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Area ManagerWe offer a hybrid working approach, but you'll be expected to spend the majority of your working week within our local communities and neighbourhoods.As an Area Manager, you’ll play a crucial role in the delivery of Peabody’s customer services ambition by managing, supporting and motivating a team of Neighbourhood Managers to deliver a high-performance customer focused housing service to our customers. You’ll embed the Better Together culture and ensure staff follow through our values, demonstrating Simple, Safe and Smart ways of working.You’ll provide housing operations expertise to the housing teams and the wider business, and you’ll use data and insights to really understand the customers in your area. You will be leading on the implementation and delivery of housing management services at Dagenham Green, a new and exciting multi-tenure development in East London. You’ll be an energetic and inspiring leader and manager, and you’ll have a strong track record of delivering excellent customer service, to deliver tangible outcomes. You’ll represent Peabody at relevant forums and lead the development of strong relationships that benefit the interest of Peabody and our customers. You’ll contribute to the continuous improvement of services by taking the lead on projects and ongoing tasks on behalf of the team and ensure your team manage their budget effectively and provide input into the annual budget setting and service charge budgets.If you’re an excellent communicator with strong problem skills and the ability to influence, negotiate and persuade, this could be the role for you. You’ll have experience in managing community safety and tenancies, coupled with knowledge of housing legislations, regulatory standards and good practice, and can diffuse difficult and challenging situations. This role includes out of hours, and you are required to be out on site at least once a week and office based once a week.To be successful in this role, you’re:<ul><li>experienced in staff management or leadership</li><li>able to demonstrate a good level of practical knowledge and skills around problem solving and the ability to defuse difficult and challenging situations</li><li>an excellent communicator, both verbal and written</li><li>understanding of administrative processes and systems, including systematic investigations</li><li>able to demonstrate a professional approach in the knowledge of conflict management</li><li>experienced in using a wide range of IT software packages</li><li>knowledgeable of relevant legislation for dealing with community safety issues and how the law can be applied in different scenarios.</li><li>knowledgeable of the Anti-Social Behaviour Act 2014, Care Act 2014 and Children’s Act 1989</li></ul>Our Assessment ProcessOur fair, inclusive, and transparent recruitment process includes an in-person interview and assessment on the 21 November 2025. Why Join Us?When you join Peabody, you’re joining a team guided by our values. Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>Please read before you apply<ul><li>You must have the right to work in the UK; we are unable to provide visa sponsorship.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li><li>A full UK driving licence and access to a vehicle is preferable</li><li>This role will require a Basic DBS check.</li></ul>If you're a proactive, values-led leader with a strong track record in housing and community services, and you thrive on building relationships and driving performance, we’d love to hear from you. Please apply by submitting an anonymised CV along with a short statement outlining why you're the ideal candidate for this role.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Peabody

Area Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9382/Maternity_Cover_Compliance_Manager_JD_Oct_25.pdf" target="_blank">Maternity_Cover_Compliance_Manager_JD_Oct_25</a></li>
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COMPLIANCE MANAGER (12 months fixed term contract Maternity Cover)
“An exciting, fixed term contract of 12 months duration has become available to provide maternity cover for our Compliance Manager.
This important role will suit someone with previous experience in the sector, a deep understanding of compliance, and a keen eye for detail with a flexible attitude.
We may be small in terms of the number of assets we own and manage, but we treat compliance very seriously. 
With a broad portfolio of stock – mainly providing independent living for over 55’s – we are looking for someone with drive and enthusiasm.

Compliance Manager (12 Month Fixed Term Contract Maternity Cover)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9381/Asset_Technical_Officer_JD_PRG_-_Oct_2025.pdf" target="_blank">Asset_Technical_Officer_JD_PRG_-_Oct_2025</a></li>
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ASSET TECHNICAL OFFICER ROLE
“We have a vacancy for a key role in our Asset team".
An exciting opportunity to become an Asset Technical Officer has arisen at Greenhill Housing Association for the right person.
We are looking for someone keen to either start or develop their career in asset management.
Supporting the Director of Asset management you will be involved in a broad range of projects and tasks, from carrying out property inspections and writing reports/letters through to organising stock condition surveys.
Don’t worry if you don’t yet have professional qualifications – enthusiasm and willingness to learn are key. Oh, and we will help train you and steer you in the right direction.
Sound good? Want to learn more?&nbsp;&nbsp;

Asset Technical Officer

Join Our Talent Pool as a Housing Support Worker – Make a Real Impact in the Lives of Vulnerable AdultsAt Peabody, we’re committed to supporting adults who are homeless or have experienced rough sleeping to rebuild their lives. We’re creating a Talent Pool of compassionate, proactive individuals ready to provide practical and emotional support to those facing housing insecurity.This is not a care role. It’s about empowering people to take steps toward stability and independence—helping them access housing, manage benefits, and develop essential life skills.Where You’ll Be WorkingWe have services based in Hackney and Islington.What You’ll Be DoingYou’ll work directly with adults who may be navigating complex challenges such as trauma, mental health issues, or substance misuse. Your role will involve:<ul><li>Supporting individuals to access and sustain housing</li><li>Assisting with budgeting, benefits, and tenancy management</li><li>Creating a safe, respectful, and non-judgmental environment</li><li>Encouraging engagement in meaningful activities and community connections</li><li>Collaborating with colleagues and external agencies to ensure holistic support</li></ul>What We’re Looking ForWe’re looking for someone who:<ul><li>Builds trust and rapport with vulnerable adults, especially those with lived experience of homelessness</li><li>Is confident and creative in engaging people through shared interests or community activities</li><li>Can manage a caseload and work both independently and as part of a team</li><li>Has strong communication and IT skills, with knowledge of safeguarding and support planning</li><li>Brings transferable experience from housing, support work, social care, or related fields</li></ul>Why Join Us?When you join Peabody, you become part of a team that lives by our values: Be Kind • Do the Right Thing • Love New Ideas • Celebrate Diversity • Keep Our Promises • Pull TogetherWe’re dedicated to creating a workplace where everyone feels supported, included, and empowered.What You’ll Get<ul><li>Up to 25 days’ annual leave plus bank holidays</li><li>Flexible benefits including healthcare, dental, and discounts</li><li>4x Life Assurance and up to 10% pension contribution</li><li>Professional development, including funded apprenticeships</li><li>Two paid volunteering days each year</li><li>Family-friendly policies and a supportive team culture</li></ul>Please Read Before ApplyingThis is a full-time, onsite role. You’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is essential.We’re reviewing applications as they come in, so keep an eye on your inbox and phone!Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.For questions, contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>, we’re happy to help!If this sounds like the right fit for you and you’d love to be part of Peabody, join our Talent Pool today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.<ul></ul>

Join our Talent Pool as a Housing Support Worker (Adults) North London

Join Our Talent Pool as a Housing Support Worker. Make a Real Difference in Young LivesAt Peabody, we’re passionate about creating opportunities for young people to thrive. We’re building a Talent Pool of kind, proactive individuals who are ready to support young people including care leavers on their journey to independence.This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.Where You’ll Be WorkingWe have schemes based in Islington and Hackney.What You’ll Be DoingYou’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.What We’re Looking ForWe need someone who:<ul><li>Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.</li><li>Is creative and confident in engaging young people, whether through music, sports, art, or other interests.</li><li>Can work independently and as part of a team, managing a caseload and supporting residents with budgeting, benefits, and housing options.</li><li>Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.</li><li>Brings transferable experience from youth work, education, housing, or similar sectors.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind • Do the Right Thing • Love New Ideas • Celebrate Diversity • Keep Our Promises • Pull TogetherWe believe in creating a workplace where everyone feels supported, included, and empowered.What You’ll Get<ul><li>Up to 25 days’ annual leave plus bank holidays</li><li>Flexible benefits including healthcare, dental, and discounts</li><li>4x Life Assurance and up to 10% pension contribution</li><li>Professional development, including funded apprenticeships</li><li>Two paid volunteering days each year</li><li>Family-friendly policies and a supportive team culture</li></ul>Please Read Before ApplyingThis is a full-time, onsite role. You’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.For questions, contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>, we’re happy to help!If this sounds like the right fit for you and you’d love to be part of Peabody, join our Talent Pool today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





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Join our Talent Pool as a Housing Support Worker (Young People) - North London Based

<h4>About the role</h4><h4>Role Summary</h4>Housing Support Worker The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows: (i)To respond to emergency calls from tenants, responding in accordance with agreed procedures; (ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society (iii)To ensure the scheme is safe and action any required emergency repairs and log any other (iv)To complete administrative tasks as directed by the Housing Officer The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes We have extra care schemes in the following areas:Lawson House (Larkfield) Watling Court (Gravesend) Meadow View Court (Wateringbury) Rosewell House (Tonbridge)If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. <h4>Salary:</h4>£12.75ph<h4>Hours of Work:</h4>Flexible<h4>Contract:</h4>Bank, fixed term contract and permanent (Depending on what is available)<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. 2. Tenancy Support 2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.2.2 The post holder will ensure that appropriate records are maintained relating to services provided. 3. Scheme Safety and Repairs 3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures 3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. 4. Other Duties 4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. •Recognise, respect, and promote the different roles and diversity of individuals. •To actively contribute towards the key performance indicators and professional standards. •Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. •To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. •To participate in training, attend other meetings, and staff events as required. •Be an effective member of your team, presenting a positive impression of your section and the Group. •Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. •Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. •Maintain awareness of budget requirements and value for money while delivering your role. •Consider and highlight any risk to the organisation or individuals whilst delivering your role. •Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<h4>About You</h4><h4>Education &amp; Qualifications</h4>•Demonstrate evidence of competence to undertake the post •Housing management (or similar) experience in the voluntary, public or private sectors •Willing to undertake training •Efficient and effective administrative skills. •To demonstrate honesty, trustworthiness, reliability and respectfulness. •Enhanced Disclosure from the Disclosure and Barring Service. •Application of H&amp;S practices •Health and Safety risk assessment<h4>Key Skills &amp; Competencies</h4>•Ability to manage and work within a small budget •Use of IT to facilitate and support improvements to services, good communications and useful Management Information<h4>Behaviours</h4>•Ability to lead and motivate •Manage conflict •Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities •Recognise and work to meet where possible the diverse and unique needs of each tenant •Strong commitment to non-discriminatory housing services •Ability to have ideas accepted even in the face of initial opposition •Negotiate effectively, •Good communication skills - both written and verbal •Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives •Commitment to providing excellence in Housing Services •Think ahead and plan •Demonstrate a positive attitude towards change •Take on further responsibilities •Undertake relevant training and development •Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Some flexible approach to working hours may be required •Ability to represent the organisation and lead and participate in a wide range of social activities •Be aware of support needed by others and identify and address any issues at an early stage where possible •Consider how actions could support others •Be prepared to give encouragement and offer assistance or advice when needed •Strong sense of customer focus •Explain things logically •Keep to the point •Style that is warm, caring and friendly •Express ideas confidently where required •Caring and compassionate towards people in need of care and support •Tailor style and service to meeting individual’s needs •Build rapport with customers, colleagues and staff •Demonstrate a pleasant, professional manner •Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant •Ask questions to gather necessary information •Weigh the advantages and disadvantages of a course of action before reaching a decision •In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 28 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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Town and Country Housing

Housing Support Worker

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Salary: £42,221 - £47,940 Grade:&nbsp;Level 3 Zone 2 Location:&nbsp;5 Pancras Square N1C 4AG&nbsp; &nbsp; &nbsp; &nbsp; Contract Type:&nbsp;12 Months (Fixed Term) Hours:&nbsp;36 Hours (Full Time) Closing Date:&nbsp;Thursday 13^th November 2025 at 23:59&nbsp; About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp; What You’ll Be Doing This is a dynamic and rewarding role within the temporary accommodation sector, where you will be responsible for providing proactive housing management services across a diverse property portfolio. You will ensure that council-owned properties, leased accommodation, hostels, and nightly paid accommodation are well maintained, safe, and compliant with health and safety regulations. Your primary focus will be to support homeless households in temporary accommodation, maximising tenancy sustainment and managing tenancy breaches. You will liaise with landlords and property providers to ensure that all obligations are met, and you will carry out welfare checks and property inspections to safeguard both tenants and housing stock. To view the Job Profile, please&nbsp;click HERE or copy and paste the below URL into your browser: &nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11442251/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11442251/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We are seeking an enthusiastic individual who shares our ambition to make Camden the best place to live and work. You will have a strong commitment to providing a relational service, with the best outcomes for residents at the heart of your work. You’ll bring experience in housing or property management, as well as a deep understanding of the Housing Act 1996, welfare benefits, and tenancy sustainment. Proactive and solution-focused, you will act swiftly to address issues and ensure that services are accessible, transparent, and responsive to the diverse needs of residents. Above all, you will have a caring approach, valuing collaboration and inclusivity, and working with the team to ensure that no one is left behind. Find out more at our Recruitment Open Day If you'd like to learn more about this role, along with other exciting housing opportunities at Camden, we’d love to meet you at our Recruitment Open Day. This is a fantastic chance to hear about the roles available, meet some of the team, and ask questions about working in housing at Camden. Book your place at the recruitment open day&nbsp;here. We're passionate about building a better Camden, and our housing services are at the heart of that mission. To learn more about the exciting work we're doing and why now is the perfect time to join us,&nbsp;watch our video here. What We Offer At Camden, you’ll receive a host of benefits including: <ul> <li> 27 days annual leave for new starters, rising to 31 days after 5 years </li> <li> Local Government Pension Scheme </li> <li> Flexible working opportunities; </li> <li> Interest free loans </li> <li> Access to our incredible staff networks </li> <li> Career development and training </li> <li> Wellbeing support and activities </li> </ul> Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. &nbsp;Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment. Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Temporary Accommodation Housing Officer

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamThe Royal Borough of Kingston-Upon-Thames and the London Borough of Sutton have successfully provided a Shared Environment Service since 2016. Part of this strategic collaboration is the joint Home Improvement Agency providing disabled adaptations and housing renewal services across both boroughs. &nbsp;With a shared budget of over £2 million we are looking for a Lead Officer to manage the team. The team provides information, advice and support services to older and disabled residents who wish to adapt, repair or maintain their existing home or consider alternative housing options.About the Role and Our Ideal CandidateWe are looking for a Lead Officer to shape and manage the team of caseworkers and surveyors. This is an opportunity to influence how funding, information and advice can be used to improve resident’s lives and regenerate urban areas. &nbsp;You will be innovative in providing HIA services, while forming strong public health and health service links to provide a holistic approach to assist our most vulnerable residents. &nbsp;As an operational manager with recent experience of administering disabled facilities grants or housing renewal grants, or surveying you will thrive on creativity and seek new ways to deliver grants and other financial assistance, linking into the wider public health agenda of preventative health care.&nbsp; You will need to be organised and flexible, providing a strong lead for the team as we find new ways of delivering outcomes for our residents. Experience of partnership working and/or contract management would be desirable.&nbsp;The Royal Borough of Kingston and London Borough of Sutton are key partners and have adopted an approach based on strategic collaboration. This has already resulted in a number of shared services. &nbsp;The Shared Service does not operate from one location and you will be expected to work across both boroughs&nbsp; For an informal discussion about the role please contact Austen Lucas, Team Leader on 020 8770 5000.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Lead Officer - Residential Renewal

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Job Title:&nbsp;Housing Lead
Location:&nbsp;Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access.&nbsp;
Salary:&nbsp;£30,400
Shift Pattern:&nbsp;37.5 hours per week Monday to Friday between 09:00 - 17:00. You may need to be flexible on these hours as per service requirements.
About the role
This is an exciting opportunity to join a new service which works with offenders as they are released from prison. It is a community based setting, rather than custodial where residents can go out in the community, depending on their Licence restrictions. Join our team as a Housing Lead to play a major part in supporting our residents with their long term housing needs. You will act as a bridge between various housing stakeholders and residents, to ensure a tailored move on plan is put in place which meets the needs of all. We thrive to ensure our residents have the right access to resources and tools to support them in reintegrating into the community, and re-establishing relationships to support with their rehabilitation.&nbsp;
Responsibilities include:
<ul>
<li>Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents</li>
<li>Work with the wider team to support residents with their long term needs</li>
<li>Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes</li>
<li>Provide regular reports and updates</li>
<li>Manage current resident tenancies, ensuring timely rent payment</li>
<li>Support with property and building management and maintenance including scheduling repairs</li>
</ul>
About you
We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have:
<ul>
<li>Previous experience in coordinating/delivering activities and interventions with people from different backgrounds</li>
<li>Experience of working with people of complex backgrounds and/or a good understanding of the sector</li>
<li>Knowledge of risk management and risk assessment</li>
<li>Knowledge of license conditions and public protection</li>
<li>Knowledge of tenancy management, able to share knowledge with others in the team and residents</li>
<li>Understanding of the housing and social needs of people with multiple and complex needs</li>
<li>The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.</li>
<li>Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others</li>
<li>Ability to influence and negotiate positive outcomes with others</li>
<li>Proactive in making decisions</li>
<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li>
</ul>
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages.&nbsp;As a note, Interviews are scheduled for week commencing 10th November.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Housing Lead

As a Service Charge Specialist at Peabody, you’ll use your experience of managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services we provide. No two days are the same. One morning you could be responding to resident enquiries by phone or email, before analysing costs to ensure service charge bills are accurate. Later, you might be meeting with neighbourhood, property services, or estate services teams to make sure charges reflect the services being delivered. Throughout the day, you’ll be building relationships, solving problems, and ensuring residents have the information they need. What You’ll Do You’ll be responsible for managing all aspects of service charge calculation and enquiry resolution -analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents have clear and relevant information. What You’ll Need<ul><li>Commitment to delivering first-class customer service</li><li>Experience working with and managing service charges</li><li>Experience managing the reconciliation and budgeting process</li><li>Knowledge of accounting processes relating to service charges, with an understanding of relevant legislation and best practice</li><li>A professional qualification such as CIH or IRPM (desirable)</li></ul>This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying: If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>Interviews will be taking place throughout the live advert, as we have multiple vacancies available. They’ll take place in person -so we encourage you to apply as soon as possible.We reserve the right to close this advert early if we receive a high volume of suitable applications. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





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Service Charge Specialist

<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;<ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4>£12.75<h4>Hours of Work:</h4>Day, Evening and Night shifts available<h4>Contract:</h4>Bank/Casual <h4>Probation Period:</h4>NA<h4>Notice Period:</h4>ASAP<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!The Housing Support team enables people to maintain their independence in their own self-contained flats.If you enjoy making a difference to people's lives, then this role could be ideal for you!"Sharon Davies, Housing Officer<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 15 September 2025<h4>Interview Date:</h4>Wednesday, 24 September 2025<a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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Bank Housing Support Worker (Days, Evenings and Nights)

Job Description Organisation: London Borough of Waltham Forest Salary: PO5 £50,574 - £53,607 Market Supplement: A Market Supplement may be considered dependent on skills and experience. Contract Type: Permanent&nbsp; Working hours per week: 36&nbsp; Application Deadline: 1/12/2025 Proposed Interview Date: TBC Reference: 1846 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; We are currently seeking two dedicated Specialist Damp &amp; Mould Surveyors to join our dynamic and growing Housing Directorate. This is an exciting opportunity to play a key role in improving living conditions for our residents by tackling one of the most pressing issues in social housing. The successful candidates will bring expertise, attention to detail, and a passion for delivering high-quality service, contributing directly to our commitment to safe, healthy, and well-maintained homes. A Market Supplement may be considered dependent on skills and experience. This is a key role focused on improving the condition and safety of our housing stock while delivering a high-quality, resident-focused service. As a Specialist Damp &amp; Mould Surveyor, you will be responsible for assessing and resolving damp, mould, and associated maintenance issues across our housing portfolio. You will play a critical part in supporting our Repairs Partnering Team, ensuring that contractors, consultants, and partner agencies deliver repairs to the highest standards meeting all compliance, specification, scheduling, and budgetary requirements. &nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Damp%20and%20Mould%20Surveyor%20(1846)%20.pdf" target="_blank">&gt;&gt; Click here to download the role profile &lt;&lt;&nbsp;</a> Key Responsibilities:&nbsp; <ul> <li>Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off.</li> <li>High level of resident engagement to understand and document their concerns regarding their home.</li> <li>To collaborate with housing and legal teams in addressing potential disputes related to disrepair claims.&nbsp;</li> <li>To undertake inspections and audits of partnering contractors particularly in relation to disrepair. Reviewing completed work against the schedule and contractor invoices and resolving issues as necessary.</li> <li>To provide management reports and schedules relating to any deficiencies identified, and when necessary, certify rectification of snagging of items.&nbsp;</li> <li>Work closely with the Repairs Partnering team ensuring all relevant legislation is being adhered to. Ensure safety, quality, and productivity assessments are carried out so that all work complies with current codes of practice, standards, and legislation, particularly health and safety.</li> <li>Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off.</li> <li>As required support other surveying functions within Housing Assets.&nbsp;</li> <li>Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary.</li> <li>Collate process and analyse complex information. Ensure all required records and information are maintained correctly.&nbsp;&nbsp;</li> <li>Challenge customers’ practice and minimise risk, referring concerns to line manager.</li> <li>Conducting regular site visits and maintaining comprehensive digital records.</li> <li>Producing detailed reports and updating the asset management database.</li> <li>Taking a proactive approach to addressing disrepair cases, always putting residents at the centre of the service.</li> <li>Collaborating closely with our Building Safety Operations and Building Safety Compliance teams to ensure homes meet all safety regulations and compliance obligations.</li> <li>This is an exciting opportunity to make a tangible difference to the lives of our residents and to contribute to our ongoing commitment to safe, sustainable, and well-maintained homes.</li> </ul> Knowledge, Skills and Experience:&nbsp; <ul> <li>Experience of administering building contracts.&nbsp;</li> <li>Experience of administering partnering contracts.&nbsp;</li> <li>Experience of building surveying in residential environment</li> <li>Experience of Stock Condition Surveys</li> <li>Experience of HHSRS assessments</li> <li>Experience of liaising with residents</li> <li>Knowledge of Asbestos Regulations.</li> <li>Housing legislation and regulations with particular reference to repairs, maintenance</li> <li>Project Management Skills</li> <li>Applying Health &amp; Safety, Customer Care and Communications policies appropriately</li> <li>IT literate, particularly with Microsoft Office, Word, Excel.</li> <li>Good report writing skills</li> </ul> Indicative Qualifications and Requirements:&nbsp; <ul> <li>Relevant Building qualification, NVQ, ONC, Degree or equivalent or vocational qualification in relevant subject or area</li> <li>Evidence of Continuous Professional Development</li> <li>Experience in working for a social housing landlord in either a local authority or a housing associatio</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; Satisfactory standard DBS check;&nbsp; Suitable driver’s license desired;&nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contactSharon-Leigh Gordon, Assistant Director of Housing Repairs &amp; Planned Works at <a href="mailto:Sharon-Leigh.Gordon@walthamforest.gov.uk" target="_blank">Sharon-Leigh.Gordon@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Damp & Mould Surveyor

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamWorking within the Housing Needs service of the local authority the Temporary Accommodation&nbsp; team plays a key role in the delivery of services to local residents.&nbsp;About the Role and Our Ideal CandidateThe role will lead in deliver of the management of temporary accommodation within a wide range of property types including hostels, shared family homes and self contained units of accommodation secured under spot-purchase with specialist providers, leased from private owners and provided within the Council's own housing stock.The role further requires management of the service to ensure properties meet health &amp; safety standards, repairing obligations are met and minimising voids and income loss as well and the ability to manage contractors and relationships with homeless households and housing providers.&nbsp;&nbsp;Our ideal candidate will also be able to demonstrate a knowledge of the needs and services available to residents and the ability to work collaboratively&nbsp;with a wide range of services providers, advocates and agencies&nbsp;&nbsp;The role will also manage the emergency out of hours rota that occasionally require the post holder to be available for cover if required. &nbsp; Enhancements will be paid in accordance with policy.&nbsp;Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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63 Housing Jobs in Erith, UK