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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8867/JD_-_Housing_Options_Advisor_July_2025.pdf" target="_blank">JD_-_Housing_Options_Advisor_July_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8868/PS_-_Housing_Options_Adviser_Career_Grade_4-5_July_25.pdf" target="_blank">PS_-_Housing_Options_Adviser_Career_Grade_4-5_July_25</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



Do you believe everyone deserves a safe place to call home? Are you motivated by the chance to change lives through practical support and compassionate action? If so, we need you!
We’re looking for a dedicated and empathetic Housing Options Advisor to join our frontline housing service—playing a vital role in tackling homelessness and housing insecurity in our borough.
This is a career graded post - This is a fantastic opportunity to progress your career through both on the job experience and formal training.&nbsp;
<h3>&nbsp;What You'll Do:</h3>
<ul>
<li>
Provide high-quality, customer-focused advice on housing options across public and private sectors&nbsp;
</li>
<li>
Carry out thorough assessments of housing needs and deliver personalised plans to prevent or relieve homelessness
</li>
<li>
Act as a lifeline for households facing eviction, domestic abuse, or rough sleeping—helping them navigate to safe and secure accommodation
</li>
<li>
Collaborate with landlords, support agencies, and internal teams to reduce reliance on temporary accommodation
</li>
<li>
Issue robust statutory decisions that stand up to scrutiny and uphold best practices
</li>
<li>
Be a trusted point of contact—supporting some of our most vulnerable residents with dignity, respect, and unwavering resolve
</li>
</ul>
<h3>&nbsp;What You'll Bring:</h3>
<ul>
<li>
Proven experience in housing advice or homelessness prevention
</li>
<li>
Strong working knowledge of the Housing Act 1996 &amp; Homelessness Reduction Act 2017
</li>
<li>
Compassionate communication, expert negotiation, and sound judgement
</li>
<li>
Ability to manage complex cases, handle pressure, and deliver clear written decisions
</li>
<li>
A commitment to collaborative working and supporting wider emergency response efforts when needed
</li>
</ul>
<h3>Why Join Us?</h3>
You’ll join a passionate team dedicated to making homelessness rare, brief, and non-recurring. Every day brings new challenges and contributing to a service that truly changes lives.
<h3>Benefits:</h3>
<ul>
<li>Grade 4: 22 days annual leave, Grade 5: 24 days annual leave, plus bank holidays, increasing to 27 days with 5 years' continuous service.</li>
<li>Membership to the Local Government Pension Scheme with a 19.7% employer contribution.</li>
<li>Career development and training opportunities.</li>
<li>Access to eye care vouchers and VDU glasses.</li>
<li>Cycle to Work Scheme.</li>
<li>Access to EAP Services 24/7</li>
</ul>
We are a team who enjoy being in the office and as we are a front facing team, our service works from the office 2 days a week as a minimum. To best support new starters with their learning, initially working from the office daily is a requirement for this role. This will be reviewed during the probationary period.&nbsp;
If you would like to have an informal chat about the position, we invite you to speak to the hiring manager, Sabrina Goacher on 01892 554417 or via email at <a href="mailto:sabrina.goacher@tunbridgewells.gov.uk" target="_blank">sabrina.goacher@tunbridgewells.gov.uk</a>.
This post is subject to a satisfactory basic DBS check.&nbsp;
Closing date: 4 August
Interview date: 12 August

Tunbridge Wells Borough Council

Housing Options Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9218/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9229/Service_Improvement_Officer__Complaints__JD_-_July_2025.docx" target="_blank">Service_Improvement_Officer__Complaints__JD_-_July_2025</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Are you looking for a role where your insight can directly improve public services and customer outcomes?
Do you have experience handling housing complaints, legal disrepair claims, or Freedom of Information requests?
Do your skills include analytical thinking, excellent communication, and the ability to influence service improvements?
As a detail-oriented professional with a strong understanding of housing services, complaints handling, and regulatory standards, you’ll play a pivotal role in driving service improvements and shaping how we learn from customer feedback.
This is the perfect opportunity for someone who thrives on investigating issues thoroughly, collaborating with internal and external stakeholders, and helping shape a positive complaints culture across the housing service.
This post is a full-time role. However, all applications will be considered.
For an informal discussion about the post, please contact Sharan Thompson. Service Improvement Manager. 01483 523 197
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on Friday 25th July 2025
Interview date: 31st July 2025
About us -
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences -&nbsp;we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

Service Improvement Officer (Complaints)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9121/Recruitment_Privacy_Notice.pdf" target="_blank">Recruitment_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9122/Blended_Working_Policy.pdf" target="_blank">Blended_Working_Policy</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9123/Equalities_Policy.pdf" target="_blank">Equalities_Policy</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9124/Flexible_Working_Policy.pdf" target="_blank">Flexible_Working_Policy</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9130/Private_Sector_Housing_Manager_-_Job_Description_Person_Specification.pdf" target="_blank">Private_Sector_Housing_Manager_-_Job_Description_Person_Specification</a></li></ul>

In order to apply for this vacancy please use the Apply Online link below. No CVs or applications from Agencies accepted.



Private Sector Housing Manager
Post No: 4221
Salary: Starting from £55,569 to £60,884 per annum
Grade: Grade 10
Hours: 37 hour per week
Place of work: Worthing Town Hall
Closing date: 28th July 2025
Interviews: 6th August 2025
Private Sector Housing Manager - Lead and Innovate in Adur &amp; Worthing
Adur &amp; Worthing Councils are seeking a motivated and experienced Private Sector Housing Manager to join our dedicated team. This is a key opportunity to manage vital services and contribute to the strategic development of private sector housing and environmental health within our community.
About the Role:
As Private Sector Housing Manager, you will play a crucial role in supporting the Assistant Director of Housing &amp; Homelessness Prevention to manage the Council's Private Sector Housing and Housing grants teams on a day-to-day basis. Your focus will be on ensuring the service remains relevant, cost-effective, and customer-focused. A significant aspect of this role involves ensuring the Councils meet their statutory responsibilities concerning housing in the private sector, encompassing owner-occupied and tenanted properties.
We encourage new approaches to service delivery, aiming to innovate and develop our offerings in line with changes to central government policy and emerging local housing needs. You will provide effective supervision to your teams and maintain control over budgets, quality, and performance within the service. Adur &amp; Worthing Councils are committed to a new operating model that integrates digital and data at the core of the organisation. As a leader, you will be expected to champion this shift, ensuring your practice and service demonstrably adopt new ways of working. Additionally, you will embed our core principles of resilience, adaptability, and participation into the daily working practices of your team.
If this sounds like the role you have been looking for, we look forward to receiving your application!
At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.&nbsp;
As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.&nbsp;
Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees.&nbsp; This includes:
<ul>
<li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li>
<li>Local Government Pension</li>
<li>Training &amp; development</li>
<li>Occupational Health</li>
<li>Employee Assistance Programme (EAP)</li>
<li>Employee resource groups/networks&nbsp;</li>
<li>Buddy Support Programme&nbsp;&nbsp;</li>
<li>Flexible working options</li>
</ul>
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

Adur & Worthing Councils

Private Sector Housing Manager

<ul><li>Reference: EC232 </li><li>Division: Crawley Homes </li><li>Salary: £28,489.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:11 August 2025 - 15 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: D - F </li><li>Working hours: 37 per week </li><li>Closing date: 03 August 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are seeking a dedicated and customer-focused Leasehold Officer to join our Leasehold Services team. This is a key front-line role supporting leaseholders, shared owners, and Right to Buy applicants. You’ll be part of a dynamic busy team committed to delivering high-quality services and continuous improvement.You will provide expert advice on leasehold management, service charges, and the Right to Buy process. You’ll also play a vital role in ensuring legal compliance, financial accuracy, and excellent customer service.Preference will be given to applicants who have worked in a leasehold services capacity but training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance.Key responsibilities include:<ul><li>providing advice on leasehold management, service charges, and Right to Buy applications</li><li>maintaining accurate records and managing billing and recovery of leasehold-related charges</li><li>supporting legal processes for arrears recovery and tribunal preparation</li><li>facilitating leaseholder consultations and ensuring compliance with Section 20 legislation</li><li>responding to enquiries from leaseholders, legal representatives, and external agencies</li><li>handling all enquiries for leaseholders</li><li>undertaking occasional site visits and attending evening and weekend consultations as required</li></ul> We're looking for someone with:<ul><li>good organisational and communication skills</li><li>good IT proficiency (Word, Excel, Outlook, Teams)</li><li>experience delivering services to customers, including in challenging situations</li><li>the ability to work flexibly, manage competing priorities and meet deadlines</li></ul>It would also be desirable to have:<ul><li>an understanding of Leasehold and Right to Buy legislation</li><li>experience drafting legal documents or preparing tribunal cases</li><li>knowledge of local authority procedures</li><li>a relevant housing qualification</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4><h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.In order to demonstrate your suitability for the role, please ensure your personal statement illustrates how you meet each point on the person specification.For an informal conversation or further information regarding the role, email <a href="mailto:gurbinder.jagdev@crawley.gov.uk" target="_blank">gurbinder.jagdev@crawley.gov.uk</a>, Leasehold Services Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/leasehold-officer-job-description.pdf"> Leasehold Officer job description (PDF, 170.88 KB) </a></li></ul>





<ul></ul>

Crawley Borough Council

Leasehold Officer

<ul><li>Reference: EC172 </li><li>Division: Crawley Homes </li><li>Salary: £29,283.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:01 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: E - F </li><li>Working hours: 37 per week </li><li>Closing date: 25 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are looking for a Compliance Project Support Officer to join our Crawley Homes' Housing team who can:<ul><li>support our Compliance team in delivering planned maintenance and statutory compliance to coordinate and maintain performance data and operational procedures</li><li>monitor and report financial information, ensuring compliance with payment procedures</li><li>provide administrative and technical support, including raising orders, processing payments, and updating records</li><li>maintain accurate records of compliance certificates and statutory servicing (for example, gas, electrical and fire safety)</li><li>respond to customer enquiries and complaints, escalating where necessary</li><li>use IT systems such as Active-H and Microsoft Office to manage data and communications</li></ul>You need to be highly motivated, detail oriented and able to work independently and as part of a very busy dynamic multi-skilled team, having the professional and essential skills to deliver the work as set out in the job description.It would be an advantage, although not essential, if you have worked within a social housing maintenance environment with a background in working on compliance projects.We are a stock retained authority with over 8,400 homes, plus sheltered and hostel accommodation under our management. The stock is managed by our Crawley Homes division. We are passionate about the services we deliver and our commitment to building safety.Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>We offer hybrid working with a requirement to be in the Town Hall a minimum of two days per week.You may be required to work at a contractor’s premises.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:geoff.tarran@crawley.gov.uk" target="_blank">geoff.tarran@crawley.gov.uk</a>.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/compliance-project-support-officer-job-description.pdf"> Compliance Project Support Officer job description (PDF, 152.72 KB) </a></li></ul>





<ul></ul>

Compliance Project Support Officer

<ul><li>Reference: EC278 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about making a difference in social housing? Do you have a flair for research, data analysis, and community engagement? We are seeking a dynamic and driven Policy and Engagement Officer (Research and Monitoring) to join our Crawley Homes team.In this important role, you will lead on tenant satisfaction research, performance reporting, and regulatory compliance. Your work will directly influence service improvements and ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon.Key responsibilities include:<ul><li>design and deliver Tenant Satisfaction Measures (TSM) surveys and analyse results</li><li>engage directly with residents through interviews, meetings, and community-based research</li><li>collate and present feedback to inform service improvements and policy recommendations</li><li>report on tenant satisfaction, complaints and neighbourhood issues to senior management</li><li>ensure compliance with regulatory standards including Awaab’s Law and the Housing Ombudsman’s Complaints Handling Code</li><li>manage statutory data returns, for example Local Authority Housing Statistics (LAHS), Local Authority Data Return (LADR) and TSM</li><li>support the development of evidence-based policies and service delivery improvements</li></ul>We're looking for someone with:<ul><li>strong research, analytical, and communication skills</li><li>experience in conducting surveys, interviews, and focus groups</li><li>the ability to interpret and present data clearly</li><li>knowledge of housing sector regulations and consumer standards</li><li>experience in data analysis, reporting, and customer engagement</li></ul>It would also be desirable to have:<ul><li>experience in tenant engagement or local government</li><li>knowledge of housing management systems (for example, Active H)</li><li>Chartered Institute of Housing (CIH) or other relevant housing qualification</li><li>a full current UK driving licence</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) is a condition of employment.You will need to be able to join community events and meetings outside of standard working hours on occasion, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/policy-and-engagement-officer-%28research-and-monitoring-job-description.pdf"> Policy and Engagement Officer (Research and Monitoring) job description (PDF, 134.87 KB) </a></li></ul>





<ul></ul>

Policy and Engagement Officer (Research and Monitoring)

<ul><li>Reference: EC123 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.Key responsibilities include:<ul><li>delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy</li><li>developing a wide range of participation opportunities tailored to residents’ needs</li><li>facilitating and supporting tenant panels, including recruitment, training, and development of volunteers</li><li>analysing feedback from surveys, events, and complaints to inform service improvements</li><li>leading and supporting projects based on tenant feedback to enhance service delivery</li><li>collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods</li><li>supporting policy development and resident consultation across Crawley Homes</li></ul>We're looking for someone with:<ul><li>strong communication and facilitation skills across diverse audiences</li><li>experience in resident engagement, participation, or community development</li><li>the ability to manage multiple priorities and deliver projects effectively</li><li>knowledge of housing regulation, in particular, the Consumer Standards</li><li>analytical skills to interpret data and produce actionable insights.</li></ul>It would also be desirable to have:<ul><li>experience in local government or housing</li><li>Chartered Institute of Housing qualification or relevant degree</li><li>project management experience</li><li>experience working with tenant groups or volunteers</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/resident-engagement-officer-job-description.pdf"> Resident Engagement Officer job description (PDF, 111.76 KB) </a></li></ul>





<ul></ul>

Resident Engagement Officer

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<h2>Job introduction</h2>
Are you passionate about creating healthier living environments and solving building issues? We are seeking skilled and detail-oriented Damp Technicians to join our team. In this vital role, you will be responsible for identifying, diagnosing, and thoroughly washing down and cleaning mould affected surfaces to ensure the safeguarding of residents’ health.
For an informal discussion, please contact Brendon Ford – Interim Operations Manager - <a href="mailto:Brendon.Ford@brighton-hove.gov.uk" target="_blank">Brendon.Ford@brighton-hove.gov.uk</a> or Sam Crick - Operations Manager - <a href="mailto:Sam.Crick@brighton-hove.gov.uk" target="_blank">Sam.Crick@brighton-hove.gov.uk</a>
<h2>About the role</h2>As a Damp Technician, your primary duties will include conducting thorough inspections to determine the root causes of damp and mould, recommending effective remedial solutions, and carrying out treatments to eliminate mould and prevent recurrence. You must be confident using digital IT software’s to write reports that can be shared with residents as well as carry out stock condition surveys.Principal accountabilities<ol>
<li>Attend tenanted properties to thoroughly assess and identify causes of damp and mould attributed to rising damp, penetrating damp, condensation, or other factors using knowledge and experience.</li>
<li>Responsible for preparing accurate reports detailing defects found and generating specifications for remedial measures required to resolve the causes of damp and mould and repair any damage caused.</li>
<li>Carry out thorough washdown and cleaning treatments whilst on site to mitigate immediate health risk for tenants in situ.</li>
<li>Responsible for advising tenants on environmental factors that contribute to excess moisture production and advise on changes to reduce the risk of condensation/mould.</li>
<li>Survey for presence or lack of methods of ventilation (or lack thereof) and specify any upgrades or new installations required.</li>
<li>Identify high risk situations and vulnerabilities, recommending and supporting decants if unavoidable through the implementation of reasonable and appropriate mitigation strategies.</li>
<li>Clearly communicate details with office staff to ensure appropriate works are raised with the suitable urgency.</li>
<li>Responsible for maintaining accurate records of inspections, findings, treatments, and follow-up actions.</li>
<li>Ensure compliance and adherence to H&amp;S regulations, BHCC standard operating procedures, BHCC values and quality assurance. Adhere to COSHH (Control of Substances Hazardous to Health) and ensure diligent and proper use of provided PPE, especially when using substances identified under COSHH. Attend and actively participate in all meetings and training sessions (including Tool Box Talks) as required.</li>
<li>Providing a positive customer experience including but not limited to adopting a professional, helpful approach with service users and all other internal and external customers, exhibiting a professional appearance and attitude, displaying BHCC ID badges when attending to works, maintaining condition of vehicles, driving and parking courteously.</li>
<li>Process all activities electronically or manually as required. This includes but is not limited to completing risk assessments, worksheets, timesheets, photographic evidence of works before/during and after, van stock replenishment, booking of annual leave, vehicle inspections and writing reports on works required or completed as necessary. &nbsp;</li>
<li>Utilise and maintain existing van stock or collect materials, as and when required, to meet works order requirements, in accordance with standard operating procedures.</li>
</ol> In return for your skills and hard work, we offer:<ul>
<li>A standard working week of 42.5 hours per week Monday – Friday 08.00 – 17.00</li>
<li>A full induction with job shadowing and on-going mentoring and development</li>
<li>Paid annual leave</li>
<li>Pension scheme</li>
<li>Use of a fleet vehicle for work</li>
</ul>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>
Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £33,366 &amp; £37,938.
For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a>
<h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>Please note that this post is subject to a Basic Disclosure Criminal Records Check.

Brighton & Hove City Council

Damp and Mould Technician

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8404/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8405/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8406/Senior_Housing_Solutions_Officer_-_JD.pdf" target="_blank">Senior_Housing_Solutions_Officer_-_JD</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Housing Solutions Officer
Annual salary £36,573 - £40,607 for 37 hours per week
Hybrid working
About the role
This an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the&nbsp;Senior&nbsp;Housing&nbsp;Solutions&nbsp;Officer, you will:
<ul>
<li>Carry out initial assessments of individuals circumstances</li>
<li>Provide tailored advice to enable the applicant to resolve their housing difficulty</li>
<li>Confirm the duties the Council owe to the applicant in writing</li>
<li>Continually review and update the advice and support we are able to provide to the applicant</li>
<li>Provide a full housing solutions service, offering advice and assistance</li>
<li>Make enquiries to satisfy yourself of the facts of the application</li>
<li>Make lawful decisions in accordance with the legislation</li>
<li>You will have a manageable level of cases</li>
<li>Quality check and provide case sign off</li>
<li>Deputise for the Housing Solutions Manager</li>
</ul>
We have an exceptional Housing Solutions team that has achieved many positive outcomes for applicants. This role will support us to continue to deliver a high-quality homelessness service.
You will have the opportunity to contribute to the implementation and performance of the Council’s Homelessness and Rough Sleeping Strategy and assist in the review of procedures and policies within the team.
About you
You will be joining a supportive, friendly team and will reporting directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first class housing solutions services. We are looking for exceptional candidates with a range of skills including:
<ul>
<li>Excellent working knowledge of the Housing Act 1996 (as amended)</li>
<li>Experience of carrying out detailed assessments</li>
<li>Good quality communication, both verbal and written</li>
<li>A team player</li>
<li>Encourages strategic thinking</li>
<li>Able to work well under pressure</li>
</ul>
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open-minded and have a positive approach in supporting our vision.&nbsp;
Benefits&nbsp;
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to apply
Please click the Apply Now Button
For more information on the role including the job description please see the extra information section
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="http://www.surreyjobs.info/vacancies/526996/external_links?index=0" target="_blank">humanresources@runnymede.gov.uk</a>&nbsp;or on 01932 425527 who will be able to assist you.
For an informal chat about this role please contact Iqvinder Sokhal, Head of Housing Solutions on <a href="mailto:iqvinder.sokhal@runnymede.gov.uk" target="_blank">iqvinder.sokhal@runnymede.gov.uk</a>
Closing Date: Tuesday 22nd July, 12pm
Interview Date(s): Thursday 31st July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Senior Housing Solutions Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8402/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8403/Property_Services_Manager_-_JD.pdf" target="_blank">Property_Services_Manager_-_JD</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Are you passionate about delivering customer-focused housing services that are safe, compliant, and consistently high in quality?
Do you have the experience to manage major contracts and stakeholder relationships while driving continuous improvement in service delivery?
Can you lead and motivate high-performing teams to deliver exceptional repairs and maintenance services across a large housing portfolio?
We are seeking a Property Services Manager with proven leadership in managing housing repairs, compliance, and planned works. This pivotal role demands a strong understanding of health and safety legislation, procurement regulations, and risk management within the social housing sector. If you can lead teams effectively while delivering high-quality, compliant property services, we’d love to hear from you.
Hybrid – mixture of office and at home working
This post is a full-time role at 37 hours a week. However, all applications will be considered.
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on Monday 21st July 2025
Interview date: Wednesday 23rd July 2025
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

18 Housing Jobs in Crawley, UK