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Join Our Team as an IT Service Desk Analyst!Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!Overview / Job SummaryAs a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.Key Responsibilities<ul>
<li>
First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.</li>
<li>
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.</li>
<li>
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.</li>
<li>
Remote &amp; Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.</li>
<li>
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.</li>
<li>
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.</li>
<li>
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.</li>
<li>
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.</li>
<li>
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.</li>
<li>
Continuous Improvement: Identify recurring issues and suggest process enhancements.</li>
<li>
Collaboration: Work with the wider Technology &amp; Change teams to ensure seamless service delivery and knowledge sharing.</li>
</ul>Why Join Hightown?<ul>
<li>
Collaborative Environment: Work in a supportive and innovative team.</li>
<li>
Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.</li>
<li>
Competitive Salary: £27,663 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
<li>
Workplace Pension Scheme: Life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Training Opportunities: Ongoing career development.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

Hightown Housing Association

IT Service Delivery Analyst

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.




Can you provide high quality management in a fast-paced Payroll team? &nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. &nbsp;
The Post
&nbsp;
The role involves the management of the Local Authority’s payroll service, ensuring that each stage of the payroll process is properly carried out, that all staff are paid correctly, and on time in accordance with all relevant legislation, policies and procedures. To ensure that correct payments are made and appropriate information provided to our pension schemes, HMRC and other statutory and pension scheme bodies.
&nbsp;
Key responsibilities will include:
<ul>
<li>
Accurate Payroll Processing:&nbsp;Ensuring all payroll-related activities are processed accurately and on time,&nbsp;</li>
<li>
Compliance and Reporting:&nbsp;Maintaining compliance with all relevant Local authority labour laws, tax regulations, and reporting requirements.&nbsp;</li>
<li>
System Management:&nbsp;Overseeing and managing payroll systems, identifying and resolving issues, and improving efficiency.&nbsp;</li>
<li>
Staff Training:&nbsp;Hiring and training new payroll team members, and supervising payroll staff on payroll processes, procedures, and regulations.&nbsp;</li>
<li>
Discrepancy Resolution:&nbsp;Proactively identifying and resolving payroll discrepancies.&nbsp;</li>
<li>
Reporting:&nbsp;Generating reports on payroll data for management and relevant stakeholders.&nbsp;</li>
<li>
Project Management:&nbsp;Leading and managing payroll-related projects and process improvement</li>
</ul>
&nbsp;Please note; eligibility to obtain UK Security Check DBS clearance is essential.&nbsp;
&nbsp;
The Person
Our ideal candidate will have the ability to lead, motivate, and mentor a payroll team, fostering a positive and productive work environment, whilst also using their initiative to identify areas for improvement in payroll processes and implement changes to enhance efficiency and accuracy.&nbsp;&nbsp;
You will have expertise in using payroll software and other relevant technology to manage and process payroll efficiently, whilst also having a thorough understanding of payroll calculations, deductions, tax regulations, and reporting requirements along with an in-depth knowledge of payroll-related laws, regulations, and compliance requirements at local authority levels.
You will be a good communicator in order to effectively deal with employees, management, and other stakeholders regarding payroll matters, explaining complex information clearly and the capacity to troubleshoot payroll issues, resolve discrepancies, and implement solutions to ensure smooth payroll processing.&nbsp;
You will be a member of the Institute of Payroll Professionals (IPP) and hold the relevant qualification or be able to demonstrate substantial experience in Oracle Cloud HCM and payroll processes.
Closing date: 6 July 2025 (23:59) &nbsp;
Additional Information&nbsp;

 If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. &nbsp;
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">here</a>. &nbsp;
Brent has a positive approach to flexible working. &nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> &nbsp;

Brent Council

This is Brent

Payroll Manager

<ul></ul>





<h2>Job introduction</h2>Peter Gladwin is looking to appoint an adaptable, resilient and reflective Teaching Assistant to join our staff team. This role is to work with children with high needs (e.g. with an education health care plan and/or medical needs) as well as to support learning in class and includes delivering individual and group intervention programmes. This would be across the primary age range.Recent experience of supporting primary aged pupils with a range of needs including ASC, cognition &amp; learning and SEMH is desirable.&nbsp; Paid weeks per year:&nbsp;47.36&nbsp;(inclusive of holiday entitlement)Start date:&nbsp;September 2025&nbsp;<h2>About the role</h2>Further information and an application pack can be obtained from the School Office or by e-mail <a href="mailto:christinekidman@gladwin.brighton-hove.sch.uk" target="_blank">christinekidman@gladwin.brighton-hove.sch.uk</a>Please let the school office know if you would like to visit. Telephone: 01273 916592Closing date:&nbsp;Monday 7th July 2025&nbsp;12.00pmInterview date:&nbsp;Monday 14th July 2025How to apply: Completed application forms accepted by email direct to the school office:&nbsp;<a href="mailto:christinekidman@gladwin.brighton-hove.sch.uk" target="_blank">christinekidman@gladwin.brighton-hove.sch.uk</a>&nbsp;<a href="mailto:christinekidman@gladwin.brighton-hove.sch.uk" target="_blank"></a>Website:&nbsp;<a href="//www.petergladwinschool.co.uk" target="_blank">www.petergladwinschool.co.uk</a><h2>Additional information</h2>Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure &amp; Barring Service (DBS) Check. This post is subject to an enhanced CRB check.<h2>Company information</h2>Brighton &amp; Hove Schools - Taking Action for EqualityPeter Gladwin Primary School is committed to safeguarding and promoting the welfare of children, and expects all staff and volunteers to share this commitment.Brighton &amp; Hove Schools do not accept CV or resume.

Brighton & Hove City Council

B Grade Teaching Assistant

<ul></ul>





<h2>Job introduction</h2>The successful applicants will support high quality teaching and learning, working with children who have complex needs. &nbsp;They should promote the inclusion of all pupils and be able to work on their own initiative, as well as be a strong team player. They will be required to provide differentiated support to pupils during all parts of the lesson, to ensure pupils can access the learning and make good progress. &nbsp;We have two INA vacancies (one to support Early Years) with a start date of September 2025 to meet the expected needs of the 2025-2026 cohort. We have some flexibility in appointing to the roles and can discuss this at interview. Paid weeks per year:&nbsp;47.15&nbsp;(inclusive of holiday entitlement)Fixed term:&nbsp;1 YearStart date: 3rd September 2025<h2>About the role</h2>We encourage visits to the school to see the school at work and meet our children and staff.&nbsp;Closing date:&nbsp;Friday 4th July 2025Interview date: To be confirmed&nbsp;How to apply: Completed application forms accepted by email direct to the school office:&nbsp;<a href="mailto:clairehill@stmarks.brighton-hove.sch.uk" target="_blank">clairehill@stmarks.brighton-hove.sch.uk</a>&nbsp;Telephone:&nbsp;(01273) &nbsp;605588Website:&nbsp;<a href="http://www.stmarks.brighton-hove.sch.uk" target="_blank">http://www.stmarks.brighton-hove.sch.uk</a><h2>Additional information</h2>Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure &amp; Barring Service (DBS) Check.<h2>Company information</h2>Brighton &amp; Hove Schools - Taking Action for EqualityThe School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.Brighton &amp; Hove Schools do not accept CV or resume.

Individual Needs Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6278/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6283/GRADE_G_-_Family_Support_Worker.pdf" target="_blank">GRADE_G_-_Family_Support_Worker</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



Join Our Journey – Become a Family Support Worker with Sefton Council 
Are you passionate about making a difference in the lives of children, young people, and families? Sefton Council is looking for dedicated and compassionate&nbsp;Family Support Workers&nbsp;to join our Children’s Services teams across the borough.
In this vital role, you’ll work directly with families in their homes and communities, providing practical and emotional support to help them thrive. From safeguarding and crisis intervention to supporting care plans and promoting resilience, your work will be at the heart of positive change.
What we offer:
<ul>
<li>A supportive and inclusive team environment</li>
<li>Opportunities to work across a variety of settings with children aged 0–25</li>
<li>Ongoing training and development to help you grow</li>
<li>Flexible working arrangements and weekend rota enhancements</li>
<li>The chance to be part of a service that truly values your contribution</li>
</ul>
What we’re looking for:
<ul>
<li>A Level 3 qualification in a relevant field</li>
<li>Experience working with children, young people, and families in a supportive role</li>
<li>Strong communication skills and a solution-focused approach</li>
<li>A commitment to safeguarding and promoting wellbeing</li>
</ul>
If you're ready to be part of a team that’s committed to improving lives and building stronger communities, we want to hear from you.
&nbsp;Apply now and help shape brighter futures.
We reserve the right to close this advert early if demand is high.
Provisional Interview Date - w/c 28th July 2025

Sefton Metropolitan Borough Council

Family Support Worker (Support & Protect)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6202/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6227/Children_s_Services_Applicant_Pack.pdf" target="_blank">Children_s_Services_Applicant_Pack</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6228/GRADE_I_-_Social_Worker.pdf" target="_blank">GRADE_I_-_Social_Worker</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



Join Sefton Council as a Senior Social Worker – Make a Real Difference 
Are you an experienced and passionate social worker ready to take the next step in your career? Join Sefton now, you will be part of something exciting and new as we continue our improvement journey.
Sefton Council is looking for a number of dedicated&nbsp;Senior Social Workers&nbsp;to join our dynamic Children’s Social Care teams across Support &amp; Protect.
In this pivotal role, you’ll manage a complex and varied caseload, lead multi-agency planning, and deliver life-changing support to children, young people, and families. You’ll be part of a supportive, forward-thinking team committed to safeguarding and improving outcomes for our most vulnerable residents.
Why Choose Sefton Council?&nbsp;
At Sefton Council, we are committed to investing in our people. Our vision is to grow and nurture our own talent, creating a strong and professional workforce dedicated to the well-being of children and families in our communities. Here’s what sets us apart:&nbsp;
<ul>
<li>
Small Teams, Big Impact: Be a valued member of our close-knit teams.&nbsp;</li>
</ul>
<ul>
<li>
Manageable Workload: Maintain work-life balance with manageable responsibilities.&nbsp;</li>
</ul>
<ul>
<li>
Strong Supervision and Support: Access regular supervision and professional development.&nbsp;</li>
<li>
Commitment to Excellence: Uphold high standards in supporting and safeguarding children and families.&nbsp;</li>
</ul>
What we offer:
<ul>
<li>Competitive salary - Grade I: SCP 31–35 £40,476 - £44,711 (pay award pending), + up to £5,000 Market Supplement
</li>
</ul>
<ul>
<li>Fantastic terms and conditions; local government pension scheme, enhanced sick pay scheme and family friendly leave with pay, agile/flexible working opportunities and access to occupational health services.</li>
<li>Generous annual leave entitlement of 28 days increasing to 33 days after 5 years continual service in addition to 8 bank holidays.</li>
</ul>
<ul>
<li>A&nbsp;£3,000 Golden Hello&nbsp;after successful probation</li>
<li>Opportunities for professional development and career progression</li>
<li>A strong culture of supervision, reflection, and support</li>
</ul>
What we’re looking for:
<ul>
<li>A qualified social worker with extensive experience in statutory children’s services</li>
<li>SWE registration</li>
<li>A confident, skilled communicator with a strong grasp of legislation, assessment frameworks, and child-centred practice</li>
</ul>
If you're ready to make a lasting impact and grow your career in a supportive and ambitious environment, we’d love to hear from you.
Apply now and be part of something meaningful.
We reserve the right to close this advert early if demand is high.
Provisional Interview Date - w/c 28th July 2025

Experienced Social Workers (Support & Protect)

<ul></ul>





Salary: £53,857&nbsp; Location: York Way Depot, Freight Lane, York Way London N1C 4BE&nbsp; &nbsp; &nbsp; Hours per week: 36 Contract Type:&nbsp;Permanent/Full Time Closing Date: Thursday 3^rd July 2025 at 23:59 Interview: TBC About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp;As a Logistic Manager, you will be responsible for planning, coordinating, and monitoring logistics operations within the Camden Accessible Travel Solutions (CATS) management team. About CATS Camden Accessible Travel Solutions (CATS) is the Council’s in-house transport service. It is based within York Way Depot, in King’s Cross, London and sits within the Environment and Sustainability Directorate under Supporting Communities. The service is responsible for a wide range of transport related services including the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision and manages a range of concessionary travel schemes. What You’ll Be Doing / How You’ll Be Involved The Logistics Team is responsible for managing and booking transportation, predominantly for Special Educational Needs (SEN) and Adult Social Care (ASC) clients travelling in buses and taxis but this may also extend to other transport options. The Logistics Manager will be a key member of the service management team within CATS. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.&nbsp;Please note Camden also offers the DBS update service To view the Job Profile, please click HERE or copy and paste the below URL into your Microsoft Edge browser (please note the attached will not open in other browsers):&nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11019157/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11019157/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. To be considered for this exciting opportunity it’s essential the successful candidate possesses at least 5 years’ experience in a similar post or holds a degree level qualification.&nbsp; The ideal candidate will, have a sound knowledge of vehicle routing software or be able to route manually if required and have knowledge of the issues associated with providing home to school transport and transport for Adult Social Care residents. Additionally, you will have experience of managing a busy team within a demanding environment, working to distinct deadlines, timeframes for delivery of work, setting and managing budgets; planning routes which offer value for money. The role is supporting a frontline service and the role is depot based. What We Offer At Camden, you’ll receive a host of benefits including: <ul> <li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul> Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Logistics Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6248/LWSBC_facilitator__Blackpool___role_description_-_June_2025.pdf" target="_blank">LWSBC_facilitator__Blackpool___role_description_-_June_2025</a></li>
</ul>





Hours: 
<ul>
<li>Blackpool - The group meets every month on a Thursday, usually the third Thursday.</li>
</ul>
Our Living with Secondary Breast Cancer groups meet 11am to 1pm, with a slightly longer meeting each quarter (11am to 1.30pm) when an expert speaker presents on a relevant topic.
Our groups are usually held in hospitality or community venues in the town or city centre.
Pay: We offer flat fees for work undertaken delivering our services as listed below:
<ul>
<li>£135 for facilitating a 2 hour group session</li>
<li>£155 for facilitating a quarterly 2.5 hour speaker session</li>
<li>£16 admin fee per session</li>
<li>Additional fees for attending training and meetings or facilitating a larger annual information event.</li>
</ul>
We do not provide expenses or any fee for travel time or costs. However, we do reimburse car parking costs, if applicable, at the venue the group is held.
The role
We’re currently looking for experienced facilitators with a counselling qualification (minimum Level 4 diploma) to deliver our Living with Secondary Breast Cancer (LWSBC) group in the Northwest, Blackpool.
Our LWSBC groups offer support and information to anyone living with a diagnosis of secondary (metastatic) breast cancer. The groups offer a safe space where people can come to talk freely and share experiences and mutual support with others who understand, away from friends and family. They’re not therapeutic support groups in the traditional sense but are delivered in accordance with our UK-Wide service model, developed and tested for over 10 years.
The group will meet monthly at 11am – 1pm with a slightly longer group each quarter (11am – 1.30pm) when an expert speaker presents on a relevant topic.
You’ll be responsible for facilitating the groups, drawing upon your therapeutic skills as required. Ensuring all attendees are given time to share and supported to take part in discussion, including around challenging topics affecting this patient group such as end of life. You’ll work independently in your region, with sole responsibility for facilitating each group, liaising with venue staff as required. You’ll act as an ambassador for Breast Cancer Now, promoting our charitable aims and building professional relationships with healthcare professionals who attend.
This is offered as a contract for services position and as such the appointed contractor would not be an employee of Breast Cancer Now but a self-employed individual. We require all contractors to adhere to and follow Breast Cancer Now applicable policies and procedures and to undertake some mandatory training in core subjects such as data protection and cyber security. A satisfactory criminal record check will be required.
About you
You’ll have a counselling qualification and experience of facilitating groups, preferably ongoing support groups for people affected by cancer or a life-limiting long-term condition, or other vulnerable/sensitive group. You’ll have a warm and approachable manner, able to communicate sensitively with people facing difficult challenges. You’ll be confident using your own initiative and dealing with unforeseen challenges when working alone and be able to travel to facilitate the group in person from your home address.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.&nbsp;
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
How to apply
Please submit an online application form via the link provided
Closing date: Thursday 11 July 2025 at 09:00a
Interview dates: Wednesday 15 July 2025, online
Observation date (successful candidate): 
The successful candidate will be invited to observe one of the existing LWSBC groups as part of the induction process. Date and location to be confirmed.

Living with Secondary Breast Cancer Group Facilitator (face-to-face services)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6217/Information_for_applicants.pdf" target="_blank">Information_for_applicants</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6218/Our_values_in_action.pdf" target="_blank">Our_values_in_action</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6219/PC0145P_Response_Counselling_Manager_JD.pdf" target="_blank">PC0145P_Response_Counselling_Manager_JD</a></li>
</ul>

Please apply online by clicking the link below



There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
We're looking to appoint a Response Counselling Manager, who will be responsible for overseeing the day-to-day operations of the Response Counselling Team and the Drop-In services at Pilgrim Street.
About the Role:
As the Response Counselling Manager, you will provide clinical supervision, ensuring the delivery of high-quality mental health services, and supporting the professional development of your team. You will play a key role in the strategic growth and enhancement of our services, ensuring we continue to meet the needs of the young people we serve. You will oversee the coordination of counselling and drop-in services, ensuring seamless support for young people accessing our services.
This role is a key contributor to the strategic planning and development of the Response Counselling and Drop-In services, identifying opportunities for growth and improvement. You will also be responsible for ensuring compliance with all legal and regulatory standards is met, maintaining a safe and confidential environment for safeguarding young people.
About the Candidate:
You will hold a relevant qualification in counselling at level 5 or above with proven experience in managing mental health services, preferably with a focus on youth counselling or similar settings. The successful candidate will be a strategic thinker and have strong leadership and team management skills, with the ability to motivate and support a diverse team.
You will have extensive experience in providing clinical supervision and working with moderate to severe mental health cases. Therefore, you’ll have excellent communication and interpersonal skills, with the ability to engage effectively with young people, staff, and external stakeholders.
This post requires a DBS check. The Safer Recruitment &amp; Employment Policy and the Disclosures for Recruitment Procedure can be found at : <a href="https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment" target="_blank">https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment</a>
If you’re already a Wirral Council employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349.
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration.&nbsp; Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK.&nbsp; Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

Wirral Metropolitan Borough Council

Response Counselling Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6266/Role_Profile_-_Housing_Solutions_and_Independence_Officer.pdf" target="_blank">Role_Profile_-_Housing_Solutions_and_Independence_Officer</a></li>
</ul>

Please apply online via the link provided.



About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential.&nbsp; We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock.&nbsp; All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”.&nbsp; It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates.&nbsp; There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these here - <a href="https://www.hounslow.gov.uk/info/20037/working_for_the_council" target="_blank">https://www.hounslow.gov.uk/info/20037/working_for_the_council</a>
About The Role
We are looking for a motivated, creative and committed individual to join the team our Housing Advice Team. You should have a keen interest in helping families and individuals at risk of homelessness to find solutions and with a focus on remaining in their current home.&nbsp; You must have experience of having worked within a statutory homelessness prevention service.
The successful candidate will have detailed knowledge and experience of working with the Housing Act 1996 and Homelessness Reduction Act (HRA) and a proven track record of preventing homelessness, providing detailed housing advice to residents with housing issues and be able to empathise with the with clients facing the homelessness and understand the Council’s legal duties to those clients.
In addition to the above, you must be able to demonstrate your experience of managing complex cases, providing support to more junior staff, working within a busy environment and work to tight deadlines.
Your ability to communicate clearly and effectively to a wide variety of people and to be able to communicate clear concise advice both in written and verbally is crucial.
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is aims to developing and progressing our agenda to reduce assess, identify housing needs and look for solutions to prevent homelessness.
<ul>
<li>You will prevent homelessness by providing housing advice and assistance to people facing homelessness and carrying out homelessness prevention work.</li>
<li>You will provide customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personal housing plans.</li>
<li>You will be able to issue good quality notification letters such as 184 decisions in line with the council’s duty Housing Act 1997 and the HRA 2017 and in a timely manner.</li>
<li>You will work jointly with other services and partners to prevent homelessness and lead, attend and manage multi professional meetings when appropriate.</li>
<li>You will enable the delivery of a more efficient and effective homeless prevention and assessment service and assist in the development of policies and procedures.</li>
</ul>
About You
The Ideal Candidate
<ul>
<li>You will have knowledge of the legislative frameworks and statutory requirements relating to the Housing Solutions Service and knowledge of relevant legislation especially the Homelessness Reduction Act 2017, Part VII of the Housing Act 1996 and the Homelessness code of Guidance.</li>
<li>You will have a good understanding of the Safeguarding in relation our vulnerable residents and the how to with external and internal partners to support them.</li>
<li>You will demonstrate an understanding of current issues affecting social housing and private housing provision, and of range of housing options and homelessness prevention approaches.</li>
<li>You will have experience of managing a varied caseload effectively ensuring that your cases are up to date.</li>
<li>You will have written and verbal communication skills, with ability to provide negotiation and the ability to work collaboratively with other services and partners.</li>
</ul>
If the points below resonate with you, we’d love you to put in an application: 
<ul>
<li>Are you passionate about customer services?</li>
<li>Are you an experienced homelessness professional?</li>
<li>Are you looking to working in a forward thinking and progressive housing department?</li>
</ul>
Read more about the work you’ll be doing in the Role Profile.
Essential for the role 
Basic DBS check is required for the role.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Kojo.Awuku@hounslow.gov.uk" target="_blank">Kojo.Awuku@hounslow.gov.uk</a>&nbsp; 
Interviews for this job will be held during July 2025.
Closing date – 3rd July 2025

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