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Business Support Officer – Free School Meals Team

16.5 hours per week - Days of work are open to discussion to align personal preferences with operational needs.

Grade 4

£ 25,583 - £25,989 pro rata

We are seeking an enthusiastic and highly organised Business Support Officer to join our Free School Meals Team. This rewarding role is ideal for someone who enjoys providing excellent customer service, working with data and systems, and making a positive difference to children and families across the borough.

As part of a busy and supportive team, you will play a vital role in administering Free School Meal applications and ensuring that parents, carers and schools receive a professional and efficient service. You will be responsible for processing applications, maintaining accurate records, responding to enquiries and supporting the effective operation of the Free School Meals service.

About the role

In this varied role, you will:

• Act as a first point of contact for parents, carers and schools, responding to enquiries by telephone, email and through the MyDudley portal.
• Assess and process Free School Meal applications, ensuring eligibility criteria are met and records are accurately maintained.
• Update and manage information within the Synergy database.
• Issue correspondence to parents and carers regarding application outcomes and entitlement decisions.
• Liaise with schools to communicate eligibility decisions and resolve queries.
• Manage and monitor pending applications, carrying out additional checks and obtaining further information where necessary.
• Ensure all work is completed accurately, efficiently and in accordance with relevant legislation, policies and procedures.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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