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• Visitor_Information_Centre_Assistant_1704_-_Job_Description

Please apply online via the link provided.

Closing date: Sunday 16 August 2026
Interview date: Wednesday 26 August 2026
Contract type: Permanent / Part-time (4 days per week on a rota basis, including regular weekends, public holidays and occasional early evening shifts)

Salary: £21,749.19 - £23,565.41 per annum (£26,824.00 - £29,064.00 FTE)

Please apply online via Winchester City Council's website.

Could you confidently direct a visitor to Winchester Cathedral? Advise on how to reach Jane Austen’s House Museum? Or recommend National Trust properties in the surrounding area?

If you have a passion for Winchester and enjoy helping others, we have an excellent opportunity to join our Visitor Information Centre team.

You will play a key role in delivering a high standard of customer service to both visitors and residents, providing accurate, engaging, and helpful information on local attractions, events, and services. The role also includes retail responsibilities, such as selling souvenirs and gifts using an EPOS system, as well as administering and booking guided group tours of the city.

Working collaboratively with tourism businesses across the Winchester District and colleagues within the wider tourism team, you will contribute to supporting the local visitor economy in line with the district’s tourism strategy.

The ideal candidate will be reliable, enthusiastic, and adaptable, with a positive and flexible approach to work. You will have a strong knowledge of Winchester and the surrounding area, be educated to GCSE level (or equivalent), and possess a good working knowledge of Microsoft Office applications. Excellent communication skills, including a professional telephone manner and a strong commitment to customer service, are essential. The ability to speak a foreign language would be desirable.

If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days (full-time equivalent) - dependent on length of service
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Excellent working environment
• Support for continuous professional development

For further information about the role and requirements, please see the full Job Description attached.

For an informal discussion about the role, please contact Sarah Harfield, Visitor Information Centre Manager via email at SHarfield@winchester.gov.uk.