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Organisation: London Borough of Waltham Forest&nbsp;Directorate: PlaceGrade: &nbsp;Scale 6 - PO1 (career graded role)Salary: £32,925 - £40,833 PA &nbsp;(depending on experience)Market Supplement / Retention Bonus: yesContract Type: Full-time/PermanentDBS: Enhanced BarredWorking hours per week: 36Application Deadline: &nbsp;24/06/2025Proposed Interview Date(s): TBCReference: 1777Previous applicants need not apply.About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. A great example of this commitment recently saw the release of a number of homes that were made available to people who live or work in the borough at discounted market rents.The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;About the role:&nbsp;4 x Posts availableThis is a fantastic opportunity to make a real difference to some of the most vulnerable residents in the borough. Are you pro-active, resourceful, customer-resolution focused? Then this role might be for you.&nbsp;As a Housing Options &amp; Assessment Officer, you’ll be working in a busy and often challenging environment, where you will be supporting our vulnerable residents, some of whom may have complex needs. If you join our team, you’ll be focused on preventing residents from becoming homeless, as well as providing&nbsp;tailored support and interventions when prevention is not an option.The successful candidate will have at least 2 years experience of working within a busy Prevention and Assessment Service, as well as being enthusiastic, resilient and self-motivated.The ability to provide a high standard of housing advice and guidance to residents and landlords is essential.&nbsp; Great organisational, communication and negotiating skills are a must.For more information please visit our website page - <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/explore-career-housing" target="_blank">Explore a career in Housing | London Borough of Waltham Forest</a>&gt;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/Role%20Profiles/2020_housing_options_officer_sc6-po1%20.pdf" target="_blank"> Click here to download the Role Profile</a> &lt;&lt;&nbsp;Key Responsibilities:&nbsp;<ul> <li>Deliver a high quality and collaborative assessment of the housing requirements and options for people in housing need.</li> <li>Understand the abilities and the complex, multiple needs of individual residents/households.</li> <li>Motivate and empower residents to find and sustain new housing through the creation of Personal Housing Plans.</li> <li>Assessing residents against the prevention, relief and main duties in the Homelessness Reduction Act.</li></ul>Qualifications and Requirements:&nbsp;<ul> <li>3 A levels or equivalent through experience</li> <li>Demonstrable ability in written English and basic mathematics</li></ul>Terms and conditions:&nbsp;The below terms and conditions apply to this role:&nbsp;<ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;</li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp;</li> <li>Satisfactory DBS check;&nbsp;</li> <li>Suitable driver’s license; &nbsp;is desirable not essential</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;REDEPLOYEES ONLYInterested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>.Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Sharron Stewart, <a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a> or Gbemi Tinubu-Pratt <a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the Human Resources recruitment privacy notice.





<ul></ul>

London Borough Of Waltham Forest

Housing Options and Assessment Officer (4 jobs available)

<ul></ul>

Please apply online via the link provided.



Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We have an excellent opportunity for an outstanding candidate with a passion for social housing to provide leadership on our Rent and Service Charge management.&nbsp;
Reporting to the Head of Finance, you will manage the service charge and rent setting across our leasehold, shared ownership, social and affordable rents portfolio, ensuring compliance with statutory and regulatory requirements. You will directly manage the Rents &amp; Service Charge Analysts and ensure that high quality services are provided internally and externally.
The role will be responsible for the development and delivery of the annual plan in relation to rents and service charge activities and will also contribute to the overall management of Hexagon.
Our ideal candidate will have:
<ul>
<li>Considerable experience of rent and service charge management in the housing sector.</li>
<li>AAT or equivalent accounting qualification.</li>
<li>Experience of using housing management and financial systems (e.g. SUN/CIVICA).</li>
<li>Considerable knowledge of regulation/legislation related to the setting and management of rents and service charges.</li>
<li>Track record of delivering service improvements and the ability to work across teams.</li>
<li>Experience of managing and developing staff.</li>
<li>Excellent verbal and written communication skills.</li>
<li>A positive “can do” attitude and a commitment to a high standard of service delivery.</li>
</ul>
If you think you have the skills to do all this and more, we want to hear from you.
This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.
For further details and to apply, please click on the apply link above.
No agencies.
Closing date: Sunday 29 June 2025.
Interviews will be held on Wednesday 9 July 2025.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact <a href="mailto:recruitment@hexagon.org.uk" target="_blank">recruitment@hexagon.org.uk</a>

Rent & Service Charge Manager

<ul></ul>





About the Role and Our Ideal CandidateWe are a groundbreaking, innovative housing partnership working as a not for profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.The housing stock is owned by the London Borough of Sutton, the day to day management, maintenance and asset investment is the responsibility of SHP. We embarked on a large&nbsp; transformation programme for both residents and colleagues, have achieved Customer Service Excellence and the&nbsp; Domestic Abuse Housing Alliance (DAHA) accreditation, and will be delivering our new asset investment programme based on the best stock condition survey data in the sector, delivering investment to residents homes, fire and building safety works along with much more.&nbsp; We have a strong commitment to colleague engagement, health, wellbeing and flexible working.We are looking for&nbsp; a skilled professional who is able to lead the Home Ownership Service reporting to the Operations Director.&nbsp; The successful candidate will be responsible &nbsp;for a range of duties including&nbsp; service and major works billing and collection, right to buy and resales, leading the buy back and acquisition programme on behalf of LB Sutton, carrying out Section 20 consultation for major works, procurement and long term qualifying agreements, representing SHP for regeneration sites and develop new business opportunities to provide leasehold and shared ownership services for third party organisations, and will be able to forge strong collaborative relationships with a wide range of key stakeholders to deliver successful outcomes for residents and partners. &nbsp;An ambitious and inspirational leader you will inspire colleagues with their passion for home ownership and customer service excellence. You will have a proven track record of achievement at senior level in social housing, either with a local authority or a registered provider.&nbsp; It is desirable for you to be a member of a relevant professional body such as the Chartered Institute of Housing or equivalent or be willing to undertake professional development leading to a qualification.&nbsp; You must be passionate about excellent customer service, meeting challenging performance outcomes and training and developing knowledge in others. You will be an excellent communicator, able to influence across the business and have the confidence and professionalism to work with colleagues at all levels. With experience of operating at a senior leadership level in a housing context, you’ll have experience of budgeting, financial forecasting and reporting within a commercial setting and a good understanding of housing and landlord regulatory compliance requirements. Commercially driven and able to deliver efficiency savings and achieve value for money but through collaborative working to achieve the best outcomes for tenants. Experience of working in a client / contractor relationship delivering performance and financial targets will be a key part of this role. Out total reward offer includes:<ul>
<li>33 days annual leave, plus 8 statutory holidays</li>
<li>Local Government Pension Scheme</li>
<li>Simply Health medical cash plan</li>
<li>Modern and flexible working environment&nbsp;</li>
<li>Hybrid working&nbsp;</li>
<li>HOME Awards</li>
<li>Personal and professional development</li>
</ul>Before applying please refer to the Role Profile and ensure you meet the essential criteria.&nbsp;

London Borough of Sutton

Home Ownership Lead

<ul></ul>





We’re seeking Area Tenancy Managers to join Brent’s Housing Management Service and help us deliver our fantastic transformation agenda!
&nbsp;
An excellent offer….
&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. &nbsp;
The Post
As an Area Tenancy Manager (Housing Officer), you’ll manage end-to-end tenancies for a patch of social tenants or licensees. You will provide varied support to Brent residents to help them live safely and comfortably in their homes, acting as the face of the landlord for your patch.
You'll have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing support based on an individual person’s needs. This role is an excellent career opportunity to develop varied skills, experience and knowledge across the social housing sector.
With a consistent and smaller patch of properties, you’ll improve the quality and perception of the Housing Management Service. You’ll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent’s estates and homes are good quality, safe, and secure.
You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.
The Person
We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You will have excellent customer service skills, empathy for people and a clear focus on tenant satisfaction and getting results.&nbsp; We promote values and expect our people to be motivated by improving the wellbeing of their tenants, and making positive contributions to their team and the service. &nbsp;
Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential. &nbsp; You’ll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career.

Brent Council

This is Brent

Area Tenancy Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4517/Housing_Solutions_Prevention_Officer_-_JD.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4517/Housing_…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4518/Housing_Solutions_Prevention_Officer_-_PS.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4518/Housing_…</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We have a new opportunity to join our Housing Solutions team on a fixed term two year contract to end around March 2027.&nbsp;
We are seeking a highly motivated and enthusiastic Housing Solutions Prevention Officer. Your role will be to work closely with key partners on the early identification of households who might be at risk of homelessness and provide a comprehensive homelessness prevention service, using advice and guidance with the aim of finding solutions for households who are at risk of homelessness and prevent homelessness from happening.
The post holder will be required to work collaboratively with the Housing Solutions Officers, Temporary Accommodation Service, and the Allocations Service to ensure a high-quality customer focused, service is offered to all customers.
You will have recent experience of working in a homeless prevention or housing advice/options role with a local authority, Registered Social Landlord, homeless charity or similar. Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">https://www.tmbc.gov.uk/council/working-us</a>
For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager by emailing&nbsp;<a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">claire.keeling@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Tonbridge & Malling Borough Council

Housing Solutions Prevention Officer

<ul></ul>





Grants Processing Officer Required&nbsp;&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp; &nbsp;&nbsp;The Post
This is an excellent opportunity to join a successful team in providing a high quality; customer focussed front-line service facilitating adaptations for residents who are elderly, young, vulnerable or have disabilities.
Private Housing Services have a successful adaptation program, we also provide assistance to residents with property repair needs. We are seeking to appoint an additional Grants Processing Officer to assist with the increase in demand for our service.
You will be responsible for processing enquiries for disabled adaptations, handyperson and hospital discharge service, and enquiries for repairs. This will involve liaising with customers, hospitals, occupational therapists and contractors, effectively dealing with enquiries about the service and offering a support function for our very busy grants &nbsp;team.
Attention to detail and the ability to accurately record information is essential as well as the ability to communicate with customers, their representatives and our internal and external partners
The Person
<ul>
<li>Are you customer focussed?</li>
<li>Do you have a keen eye for detail and accuracy?</li>
<li>Do you have the ability to work effectively, both on your own and within a team?</li>
<li>Do you possess excellent oral and written communication skills?</li>
<li>Are you able to effectively prioritise your own workload and work to deadlines?</li>
</ul>
If so, we welcome your application!
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
•&nbsp;&nbsp;&nbsp;&nbsp;27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service •&nbsp;&nbsp;&nbsp;&nbsp;Very generous employer pension contribution •&nbsp;&nbsp;&nbsp;&nbsp;Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) •&nbsp;&nbsp;&nbsp;&nbsp;A wide range of family friendly policies such as parental leave •&nbsp;&nbsp;&nbsp;&nbsp;Access to affordable parking nearby •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Zipcar scheme&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Employee Assistance programme for free confidential counselling •&nbsp;&nbsp;&nbsp;&nbsp;Season ticket loan for public transport •&nbsp;&nbsp;&nbsp;&nbsp;Cycle to work scheme and good onsite facilities •&nbsp;&nbsp;&nbsp;&nbsp;Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.

Grants Processing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3127/Housing_Solutions_Officer_-_JD.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3127/Housing_…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3128/Housing_Solutions_Officer_PS.doc" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3128/Housing_…</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



This is an exciting time to be joining the Housing Service at TMBC. We have a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough.
Your role will be to assess the circumstances of those in housing need in a holistic way providing a high quality, comprehensive personalised advice service which address housing need and empowers people to maximise their income, employment and training opportunities and promotes financial inclusion.
Particular emphasis will be on the prevention, relief and resolution of housing need and homelessness to enable improved housing and wellbeing, ensuring that customers have access to appropriate support, guidance and advice on other areas of their lives that may be impacting on their housing situation.
You will have recent experience of working in a housing advice/options or homeless prevention role with a local authority, Registered Social Landlord, homeless charity or similar.
Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.
Closing date: 26/06/2025&nbsp; &nbsp;
Interview date: 10/07/2025
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">https://www.tmbc.gov.uk/council/working-us&nbsp;</a>
For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager on <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">claire.keeling@tmbc.gov.uk</a> (Direct candidates only, strictly no agencies please)

Housing Solutions Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4172/Move_on_Officer_-_JD.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4172/Move_on_…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4173/Move_on_Officer_-_PS.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4173/Move_on_…</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about helping people take the next step toward stable, independent living? 
We’re looking for two dedicated and proactive Move On Officers to join our Housing Solutions Service. This is a pivotal role where you’ll be at the heart of supporting individuals and families as they transition out of Temporary Accommodation (TA), ensuring their journey is as smooth and empowering as possible.
As a Move On Officer, you’ll be the key link between applicants, housing officers, and accommodation providers—making sure placements are suitable, cost-effective, and short-term. You’ll be instrumental in identifying move-on opportunities early, coordinating transitions, and maintaining regular contact with clients to keep their housing journey on track. Your work will directly contribute to reducing the reliance on TA and improving outcomes for those in housing need.
This is more than just a housing role—it’s about making a real difference in people’s lives. You’ll collaborate with a wide network of internal teams and external partners, from social services to community safety, to ensure every applicant receives the support they need.
If you’re someone who thrives on meaningful work, values strong customer service, and is ready to take on a role with real impact, we’d love to hear from you.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">https://www.tmbc.gov.uk/council/working-us</a>
For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager by emailing&nbsp;<a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">claire.keeling@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Move On Officer 2-year FTC

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4166/Specialist_Housing_Officer_RSI_role_profile.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4166/Speciali…</a></li>
</ul>

Please apply online via the link provided.





The vacancy





Your day might begin with a welcome visit to new tenants who have just moved in, ensuring they feel settled and understand the support available to them. You might then attend a Residents’ Association meeting to listen to concerns about local issues and identify potential solutions. Later, you could be showing residents how to use Peabody’s self-service tools for managing their accounts, before heading out to support a vulnerable resident in need of your assistance.
As a Specialist Housing Officer, no two days will be the same. You’ll play a crucial role within your community, supporting residents’ practical needs, promoting their wellbeing, and ensuring community safety. With a focus on helping vulnerable residents who have a history of rough sleeping, you’ll actively work with them to manage their homes and neighbourhoods, improving Peabody’s services and always putting residents’ needs first.
About you:
You are a people person who thrives on solving problems and making a positive difference. Collaborative and resourceful, you build strong relationships across teams to find creative solutions. This role will require you to work in the office for 1 day per week, with the flexibility to work remotely for the remaining days.
Your responsibilities will cover all aspects of housing management, including estate, scheme, and property inspections, signing up new residents, identifying and resolving issues including ASB, and capturing feedback to enhance customer satisfaction. If you are driven by a passion for supporting people and helping them thrive, we want to hear from you.
This role will require a full UK Driver’s license and a full enhanced DBS check. You will also need to participate in an out of hours on call rota.
To be successful in this role, you’ll need:
<ul>
<li>A commitment to delivering first-class customer service.</li>
<li>Resilience, flexibility, and a positive, compassionate, can-do attitude.</li>
<li>Strong organisational skills with the ability to self-manage a diverse and varied workload effectively.</li>
<li>Experience in a customer-facing role, ideally within housing management or the social housing sector.</li>
</ul>
Here are just a few of the benefits of working at Peabody:&nbsp;
<ul>
<li>30 days’ annual holiday, plus bank holidays</li>
<li>two additional paid volunteering days each year </li>
<li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li>
<li>4 x salary life assurance</li>
<li>up to 10% pension contribution</li>
</ul>
Are you ready to apply?&nbsp;
If you have any questions about this role, please email Talent Specialist,&nbsp;Chloe Singleton&nbsp;at&nbsp;<a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>
Interviews will be ongoing&nbsp;
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Peabody

Specialist Housing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3198/Housing_Solutions_Officer_-_JD.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3198/Housing_…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3199/Housing_Solutions_Officer_PS.doc" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3199/Housing_…</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



This is an exciting time to be joining the Housing Service at TMBC. We have a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough.
Your role will be as an initial point of contact to those in housing need and provide a high quality, comprehensive personalised advice service which address housing need and empowers people to maximise their income, employment and training opportunities and promotes financial inclusion.
Particular emphasis will be on making initial assessments of housing need and homelessness to enable improved housing and wellbeing, ensuring that customers have access to appropriate support, guidance and advice on other areas of their lives that may be impacting on their housing situation.
You will have recent experience of working in a housing advice/options or homeless prevention role with a local authority, Registered Social Landlord, homeless charity or similar.
Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.
Closing date: 26/06/2025
Interview date: 10/07/2025
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">https://www.tmbc.gov.uk/council/working-us&nbsp;</a>
For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager on <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">claire.keeling@tmbc.gov.uk</a> (Direct candidates only, strictly no agencies please)

21 Housing Jobs in Dartford, UK