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HR Advisor (RP0015) Starting salary £41,992 with progression to £45,089 through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week (hybrid working) In this generalist HR Advisor role, you’llsupport the provision of a professional and comprehensive Human Resources service to meet the strategic aims and objectives of the Council. You’ll play a key role insupporting managers by providing expert guidance on matters related to resourcing, employee relations, retention, employee engagement and wellbeing. You’ll produce reports and provide analysis of key HR data for management, committees and for external bodies.You’ll havethe ability to manipulate databases with accuracy and produce accurate data and insights to identify trends to support the development of the organisation.You’ll contribute to the development and continuous improvement of policies, templates and procedures to ensure that the HR service responds to legislative and technical changes and develops and maintains up to date policies and procedures. Ideally you will have experience of and understanding of local government services and employee pay, terms and conditions but other experience in similar fields will be considered.We’re looking for someone CIPD level 5 qualified with significant experience advising managers on complex employee relations matters, and a sound understanding of employment law and the statutory local government service environment.You’ll be an excellent communicator and highly organised with the ability to manage a varied workload to a high standard and tight deadlines and work as part of a small team. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities.We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter.Our full list of benefits can be found here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Career</a>s Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent. We do not offer sponsorship for employment in the UK. Closing date for applications is 9 November 2025. Remote assessment will be held on 12 November 2025. Face to face interviews will be held on 17 or 19 November 2025. Keywords: Human Resources, Employment Law, HR, Casework, Employee Relations, Absence Management, Policies, Procedure, Welwyn Hatfield Borough Council, Hertfordshire, Local Government.

Welwyn Hatfield Borough Council

HR Advisor (RP0015)

<ul></ul>

Please apply online via the link provided.




<h3>Contract terms</h3>
Starting salary: HC3 (£98,457 – £115,239) Work location:&nbsp;Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type:&nbsp;Permanent Closing date: Tuesday, 25th&nbsp;November 2025 at 23:59 Expected interview date: W/c 8th December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
<h3>About the role</h3>
As Head of Revenues, Benefits and Tackling Inequality, you will lead the strategic and operational delivery of Council Tax, Business Rates, corporate debt collection, and welfare benefits— which collectively serves and affects every resident and business in the borough -ensuring both efficiency and a high-quality experience for residents. You’ll champion the design and implementation of Haringey’s new Tackling Inequality model, working collaboratively across council services, external partners, and the voluntary sector. A key part of your role will be owning and driving the Council’s Ethical Debt Collection Strategy, developing innovative approaches to prevent and manage resident debt corporately, improve payment accessibility, and ensure timely access to welfare support and advice. You’ll set ambitious performance targets and lead cultural and operational transformation to deliver measurable improvements and savings. Advising elected Members and enacting policy priorities will be central to your remit. You’ll also oversee the collection of over £340 million in income and the administration of £250 million in welfare benefits annually, while leading a team of approximately 140 staff.
<h3>About the team</h3>
You’ll be joining a leadership team who are passionate about high quality services for residents and will report directly to the Delivery Director for Tackling Inequality. In this pivotal leadership role, you will oversee and manage approximately 140 staff members, with three roles reporting directly to you. You’ll maintain strong working relationships with senior leaders across the council and key external stakeholders, ensuring alignment, collaboration, and shared accountability for service outcomes.
<h3>About you</h3>
You are a dynamic and visible leader with a strong track record of leading, motivating, and developing teams through periods of change and continuous improvement. You bring strategic judgement, creativity, and a solutions-focused mindset to complex challenges, consistently delivering projects that generate income or achieve savings while managing demanding budgets. Committed to service excellence and ambitious outcomes, you place residents at the heart of your work, demonstrating empathy and a deep commitment to equality and inclusion. You’re an effective communicator who builds strong relationships and influences stakeholders at all levels. With an IRRV qualification and membership, you also bring excellent IT skills and a strong grasp of digital transformation.
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note:&nbsp;we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.&nbsp;&nbsp;
Additionally, we are aware that automated emails may be diverted through to junk email folders.&nbsp; Please continue to check these through the application process.&nbsp; If you have any questions about the status of your application, please contact&nbsp;<a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=529941&amp;ptId=12604" target="_blank">SM096 Head of Revenues, Benefits and Tackling Inequality - Job Profile.pdf</a></li>
</ul>

Head of Revenues, Benefits and Tackling Inequality

<ul></ul>





Dugdale Arts Centre Technician - Part Time 
24 hours 
Permanent 
The advertised salary is for full time work, the salary for part time will be calculated on a pro-rata basis the part time salary is £20,192 
Dugdale Arts Centre is a busy arts venue in the heart of Enfield and the borough’s flagship cultural hub. We invite visitors to see, do, learn, connect, and enjoy. Everyone is welcome, whether watching a show or watching the world go by, making a masterpiece or a bit of a mess. We are home to a 152-seat studio theatre, buzzing café-restaurant, the Museum of Enfield, and gift shop. 
We are seeking an experienced Technician to provide technical and production support to the artistic programme, conferencing, classes and workshops, and all other events at this busy venue. 
Purpose of the role: 
 
 - To provide technical and production support to the artistic programme, conferencing, workshops and all other events within current Health &amp; Safety and Environmental Health Legislation 
 - To ensure the highest of customer care and that Health &amp; Safety and licensing legislation are met and maintained for customers, hirers, visiting companies, and audiences 
 - To provide technical expertise for all in house productions and to support partners and hirers in the delivery of their productions. 
 
Key skills and experience: 
 
 - Experience of working in a Technical role in the Performing Arts 
 - Experience of maintaining technical equipment 
 - Experience of working with Lighting, Sound and Stage Equipment 
 - Experience of operating health and safety issues within a venue 
 - Experience of providing technical support in a production environment 
 - Comfortable with hands on and practical work 
 
Contact details: 
If you would like to know more about the role, please contact DAC Technical Supervisor Daniel Sheehan on <a href="mailto:daniel.sheehan@enfield.gov.uk" target="_blank">daniel.sheehan@enfield.gov.uk</a> for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Dugdale Arts Centre Technician - Part Time

Job Title: Assistant Ecology Adviser Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Do you want to make a real difference to biodiversity and ecology in one of the UK’s most diverse counties? If so, we’d love to hear from you.We’re looking for an enthusiastic Assistant Ecology Adviser to join our growing expert team of ecologists. You’ll be part of the LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability), working collaboratively across environmental disciplines to ensure ecology is at the heart of planning decisions and growth across Hertfordshire.This is an exciting time to join us, as we implement Biodiversity Net Gain and the Local Nature Recovery Strategy—transformative initiatives that are elevating the role of ecology in planning, placemaking and set against the backdrop of climate change. You’ll help shape the future of our county’s natural spaces, contributing to a legacy of sustainability, ecological resilience and climate mitigation. At the same time, as an Assistant Ecologist, you will be starting the first steps for a rewarding career in ecology, further enhancing your academic knowledge and applying it in a real life situations. You will be provided with training and guidance from our seniors as well as external opportunities on a range of topics such planning principles to botanical ID practice to site visits to Bats and Artificial Lighting courses and species identification.<h4>About the role</h4><ul><li>Supporting the interpretation and assessment of ecological reports, with guidance from senior colleagues.</li><li>Ensuring planning decisions are informed by up-to-date biodiversity legislation, policy and guidance.</li><li>Conducting site visits and ecological fieldwork to assess habitats and inform biodiversity net gain calculations.</li><li>Liaising with planners, developers, landowners and conservation partners to provide ecological advice.</li><li>Preparing reports and contributing to service-level agreements and policy development.</li><li>Responding to public and stakeholder enquiries, helping to raise awareness and understanding of ecological issues.</li><li>Championing sustainability and ecological best practice across the Council’s work.</li></ul> <h4>About you</h4>We’re seeking someone with a strong foundation in ecology or natural sciences, and a genuine passion for the natural world. Whether you’re a recent graduate or have relevant experience, we’re interested in your enthusiasm and commitment to ecological conservation.Essential:<ul><li>A degree (or equivalent) in a natural science or relevant discipline, or equivalent work experience.</li><li>Sound understanding of ecological principles and biodiversity.</li><li>Ability to analyse ecological data and reports, and communicate findings clearly.</li><li>Strong organisational skills and attention to detail.</li><li>Willingness to learn and collaborate with experienced team members.</li></ul>Desirable:<ul><li>Vocational ecological qualifications or working towards protected species licences.</li><li>Experience with biological recording and voluntary ecological networks.</li><li>Familiarity with GIS and ecological databases.</li><li>Understanding of key environmental stakeholders (e.g. Natural England, Environment Agency).</li><li>Understanding and knowledge of the Biodiversity Net Gain</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC8 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:simon.richards1@hertfordshire.gov.uk" target="_blank">simon.richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Hertfordshire County Council

Assistant Ecology Adviser

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0356/2456_Business_Support_Officer_-_Travel_Assistance_JD.pdf" target="_blank">2456_Business_Support_Officer_-_Travel_Assistance_JD</a></li>
</ul>





Salary range: £34,998 - £37,134 p.a. inc. London weighting Contract: Permanent&nbsp; Hours of work: 36 hours per week Location: Civic centre and other locations from time to time
Make a positive difference to the lives of children and young people &nbsp;
Brent Council is looking for two passionate Business Support Officers (Travel Assistance) who want to make a difference to the lives of children and their families.
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
These positions present an exciting and rewarding opportunity to contribute to the agenda by supporting the operation and delivery of Travel Assistance in Brent.&nbsp;
The Post
Provide efficient and professional day to day administrative support to the Travel Assistance Team and the Children, Young People and Community Development department. Provide comprehensive administrative and business support to ensure the smooth operation of the Access to Education and Travel Assistance service and the department.
The Person
This is a front line and demanding role that can make a positive contribution to the services that Brent provides for its community. The successful candidates will be resilient and solution focused, but also passionate about delivering excellent outcomes to children, young people and their families that really make a difference to their lives.
Our Offer to You In addition to your salary, you will also get to enjoy the following benefits:
• &nbsp; &nbsp;27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • &nbsp; &nbsp;Very generous employer pension contribution • &nbsp; &nbsp;Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • &nbsp; &nbsp;A wide range of family friendly policies such as parental leave • &nbsp; &nbsp;Access to affordable parking nearby • &nbsp; &nbsp;Access to our Zipcar scheme&nbsp; • &nbsp; &nbsp;Access to our Employee Assistance programme for free confidential counselling • &nbsp; &nbsp;Season ticket loan for public transport • &nbsp; &nbsp;Cycle to work scheme and good onsite facilities • &nbsp; &nbsp;Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.
Closing date: 16 November 2025 (23:00)
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.&nbsp; &nbsp; The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. &nbsp; Brent has a positive approach to flexible working.&nbsp; &nbsp; As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on &nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>&nbsp;

Brent Council

This is Brent

Business Support Officer

<ul></ul>





Job Title:&nbsp;Practitioner Psychologist
Location:&nbsp;Based in Croydon. Unfortunately this service does not have step free access.
Salary:&nbsp;£60,000 (Full Time Equivalent) Equivalent 8A NHS Banding
Shift Pattern:&nbsp;22.5 hours per week, Monday to Friday working between 09:00 - 17:00, although some flexibility may be required at times with service needs. Working days can be agreed upon next stages of the interview process.&nbsp;
<h4>About the Role</h4>
We're looking for an experienced Registered Practitioner Psychologist with a background in clinical psychology to join our team in Croydon. The service offers a psychologically informed environment across four sites, providing low to high support forensic mental health services to our residents with forensic mental health needs, complex conditions, and dual diagnosis. In this role, you will drive the delivery of evidence based psychological assessments and interventions aimed at the rehabilitation and reintegration of our residents into the communities. This is a creative, evolving, and impactful role which works closely with our Group Psychological Lead and wider teams to provide support to staff and at times residents to support in providing a streamlined and psychologically informed service.
Key Responsibilities include:&nbsp;
<ul>
<li>Provide advice, guidance, and support to the team with supporting our residents to overcome personal challenges and create a supportive environment</li>
<li>Advise and streamline best practices, and enhance the overall skills and expertise of the team to deliver high quality care and support</li>
<li>Provide clinical supervision to the team</li>
<li>Provide highly specialised psychological assessments for our residents with mental health and complex needs</li>
<li>Exercise full clinical responsibility for residents psychological care as a care coordinator within a multidisciplinary team</li>
<li>Formulate and implement plans for various therapy routes and management of assessing mental health conditions based upon appropriate conceptual frameworks and evidence-based practices</li>
</ul>
<h4>About You</h4>
We're looking for someone who is a self-starter, able to proactively encourage, take leadership and ownership for creating a psychologically informed environment. You will be able to communicate highly complex and sensitive information effectively within the organisation and with external partners, collaborating with external stakeholders regularly in a multidisciplinary approach. You will be able to utilise your own expertise and support in empowering the wider team to enhance their skills to deliver a service which is supportive, safe, and in line with best practice for the organisation and external regulatory bodies.&nbsp;
<ul>
<li>HCPC Registration is essential</li>
<li>Post-graduate doctoral level training as a Registered Practitioner Psychologist including models of psychopathology, clinical psychometrics, and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology</li>
<li>Previous experience working as a qualified clinical and/or forensic psychologist, including working with people with complex backgrounds/needs and a good understanding of the sector we run our services in</li>
<li>Ability to teach, train, consult, and deliver clinical supervision</li>
<li>Understanding of criminology, psychology, and behavioural patterns, and how they link to different behaviours and engagement</li>
<li>Ability to understand and apply safeguarding protocols as they arise</li>
<li>Ability and willingness to show flexibility in working patterns, responding to the needs of the service and residents</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li>
</ul>
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
<h4>What we Offer</h4>
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
<h4>About Social Interest Group (SIG)</h4>
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
<h4>Additional Information</h4>
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Practitioner Psychologist

<ul></ul>





Salary: £50,537 Location: 5 Pancras Square, London N1C 4AG / Hybrid (60% office location) Hours per week: 36 Contract Type: Permanent / Full Time&nbsp; Closing Date: Wednesday 12th November 2025 at 23:59 Interview Date: Wednesday 20 November 2025 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. Are you ready to help shape Camden’s SEND services? We’re looking for a motivated and versatile SEND Commissioning &amp; Performance Officer to join our high-performing team. This is a fantastic opportunity to play a key role in improving outcomes for children and young people with SEND across Camden. What You’ll Be Doing / How You’ll Be Involved You’ll be involved in the full commissioning cycle, from needs assessment and service design to procurement and contract monitoring. You’ll support strategic projects, contribute to Camden’s SEND Strategy, and work collaboratively across education, health, and care to shape inclusive, evidence-based services. This role also includes supporting quality assurance activities, analysing performance data, and ensuring that the voices of children, young people, and families inform service improvement. You’ll help map provision, identify gaps, coordinate projects, and contribute to strategic planning. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service. To view the Job Profile, please click HERE or copy and paste the below URL into your Microsoft Edge browser (please note the attached will not open in other browsers): &nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11463713/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11463713/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We’re seeking a collaborative and solutions-focused professional with experience in commissioning, quality assurance, or service development within education or health settings. You’ll have a strong understanding of the Children and Families Act 2014, SEND Code of Practice, and Ofsted Local Area SEND Inspection Framework. You should be confident in working with data and translating insights into meaningful action, with a commitment to inclusion and improving outcomes for children and young people with SEND. If you’re ready to make a meaningful impact in a service that values innovation, partnership, and continuous improvement, Camden is the place for you. Interested? Please speak with your line manager before applying. For further information or an informal chat, contact Zena Josiah, SEND Commissioning &amp; Place Planning Manager. What We Offer At Camden, you’ll receive a host of benefits including: <ul> <li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul> Visit <a href="https://www.camdenjobs.co.uk/staff-benefits" target="_blank">https://www.camdenjobs.co.uk/staff-benefits</a> for more details. Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit <a href="http://www.camdenjobs.co.uk/inclusion-and-diversity" target="_blank">www.camdenjobs.co.uk/inclusion-and-diversity</a>. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Commissioning and Performance Officer

<ul></ul>





We’re seeking Area Tenancy Managers to join Brent’s Housing Management Service and help us deliver our fantastic transformation agenda!
An excellent offer….
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
As an Area Tenancy Manager (Housing Officer), you’ll manage end-to-end tenancies for a patch of social tenants. You will provide varied support to Brent residents to help them live safely and comfortably in their homes, acting as the face of the landlord for your patch.
You'll have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing support based on an individual person’s needs. This role is an excellent career opportunity to develop varied skills, experience and knowledge across the social housing sector.
With a consistent and smaller patch of properties, you’ll improve the quality and perception of the Housing Management Service. You’ll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent’s estates and homes are good quality, safe, and secure.
You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.
The Person
We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You will have excellent customer service skills, empathy for people and a clear focus on tenant satisfaction and getting results.&nbsp;
We promote values and expect our people to be motivated by improving the wellbeing of their tenants, and making positive contributions to their team and the service.&nbsp;&nbsp;
Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential.&nbsp;&nbsp;
You’ll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career.&nbsp;

Area Tenancy Manager

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Salary Range:&nbsp;£55,581&nbsp; Job Level:&nbsp;Level 5, Zone 1 Work Location: 5 Pancras Square, London, N1C 4AG Hours Per Week: 36, Full Time Term:&nbsp;12 Month Fixed Term/ Secondment Closing Date:&nbsp;Friday 14th November 2025; 23:55 &nbsp;(Please note: We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage you to submit your application as soon as possible)&nbsp;To view the full job profile please click here: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11460761/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11460761/file/documen…</a>About Camden&nbsp;Camden is building somewhere everyone can thrive by making our borough the best place to live, work, study, and visit. We’re not just home to the UK's fastest-growing economy — we’re focused on creating a borough in which everyone can live a good life and nobody gets left behind.&nbsp;We have a clear vision - to organise the right people and skills around&nbsp;our Missions to deliver the best outcomes for Camden residents.&nbsp;&nbsp;Camden has a proud, rebellious spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We’re willing to be bold and try new things in the process.&nbsp;Our Strategy &amp; Design team supports teams across the council to deliver better services, making sure that communities are at the heart of the work we do. You can read more about our work through our blog&nbsp;Change by Design.&nbsp;&nbsp;A note about the recruitment process:&nbsp;At Camden, we value and celebrate difference and encourage diversity in all respects. Our diverse workforce ensures we represent our communities to the best of our ability and enables us to make better decisions. Because of this, we want our recruitment process to be as inclusive and as accessible as possible and we recognise that requires us to be as flexible as we can whilst also preserving the integrity of a fair and transparent process.&nbsp;Similarly, we appreciate that people’s individual skills and experience may not neatly map to a particular role profile and encourage applications from people with transferable experience.&nbsp;So if you have questions about the role, Camden as a whole, or would like to discuss alternative ways to showcase your interest and expertise, then please attend our open eventAbout the Senior Service Designer role:&nbsp;&nbsp;We are looking for an experienced Senior Service Designer to lead work with our Camden's services and collaborate with multidisciplinary teams across policy, strategy, data and research to help scope, plan, and deliver great work that the organisation can be proud of.&nbsp;Our service design team's role is to shape public services around the needs of Camden's residents. Our team looks at the whole experience for both residents and staff, rather than just the process or system. In short, we help the organisation understand how services can better support people in Camden and work with your staff to deliver the change to make that happen.&nbsp;As a Senior Service Designer you will be leading projects and supporting teams to deliver exceptional service improvement work that benefit residents &amp; communities. As part of the role you will:&nbsp;● Lead service design work,&nbsp;providing clear direction and ensuring high quality outputs and deliverables.&nbsp;● Build strong relationships with partners and stakeholders, supporting them to shape and envision impactful work&nbsp;●&nbsp;Supporting teams to deliver at pace,&nbsp;enabling team members to collaborate and to deliver their best work.&nbsp;&nbsp;●&nbsp;Contribute to shaping our service design practice and goal towards more equitable and inclusive design.&nbsp;&nbsp;● Manage service designer(s)&nbsp;providing pastoral care and support to develop their professional development.&nbsp;The role will sit within the&nbsp;Strategy &amp; Design team within Corporate Services.&nbsp; Our work spans the whole breadth of Council’s services with a current focus on preventative health and social care, creating thriving communities for our social housing tenants, and proactively supporting those experiencing financial hardship.&nbsp;We champion new and different ways of solving problems, promote inclusive and equitable approaches to our design practice, and create a culture of continuous improvement to ensure that we achieve the outcomes that meet the needs and expectations of both our residents and staff.&nbsp;To view the full job profile please click here: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11460761/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11460761/file/documen…</a>The application process:&nbsp;1.&nbsp;Optional: Attend our open house event - to get a better sense if this role would be right for you and to find out more about the work we do, we hope you’ll take us up on the offer to place on our virtual open house event2.&nbsp;Complete a short application via our job portal&nbsp;- we will ask you a few short questions to understand if you meet the required experience&nbsp;&nbsp;We want to give everyone the same chance to showcase their relevant skills and experience so we ask you to follow a set formula in your application statement. It should clearly answer these three questions, in order:&nbsp;A.&nbsp;&nbsp;&nbsp; Your experience leading service design work:&nbsp;Please summarise your experience leading service design projects. In your response, highlight the types of projects you’ve delivered, your role, and the outcomes achieved.&nbsp; B.&nbsp;&nbsp;&nbsp; Tell us about your experience working with stakeholders: Describe a specific example of working with senior stakeholders to deliver meaningful impact. What were their goals, what challenges did you navigate, and how did you enable them to shape and successfully deliver the work? C.&nbsp;&nbsp;&nbsp; Tell us about a time you have supported a project team to deliver at pace:&nbsp;Tell us about a time when you helped a project team deliver effectively. How did you collaborate with team members, overcome barriers and contribute to achieving a shared goal?&nbsp;&nbsp;3.&nbsp;1-hour interview with 3 Camden staff - we’ll send you questions and short presentation task in advance, and ensure that there’s plenty of time at the interview for you to ask any questions you have&nbsp;4.&nbsp;Offer and feedback - if you’re successful at the interview stage, we’ll contact you with the details of your job offer, along with some feedback on your performance throughout the process&nbsp;5.&nbsp;Onboarding&nbsp;- once your offer is accepted and the start date agreed, you’ll receive guidance on your first few weeks at Camden.&nbsp;&nbsp;We know that applying for roles is a time-consuming process and we want to make sure that we respect and appreciate the time and energy you put into applying for this role at the Council. Therefore,&nbsp; we will try our best

Senior Service Designer

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamKingston and Sutton Councils employ nearly 500 staff across its shared services in HR, Finance, Customer Service, Neighbourhoods, Environment and ICT. This is a highly rewarding way of working that will help you develop new skills as you manage relationships and provide a consistent service across multiple partners. Our team focus on providing a resourcing administration and advisory service and ensure the highest standards are adopted in regards to all elements of the recruitment process to support the priorities and needs of our customers of Kingston and Sutton Councils and other traded services organisations.&nbsp;You join a small team who manage the recruitment process for both councils, using the Oleeo ATS system and Payroll/HRIS system iTrent; knowledge of these would be preferable but not compulsory. We need to be flexible and creative in our approach to recruitment, to support our Hiring Managers to attract the best candidates for Kingston and Sutton Councils and our traded Partner organisations.About the Role and Our Ideal CandidateWe're recruiting for 2 x roles (36 hours per week) on a temporary contract basis, 1x role until 31st March 2026 and 1x role until 31st August 2026. This role will be primarily focused on supporting our customers in Kingston. Whilst this is a hybrid role, you will be required to work in the Civic Centre in Sutton every Tuesday, with adhoc working in either Sutton or our Kingston Guildhall buildings as required to support our customers.Working in our Resourcing Team, you’ll be responsible for providing a professional, efficient, customer focused HR Resourcing administration and campaigns advisory service, supporting the priorities of all our customers.&nbsp;Your responsibilities will include managing the administration of the end-to-end recruitment life cycle through our Applicant Tracking (ATS) and Payroll/HR Information (HRIS) Systems, adhering to policies and procedures to ensure safe and fair recruitment, as well as supporting and advising hiring managers on the best and most cost effective recruitment strategies for their vacant roles.&nbsp;This role offers a lot of variety with the chance to work on permanent recruitment for staff at all levels, provide a strong customer focused advisory service to our customers and support with job evaluation for both Councils.About youWe’re looking for someone who can question and challenge our ways of working, demonstrate innovation and creativity, and can work successfully with key stakeholders and customers within and outside of the Council through effective communication.Strong experience in the end-to-end recruitment life cycle is a must along with the confidence in using an ATS system. With your relevant experience you will be confident in providing expert support and advice to managers on all elements of the recruitment process and be able to deal with a large volume of recruitment queries, whilst also adopting a targeted campaigns focused approach for hard to fill roles.&nbsp;You’ll also possess strong accuracy and attention to detail skills along with&nbsp;evidencing a track record of providing candidate focussed recruitment services&nbsp;and be able to demonstrate a strong commitment to your own personal and professional development to meet the changing demands of the role.A full overview of the skills, abilities and experience we’re looking for is outlined in the job profile.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

HR Resourcing Associate

Title: Compliance Engagement Officer x2Contract Type: Permanent, Full time 35 hoursSalary: £32,881 per annum to £36,069 per annum dependant on experience. Plus essential car user allowance £1,300*Grade: 6Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 12th November 2025 at 9amInterview Dates: 18th October 2025 Please click here for the role profile <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHADqIXsL9sKBD44yG8i/o3QIFGxlW0e+fDx49cmucIaoudPpSUR4ksc/ZgHIT2bcCn" target="_blank">Compliance Engagement Officer Role Profile.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our No Access Team at L&amp;Q:Our No Access team in Property &amp; Investment is looking for two experienced Compliance Engagement Officers to join their established team. The aim is to help provide an efficient, effective and responsive, housing enforcement service. The primary function of the role is to ensure access is obtained to all properties through the most appropriate method in accordance with ‘best practice’ and housing and health and safety legislation. To control and manage cases through dialogue; persuasion; negotiation; problem solving and encouragement. The role will involve effectively conducting access to properties in the execution of access warrants or injunction. If this sounds like you, we would love for you to apply!Your impact in the role:Within the role, it is expected that the individual will visit properties where access has not been obtained by our contractor, for the purpose of completing the Compliance checks and to make arrangements for completion of the outstanding inspection. It is anticipated that the role will require someone to be attending individual properties and potentially attending court for approximately 50% of the working week on average. This position will be responsible for no access properties from the moment they are sent to use from the contractor, to the point of gaining access to complete the necessary checks. This will include, liaising with contractors, liaising with internal stakeholders and being the person responsible for arranging combined visits when required. There will be an expectation within this role to assist in the production of publicity and information material including leaflets for customers. Contributing to the development of clear communication for the benefit of our customers and service. To carry out personal observations, obtain photographic, audio, or video evidence, incorporate the same into report and witness statements, and to attend court in conjunction with same. What you'll bring: To be successful in this role we would expect someone to be conversant with all current and proposed relevant compliance legislation and best practice. To have experience within social housing or a regulatory environment with a good sense of customer service.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ<ul></ul>

London and Quadrant Housing Trust

Compliance Engagement Officer x2

Title: Resolutions Team ManagerContract Type: Permanent, Full Time, 35 hours per weekSalary: Starting from £55,270 (London salary) and from £47,920 (Regional salary) per annumReporting Office: London, Stratford or Manchester, TraffordPersona: Agile 20%- 40% of contractual hours to be worked from reporting office/working location(hybrid working)Closing Date: 12th November at 11pmInterview Dates: On a date to be confirmedPlease find the role profile here - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAKGuJokmA4R4X4q19ht2kds1QxQCxMXeI6Wkt2yQ5WeWvsy8s+FuqXJ/rlEvCp46d" target="_blank">Role Profile - Resolutions Manager.pdf</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Complaints Team at L&amp;Q:At L&amp;Q we’re committed to delivering exceptional service to our residents – and that means learning from every experience. As one of our resolution team managers you will lead and inspire a team of complaint handlers to ensure a high-quality, robust, and timely complaint management service is provided to residents and other external stakeholders at various levels. The role will help to improve the customer complaints experience to increase resident satisfaction, and you will directly manage Resolutions Team Leaders to role model and implement areas of accountability. Are you an inspirational leader with a track record of managing successful large complaint teams?If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Lead the resolutions team to handle customer and stakeholder communications in line with agreed policies and procedures.</li><li>Lead the team to ensure KPIs and agreed team objectives are met.</li><li>Hold colleagues accountable for service delivery required to ensure complaints are proactively resolved in a timely and efficient manner, ensuring that the individual needs of complainants are considered on a case-by-case basis.</li><li>Form effective relationships with internal and external stakeholders at all levels to achieve successful results for customers.</li><li>Make logical decisions focused on solutions, recognising when things aren’t right, and acting quickly to make changes and put things right for the customer.</li><li>Advocate change on behalf of the customer to create a better and faster customer experience for L&amp;Q customers.</li></ul>What you'll bring:<ul><li>Experience in managing large complaint-handling teams</li><li>An ability to find creative and practical solutions to customer issues</li><li>Excellent communication and presentation skills, with the ability to adapt your style to customer needs</li><li>A demonstrable track record of commitment to excellent customer service in a demanding service centre environment</li><li>Experience of leading effective business improvement projects</li><li>Extensive experience of directly managing complaints</li><li>Experience of working in the social housing sector</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Resolutions Team Manager - 7242

About the BoroughWith a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London.&nbsp; Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.&nbsp; About the Service and TeamThe Home Ownership team manages 1300 leasehehold properties. This includes service charge and major works billing and collection, right to buy and resales, the councils buy back scheme and carrying out Section 20 consultation for major works.About the Role and Our Ideal CandidateAn excellent opportunity has arisen for the role of Sales &amp; Services Officer, within the Home Ownership Team. We are looking for someone who is customer focused, a team playerand preferably with an experience in leasehold services (not essential). Working with a friendly and supportive team you'll be responsible for processing Right To Buy applications, preparing solicitor packs for onward sales, responding to solicitor enquiries and other leasehold enquiries communicating by phone &amp; email.&nbsp; The ideal candidate must be able to demonstrate their skills and behaviours for the role inline with the role profile, including: - Ability to work independently, exercising good initiative and judgement- Good use of written and verbal communication and possess good IT skills- Ability to prioritise workload and proven time management skills.- Proven experience and ability to deliver excellent customer care&nbsp;- Proven attention to detail and ability to work on a variety of tasks simultaneously.- Ability to work under pressure and meet deadlines and targetsOur Offer to YouColleagues at SHP take pride in delivering our priorities and working in&nbsp; rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.&nbsp;&nbsp;A good work-life balance is important and our key benefits are:<ul><li>Membership of the <a href="https://www.lgpsmember.org/" target="_blank">Local Government Pension Scheme (opens in new window) </a>– a career average scheme where employees contribute between 5.5% and 12% .&nbsp; Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .&nbsp;&nbsp;</li><li>Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.</li><li>Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.</li><li>Employee Benefits to include cycle to work scheme and a range of discounts schemes&nbsp;&nbsp;</li><li>Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year</li><li>Investment in your learning&nbsp; and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training.&nbsp; Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application ProcessBefore applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforceWe guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional InformationWe are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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London Borough of Sutton

Leasehold Services Officer

Your typical day could start by reconciling complex bank statements across multiple entities, ensuring every transaction is accurate and accounted for. Later, you might be preparing journals, assisting with month-end close, or responding to finance queries with clear, insightful analysis. You’ll work closely with colleagues in Central Finance and other departments, supporting our mission to deliver first-rate financial services that underpin everything we do at Peabody.What you’ll doYou’ll play a key role in ensuring the smooth operation of Peabody’s banking and transactional finance processes. You’ll manage reconciliations, post journals, and support audit and compliance activities — all while providing exceptional customer service to internal and external stakeholders.This is a hands-on role that requires someone who can hit the ground running. You’ll be confident using financial systems, comfortable managing multiple priorities, and proactive in identifying and implementing process improvements.Working collaboratively with your Finance colleagues, you’ll help maintain accuracy, efficiency, and transparency across our accounts, ensuring deadlines are met and information is reliable, timely, and audit ready.If you’re analytical, adaptable, and ready to make a meaningful impact from day one, we want to hear from you.What you’ll need<ul><li>Sound accounting knowledge and analytical ability</li><li>Proven experience with bank reconciliations, journals, and general ledger postings</li><li>Strong attention to detail and ability to work independently with minimal supervision</li><li>Excellent written and verbal communication skills</li><li>Experience managing multiple priorities in a fast-paced finance environment</li><li>Strong Excel skills and familiarity with financial systems (e.g., SUN, Power BI)</li><li>A proactive mindset, able to identify issues and take ownership to resolve them</li><li>Commitment to professional development and continuous improvement</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li><li>Ongoing professional development and opportunities to broaden your skills</li></ul>Please read before applying: If you have any questions about this role, please email <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews: Interviews will be held on Wednesday 19th November in person at our Westminster Bridge Road offices.Early applications are encouraged as we may close the advert early if we receive a high volume of strong applications.You must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship.





<ul></ul>

Peabody

Finance Assistant

<h4>The Role</h4>Do you see yourself making a meaningful difference to the lives of adults with learning disabilities?Can you use your skills and compassion to create a safe, caring, and stimulating home environment?If yes, we have the perfect role for you!Our Orient Street Short Breaks Respite Service is seeking passionate and committed Residential Support Workers to join our exceptional team and help improve outcomes for adults with learning disabilities.About the Role:We are looking for a number of people with experience of supporting adults with learning disabilities to join our team as Residential Support Workers. Orient Street Short Breaks Respite Service is for adults with learning disabilities. It provides a safe, caring and stimulating living environment for young people and adults with learning disabilities.As a Residential Support Worker your focus would be on providing this safe and caring environment while also offering opportunities for resident’s to maximise their independence and engage in ordinary living and community life.This includes the provision of personal care, domestic care, manging health and safety and implementing activities for residents. Cooking meals and supporting residents with eating and meal prep as required.There is a necessity to be able to maintain records of activities and be able to update plans and risk assessments as needed. This will be on the electronic records of all residents and a basic level of IT skills are required as well as an ability to use Microsoft suite and electronic care records.This unit is open 365 days a year and staff are expected to work as scheduled outside of leave agreements. All staff work a minimum of two weekends a month (with one weekend being a full weekend).About You:Successful candidates will need to have an understanding of the needs of carers and the importance or respite care, knowledge of other social care roles and other professions and statutory organisations such as CQC.The post holder will be required to complete all level 2 and 3 training for this role if they do not already hold this qualification. There is also an annual requirement to update and maintain professional development of skills with renewal of qualifications as required.This is an opportunity to provide a vital role in supporting carers to provide care to adults with learning disabilities while developing a career in care with access training and development opportunities.Please note the post holder will be expected to work shifts as part of a 7 day rota. Shifts are typically 07:00 – 15:00 and 14:00 – 22:00.This role also requires the occasional sleep-in shift (these will be discussed and agreed in advance but are a requirement of the role).This role requires an enhanced DBS.About the Team:Orient Street Short Breaks Respite Service provides a safe, welcoming, and person-centred environment focused on empowerment and quality of life. The team is highly supportive, values-driven, and committed to continuous learning. This role offers a rewarding career pathway in care, with structured training and development opportunities.For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.Contact Information:For an informal discussion about the role, please contact Karen Walker at <a href="mailto:Karen.Walker@southwark.gov.uk" target="_blank">Karen.Walker@southwark.gov.uk</a>.Additional Information:<ul><li>This unit is open 365 days a year</li><li>The post holder will be expected to work shifts as part of a 7 day rota.</li><li>Enhanced DBS required</li></ul>Benefits and more information:In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.<h4>Recruitment timetable</h4>Advert close date: 11:59pm on 16th November 2025Shortlisting date/s: 18th November 2025Interview and assessment date/s: 25th November 2025The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.Guaranteed Interview Scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care, or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our <a href="https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together" target="_blank">Southwark Stands Together programme</a>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2644757&amp;ptId=109100" target="_blank">Orient Street - Support Worker JD 2020.docx</a></li></ul>





<ul></ul>

Southwark Council

Residential Support Officer

<h2>About the job</h2>Salary: £47,181 – £50,269 a year pro rata plus £3,203 car benefit allowance Hours per week: 37 Contract type: Fixed Term / Secondment An opportunity has arisen for an experienced Service Designer to join the Council’s Transformation Team and play a key role in the design and continuous improvement of services that place residents at the centre of everything we do. This role will be instrumental in ensuring services are accessible, inclusive and efficient, contributing directly to the Council’s ambition to become a modern, innovative organisation aligned to the Luton 2040 vision.The postholder will work collaboratively across the Transformation function, including with the PMO, Transformation Leads and Change Managers, to ensure a consistent, end-to-end approach to service design and delivery. The role will involve undertaking user research to understand resident needs and experiences, mapping service journeys, and co-designing solutions with residents, staff and stakeholders. The Service Designer will identify opportunities for improvement, support the delivery of user-centred solutions and champion best practice in design across the organisation. This is a pivotal role in ensuring that the Council’s services are responsive, sustainable and deliver value for residents and the organisation alike.Please note this role does not attract sponsorship.<h2>About you</h2>You will bring substantial experience of service design, user research and transformation within a complex organisation, together with a sound understanding of design principles and methodologies focused on user needs and experience. You will have the ability to map end-to-end service journeys, identify areas for improvement and develop evidence-based solutions that enhance accessibility, efficiency and effectiveness.You will demonstrate familiarity with Government Digital Service (GDS) design principles and have the confidence to influence and support colleagues to adopt user-centred approaches. Excellent communication, analytical and problem-solving skills are essential, along with the ability to work collaboratively with a wide range of stakeholders, including residents, senior officers and partners.You will be able to demonstrate experience in re-engineering business processes, improving online user experiences and integrating digital solutions with back-office systems. A graduate-level qualification or equivalent experience in a relevant discipline is required, alongside a strong commitment to equality, accessibility and continuous improvement.This is an excellent opportunity for an individual with a passion for service design and transformation to make a tangible difference to the way the Council delivers services to residents.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1640277&amp;ptId=11981" target="_blank">download: PREF105733 202509 M3 Service Designer .pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1640279&amp;ptId=11981" target="_blank">download: Luton_Values_Flyer (1).pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Service Designer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0320/Independent_Living_Co-ordinator_JD___Person_Spec_.pdf" target="_blank">Independent_Living_Co-ordinator_JD___Person_Spec_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0321/Equality_Monitoring_form_-__WFHA_Recruitment.doc" target="_blank">Equality_Monitoring_form_-__WFHA_Recruitment</a></li>
</ul>

Please download and complete the application form. Return forms to - <a href="mailto:recruit@wfha.org.uk" target="_blank">recruit@wfha.org.uk</a>
<a href="https://feeds.jgp.co.uk/public_data/ApplicationForms/0000/1593/WFHA_-_Job_Application_Form.doc" target="_blank">https://feeds.jgp.co.uk/public_data/ApplicationForms/0000/1593/WFHA_-_J…</a>

Golden opportunity to join our staff team!
Vacancy for an Independent Living Co-ordinator (ILC) Remuneration £29,795.22 plus benefits
12 Month Fixed Term Contract 
Waltham Forest Housing Association (WFHA) is a progressive organisation that punches above its weight and is deeply rooted in its community in the East End of London.
We are a small social housing provider with 330 homes in Waltham Forest (Walthamstow, Leyton, Leytonstone and Chingford). We are values driven, tenant-focussed and, have a strong commitment to tackling inequality and promoting inclusion. WFHA is an anti-racist organisation.
We have a diverse, committed and engaged Board and staff team and excellent levels of tenant satisfaction.
Who we are looking for
We’re looking for a dedicated and motivated Independent Living Co-ordinator to join our team, duties include overseeing a small patch of approximately 80 homes, reviewing tenant applications for housing, voids and allocations, weekly welfare checks, chairing tenant meetings and surgeries, helping tenants with tenancy sustainment, signposting tenants to third party agencies, maximising tenant income and taking part in the association’s on call rota.
What we offer
We offer an agile working environment, work based pension, life insurance, employee assistance programme and more. We provide a great induction, access to training / development, support with ICT, and being part of our committed small close-knit team.
If you're an experienced housing professional looking to work in a flexible and forward-thinking organisation looking for an exciting new challenge, then we'd be delighted to hear from you.
Check us out: <a href="https://wfha.org.uk" target="_blank">https://wfha.org.uk</a>
If you are interested in applying for this role, please download and complete the application form. Return forms to - <a href="mailto:recruit@wfha.org.uk" target="_blank">recruit@wfha.org.uk</a>.
Application and interview process:
<ul>
<li>Monday 01 December 2025, 5pm: Application closing date - forms to be returned to <a href="mailto:recruit@wfha.org.uk" target="_blank">recruit@wfha.org.uk</a></li>
<li>Wednesday 10 December 2025: Interviews will take place in person at our offices in Chingford</li>
<li>As part of the interview process, applicants will be asked to complete a short competency based test.</li>
<li>This role is a priority within our association therefore we are looking to appoint a new member to our team who can start immediately or as soon as possible (in line with applicants notice periods).</li>
</ul>

Independent Living Co-ordinator (ILC)

<ul></ul>





Assistant Support Worker - Oxleys Road, StevenageFull-Time | 37.5 hours per week | Supported Living ServiceAre you passionate about making a real difference in people’s lives? Do you have a caring nature and a desire to support others in achieving independence? If so, we would love to hear from you!At Oxleys Road, we provide a warm, supportive environment for adults living with mental health challenges. Our mission is to empower individuals to live independently and confidently within their community. We also believe in the importance of fun and fulfilment, offering a range of activities to keep life engaging and enjoyable.As an Assistant Support Worker, you will play a key part in helping individuals build essential life skills. Your day-to-day responsibilities will include:<ul>
<li>Supporting with daily living tasks such as:</li>
<ul>
<li>Basic cooking and meal preparation</li>
<li>Laundry and household chores</li>
<li>Budgeting and shopping</li>
<li>Travel training and community access</li>
</ul>
<li>Encouraging independence and confidence</li>
<li>Working both independently and as part of a supportive team</li>
<li>Follow agreed support plans and risk assessments to ensure that we are providing a service that meets each individual’s needs.</li>
</ul>Additionally, you will also be able to:<ul>
<li>Work shifts as part of a rota system which will include weekend and bank holiday working</li>
<li>Perform at least one sleep in per week as part of your shift (allowance of £52.78 paid)</li>
<li>Work as part of a team to deliver an excellent service to the people we support</li>
<li>Be flexible in your approach to work and demonstrate resilience in a challenging, but rewarding environment</li>
<li>Have a commitment to equality and diversity and take a positive approach to supporting people with mental disabilities</li>
<li>It is essential that you hold a full UK driving licence, have access to a vehicle for work purposes and are happy to do sleep-ins. (an allowance for £52.78 per sleep in is paid).</li>
</ul>The BenefitsIn return for your hard work and commitment to our service users, we offer a considerable benefits package. This includes:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£24,570 pa for a 37.5 hour per week contract</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus on top of your basic salary</li>
<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>
<li>Ongoing professional development and support to deliver outstanding support</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Employee assistance helpline</li>
</ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Assistant Support Worker

Job Title: Ecology Adviser Starting Salary: £34,433 progressing to £37,280 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Would you like to play a key role in shaping the future of biodiversity and placemaking across Hertfordshire?We’re seeking an experienced Ecologist to join our friendly and knowledgeable LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability). This is a fantastic opportunity to influence planning and development decisions, ensuring ecological considerations are embedded at every stage.<h4>About the role</h4>As an Ecologist, you will provide expert advice to Hertfordshire’s planning authorities and developers, helping to ensure that biodiversity, habitat protection, and ecological enhancement are central to planning decisions. Your responsibilities will include:<ul><li>Reviewing planning applications and local plans to assess ecological impacts.</li><li>Supporting the implementation of deliver Biodiversity Net Gain and helping to deliver the Local Nature Recovery Strategy.</li><li>Advising on site surveys, mitigation strategies, and opportunities for ecological enhancement.</li><li>Collaborating with planners, developers, and designers to promote nature-positive outcomes.</li><li>Representing the natural environment in policy-making, master planning, and placemaking discussions.</li><li>Engaging with local and national networks, including ALGE and CIEEM.</li></ul>This is an exciting time to join us, as new legislation and strategies are raising the profile of ecology in national and planning government. You’ll have the opportunity to influence real change and contribute to a greener, more sustainable Hertfordshire.<h4>About you</h4>Essential Requirements:<ul><li>Experienced – with at least 18 months in a professional ecological advisory role.</li></ul><ul><li>Degree-level qualification or equivalent experience in ecology or a related field.</li></ul><ul><li>A strong understanding of UK environmental legislation, planning policy, and protected species.</li></ul><ul><li>Strong understanding of Biodiversity Net Gain, Local Nature Recovery Strategies, and protected species legislation.</li><li>Experience and familiarity in habitats assessments, surveying and reports.</li></ul><ul><li>Passionate about promoting the value of the natural environment in planning and development.</li></ul><ul><li>Excellent written and verbal communication skills and speak confidently to a range of audiences.</li><li>Comfortable working across teams and organisations to deliver shared goals.</li><li>Ability to negotiate and take a pragmatic approach to ecological outcomes.</li></ul><ul><li>Manage multiple priorities and meet deadlines.</li></ul><ul><li>Full UK driving licence.</li></ul>Desirable:<ul><li>Postgraduate qualification in ecology, biology, or environmental planning.</li><li>Experience with GIS and ecological data analysis.</li><li>Familiarity with biological recording networks and stakeholder organisations (e.g. Natural England, Environment Agency).</li><li>Understanding of how nature and culture intersect in placemaking and policy.</li><li>Have a working knowledge of the planning system.</li><li>Evidence of any relevant conservation and/or habitat management experience.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC9 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:daniel.phillips@hertfordshire.gov.uk" target="_blank">daniel.phillips@hertfordshire.gov.uk</a> or <a href="mailto:Simon.Richards1@hertfordshire.gov.uk" target="_blank">Simon.Richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Ecology Adviser

Job Title: Habilitation Specialist (CYPVI) - Vision Impairment Team Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 22.5 per week, term time only (39 weeks per year) Location: Hemel Hempstead - covering County Wide Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>The Vision Impairment Team provides specialist support to Children and Young People with Vision Impairment (CYPVI), promoting access to education, supporting the development of essential skills for independence and as part of preparation for adulthood.The Vision Impairment Team work closely with families, educators, and other professionals to ensure consistent, person-centred support that enables each CYPVI to thrive both educationally and socially.<h4>About the role</h4>The role of the Qualified Habilitation Specialist is to provide expert habilitation work of an excellent standard. This includes delivering tailored habilitation training - orientation, mobility, and independent living skills - across home, school, and settings.Key ResponsibilitiesUnder the supervision and line management of a Lead Teacher for Vision Impairment, you will:<ul><li>Coordinate all aspects of habilitation training (orientation, mobility, daily living skills) for CYPVI.</li><li>Assess, plan, deliver, and monitor individual habilitation needs in collaboration with CYPVI, parents/carers, and others.</li><li>Conduct environmental audits in schools/settings as needed.</li><li>Complete risk assessments and advise on risk management strategies (e.g. trips/activities).</li><li>Provide one-to-one habilitation training across various settings (home, school, public spaces).</li><li>Make home visits and offer evening sessions based on CYPVI needs.</li><li>Support parents/carers and professionals to ensure consistent habilitation across home and school.</li><li>Assist CYPVI during transitions between educational settings.</li><li>Liaise with families, educators, and professionals regarding CYPVI habilitation needs.</li><li>Maintain detailed records and produce reports as required.</li><li>Contribute to EHC Plan assessments and reviews.</li><li>Help plan and deliver countywide training for staff and peer groups.</li><li>Promote multi-agency collaboration with professionals supporting CYPVI.</li><li>Work with SEND SAS and local partnerships to support early intervention.</li><li>Participate in or organise extracurricular habilitation activities.</li><li>Review training aims/objectives in line with national Quality Standards (2022).</li><li>Stay updated on research and developments to enhance service delivery.</li></ul><h4>About you</h4>Essential:<ul><li>You will hold either a BSc (Hons) Habilitation Work (with CYP) or Graduate Diploma in Habilitation and Disabilities of Sight (with CYP):</li></ul>Qualified Habilitation Specialist CYP - BSc (Hons)Specialist Qualification in Habilitation and Disabilities of Sight CYP - Grad Dip<ul><li>Evidence of continued professional development (CPD) relevant to vision impairment and habilitation.</li><li>You will hold and maintain registration with Habilitation VI UK and/or RWPN.</li><li>Experience in delivering habilitation training to CYPVI.</li><li>Experience of delivering training to adults.</li><li>Skilled in assessing needs, planning, and delivering mobility and Independent Living Skills programmes.</li><li>Confident conducting environmental audits and risk assessments.</li><li>Strong communication skills with children, families and professionals.</li><li>Knowledge of SEND legislation and Education Health Care Plans.</li><li>Competent in record-keeping and report writing.</li><li>Flexible with working hours within the working week.</li><li>Committed to safeguarding, inclusion, and professional development.</li><li>Driving licence and access to a vehicle for work purposes or ability to travel independently.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:Rebecca.Payne@hertfordshire.gov.uk" target="_blank">Rebecca.Payne@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 28 NovemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Habilitation Specialist (CYPVI)

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Community Works: Groundworks Operative SO1: Starting salary £40,404 per annum incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Community Works is Lambeth’s in-house Direct Labour Organisation (DLO), delivering high-quality communal repairs, estate-based maintenance, and planned improvement works across the borough. Our focus is on maintaining and enhancing shared spaces, improving the appearance and safety of our estates, and delivering excellent value for money by reducing reliance on external contractors. You’ll be joining a skilled, supportive team who take pride in their work and in making a visible difference to the communities we serve. About the Role: We are looking for experienced Groundworkers to carry out estate-based maintenance and improvement works. Duties include paving, concreting, fencing, and general ground repairs. You will also support small, planned projects, ensuring all works are carried out safely and recorded accurately using PDA/SOR systems. Accurate logging and coding of all jobs via PDA/SOR is essential. To be considered for interview, your CV and supporting statement will clearly evidence: <ul> <li>Skilled groundworker with hands-on experience in estate or construction settings.</li> <li>Ability to carry out paving, concreting, fencing, and ground repairs.</li> <li>Strong health and safety awareness.</li> <li>Customer-focused approach and ability to work independently.</li> <li>Ability to code works correctly using SOR codes.</li> <li>Experience using PDAs or handheld technology to record and close jobs.</li> </ul> We particularly welcome applications from Lambeth residents who want to help improve their local estates. This post is subject to a Disclosure Application to the Disclosure and Barring Service. Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a>. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description &amp; Person Specification Contact Information: For an informal discussion about the role, please contact Mark Smith <a href="mailto:Msmith@lambeth.gov.uk" target="_blank">Msmith@lambeth.gov.uk</a> and Omar McDermott <a href="mailto:Omcdermott@lambeth.gov.uk" target="_blank">Omcdermott@lambeth.gov.uk</a>&nbsp;&nbsp; How to Apply: If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.&nbsp; We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. "Previous applicants need not apply" Recruitment Timelines: Advert close date: 11:59pm on Tuesday 11 November 2025. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Employee Assistance Programme.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li> </ul> At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here In addition, you will also be required to undertake a Cifas check. &nbsp;Further information about Cifas can be found&nbsp;here&nbsp;Cifas We actively support applications from Lambeth Care Leavers.

Lambeth Council

Groundworks Operative

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JOB TITLE:&nbsp;Social&nbsp;Worker&nbsp; SERVICE: Adult&nbsp;Social&nbsp;Care £41,133 - £49,056 per annum (plus £3,000 market supplement) Hybrid role: Newham Dockside, E16 2QU Closing date: 24th&nbsp;November Job Description WE ARE NEWHAM We’re a vibrant, dynamic, culturally rich London Borough with a young population and limitless potential. We’re a challenging yet rewarding place for&nbsp;social&nbsp;work practise to flourish and we are steadfastly committed to our workforce being representative of the residents that we work with. We are taking coordinated, meaningful and focused action to develop an inclusive culture because we believe this is at the heart of enabling diversity in all respects, including diversity of thought. We are taking positive actions to challenge all forms of discrimination and injustice to help make Newham a fairer and more equitable place for our residents, their families and carers to live, learn and thrive.&nbsp; We are building a fairer Newham through investment, co-production and by continuously developing our Well Newham Approach practice model; which centres on Strengths Based and Outcomes Focused working.&nbsp; We understand that&nbsp;Social&nbsp;Work can be a challenging yet ultimately very rewarding profession that makes demands of you personally and professionally.&nbsp; In Newham, we value your wellbeing and we aim to ensure that you have a better work /life balance through a hybrid working offer.&nbsp; When you are not visiting residents, their families and carers we have a modern office space for you when you are on site, a flexible working policy where all requests are considered and a strengths based supervision policy to support you to do your best work. About the Job&nbsp; We offer a variety of&nbsp;Social&nbsp;Work opportunities catering to different resident groups and in a variety of settings. All staff work closely with our Practice Managers and Team Managers to ensure that we are able to deliver a safe, strength based service, promoting and improving independence, ensuring comprehensive person-centred assessments, reviews and interventions, supporting court work (where required) and ensuring residents are safeguarded, enabling choice and control regarding their accommodation, care and support needs. Our diverse team is committed to making a positive difference to our residents' lives. In return we will provide you with the training, excellent supervision, and development opportunities to progress your career.&nbsp; We are happy to consider flexible working.&nbsp; The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.&nbsp;Please discuss your needs with us. About You We’re looking for experienced, confident&nbsp;social&nbsp;work practitioners; you will have at least 2 years post qualified experience (or more) and experience of working effectively within a diverse, urban community.&nbsp; Newham is committed to our workforce being representative of the families we work with, to enhance cultural competence and adjust our practice to suit the individuals we serve. We are looking for colleagues who share our values and are passionate about tackling disproportionality wherever they find it and building a Fairer Newham.. You will be a qualified&nbsp;social&nbsp;worker&nbsp;who is registered with&nbsp;Social&nbsp;Work England. WHY WORK WITH US? We’ve been working hard to make Newham a great place to practise&nbsp;social&nbsp;work. <ul>
<li>A commitment to addressing disproportionality wherever we find it.</li> <li>We focus on reaching excellence.</li> <li>North East London Teaching Partnership&nbsp; links to enhance theory, practice and academic learning</li> <li>We offer genuinely flexible/hybrid working as long as residents are supported.</li> <li>Stability: 100% of our Senior Managers are permanent staff</li> </ul> A competitive package for&nbsp;social&nbsp;workers of up to £50,532 (includes market supplement). <ul>
<li>Oyster card/parking permit for business use.</li> <li>Wellbeing service, leisure and discount benefits (Council scheme).</li> <li>Travel season ticket loan, cycle scheme,&nbsp;</li> <li>Local Authority pension.</li> <li>Fleet car – electric vehicle lease scheme</li> </ul> TO APPLY To apply please submit your CV and a supporting statement (1-2 sides of A4) through our online recruitment portal.&nbsp; Shortlisting decisions will be based on candidates' relevant experience and on candidates' suitability for the role in line with the person specification, as described in their supporting state. If you wish to talk to a recruiting manager, please contact at: <a href="mailto:ASCNorthWestTeam@newham.gov.uk" target="_blank">ASCNorthWestTeam@newham.gov.uk</a>&nbsp;or <a href="mailto:ASCWestNewhamTeam@newham.gov.uk" target="_blank">ASCWestNewhamTeam@newham.gov.uk</a> Please view JD here closing date: 24th November 2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Experienced Social Worker

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Public Realm &nbsp;(Chemical Cleaning) Scale 6 - £35,520 - £36,585 We’re looking for a skilled and proactive operative to deliver high-quality cleaning services across our streets, estates, and internal communal areas. This role is vital to ensuring a clean, safe, and welcoming environment for tenants, leaseholders, and residents. We’re looking for a reliable, safety-conscious Technical Operative (Chemical Cleaning) to join our Chemical Cleaning team. This is a hands-on role where professionalism, teamwork, and flexibility are key. What We’re Looking For: • &nbsp;&nbsp;&nbsp;&nbsp;Proven experience in chemical cleaning and graffiti removal • &nbsp;&nbsp;&nbsp;&nbsp;Confidence using jetting equipment and other specialist tools • &nbsp;&nbsp;&nbsp;&nbsp;A commitment to safety, quality, and resident satisfaction • &nbsp;&nbsp;&nbsp;&nbsp;Ability to work independently and as part of a wider team Please view JD here Closing date 9.11.25 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

Public Realm Technical Operative (Chemical Cleaning)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0306/Job_Information_Pack_-_Service_Desk_Analyst.pdf" target="_blank">Job_Information_Pack_-_Service_Desk_Analyst</a></li>
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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Service Desk Analyst
Location of work: Town Hall, Reigate (some home working)
Salary: £28,725 - £30,657 (dependent on experience)
Basis: Permanent, Full Time, 36 hours per week
About the Role
We are seeking a motivated and customer-focused Service Desk Analyst to join our friendly and collaborative ICT team. In this varied and rewarding role, you will play a key part in ensuring that colleagues across the Council receive a consistently high standard of IT support.
You’ll handle incidents and service requests efficiently, communicate clearly and professionally, and contribute to the ongoing improvement of our ICT service delivery.
This position offers an excellent opportunity to further develop your technical expertise, with access to training and professional certifications to support your career progression.
Key Responsibilities
<ul>
<li>Provide 1st and 2nd line technical support, ensuring all incidents and requests are logged accurately and handled promptly.</li>
<li>Deliver excellent customer service by maintaining SLAs, keeping users informed, and ensuring all communication is clear, courteous, and professional.</li>
<li>Cover the service desk according to the team rota, managing requests through multiple channels (phone, email, and service portal).</li>
<li>Collaborate with 3rd line support teams and external suppliers to resolve complex issues, escalating where necessary to maintain progress.</li>
<li>Keep service desk records up to date with current status and progress notes, ensuring transparency and accountability.</li>
<li>Build, configure, and deploy laptops and mobile devices, providing ongoing support for hardware and software installations.</li>
<li>Continuously look for ways to improve service efficiency and the overall customer experience.</li>
</ul>
About You
You’ll have a strong technical background, excellent problem-solving skills, and a genuine passion for helping others. You’ll enjoy working in a team environment and take pride in delivering a professional, high-quality service.
You’ll bring:
<ul>
<li>Experience providing 1st and 2nd line IT support within a Service Desk environment.</li>
<li>Strong working knowledge of Microsoft Windows, Office 365, and related software and hardware.</li>
<li>Experience supporting laptops, mobile devices, and peripheral hardware.</li>
<li>Ability to install, configure, and troubleshoot software applications.</li>
<li>Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.</li>
<li>Strong analytical and problem-solving abilities, with attention to detail.</li>
<li>A proactive, customer-focused attitude and a commitment to continuous improvement.</li>
<li>ITIL Foundation certification (desirable, but not essential).</li>
</ul>
The successful candidate will be required to undergo a basic DBS check.
Staff Benefits
In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development, some flexible and remote working.
We provide you with very competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact Paul Farrugia, Service Delivery Team Leader by emailing <a href="mailto:Paul.Farrugia@reigate-banstead.gov.uk" target="_blank">Paul.Farrugia@reigate-banstead.gov.uk</a>
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.&nbsp;
Closing date: Sunday 16th November 2025 at 23:59
Interview date: Tuesday 25th and Wednesday 26th November 2025
Assessment date (if successful after interview): Week commencing Monday 1st December 2025
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See 'Who we are' as a council, to find out more about us: <a href="https://www.reigate-banstead.gov.uk/working-here" target="_blank">Who we are | Working here | Reigate and Banstead</a>

481 Jobs in Hounslow, UK