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Title: Lead Housing Ombudsman Support (HOS) Support OfficerContract Type: x3 Permanent &amp; x2 Fixed term contract (2 years), Full time, 35 hours per week.Salary: Starting from £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary)Grade: 06Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday to Friday 9:00am - 5:00pm or 8:00am – 4:00pm Closing Date: 7th November 2025Interviews to be held during w/c 17th November 2025Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHATX6Gh1Z00p3BRRKwpLY0n7sDbF3Fb1yNxWKUFFipqFbv4+vd4xiRi0k+2NjcADt6" target="_blank">Lead HOS Support Officer Role Profile.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Housing Ombudsman Service Team at L&amp;Q!At L&amp;Q, we’re committed to learning from every complaint and using those insights to strengthen our service. That’s why we’re looking for a dedicated professional to help us deliver timely, thorough, and high-quality responses to the Housing Ombudsman.Reporting to the Housing Ombudsman Service (HOS) Team Leader, you’ll take the lead on managing complex complaint cases and coordinating detailed responses to Ombudsman information requests. You’ll be the first point of contact for the Ombudsman, ensuring all correspondence is handled professionally and efficiently. With a strong grasp of legislation, regulatory frameworks, and L&amp;Q’s strategic direction, you’ll ensure our responses are compliant, well-audited, and aligned with our commitment to service excellence.Are you highly organised, confident in reviewing cases, and ready to challenge decisions where needed?Do you bring strong stakeholder management skills and a collaborative approach to navigating cases that span multiple areas of the business?If this sounds like you, we would love for you to apply!Your Impact in the Role:<ul><li>Coordinate and oversee the collation of complaint and case histories, ensuring comprehensive and high-quality responses to Housing Ombudsman requests. Monitor progress across stakeholders, escalating where necessary to maintain full compliance through effective partnership and engagement.</li><li> Chair and lead cross-functional meetings to gather information, assign responsibilities, and set clear timelines. Take full ownership of the end-to-end process, ensuring all data is recorded, reviewed, and aligned with the Ombudsman Code and relevant regulatory obligations.</li><li>Deliver outstanding case responses to the Housing Ombudsman Service, producing robust and persuasive case files that support favourable determinations for L&amp;Q, mitigate risk, and reduce the severity of legal outcomes.</li><li>Act as the primary liaison for the Housing Ombudsman, maintaining strong relationships and ensuring consistent communication and responsiveness.</li><li>Manage and maintain the Housing Ombudsman portal, ensuring data integrity and accessibility.</li><li>Provide strategic oversight and first-line assurance of the Housing Ombudsman Support Officers’ work, driving consistent quality, compliance, and alignment with regulatory standards.</li><li>Engage with a wide range of internal and external stakeholders, including customers, to ensure collaborative and informed responses that reflect L&amp;Q’s commitment to transparency and service excellence.</li></ul>What You’ll Bring:<ul><li>A strong and demonstrable understanding of social housing regulations and the Housing Ombudsman Code, complemented by in-depth knowledge of L&amp;Q’s internal processes.</li><li>Exceptional organisational skills with the ability to manage and prioritise workloads effectively, while tracking actions across teams and driving performance through influence and support.</li><li>Outstanding written and verbal communication skills, with confidence in engaging stakeholders at all levels to influence decisions and deliver clear, impactful messaging.</li><li>Proven ability to build strong stakeholder relationships, collaborate across teams, and delegate responsibilities effectively to peers and senior colleagues.</li><li>Skilled in analysing data to identify service improvement opportunities, with a track record of implementing solutions that enhance performance and outcomes.</li><li>Excellent time management skills, with the ability to prioritise both individual and team workloads in a fast-paced environment.</li><li>Strong IT skills, with proficiency in Microsoft Office and other relevant digital tools.</li><li>Experience in delivering high-quality customer service, with a commitment to resident satisfaction.</li><li>Previous experience in team leadership, coaching, or providing constructive feedback to support development and performance.</li></ul>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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London and Quadrant Housing Trust

Lead Housing Ombudsman Support (HOS) Support Officer - 7222

Title: Housing Ombudsman Service (HOS) Support OfficersContract Type: 4x Permanent and x2 Fixed term contract (2 years), Full time, 35 hours per week.Salary: Starting from £28,409 per annum (London salary) or £24,670 per annum (Regional salary)Grade: 04Reporting Office: London, Stratford or Manchester, Trafford Working Location: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday to Friday 8:00am-4:00pm or 9:00am -5:00pmClosing Date: 7th November 2025Interviews to be held during w/c 17th November 2025Please click here for the role profile -<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHA79wrEIjU2+Cray0t3ytxZj4jF+C2LwZA3cH+wz5PX+6/LMmBnPimjQjPh+Y9Y62m" target="_blank">HOS Support Officer Role Profile.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Housing Ombudsman Service Team at L&amp;Q!At L&amp;Q, we’re committed to delivering fair and transparent outcomes for our residents. Reporting to the Housing Ombudsman Service (HOS) Team Leader, you’ll play a vital role in managing and coordinating complaint case histories, drafting clear and comprehensive responses to Ombudsman enquiries, and ensuring every request is tracked and actioned through strong stakeholder engagement.You’ll be the first point of contact for the Housing Ombudsman, managing correspondence and building trusted relationships. With a solid understanding of legislation and regulatory frameworks, you’ll ensure compliance and auditability across all cases, while confidently reviewing decisions and challenging outcomes where needed.Are you a detail-driven professional with a passion for fairness and accountability? Do you thrive in a role where diplomacy, stakeholder management, and independent working are key? If so, we’d love for you to bring your expertise to our collaborative and values-led Customer Resolution Team.If this sounds like you, we would love for you to apply!Your Impact in the Role:<ul><li>Compile detailed complaint case histories and produce comprehensive, evidence-based responses to Housing Ombudsman requests, ensuring accuracy, clarity, and compliance. </li><li> Deliver high-quality case files that support favourable outcomes for L&amp;Q, mitigating risk and strengthening the organisation’s position in Ombudsman determinations.</li><li>Analyse case data to ensure relevance and accuracy, identifying potential risks and opportunities for service improvement.</li><li>Contribute to the development of the complaints process by monitoring trends, logging insights, and identifying areas for improvement that enhance customer experience and reduce future complaints.</li><li>Collaborate with a wide range of internal and external stakeholders, including customers, to ensure informed, transparent, and effective complaint resolution.</li></ul>What You’ll Bring:<ul><li>In-depth knowledge of social housing regulations and the Housing Ombudsman Code</li><li> Experience handling complex legal or Ombudsman cases</li><li>Strong organisational skills with the ability to prioritise, track actions, and support team performance</li><li>Excellent written and verbal communication, confident in influencing stakeholders at all levels</li><li>Effective collaboration and delegation across teams and senior colleagues</li><li>Proven ability to analyse data and implement service improvements</li><li>Highly analytical, able to interpret and summarise complex information clearly</li><li>Proficient in Microsoft Office and related IT tools</li><li>Customer-focused with experience in delivering high-quality service</li><li>Experience in coaching or managing complex cases</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

Housing Ombudsman Service (HOS) Support Officers - 7223

Title: Category Manager Contract Type: 12-month FTC, Full-Time, 35 hoursSalary: £55,270 per annum(London weighted salary) or £47,920 per annum (Regional salary), dependant onexperienceGrade: 10Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 7th November 2025Interview Dates: W/C 10th November 2025Click here for the Role Profile<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAKplg56Hnl7dI+md46O4i6j5U+XAwk87W4O3ngxO2sVzT/az+ZJEM4A0zXcQ+/2An" target="_blank">Category Manager Role Profile.pdf</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply*Join our Commercial Corporate Services Team at L&amp;Q:Are you a commercially minded procurement professional with a track record of managing complex, high-value contracts across both the public and private sectors?Do you thrive in a dynamic, collaborative environment where your market insight, negotiation skills, and strategic thinking shape successful procurement outcomes?It’s an exciting time to join L&amp;Q’s Commercial Team’s as we embed a new structure focused on supply chain, category management and business partnering, delivering an operationally excellent service across the organisation. As a Category Manager, you’ll play a pivotal role in developing and implementing strategic sourcing plans across a diverse range of goods and services. You’ll work closely with stakeholders to understand business needs, analyse supply markets, and deliver category strategies that optimise value, quality, service, and sustainability. You’ll lead complex, multi-million-pound procurement projects, manage key supplier relationships, and ensure compliance with legal and commercial standards. Your work will directly shape the success of L&amp;Q’s procurement transformation, helping us deliver lasting value for our residents and communities.If you’re a detail-oriented procurement professional with strong commercial acumen and a passion for delivering value, we would love for you to apply!Your impact in the role:<ul><li>Shape and deliver category strategies across a wide range of goods and services, ensuring alignment with business needs and maximising value, quality, and service.</li><li>Build deep market insight by analysing supply trends and key players, using this intelligence to inform strategic sourcing decisions.</li><li>Collaborate with Procurement Managers to support the successful implementation of category solutions across the organisation.</li><li>Lead complex, multi-million-pound contract negotiations with a strong commercial and legally compliant approach.</li><li>Contribute to the transformation of procurement services through a newly structured team focused on category management and business partnering.</li></ul>What you'll bring:<ul><li>Extensive experience in managing end-to-end procurement activity, with a strong understanding of Public Contracts Regulations. </li><li>Proven ability to deliver procurement solutions tailored to stakeholder needs across both public and private sectors.</li><li>Strong contract negotiation skills and commercial acumen. </li><li>Ability to prepare detailed tender and contract documentation, and produce clear, insightful reports. </li><li>Experience in Corporate Services categories is desirable. </li><li>A collaborative mindset and a track record of delivering high-value outcomes in complex procurement environments.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

Category Manager

Title: Case ManagerContract: Fixed Term Contract until September 2026Hours: Full-Time, 35 hours per weekSalary: £35,951 per annum to £39,531 per annum dependant on experienceGrade: 7Reporting Office: Stratford, LondonPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAe3L7BKbIhPV9y9g+RiXagLoYovphO4T05QGpoC03MYTrM4hP+ENU/hRE8mO+Vnlp" target="_blank">Role Profile - Case Manager.docx</a> Closing date for completed applications: 6th November 2025 at 11 PMInterviews will be tentatively conducted on 14th November 2025<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our B2B Hub Team at L&amp;Q!Are you ready to take ownership of complex cases and lead service delivery from start to finish? This is your opportunity to join a newly formed team at L&amp;Q supporting our strategic relationship with Metra Living.As a Case Manager, you’ll oversee the end-to-end management of repairs and service requests, ensuring timely resolution, excellent communication, and continuous improvement. You’ll play a key role in maintaining service standards and supporting both our Relationship Manager and Contact Handlers.You’ll report to the Head of Managing Agent Relationships and work closely with the wider B2B Hub and operational teams.If this sounds like you, we would love for you to apply!Your Impact in the Role:Main Duties include<ul><li>Maintain oversight of open and high-priority cases</li><li>Intervene to resolve complex or overdue issues</li><li>Support Contact Handlers</li><li>Coordinate communications with clients and residents</li><li>Ensure repairs are completed and documented accurately</li><li>Log and track follow-up works</li><li>Perform quarterly reconciliations and audits</li><li>Drive continuous improvement and SLA compliance</li></ul>Key Relationships:<ul><li>Work closely with our Relationship Manager, Contact Handlers and operational teams</li><li>Liaise with Metra Living and internal departments to ensure smooth service delivery</li></ul>How You’ll Help Achieve Departmental Goals:<ul><li>Ensure timely and high-quality resolution of cases</li><li>Support team performance and service consistency</li><li>Identify and resolve process bottlenecks</li><li>Maintain accurate records for reporting and cost recovery</li></ul>What you'll bring:Essential:<ul><li>Experience in customer-focused services within housing or repairs</li><li>Strong verbal and written communication skills</li><li>Ability to coach and mentor frontline staff</li><li>Skilled in using IT systems and producing accurate reports</li><li>Analytical mindset with awareness of financial impacts</li><li>Ability to work collaboratively in a fast-paced, target-driven environment</li></ul>Desirable:<ul><li>Experience in process improvement and SLA monitoring</li><li>Familiarity with reconciliation and audit practices</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





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Case Manager

**Previous Applicants May Not Apply**Title: Service Charge Specialist (Managing Agents)Contract: Permanent, Full-TimeHours: 35 hours per weekSalary: Starting from £40,649 per annum (London) £36,073 per annum (Outside London) Dependant on experienceGrade: 8Reporting Office: Stratford, London or Old Trafford, ManchesterWorking Location: Please note, the properties being managed by this role are all based in the South. Therefore frequent travel to the London office, to the sites and to the tribunals in courts in the areas we operate will be required.Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAXykI5nP5mYp3+dunKVvD5m5mOek9U0meFmnSld/iogN52Acg30ZZXHeqZJCkerWe" target="_blank">Role Profile - Service Charge Specialist (Managing Agents).pdf</a> Closing date for completed applications: 5th November 2025 at 11 PM<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Service Charge Team at L&amp;Q!<ul><li>Do you have a strong understanding of service charges, leasehold legislation, and financial administration?</li><li>Are you confident in managing complex stakeholder relationships, challenging costs, and maintaining compliance across third-party managed estates?</li></ul>If so, we’d love for you to bring your expertise and make a lasting impact in this dynamic role.This is an exciting opportunity to join L&amp;Q’s Service Charge (Managing Agents) Team, supporting over 20,000 residents living in homes where services are provided by Managing Agents. As a Service Charge Specialist (Managing Agents), you will monitor the service charge expenditure and compliance activity undertaken by Managing Agents appointed by L&amp;Q or superior landlords, ensuring fair, reasonable, and transparent charges for residents.Your Impact in the Role:<ul><li>Managing Agent Relationship Management: Build and maintain effective working relationships with Managing Agents, ensuring that service charge expenditure is reasonable and that statutory compliance requirements are met.</li><li>Service Charge Budgeting &amp; Reconciliation: Set up, monitor, and reconcile accurate and complete service charge budgets and accounts for schemes managed by external agents.</li><li>Resident Support &amp; Communication: Help residents understand the relationships between L&amp;Q, the superior landlord, and managing agents, providing clarity on service charges and service delivery.</li><li>Compliance &amp; Risk Management: Check compliance with legal agreements, leases, and management agreements. Challenge unreasonable charges and ensure that services being charged for are provided.</li><li>Collaboration Across Teams: Work closely with internal stakeholders such as Neighbourhoods, Finance, and Legal teams to support service charge activities, budget forecasting, and First-Tier Tribunal (FTT) cases.</li></ul>What you'll bring:<ul><li>Service Charge and Leasehold Expertise: TPI and or RICS qualifications or relevant experience with a strong understanding of service charge processes, and ability to read, interpret, apply, and communicate title/ lease / Tenancy Agreement provisions in regards to the allocation of service charges to relevant audiences.</li><li>Legislative &amp; Regulatory Knowledge: Working Knowledge of relevant legislation, including the Landlord and Tenant Act 1985 (S18-30), Commonhold &amp; Leasehold Reform Act 2002, and Leasehold &amp; Freehold Reform Act 2024, as well as RICS and TPI guidelines, regulations and procedures.</li><li>Financial and Analytical Skills: Good financial accounting knowledge (income / expenditure, VAT, accruals) with strong attention to detail and the ability to analyse service charge budgets, actual costs, and identify variances.</li><li>Stakeholder Management: Strong interpersonal and negotiation skills to build and maintain good working relationships with external managing agents and collaborating effectively with internal teams.</li><li>Effective Communication Skills: Ability to diplomatically resolve complaints and challenge unreasonable costs, finding solutions that balance resident satisfaction and financial accountability.</li><li>Technical Proficiency: Advanced skills in Microsoft Excel, including V-Lookups, macros and pivots, and adaptability to learn new systems.</li></ul>If this sounds like you, we would love for you to apply!We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





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Service Charge Specialist (Managing Agents)

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Environmental Crime Enforcement Officer&nbsp; £41,133 - £43,680 per annum Based at Folkestone Road Depot Newham is an aspirational inner-city borough with great potential and a clear vision based on building wealth within the community. Proud to be one of the youngest and most diverse boroughs in the UK, 72% of our residents are from ethnically diverse communities, speaking over 220 languages. Home to the Olympic Park, the London Stadium and other iconic landmarks, we are the fastest growing authority in the country with a population set to rise to over 370,000 by 2023. We were also hit hard by the Covid-19 pandemic, which drew stark attention to long-term inequalities arising from economic disadvantage, homes occupied by multiple generations of families, underlying health issues and poor air quality. About the Role As a Enforcement Officer, you will undertake enforcement activity in order to tackle crime and anti - social behaviour across the Borough. The work is challenging and rewarding, responding to the requests and expectations for a cleaner and safer Borough where our residents choose to live, work and stay. Proactive patrols are undertaken on foot, cycle or motor vehicle, conducting investigations and enforcement action for breaches of relevant criminal legislation. The job involves working directly with the Police, partner organisations and other council officers including those from Environmental Services, Youth Services, Planning Enforcement, Highways, Cleansing and Housing.&nbsp; Our overarching aim is enforcement, problem solving, behavioural change and community engagement. About You Excellent communication skills are an essential part of this role together with an enthusiasm and desire to improve the Boroughs environment for its residents and businesses. You must have the ability to patrol alone as well as working as a member of a team. You will undertake problem solving investigations, reassurance patrols and also join in multi-agency operations. You may face potentially confrontational situations but with your training and personal skills you will be able to resolve these successfully in a confident and understanding manner, while maintaining a high standard of ethics and professional conduct. Experience of enforcement or regulatory work is useful, however it is not essential. You will undergo a comprehensive training programme and you will be mentored through your probation period. You must have the ability to undertake a wide range of duties. You will be working outdoor in all weathers and for long periods on foot, vehicle and cycle. As part of this role you will also be required to possess a full (manual) current driving license and to pass the Council’s driving test. You must also have the ability to use a range of technology including smart phones, radios and body worn cameras. Training will be provided for this equipment including the use of in house computer systems. Please view JD&nbsp;here Closing Date 16.11.2025 We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Environmental Crime Enforcement Officer

<ul></ul>

To apply, please visit <a href="https://ats-haveringschools.jobsgopublic.com" target="_blank">https://ats-haveringschools.jobsgopublic.com</a> and submit your application by clicking the 'Apply Online' link below.



Crowlands Primary School
London Road
Romford
RM7 9EJ
Tel:&nbsp;&nbsp;01708 743402
Executive Headteacher:&nbsp;Mrs H.McClenaghan
Headteacher:&nbsp;Mrs S Clark
Email:&nbsp;<a href="mailto:office@crowlands.havering.sch.uk" target="_blank">office@crowlands.havering.sch.uk</a>
Experienced Class Teacher&nbsp;
Grade:&nbsp;&nbsp;Main Pay Scale
Hours:&nbsp;Full Time
Contract:&nbsp; Permanent
Start:&nbsp; January 2026
We are looking for an experienced class teacher to join our committed, supportive and enthusiastic team at Crowlands Primary School, part of The Growing Together Federation.
We are looking for a experienced classroom teacher who:
<ul>
<li>Can demonstrate outstanding teaching practice</li>
<li>Has high expectations of pupil progress and attainment</li>
<li>Can use assessment to track pupil progress</li>
<li>Is passionate about teaching and is able to engage, motivate and challenge pupils</li>
<li>Has good organisational skills and is always well-prepared</li>
<li>Is reflective about their own performance and seeks advice when needed</li>
<li>Has good interpersonal skills and enjoys being part of a team</li>
<li>Wishes to participate fully in all aspects of school life</li>
</ul>
Please take a look at our website to see what we can offer.&nbsp; <a href="http://www.crowlandsprimary.com" target="_blank">www.crowlandsprimary.com</a>
Candidates are invited to make a appointment to tour the school by contacting our main school office on 01708 743402.
Please apply online.
Closing Date: Friday 7th November 2025 - 12pm
Interviews to be held: Wednesday 12th November 2025

Class Teacher

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9920/Oct_2025_-_LSA-Job-Description.pdf" target="_blank">Oct_2025_-_LSA-Job-Description</a></li>
</ul>

For further information about this role and details on how to apply click <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmynewterm.com%2Fjobs%2F138326%2FEDV-2025-FBAG-51754&amp;data=05%7C02%7CEducationHR%40havering.gov.uk%7C07eef6fd40a64405abf208ddc39c074d%7C353669e1971846f89bed95afc8776c8a%7C0%7C0%7C638881797536732014%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=F9COvduG%2BcnVcDjUXjRUApPWEcbmzmcZ4nB4Gll9ql4%3D&amp;reserved=0" target="_blank">here</a>



LIFE EDUCATION TRUST
The Frances Bardsley Academy for Girls
An 11-18 Academy with Visual Arts Specialism
Brentwood Road, Romford, Essex RM1 2RR
Tel:&nbsp;01708 447368
Web:&nbsp;<a href="http://www.fbaok.co.uk&amp;nbsp" target="_blank">www.fbaok.co.uk&amp;nbsp</a>;
Executive Headteacher:&nbsp;Mr J. Dutnall LLB, BA, MA, MBA
Learning Support Assistant
Hours: 32.5 hours per week, 38 weeks per year
Salary: Scale 3.5 to 3.6, £29,436 - £29,856 Annually (FTE). Actual Salary £22,271 to £22,589 (as 75.66% FTE)
Contract Type: Fixed Term
Start Date:&nbsp; January 2026
About this Role
We are looking for individuals who share our passion for providing excellent learning environments, making our schools the best they can be and having a positive impact in the community. You will be joining an organisation that can offer you many opportunities to progress and make a real difference.
The successful candidate will:
<ul>
<li>An understanding of specific learning needs and styles to differentiate support to pupils</li>
<li>The ability to use Microsoft Office applications such as Word, Excel, PowerPoint, Publisher, and Outlook, and provide support to students in using these tools</li>
<li>The ability to plan effectively to enable multi-tasking</li>
<li>A desire to help all pupils succeed</li>
<li>Compassion towards the needs of the pupils</li>
<li>The ability to exchange verbal information clearly and sensitively with children and adults</li>
<li>The ability to work with a range of colleagues.</li>
</ul>
The successful candidate will become part of an oversubscribed, flourishing school for girls aged 11 to 18, with confident, courteous, articulate students and an ethos in empowerment.&nbsp; The school is committed to providing the best learning opportunities in a safe, secure and friendly environment with dedicated colleagues who strive for excellence.&nbsp;
In return we can offer you:
<ul>
<li>Welcoming and friendly colleagues</li>
<li>A stimulating and welcoming learning environment with excellent facilities, including a farm, an art gallery and our own railway</li>
<li>Other further qualification opportunities</li>
<li>Strong links with girls’ schools in the UK and abroad through the International Coalition of Girls Schools (ICGS)</li>
<li>Access to the&nbsp;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fschooladvice.co.uk%2F&amp;data=05%7C02%7CEducationHR%40havering.gov.uk%7C396b8bd3622c4217dcd008dd98509928%7C353669e1971846f89bed95afc8776c8a%7C0%7C0%7C638834194110894241%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=29xzPzR%2BEIRZPQMah0YnkCNT3y%2F1P17bwfpJtD250lk%3D&amp;reserved=0" target="_blank">Schools Advisory Service</a> (SAS), the Trust’s employee well-being support and medical programme. This includes 24-hour-a-day access to a GP helpline for you and those within your household, a counselling service, stress management, weight loss programme, physiotherapy, menopause support and much more</li>
<li>Links with the local community, including our charity partner, The Trussell Trust Food Bank&nbsp;</li>
<li>Increased priority in admission to our school for your child/ren</li>
<li>Close proximity to the M25, Romford Railway Station (Elizabeth Line) and on a main bus route</li>
</ul>
The Frances Bardsley Academy is a large secondary school situated in Romford, Havering. With beautiful buildings and a stunning site, the school has been recognised as 'Ofsted Outstanding' for Behaviour &amp; Attitudes, Personal Development, and Leadership &amp; Management. The school boasts a Progress 8 score of +0.39, showcasing its commitment to academic excellence.&nbsp;
The Frances Bardsley Academy is dedicated to the growth and development of its teachers and leaders, providing ample opportunities for professional development and career progression.
At the LIFE Education Trust, our mission is 'To build great learning communities where children flourish'. To accomplish our mission, we keep our 3 core beliefs&nbsp;at the heart of everything we do:&nbsp;Courageous Optimism, Boundless Creativity and Heartfelt Compassion.&nbsp;We support our schools to deliver excellent pupil outcomes, create vibrant, exciting environments and offer rewarding careers for employees.&nbsp;
For further information about this role and to apply, please click <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmynewterm.com%2Fjobs%2F138326%2FEDV-2025-FBAG-17675&amp;data=05%7C02%7CEducationHR%40havering.gov.uk%7C43ad759f4b16484df47a08de12cafd79%7C353669e1971846f89bed95afc8776c8a%7C0%7C0%7C638968860512468709%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=er5nFixDWoYRYBmWZeHOsCKOUpEqmWzqc2jCMRb0BGA%3D&amp;reserved=0" target="_blank">here</a>.
Visits to the school are welcomed.
Closing date:&nbsp; &nbsp;7th November 2025 at 9am
The Trust reserves the right to interview prior to the deadline date.
We encourage and welcome applications from all backgrounds and all parts of the community, particularly people from ethnic minorities who are currently under-represented. LIFE Education Trust is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the DBS.

LIFE Education Trust - The Frances Bardsley Academy

Learning Support Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9895/JD_-_class_teacher_-_Sept_2023.doc" target="_blank">JD_-_class_teacher_-_Sept_2023</a></li>
</ul>

Please apply online. For technical difficulties, please contact the Jobsgopublic Support Team (<a href="mailto:support@jobsgopublic.com" target="_blank">support@jobsgopublic.com</a>). For further information about the role, please contact the school directly.



Vicarage is a 4 form-entry, outstanding school which is part of the New Vision Trust, an ambitious and successful Multi Academy Trust (MAT) comprised of five good and outstanding primary schools in the London Borough of Newham and Redbridge.&nbsp; Elmhurst, Nelson, Gallions, Vicarage and Downshall.&nbsp; In this highly effective partnership each school retains their unique character whilst benefiting from the mutual support and challenge of belonging to a leading MAT.
&nbsp; We are looking for:
<ul>
<li>A creative teacher who can bring a range of skills and ideas to work with us in enabling our children to be the best they can be</li>
<li>An individual who is motivated and inspired to secure the progress and emotional well-being of every child</li>
<li>A teacher who wants to make a positive contribution to school improvement</li>
</ul>
We can offer:
<ul>
<li>A positive, welcoming ethos</li>
<li>Passionate, committed staff with high expectations of our pupils in all areas of school life</li>
<li>An excellent opportunity for professional development</li>
</ul>
Closing date:&nbsp;&nbsp; Friday 21st November 2025
Interviews and lesson observations: &nbsp;Week beginning 24th November 2025
Please note that only shortlisted candidates will be notified. 
A commitment to a multicultural, diverse environment and equal opportunities is essential. Vicarage Primary School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applications will be subject to an enhanced DBS check and medical questionnaire. A disqualification declaration questionnaire may be required for this post.
Vicarage Primary School as part of the New Vision Trust is committed to safeguarding and promoting the welfare of children. All posts are subject to satisfactory DBS, qualification and reference checks.
This role is not exempt from ROA 1974. A self-disclosure is required for this post, as well as an enhanced DBS certificate and barred list check.
Please note an online search will be conducted on all shortlisted candidates.

New Vision Trust

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9883/Nursery_Room_Supervisor_Sc4_-_Sc5.pdf" target="_blank">Nursery_Room_Supervisor_Sc4_-_Sc5</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9884/Privacy_Notice_for_Job_Applicants_2024.pdf" target="_blank">Privacy_Notice_for_Job_Applicants_2024</a></li>
</ul>

Please apply online. For technical difficulties, please contact the Jobsgopublic Support Team (<a href="mailto:support@jobsgopublic.com" target="_blank">support@jobsgopublic.com</a>). For further information about the role, please contact the school directly.



Required to start in November 2025
Are you committed to making a positive difference in the lives of young people? Do you want to work in a successful Primary school in East London? 
We are looking to appoint an experienced nursery room supervisor to lead our newly established, two-year-old provision. We are seeking a person who can demonstrate vision, leadership and empathy whilst working to embed systems, high standards and develop lasting and meaningful relationships with the community. As well as delivering high quality interactions and learning within the provision, the successful candidate should possess nurturing and supportive attributes.
Sir John Heron Primary School is a two-form entry maintained school located in the culturally and socially diverse community of Manor Park. We are extremely proud of our happy and inclusive school in which we put the children at the heart of everything we do. Our vision is to lay a strong foundation for our youngest pupils and equip them with the skills to become lifelong learners.
We are looking for highly skilled and enthusiastic individuals who will go the extra mile to help our pupils reach their full potential.
The successful candidate will have:
<ul>
<li>A recognised level 3 qualification</li>
<li>Experience of working with children, with a playful and enthusiastic approach.</li>
<li>An excellent standard of spoken and written English as well as an excellent standard in numeracy.</li>
<li>Desirable: An accredited Paediatric First Aid certificate. Candidates who do not have this will be provided training on successful application. </li>
</ul>
What can we offer you?
<ul>
<li>Wonderful and well-behaved pupils that love to learn.</li>
<li>Excellent relationships with our families and wider community.</li>
<li>Supportive leadership team with clear focus and direction.</li>
<li>Excellent CPD opportunities.</li>
<li>A commitment to enabling our staff to have a positive work life balance.</li>
</ul>
We strongly encourage visits from prospective candidates so that you can see us in action. To arrange a visit telephone Habibah Shah on 0208 514 9860 who will be happy to help; alternatively, email <a href="mailto:info@sirjohnheron.newham.sch.uk" target="_blank">info@sirjohnheron.newham.sch.uk</a>
We do not accept CVs. If you would like to apply for the position, please apply online.
Closing Date for applications is: Friday 7th November 2025 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
Interviews will be held on: Friday 14th November 2025&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
An online search will be completed for all shortlisted candidates. The successful candidate will have to meet the requirements of the person specification in order to be offered the post and appointment will be conditional subject to clearance by the Disclosure and Barring Service. We welcome applications from all sections of the community, regardless of age, gender, ethnicity, religion, disability or sexuality. Sir John Heron Primary School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.

Nursery Room Supervisor - Level 3

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9879/6._BSiL__Senior__FSW_2015_FINAL__2___1_.doc" target="_blank">6._BSiL__Senior__FSW_2015_FINAL__2___1_</a></li>
</ul>

Please apply online. For technical difficulties, please contact the Jobsgopublic Support Team (<a href="mailto:support@jobsgopublic.com" target="_blank">support@jobsgopublic.com</a>). For further information about the role, please contact the school directly.
The School and Children’s Centre are integrated and together we work in partnership with other agencies, local settings and schools to ensure the very best outcomes for children and families. Visits are highly recommended; to make an appointment please contact the school office on 0207 476 1284.
Newham is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to a DBS enhanced disclosure.
Interviews will be on a rolling basis. We reserve the right to close this advert early if we receive sufficient applications for the role. 
Closing date:16th November 2025
Interview date: Week beginning 17th November 2025





Fixed Term 1 year contract
About the Role
Keir Hardie Primary School is seeking a dedicated and compassionate experienced and qualified Family Support Worker to join our team. The successful candidate will support the development of families’ capacity, resilience, and independence — helping parents to build strong, positive relationships and access the right support at the right time. You will provide direct support to families through outreach, home visits, and group work within the ethos and vision of Keir Hardie Primary School and the wider Children’s Centre framework. You will need to be very flexible, have an enthusiastic approach and be able to work collaboratively and sensitively across our neighbourhood. You will be professional at all times, with a particular awareness of confidentiality.
Good communication skills, excellent recordkeeping and teamwork are essential.
This position will be based at Keir Hardie Children’s Centre. Keir Hardie Children’s Centre works in collaboration with Edith Kerrison Nursery School and Children’s Centre as part of the Canning Town and Custom House Neighbourhood.
Key Responsibilities




<ul>
<li>Provide targeted, evidence-based support to families referred through triage.</li>
<li>Undertake home visits and outreach to help families engage with services and build resilience.</li>
<li>Develop and review family support plans, offering time-limited, focused interventions.</li>
<li>Facilitate parent-focused group sessions, promoting skills and confidence.</li>
<li>Work closely with other professionals to ensure coordinated support for children and families.</li>
<li>Promote inclusion, participation, and empowerment among families in our community.</li>
<li>Maintain accurate case records and ensure high standards of confidentiality and safeguarding.</li>
<li>Identify safeguarding concerns and act promptly in line with Keir Hardie and Newham safeguarding policies.</li>
<li>Deliver evidence-based parenting programmes such as Triple P and contribute to evaluating impact</li>
</ul>
About You
<ul>
<li>Experience of working with families and children in an educational or community setting.</li>
<li>Strong communication and organisational skills.</li>
<li>Ability to work independently and as part of a multi-agency team.</li>
<li>Knowledge of safeguarding and child protection procedures.</li>
<li>Training or experience in delivering parenting programmes.</li>
</ul>
We can offer you:
<ul>
<li>An innovative, dedicated, and hardworking team committed to raising standards.</li>
<li>A collaborative environment where colleagues thrive on teamwork to help every child succeed.</li>
<li>Strong commitment to professional development and ongoing training.</li>
<li>Cycle to Work scheme.</li>
<li>Comprehensive wellbeing and mental health support for staff.</li>
<li>A supportive and highly experienced Senior Leadership Team dedicated to nurturing and developing staff expertise.</li>
</ul>


&nbsp;

Equal Opportunities
The School has a strong commitment to achieving equality of opportunity in both services to the community and the employment of people and expects all employees to understand and promote its policies in their work.

Family Support Worker

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.




Chelmsford City Council operates four leisure centres across the city, each offering a diverse range of sport and fitness activities to the local community.
Riverside Leisure Centre is our flagship facility, providing a dynamic environment where people of all ages and abilities can enjoy staying active. Every team member plays a vital role in delivering&nbsp;exceptional service in a fast-paced, energetic setting. If you're passionate about fitness and customer service, this could be the perfect opportunity for you.
We are currently seeking a motivated and personable individual to join our gym team. The ideal applicant will have a natural flair for building rapport and supporting others on their fitness journey. Working alongside our experienced gym instructors, you’ll deliver outstanding customer service, conduct inductions and assessments, and help members achieve their health and fitness goals.
The successful applicant will need to hold a Level 3 qualification in Personal Training, demonstrate excellent communication and customer care skills, and bring a high level of enthusiasm and professionalism to your work.
Key responsibilities in this role include designing and delivering personalised fitness, conducting fitness assessments and support member retention, leading group exercise classes in line with your qualifications, and assisting with the day-to-day operations of the gym floor
If you're ready to make a difference and grow your career in leisure, we’d love to hear from you.
This part time position, of 14.75 hours per week, is available to support the opening hours of the centre [Monday – Friday, 6am – 10pm, and Saturday and Sunday, 6am – 7pm]. Shifts will operate on a three week rotating schedule and will include evening and weekend shifts.
For more details about shift patterns, please email <a href="mailto:riverside@chelmsford.gov.uk" target="_blank">riverside@chelmsford.gov.uk</a>.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Gym Instructor - Level 3

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9847/Oct_2025_-_Midday_Assistant_Job_Description.pdf" target="_blank">Oct_2025_-_Midday_Assistant_Job_Description</a></li>
</ul>

For further information about this role and details on how to apply click <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmynewterm.com%2Fjobs%2F138326%2FEDV-2025-FBAG-61039&amp;data=05%7C02%7CEducationHR%40havering.gov.uk%7C40b3bc448d3746f16bc008de12edbe29%7C353669e1971846f89bed95afc8776c8a%7C0%7C0%7C638969009611056945%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=RcBTa43ywyYGXAjWWsM3rv5IJ098GyhOg6Y8dY7U9Ok%3D&amp;reserved=0" target="_blank">here</a>



LIFE EDUCATION TRUST
The Frances Bardsley Academy for Girls
An 11-18 Academy with Visual Arts Specialism
Brentwood Road, Romford, Essex RM1 2RR
Tel:&nbsp;01708 447368
Web:&nbsp;<a href="http://www.fbaok.co.uk&amp;nbsp" target="_blank">www.fbaok.co.uk&amp;nbsp</a>;
Executive Headteacher:&nbsp;Mr J. Dutnall LLB, BA, MA, MBA
Midday Assistant
Salary: Scale 2.3 to 2.4, £28,221 - £28,617 Annually (FTE), Actual Salary £3,945 to £4,001&nbsp;
Contract Type: Permanent
Contract Term:&nbsp; Part-time, 6 hours per week, 38 weeks per year
Start Date:&nbsp; As soon as possible
About this Role
We are looking for individuals who share our passion for providing excellent learning environments, making our schools the best they can be and having a positive impact in the community. You will be joining an organisation that can offer you many opportunities to progress and make a real difference.
The successful candidate will:
<ul>
<li>Have excellent communication skills</li>
<li>Be professional, approachable and caring.</li>
<li>Have first aid knowledge - preferred but not essential.</li>
<li>Enjoy working with young people - experience preferred but not essential</li>
<li>&nbsp;Share our passion and commitment to building great learning communities for our students.</li>
<li>Be able to work as part of a team</li>
</ul>
The ability to work with a range of colleagues. The successful candidate will become part of an oversubscribed, flourishing school for girls aged 11 to 18, with confident, courteous, articulate students and an ethos in empowerment.&nbsp; The school is committed to providing the best learning opportunities in a safe, secure and friendly environment with dedicated colleagues who strive for excellence.&nbsp;
In return we can offer you:
<ul>
<li>Welcoming and friendly colleagues</li>
<li>A stimulating and welcoming learning environment with excellent facilities, including a farm, an art gallery and our own railway</li>
<li>Other further qualifications Opportunities.&nbsp;&nbsp;</li>
<li>Strong links with girls’ schools in the UK and abroad through the International Coalition of Girls Schools (ICGS)</li>
<li>Links with the local community, including our charity partner, The Trussell Trust Food Bank&nbsp;</li>
<li>Increased priority in admission to our school for your child/ren</li>
<li>Close proximity to the M25, Romford Railway Station (Elizabeth Line) and on a main bus route</li>
</ul>
The Frances Bardsley Academy is a large secondary school situated in Romford, Havering. With beautiful buildings and a stunning site, the school has been recognised as 'Ofsted Outstanding' for Behaviour &amp; Attitudes, Personal Development, and Leadership &amp; Management. The school boasts a Progress 8 score of +0.39, showcasing its commitment to academic excellence.&nbsp;
The Frances Bardsley Academy is dedicated to the growth and development of its teachers and leaders, providing ample opportunities for professional development and career progression.
At the LIFE Education Trust, our mission is 'To build great learning communities where children flourish'. To accomplish our mission, we keep our 3 core beliefs&nbsp;at the heart of everything we do:&nbsp;Courageous Optimism, Boundless Creativity and Heartfelt Compassion.&nbsp;We support our schools to deliver excellent pupil outcomes, create vibrant, exciting environments and offer rewarding careers for employees.&nbsp;
For further information about this role and to apply, please click <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmynewterm.com%2Fjobs%2F138326%2FEDV-2025-FBAG-61039&amp;data=05%7C02%7CEducationHR%40havering.gov.uk%7C40b3bc448d3746f16bc008de12edbe29%7C353669e1971846f89bed95afc8776c8a%7C0%7C0%7C638969009611056945%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=RcBTa43ywyYGXAjWWsM3rv5IJ098GyhOg6Y8dY7U9Ok%3D&amp;reserved=0" target="_blank">here</a>
Visits to the school are welcomed.
Closing date:&nbsp; &nbsp;7th November 2025 at 12pm
The Trust reserves the right to interview prior to the deadline date.
We encourage and welcome applications from all backgrounds and all parts of the community,&nbsp;particularly people from ethnic minorities who are currently under-represented. LIFE Education Trust is an equal opportunities employer and is committed to&nbsp;safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with&nbsp;past&nbsp;employers&nbsp;and&nbsp;the&nbsp;DBS.

Midday Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9812/Senior_Safeguarding_Manager_JD_October_2025.pdf" target="_blank">Senior_Safeguarding_Manager_JD_October_2025</a></li>
</ul>





About the Role
We’re looking for a passionate and experienced safeguarding professional to join our team as Senior Safeguarding Manager on a 1 year fixed term contract as maternity cover. You’ll support the Designated Safeguarding Lead in keeping our campus safe, lead on serious cases, and help train and guide staff. You’ll also represent the college externally and ensure our safeguarding systems are strong and up to date.
What You’ll Be Doing
<ul>
<li>Lead and support safeguarding and Prevent initiatives across campus</li>
<li>Manage serious safeguarding cases and offer expert advice</li>
<li>Train and support campus safeguarding staff</li>
<li>Represent the college at external meetings and boards</li>
<li>Contribute to safeguarding policies, training plans, and quality reports</li>
<li>Support the Duty Manager scheme and promote key themes in tutorials</li>
<li>Oversee budgets and line manage staff in your area</li>
</ul>
What We’re Looking For
<ul>
<li>Level 4 qualification in Safeguarding (or equivalent)</li>
<li>Strong knowledge of safeguarding and Prevent</li>
<li>Experience handling complex cases and working with young people</li>
<li>Great communication, teamwork, and organisational skills</li>
<li>Confident using IT systems and safeguarding databases</li>
<li>Understanding of OFSTED’s safeguarding expectations</li>
</ul>
Why Join Us?
You’ll be part of a supportive team making a real difference in students’ lives. We offer professional development, a collaborative environment, and the chance to shape safeguarding practice across the college.
What We Offer:
<ul>
<li>Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)</li>
<li>Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).</li>
<li>On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.</li>
<li>Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working&nbsp;environment. Leading to opportunities for career advancement and professional development in a supportive setting.</li>
<li>Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.</li>
<li>Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.</li>
</ul>
&nbsp;For further information please contact Human Resources on 020 7510 7712. E-mail: <a href="mailto:recruitment@ncclondon.ac.uk" target="_blank">recruitment@ncclondon.ac.uk</a>.
About New City College:
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.

Havering Sixth Form College

Senior Safeguarding Manager (1 year FTC) Maternity Cover

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9730/July_2025_-_Teaching_Assistant_Grade_2_Primary_JD.doc" target="_blank">July_2025_-_Teaching_Assistant_Grade_2_Primary_JD</a></li>
</ul>

To apply, please visit <a href="https://ats-haveringschools.jobsgopublic.com" target="_blank">https://ats-haveringschools.jobsgopublic.com</a> and submit your application by clicking the 'Apply Online' link below.



Scargill Junior School
Hornchurch Academy Trust
Mungo Park Road
Rainham
Essex
Tel: 01708 555677
Email: <a href="mailto:office@scargilljun.org.uk" target="_blank">office@scargilljun.org.uk</a>
Head of School:&nbsp;&nbsp;Mrs Helen Graham
Web:&nbsp;<a href="http://www.scargill-jun.havering.sch.uk" target="_blank">www.scargill-jun.havering.sch.uk</a>
SEN Teaching Assistant
Hours:&nbsp; 31.25 hours per week, 8.30am to 3.30pm with a 45 minute lunch lunch break x 39 weeks per year
Grade:&nbsp; APTC Scale 3, Point 5-6&nbsp;
Actual Salary:&nbsp; £21,973 p.a. - £22,287 p.a. (FTE £29,436 p.a. - £29,856 p.a.)&nbsp;
Contract:&nbsp; Temporary until 31st August 2026, in the first instance.
Required: As soon as possible
Scargill Junior School is looking to appoint a committed and experienced SEN Teaching Assistant to join our friendly and vibrant school.
You will join a strong, positive and supportive team of staff within an Academy that is committed to providing a positive, safe and stimulating learning environment for our pupils and staff. &nbsp;Scargill Junior School is part of Hornchurch Academy Trust and offers excellent opportunities for training, support, career development and sharing best practice amongst its five schools.&nbsp;
We are looking to appoint a Temporary Teaching Assistant who has experience working with children with a range of special educational needs. The role is predominantly working as a 1:1 Teaching Assistant but some group work may be required.&nbsp;&nbsp;
The role involves supporting children with complex physical, sensory or learning and development needs. Experience delivering speech therapy plans an advantage.&nbsp; Any experience using visual timetables, PECs, workstations, positive handling training and knowledge when managing children with emotional regulation difficulties which can present as challenging behaviour. &nbsp;
Whilst you will be expected to work under the direction of the class teacher you will also have the ability to use your own initiative to organise tasks and activities; creating simple resources to support the pupil’s work as appropriate. You will work closely with the class teacher and the School’s SENCO as well as working in partnership with external contacts to support learning and development.
We are looking for a person who is calm, kind, patient and who:&nbsp;
<ul>
<li>is cheerful, positive and enthusiastic about working with children</li>
<li>is experienced in supporting pupils with learning difficulties</li>
<li>is an effective communicator with pupils and staff</li>
<li>is able to build and maintain effective relationships</li>
<li>is committed to working as part of a team.</li>
</ul>
At Scargill Junior School we pride ourselves on our kind, supportive and caring environment and we provide excellent opportunities for our staff to specialise in areas of SEN learning support.
Visits to the school are strongly encouraged and if you would like to come and meet us please call the office on 01708 555677 to make an appointment.
About the school:
Please visit our website <a href="http://www.scargill-jun.havering.sch.uk" target="_blank">www.scargill-jun.havering.sch.uk</a> to get a good idea of what happens at our school………because there is always lots going on!
Ofsted recently graded the school ‘GOOD’ (Dec 2019). Our pupils are polite and friendly. We often describe ourselves as a large school with a small family feel
If you believe you are the right candidate, please get in touch with us – we would love to hear from you!
Please apply online.
Closing Date: Midday, Friday 7th November 2025
Interviews:&nbsp; Monday 10th November 2025
Equal Opportunities We aim to promote and ensure equality of opportunity and equal treatment for all.
Hornchurch Academy Trust is committed to safeguarding and promoting the welfare of children and young people and as such expects all staff and volunteers to share this commitment.
The protection of our students from abuse is the responsibility of all staff within our schools, superseding any other considerations.
Hornchurch Academy Trust complies with the Department for Education Keeping Children Safe in Education (2022) guidance and all potential employees will undergo vigorous vetting checks to ensure their suitability.
Rehabilitation of Offenders Act 1974.
This post is exempt from the Rehabilitation of Offenders Act 1974; the successful applicant will be expected to undertake a satisfactory disclosure. Having a criminal record will not necessarily debar you from obtaining a position with the Trust.
NB:&nbsp; During the recruitment process an online search, including Social Media will be carried out.

SEN Teaching Assistant

<ul></ul>

To apply, please visit <a href="https://ats-haveringschools.jobsgopublic.com" target="_blank">https://ats-haveringschools.jobsgopublic.com</a> and submit your application by clicking the 'Apply Online' link below.



Hornchurch Academy Trust
Whybridge Junior School
Blacksmiths Lane,
Rainham,
Essex RM13 7AH
Tel: 01708 552870
KS2 Class Teacher&nbsp;
Contract: Permanent/Full Time
Grade:&nbsp;&nbsp;Main Pay Scale
Start: January 2026&nbsp;
The Hornchurch Academy Trust is a group of six schools based in Rainham, Upminster and Northfleet within the London Borough of Havering and Kent.
We are looking for a class teacher to join our friendly and supportive team from January 2026.
If you would like the opportunity to work in a collaborative working environment, sharing skills, knowledge and expertise, then we would love to hear from you.
We are looking for a quality first teaching practitioner who:
<ul>
<li>Has&nbsp;a&nbsp;passion for delivering skills and knowledge through an interactive approach;</li>
<li>Has a good understanding of different pedagogical approaches to learning;</li>
<li>Enjoys celebrating the progress children make;</li>
<li>Has excellent interpersonal skills to ensure home school links are strong;</li>
<li>Works well and thrives within a team led environment.</li>
</ul>
There are opportunities for professional development and promotion within the Trust.
As part of Hornchurch Academy Trust, we can offer you:
<ul>
<li>Enhanced career development opportunities, working across the Trust schools.</li>
<li>Excellent CPD opportunities to support career progression.</li>
<li>Mentoring support from an experienced and supportive team of staff and access to trained wellbeing mentors in all schools.</li>
<li>Continuous service granted to joining staff.</li>
<li>Employee Assistance Programme, including face to face counselling, financial, family and legal advice.</li>
<li>Staff discount scheme (HES rewards).</li>
<li>24 hour access to online Wellbeing support App.</li>
</ul>
For more information, please do not hesitate to contact Sarah Warshow on 01708 552870
Please apply online.
Closing date: Friday 21st November 2025
Interviews will take place:&nbsp; w/c 24th November 2025

KS2 Class Teacher

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking an Temporary Accommodation Management &amp; Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Temporary Accommodation Management and Support Officer

<h4>Housing Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: OneDBS Check:EnhancedCastle Point Borough Council - Castle Point, EssexHousing Customer Relations OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: Thursday 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about delivering exceptional customer service and driving continuous improvement in housing services. You will thrive in a dynamic environment where you skills in complaint resolution and stakeholder engagement make a real difference.As our Housing Customer Relations Officer, you’ll lead the complaints and customer relations function within Housing Management Services. You’ll ensure statutory compliance, high-quality service delivery, and use feedback to shape future housing policies and services. You’ll be the key contact for residents, Members, MPs, and external stakeholders, managing complex complaints, Ombudsman enquiries, FOIs, and subject access requests. Your insights will help us improve tenant satisfaction and build sustainable, effective services.Key Responsibilities• Lead and coordinate complaints and casework across housing services• Ensure timely, accurate responses that meet regulatory standards• Liaise with the Housing Ombudsman and produce performance reports• Analyse feedback and implement service improvements• Provide expert advice on complaint resolution and regulatory compliance• Represent the Council at internal and external meetingsAbout YouWe are looking for someone who has:• Strong understanding of complaints handling and customer service• Experience in social housing or local authority settings• Knowledge of housing regulations, TSMs, and statutory procedures• Excellent IT skills (Microsoft Office, Outlook, Excel, PowerPoint)• Ability to influence, negotiate, and manage change• Full driving licence and access to transport with business insuranceNot only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/648/Housing Customer Relations Officer.pdf">Housing Customer Relations Officer.pdf</a> (166kb)</li></ul>





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Castle Point Borough Council

Housing Customer Relations Officer

<h4>Housing Engagement Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: TwoDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexHousing Engagement OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: 6th November 2025Castle Point Borough Council is seeking to appoint two dedicated and compassionate Housing Engagement Officers, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As Housing Engagement Officer, you’ll be at the heart of our resident engagement strategy—organising events, facilitating groups, and building strong relationships with stakeholders. You’ll help develop Tenant &amp; Resident Associations (TRAs), resident forums, coordinate surveys, and ensure our services meet the Regulator for Social Housing’s Consumer Standards, especially around Transparency, Influence and Accountability.Key Responsibilities<ul><li>Deliver inclusive and effective resident engagement services</li><li>Promote and support TRAs and other stakeholder groups</li><li>Organise and attend meetings and events, taking minutes and following up actions</li><li>Use social media, newsletters, and other channels to promote engagement opportunities</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Excellent communication and facilitation skills</li><li>Strong organisational and administrative abilities</li><li>Proven experience in resident engagement or tenant participation</li><li>Knowledge of housing regulation and consumer standards</li><li>IT literacy including Microsoft Office tools</li><li>A respectful, empathetic approach and commitment to equality and diversity</li><li>A valid driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/650/Housing Engagement Officer .pdf">Housing Engagement Officer .pdf</a> (169kb)</li></ul>





<ul></ul>

Housing Engagement Officer

<h4>Neighbourhood Management Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £38,220 - £41,771 per annum (Grade 7 - SCP 27 - 31)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexNeighbourhood Management OfficerFull Time – 37 hours Grade 7 – SCP Range 27-31£38,220 - £41,771Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Neighbourhood Management Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if are passionate about creating safe, vibrant neighbourhoods where residents can thrive. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. If you thrive on building strong relationships with residents, ensuring tenancies are sustainable, and helping to shape communities, we encourage you to apply for this role.Key Responsibilities<ul><li>Managing a patch of tenancies, leases and licences, including sheltered housing</li><li>Conducting tenancy audits and neighbourhood inspections</li><li>Supporting vulnerable residents and linking them to vital services</li><li>Tackling anti-social behaviour and safeguarding concerns</li><li>Leading on tenancy changes, complaints and legal proceedings</li><li>Collaborating with internal teams and external partners to deliver high-quality housing services</li></ul>About YouWe are looking for someone who:<ul><li>Experienced in housing or customer service</li><li>Skilled in communication, problem solving and partnership working</li><li>Has knowledge about housing legislation, welfare benefits and safeguarding</li><li>Has IT skills and is confident using Microsoft Office</li><li>Committed to equality, diversity and excellent customer care</li><li>Has experience in sheltered housing or similar environments</li><li>Has a flexible attitude to being called upon to work in an emergency or unusual circumstances</li><li>Holds a valid driving licence and has access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/651/Neighbourhood Management Officer JD.pdf">Neighbourhood Management Officer JD.pdf</a> (175kb)</li></ul>





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Neighbourhood Management Officer

<h4>Senior Leaseholder and Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £42,839 - £47,181 per annum (Grade 8 SCP 32 - 36)Working Hours: 37 hours per week Contract Duration: Permanent Number of Positions: OneDBS Check: EnhancedCastlepoint Borough CouncilCastle Point, EssexSenior Leasehold and Customer Relations OfficerFull Time – 37 hours Grade 8 – SCP Range 32-36£42,839 - £47,181Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Senior Leasehold and Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As our Senior Leasehold and Customer Relations Officer, you’ll manage a dedicated team focussed on resident engagement, customer relations and complaints resolution – ensuring our services are transparent, accountable and responsive.Key Responsibilities<ul><li>Lead and develop a team of Customer Relations and Engagement Officers</li><li>Champion resident involvement through Tenant &amp; Resident Associations and community initiatives</li><li>Oversee complex complaints and casework, ensuring timely and effective resolution</li><li>Drive service improvements using resident feedback and Tenant Satisfaction Measures (TSM)</li><li>Ensure compliance with housing regulations and the Regulator of Social Housing Consumer Standards.</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Strong leadership skills</li><li>Brings experience in social housing, complaints handling and resident engagement</li><li>Understands housing regulations, TSMs and local government operations</li><li>Is confident in influencing stakeholders and driving change</li><li>Full driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/649/Senior Leaseholder and Customer Relations Officer .pdf">Senior Leaseholder and Customer Relations Officer .pdf</a> (174kb)</li></ul>





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Senior Leaseholder and Customer Relations Officer

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking an Internal Temporary Accommodation Senior to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Internal Temporary Accommodation Senior 

A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.An opportunity has arisen for a motivated and enthusiastic HR Support Apprentice to join the Employee Relations team within the HR Service. This is a great chance to gain the Business Administrator Advanced Apprenticeship Level 3 whilst working for the Employee Relations team.As part of this role you can expect to undertake the following tasks:<ul><li>Data inputting</li><li>Updating of systems</li><li>Email inbox monitoring</li><li>Maintenance of database </li><li>Room bookings</li><li>Responding to simple queries via telephone or email</li></ul>The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.If this sounds like the role for you, then we would encourage you to apply today.Applicants must be able to demonstrate all essential requirements as listed in the job profile. As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experienceWe will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. In return we offer you: <ul><li>23 days paid annual leave</li><li>Generous local government pension </li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Free NUS Apprentice Extra Card- student discounts at 100’s of retailers</li><li>Student rates for Medway Council Leisure Centres</li><li>Student rates for Medway Council Libraries plus free e-books</li><li>Discounted Arriva bus travel</li></ul>Important InformationIf you would like to have an informal discussion with the recruiting manager call James Hood on 01634 334499.Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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HR Support Service Apprentice

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking a Rehousing Accommodation Assistant to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Rehousing Accommodation Assistant 

We’re seeking a Highway Inspector working as a front-line officer across Medway to take positive action regarding infringements on the highway and carrying out inspections of Medway’s highway network and highway assets.As a Highway Inspector, you will be working within the Highway Operations Team, conducting and monitoring the network condition, identifying any defects and taking appropriate action in rectifying defects, to meet our statutory duty under the Highways Act 1980.The postholder will be required to have an awareness of Highway legislation and relevant Codes of Practice relating to Highway Maintenance and Design and an understanding of Construction, Design, Management (CDM) Regulations.An understanding of the challenges to deliver maintenance activities that reduce our carbon footprint and make a positive contribution to our Climate Change commitments would be beneficial.Whilst the post holder will not be required to line manage others, you may be required to direct, coordinate or train other employees and you will be required to liaise with all stakeholders both internal and external to the organisation. The postholder will be expected to form part of the Highways Out of Hours Service, dealing with incidents that may arise after office hours and over the weekend. This will be on a rota basis alongside other Duty Engineers, of which renumeration is paid.If you would like to have an informal discussion with the recruiting manager please call Matthew Francis on 01634 331461Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. Highways are seeking a Highways Inspector to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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199 Jobs in Gillingham, UK