{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":false,"CandidateRedesign":false,"CvParsing":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"JobSearchPreferences":false,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1731427939498,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"3313d021-697c-477f-b46a-06521b0e8e40","title":"Resident Resolution Advisor","employer":"Peabody","department":"","location":"Basildon","locationType":3,"description":"<strong>The vacancy</strong><br><br>As a Resident Resolution Advisor you'll be a key point of contact, ensuring seamless communication with Property Services, Maintenance teams, and contractors. With a particular focus on providing a consistent, high-quality service, prioritising right-first-time solutions to enhance resident satisfaction. You'll actively manage a caseload, working closely with residents and contractors to resolve repair queries related to individual homes or communal services.<br><br>You're an effective communicator who can assess and respond to risks sensitively. You'll enjoy working collaboratively with other teams and you're first rate at building strong relationships across the business to enable you to represent Peabody with a professional and positive image, helping to reduce resident effort and improve their experience with us . <br><br>To be successful in this role you'll need to be in the office for 2 days per week and the remaining time you'll be able to work remotely.<br><br>Your role is pivotal to delivering excellent service to our residents, providing timely and effective resolutions to repair issues, service failures, and other escalations, ensuring our residents' needs are met with care and efficiency.<br><br>We are seeking someone who views change as an opportunity for growth, with a collaborative spirit and a genuine commitment to team success. You must be able to work a rotating shift pattern from Monday to Friday between 08.00 and 18.00.<br><br>If you're ready to make a meaningful difference to Peabody residents and bring a positive, proactive approach to our team, we want to hear from you.<br><br><strong>Could it be you? </strong><br><br><strong>To be a success in this role, you'll have:</strong><ul> <li> Solid understanding of repairs and maintenance </li> <li> Experience working in a customer-focused environment </li> <li> Ability to work comfortably under pressure and manage multiple priorities </li> <li> Experience with reporting systems to monitor and improve contractor performance </li>\n</ul><strong>Here are just a few of the benefits of working at Peabody: </strong><ul> <li><strong>30 days' annual holiday, plus bank holidays </strong></li> <li>\n<strong>two additional paid volunteering days each year</strong> </li> <li>\n<strong>flexible benefits scheme, including family friendly benefits and access to a discount portal</strong> </li> <li><strong>4 x salary life assurance</strong></li> <li><strong>up to 10% pension contribution</strong></li>\n</ul><strong>Are you ready to apply? </strong> <br><br>If you have any questions about this role, please email Talent Specialist, <strong>Harry</strong> at harry.lund@peabody.org.uk<br><br><strong> Interviews will be taking place week commencing 25th November 2024. </strong><br><br><strong>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.</strong>","shortDescription":"","salaryDescription":"Circa £30,800","publishDate":"2024-11-07T03:23:13.000Z","expirationDate":"2024-11-20T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/deaa680d-031f-402e-bbc2-a32f759fec63.png","score":1,"featured":false,"enhanced":false},{"id":"37e542e0-06a6-4448-96d9-c3284150bc6f","title":"Complaints Coordinator","employer":"Peabody","department":"","location":"Basildon","locationType":3,"description":"<strong>The vacancy</strong><br><br>As a Complaints Coordinator, you'll be responsible for managing all requests for information from the Housing Ombudsman Service, ensuring that these requests are handled with efficiency, accuracy, and timeliness. Working particularly closely with the Customer Experience Team, you will support compliance with the Housing Ombudsman Complaints Handling Code, helping to deliver a high standard of service to both the Housing Ombudsman and our residents. You'll actively coordinate and respond to emails from the Housing Ombudsman that arrive in the Customer Experience Team's shared mailbox, making sure all requests and queries are dealt with promptly . <br><br>You're a skilled multitasker, able to manage shifting priorities and demonstrate resilience under pressure. You'll promote and advocate for our complaints policy and procedure across the organisation, ensuring that all colleagues understand and adhere to these standards. You'll need to be in the office for 2 days per week and the remaining time you'll be able to work remotely.<br><br>In this role, success will be defined by achieving a 99% rate for on-time delivery of all information requests and maintaining a quality standard of 95% in monthly audits.<br><br>If this opportunity matches your skills and aspirations, we want to hear from you.<br><br><strong>To be successful in this role, you'll have: </strong><ul> <li>Proven track record of meeting tight deadlines</li> <li>Strong focus on customer experience, with the ability to build positive relationships with both customers and staff</li> <li>In-depth knowledge of the Housing Ombudsman Complaint Handling Code</li> <li>Experience in complaint handling within a compliance-focused environment</li> <li>Good understanding of housing practices and procedures</li>\n</ul><strong>Here are just a few of the benefits of working at Peabody: </strong><ul> <li><strong>30 days' annual holiday, plus bank holidays </strong></li> <li>\n<strong>two additional paid volunteering days each year</strong> </li> <li>\n<strong>flexible benefits scheme, including family friendly benefits and access to a discount portal</strong> </li> <li><strong>4 x salary life assurance</strong></li> <li><strong>up to 10% pension contribution</strong></li> <li>\n<strong>the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us</strong>.</li>\n</ul><strong>Are you ready to apply? </strong><br><br>If you have any questions about this role, please email Talent Specialist, <strong>Harry</strong> at harry.lund@peabody.org.uk <br><br><strong> Interviews will be taking place week commencing 25/11/24. </strong><br><br><strong>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.</strong>","shortDescription":"","salaryDescription":"Circa £31,500","publishDate":"2024-11-07T01:03:23.000Z","expirationDate":"2024-11-20T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/cf10d9e4-754c-4f56-9b72-f50dbf663897.png","score":1,"featured":false,"enhanced":false}],"totalResults":2,"page":1,"pageSize":20,"facets":{"WorkingPatterns":{"1":2},"ContractType":{"1":1,"2":1},"PublishDate":{"1":0,"2":0,"3":2,"4":2,"5":2},"EmployerType":{"education":2,"local government":1,"social housing":2},"JobTypes":{"administration":1,"it support":1},"LocationType":{"3":2}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":[{"lat":51.578526,"lng":0.54302853},{"lat":51.542423,"lng":0.54302853},{"lat":51.542423,"lng":0.575999},{"lat":51.578526,"lng":0.575999},{"lat":51.578526,"lng":0.54302853}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1731427939529,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"benfleet",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":["social housing"],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"benfleet\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[\"social housing\"],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1731427939382,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}
Registered in England & Wales as JGP Resourcing Ltd. Registration no. 07750971 Registered Office: Unit 205, Cervantes House, 5-9 Headstone Road, Harrow, Middlesex, HA1 1PD