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Title: Head of Housing Ombudsman Response ServiceContract Type: Permanent, Full time (35 hours per week)Salary: Starting from £76,034 per annum (London weighted salary) or £66,380 per annum (Regional salary)Grade: 12Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 3rd November 2025Interview Date: 14th November 2025 Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHARw6H17VSHPTDXYhDIatleo1Fir8Tm/043PdC6cfeYiK/phnqKClnpC/mVvp9MJ8b" target="_blank">Head of Housing Ombudsman Response Service (002).docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Housing Ombudsman Response Service Team at L&amp;Q!At L&amp;Q, we’re committed to delivering exceptional service to our residents — and that means learning from every experience. As our Head of Housing Ombudsman Response Service, you’ll play a pivotal role in managing our strategic and operational relationship with the Housing Ombudsman Service (HOS). You’ll ensure we meet our obligations under the Housing Ombudsman Scheme and Code, while driving improvements in customer service and complaint resolution.Are you a confident leader with deep knowledge of regulatory frameworks and a passion for service excellence?Do you thrive in a collaborative environment where your expertise helps shape better outcomes for residents?If so, we’d love for you to bring your insight and leadership to our values-led, customer-focused team!Your Impact in the Role:<ul><li>Lead L&amp;Q’s strategic and operational relationship with the Housing Ombudsman Service, ensuring full compliance with the Housing Ombudsman Scheme and Code.</li><li>Act as the subject matter expert on all Housing Ombudsman matters, providing expert guidance across the organisation and ensuring timely, accurate, and high-quality responses to enquiries, orders, and recommendations.</li><li>Collaborate with internal teams and the Housing Ombudsman to embed learning from determinations into service delivery, driving improvements that reduce complaints and enhance customer satisfaction.</li><li>Ensure sector-wide insights and Ombudsman findings are considered and applied to support continuous improvement across the business.</li><li>Manage a team responsible for complex case oversight, regulatory compliance, and data analysis, ensuring decisions are informed and resident outcomes are improved.</li><li>Lead on challenges and appeals, working closely with legal services and internal stakeholders to ensure a proactive, transparent, and accountable approach to complaint resolution.</li></ul>What You’ll Bring:<ul><li>Extensive experience in leading strategic and operational relationships with regulatory bodies, with a strong understanding of the Housing Ombudsman Scheme and Code.</li><li>Proven expertise in providing subject matter guidance across complex organisations, ensuring high-quality, timely, and compliant responses to regulatory enquiries and recommendations.</li><li>A collaborative approach to stakeholder engagement, with the ability to work constructively with internal teams and external partners to embed learning and drive service improvements.</li><li>Strong leadership skills, with experience of managing teams responsible for complex casework, regulatory compliance, and data analysis to inform decision-making and improve resident outcomes.</li><li>Demonstrated ability to lead challenges and appeals, working closely with legal services and regulatory bodies to ensure a transparent and accountable approach to complaint resolution.</li><li>A commitment to continuous improvement, using sector-wide insights and Ombudsman findings to enhance customer service and reduce complaints.</li><li>Excellent analytical, communication, and problem-solving skills, with the ability to influence at all levels and represent the organisation externally.</li></ul>A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levelsIf you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

London and Quadrant Housing Trust

Head of Housing Ombudsman Response Service - 7207

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamThe Community Housing Directorate of Place is committed to providing excellent customer service and achieving the best outcomes for our residents. We work collaboratively with internal and external partners to deliver effective housing solutions and support vulnerable individuals and households. This role has a significant impact on customers, ensuring their welfare and housing situation, and is key to achieving year-on-year reductions of households in temporary accommodation..About the Role and Our Ideal CandidateTo proactively engage with and support households who are homeless or at risk of homelessness, including those in Temporary Accommodation, by visiting them in their homes to identify their most likely route to re-housing in settled accommodation.The successful candidate will be expected to:<ul><li>Work intensively with households, including home visits, to establish their route to settled accommodation.</li><li>Support households in accessing move-on options such as qualifying offers, private rented sector access, and supported housing.</li><li>Liaise with other parts of the service to identify suitable private rented accommodation.</li><li>Advise clients on how to source accommodation themselves and available assistance.</li><li>Undertake holistic assessments of needs, including financial assessments.</li><li>Use a range of resources and tools to support the move-on process.</li><li>Undertake procedures for housing customers into private rented sector and other accommodation types, ensuring compliance with statutory requirements.</li><li>Support and advise service users on housing register applications and providing information for Housing Act 1996 (Part Vii) applications.</li><li>Build relationships with clients to manage expectations and identify support needs for sustaining future accommodation.</li><li>Work with other agencies involved in care and resettlement to ensure residents sustain temporary housing and move to settled housing.</li><li>Undertake home visits to verify applicant's residence and housing needs for Housing Solutions Team and Housing Register investigations.</li><li>Manage caseloads and data, monitoring delivery of targets.</li><li>Capture, record, and provide relevant data and outcomes monitoring.</li><li>Maintain a thorough understanding of relevant legislation, including Housing Act 1996, Homeless Reduction Act 2017, Children’s Act, Care Act, HHSRS, landlord and tenant legislation, benefits, welfare rights, immigration, asylum, matrimonial and family law.</li><li>Develop and maintain knowledge and skills around safeguarding issues and raise concerns appropriately.</li></ul>About YouWe are seeking an individual with:Essential Qualifications, Experience, Skills and Abilities:<ul><li>Knowledge and understanding of the housing and support needs of vulnerable tenants.</li><li>Knowledge of repairing and health and safety obligations relating to temporary accommodation.</li><li>Knowledge of housing benefit (Local Housing Allowance), Discretionary Housing Payments, income benefits, and assistance to residents in managing arrears repayment and debt management.</li><li>Knowledge of safeguarding requirements.</li><li>Knowledge of housing options available to households to prevent homelessness.</li><li>Experience of working in a busy, frontline public housing service or similar.</li><li>Experience of dealing with a diverse and vulnerable clientele face-to-face.</li><li>Experience of working in a pressurized and high-profile environment within a multidisciplinary team.</li><li>Experience of the application and administration of welfare benefits, Housing Benefit, and other related payments.</li><li>Experience of using different IT systems to manage caseloads and monitor targets.</li><li>Excellent interpersonal skills, including active listening and negotiating.</li><li>Customer service focused.</li><li>Ability to think, plan, and act with a creative approach to problem-solving.</li><li>Ability to work unsupervised, prioritize workloads, and achieve targets and deadlines.</li><li>An excellent knowledge of negotiation and mediation techniques and their practical application.</li><li>Ability to question and challenge ways of working, with an understanding of the bigger picture.</li><li>Demonstrate agility and adaptability in mindset and ways of working.</li><li>Ability to work successfully with key stakeholders within and outside of the Council.</li><li>Commitment to own personal and professional development.</li><li>Demonstrate innovation and creativity.</li><li>Actively engage in positive cross-organizational communications and team working.</li><li>Communicate clearly, confidently, and appropriately with colleagues.</li></ul>Special Conditions of Recruitment:<ul><li>Must be able to undertake all physical tasks associated with conducting property/site visits.</li></ul> Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Temporary Accommodation - Visiting Officer

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Lead, Inspire, and Make a Lasting Impact – Join Brent’s Specialist Homelessness Service

 Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

 The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

 The Post

A Leadership Opportunity to Change Lives
We are looking for an experienced and dynamic leader to:&nbsp;
<ul>
<li>Manage a team of officers responsible for increasing the supply of affordable accommodation for homeless households and processing contract payments to suppliers</li>
<li>Provide effective procurement and contract management of commissioned services&nbsp;</li>
</ul>
In this fast-paced and dynamic role, you will:
<ul>
<li>Oversee the procurement of accommodation, ensuring its quality and compliance with legal and health and safety standards</li>
<li>Manage budgets relevant to property procurement ensuring best value and financial efficiency</li>
<li>Ensure compliance with homelessness legislation&nbsp;</li>
<li>Foster a flexible, person-centred approach, recognizing that every household’s needs are unique&nbsp;</li>
<li>Lead, develop, and inspire your team, ensuring they have the skills and confidence to deliver exceptional outcomes&nbsp;for our residents</li>
</ul>
The Person
A Passionate, Resilient and Skilled Leader
We are seeking an ambitious and proactive individual who is self-motivated, has a positive attitude and thrives in a busy and challenging environment.
You will also need:
<ul>
<li>A &nbsp;strong understanding of procurement, commissioning and contract management</li>
<li>Comprehensive knowledge of homelessness legislation and case law&nbsp;</li>
<li>Proven experience in leading and managing a successful team&nbsp;</li>
<li>Excellent negotiation and problem-solving skills&nbsp;</li>
<li>A people-focused approach, with a commitment to delivering an exceptional service</li>
<li>Effective communication is key in this role, as well as the ability to interact confidently with the various stakeholders</li>
</ul>
This is an excellent opportunity to step into a leadership role where your work will directly impact lives. If you are ready for a challenging yet highly rewarding career move, we want to hear from you.
Apply today and be part of a team making real change happen.&nbsp;

Brent Council

This is Brent

Private Sector Initiatives and Projects Team Leader

<h4>About the role</h4><h4>Role Summary</h4>Housing Support Worker The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows: (i)To respond to emergency calls from tenants, responding in accordance with agreed procedures; (ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society (iii)To ensure the scheme is safe and action any required emergency repairs and log any other (iv)To complete administrative tasks as directed by the Housing Officer The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes We have extra care schemes in the following areas:Lawson House (Larkfield) Watling Court (Gravesend) Meadow View Court (Wateringbury) Rosewell House (Tonbridge)If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. <h4>Salary:</h4>£12.75ph<h4>Hours of Work:</h4>Flexible<h4>Contract:</h4>Bank, fixed term contract and permanent (Depending on what is available)<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. 2. Tenancy Support 2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.2.2 The post holder will ensure that appropriate records are maintained relating to services provided. 3. Scheme Safety and Repairs 3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures 3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. 4. Other Duties 4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. •Recognise, respect, and promote the different roles and diversity of individuals. •To actively contribute towards the key performance indicators and professional standards. •Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. •To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. •To participate in training, attend other meetings, and staff events as required. •Be an effective member of your team, presenting a positive impression of your section and the Group. •Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. •Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. •Maintain awareness of budget requirements and value for money while delivering your role. •Consider and highlight any risk to the organisation or individuals whilst delivering your role. •Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<h4>About You</h4><h4>Education &amp; Qualifications</h4>•Demonstrate evidence of competence to undertake the post •Housing management (or similar) experience in the voluntary, public or private sectors •Willing to undertake training •Efficient and effective administrative skills. •To demonstrate honesty, trustworthiness, reliability and respectfulness. •Enhanced Disclosure from the Disclosure and Barring Service. •Application of H&amp;S practices •Health and Safety risk assessment<h4>Key Skills &amp; Competencies</h4>•Ability to manage and work within a small budget •Use of IT to facilitate and support improvements to services, good communications and useful Management Information<h4>Behaviours</h4>•Ability to lead and motivate •Manage conflict •Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities •Recognise and work to meet where possible the diverse and unique needs of each tenant •Strong commitment to non-discriminatory housing services •Ability to have ideas accepted even in the face of initial opposition •Negotiate effectively, •Good communication skills - both written and verbal •Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives •Commitment to providing excellence in Housing Services •Think ahead and plan •Demonstrate a positive attitude towards change •Take on further responsibilities •Undertake relevant training and development •Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Some flexible approach to working hours may be required •Ability to represent the organisation and lead and participate in a wide range of social activities •Be aware of support needed by others and identify and address any issues at an early stage where possible •Consider how actions could support others •Be prepared to give encouragement and offer assistance or advice when needed •Strong sense of customer focus •Explain things logically •Keep to the point •Style that is warm, caring and friendly •Express ideas confidently where required •Caring and compassionate towards people in need of care and support •Tailor style and service to meeting individual’s needs •Build rapport with customers, colleagues and staff •Demonstrate a pleasant, professional manner •Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant •Ask questions to gather necessary information •Weigh the advantages and disadvantages of a course of action before reaching a decision •In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 28 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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Town and Country Housing

Housing Support Worker

Title: Homeowner CoordinatorContract Type: 12 months Fixed Term, FT, 35 hoursSalary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experienceReporting Office: Manchester, TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)Closing Date: 30th October 2025Interview Dates: 7th November 2025Please click <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHADEJwwY9hOWVlb+wSD8qywF71IwDOwchWO1ahMZVpmQqh7+br6huzaYd/gn0uDiJt" target="_blank">here</a> for the role profile<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Homeownership Team at L&amp;Q:We’re looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services — from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you’ll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You’ll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues</li><li> Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents</li><li>Manage incoming enquiries via phone and email, updating customer records accurately</li><li>Build strong relationships internally and externally to ensure timely delivery of services</li></ul>What you'll bring:<ul><li>Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting</li><li> Excellent customer service skills and with a passion for providing exceptional customer service</li><li>Strong organisational skills, with keen attention to detail and ability to meet deadlines</li><li>Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications</li><li>Excellent written and verbal communication skills</li><li>Demonstrable collaboration and stakeholder management skills</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Homeowner Coordinator

Title: Key Worker Services Property Manager Contract Type: : Permanent Full Time Salary: £32,881 per annum to £36,069 per annum (London weighted salary)Grade: 6Reporting Office: Slough With regular travel to Head Office In StratfordWorking Location: Wexham SloughPersona: Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as requiredClosing Date: 7th November 2025 - 11pm <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAsOKsI2gY1ydDtU3i/D+3kRse68NFGt/BqcwcW7+wnwVrBfrRUOVvCE7/E3PWff2p" target="_blank">Please click here for the role profile</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Kew Worker Servcies Team at L&amp;Q:Want to be a key player in maintaining and managing key sites that provides accommodation and services to healthcare professionals? If you have keen eye for detail and have a passion for managing and maintaining high quality homes and communal spaces which create a sense of community?We are looking to appoint a Key Worker Services Property Manger to join our team in Slough to assist in representing and championing L&amp;Q and its values, whilst leading on effective contract management services which meet and exceed customer service excellence. The successful candidate will be solution focused and will act as a champion of service improvement for our clients.If the answer is yes, please apply, we want to hear from you. L&amp;Q attract some of our most successful staff members from all across the sector and what matters most is attracting those with the right passion and attitude to service our customers.If this sounds like you, we would love for you to apply!Your impact in the role:As a Property Manager you will be part of the lettings process, working closely with external stakeholders, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, we will provide you with extensive training and ongoing support.91% of L&amp;Q Living staff say their work has special meaning and their work is “not just a job” (Great Places to Work survey results 2022)This role offers the opportunity to positively impact and shape a local community within our keyworker sites. From residents looking for longer term accommodation to nurses, doctors, and other healthcare professionals from both the UK and abroad looking for short term accommodation L&amp;Q are here to help. We want someone who is passionate about housing and estate they oversee.What you'll bring:· Deliver a responsive, efficient, and customer focused service to residents.· Work collaboratively with internal and external stakeholders to achieve results-Develop and influence relationships at all levels ensuring effective and efficient delivery of services· Ability to manage void stock effectively and provide detailed reports to third parties· Ability to manage fast past move in`s independently and accurately· Doing regular of all units to ensure they are maintained to a high standard, and we comply with all Health and Safety related requirements.· Raising maintenance issues, managing the repair until complete· Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.· Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts.· Providing excellent customer service to a demanding client base and maintaining relevant records and systems.· Conduct effective tenancy and asset management to ensure maximum returns.· Carrying out regular estate management inspections in line with housing management and H&amp;S requirement.· Leading on regular resident and stakeholder engagement.What Skills You Will Have:· Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.· Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.· An awareness of budgetary and financial risk to L&amp;Q in its requirements to meet contractual obligations.· Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)· Have experience in managing complaints within target times and managing resident expectations for a positive result.· Diverse understanding of tenancy management &amp; Housing management responsibilities.· Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.· Understanding of legal processes relating to breach of tenancy and arrears.· Experience in carrying out regular estate inspections and able to identify independently risks to both residents and L&amp;Q.· Able to independently identify improvements to day to day processes to ensure efficiency.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.#TJ<ul></ul>

Key Worker Services- Property Manager October 2025

Title: Resolutions Team LeaderContract Type: Permanent, Full time, 35 hours per week.Salary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum per annum (Regional salary)Grade: 08Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 31st October 2025Interviews: To be held during w/c 17th November 2025Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHApuLcqwRyH5IqSppCtY7loEMTNPal+vdFeDhwayiJxtP3ah8LwGcifOYsEBcX5WFa" target="_blank">Role Profile - Resolutions Team Leader.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Customer Relations Team at L&amp;QWe’re looking for a passionate and motivated Resolutions Team Leader to join our Customer Relations team.This is an exciting opportunity to lead a team of dedicated Resolutions Officers, ensuring our customers receive a fair, transparent and high-quality complaints service. You’ll play a vital role in driving service excellence, supporting your team to achieve great outcomes, and ensuring compliance with the Housing Ombudsman Code.If you’re an experienced team leader who thrives on developing people, improving processes, and delivering exceptional customer experiences, we’d love to hear from you.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Lead, coach, and motivate a team of Resolutions Officers to provide a high-quality complaints service.</li><li>Take ownership of complex and escalated complaints, ensuring fair and timely outcomes.</li><li>Ensure complaints are managed in line with L&amp;Q’s policies, procedures, and performance standards.</li><li>Monitor and report on team KPIs, identifying opportunities for continuous improvement. </li><li>Provide guidance and oversight on responses to the Housing Ombudsman, ensuring quality and compliance.</li><li>Foster a culture of accountability, empathy and problem-solving across the team. </li><li> Build strong relationships with key internal stakeholders to identify and address the root causes of complaints.</li></ul>What you'll bring: <ul><li>Experience leading or supervising a team within a customer service, complaints or resolution environment.</li><li>Proven ability to manage complex and sensitive customer issues effectively.</li><li>Excellent written and verbal communication skills with strong attention to detail.</li><li>Confidence in coaching, motivating and developing individuals to achieve targets.</li><li>A calm, impartial, and solutions-focused approach when handling conflict.</li><li>Knowledge of the Housing Ombudsman Code or housing complaints processes (desirable).</li><li>Proficiency in Microsoft Office and CRM systems.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Resolutions Team Leader - 7204

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Salary: £42,221 - £47,940 Grade:&nbsp;Level 3 Zone 2 Location:&nbsp;5 Pancras Square N1C 4AG&nbsp; &nbsp; &nbsp; &nbsp; Contract Type:&nbsp;12 Months (Fixed Term) Hours:&nbsp;36 Hours (Full Time) Closing Date:&nbsp;Thursday 13^th November 2025 at 23:59&nbsp; About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp; What You’ll Be Doing This is a dynamic and rewarding role within the temporary accommodation sector, where you will be responsible for providing proactive housing management services across a diverse property portfolio. You will ensure that council-owned properties, leased accommodation, hostels, and nightly paid accommodation are well maintained, safe, and compliant with health and safety regulations. Your primary focus will be to support homeless households in temporary accommodation, maximising tenancy sustainment and managing tenancy breaches. You will liaise with landlords and property providers to ensure that all obligations are met, and you will carry out welfare checks and property inspections to safeguard both tenants and housing stock. To view the Job Profile, please&nbsp;click HERE or copy and paste the below URL into your browser: &nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11442251/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11442251/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We are seeking an enthusiastic individual who shares our ambition to make Camden the best place to live and work. You will have a strong commitment to providing a relational service, with the best outcomes for residents at the heart of your work. You’ll bring experience in housing or property management, as well as a deep understanding of the Housing Act 1996, welfare benefits, and tenancy sustainment. Proactive and solution-focused, you will act swiftly to address issues and ensure that services are accessible, transparent, and responsive to the diverse needs of residents. Above all, you will have a caring approach, valuing collaboration and inclusivity, and working with the team to ensure that no one is left behind. Find out more at our Recruitment Open Day If you'd like to learn more about this role, along with other exciting housing opportunities at Camden, we’d love to meet you at our Recruitment Open Day. This is a fantastic chance to hear about the roles available, meet some of the team, and ask questions about working in housing at Camden. Book your place at the recruitment open day&nbsp;here. We're passionate about building a better Camden, and our housing services are at the heart of that mission. To learn more about the exciting work we're doing and why now is the perfect time to join us,&nbsp;watch our video here. What We Offer At Camden, you’ll receive a host of benefits including: <ul> <li> 27 days annual leave for new starters, rising to 31 days after 5 years </li> <li> Local Government Pension Scheme </li> <li> Flexible working opportunities; </li> <li> Interest free loans </li> <li> Access to our incredible staff networks </li> <li> Career development and training </li> <li> Wellbeing support and activities </li> </ul> Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. &nbsp;Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment. Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Temporary Accommodation Housing Officer

<h4>Sheltered Housing Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £31,022 - £33,143 per annum (SCP 17-21)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: TwoDBS Check:EnhancedSheltered Housing OfficerFull Time – 37 hours Grade 5 – SCP Range 17-21£31,022 - £33,143Castle Point Borough Council is seeking to appoint two dedicated and compassionate Sheltered Housing Officers, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about supporting older and vulnerable residents to live independently and safely in their homes.You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. This is a great opportunity to make a meaningful difference to our Sheltered Housing community, where you will be the trusted point of contact for residents, helping to foster a sense of community, dignity and wellbeing. If you thrive on building relationships, solving problems, and championing independence, we encourage you to apply for this role.Key Responsibilities• Manage the day-to-day operations of a sheltered housing scheme• Conduct tenant inductions, daily welfare checks, and maintain support plans• Ensure health and safety compliance, including fire safety and telecare systems• Liaise with external agencies to coordinate tenant support and social activities• Promote independence while fostering community cohesion• Respond to safeguarding concerns and maintain accurate records• Participate in an emergency out-of-hours rotaAbout YouWe are looking for someone who:• Communicates clearly and empathetically with older and vulnerable people• Has experience of working or caring for vulnerable or older people and those living with long term disability• Works independently and remains calm under pressure• Has IT skills and is confident using Microsoft Office• Demonstrates excellent customer service and relationship-building skills• Has experience in sheltered housing or similar environments• Understands safeguarding and assistive technologies like telecare• Has a flexible attitude to being called upon to work in an emergency or unusual circumstances• Holds a valid driving licence and has access to transport with business insuranceNot only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Linda Whiteside (Senior Sheltered Housing Officer) at <a href="mailto:LWhiteside@castelpoint.gov.uk" target="_blank">LWhiteside@castelpoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/643/Sheltered Housing Officer Job profile and PS.pdf">Sheltered Housing Officer Job profile and PS.pdf</a> (171kb)</li></ul>





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Castle Point Borough Council

Sheltered Housing Officer

<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows;-<ul><li>To respond to emergency calls from tenants, responding in accordance with agreed procedures</li><li>To support individual tenants and leaseholders to sustain their tenancies/leases with the Society</li><li>To ensure the scheme is safe and action any required emergency repairs and log any other</li><li>To complete administrative tasks as directed by the Housing Officer</li></ul>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes <h4>Salary:</h4>£12.75 per hour<h4>Hours of Work:</h4>16 hours<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!The Housing Support team enables people to maintain their independence in their own self-contained flats.If you enjoy making a difference to people's lives, then this role could be ideal for you!"Sharon Davies, Housing Officer <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>24 hour ‘emergency’ Wellbeing Service<ul><li>The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</li><li>The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</li><li>Priority MUST be given to emergency calls at all times and all emergency calls must be recorded.</li></ul></li><li>Tenancy Support<ul><li>The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</li><li>The post holder will ensure that appropriate records are maintained relating to services provided.</li></ul></li><li>Scheme Safety and Repairs<ul><li>The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.</li><li>The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures.</li><li>The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action.</li></ul></li><li>Other Duties<ul><li>The post holder will carry out other administrative tasks as directed by the Housing Officer.</li></ul></li></ul>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Enhanced Disclosure from the Disclosure and Barring Service.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Professional Practice<ul><li>Demonstrate evidence of competence to undertake the post</li><li>Housing management (or similar) experience in the voluntary, public or private sectors</li><li>Willing to undertake training</li><li>Efficient and effective administrative skills</li><li>To demonstrate honesty, trustworthiness, reliability and respectfulness</li></ul></li><li>Internal Controls<ul><li>Ability to manage and work within a small budget</li></ul></li><li>Health &amp; Safety<ul><li>Application of H&amp;S practices</li><li>Health and Safety risk assessment</li></ul></li><li>Information Technology<ul><li>Use of IT to facilitate and support improvements to services, good communications and useful Management Information</li></ul></li><li>Management of Staff &amp; Teamwork<ul><li>Ability to lead and motivate</li><li>Manage conflict</li></ul></li><li>Management of Diversity<ul><li>Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities</li><li>Recognise and work to meet where possible the diverse and unique needs of each tenant</li><li>Strong commitment to non-discriminatory housing services</li></ul></li><li>Influencing Others<ul><li>Ability to have ideas accepted even in the face of initial opposition</li><li>Negotiate effectively</li></ul></li><li>Effective Communication<ul><li>Good communication skills – both written and verbal</li><li>Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives</li></ul></li><li>Leadership<ul><li>Commitment to providing excellence in Housing Services</li><li>Think ahead and plan</li><li>Demonstrate a positive attitude towards change</li></ul></li><li>Development of Self and Others<ul><li>Take on further responsibilities</li><li>Undertake relevant training and development</li><li>Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions</li></ul></li><li>Organisational Skills<ul><li>Ability to prioritise</li><li>Problem solving abilities</li><li>Meet deadlines and advise of any problems early</li><li>Ability to function effectively under pressure and in a crisis</li></ul></li><li>Operational Requirements<ul><li>Some flexible approach to working hours may be required</li><li>Ability to represent the organisation and lead and participate in a wide range of social activities</li></ul></li></ul><h4>Behaviours</h4><ul><li>Mutual Support<ul><li>Be aware of support needed by others and identify and address any issues at an early stage where possible</li><li>Consider how actions could support others</li><li>Be prepared to give encouragement and offer assistance or advice when needed</li><li>Strong sense of customer focus</li></ul></li><li>Communication Skills<ul><li>Explain things logically</li><li>Keep to the point</li><li>Style that is warm, caring and friendly</li><li>Express ideas confidently where required</li><li>Caring and compassionate towards people in need of care and support</li></ul></li><li>Interpersonal Sensitivity<ul><li>Tailor style and service to meeting individual’s needs</li><li>Build rapport with customers, colleagues and staff</li><li>Demonstrate a pleasant, professional manner</li></ul></li><li>Judgement<ul><li>Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant</li><li>Ask questions to gather necessary information</li><li>Weigh the advantages and disadvantages of a course of action before reaching a decision</li><li>In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</li></ul></li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Tuesday, 4 November 2025<h4>Interview Date:</h4>Wednesday, 12 November 2025<a href="https://prteam.typeform.com/to/jvUoI1Le" target="_blank">Apply now</a>





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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8471/Senior_Neighbourhood_Officer_Role_131025_V3.pdf" target="_blank">Senior_Neighbourhood_Officer_Role_131025_V3</a></li>
</ul>

To apply for this role, please submit an up-to-date CV (no more than 4 sides) and a Supporting Statement (no more than 2 sides) to <a href="mailto:steve.hickman-brown@lsha.org.uk" target="_blank">steve.hickman-brown@lsha.org.uk</a>.



Lambeth and Southwark is small, but ambitious and lively housing association.&nbsp; We are based near The Oval tube station, primarily working in the London Boroughs of Lambeth, Southwark and Lewisham. We have been established for nearly 100 years, and currently own and manage around 350 homes.&nbsp; We are looking to appoint an experienced, proactive and forward thinking Senior Neighbourhood Officer. The successful applicant will need to have a good history in housing management and demonstrate experience of the key issues the sector faces as well as the day to day issues that constantly evolve.
LSHA is committed to both improving the services and value for money that we offer our tenants and also to create a supportive place in which to work. It is an exciting time to join the organisation and contributing to make these ambitions a reality.&nbsp; The successful applicant will need to be motivated, agile and manage a robust and ever changing work load.&nbsp; The role is supported by a Neighbourhood Coordinator who reports to the Snr Neighbourhood Officer. As a small team, we share the load and we respond as necessary to support colleagues at key times throughout the year.
To apply for this role, please submit an up-to-date CV (no more than 4 sides) and a Supporting Statement (no more than 2 sides) to <a href="mailto:steve.hickman-brown@lsha.org.uk" target="_blank">steve.hickman-brown@lsha.org.uk</a>.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
One of our Engaged Tenants will also be on the Interview Panel.
Senior Neighbourhood Officer:
Salary: £40,878 (rising to £41,900 after successful completion of probation period)
Working Hours: 35 Hours per week, with the potential to work from home one day a week following successful completion of probation
Annual Leave: 25 days per annum, plus bank holidays, plus one additional day for each competed year of service up to a maximum of 30 days per annum
Pension: Employer pension contribution: twice employee contribution up to a maximum of 10%. For example, if employee pays 5%, LSHA pays 10%.
Other benefits:&nbsp; Cycle to work scheme, Employee Assistance Programme
Location: Oval, SW8
Probationary Period:&nbsp; 6 months
Time Line:
Closing Date:&nbsp; 9am 3 November 2025
Short lisiting:&nbsp; 5 November 2025
Interview:&nbsp; 12 November 2025
No agencies please

Senior Neighbourhood Officer

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamThe Royal Borough of Kingston-Upon-Thames and the London Borough of Sutton have successfully provided a Shared Environment Service since 2016. Part of this strategic collaboration is the joint Home Improvement Agency providing disabled adaptations and housing renewal services across both boroughs. &nbsp;With a shared budget of over £2 million we are looking for a Lead Officer to manage the team. The team provides information, advice and support services to older and disabled residents who wish to adapt, repair or maintain their existing home or consider alternative housing options.About the Role and Our Ideal CandidateWe are looking for a Lead Officer to shape and manage the team of caseworkers and surveyors. This is an opportunity to influence how funding, information and advice can be used to improve resident’s lives and regenerate urban areas. &nbsp;You will be innovative in providing HIA services, while forming strong public health and health service links to provide a holistic approach to assist our most vulnerable residents. &nbsp;As an operational manager with recent experience of administering disabled facilities grants or housing renewal grants, or surveying you will thrive on creativity and seek new ways to deliver grants and other financial assistance, linking into the wider public health agenda of preventative health care.&nbsp; You will need to be organised and flexible, providing a strong lead for the team as we find new ways of delivering outcomes for our residents. Experience of partnership working and/or contract management would be desirable.&nbsp;The Royal Borough of Kingston and London Borough of Sutton are key partners and have adopted an approach based on strategic collaboration. This has already resulted in a number of shared services. &nbsp;The Shared Service does not operate from one location and you will be expected to work across both boroughs&nbsp; For an informal discussion about the role please contact Austen Lucas, Team Leader on 020 8770 5000.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Lead Officer - Residential Renewal

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8291/JD_Head_of_Housing_Delivery__October_2025___1___1_.pdf" target="_blank">JD_Head_of_Housing_Delivery__October_2025___1___1_</a></li>
</ul>

Please apply online via the link provided.









Hackney is a proud, vibrant, and diverse London borough, recognised for its dynamic economy, excellent amenities, and award-winning sustainable regeneration, particularly in housing development.
Hackney Council is undertaking an ambitious programme to build over 3,000 new homes in the next decade across various housing types, including specialist and emergency accommodation. Our Housing Regeneration and Delivery teams manage the entire development lifecycle, from site briefs and architect selection to design and contractor procurement. We have received prestigious awards for our housing schemes, lauded by critics for our commitment to good design and resident engagement.
We are seeking a Head of Housing Delivery to lead one of our North or South development programmes. This crucial role involves overseeing a team of 15 development management professionals, driving top-quality capital projects, and managing key stakeholders.&nbsp;
The successful candidate will have senior leadership experience in property development, demonstrating commercial, technical, and regulatory knowledge, and a strong track record in delivering complex, high-profile housing regeneration schemes.&nbsp;
An agile leadership style, outcome focused mindset, and a commitment to nurturing a high performing, innovative culture are essential. Awareness of public procurement principles is desirable. Candidates must have a strong understanding of technical and legal matters in land and property development and a proven ability to negotiate and influence partners and colleagues to deliver initiatives at pace and scale.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.&nbsp;
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.&nbsp;
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.&nbsp;
This application process replaces a supporting statement.
Closing date for applications:&nbsp;02 November 2025 (22:59)
Interview date:&nbsp;W/c 17 November&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>
Expiration Date:&nbsp;02/11/2025





Disclaimers apply, for full details see:&nbsp;<a href="https://hackney.gov.uk/email-disclaimer" target="_blank">https://hackney.gov.uk/email-disclaimer</a>

London Borough of Hackney

Head of Housing Delivery (Housing Regeneration & Delivery)

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Job Title:&nbsp;Housing Lead
Location:&nbsp;Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access.&nbsp;
Salary:&nbsp;£30,400
Shift Pattern:&nbsp;37.5 hours per week Monday to Friday between 09:00 - 17:00. You may need to be flexible on these hours as per service requirements.
About the role
This is an exciting opportunity to join a new service which works with offenders as they are released from prison. It is a community based setting, rather than custodial where residents can go out in the community, depending on their Licence restrictions. Join our team as a Housing Lead to play a major part in supporting our residents with their long term housing needs. You will act as a bridge between various housing stakeholders and residents, to ensure a tailored move on plan is put in place which meets the needs of all. We thrive to ensure our residents have the right access to resources and tools to support them in reintegrating into the community, and re-establishing relationships to support with their rehabilitation.&nbsp;
Responsibilities include:
<ul>
<li>Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents</li>
<li>Work with the wider team to support residents with their long term needs</li>
<li>Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes</li>
<li>Provide regular reports and updates</li>
<li>Manage current resident tenancies, ensuring timely rent payment</li>
<li>Support with property and building management and maintenance including scheduling repairs</li>
</ul>
About you
We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have:
<ul>
<li>Previous experience in coordinating/delivering activities and interventions with people from different backgrounds</li>
<li>Experience of working with people of complex backgrounds and/or a good understanding of the sector</li>
<li>Knowledge of risk management and risk assessment</li>
<li>Knowledge of license conditions and public protection</li>
<li>Knowledge of tenancy management, able to share knowledge with others in the team and residents</li>
<li>Understanding of the housing and social needs of people with multiple and complex needs</li>
<li>The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.</li>
<li>Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others</li>
<li>Ability to influence and negotiate positive outcomes with others</li>
<li>Proactive in making decisions</li>
<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li>
</ul>
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages.&nbsp;As a note, Interviews are scheduled for week commencing 10th November.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Housing Lead

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<h1>Summary</h1>What you'll doAs a Rent Assistant at Notting Hill Genesis, you will help ensure our rent setting processes are accurate, transparent, and compliant with regulatory and statutory requirements. Working within the Rents Compliance &amp; Operations Team, you'll play a key role in calculating new rents, supporting annual rent reviews, and ensuring residents receive timely and clear communications. Your work will help maximise income for NHG while supporting our commitment to excellent customer service.How you'll do it<ul>
<li>Apply regulatory and statutory rent rules to set rents and respond to queries.</li>
<li>Accurately set up rent elements and accounts on internal systems.</li>
<li>Calculate rent levels in line with NHG's rent and lettings policies.</li>
<li>Create barcodes to enable residents to pay rent from the start of their tenancy.</li>
<li>Support the annual rent review, rent budget, and rent statement processes.</li>
<li>Assist with improvement projects focused on automation and process enhancement.</li>
<li>Manage regulated and non-regulated rents, ensuring contractual compliance.</li>
<li>Respond to queries via the team inbox in line with service level agreements.</li>
<li>Produce high-quality reports and presentations when required.</li>
</ul>The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:<ul>
<li>Experience in the affordable housing sector and understanding of the rent standard and related legislation.</li>
<li>Strong analytical and numerical skills, with experience working with complex data from multiple sources.</li>
<li>Excellent written and verbal communication skills, including report writing and presenting to senior stakeholders.</li>
<li>Ability to interpret and report on monitoring tools to ensure compliance.</li>
<li>Understanding of legal and regulatory rules around rent setting.</li>
</ul>Desirable:<ul>
<li>Experience in the housing sector and understanding of the rent standard and related legislation.</li>
<li>Experience using Northgate system</li>
</ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to interview and assessmentPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Rents Assistant

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Salary: £42,221 - £47,940 Grade: Level 3, Zone 2 Location: 5 Pancras Square, London, N1C 4AG Contract Type: Permanent x 4 Hours:&nbsp;36, Full time Closing Date:&nbsp;Sunday 26th October 2025 at 23:55&nbsp; &nbsp; About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing As a Temporary Accommodation Supply Officer, you will negotiate the best financial deals to secure a sustainable and cost-effective supply of properties, ensuring that we meet the needs of individuals and families requiring temporary housing solutions. You will act as a key liaison between the Council and property providers to ensure we build and maintain strong relationships with landlords, agents, and property owners to increase the supply of available temporary housing. In this role you will carry out inspections of properties in order to assess their suitability for households in housing need and ensuring that all properties meet Health and Safety requirements and legislation. You will also help expand and diversify our existing TA supplier list and establish new supply of emergency accommodation service providers negotiating best prices and obtaining value for money. All About you You will have a GCSE ‘A’ Level, or NVQ Level, or have equivalent experience of working in a busy housing environment. An understanding of Housing Act 1996 Parts VI and VII along with the ability to draw upon relevant housing caselaw are essential. An understanding of the Council’s Housing Allocations Scheme is also expected. The postholder will be based at 5PS, however, the nature of the role will require you to undertake visits and inspections to properties located within and outside Camden borough. Some home working may be available in agreement with your line manager. To view the Job Profile and a list of the job requirements in more detail, please click the below link: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11436126/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11436126/file/documen…</a> What We Offer&nbsp; At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details What We Offer&nbsp; At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; &nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Belonging&nbsp;&nbsp; At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment. Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Temporary Accommodation Supply Officer

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The Housing Regeneration Team contributes to the strategic development of the Council’s HRA portfolio and takes the lead on borough wide housing development projects and partnerships. The team is responsible for driving the corporate housing development programme and small sites programme by identifying and working up project opportunities that meet the Council’s vision and values and deliver the required outputs. Such schemes may individually extend to developed values of well over £100m per project. The purpose of this job is to have responsibility for managing projects within the Housing Development Programme and, thereby, contribute to the delivery of new homes in support of the Council’s objectives to deliver over 3,500 new affordable homes. The role of the Housing Enabling Manager presents an exciting opportunity to join a vibrant, forward thinking and pro-active team. 
The role is to drive action to accelerate the supply of housing in the Borough at pace. It recognises that historical supply is below requirements and that step change is needed to drive and support delivery. The role will also actively promote internally and externally the need for housing delivery at pace and provide information, advice and guidance to those with land to bring forward schemes. It will have a leading role in supporting the multi-disciplinary Regeneration and Development teams which will provide a governance structure to support the work programme. 
Contact Details: 
If you would like to know more about the role, please contact Aneesh Maini at <a href="mailto:aneesh.maini@enfield.gov.uk" target="_blank">aneesh.maini@enfield.gov.uk</a> 
If you have any difficulties accessing this information, please contact Elizabeth Loizou at <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> or at 020 8132 1615. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Housing Enabling Manager

<h4>About the role</h4><h4>Role Summary</h4>Deliver an effective and efficient customer-focused decant and rehousing service to TCH residents. To minimise void loss and ensure that TCH complies with all relevant legislation and guidance. <h4>Salary:</h4>£18,201 (part-time role 21 hours per week)<h4>Hours of Work:</h4>21<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I joined TCH in 1998 and have worked in various roles within the Housing Options team before becoming Housing Options Manager.Working in conjunction with so many teams and fantastic people across the business makes TCH a great place to work. Which must be why I stayed so long! Outside of work I enjoy yoga, music, TV, and a good book (but not all at the same time!)"Debbie Green- Housing Options Manager<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>Managing requests for urgent moves, for example where properties become uninhabitable due to fire or flood, where properties are in disrepair or where agreed by Contracts &amp; Compliance or Asset Investment.</li><li>Manage referrals to hotels for temporary decants and monitor the timescales for works to be completed to ensure that TCH is being as cost effective as possible. Attend regular weekly meetings with Contracts &amp; Compliance and receive updates from Asset Investment to monitor.</li><li>Monitor and manage decant cases to avoid undue delay where properties are to be redeveloped or sold.</li><li>Work in close collaboration with other departments regarding requests for temporary or permanent decants.</li><li>Review and monitor waiting list for decants, urgent and preplanned, including rolling decants where advised by Asset Investment.</li><li>Work in close collaboration with local authorities and other registered providers keeping up to date with the widest range of moving options for residents requiring a decant, urgent or management move.</li><li>Provide a responsive service to customer enquiries; maintain regular contact and provide progress updates to ensure a seamless service is provided.</li><li>Work together with the Housing Options Manager and Housing Options Administrator to review empty homes that could be considered for urgent moves or decants.</li><li>Regularly review the decant budget in conjunction with the Housing Options Manager to ensure that it remains within budget requirements.</li><li>Manage the raising and authorisation of payments to residents for Disturbance or Home loss ensuring that payments are made in line with TCH Policy and Procedure and liaise with residents regarding the options available to them.</li><li>Manage subsistence payments for those tenants displaced from their home.</li><li>Liaise with and develop working relationships with external agencies and internally to enable the provision of appropriate support services for customers.</li><li>Review and monitor internal waiting lists for Exceptional Social Needs and Management Moves to establish chain lettings to address multiple tenants housing needs.</li><li>Work with and organise contractors on availability and costings from each service provider.</li><li>Organise and log all payments. Accounting all costs for budget purposes. Payment of invoices and reimbursement to external service providers.</li><li>Prepare tenancy documentation and licence agreements for all decanted tenants including disclaimers before works can commence.</li><li>Update and log all CORE entries.</li></ul><h4>General</h4><ul><li>To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.</li><li>Recognise, respect and promote the different roles and diversity of the individuals within the business.</li><li>To actively contribute towards key performance indicators and professional standards.</li><li>Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li>Attend and participate in training and other meetings and staff events as required.</li><li>Be an effective member of your team, presenting a positive impression of your section and the business.</li><li>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.</li><li>Full driving licence and access to a car with relevant insurance for occasional travel to various sites across our area of operation.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Educated to GCSE level (or equivalent) including Maths and English - Essential</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Ability to identify residents’ re-housing needs and support requirements and work to ensure that these are in place. - Desirable</li><li>Experience of dealing with residents’ difficult and complex personal issues and supporting them through the re-housing process. - Desirable</li><li>Ability to build long lasting working relationships with residents and key stakeholders including hard to reach groups and work with them throughout the move process. - Essential</li><li>Ability to work with people in stressful situations who may be upset or aggressive and the ability to persuade and negotiate with both colleagues and members of the public to achieve a mutually agreed solution. - Essential</li><li>Ability to work across departments and services to deliver a coordinated customer focussed service and support throughout the re-housing process. - Essential</li><li>Experience of working in partnership, building effective relationships that generate positive outcomes for our customers and the organisation. - Desirable</li><li>Letting and allocations or tenancy management experience in a social housing environment - Desirable</li><li>Demonstrable experience of using Microsoft Office - Desirable</li></ul><h4>Behaviours</h4><ul><li>Excellent interpersonal skills and commitment to excellent customer service - Essential</li><li>Ability to work unsupervised, plan and prioritise workload to meet deadlines and agreed targets - Essential</li><li>Ability to deal with all customers in an empathetic and supportive manner - Essential</li><li>Ability to work effectively as part of a team - Essential</li><li>Problem solving skills with the ability to identify improvement opportunities - Desirable</li><li>Good verbal and written communication skills - Essential</li><li>Ability to deal with sensitive information maintaining discretion and confidentiality - Essential</li><li>The flexibility to adapt to changing workload demands and new organisational challenges - Essential</li><li>Negotiation and influencing skills - Desirable</li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 20 October 2025<h4>Interview Date:</h4>Wednesday, 29 October 2025<a href="https://prteam.typeform.com/to/GBklf28M" target="_blank">Apply now</a>





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Rehousing & Decants Officer

Join Us as a Housing Support Worker – Make a Real Difference in Young LivesAt Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence.This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.What You’ll Be DoingIn this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.What We’re Looking ForWe need someone who:<ul><li>Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.</li><li>Is creative and confident in engaging young people, whether through music, sports, art, or other interests.</li><li>Can work independently and as part of a team, managing a caseload and supporting residents with budgeting, benefits, and housing options.</li><li>Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.</li><li>Brings transferable experience from youth work, education, housing, or similar sectors.</li></ul>Why join us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What You’ll Get<ul><li>Up to 25 days’ annual leave plus bank holidays.</li><li>Flexible benefits including healthcare, dental, and discounts.</li><li>4x Life Assurance and up to 10% pension contribution.</li><li>Professional development, including funded apprenticeships.</li><li>Two paid volunteering days each year.</li><li>Family-friendly policies and a supportive team culture.</li></ul>Please read before applying:This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. We currently have several vacancies across Lambeth and Lewisham, so there’s a good chance we’ll find the right fit for you.We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! The selection process includes a virtual interview via Microsoft Teams, followed by a service visit to meet the team and see the environment.Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.For questions, contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>, we’re happy to help!If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





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Peabody

<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;<ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4>£12.75<h4>Hours of Work:</h4>Day, Evening and Night shifts available<h4>Contract:</h4>Bank/Casual <h4>Probation Period:</h4>NA<h4>Notice Period:</h4>ASAP<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!The Housing Support team enables people to maintain their independence in their own self-contained flats.If you enjoy making a difference to people's lives, then this role could be ideal for you!"Sharon Davies, Housing Officer<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 15 September 2025<h4>Interview Date:</h4>Wednesday, 24 September 2025<a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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Bank Housing Support Worker (Days, Evenings and Nights)

Job Description Organisation: London Borough of Waltham Forest Salary: PO3 £45,750 - £49,056&nbsp; Contract Type: Full-time-Permanent&nbsp; Working hours per week: 36&nbsp; Application Deadline: 05/11/2025&nbsp; DBS: Standard Proposed Interview Date(s): week commencing the 29th September &nbsp; Reference: 1844 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. About the role:&nbsp; We are looking for two proactive and detail-oriented Disrepair Coordinators to support our Disrepair Manager in delivering high-quality, responsive repair services to our residents. These roles are critical to ensuring that issues such as damp, mould, and general disrepair are managed effectively and resolved in a timely and cost-efficient manner. As a Disrepair Coordinator, you will be responsible for managing individual disrepair cases with works valued up to £50,000. You will play a key role in liaising with contractors, legal representatives, surveyors, and residents to ensure that all remedial work is carried out to a high standard while ensuring value for money and compliance with regulatory requirements.To manage and coordinate legal disrepair cases and arbitration processes, ensuring all disrepair claims are dealt with efficiently, with minimal legal and financial exposure for the Council. The role will ensure value for money is achieved in settling disrepair cases, coordinating with the repairs partnering and legal teams, as well as with residents You will monitor the progress of repair works, ensure accurate case documentation, and help identify trends or recurring issues that may need further investment or intervention. Your strong organisational and communication skills will be vital in coordinating multiple cases simultaneously and keeping all stakeholders informed throughout the resolution process. This is a great opportunity to join a collaborative team focused on delivering excellent housing outcomes. If you are solution-focused, able to work under pressure, and keen to make a positive impact on the lives of our residents, we encourage you to apply. &nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_Disepair_Litigation_Coordi.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;</a>&nbsp; Key Responsibilities:&nbsp; As a Litigation Coordinator, you will be responsible for managing a dedicated portfolio of disrepair cases, working in close partnership with contractors, legal representatives, and internal teams. Your primary focus will be to ensure timely and effective resolution of cases, while upholding a high standard of service for both tenants and leaseholders. You will play a vital role in maintaining accurate and up-to-date records for each case, including repairs history, associated costs, and legal documentation. This detailed case management will support effective monitoring and reporting across the disrepair program. A key part of your role will involve tracking expenditure and contributing to financial forecasting, enabling informed and strategic decision-making. You will support the Disrepair Manager in the prioritisation of cases based on urgency, risk, and available resources, ensuring that the program remains both responsive and efficient. This is a high-impact role that requires strong organisational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Your work will directly contribute to maintaining high living standards for residents and delivering value for money across the disrepair service. Qualifications and Requirements:&nbsp; Degree desirable. 5 GCSEs at grade A-C or equivalent to include English and Math's. Relevant qualifications in housing or legal fields, or equivalent experience in supporting the management of disrepair or litigation cases desirable. Evidence of Continuous Professional Development (CPD) in legal and housing Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; <ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;</li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp;</li> <li>Satisfactory DBS check;&nbsp;</li> </ul> As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon at <a href="mailto:Sharon-Leigh.Gordon@walthamforest.gov.uk" target="_blank">Sharon-Leigh.Gordon@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Disrepair Litigation Coordinator

Job Description “If you have previously applied for this position in the last 6 months, please do not apply again as we already have your application on file”. Organisation: London Borough of Waltham Forest Salary: PO6 £54,267 &nbsp;to £57,402&nbsp; Contract Type: Permanent, Full time Working hours per week: 36 Hours Application Deadline: 31/10/2025 Proposed Interview Date(s): To be confirmed &nbsp; About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_Lead_Developer_PO6_1789.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;</a> About the role:&nbsp; London Borough of Waltham Forest is looking for a Lead Developer who has passion for improving digital systems and processes. Over the last two years, our Housing Service digital transformation programme has brought in a number of exciting new developments that are enhancing the way our teams work and how residents access our services. &nbsp; As our Lead Developer, you will be a manager in a small team with a significant impact in shaping the future of digital housing services. As part of the Housing Systems Team, you’ll work across a range of departments and services, collaborating with colleagues and partners to design and deliver efficient solutions. Your work will directly influence how we serve our residents, improving both internal processes and customer experience. This is a unique opportunity to see the results of your work making a difference in the real world, as you take ownership of complex projects that deliver meaningful, lasting impact. This role requires advanced knowledge of housing management systems such as NEC Housing, NEC Document Management system, MRI Jigsaw along with strong skills in SQL. You’ll be responsible for translating complex business processes into technical deliverables, managing multiple projects and guiding teams to deliver high quality services that support housing operations and tenant experience improvements. You’ll work within a policy and regulatory framework, applying best practices in system development while exercising professional judgement on sensitive data and stakeholder needs (internal and external). The role involves planning and coordinating your own work and that of others, offering specialist advice and developing solutions to monitor and improve performance across high profile statutory services. You’ll be expected to manage competing prioritise, provide accurate project estimates and ensure quality assurance through testing and validation of system development. This position requires excellent communication and interpersonal skills, with the ability to explain technical concepts in non-technical language and influence a wide range of stakeholders. You’ll be accountable for the secure use of sensitive data, resources and expected to use creativity and initiative to solve complex issues in a dynamic and sometimes unpredictable environment. Your ability to work independently, think strategically, and deliver results under pressure will be key to your success in this role.&nbsp; Key Responsibilities:&nbsp; <ul> <li>Lead on design, development and implementation of changes to the housing management and related systems.</li> <li>Develop new processes, procedures and modules in the housing management systems ensuring they are well documented.</li> <li>Lead on critical annual tasks such as Rents Year End, Service Charges Estimates and Actuals, as well as annual system upgrades.</li> <li>Have a working knowledge of different housing services that are &nbsp;provided by a local authority.&nbsp;</li> </ul> Qualifications and Requirements:&nbsp; <ul> <li>Hold a degree or equivalent or vocational qualification in relevant subject or area.</li> <li>Have expert knowledge and experience of housing management systems including but not limited to NEC Housing, NEC document management and MRI Jigsaw.</li> <li>Experience of using database structure query language (SQL).</li> <li>An excellent understanding of API development, documentation and best practices.&nbsp;</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Moynul Hoque at <a href="mailto:Moynul.Hoque@walthamforest.gov.uk" target="_blank">Moynul.Hoque@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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72 Housing Jobs in Dartford, UK