><strong>Caring</strong><br>We care about our colleagues and the people whose lives we are here to transform.</li><li><strong>Connecting</strong><br>We will transform lives through our ability to make positive connections.</li><li><strong>Transforming</strong><br>We are committed to transforming lives and making a positive societal impact.</li></ul><p><strong>Our Inclusive Working Environment</strong><br>By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”</p><p>Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.</p><p><strong>What We Offer</strong></p><ul><li>Generous Annual Leave – 30 days plus Bank Holidays</li><li>Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)</li><li>Interest-free loan for season tickets for buses and trains</li><li>Cycle to work Scheme</li><li>Subsidised eye tests &amp; flu jabs</li><li>Life assurance scheme</li><li>Give as you earn scheme</li><li>Employee assistance programme (EAP)</li><li>PAM Assist and PAM Life scheme (Wellbeing)</li><li>Enhanced family and sick pay</li><li>Paid volunteering (2 days a year)</li><li>Recognition Scheme</li><li>Discounts portal to numerous retailers</li></ul><p><strong>Flexible Working</strong><br>At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.</p><p><strong>Career Development</strong><br>In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.</p><p><strong>Reserve List</strong><br>If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.</p></li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Application Process</strong><br>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: <a href="mailto:recruitment@maps.org.uk" target="_blank">recruitment@maps.org.uk</a>. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.</p><p><strong>Please note:</strong> The Money and Pensions Service requires all candidates to have the legal right to work in the United Kingdom. Unfortunately, we are unable to offer visa sponsorship for this role.</p><p><strong>Step 1: Submit Your Application</strong></p><p>Open: 16th January 2026 , Deadline: 01st February 2026</p><p>Please submit your most up‑to‑date CV along with a cover letter (maximum 1,000 words) outlining how your skills and experience align with the requirements of this role.</p><p><strong>Step 2: Telephone Interview</strong></p><p>Between: 19th January 2026 – 02nd February 2026</p><p>Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.</p><p><strong>Step 3: Final Stage Interview</strong></p><p>Week commencing: 09th February 2026</p><p>Interviews will be conducted virtually via Microsoft Teams. This is a single‑stage process that includes a task focused on customer experience insights, followed by a series of competency‑based questions.</p><p><strong>Job Reference:</strong> MaPS01064</p><p><strong>Close Date:</strong> 01/02/2026</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Sabreena</li><li>Email : <a href="mailto:sabreena.chowdhury@reed.com" target="_blank">sabreena.chowdhury@reed.com</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:sabreena.chowdhury@reed.com" target="_blank">sabreena.chowdhury@reed.com</a></li></ul>

The Money and Pensions Service

Customer Journey Manager

<h4>Job summary</h4><p><strong>Senior Interaction Designer </strong></p><p><strong>£65,000 per annum </strong></p><p><strong>Bedford </strong></p><p><strong>Permanent </strong></p><p><strong>Hybrid Working </strong></p><p></p><p><strong>Role Overview</strong></p><p><strong></strong></p><p><em>As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities.<br><br></em></p><p><em>Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive.</em></p><p><em>You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard.</em></p><p></p><p><em>Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions. At this role level, you will work with service managers and programme directors to develop design concepts, potentially have responsibility across complex services, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others.</em></p><p></p><p><em>This role is aligned with DDaT Senior interaction designer - </em><a href="https://www.gov.uk/guidance/interaction-designer#senior-interaction-designer" target="_blank"><em>https://www.gov.uk/guidance/interaction-designer#senior-interaction-designer</em></a></p><p><strong>About Us</strong><br>The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.</p><p>At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:</p><ul><li><strong>Caring</strong><br>We care about our colleagues and the people whose lives we are here to transform.</li><li><strong>Connecting</strong><br>We will transform lives through our ability to make positive connections.</li><li><strong>Transforming</strong><br>We are committed to transforming lives and making a positive societal impact.</li></ul><br><h4>Job description</h4><p><strong>Key Responsibilities:</strong></p><p></p><ul><li>Guiding a collaborative design process for multiple or complex projects.</li><li>Leading workshops, reviews, critiques and handovers.</li><li>Helping evolve and champion the interaction design practice within MaPS.</li><li>Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.</li><li>Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.</li><li>Advising and teaching colleagues of all levels in your areas of special expertise.</li><li>Helping internal colleagues and external delivery partners define and evolve agile ways of working.</li><li>Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.</li><li>Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs.</li><li>Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.</li><li>Building prototypes for testing and review.</li><li>Identifying and prioritising design assumptions.</li><li>Helping user researchers to plan research to gain the insights needed to advance the design.</li><li>Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.</li><li>Conducting user experience audits, heuristic evaluations, competitive reviews and other desk research.</li><li>Creating and socialising experience maps, process flows and other design artefacts to understand and communicate the customer journey.</li><li>Creating design documentation and assets including sketches, wireframes, low and high fidelity prototypes, sitemaps &amp; specification documents.</li><li>Helping Product Owners, Policy and Proposition Managers, and Omnichannel Analysts define KPIs and measure the success of our website against them</li><li>Performing design quality assurance on the final delivered product or service.</li></ul><p></p><p><strong>You will need to demonstrate the following skills:</strong></p><p></p><ul><li><strong>Agile working:</strong> You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You can help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.</li><li><strong>Communicating between the technical and non-technical: </strong>You can listen to the needs of technical and business stakeholders and interpret them. You can effectively manage stakeholder expectations. You can manage active and reactive communication. You can support or host difficult discussions within the team or with diverse senior stakeholders.</li><li><strong>Community collaboration:</strong> You can work collaboratively in a group, actively networking with others. You can adapt feedback to ensure it’s effective and lasting. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses.</li><li><strong>Digital perspective:</strong> You can apply a digital understanding to your work. You can identify and implement solutions for assisted digital.</li><li><strong>Evidence and context-based design:</strong> You can design systems for use across multiple services and can identify the simplest of a variety of approaches.</li><li><strong>Leadership and guidance:</strong> You can make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase. You can build consensus between services or independent stakeholders. You can identify problems or issues in the team dynamic and rectify them. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can bring people together to form a motivated team and help create the right environment for a team to work in. You can facilitate the best team makeup depending on the situation.</li><li><strong>Prototyping:</strong> You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end.</li><li><strong>Prototyping in code:</strong> You can create and validate a dynamic prototype.</li><li><strong>Strategic thinking:</strong> You can define strategies and policies, providing guidance to others on working in the strategic context. You can evaluate current strategies to ensure business requirements are being met and exceeded where possible.</li><li><strong>User focus:</strong> You can give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.</li><li><strong>Working within constraints:</strong> You can identify, communicate and work within constraints. You can challenge the validity of constraints. You can ensure standards are being met.</li></ul><p></p><h4>Person specification</h4><p>The following skills and experience will be helpful in this role. We value people who can bring new perspectives to our teams and encourage you to apply even if you don’t have all of them;<br><br></p><ul><li>Solid interaction design experience (likely to be 5 years or more). Some of this may have been in an adjacent role, such as graphic or UI design, frontend development, product management or customer– or academic research.</li><li>Comfortable working on projects with several stakeholders in a complex, matrix organisation.</li><li>Confident working with colleagues of differing seniority to drive consensus in a multi-disciplinary team.</li><li>Able to balance project work with initiatives to improve the practice of interaction design at MaPS.</li><li>Able to adapt to iterative requirements while championing good design practices.</li><li>Comfortable working ‘in the open’ to involve the full team in the design process.</li><li>Confident presenting solutions to senior stakeholders and addressing feedback.</li><li>Good understanding of and interest in inclusive design including designing for (and with) users with sensory, motor, cognitive, mental health and fluctuating needs among others.</li><li>Knowledge of behavioural economics and behavioural psychology and how they can inform design.</li><li>Experience with Figma, Miro, and Adobe Creative Cloud or equivalent tools.</li><li>Experience designing to meet WCAG 2.2 Level AA accessibility guidelines.</li><li>A basic understanding of accessible, cross-browser front-end development to inform high quality, implementable solutions.</li><li>Experience with mobile-first, responsive website design.</li><li>Experience of working with content rich and/or data-intensive websites, ideally for a consumer audience.</li><li>Experience in the public sector or other regulated field (e.g. financial services, medicine, law).<br><br></li></ul><h4>Benefits</h4><ul><li>Generous Annual Leave – 30 days plus Bank Holidays</li><li>Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)</li><li>Interest-free loan for season tickets for buses and trains</li><li>Cycle to work Scheme</li><li>Subsidised eye tests &amp; flu jabs</li><li>Life assurance scheme</li><li>Give as you earn scheme</li><li>Employee assistance programme (EAP)</li><li>PAM Assist and PAM Life scheme (Wellbeing)</li><li>Enhanced family and sick pay</li><li>Paid volunteering (2 days a year)</li><li>Recognition Scheme</li><li>Discounts portal to numerous retailers</li></ul><p><strong>Flexible Working</strong><br>At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.</p><p><strong>Career Development</strong><br>In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.</p><p><strong>Reserve List</strong><br>If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: <a href="mailto:recruitment@maps.org.uk" target="_blank">recruitment@maps.org.uk</a>. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.</p><p><strong>Step 1: Submit Your Application</strong></p><p><strong>Open: 16/01/2026 , Deadline: 02/02/2026</strong></p><p>To apply, please submit the following two documents:</p><ol><li>Your most up-to-date CV</li></ol><ol><li>A portfolio showcasing evidence of your work</li></ol><p><strong>Step 2: Telephone Interview</strong></p><p><strong>Between 16/01/2026 – 06/02/2026</strong></p><p>If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:</p><ul><li>Discuss your experience in more detail</li><li>Learn more about the role and our organisation</li><li>Ask any questions you may have</li></ul><p><strong>Step 3: Final Stage Interview</strong></p><p><strong>Hosted on W/c 23/02/2026</strong></p><p>Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:</p><ul><li>A scenario based task given to you before the interview</li><li>A series of competency-based interview questions</li></ul><p></p><p><strong>Job Reference:</strong> MaPS01074</p><p><strong>Close Date:</strong> 02/02/2026</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : sophie rigney</li><li>Email : <a href="mailto:sophie.rigney@reed.com" target="_blank">sophie.rigney@reed.com</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:sophie.rigney@reed.com" target="_blank">sophie.rigney@reed.com</a></li></ul>

Senior Interaction Designer

<h4>Job summary</h4><p><strong>This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public. </strong></p><p><strong>The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business. </strong></p><p><strong>Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd. </strong></p><p><strong>This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role. </strong></p><h4>Job description</h4><p>Key tasks:</p><ul><li>Provide a welcoming reception service to visitors on the estate, contact the relevant Senedd staff and Members, and support access to the estate; including issuing visitor passes. </li><li>Collaborating with others in the team to create relevant information and content for visitors, such as displays that inform about what is being debated.</li><li>Liaise with Security staff, Welsh Government representatives and Senedd staff, to ensure a seamless entry for School Groups, VIPs and visiting dignitaries.</li><li>Actively keep up to date with Senedd business, current affairs, and political issues via social, digital, and written media.</li><li>Promote and book visits on and off the Senedd estate. Book public attendance to Plenary and Committee meetings ensuring all access requirements are met.</li><li>Work closely with Visitor Engagement to make the visitor experience relevant, trusted, and as engaging as possible.</li><li>Answer enquiries and deal with conflicting requirements and political sensitivities whilst providing the best possible customer service. There will be a mix of replying to emails and inquiries at the reception desk in person. The role will include the need to manage your time and working with your line manager to decide which inquiry to prioritise.</li></ul><h4>Person specification</h4><ol><li>Strong customer service and interpersonal skills: to be able to adapt your style and delivery to meet the visitor’s need; </li><li>To be organised and thorough: to be able to take information from various sources and provide concise, quick, and relevant guidance to visitors;</li><li>To be proficient in using common applications or software, content management systems, and specifically: Microsoft Office 365 (Outlook, Teams, Sharepoint, and Excel).</li></ol><h4>Benefits</h4>Alongside your salary of £25,878, Welsh Parliament contributes £7,496 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.</p><p>29 January 2026.</p><p>Your application must be submitted before midnight on the closing date.</p><p>You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Hope Brown-Tirion</li><li>Email : <a href="mailto:tirion.hopebrown@assembly.wales" target="_blank">tirion.hopebrown@assembly.wales</a></li><li>Telephone : 03002006258</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:jobs@senedd.wales" target="_blank">jobs@senedd.wales</a></li></ul><h4>Further information</h4><a href="https://senedd.wales/work-opportunities/" target="_blank">https://senedd.wales/work-opportunities/</a>

Welsh Parliament

Customer Relations Assistant (Temporary)

<h4>Job summary</h4>Forestry Commission - Forest Services - which the Technical Support Officer (Admin) will be part of, are the government's forestry experts facilitating delivery of government policy to protect, improve and expand England's woods and forests. We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect, improve and expand England’s valuable woodland assets. We encourage good practice through professional advice, partnerships, advocacy and grants while discouraging damaging or inappropriate forestry practice through regulations and standards.<h4>Job description</h4><p>There is one role available – full time (5 days/week). The role can blended, with some time spent working at home and some days (minimum 2days/week) spent working in the office (York or Newcastle).</p><p>The Yorkshire and North East Area contains over 212,000 hectares of woodland ranging from important habitat networks of Ancient Woodlands through to large productive conifer forests. In the North East the predominant woodland type is conifer (64.5%) whereas in Yorkshire and the Humber broadleaves form the most significant component (41.5%).</p><p>This diverse range of woodland types extends over 4 National Parks and 3 Areas of Outstanding National Beauty and through the urban woodland resource is also connected to Leeds, Sheffield and Newcastle.</p><p>The Area Team operates from the Defra Office (Kings Pool, Foss House) in York with a further office located with the Environment Agency in Newcastle. Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies.</p><p>We are seeking a dynamic individual who can learn quickly to provide admin and technical support to our Woodland Officers, Woodland Creation Officers and 5 Field Managers. </p><p><strong>Responsibilities</strong></p><p>1. Casework facilitation - provide technical support to the Yorkshire and North East Field Team to help optimise the deployment of their skills and knowledge:</p><ul><li> Prepare and process case files using various platforms and systems to ensure the field team’s time is optimised. Tasks include:</li><li> Downloading applications for various schemes</li><li> Preparing template documentation</li><li> Preparing supporting information</li><li> Uploading completed case files</li><li> Updating case work trackers using Excel and Sharepoint Lists.</li><li> Systems and platforms used include Forestry Commission internal mapping system, customer relationship management, grant management system and Sharepoint</li><li> Communicate clearly between local and national teams</li></ul><p>2. Take ownership of the Technical Support Officer inbox – working with colleagues on the daily prioritisation and completion of tasks.</p><p>3. Support the field team with queries on case work, process guidance and systems queries using guidance documents, knowledge of systems and own initiative.</p><p>4. Maintain and develop the area team’s PowerBI report tracking in-progress casework.</p><p>5. Ad hoc data collation, reporting and file preparation tasks.</p><p>6. Support field team with updates to National regulations and process changes.</p><p>7. Provide basic admin support including dealing with phone queries from the public surrounding felling of trees.</p><h4>Person specification</h4><p>ESSENTIAL </p><ul><li> Ability to learn quickly and adapt to changing/evolving processes</li><li> Good attention to detail. Accuracy inputting data and collating information</li><li> Excellent computer skills with experience of MS Office, Excel essential.</li><li> Able to learn new platforms quickly such as internal grant management, CRM and mapping systems </li><li> Ability to follow processes</li><li> Excellent communication skills both written and verbal</li><li> Experience of delivering quality services to a diverse customer base</li><li> Demonstrate previous examples of delivering work in a specific timeframe</li><li> Experience as working as part of a team</li><li> Ability to prioritise and manage a varied workload</li><li> Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers</li></ul><p>Please clearly demonstrate how the above apply to you throughout your application. Failure to do so will mean that your application is automatically sifted out.</p><p>DESIRABLE</p><ul><li> Understanding of forestry and woodland management</li><li> Evidence of maintaining Continuous Professional Development</li><li> Experience of using PowerBI</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Working Together</li><li>Managing a Quality Service</li></ul><h4>Benefits</h4>Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%.</li><li>A range of family friendly benefits.</li><li>An environment with flexible working options.</li><li>Learning and development tailored to your role.</li><li>A culture which promotes a diverse and inclusive work environment.</li><li>A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.</li><li>25 days annual leave, with 1 additional day for each years’ service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).</li><li>Ability to buy or sell 5 days annual leave.</li><li>3 days volunteering per year (pro rata).</li></ul><p>We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>This is a Fixed Term Appointment ending 30 September 2026, with possibility but no guarantee of extension or permanency.</p><p>As part of the application process, you will complete the following:</p><ol><li>A tailored CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.</li><li>A personal statement – in no more than 500 words showing how you meet the essential criteria of the Person Specification.</li></ol><p>Further details around what this will entail are listed on the application form.</p><p>Should a large number of applications be received, the initial sift may be conducted using the personal statement. Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.</p><p><strong>Interview</strong></p><p>Candidates will be further assessed on Behaviours, Experience and Strengths at interview.</p><p>Interview will be held in person. There will be 1 day of interviews at Foss House, Kings Pool, 1-2 Peasholme Green, York, YO1 7PX and 1 day at Tyneside House, Newcastle Business Park, Skinnerburn Road, Newcastle-upon-Tyne, NE4 7AR. Please keep this in mind when applying. </p><p>Applications will be sifted week commencing 2nd February 2026.</p><p>Interviews will be held week commencing 9th February 2026. </p><p><em>Please note that these dates are subject to change.</em></p><p><strong>Further Information</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>New entrants are expected to join on the minimum of the pay band.</p><p>Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.</p><p>Existing Civil Servants (excluding Forestry Commission employees) and applicants from accredited NDPBs are eligible to apply and will only be considered on a loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant.</p><p>Existing Forestry Commission, Forestry England and Forest Research employees are eligible to apply for this Fixed Term Appointment and will only be considered if there is written confirmation from their line manager and HR that their current role will be temporarily backfilled or held open before commencing the application process.</p><p><strong>Security</strong></p><p>If successful and transferring from another Government Department a criminal record check may be carried out. </p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information <a href="https://www.childcarechoices.gov.uk/" target="_blank">visit the Childcare Choices website</a>. </p><p>New entrants are expected to join on the minimum of the pay band.</p><p>This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><p>Contact Government Recruitment Service via <a href="mailto:fcerecruitment.grs@cabinetoffice.gov.uk" target="_blank">fcerecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </p><p>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. </p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p>Feedback</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : FS Recruitment</li><li>Email : <a href="mailto:fs.recruitment@forestrycommission.gov.uk" target="_blank">fs.recruitment@forestrycommission.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:fcerecruitment.grs@cabinetoffice.gov.uk" target="_blank">fcerecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: <a href="mailto:englandhr.services@forestryengland.uk" target="_blank">englandhr.services@forestryengland.uk</a>. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.<br><br>

Forestry Commission

Technical Support Officer

<h4>Job summary</h4><p><a href="https://www.youtube.com/watch?v=wvskd7njnwc" target="_blank"><strong>Insight into CCS - Webinar</strong></a></p><p><em>Watch our Webinar on the above link and gain valuable insight into CCS and our recruitment processes! </em></p><br><p><em><strong>Advance your career at the UK’s largest public procurement organization, where you’ll create market-leading commercial agreements that shape how the public sector buys goods and services.</strong> ​ </em></p><br><p><strong>Job Summary</strong></p><p>This is an exciting opportunity to join our Category teams in a pivotal support role. You will be instrumental in the end-to-end delivery of Commercial Agreements and the management of vital customer and supplier relationships.</p><br><p><strong>Current Vacancies:</strong></p><ul><li><p><em><strong>Digital and Technology Services (2 posts)</strong></em></p></li></ul><p>The Digital and Technology Services team is responsible for the delivery of highly effective routes to market in the areas of Digital, Data and Technology (DDAT) resourcing, Bespoke Application development, Transport Technology, Cyber Security and Information Security and Technology Managed Services. The category delivers market defining commercial agreements and contributes to a significant amount of commercial benefits and spend to CCS.</p><br><ul><li><p><em><strong>Learning &amp; Development and Apprenticeships (1 post)</strong></em></p></li></ul><p>The Learning &amp; Development (L&amp;D) and Apprenticeships team supports Government departments and wider public sector organisation customers to fulfil their L&amp;D and apprenticeship training needs supporting use of the agreements to procure call-off contracts. This presents an exciting and diverse role which necessitates agility in supplier and customer relationship management. The market and landscape changes quickly with the Category Team working closely with the Department for Education and the Department for Work and Pensions to support delivery of key Government Missions supporting workforce training, development, upskilling and early talent.</p><br><p><strong>Note: </strong>These are the roles currently available; however, a reserve list will be maintained to fill any upcoming vacancies across our different categories as they arise.</p><br><h4>Job description</h4><p><strong>Directorate Overview</strong></p><p>Commercial is the largest directorate in CCS and is responsible for the design, development, implementation and management of our commercial agreements, which are used by our customers across the public sector. We have delivered value to the public sector and helped our customers spend more than £34 billion through the agreements we create and enjoy more than £3.5 billion in commercial benefits annually through our agreements.</p><br><p>Category management sits at the heart of CCS. We use our in-depth knowledge and expertise of public sector suppliers, to create market and category strategies. These strategies are used within CCS to create market leading commercial agreements that help shape how common goods and services are bought across the public sector. Our skills are also used in carrying out commercial policy, development of new products and services and supplier relationship management.</p><p><strong>Team Summary</strong></p><p>Join our elite team of procurement professionals managing over £34bn in public sector spend. Across fifteen specialist teams and three core categories, we provide expert guidance and a supportive environment dedicated to delivering value for the nation.</p><p><strong>Our Categories:</strong></p><ul><li><p><strong>Corporate Solutions: </strong>Empowering the public sector through expert consultancy, legal advice, and comprehensive workforce solutions—from recruitment to professional development.</p></li><li><p><strong>Estates: </strong>Driving a greener, more sustainable future. Our experts ensure estates requirements are met cost-effectively and compliantly, aligning with critical net-zero and social value targets.</p></li><li><p><strong>Technology: </strong>Accelerating digital transformation. We bridge the gap between market innovation and customer needs, ensuring the public sector accesses cutting-edge technology efficiently.</p></li></ul><br><p>We support government projects and programmes of national UK significance - helping the public sector to build back better.</p><br><p>Our Commercial Team is transforming to become even more flexible. Candidates should be aware that there will be opportunities to flex into other category areas as required, either to meet business needs and/or for staff development.</p><p><strong>Key Accountabilities:</strong></p><ul><li><p>Agreement Support – including support for contract variations, novations, extensions and agreement maintenance (including expiry activity), overdue management information and aged debt chasers, plus support for various digital platforms and system tool demonstrations</p></li><li><p>Stakeholder Management – including triage/resolution of customer/supplier queries; monitoring and management of team mail inboxes and triage of complaints</p></li><li><p>Supplier Relationship Management – including supplier onboarding at framework launch (and as part of ongoing delivery of Dynamic Purchasing Systems); support for key subcontractor changes</p></li><li><p>Compliance Activities - take ownership of supplier assurance liaising with teams across CCS including Finance, Commercial Finance, Supplier Management Unit, and Customer Service Centre to support Commercial Practitioners with agreement management to ensure supplier financial and framework specific due diligence is maintained </p></li><li><p>Supporting the development of new/renewed commercial agreements – including supporting development of the necessary documentation to required quality and on time.</p></li><li><p>Supporting delivery of growth, attracting new customers, driving customer retention and providing enhanced value for money by working collaboratively with internal and external stakeholders</p></li><li><p>Marketing and Communications – including support for marketing activity (e.g. webinars, planning customer knowledge share forums, developing case studies) and support for maintaining Website documents and improving content to support the customer and supplier journey</p></li><li><p>Routine travel to Crown Commercial Service offices</p></li></ul><h4>Person specification</h4><p><strong>Essential Criteria (to be assessed at application stage):</strong></p><ul><li><p>Be able to demonstrate a good understanding of procurement and/or contract management with the ability to analyse and communicate data to assist commercial decisions</p></li><li><p>Proactive approach to developing solutions in order to deliver operational and commercial efficiencies and more effective ways of working.</p></li><li><p>Proven ability to prioritise workload and work at a pace to meet deadlines. Well organised, able to work independently as well as part of a team.</p></li><li><p>Experience in the collation, management, analysis and presentation of information/data.</p></li><li><p>An ability to build and maintain strong stakeholder relationships within a commercial environment.</p></li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Working Together</li><li>Communicating and Influencing</li><li>Delivering at Pace</li><li>Managing a Quality Service</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Contract and supplier management</li></ul><h4>Benefits</h4>Alongside your salary of £37,845, Crown Commercial Service contributes £10,963 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>What we will offer you, here are some of the benefits you can expect:</strong></p><ul><li><p>Competitive salary </p></li><li><p>Generous pension scheme</p></li><li><p>A discretionary non-contractual performance related bonus </p></li><li><p>Working remotely in addition to working in advertised office location</p></li><li><p>Flexi time scheme (available for B1-B6)</p></li><li><p>Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays</p></li></ul><br><p><em><strong>Explore fully how we will</strong></em><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7404-23-CCS-Benefit-pack_May24-2.pdf" target="_blank"><strong> reward</strong></a><strong></strong><em><strong>your work.</strong></em></p><br><p><strong>Want to make a difference? Find out more about the rewarding work that we do in our </strong><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7403-23-CCS-Generic-Candidate-pack_SU_v3.pdf" target="_blank"><strong>candidate pack</strong></a><strong>.</strong></p><br><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://drive.google.com/drive/folders/19Cqusz8FEHTaHOfPlWvrqgTl11iIOldR" target="_blank">Civil Service People Plan</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025/civil-service-diversity-and-inclusion-strategy-2022-to-2025-html" target="_blank">Civil ServiceD&amp;I Strategy.</a></p><p></p><p>We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></p><br><p><strong>Working flexibly, delivering outcomes</strong></p><p>CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p><strong>Selection Process</strong></p><p>Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence on WC 2nd February and interviews will be held 20th, 23rd &amp; 24th February either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)</p><br><p><em>To find out more about our recruitment process please click</em><a href="https://www.crowncommercial.gov.uk/careers-with-ccs/recruitment-process/" target="_blank"> here</a></p><br><p>Please note: <em>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our </em><a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a><em> for more information on appropriate and inappropriate use.</em></p><br><p>A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : The Recruitment Team</li><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at <a href="http://civilservicecommission.independent.gov.uk" target="_blank">http://civilservicecommission.independent.gov.uk</a><br>If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a> in the first instance.<br>If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a><br><br><a href="https://www.crowncommercial.gov.uk/careers-with-ccs" target="_blank">https://www.crowncommercial.gov.uk/careers-with-ccs</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDcmdmVyaWZ5PTMzNjRhY2Y5MmEzNGEzNmQ5ODdhNGYyMTJmMWE1ZDBjJnJlcXNpZz0xNzY4NjM3MTE1LTYzYzk5YjE2ZDBmZjY2ZTdiODgxMjYzY2JhNDE4NjI3MDc5Y2RiZWM=" target="_blank">Crown Commercial Service candidate pack (Accessible version) (1) Opens in new window</a> (docx, 33kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDgmdmVyaWZ5PWFiOWIwMTM5ZjExNjkzM2FhOGYzMmRiYzZmYTZkMWRhJnJlcXNpZz0xNzY4NjM3MTE1LTYzYzk5YjE2ZDBmZjY2ZTdiODgxMjYzY2JhNDE4NjI3MDc5Y2RiZWM=" target="_blank">Crown Commercial Service Benefits Brochure Accessible version (1) Opens in new window</a> (docx, 29kB)

Crown Commercial Service

Associate Commercial Practitioner

Department for Transport

Creative Content Producer

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p>We are looking for an Assistant Psychologist to join the Bedfordshire Offender Personality Difficulties (OPD) team to work as part of the Intensive Intervention and Risk Management Service (IIRMS). The OPD pathway is based in prison and probation, with Psychologists and Probation Practitioners working together to increase the wellbeing and reduce the risk of those screened into the pathway, whilst improving the knowledge and skills of the wider workforce. This post will be based in the community team but it may involve some work in prisons.</p><p>The IIRMs service offers support to probation staff through consultation, formulation, training and psychologically-informed intervention and risk management for a discreet group within the OPD cohort. IIRMs is a growing and evolving service, allowing opportunities for the successful applicant to support service development in this post. The role will include developing and facilitating psycho-educational and / or skills based groups and developing and delivering support plans, as well as providing psychologically informed and relational support to people on the caseload, alongside consultation and training for other professionals, and administrative duties such as administration and recording of psychometric measures and data recording. Bedfordshire OPD team is a cohesive, experienced and enthusiastic team including Registered and Chartered Psychologists, Qualified Probation Practitioners and general administrative support. The successful applicant will be line managed and supervised by qualified Psychologists, with opportunities for training relevant to the service and professional development.</p><p>This is a service user facing role, primarily based in the community with scope for work in prison settings. Due to the nature of the work the post holder will need to have the ability to travel to other locations which are sometimes difficult to access by public transport. The post holder will be employed by HMPPS Psychology Services Groups (PSG) and seconded into the Bedfordshire OPD service.</p><h4>Person specification</h4>Please refer to Job Description<h4>Licences</h4>• A Psychology Degree conferring Graduate Basis of Registration with the British Psychological Society. Minimum degree classification of 2:2.<br><br>• Complete relevant continued professional development which will include an MSc in Forensic Psychology if not already held.<br><br>• Job holders must complete specific training in their specialism once they take up post.<h4>Memberships</h4>• A Psychology Degree conferring Graduate Basis of Registration with the British Psychological Society. Minimum degree classification of 2:2.<br><br>• Complete relevant continued professional development which will include an MSc in Forensic Psychology if not already held.<br><br>• Job holders must complete specific training in their specialism once they take up post.<h4>Languages</h4>Written and Spoken English<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Making Effective Decisions</li><li>Developing Self and Others</li><li>Delivering at Pace</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £33,275, HM Prison &amp; Probation Service contributes £9,639 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5358</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13872?entityId=13872" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13872?entityId=13872</a>

HM Prison & Probation Service

Assistant Forensic Psychologist - Psychology Services - South East & East (Ref: 13872)

<h4>Job summary</h4><p>Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.</p><p><strong>Our Values</strong></p><p>Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: </p><ul><li><p><strong>Honesty</strong>: We act with integrity and transparency, sharing information openly and addressing challenges with courage.</p></li><li><p><strong>Empowerment</strong>: We enable people to take initiative, make impactful decisions, and continuously learn and grow.</p></li><li><p><strong>Accountability</strong>: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.</p></li><li><p><strong>Respect</strong>: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.</p></li><li><p><strong>Trust</strong>: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.</p></li></ul><p>These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.</p><h4>Job description</h4><p>SLC have an exciting opportunity for a permanent Programme Manager to join our Change and Data Directorate. In this pivotal role, you will shape the future of SLC by leading a suite of interdependent projects that deliver real transformation across the organisation. You’ll be at the heart of driving change, overseeing end‑to‑end delivery of complex business transformation, and ensuring we’re fully equipped and ready for the innovations ahead.</p><p>Your expertise in governance, quality assurance, risk management, and stakeholder engagement will be essential as you create the conditions for successful delivery.</p><p>This is a chance to make an impact—helping guide SLC through meaningful, high‑profile change that benefits our colleagues and the customers we serve.</p><h4>Person specification</h4><p>Proven track record in managing large-scale projects and programmes, with expertise in both traditional and Agile methodologies.</p><p>Excellent technical acumen, which may include leading the team to deliver the design, build, test and transition into production for bespoke and off-the-shelf software, hardware, infrastructure solutions, data migration, integration and other technology solutions or business processes.</p><p>Relevant procurement and implementation experience where appropriate which may include the implementation, configuration, customisation, integration and transition into production of business packaged software, security or other specialist technical software.</p><p>Excellent communication and leadership skills, with the ability to collaborate effectively across all organisational levels, and build and lead high-performing, multi-disciplinary teams in complex matrix environment.</p><p>Proficiency in project management tools and techniques, including MS Office Suite and financial lifecycle management.</p><h4>Benefits</h4>Alongside your salary of £73,824, Student Loans Company contributes £21,386 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:</strong></p><ul><li><p>28 days annual leave plus 8 public holidays</p></li><li><p>Option to buy/sell annual leave</p></li><li><p>Flexi-time and enhanced flexible working options available</p></li><li><p>Option to join the Civil Service pension scheme</p></li><li><p>Life insurance cover for 4 x annual salary</p></li><li><p>Enhanced company sick pay and family leave including maternity, paternity and adoption</p></li><li><p>Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme</p></li><li><p>To find out what’s it’s like to work at Student Loans Company click here <a href="https://www.civil-service-careers.gov.uk/student-loans-company-hub/" target="_blank">SLC Careers</a></p></li><li>SLC offer a blended working model which will typically be 2 days in the office and 3 days from home. </li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Please apply via the link below.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Talent Acquisition</li><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a> in the first instance.<br><br>

Student Loans Company

Programme Manager

<h4>Job summary</h4><p>The Infected Blood Compensation Authority (IBCA) is responsible for delivering a compensation scheme that has been long awaited by the infected blood community to provide financial compensation to victims of infected blood on a UK-wide basis. We are looking for an experienced Lead Technical Architect who can blend knowledge of Data Platforms with data security, governance and strategic thinking. You will be confident at working in a complex and pressured data delivery environment across products where you’ll be supporting the strategic objective of IBCA to pay compensation to those impacted by the infected blood scandal seamlessly.</p><p>You will collaborate across the architecture function in data and digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. Working at IBCA gives you a huge opportunity to make an impact on those who deserve compensation, and this role will shape and support the development of safe and secure data solutions that provide a single source of truth for those going through their compensation journey.</p><p><strong>Successful applicants will join the Civil Service Pension Scheme.</strong></p><p>Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.</p><h4>Job description</h4><p>As a Lead Technical Architect (Solutions) you will work on multiple projects across the data delivery programme on problems that require broad architectural thinking.</p><p>This post is within a data delivery setting, especially one focussed on AWS, Quantexa and Databricks.</p><p>You will:</p><ul><li>Be responsible for leading the technical solution design of data systems and services, justifying and communicating design decisions;</li><li>Assure data services and system quality, ensuring the technical work fits into the data platform and wider IBCA technology strategy;</li><li>Drive continuous improvement in system reliability, performance, and security;</li><li>Regularly collaborate and find agreement with senior stakeholders, providing direction and challenge;</li><li>Be proactive in working with Product Managers and Engineers to identify problems and translating these into scalable technical solutions;</li><li>Participate in architecture reviews, and technical workshops.</li></ul><p><strong>Responsibilities</strong></p><ul><li><strong>Secure Cloud &amp; Platform Architecture (AWS Focus):</strong> You will lead and optimise the design of resilient, high-availability AWS environments, ensuring that every infrastructure component is built with a "security-by-design" approach to protect against evolving threats;</li><li><strong>Architecture Patterns &amp; Standards:</strong> You will establish and uphold the technical standards for the organisation, creating reusable patterns and governance frameworks that ensure consistency and quality across all engineering squads;</li><li><strong>Comprehensive Data Management Design:</strong> This involves architecting the end-to-end lifecycle of data systems and services, ensuring the underlying infrastructure supports high-performance analytics and robust data sovereignty;</li><li><strong>Digital Service Integration &amp; API Management:</strong> You will oversee the connectivity of modern digital services by designing scalable API layers and integration strategies that allow internal and external systems to communicate securely and efficiently;</li><li><strong>Agile Delivery &amp; Stakeholder Translation:</strong> You will bridge the gap between complex technical roadmaps and strategic business goals, communicating technical trade-offs to non-technical stakeholders to ensure smooth, iterative delivery.</li></ul><h4>Person specification</h4><p><em>Essential</em></p><ul><li>Architecture design of highly scalable and secure Data Platforms hosted on AWS. This includes expertise in configuring and integrating data management systems like Databricks and Quantexa;</li><li>Architecture design informed through use of principles, patterns, technical radars, practices and standards;</li><li>Data Storage Design &amp; Management – expertise across diverse storage technologies including SQL, NoSQL and Data Lakehouse;</li><li>Data Architecture Design - Data Modelling (conceptual to physical), Master Data Management (MDM), Metadata Management, Data Lineage and Data Governance;</li><li>API Management - designing and implementing robust integration patterns (including end-to-end secure API management and gateways) that reliably connect Data Platforms to wider digital services and consuming tech systems;</li><li>Service Architecture Design – monitoring, logging and observability including patching, business continuity and disaster recovery;</li><li>Experience of working within and across product teams within Agile environments throughout the full delivery lifecycle of inception to go-live;</li><li>Translating business requirements into tangible, compliant, technical solutions with traceability to the user value that can be demonstrated to stakeholders.</li></ul><p><em>Desirable</em></p><ul><li>You will have experience of working on architecture design for the Quantexa Decision Intelligence Platform;</li><li>Security Architecture Design – Data Security, Identity &amp; Access Management, Cloud Security, Network Security and DevSecOps;</li><li>Strong knowledge of DevOps practices and Infrastructure-as-Code.</li></ul><p><strong>Additional information:</strong></p><p>A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Working Together</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Architect for the whole context (Practitioner)</li><li>Architecture communication (Expert)</li><li>Technical design throughout the life cycle (Expert)</li><li>Making architectural decisions (Practitioner)</li></ul><h4>Benefits</h4>Alongside your salary of £58,655, Infected Blood Compensation Authority contributes £16,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Premium allowance paid monthly after probation </li><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A<a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank"> Civil Service Pension</a> which provides an attractive pension, benefits for dependants and employer contributions of 28.97%</li><li>32.5 days of paid annual leave plus 8 bank holidays</li><li>Family friendly policies to support you and your everyday responsibilities</li><li>Enhanced maternity and paternity leave, up to 12 months shared parental leave</li></ul><p>Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>As part of your application you will be required to provide a CV setting out your career history, qualifications and previous skills and experience highlighting specific responsibilities and achievements that are relevant for this role.</p><p>You will also be required to provide a Statement of Suitability (750 words max.)</p><p>Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.</p><p>Your CV and Statement of Suitability will be assessed against the essential criteria listed in the <em>'Person Specification'</em> section of the job advert.</p><p>Should you be successful at sift, you will be invited to attend an interview where you will be assessed on behaviours and technical skills</p><p><strong>Expected timeline (subject to change)</strong></p><p>Expected sift date – 08/02/2026<br>Expected interview date/s – 15/02/2026<br>Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><ul><li>Contact Government Recruitment Service via <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </li><li>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.</li></ul><p><strong>Further Information</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information<a href="https://www.childcarechoices.gov.uk/" target="_blank"> visit the Childcare Choices website</a>)</p><p>Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.</p><p>For further information on National Security Vetting please <a href="https://www.gov.uk/government/publications/demystifying-vetting" target="_blank">visit the Demystifying Vetting website</a>.</p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to<br>the operations manager in confidence, or email <a href="mailto:Info@disclosurescotland.co.uk" target="_blank">Info@disclosurescotland.co.uk</a></p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p><strong>PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.</strong></p><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : IBCA Recruitment Team</li><li>Email : <a href="mailto:ibcadatadirector@ibca.org.uk" target="_blank">ibcadatadirector@ibca.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNTAmdmVyaWZ5PWEwYTFlODcxYmEyNWRmYjk0MGNhZGRkNTFjMGZlMWVjJnJlcXNpZz0xNzY4NjM2ODAyLWIzMTYyNWM3NjM4OGY2MmRiYjMzYWJiMGNkZjVjNjJkMTk3YzQ1MDA=" target="_blank">Employee Offer Opens in new window</a> (pdf, 1851kB)

Infected Blood Compensation Authority

Lead Technical Architect (Solutions)

<h4>Job summary</h4><p>We are currently looking for an <strong>Animal Technician Manager</strong> to join our <strong>Research and Development </strong>Function within the <strong>Scientific Research and Innovation </strong>group. </p><p>This is a <strong>full-time</strong> opportunity, on a <strong>permanent </strong>basis. The role will be based in South Mimms, Hertfordshire. </p><p><strong>Who are we?</strong></p><p>The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. </p><p>The Scientific Research and Innovation Group delivers public health impact, world-leading research innovation, and a unique proposition via an ambitious Science Strategy which will balance innovation against sustainability and affordability. It is divided into 6 sub-Groups, Innovation Accelerator, Clinical Investigations and Trials, Research and Development, Standards Lifecycle, Control Testing and Quality Assurance and Health &amp; Safety. </p><p>The SR&amp;I Research &amp; Development (R&amp;D) function delivers statutory mandated strategically aligned, sustainable and impactful Regulatory Scientific research that is applied primarily to biological reference materials development and medicines control testing and areas of international and national priority for future biological medicines. </p><p>Analytical and Biological Sciences (ABS) is a multi-laboratory, multi-disciplinary team of experts within R&amp;D. Both in vitro and in vivo methods are used to deliver practical laboratory analysis, experimentation and expertise aligned the Agency objectives. Biological services, within ABS supports three Functions of SR&amp;I; Standards Lifecycle, Control Testing and R&amp;D in all aspects of in vivo science. The facility is provisioned to manage activities with a wide species including at different biocontainment levels up to and including containment level 3 (CL3) and Specified Animal Pathogen Order 4 (SAPO4). A highly trained and professional technical team care for the animals and perform the scientific procedures, underpinned by a specialist support team, ensuring the highest standards of animal welfare are always maintained. </p><h4>Job description</h4><p><strong>What’s the role?</strong></p><p>The post holder’s main responsibilities relate to the operation and management of studies within the Specified Animal Pathogen Order 4 (SAPO4) facility in addition to lower containment studies. The role holder actively contributes to the management, performance, and practical delivery of the in<em>-vivo</em> functions to support the scientific activities of the Agency including the care and welfare of a variety of animal species, including non-human primates (NHPs) housed in the biological services facility in support of the Agency programmes of work that require<em> in- vivo</em> models. </p><p>All responsibilities are performed in accordance with relevant Standard Operating Procedures, Codes of Practice and appropriate legislation and regulatory guidelines: </p><ul><li>Compliance with Animals (Scientific Procedures) Act 1986 (ASPA). </li></ul><ul><li>Compliance with Quality Standard ISO/IEC 17025. </li></ul><ul><li>Compliance with local Health and Safety Codes of Practice. </li></ul><p>Security Clearance must be obtained for this position, which requires 5 years’ UK residency. </p><p><strong>Key responsibilities:</strong></p><ul><li>Organisation and supervision of staff assigned to work in the managed area, including the provision of training, on-going competency, and continual professional development </li></ul><ul><li>Line Management duties for staff </li></ul><ul><li>Responsible for Health and Safety within the managed area </li></ul><ul><li>Department Quality Champion responsible for compliance with Quality standards e.g. ISO17025 </li></ul><p><strong>Who are we looking for?</strong></p><p>Our successful candidate will have: </p><ul><li>Experience of supervising/managing a discrete area within an animal laboratory facility. </li></ul><ul><li>Experience of organising, supervising, and training staff to meet operational, quality and health and safety requirements. </li></ul><ul><li>Considerable experience within the animal research field including on a range of species. </li></ul><ul><li>Minimal professional qualification of Membership of the Institute of Animal Technology (MIAT), or relevant equivalent (Registered Animal Technician status (RAnTech) is desirable). </li></ul><ul><li>Good knowledge of ASPA legislation, and relevant sections (in detail) of the Guidance, along with how the regulations are implemented in practice. </li></ul><h4>Person specification</h4><p><strong>Method of assessment: A=Application, I=Interview </strong></p><p><strong>Behaviour Criteria:</strong></p><ul><li>Leadership <strong>(A, I)</strong></li></ul><ul><li>Changing and Improving <strong>(I)</strong></li></ul><ul><li>Seeing the Big Picture <strong>(I)</strong></li></ul><p><strong>Experience Criteria:</strong></p><ul><li>Experience of supervising/managing a discrete area within an animal laboratory facility <strong>(A, I)</strong></li></ul><ul><li>Experience of organising, supervising, and training staff to meet operational, quality and health and safety requirements <strong>(A, I)</strong></li></ul><ul><li>Considerable experience within the animal research field including on a range of species <strong>(A, I)</strong></li></ul><p><strong>Technical Criteria:</strong></p><ul><li>Minimal professional qualification of Membership of the Institute of Animal Technology (MIAT), or relevant equivalent (Registered Animal Technician status (RAnTech) is desirable) <strong>(A, I)</strong></li></ul><ul><li>Current or recent holder of a Personal Individual Licence with proven training and competency records for species and techniques <strong>(A, I)</strong></li></ul><ul><li>Good knowledge of ASPA legislation, and relevant sections (in detail) of the Guidance, along with how the regulations are implemented in practice <strong>(I)</strong></li></ul><ul><li>Up to date on developments in education and training on laboratory animal science and welfare, and up to date on Home Office licensing requirements <strong>(I)</strong></li></ul><p><strong>Strengths Criteria</strong></p><ul><li>Adaptable <strong>(I)</strong></li></ul><ul><li>Networker <strong>(I)</strong></li></ul><p>If you would like to find out more about this fantastic opportunity, <a href="https://mhra-gov.filecamp.com/uniq/SuiMpQCxHHaELndm.pdf" target="_blank">please read our Job Description and Person Specification</a>! </p><p><strong><em>Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact </em></strong><a href="mailto:careers@mhra.gov.uk" target="_blank"><strong><em>careers@mhra.gov.uk</em></strong></a></p><h4>Benefits</h4>Alongside your salary of £46,160, Medicines and Healthcare Products Regulatory Agency contributes £13,372 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays </li><li>Privilege Leave: 1 day </li><li>Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff </li><li>Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay </li><li>Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service </li><li>Civil Service Pension Scheme. Please see the link for further information <a href="http://www.civilservicepensionscheme.org.uk/" target="_blank">http://www.civilservicepensionscheme.org.uk/</a> For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666 </li><li>Flexible working to ensure staff maintain a healthy work-life balance </li><li>Interest free season ticket loan or bike loan </li><li>Employee Assistance Services and access to the Civil Service Benevolent Fund </li><li>Eligibility to join the Civil Service Motoring Association (CSMA) </li><li>Variety of staff and Civil Service clubs </li><li>On-going learning and development </li></ul><br><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>We use the Civil Service Success Profiles to assess our candidates, <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">find out more here</a>. </p><ul><li>Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. <em>Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.</em></li></ul><ul><li>Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. </li></ul><p>In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of <strong>Experience of organising, supervising, and training staff to meet operational, quality and health and safety requirements.</strong></p><p><strong>If you require any disability related adjustments at any point during the process, please contact </strong><a href="mailto:careers@mhra.gov.uk" target="_blank"><strong>careers@mhra.gov.uk</strong></a><strong> as soon as possible.</strong></p><p>Closing date: 13th February 2026 </p><p>Shortlisting date: from 16th February 2026 </p><p>Interview date: from 24th February 2026 </p><p>If you need assistance applying for this role or have any other questions, please contact <a href="mailto:careers@mhra.gov.uk" target="_blank">careers@mhra.gov.uk</a></p><p>Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available <a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">here</a>. </p><p>Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard?_ga=2.149328757.2118900794.1613132232-433185063.1580991281" target="_blank">basic personnel security standard checks</a>. </p><p>Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include: </p><ul><li>Laboratory-based roles working directly with known pathogens </li></ul><ul><li>Maintenance roles, particularly those required to work in laboratory settings </li></ul><ul><li>Roles that involve visiting other establishments where vaccination is required </li></ul><ul><li>Roles required to travel overseas where specific vaccination may be required. </li></ul><p>Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. </p><p>Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility <a href="https://www.childcarechoices.gov.uk/" target="_blank">here</a>. </p><p>Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact <a href="mailto:careers@mhra.gov.uk" target="_blank">careers@mhra.gov.uk</a>. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : The Resourcing Team</li><li>Email : <a href="mailto:Careers@mhra.gov.uk" target="_blank">Careers@mhra.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Careers@mhra.gov.uk" target="_blank">Careers@mhra.gov.uk</a></li></ul><h4>Further information</h4>In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the Resourcing Team at <a href="mailto:Careers@mhra.gov.uk" target="_blank">Careers@mhra.gov.uk</a>, in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk - <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a> - Civil Service Commission Room G/8 1 Horse Guards Road London SW1A 2HQ<br><br>

Medicines and Healthcare Products Regulatory Agency

Animal Technician Manager - £46,160 p.a. + benefits

<h4>Job summary</h4><p><strong>Context:</strong></p><p>The role holder will operate within the Innovate UK Ofgem Team which is part of the Net Zero Directorate.</p><p>Innovate UK is Ofgem’s delivery partner for the Strategic Innovation Fund (SIF). This £1Billion, ten-year programme supports the gas and electricity transmission and distribution networks as well as the Electricity System Operator. The SIF is part of the price control system managed by energy regulator Ofgem and is funded by a very small proportion of the payments received from energy consumers. SIF accelerates innovation to transition the electricity and gas networks to net zero at lowest cost to consumers. The programme connects innovators with energy network operators and supports the best ideas towards commercialisation.</p><p>For more information about the Strategic Innovation Fund visit: <a href="https://iuk-business-connect.org.uk/programme/ofgem-strategic-innovation-fund/" target="_blank">Ofgem Strategic Innovation Fund - Innovate UK Business Connect</a></p><p>We particularly welcome female applicants as women are under-represented within Innovate UK in this type of role.</p><p><strong>Job Purpose:</strong></p><p>The Project Manager will support the wider Ofgem Team in delivering a range of interventions within the OFGEM programme; including programme development, delivery, evaluation and reporting. As a key member of the Programme Management Team you will develop excellent relationships with internal and external partners to deliver a responsive &amp; agile programme based on insights.</p><p>This focused and highly-effective individual will be an excellent project manager with a validated track-record, used to working without close direction and able to lead multiple streams of work. They will be highly flexible, capable of identifying the right approach to the challenge(s) in hand and translating that approach into effective delivery.</p><h4>Job description</h4><p><strong>Key Responsibilities and Accountabilities:</strong></p><ul><li>Delivering a quality service at pace and utilising agile methodologies to deliver continuous improvement across the programme.</li><li>Day-to-day project management of an agile programme throughout the full lifecycle from development through to evaluation, working closely with the team, and in collaboration with Innovate UK / UKRI / Ofgem operations and development teams.</li><li>Coordinate multi-disciplined teams, both internal and third party, to achieve project delivery to schedule, to budget and to the required quality.</li><li>Ensuring project documentation including project plans, governance documents, and programme reports are maintained.</li><li>Generation of accurate, relevant and timely reporting.</li><li>Work closely with the Innovation Leads, Data Analysts and Comms &amp; Engagement Manager to produce delivery insight reports, suitable for use throughout UKRI, Ofgem and with external partners.</li><li>Embed monitoring, evaluation, impacts and benefits realisation within the programme and ensure a focus on continuous improvement of the Ofgem project monitoring arrangements.</li><li>Undertake and lead quarterly review meetings and associated activities with the Ofgem SIF delivery partners, ensuring delivery is in line with expectations and governance requirements, and support outcomes are being met and communicated.</li><li>Work collaboratively with a team of Project Manager, supporting each other’s roles &amp; responsibilities where required.</li><li>Delivering ad-hoc project work as advised by senior managers.</li></ul><h4>Person specification</h4><p><strong>Person Specification</strong></p><p><strong>Experience &amp; Qualifications:</strong></p><p>Essential –</p><ul><li>Educated to Undergraduate degree level or with substantial proven experience. (S&amp;I)</li><li>Experience of Innovate UK Competition processes and systems (S&amp;I)</li><li>Programme management or project manager certification (awarded or in progress) from a recognised body, such as Prince 2, MSP, Agile and/or Lean Six Sigma methodologies. (S&amp;I)</li><li>Considerable experience of leading or playing a key role in delivering projects within a programme structure and working in a high-pace environment. (S&amp;I)</li><li>A clear-track record of delivering multiple outputs to agreed quality, cost and timescales. (S&amp;I)</li><li>Successfully engaging and handling multiple partners with conflicting demands and priorities, achieving results through influencing skills rather than direct control. (S&amp;I)</li><li>Significant experience of supporting cross functional teams to lead change and delivering process improvements into operations. (S&amp;I)</li><li>Experience of successfully monitoring, recording and reporting the outputs and outcomes of projects. (S&amp;I)</li></ul><h4>Benefits</h4>Alongside your salary of £46,743, Innovate UK contributes £13,541 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>1st interview incl presentation.</p><p>Interviews will either take place remotely via Teams or in person, face to face.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:Recruitment@ukri.org" target="_blank">Recruitment@ukri.org</a></li><li>Email : <a href="mailto:Recruitment@ukri.org" target="_blank">Recruitment@ukri.org</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@ukri.org" target="_blank">Recruitment@ukri.org</a></li></ul>

Innovate UK

Project Manager - Ofgem Team (Maternity Cover)

<h4>Job summary</h4><p><strong>The role <br></strong>You’ll be key in helping us deliver our work. In this role, you’ll: <strong><br></strong></p><ul><li><strong>Deliver programmes and projects: </strong>Working across the organisation to drive priorities and standards aimed at optimising the way in which CQC regulates. </li><li><strong>Monitor compliance: </strong>Manage and monitor the compliance of projects with the relevant organisational policies, ensuring documentation remains up to date.</li><li><strong>Manage key relationships: </strong>Manage professional relationships with a wide range of internal and external stakeholders, and act as lead point of contact for some external parties. </li></ul><h4>Job description</h4>The role holder will be responsible for the following: <br>1. Ensures that teams bond and attends monthly face to face 1-2-1s <br>and quarterly full team meetings as a minimum. <br>2. Implement and maintain the appropriate systems to enable <br>effective planning and scheduling of the project. <br>3. Establish and maintain project controls, keeping the project <br>manager aware of the project status. <br>4. Prepare project performance reports (including but not limited to; <br>status, resources, plans, finances, KPI’s, costs, and reviews), <br>presenting statistics and researching new information. <br>5. Performs analysis of project reports and key artefacts to identify <br>any themes and works with the Project Manager to address as <br>required. <br>6. Ensures that project risks and issues are managed effectively with <br>accurate and timely updates. Supports the Project Manager to <br>identify and manage mitigations as required. <br>7. Ensures that programme and project documentation remain up to <br>date and that change control is exercised accordingly across <br>critical products. <br>8. Manage and monitor the compliance of the project with the <br>relevant organisational policies e.g., Departmental Security, Health <br>and Safety, Equality and Diversity. <br>9. Work with the Lead Project Manager to identifying, develop and <br>deploy project resources. Manage workforce planning, providing <br>information for effective decision making to the Project Manager. <br>10. Is a visible advocate of the programme/project and guides team <br>members/stakeholders through PO processes and tools. <br>11. Manage professional relationships with a wide range of internal <br>and external stakeholders, and act as lead point of contact for <br>some external parties. Draft and sign-off correspondence. <br>12. Monitor project spend and contribute to the compilation of budgets <br>and the development of the business case. <br>13. Supports the Portfolio Office in undertaking assurance activity, <br>taking responsibility for overseeing the co-ordination of issues, <br>risks and any other documents that require control. <br>14. Supports the project team by arranging and facilitating meetings <br>alongside co-ordinating and pulling together agendas. <br>15. Supports Project/Programme Board meetings, by taking minutes, <br>documenting key decisions, escalations, and actions, producing <br>concise and timely outputs from board discussions. <br>16. Manages discrete, non-complex, small project initiatives. <br>17. Role models inclusive behaviours in everyday interactions. <br>18. Promotes a culture of respect and fairness and understands <br>personal responsibilities around delivering against CQC diversity <br>and inclusion strategy. <br>19. Demonstrate competence and supports others to achieve <br>behavioural excellence through our Success Profiles (Success <br>Profiles (cqc.local)) ensuring yourself and those you work with <br>are the best that they can be. <br>20. Role models and supports others to instil our values into <br>everything that we do.<h4>Person specification</h4><p>We’ll be looking for the following skills, knowledge and experience in your application form: <strong><br></strong></p><ul><li><strong>Relevant experience: </strong>Demonstrate your knowledge, experience and understanding of project and programme methodologies (e.g. PRINCE 2, MSP, AGILE). </li><li><strong>Understanding the role: </strong>Show your experience of working on programmes or projects with a good understanding of role responsibilities in this context. </li><li><strong>Strong stakeholder engagement: </strong>Evidence your ability to build effective relationships with stakeholders at all levels. </li></ul><h4>Benefits</h4><p>We offer a wide range of <a href="https://www.cqc.org.uk/about-us/jobs/working-cqc-employee-benefits" target="_blank">benefits</a>, including:</p><ul><li>Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).</li><li>Training and development opportunities.</li><li>Wellbeing initiatives, such as gym discounts and meditation.</li><li>NHS pension scheme, with around 14% employer contribution.</li><li>Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><a href="https://cqc.csod.com/ux/ats/careersite/2/home/requisition/2853?c=cqc" target="_blank">Career site</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : CQC Resourcing Team</li><li>Email : <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a></li></ul><h4>Further information</h4><a href="https://cqc.csod.com/ux/ats/careersite/2/home/requisition/2853?c=cqc" target="_blank">https://cqc.csod.com/ux/ats/careersite/2/home/requisition/2853?c=cqc</a>

Senior Project Support Officer

<h4>Job summary</h4><p>As the Head of Financial Accounts, your role will be lead the Financial Accounts team, providing guidance and support in establishing a controls-based environment, to provide advice, and develop policies, to ensure compliance with accounting standards, tax regulations, and other government financial reporting requirements</p><p>The Head of Financial Accounts is a senior member of the Finance team and is responsible for providing an efficient, effective and high-quality professional service meeting all reporting requirements.</p><h4>Job description</h4><ul><li>Effectively and proactively lead, manage and motivate the Financial Accounts team ensuring that there is a culture of high performance, strong engagement and a commitment to continuous improvement</li><li>Lead and manage the Financial Accounts team, providing direction and influence that ensures the team has the required capacity, capability, processes and systems to deliver its objectives</li><li>Develop and monitor financial controls for all financial areas, ensuring the accuracy, integrity, consistency &amp; quality of the DBS general ledger</li><li>Lead the development of DBS’ finance and accounting policies, ensuring compliance with latest standards, regulatory and stakeholder requirements</li><li>Support the Head of Operational Finance in the provision of technical guidance to all internal stakeholders and in the preparation of accounting papers</li><li>Lead the development and delivery of the annual finance timetable, encompassing but not limited to monthly management accounts, annual budgets, forecasts, regulatory and stakeholder returns as required</li><li>Lead and manage the timely preparation of all regulatory and stakeholder (including Home Office consolidation) reporting</li><li>Lead and manage the preparation of the annual audited financial statements, and supporting working papers, while maintaining good and open relationships with external auditors, ensuring no material issues arise within the external audit</li><li>Oversee the preparation of the monthly cash flow forecasting to ensure that the 3-month (working capital) cash requirement is not breached</li><li>Oversee and manage all Financial Accounts activities including any centralised requisitioning, journals and reconciliations, as well as the effective stewardship and compliance reviews.</li><li>Act as a key point of contact with external auditors and effectively manage the external audit process.</li><li>Ensure appropriate departmental KPIs are prepared and reported on a timely basis</li><li>To work closely with the Head of Management Accounts to ensure the timely completion of accurate management information and reporting</li><li>To work closely with the Head of Operational Finance and other Finance Heads of Service to improve the department’s systems and procedures, both IT and non-IT based.</li><li>Deputise for the Head of Operational Finance when required.</li><li>Undertake additional duties appropriate to the role and/or grade<br><br>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civil-service-careers.gov.uk%2Fartificial-intelligence-and-recruitment%2F&amp;data=05%7C02%7CKhaitan.Samji%40dsit.gov.uk%7Cfb8afe86f72845b06cf608ddb597c8e2%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638866385965071181%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b%2BWaNnqfY%2B5GwxN3ShR6YIC9Tejjy4UQPX3MulkIoeE%3D&amp;reserved=0" target="_blank">candidate guidance</a> for more information on appropriate and inappropriate use.</li></ul><h4>Person specification</h4><p>Ability essential criteria - </p><ul><li>Proven ability to communicate complex matters to a non-financial audience and to build effective relationships with senior stakeholders</li><li>Strategic thinking, planning and analysis skills, with the ability to develop creative solutions to support the management of change and mitigate associated risks</li><li>Excellent relationship management, influencing, facilitation and presentation skills</li><li>Presence and credibility to work with senior colleagues across the organisation</li><li>Highly organised and able to plan and manage a broad portfolio of activities</li><li>Resilience in challenging circumstances: ability to work under pressure, remaining calm but decisive.</li><li>Highly effective communicator in person, in writing and in electronic media. </li></ul><br><p>Experience essential criteria - </p><ul><li>Highly developed people leadership, management and communication skills</li><li>Successful relationship-building with own staff team members and wider Finance department</li><li>Leading the annual report and accounts production process</li><li>Managing the external audit process through to the delivery of annual audited financial statements</li><li>Excellent knowledge of latest accounting standards (IFRS experience and FReM knowledge preferred)</li><li>Communicating complex accounting and tax issues to non-finance stakeholders</li><li>Developing financial policies, frameworks and procedures</li><li>Best practice financial controls</li><li>Experience within a senior Financial Accountant role and ability to draw upon practicable experience of managing multiple deliverables to tight timescales whilst implementing financial controls</li><li>Experience of driving improvements in processes to increase efficiency</li><li>Experience coaching and developing finance colleagues</li></ul><p>Technical essential criteria - </p><ul><li>Must hold an accounting qualification from a recognised CCAB accountancy body or CIMA</li></ul><h4>Qualifications</h4>Must hold an accounting qualification and active membership from a recognised CCAB accountancy body or CIMA<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Developing Self and Others</li><li>Managing a Quality Service</li><li>Working Together</li><li>Communicating and Influencing</li><li>Making Effective Decisions</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>An accountancy based question that forms part of the presentation topic at Interview Stage.</li></ul><h4>Benefits</h4>Alongside your salary of £60,380, Disclosure &amp; Barring Service contributes £17,492 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>The DBS offers a number of excellent benefits for its employees. These can include:</p><ul><li>Generous annual leave entitlement</li><li>Excellent maternity, paternity and adoption schemes (after a qualifying period)</li><li>Commitment to the health and wellbeing of our employees</li><li>Employee Assistance Programme</li><li>Flexible working opportunities</li><li>Eyecare voucher scheme</li><li>Occupational Health Service including referrals for counselling and physiotherapy</li><li>24/7 Counselling and Wellbeing Service</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service Pension</a> with an employer contribution of 28.97%</li></ul><p><br><br>The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<ul><li><p>To apply for this role please provide a CV and personal suitability statement of no more than 750 words outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria.</p></li><li><p>For all candidates who are successful at the initial sifting stage, you will be invited to attend a virtual interview which will be split in two parts. The first part you will be expected to deliver a 10 minute presentation to the panel with the topic to be given on the day assessing the following behaviour 'Communicating and Influencing' and the topic will be around an accountancy based question assessing a technical skill also.<br><br></p></li><li><p>Following the presentation, there will be a panel based interview assessing the following behaviours: </p></li></ul><p> Leadership<br> Developing self and others<br> Managing a Quality Service<br> Working Together<br> Making Effective Decisions</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : DBS People Support Team</li><li>Email : <a href="mailto:DBSPeopleSupportTeam@dbs.gov.uk" target="_blank">DBSPeopleSupportTeam@dbs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:DBSPeopleSupportTeam@dbs.gov.uk" target="_blank">DBSPeopleSupportTeam@dbs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMzYmdmVyaWZ5PWJmYWQxM2FkMmJhYWJiOGVmOTBiYTEyZjFkZTBkZjhiJnJlcXNpZz0xNzY4NjM3MjAwLWIxZGZkNzg3OGUzNzlhYTZhNWU5Njk5NGY4MmI1ZDYxZjQ3ODVhMGQ=" target="_blank">G7 Head of FA JD Opens in new window</a> (docx, 522kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMzcmdmVyaWZ5PWQzZjUxMThjMjJlZmVkYmJmZTY4ZDI4YzVlOGI5NjIzJnJlcXNpZz0xNzY4NjM3MjAwLWIxZGZkNzg3OGUzNzlhYTZhNWU5Njk5NGY4MmI1ZDYxZjQ3ODVhMGQ=" target="_blank">Success profiles - Candidate overview Opens in new window</a> (pdf, 635kB)

Disclosure & Barring Service

26.05 Head of Financial Accounts

<h4>Job summary</h4><p>The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.</p><p>The Science, Technology, Research and Analysis (STAR) Group sits at the heart of the Home Office. The group ensures the best evidence and analysis are used to address the strategic issues facing the department. We also provide the science, technology, data, and international insights and collaboration capabilities to drive delivery.</p><p>You will support the delivery of National DNA Database (NDNAD) and National Footwear System (NFS) services to Law Enforcement Agency (LEA) customers and stakeholders, ensuring that quality, business, and service standards are consistently met and advanced.</p><p>You will gain and develop skills to collect relevant information to complete law enforcement and Forensic Service Provider requests. Within an Operational environment within a dedicated team you will work and collaborate closely with individuals from IT specialists and Police National Computer operatives to Scientific Services building strong relations whilstacquiringandgrowing your expertise as you progress within this exciting area of work.</p><h4>Job description</h4><p>The Forensic Information Databases Service (FINDS) is part of Home Office Science and manages critical forensic databases. The service supports over 40 law enforcement agencies by maintaining and improving forensic data systems, ensuring compliance with standards like ISO9001, and enabling investigative processes through national databases. NDNAD is a critical part of the Criminal Justice System, supporting Policing in the prevention and detection of crime and has grown to one of the largest databases of its kind in Europe with over 7 million records.</p><p>As a FINDS Data Officer, you are provided with the necessary skills to meet customer requirements and operational changes are delivered in line with these requirements:</p><ul><li>You will support the delivery of National DNA Database (NDNAD) and National Footwear System (NFS) services to Law Enforcement Agency (LEA) customers and stakeholders, ensuring that quality, business, and service standards are consistently met and advanced. </li><li>You will gain and develop skills to collect relevant information to complete law enforcement and Forensic Service Provider requests. </li><li>Within an Operational environment within a dedicated team you will work and liaise with individuals from IT specialists, Police National Computer operatives to Scientific Services building strong relations whilst obtaining and increasing your expertise as you progress within this exciting area of work. </li><li>You will obtain the relevant experience of working and navigating on multiple databases.</li><li>You will learn how to manipulate data on the NDNAD and NFS as well as other systems to assist customer queries.</li></ul><p><strong>Working pattern</strong></p><p>Due to the business requirements of this role, it is only available on a full-time basis. This position necessitates your physical presence in the office on a full-time basis.</p><p><strong>Shift working </strong></p><p>Successful candidates will need to be able to attend for all shifts: </p><ul><li>Two shifts 08:00-16:00 and 09:00-17:00 Monday to Friday</li></ul><p><strong>Training </strong></p><p>On-site training will be provided.</p><h4>Person specification</h4><p><strong>Essential criteria</strong></p><p>You will possess a clear enthusiasm for data and service delivery and must be able to demonstrate:</p><ul><li>A strong customer focus, excellent communication skills with the ability to effectively influence stakeholders,</li><li>The ability to analyse large amounts of information effectively and present findings from it clearly and concisely,</li><li>Being IT competent, and proficient in the use of MS office, </li><li>A strong attention to detail and commitment to maintaining data integrity.</li></ul><p><strong>Desirable criteria</strong></p><ul><li>Knowledge of the workings of central government departments and the drivers, targets and measures of business performance in a public service environment, </li><li>Experience of working to a regulated environment, possibly involving forensic science or within law enforcement agencies, </li><li>Understanding of managing data integrity within the policing and criminal justice sector, </li><li>Experience working in dynamic operational environments with changing priorities.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Managing a Quality Service</li><li>Making Effective Decisions</li></ul><p>We only ask for evidence of these behaviours on your application form:</p><ul><li>Delivering at Pace</li></ul><h4>Benefits</h4><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<p>This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.</p><p>We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.</p><p>As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.</p><p>After submission of this first stage, you will be invited to complete the Civil Service Verbal test.</p><p>1. Online Test – by <strong>30th January 2026.</strong></p><p>If you successfully pass the Civil Service Verbal test, you will be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test or full application before the deadline, your application will be withdrawn.</p><p>Guidance for the Civil Service test will be available when you are invited to take the test. The online test is accessed via the Civil Service Jobs website.</p><p><strong>You cannot complete the tests on a mobile phone or tablet.</strong></p><p>Following successful completion of your test, you will then be asked to complete the full application form.</p><p>2. Application – by <strong>30th January 2026.</strong></p><p>As part of the application process, you will be asked to complete: </p><ul><li>a CV</li><li> Personal Statement (maximum 500 words). </li><li> Evidence of the Behaviour Delivering at Pace (maximum of 250 words). </li></ul><p>Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.</p><p>The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.</p><p>For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit <a href="https://www.civil-service-careers.gov.uk/how-to-write-your-cv/" target="_blank">Civil Service Careers</a> website.</p><p>3. Sift – week commencing <strong>2nd February 2026.</strong></p><p>The sift will be held on the CV, Personal Statement and the Behaviour Delivering at Pace.</p><p>Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement and CV. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the Behaviour Delivering at Pace.</p><p>4. Interview – week commencing<strong> 9th March 2026.</strong></p><p>If you are successful at sift stage, you will be invited to an interview that will be Behaviour (as listed in the job advert) based questions.</p><p>The interview will take place via MS Teams.</p><p>For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit <a href="https://www.civil-service-careers.gov.uk/assessments-and-interviews/" target="_blank">Civil Service Careers</a>.</p><p><strong>Problems during the application process</strong></p><p>If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact <a href="mailto:hocandidates.grs@cabinetoffice.gov.uk" target="_blank">hocandidates.grs@cabinetoffice.gov.uk,</a> including the vacancy reference, at least two working days before the vacancy closes. Further information can be found <a href="https://careers.homeoffice.gov.uk/applying#selection-problems" target="_blank">on our website</a>.</p><p>Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.</p><p><strong>Further information</strong></p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Serviceon your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. </p><p>If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p><strong>Reserve List</strong></p><p>A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found <a href="https://careers.homeoffice.gov.uk/reserve-lists" target="_blank">on our website.</a></p><p><strong>Standards</strong></p><p>All Civil Servants are expected to comply with <a href="https://careers.homeoffice.gov.uk/how-we-work" target="_blank">the Civil Service Code</a>, and its core values of integrity, honesty, objectivity and impartiality. </p><p><strong>Additional Security Checks </strong></p><p>As well as successfully obtaining <a href="https://www.gov.uk/government/publications/demystifying-vetting" target="_blank">UK Security Vetting clearance</a>, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Basic. Further details are included in the Notes to Candidates. </p><p><strong>Non-Police Personnel Vetting (NPPV)</strong></p><p>You should currently hold, or be willing to obtain, Non-Police Personnel Vetting (NPPV) Level-3 vetting (including financial checks). This is essential for the role. For further information visit <a href="https://www.warwickshire.police.uk/police-forces/warwickshire-police/areas/warwickshire-police/about-us/about-us/police-national-vetting-service/about-the-police-national-vetting-process/" target="_blank">About the Police National Vetting Service , Warwickshire Police</a>.</p><p><strong>Reasonable Adjustments</strong></p><p>If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should:</p><ul><li>Contact Government Recruitment Service via <a href="mailto:HOrecruitment.grs@cabinetoffice.gov.uk" target="_blank">HOrecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs</li></ul><ul><li>Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional</li></ul><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.</p><p><strong>Feedback</strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Home Office Resourcing Centre</li><li>Email : <a href="mailto:HORCCampaignTeamCorporateEnablers@homeoffice.gov.uk" target="_blank">HORCCampaignTeamCorporateEnablers@homeoffice.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:HOrecruitment.grs@cabinetoffice.gov.uk" target="_blank">HOrecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via <a href="mailto:HOrecruitment.grs@cabinetoffice.gov.uk" target="_blank">HOrecruitment.grs@cabinetoffice.gov.uk</a>. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMzMmdmVyaWZ5PTM4ZGFhODQ5ZjY1NDE0ZGViODJjMTM2MWZmMzVkNGM2JnJlcXNpZz0xNzY4NjM3MTY1LTY0MGY1YWZkYTAzZjJmMWY4ZTRlMmNmZmRjODM1MTE1YWNiMjUxOWY=" target="_blank">2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window</a> (pdf, 231kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMzQmdmVyaWZ5PWMwZGEwMmZmYzJmMzk4MzJkMTJiNTk4OTg1NjQ0M2QyJnJlcXNpZz0xNzY4NjM3MTY1LTY0MGY1YWZkYTAzZjJmMWY4ZTRlMmNmZmRjODM1MTE1YWNiMjUxOWY=" target="_blank">Home Office Candidate_Information_v15_DECEMBER_2025 Opens in new window</a> (pdf, 429kB)

Home Office

FINDS Data Officer

<h4>Job summary</h4><p><strong>Director of Legal (Data Privacy &amp; Advice)</strong></p><p><strong>Full time / Part time</strong></p><p><strong>Salary:</strong><strong>£91,276 pa</strong>- <strong>£104,513 pa</strong>, with potential for further progression to <strong>£117,748 pa</strong> with our pay progression scheme. </p><p><strong>Location:</strong> Hybrid </p><p>Contracted to our Wilmslow, London, Edinburgh, Cardiff or Belfast office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Please note, from Autumn 2026 our head office will relocate from Wilmslow to Manchester city centre. </p><p><strong>Why work for the ICO?</strong></p><ul><li>Pay progression scheme.</li><li>Hybrid and flexible working options. </li><li>25 days paid holiday per year, plus privilege and public holidays. </li><li>Flexi leave (up to 26 additional days leave per year). </li><li>Pension (employer contribution around 28.9%). </li><li>Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more. </li><li>Health Cash Plan. </li><li>Fantastic development opportunities to learn and progress. </li></ul><p>Further details can be found on the benefits section of our <a href="https://ico.org.uk/about-the-ico/jobs/benefits/" target="_blank">website</a> . </p><p><strong>Job summary</strong></p><p>The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.</p><p>As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.</p><p>The Legal Director (Data Privacy Advice) will play a pivotal role in advising across the full range of legislation that the ICO is responsible for monitoring and enforcing, with a particular focus on data protection and public/administrative law. Ideally, the successful candidate will be an expert in data protection law and have some regulatory or policy making experience. This is a senior and varied position, offering the opportunity for high-profile leadership at the intersection of law, technology, and society, and the chance to make a real impact by delivering the ICO’s strategic priorities</p><h4>Job description</h4><p>The Legal Director will lead a team of six lawyers providing legal support on a wide range of the ICO’s policy work and regulatory interventions. This includes advising as part of multi-disciplinary teams on:</p><ul><li> Implementing reforms following the passage of the Data (Use and Access) Act 2025 and other legislative proposals, such as the Cyber Security and Resilience Bill;</li><li> Regulatory interventions prioritised under the ICO’s strategic causes, including Children, Cyber Security, Online Tracking, and AI and Biometrics;</li><li> Engagement with major stakeholders from the public sector and tech industry;</li><li> The application of the law to emerging technologies, including projects in the ICO’s Regulatory Sandbox.</li></ul><p>The Legal Director will work through matrix-managed teams drawn from policy, technology, and enforcement colleagues. There will be regular engagement with other regulators and central government as we work together to address challenges in the digital environment. The role will involve handling highly sensitive matters requiring DV level security vetting. This is a unique opportunity to provide impactful leadership and to contribute to the ICO’s mission in a dynamic, data-driven environment.</p><p>Reporting to, and supporting, the General Counsel, the Legal Director (Data Privacy Advice) provides strategic leadership to the ICO Legal Service. As a member of the ICO’s Senior Leadership Team, you will contribute to corporate leadership, supporting decision making and delivering change. You will ensure that the ICO is run, managed and governed in line with our corporate vision and values.</p><p><strong>Key Responsibilities</strong></p><ul><li> Provide senior leadership to an effective legal function which provides timely, robust, solutions-focused advice that enables the ICO to meet its strategic objectives and manages risk appropriately. Ensure proper governance, quality and ethical standards are met</li><li> Use initiative, be innovative and seek opportunities for strategic change to deliver world class legal advice and support the ICO’s objectives. Seek, encourage and recognise ideas and have the courage to take risks and change how things are done, challenging the status quo appropriately where required.</li><li> Make effective, confident and timely decisions, involving relevant colleagues and consulting others where needed, articulating options and making recommendations for preferred courses of action.</li><li> Take responsibility and be accountable for achieving the ICO’s strategic priorities, translating these into clear and deliverable objectives within the directorate. Providing the energy and drive to achieve them and deciding when change is necessary to re-align activity to meet the ICO’s objectives.</li><li> Maximise resource efficiency across ICO Legal Service and deliver value for money. This will involve the continual review of activities and opportunities for improvement.</li><li> Work with other senior colleagues to create long and short term strategic business plans and budgets, ensuring that they are joined up across the ICO and contribute to the achievement of the ICO’s goals by making the relevant connections throughout the wider ICO.</li><li> Lead and manage a high performing team, communicating effectively to achieve staff engagement and being a visible and credible leader.</li><li> In collaboration with the other Legal Directors ensure ICO in house legal resources work within a framework which promotes continuous professional development, and are motivated and supported to provide the highest possible standards of service</li><li> Promote team working, knowledge sharing and resource co-ordination across the ICO, working with other senior leaders to achieve these outcomes.</li><li> Champion the development of staff, creating an inclusive environment which values diversity, encourages learning and development and identifies and acts where capabilities need to be improved.</li><li> Develop and manage strategic relationships, both within and external to the ICO, in particular negotiating and influencing others to achieve desired outcomes.</li><li> Represent the ICO and its values effectively at senior level in engagements and presentations nationally and internationally.</li><li> Undertake corporate responsibilities as a senior leader in the ICO, such as leading or participating in steering groups and committees, and leading or chairing internal investigations or panels.</li><li> Support, and where necessary deputise for, the General Counsel or other senior leaders, maintaining a strong insight and understanding of the work of ICO Legal Service, collaborating and supporting senior colleagues effectively.</li><li> Act as Information Asset Owner for your directorate. Provide the Senior Information Risk Owner (SIRO) with assurance that information assets are appropriately managed in line with legal requirements including data protection legislation, and ICO standards and procedures</li></ul><p></p><h4>Person specification</h4><p><strong>Essential criteria assessed at application stage:</strong></p><ul><li> Applicants must be qualified to practise as a Solicitor, Barrister or Chartered Legal Executive in England and Wales or, in respect of Applicants qualified in a jurisdiction outside of England and Wales, must have an appropriate equivalent professional qualification and may be required to undertake the Solicitors’ Qualifying Examinations (or apply and be granted an exemption of one or both parts) within a defined period.</li><li> Substantial experience relevant to the role requirements, as described in the role responsibilities and person specification</li><li> Substantial experience in a senior legal position</li><li> Experience of engaging and negotiating with senior external stakeholders</li><li> Ability to manage and supervise legal staff in inclusive and supportive manner</li><li> Knowledge of the regulatory environment and the public law framework, including the democratic, political and organisational context</li><li> Excellent organisational skills, ability to prioritise and delegate</li></ul><p></p><p></p><p><strong>Essential criteria assessed during interview</strong>:</p><ul><li> Experience of the management and deployment of resources including budgets</li><li> Excellent analytical skills particularly in a data protection context</li><li> Experience of interpreting and applying complex legislation with particular emphasis on the legal framework required to support effective regulation</li><li> Excellent written and verbal communication, negotiation and presentation skills</li><li> Ability to seek out, manage and influence opportunities for continuous improvement and change</li><li> Experience of advising on complex strategic projects.</li><li> Experience of analysing complex operational / statistical information and producing accurate / intelligent forecasts and plans</li></ul><h4>Benefits</h4>Alongside your salary of £91,276, Information Commissioner's Office contributes £26,442 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Please visit <a href="https://ico.org.uk/about-the-ico/jobs/" target="_blank">ico.jobs </a>for full details, including salary and benefits.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Equality, diversity, and inclusion</strong></p><p></p><p>The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website. </p><p>Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme. </p><p>As part of the ICO’s commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancy</p><p>If you are disabled or have an impairment and require an alternative application method, please email the HR team at <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a> </p><p><strong>Closing Date</strong></p><p>Please submit your CV and cover letter by <strong>23:59 on Sunday 1st February 2026</strong>. Your cover letter should be no more than 1,000 words and should clearly demonstrate how you meet the essential criteria for the role.</p><p>We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li><li>Email : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li></ul>

Information Commissioner's Office

Director of Legal (Data Privacy & Advice)

<h4>Job summary</h4><p>This role is responsible for supporting the collation of all change reporting to provide analysis of performance against the defined change portfolio, as set out in the Change and Transformation Plan. </p><p><strong>Read More</strong></p><p>For further information, please see below for a collection of DBS strategies and business plans:</p><ul><li><a href="https://www.gov.uk/government/collections/dbs-strategies?utm_medium=email&amp;utm_campaign=govuk-notifications-topic&amp;utm_source=19e5fcdb-0281-4641-ad00-06ab0c1ca92c&amp;utm_content=immediately" target="_blank">DBS strategies - GOV.UK</a></li><li><a href="https://www.gov.uk/government/collections/dbs-business-plans?utm_medium=email&amp;utm_campaign=govuk-notifications-topic&amp;utm_source=f96f18a1-333e-41b5-9c1f-6d9c4161b024&amp;utm_content=immediately" target="_blank">DBS business plans - GOV.UK</a></li></ul><h4>Job description</h4><p>The role will primarily support the Senior Portfolio Manager in providing insight, information and support that strengthens portfolio governance and enables prioritisation decisions and effective allocation of resources across the portfolio, converting this into informed insights using appropriate reporting and data visualisation methods.</p><p>· Support the Senior Portfolio Manager to provide performance reporting of progress against the Change and Transformation Plan, using key metrics to support the evaluation and effectiveness of the DBS change activity.</p><p>· Support the coordination and development of reporting from projects and provide analysis of performance at portfolio level, identifying any trends, gaps and key issues to be escalated.</p><p>· Report portfolio performance against KPIs to support evaluation of value for money, project delivery performance and resourcing.</p><p>· Recognise and track interdependencies at portfolio level across change projects</p><p><strong>Corporate Duties:</strong></p><p>· Promote within the function a culture of high performance, continuous improvement and innovation that values learning and a commitment to quality. </p><p>· To create positive relationships with all DBS stakeholders through the appropriate management of their expectations and agreed objectives.</p><p>· Be an ambassador for DBS, instilling and maintaining confidence in the external world.</p><p>· ‘Living the Civil Service values and serving the public’; demonstrating the behaviours which reflect those set out in the Civil Service Leadership Statement.</p><p>· Always being guided by DBS values; ensuring that day to day behaviours and interactions with colleagues reflect these values.</p><br><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><p><strong>ABILITY </strong></p><ul><li>Ability to build effective working relationships and work collaboratively with a wide range of stakeholders.</li><li>Excellent written and oral presentation skills with ability to present complex data in a clear and comprehensible way.</li><li>Proven ability to work collaboratively in partnership and across organisational boundaries.</li><li>Resilience in challenging circumstances: ability to work under pressure, remaining calm but decisive.</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Experience working change or project environment.</li><li>Able to prioritise work, working within a fast-paced environment providing a creative approach to problem solving.</li><li>Experience working within teams to deliver shared goals.</li><li>Experience of analysing data to provide performance reporting to ensure successful delivery.</li></ul><p><strong>TECHNICAL</strong></p><ul><li>Understanding of relevant project methodologies.</li><li>Proficient in Microsoft packages such as Word, Outlook, PowerPoint, SharePoint and Teams</li></ul><p><strong>Desirable Criteria</strong></p><p><strong>ABILITY </strong></p><ul><li>Experience of working within a politically sensitive environment</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Experience of influencing and constructively challenging teams and stakeholders based on insight.</li></ul><p><strong>TECHNICAL</strong></p><ul><li>Recognised qualification in relevant field (e.g. project management).</li><li>Understanding and working experience of Government Functional Standards.</li><li>Understanding of corporate governance requirements</li><li>Understanding of the safeguarding environment.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Working Together</li><li>Communicating and Influencing</li><li>Changing and Improving</li><li>Delivering at Pace</li></ul><p>We only ask for evidence of these behaviours on your application form:</p><ul><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £36,444, Disclosure &amp; Barring Service contributes £10,557 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>The DBS offers a number of excellent benefits for its employees. These can include:</p><ul><li>Generous annual leave entitlement</li><li>Excellent maternity, paternity and adoption schemes (after a qualifying period)</li><li>Commitment to the health and wellbeing of our employees</li><li>Employee Assistance Programme</li><li>Flexible working opportunities</li><li>Eyecare voucher scheme</li><li>Occupational Health Service including referrals for counselling and physiotherapy</li><li>24/7 Counselling and Wellbeing Service</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service Pension</a> with an employer contribution of 28.97%</li></ul><p><br>The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.</p><br><p>To view the DBS Recruitment and On-boarding Privacy Notice, please click the link below:</p><p><a href="https://www.gov.uk/government/publications/dbs-recruitment-and-on-boarding-privacy-notice" target="_blank">DBS Recruitment and On-boarding Privacy Notice - GOV.UK (www.gov.uk)</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>TO APPLY FOR THIS ROLE: Please provide a CV along with a personal statement of no more than 1000 words, outlining how your skills and experience meet the requirements of the role, including all essential and desirable criteria and a 250-word behaviour example demonstrating the behaviour: Working Together.</p><p><strong>The CV and Personal Statement will be sifted first for all candidates. Those candidates who achieve the pass mark for the CV and Personal Statement, will progress to a further sift on the behaviour. In the event that we receive a large number of applications, the sift pass mark may be raised.</strong></p><p>AT INTERVIEW: For all candidates who are successful at the initial sifting stage, you will be invited to a Microsoft Teams virtual interview. </p><p>The aim of the panel interview will be to assess your ability to demonstrate the following behaviours: </p><ul><li>Communication &amp; Influencing</li><li>Changing &amp; Improving</li><li>Delivering at Pace </li></ul><p>Strengths questions will also be asked at interview.</p><p>The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice.</p><ul><li>Advert Close Date: 02/02/2026 at 10:00am</li><li>The initial candidate sift is due to take place week commencing 02/02/2026</li><li>Interviews are due to take place week commencing 16/02/2026</li></ul><p>Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : DBS People Support Team</li><li>Email : <a href="mailto:dbspeoplesupportteam@dbs.gov.uk" target="_blank">dbspeoplesupportteam@dbs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:DBSPeopleSupportTeam@dbs.gov.uk" target="_blank">DBSPeopleSupportTeam@dbs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMjkmdmVyaWZ5PTg0OTJiMDYxODk0NTIxMWJkZWE4ZjhjYTczZjM4OWY5JnJlcXNpZz0xNzY4NjM3MzM3LWQxOGQwOWEwODczZTdhMjkyNTdmMDk3NTYyYzA0NGZhZjZhMGNhZDM=" target="_blank">Portfolio Performance Manager Job Description Opens in new window</a> (docx, 446kB)

25.133 Portfolio Performance Manager

<h4>Job summary</h4><p>DBS has its own growing in-house legal team. This currently consists of 22 members of staff, including 10 qualified lawyers (solicitors and a barrister). The team supports DBS across all its key strategic outputs and delivers a full in-house legal service. This broad range of legal work includes the following:</p><p>• Barring appeals litigation in the Upper Tribunal<br>• Public law matters, including in-house advisory work and judicial review<br>• Civil litigation<br>• Operational and policy advice<br>• GDPR / Data Protection and Freedom of Information matters<br>• Commercial projects and disputes<br>• Corporate governance<br>• Employment matters</p><p>We are looking for a capable and experienced lawyer (either a qualified solicitor or barrister) with the ability to support DBS with its casework of barring appeals, in addition to generalist public sector legal advisory casework. </p><p>If you are ready for a new challenge, have an enthusiastic approach and enjoy working collaboratively with colleagues within the legal team and across the wider organisation, then we would be delighted to hear from you.</p><h4>Job description</h4><p>DBS has a number of Strategic Priorities:</p><ul><li>Provide high quality, reliable, consistent, timely and accessible services for our customers.</li><li>Embrace technology to drive improvements to the quality of our work. </li><li>Develop a talented and diverse workforce that understands how their contributions help to achieve our objectives. </li><li>Build a flexible, vibrant and contemporary workplace where our staff will be able to do their jobs using modern ways of working that are smart and which promote OneDBS. </li><li>Raise awareness of the DBS and the services we offer, keeping people informed through our communications, to increase public understanding and confidence in our organisation. </li><li>Be a respected and trusted organisation, working with our partners to play an influential role in the environment in which we operate.</li></ul><p>As a lawyer within our Legal Services Team,you will specialise in barring appeals, but will be expected to develop your legal knowledge to support the business as a whole. You will undertake a broad range of work, including:</p><ul><li>Managing a varied caseload of Upper Tribunal appeals against barring decisions and other litigation, often involving sensitive subject matter from the family courts' jurisdiction</li><li>Providing advice in relation to other areas of work dealt with by the Legal Services Team, in particular providing generalist in-house legal advice to the wider organisation, e.g. in relation to public law matters, information law. </li><li>Advising and supporting the conduct of civil litigation</li><li>Instructing and managing external law firms and counsel</li><li>Providing legal training to colleagues</li><li>Developing expertise in new areas of law relevant to the DBS</li><li>Supervising paralegals and administrative staff</li><li>Advising and supporting in relation to internal and external governance</li><li>Building relationships with DBS colleagues to encourage early engagement of the Legal Services Team in projects and plans </li><li>Working with and building relationships with colleagues in the wider public sector, e.g. GLD and Home Office </li><li>Supporting the development and implementation of DBS policies and guidance</li></ul><p><strong>Resources</strong></p><p>In addition to peer support from other qualified lawyers in the team, the job holder will have valuable support from paralegals and administrative colleagues.</p><p> Members of the team have access to extensive online legal research resources and access to learning through DBS' learning portal.</p><p><strong>Accountability</strong></p><p>The Job holder will report directly to a G6 lawyer within the team.</p><p><strong>Other Information</strong></p><p>This role will involve occasional travel, including overnight stays, to courts and tribunals and between the two DBS sites.<br></p><h4>Person specification</h4><p><strong>ESSENTIAL CRITERIA</strong></p><p><strong>Experience/Ability </strong></p><ul><li>Significant demonstrable experience of public law in a regulatory enforcement/litigation/ professional discipline context (obtained in private practice or in-house) with experience of managing and conducting litigation</li><li>Experience of advising a public body and understanding of the wider public-sector context</li><li>Highly organised and able to plan and manage a broad portfolio of in-house legal work</li><li>Ability to advise in other areas of law relevant to DBS as and when required</li><li>Reliable legal judgement and appreciation of legal risk</li><li>Strategic and creative thinker, able to see legal issues in their wider context, and advise accordingly</li><li>Legal research skills to produce timely, solution-focused advice</li><li>Excellent communications skills, experienced and able to communicate advice effectively both in writing and orally</li></ul><p><strong>Technical</strong></p><ul><li>A lawyer (solicitor or barrister) qualified to practise in England and Wales with minimum 5 years post qualification experience gained in a similar role or sector</li></ul><p><strong>DESIRABLE CRITERIA</strong></p><p><strong>Experience/Ability</strong></p><ul><li>Previous experience working as an in-house lawyer, particularly in the public sector or for a non-departmental public body or local authority</li><li>Experience of managing instructions to external law firms and counsel</li><li>Capable of working on casework independently but within a supportive team environment</li></ul><h4>Licences</h4>A Practising Certificate is required for this position - do you currently have a Practising Certificate in place, or are you able to obtain a valid Practising Certificate within 3 months of the advert closing date?<h4>Qualifications</h4>A lawyer (solicitor or barrister) qualified to practise in England and Wales with minimum 5 years post qualification experience gained in a similar role or sector<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Working Together</li><li>Developing Self and Others</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £60,380, Disclosure &amp; Barring Service contributes £17,492 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>The DBS offers a number of excellent benefits for its employees. These can include:</p><ul><li>Generous annual leave entitlement</li><li>Excellent maternity, paternity and adoption schemes (after a qualifying period)</li><li>Commitment to the health and wellbeing of our employees</li><li>Employee Assistance Programme</li><li>Flexible working opportunities</li><li>Eyecare voucher scheme</li><li>Occupational Health Service including referrals for counselling and physiotherapy</li><li>24/7 Counselling and Wellbeing Service</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service Pension</a> with an employer contribution of 28.97%</li></ul><p>The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.</p><p></p><p><strong>Further Information: </strong></p><p>To view the DBS Recruitment and On-boarding Privacy Notice, please click the link below:</p><p><a href="https://www.gov.uk/government/publications/dbs-recruitment-and-on-boarding-privacy-notice" target="_blank">DBS Recruitment and On-boarding Privacy Notice - GOV.UK (www.gov.uk)</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>To apply for this role, please provide a CV together with a personal statement of not more than 1000 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria and the key responsibilities in the job description. In addition to this you will also be required to provide behavioural examples within your application for:-</p><ul><li>Making Effective Decisions</li><li>Communicating &amp; Influencing</li><li>Working Together</li><li>Developing Self &amp; Others</li><li>Delivering at Pace</li></ul><p>Should there be a large number of applications, the sift will initially be conducted on the CV and personal statement and the lead behaviour, Making Effective Decisions. </p><p>For all candidates who are successful at the initial sifting stage, you will be invited to attend a face to face panel interview process which will be separated into two parts.</p><p>Part 1: Practical Exercise which you will be required to complete under timed supervision, prior to your interview. Details of the exercise will only be provided at this stage. This will be measured against some elements of the essential criteria.</p><p>Part 2: Behaviour based face to face panel interview. This will be measured against the essential criteria and the following behaviours:-</p><ul><li>Making Effective Decisions</li><li>Communicating &amp; Influencing</li><li>Working Together</li><li>Developing Self &amp; Others</li><li>Delivering at Pace</li></ul><p>The panel would prefer face to face interviews at Stephenson House in Darlington. However, shortlisted candidates invited to interview can email <a href="mailto:DBSPeopleSupportTeam@dbs.gov.uk" target="_blank">DBSPeopleSupportTeam@dbs.gov.uk</a> to request a virtual interview via MS Teams if preferred.</p><p>The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice:-</p><p>Advert closing date: 2nd February 2026 at 10.00am <br>Sift week commencing: 2nd February 2026 <br>Practical Exercise: To be confirmed once sift has been completed<br>Interview: To be confirmed once sift has been completed.</p><p>Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Rachel Eyre</li><li>Email : <a href="mailto:DBSPeopleSupportTeam@dbs.gov.uk" target="_blank">DBSPeopleSupportTeam@dbs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:DBSPeopleSupportTeam@dbs.gov.uk" target="_blank">DBSPeopleSupportTeam@dbs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMjcmdmVyaWZ5PThhYzU0OTY1MzAwMGQzNDQ3ZWU4OTgzMjQwMzBkMjM1" target="_blank">Job Description - Jan 26 (Final) Opens in new window</a> (pdf, 312kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMjgmdmVyaWZ5PTQ2ZTUzZDQzNmNmMWNkZjZlY2RhZWI1YjdjOTM1NDlj" target="_blank">CS_Behaviours_2018 Opens in new window</a> (pdf, 1043kB)

26.04 G7 Lawyer

<h4>Job summary</h4><p><strong>Senior Information Access Officer </strong></p><p>Full time/Part Time</p><p><strong>Salary:</strong><strong>£44,297 - £49,813 pa</strong>, with potential for further progression to <strong>£56,082</strong> with our pay progression scheme.</p><p>Location: Hybrid</p><p>Contracted to our Wilmslow, London, Edinburgh, Belfast, or Cardiff office, however, through hybrid working we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need.</p><p><strong>Why work for the ICO?</strong></p><ul><li>Pay progression scheme.</li><li>Hybrid and flexible working options. </li><li>25 days paid holiday per year, plus privilege and public holidays. </li><li>Flexi leave (up to 26 additional days leave per year). </li><li>Pension (employer contribution around 28.9%). </li><li>Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more. </li><li>Health Cash Plan. </li><li>Fantastic development opportunities to learn and progress. </li></ul><p>Further details can be found on the benefits section of our <a href="https://ico.org.uk/about-the-ico/jobs/benefits/" target="_blank">website</a></p><h4>Job description</h4><p>The ICO must be a model of good practice in complying with the legislation it regulates. The Senior Information Access Officer is responsible for handling the most complex, high profile or novel requests for information from receipt to completion. They are also responsible for providing advice to colleagues across the business and for making decisions about information access issues, including disclosure. </p><p>The role is central to protecting the ICO’s reputation as the information rights regulator by ensuring that all statutory obligations in relation to information request handling are met and appropriate codes of practice and guidance are followed.</p><p><strong>Key Responsibilities </strong></p><ul><li>Respond to information requests from receipt to completion largely autonomously and in accordance with all statutory obligations, codes of practice and guidance thereby minimising the reputational risk of noncompliance.</li></ul><p></p><ul><li>Maintain an in-depth knowledge of the relevant legislation, regulations/codes of practice and tribunal/court decisions in order to be able to take decisions relating to the interpretation, scope and outcomes of information requests including the application of exemptions.</li></ul><ul><li>Maintain up to date knowledge of internal developments/work going on at the ICO, particularly in relation to high profile areas or corporate challenges.</li></ul><ul><li>Provide trusted advice to senior management about information requests which are sensitive or high profile and need senior management sign off, ensuring that such cases are brought to the attention of relevant senior staff, and others with a need to know.</li></ul><p></p><ul><li>Take decisions relating to information access, and in particular provide cover for the Group Manager when they are unavailable.</li></ul><p></p><ul><li>Exercise discretion and judgement taking into account all relevant factors which might affect the decision-making process.</li></ul><p></p><ul><li>Deal with enquiries from the press office and other colleagues about the disclosure of ICO information.</li></ul><ul><li>Respond to requests for the exercise of other individual’s rights under data protection law.</li></ul><ul><li>When complaints are made, respond to the ICO in its capacity as regulator.</li></ul><ul><li>Build an effective network of contacts including senior staff enabling the smooth processing of requests.</li></ul><p></p><ul><li>Contribute to the development of the ICO’s information governance strategy and business plan for the Group.</li></ul><ul><li>Contribute to the development and implementation of internal request handling procedures for the effective, consistent, and compliant handling of information requests.</li></ul><p></p><ul><li>Conduct internal reviews in line with procedures and guidance.</li></ul><p></p><ul><li>Contribute to quality assurance procedures for request handling.</li></ul><ul><li>Work to encourage a consistent approach to information access across the ICO.</li></ul><ul><li>Contribute and assist in the process of transferring records to The National Archives.</li></ul><ul><li>Contribute to local and cross office strategic projects as required.</li></ul><h4>Person specification</h4><p><strong>Essential criteria assessed at application stage</strong></p><ul><li>Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience. </li><li>Substantial relevant experience in case handling</li><li>Proven experience of applying information rights legislation or similarly complex legislation</li><li>Around 3 years work experience in an Information Rights role</li><li>Ability to use standard office IT packages.</li></ul><p></p><p><strong>Essential criteria assessed at interview stage</strong></p><ul><li>Excellent intellectual ability in order to analyse complex legislation and to be able to apply it to particular cases and situations</li><li>Ability to rapidly assimilate and digest large volumes of information.</li><li>Strong interpersonal skills including the ability to negotiate and maintain good relationships with senior staff both internally and externally</li><li>Ability to work under pressure, prioritise and meet deadlines, in particular when handling information requests.</li><li>Strong communication skills including excellent written and verbal skills.</li><li>Proven ability to exercise judgement and ability to take high profile decisions.</li></ul><h4>Benefits</h4>Alongside your salary of £44,297, Information Commissioner's Office contributes £12,832 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Please visit <a href="https://ico.org.uk/about-the-ico/jobs/" target="_blank">ico.jobs </a>for full details, including salary and benefits.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Equality, diversity, and inclusion</strong></p><p>The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website. </p><p>If you have a disability or impairment and require an alternative application method, please email the HR team at <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a> . </p><p></p><p><strong>Closing Date</strong></p><p>Please submit your CV and cover letter by 23:59 on <strong>Sunday 1st February 2026</strong>. Your cover letter should be no more than 1,000 words and should clearly demonstrate how you meet the essential criteria for the role.</p><p>All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li><li>Email : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li></ul>

Senior Information Access Officer

<h4>Job summary</h4><p>At Defence Primary Healthcare (DPHC) we are an inclusive, dedicated organisation working to provide outstanding care to our entitled personnel. Do you have excellent communication and organisational skills, with the ability to prioritise your workload? Are you a team worker with the capability to use your own initiative?</p><p>If the answer is yes, then we are looking for an enthusiastic and motivated Band 6 Physiotherapist to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff located at Medical Centre HMNB Clyde and Medical Centre Kentigern House.</p><p>The post is a part time role working 24 hours per week.</p><p>If this sounds like the role for you, then we would love to hear from you.</p><h4>Job description</h4><p>The successful candidate will support Defence Primary Healthcare (DPHC) in providing healthcare to military personnel at West of Scotland Combined Primary Care Rehabilitation Facility (PCRF) with the aim of returning the individual back to full fitness for their job role. </p><p>They will ensure the provision of a comprehensive and professional physiotherapy/rehabilitation service for entitled personnel. This includes undertaking highly skilled and specialist work in the musculoskeletal/sports and training injury areas.</p><h4>Person specification</h4><p>The duties and responsibilities of the role include, but are not limited to:</p><ul><li>To perform highly skilled physiotherapeutic assessment of patients referred by Consultants, General Practitioners and other Healthcare Professionals with diverse presentations and complex and acute/chronic physical conditions and sports injuries. To use clinical reasoning skills to provide an accurate clinical diagnosis.</li><li>To formulate, develop and deliver a specialised individualised treatment programme based upon evidence-based practice, assessment, and appropriate clinical reasoning. </li><li>To communicate effectively with patients to ensure informed consent for assessment and treatment, good understanding of their conditions and maximise their rehabilitation potential.</li><li>To manage and prioritise own clinical caseload efficiently and effectively.</li><li>Use evidence-based practice, audit, outcome measures and published research to inform, measure and evaluate your own work and current practice.</li></ul><p>For further details, please see the attached Terms of Reference.</p><h4>Qualifications</h4>Degree/Diploma in Physiotherapy<h4>Memberships</h4>Member of the Chartered Society of Physiotherapists (MCSP)<br> State Registered Physiotherapist (HCPC)<h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>NHS Core – NHSC1 – Communication</li><li>NHS Core – NHSC2 – Personal &amp; People Development</li><li>NHS Core – NHSC4 – Service Improvement</li><li>NHS Core – NHSC5 – Quality</li><li>NHS Health &amp; Wellbeing – HWB6 – Assessment &amp; Treatment Planning</li><li>NHS Health &amp; Wellbeing – HWB7 – Interventions &amp; Treatment</li></ul><h4>Benefits</h4><ul><li>A culture encouraging inclusion and diversity</li><li>An NHS pension</li><li>NHS AfC Scotland MSA - £3,000 pa (pro-rata if part-time)</li><li>Free parking</li><li>Gym access</li><li>Dining facilities</li><li>Shop access</li><li>Eligibility for Defence Discount / Blue Light Card</li><li>Reimbursement of Professional Fees</li><li>Up to £330 towards Continuous Professional Development (CPD) per training year. </li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Experience and Technical skills.<p>At <strong>application</strong> stage you will be assessed against the following:</p><p>CV:</p><ul><li>Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in the CV section of the application form.</li><li>Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.</li></ul><p>Experience:</p><ul><li>Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.</li></ul><p>At <strong>interview</strong> you will be assessed against the following:</p><p>Technical Skills:</p><ul><li>NHS Core – NHSC1 – Communication</li><li>NHS Core – NHSC2 – Personal &amp; People Development</li><li>NHS Core – NHSC4 – Service Improvement</li><li>NHS Core – NHSC5 – Quality</li><li>NHS Health &amp; Wellbeing – HWB6 – Assessment &amp; Treatment Planning</li><li>NHS Health &amp; Wellbeing – HWB7 – Interventions &amp; Treatment</li></ul><p>The interview may consist of a mix of direct questions and clinical situation-based scenarios.</p><p>NHS Knowledge and Skills Framework</p><p>Link - <a href="https://www.msg.scot.nhs.uk/wp-content/uploads/KSF-Handbook.pdf" target="_blank">https://www.msg.scot.nhs.uk/wp-content/uploads/KSF-Handbook.pdf</a></p><p>The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.</p><p>There will be no reimbursement for any travel expenses for the interview.</p><p>All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.</p><p>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.</p><p>Access to the NHS pension scheme is available to the successful candidate.</p><p>If found successful for this position, you will be required to provide evidence of your immunity to Hepatitis B. Please note that evidence of your vaccination is not a proof of your immunity, but your serology levels will be required. Failure to provide sufficient evidence may result in the offer of employment being withdrawn.</p><p>To be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.</p><p>There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.</p><p>The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.</p><p>Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.</p><p>As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and <strong>we will not</strong> sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.</p><p>Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.</p><p>This vacancy is part of the A Great Place to Work for Veterans initiative. <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Making the Civil Service a Great Place to Work for Veterans - GOV.UK</a></p><p>The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. </p><p>If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact <a href="mailto:dbscivpers-sgdmsresourcingteam@mod.gov.uk" target="_blank">dbscivpers-sgdmsresourcing@mod.gov.uk</a>.</p><p>The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.</p><p>The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.</p><p>The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Gill More</li><li>Email : <a href="mailto:Gillian.More398@mod.gov.uk" target="_blank">Gillian.More398@mod.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:DBSCivPers-SGDMSResourcing@mod.gov.uk" target="_blank">DBSCivPers-SGDMSResourcing@mod.gov.uk</a></li></ul><h4>Further information</h4>Please see Further Information document.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMTAmdmVyaWZ5PWRkOGMwODE2YzQ2ZWEyM2E3Mzg0YjhkMTg4ZjcxOTZhJnJlcXNpZz0xNzY4NjM2OTg3LTZmNWZiYjExYTM5MWRjZmZiY2U3MjNjNzdlNTc4ZjAwMGM4ODFlNWM=" target="_blank">DPHCSNI_B6_Physio_24hrs_NEP Opens in new window</a> (pdf, 193kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMTEmdmVyaWZ5PTRiOTBlMjIwNzYwYTQxYWUzZTM2ZDk4NTY5MGY1NWE4JnJlcXNpZz0xNzY4NjM2OTg3LTZmNWZiYjExYTM5MWRjZmZiY2U3MjNjNzdlNTc4ZjAwMGM4ODFlNWM=" target="_blank">Further Information - External Opens in new window</a> (pdf, 101kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMTImdmVyaWZ5PTQ5OGUyNmJjMGIzNzkxNDk3ZjBiNzQxOGMxZDNmYWZlJnJlcXNpZz0xNzY4NjM2OTg3LTZmNWZiYjExYTM5MWRjZmZiY2U3MjNjNzdlNTc4ZjAwMGM4ODFlNWM=" target="_blank">20250910-Candidate_Pack-compressed Opens in new window</a> (pdf, 697kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwMTMmdmVyaWZ5PWNjMzg0YTg0YzA2ZGY4YmNhYTRhNmFmNmQ4YTFjOWQ5JnJlcXNpZz0xNzY4NjM2OTg3LTZmNWZiYjExYTM5MWRjZmZiY2U3MjNjNzdlNTc4ZjAwMGM4ODFlNWM=" target="_blank">FAQs updated 28.11.2025 Opens in new window</a> (docx, 48kB)

Ministry of Defence

Band 6 Physiotherapist

HM Revenue and Customs

Manager - Economic Crime Operations

<h4>Job summary</h4><p>At Defence Equipment &amp; Support (DE&amp;S), we supply and maintain vital equipment and services for the Royal Navy, British Army and Royal Air Force. Together, we deliver a vast range of essential defence programmes, and strive for what's next. Because it helps keep our military at the top of their game and our nation safe – for today, and tomorrow.</p><p>We offer 25+ days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of 28.97%, to help make work work for you. </p><p>This role requires you to have lived in the UK for the last 5 years and obtain <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels" target="_blank">Security Check (SC) security clearance</a>. Clearance must be obtained without any caveats that prevent you from carrying out the role you’ve been recruited for. If it isn’t obtained, or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months.</p><h4>Job description</h4><p>This role sits within a dedicated Skill Group alongside other engineers working within the technical discipline of Aeronautical and Aerospace Engineering. You will be using your knowledge and experience in providing advice and managing elements of equipment support and acquisition. The skills group supports a wide range of complex equipment from traditional fixed and rotary wing aircraft, through to Uncrewed Air Systems (UAS). </p><p>The task this advert relates to is the UK P-8A lead for Automated Logistic Environment (ALE). In this role, you will provide advice on enterprise-wide ALE matters and act as the focal point for UK P-8A ALE, engaging with the P-8A Delivery Team (DT) Engineering Authority (EA), systems specialists, logistics staff, front-line customers, and Design Organisations. </p><p>You will be responsible for drafting, issuing, and maintaining DT ALE policies and procedures, as well as acting as the DT focal point for the collection, use, and exploitation of Aircraft Health Monitoring Data. Key responsibilities include conducting and coordinating regular Working Groups, triaging and allocating technical issues to the appropriate engineering desk and providing ALE SME input to key safety and integrity management forums. Additionally, you will provide engineering support to the UK P-8A Depot EA, addressing Depot maintenance issues as they arise and optimising the Depot input process. </p><p>We champion flexible ways of working. Regular in-person attendance is required (this is expected to be approximately 60% of your working week) to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance and business need. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role. There will also be the opportunity for travel to other sites and contractor across the UK. </p><p>This position is advertised at 37 hours per week. This job is open for all working patterns but please note part time will only be considered if full time cover can be achieved.</p><p></p><p><strong>What you’ll be doing</strong></p><ul><li><strong>Legislation/Policy -</strong> Differentiate and comply with relevant legislation, regulation, policy, processes, and standards to deliver technical documentation for an aeronautical or aerospace sub-system. This includes the essential relation to quality, safety, security, and sustainability, of the aeronautical or aerospace sub-system, and the interoperability with other sub-systems </li></ul><ul><li><strong>Risk -</strong> Acts upon identified risk (such as safety, environment, support, financial) and applies the principles of risk escalation and risk transfer. </li></ul><ul><li><strong>Technical Data -</strong> Verify and recommend the use of technical data to support the management and maturity of engineering documentation, focusing on successful technical outcomes </li></ul><ul><li><strong>Stakeholder Management -</strong> Collaborate and accommodate integrations with other sub-system teams and specialists, over technical requirements, and design compromises, to maximise successful system implementation and delivery </li></ul><ul><li><strong>Support -</strong> Manage the support and modification to an operational aeronautical or aerospace sub-system</li></ul><ul><li><strong>Technical Discipline -</strong> Provide advice, guidance, and recommendations in relation to aero specialisms</li></ul><h4>Person specification</h4><p>To be successful with your application, you'll need to show that you meet the following essential criteria: </p><ul><li>Have experience of providing technical advice and delivery of successful aero engineering outcomes; and </li></ul><ul><li>Have technical aero engineering experience in in a variety of contexts; and </li></ul><ul><li>As a minimum hold either: </li></ul><p>o A Science, Technology, Engineering and/or Mathematics based qualification at RQF Level 6; </p><p>o A Science, Technology, Engineering and/or Mathematics based qualification at RQF Level 4, plus with a Professional body/institution related to your discipline hold current professional registration at or above the level listed below; </p><p>o A Science, Technology, Engineering and/or Mathematics based qualification at RQF Level 3, plus a minimum of 3 further years of relevant professional experience; </p><p>o With a Professional body/institution related to your discipline, hold current professional registration at or above the level listed below, plus a minimum of 3 further years of relevant professional experience; </p><p>Professional Registration List (minimum levels provided)</p><p>o Engineering Technician (EngTech) or</p><p>o Registered Science Technician (RSciTech) </p><p>Note: Alternatives to RQF listed above (which cover England, Wales and Northern Ireland only), are the Scottish SCQF; or an international equivalent qualification, which must be supported by a statement of comparability from UK ENIC.</p><br><p>In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:</p><p>Core Behaviour 1: Communicating and Influencing – CSBC3</p><p>Core Behaviour 2: Delivering at Pace CSBC 3</p><p>Technical Competence 1: ECF_01 Suitable Systems and Systems Thinking Supervised Practitioner</p><p>ECF 1.3 - Setting Technical Requirements, Evaluation and Acceptance</p><p>Technical Competence 2: ECF_03 Supportable Technical Solutions Supervised Practitioner</p><p>ECF 3.3 - Technical Issues and Risk</p><h4>Benefits</h4>Alongside your salary of £37,600, Ministry of Defence contributes £10,892 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday</li><li>Market-leading average employer pension contribution of 28.97%</li><li>Annual performance-based bonus and recognition awards</li><li>Access to specialist training and funded qualifications</li><li>Support for progression</li><li>Huge range of discounts</li><li>Volunteering days</li><li>Enhanced parental leave schemes</li></ul><p>Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.</p><p><strong>Further Information</strong></p><ul><li>Civil Service Recruitment Principles: <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank"><strong>Recruitment Principles - Civil Service Commission</strong></a></li><li>Candidate Information Pack: <a href="https://des.mod.uk/wp-content/uploads/2025/05/DES-Candidate-Information-Pack.pdf" target="_blank"><strong>https://bit.ly/DES-Candidate-Information-Pack</strong></a></li><li>Terms and Conditions: <a href="https://bit.ly/DES-SDA-Terms-and-Conditions" target="_blank"><strong>https://bit.ly/DES-Terms-and-Conditions</strong></a></li><li>Civil Service Code: <a href="https://civilservicecommission.independent.gov.uk/code/the-code/" target="_blank"><strong>The Code - Civil Service Commission</strong></a></li></ul><p><strong></strong></p><p><strong><em>Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed </em></strong><a href="https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice" target="_blank"><strong><em>here</em></strong></a><strong><em>.</em></strong></p><p><strong></strong></p><p><strong>Disability Confident:</strong></p><p>Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section ‘Please indicate and give details of any reasonable adjustments you may require during the recruitment process.’</p><p><strong>Conflicts of Interest:</strong></p><p>The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>Your application will go through the following stages of assessment: </p><ol><li>Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.</li><li>Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. <em>Please follow our </em><a href="https://des.mod.uk/how-to-write-cv" target="_blank"><strong><em>guidance on CV writing</em></strong></a><em> for best chance of success.</em></li><li>Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.</li></ol><p>Please Note: In the event of a tied score at interview, the Order of Merit will be distinguished based on the ranking of the assessed behaviours and competencies below: </p><ul><li>1st: Core Behaviour 1 </li></ul><ul><li>2nd: Core Behaviour 2 </li></ul><ul><li>3rd: Technical Competencies </li></ul><ul><li>4th: CV Review </li></ul><p>In the event of a further tie using the method above, we reserve the right to utilise the Lead criterion, and/or and additional assessment. </p><p>Feedback will only be provided if you attend an interview. </p><p>If you feel that your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance you should contact department via email: <a href="mailto:DESHR-WSC-PMOCOMPLAINTS@mod.gov.uk" target="_blank">DESHR-WSC-PMOCOMPLAINTS@mod.gov.uk</a>. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/" target="_blank">Recruitment Complaints - Civil Service Commission</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Daniel Bone</li><li>Email : <a href="mailto:daniel.bone101@mod.gov.uk" target="_blank">daniel.bone101@mod.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:daniel.bone101@mod.gov.uk" target="_blank">daniel.bone101@mod.gov.uk</a></li></ul>

DE&S Aeronautical Engineer

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. </p><p>We’re recruiting for two positions; 1 Permanent role &amp; 1 Fixed Term Contract. These posts sit within the Digital Delivery Hub in the Delivery and Schemes directorate. The Digital Delivery Hub is responsible for designing, building, and maintaining digital products and services that support scheme administration. It works closely with Data, Digital and Security Services (DDSS) to leverage infrastructure and tools like Power BI. The Digital Delivery Hub directorate is responsible for Strategic Change initiatives, Product Management, Programme &amp; Project Management, User Centred Design, Business Analysis, Architecture &amp; Technical, Application Support and Business &amp; Portfolio Management Services. </p><p>This is an exciting opportunity for a seasoned Product Manager to join a dynamic team responsible for managing the suite of products that facilitate the government's support schemes. In a fast-paced environment utilizing agile methodology, your ability to deliver swiftly and effectively will be crucial. As an integral member of an innovative and collaborative team, you will be empowered to make key decisions and work alongside colleagues from diverse backgrounds and expertise to ensure the products meet specified needs. You will control and prioritise the product backlog, review user stories to ensure they accurately capture business needs, act as a liaison between developers and end users, and lead user acceptance testing (UAT) activities where necessary. </p><p>We are seeking a highly experienced individual in Agile development and product management who can lead effectively and manage diverse stakeholder expectations. The ideal candidate should demonstrate exceptional organisational skills, a strong ability to prioritise tasks and the capability to address complex challenges. </p><p>This role offers exposure to multiple teams and the chance to collaborate with a variety of stakeholders, enabling you to shape Ofgem's digital journey and gain valuable insights into the broader energy sector. </p><p>We have a critical purpose to deliver best-in-class regulatory solutions that support our industry. By being part of the team managing a product, you’ll help ensure Ofgem meets its statutory obligations. </p><h4>Job description</h4><p><strong>Key Responsibilities </strong></p><ul><li>Own the product strategy and long term vision. </li></ul><ul><li>Manage and prioritise the product backlogs. </li></ul><ul><li>Key liaison between the business and IT teams. </li></ul><ul><li>Change request management and cost/benefit analysis to ensure value for money. </li></ul><ul><li>Contribution to requirements gathering, including review and sign-off. </li></ul><ul><li>Lead the planning execution and management or User Acceptance testing activities. </li></ul><ul><li>Ad hoc internal user assistance and troubleshooting. </li></ul><ul><li>Optimise the value of development work undertaken and ensure all colleagues have sufficient understanding of product backlog items. </li></ul><ul><li>Plan and communicate system cut-overs, business process changes, and user training. Ensure comprehensive support during and after go-live. </li></ul><ul><li>Drive decisions based on data and insight model by defining and monitor KPIs for performance, reliability, and user satisfaction to ensure objectives are achieved. </li></ul><ul><li>Establish and maintain strong stakeholder relationships both internally and externally, communicating the vision and roadmap regularly. </li></ul><p><strong>Key Outputs and Deliverables </strong></p><ul><li>High quality products which are fit for purpose. </li></ul><ul><li>Provision of assurance that products deliver functional, legislative and security needs. </li></ul><ul><li>Tracked and recorded usr needs and functionality requirements. </li></ul><ul><li>Prioritised product backlogs. </li></ul><ul><li>Clear Roadmaps. </li></ul><ul><li>Clear testing plans and fully documented testing scenarios. </li></ul><ul><li>Progress reports for senior management. </li></ul><ul><li>Takes ownership and actively pursues personal growth by identifying development opportunities during regular performance discussions. </li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li>Experience of working in an Agile development environment, and knowledge of software development life cycles. <strong>(Lead criteria) </strong></li></ul><ul><li>Drive decisions based on data and insight models by defining and monitoring KPIs for performance, reliability and user satisfaction to ensure objectives are achieved. <strong>(Lead Criteria) </strong></li></ul><ul><li>Proven organisation and prioritisation skills, with the ability to manage stakeholders with conflicting needs and to plan, schedule and execute complex tasks. </li></ul><ul><li>Experience in planning, executing and managing User Acceptance Testing activities. </li></ul><ul><li>Formal Agile or Product Manager qualifications, or Product Manager experience. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li>Knowledge of energy industry and renewable energy or energy efficiency support schemes. </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a> for more information on appropriate and inappropriate use. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTImdmVyaWZ5PWFhMmI4YWE4ZGYzZmZlMTNjYWVkNDQ2NGQwZTQ0ZmM4JnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Candidate Pack_Product Manager Opens in new window</a> (pdf, 1349kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTMmdmVyaWZ5PTI1MTMxYWUzYWI0MDU4MGQ0ZjUyMTQ0NmFhZDgzZjY1JnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Role Profile_Product Manager Opens in new window</a> (pdf, 119kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTQmdmVyaWZ5PTM0NjNhYzk0NzlhM2M4N2M2N2VmNmE2NmRkY2Q0YzllJnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

OFGEM

Product Manager

<h4>Job summary</h4><p><strong>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.</strong></p><p>Ofgem’s Delivery &amp; Schemes division administers government renewable energy support schemes, ensuring efficiency, assurance and value for money for UK consumers. With teams across the UK, we operate in a dynamic environment with an ambitious programme of work ahead. </p><p>We’re looking for a talented Delivery Manager with experience in Agile and scrum management. Reporting to a Principal Delivery Manager, you’ll join multidisciplinary teams to deliver technical transformation, new digital products and services and improved policies and processes. Working closely with Product Managers, you’ll drive successful project and product delivery. </p><p>Beyond your core responsibilities, you’ll have opportunities to develop your knowledge and shape how we deliver projects by introducing new ideas and approaches. The ideal candidate will bring good project management experience and a pragmatic balance between governance and flexibility. </p><p>This is an exciting chance to join a motivated team delivering strategically important work for the energy sector. You’ll need to work at pace, adapt to changing priorities and collaborate across diverse disciplines. We use Agile tools to manage fast-moving workstreams. </p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li> Provide clear leadership and direction on the delivery aspects of a project or product.</li><li> Deliver projects and services using Agile methodologies, leading and co-ordinating agile ceremonies.</li><li> Coach and mentor team members in agile practices to apply the most. appropriate agile methods and techniques for delivery, while helping the team measure and evaluate outcomes.</li><li> Support improvement of the efficiency and effectiveness of the multi-disciplinary delivery team(s).</li><li> Maintain and define the roadmap and project plan, use data to inform planning decisions and manage internal and external dependencies.</li><li> Protect the project team from outside distraction, identify blockers and make sure the team collaborates, communicates and focuses on mutually agreed priorities.</li><li> Actively address project and product risks and issues, escalate as required and remove barriers to delivery.</li><li> Support project governance and contribute to a range of documentation that may include presentations, briefings, business cases, roadmaps, contracts etc.</li><li> Identify and communicate team resource needs to resource managers at governance forums to ensure appropriate level of team resource and skills for successful delivery.</li><li> Ensure project delivery in line with GDS standards through different phases of the delivery lifecycle.</li><li> Establish strong stakeholder relationships and manage expectations both internally and externally.</li><li> Monitor project budget reporting and understand how delivery impacts costs and budgets.</li><li> Follow and understand Ofgem procurement processes and act as point of contact for contracted suppliers. </li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li> Continuous Improvement and Innovation: Delivery practices are regularly reviewed and improved to enhance delivery effectiveness and team performance.</li><li> Frequent, Iterative Delivery: Products and services are delivered incrementally and iteratively to maximise value for money.</li><li> Effective Governance and Agile Practice: Governance structures and agile ceremonies (e.g. sprint planning, retrospectives, showcases) are embedded and consistently drive team alignment, transparency, and continuous improvement.</li><li> High-Performing, Motivated Teams: Teams are engaged, collaborative, and consistently meet delivery and organisational objectives.</li><li> Clear, Transparent Delivery Plans: Project and product delivery schedules, milestones, and roadmaps are well-defined, communicated, and continuously updated, with risks, issues, dependencies, and decisions actively tracked and managed.</li><li> Strong Stakeholder Engagement: Stakeholders are well-informed, expectations are managed effectively and delivery decisions are made transparently.</li><li> Effective Communication Across Functions: Clear and timely communication across delivery teams, technical colleagues, and business stakeholders to ensure alignment and shared understanding.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li> Experience in delivering software projects or products with at least one scrum team using an Agile framework.<strong> (Lead Criteria)</strong></li><li> Strong interpersonal and communication skills with the ability to manage internal and external stakeholders and motivate project teams.<strong> (Lead criteria)</strong></li><li> Experience in roadmap definition, project planning and managing project risks, issues and dependencies to support project decision-making.</li><li> Experience in budget management.</li><li> Comfortable using delivery management tools, and an ability to learn and adapt to new tools &amp; techniques, e.g. Azure DevOps.</li></ul><p><strong>Desirable Criteria</strong></p><ul><li> Experience in a policy and/or legislative environment.</li><li> Knowledge of energy industry and renewable energy support schemes.</li><li> Contract management skills</li><li>Government Digital Service (or equivalent) experience.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Leadership</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.</p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a> for more information on appropriate and inappropriate use. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODEmdmVyaWZ5PTFjMTRmZDJkMTkwY2U1ZDAzNDc4ODQ4MmZkN2IwNDVkJnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Candidate Pack_Delivery Manager Opens in new window</a> (pdf, 1350kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODImdmVyaWZ5PTUwYjIxMjY4OWE2Nzk4MDAwNjhlYWM2YmZhMGJkNjk3JnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Role Profile - Delivery Manager Opens in new window</a> (pdf, 138kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODMmdmVyaWZ5PWE1ZDEzOTRlMzgxNTJiYWYzY2E0MGY0MzE2Y2FiNTkyJnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

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