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job_industry

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job_organization_name

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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Home Ownership Team Manager - FTC until March 2026 -£61,663 pro rata per annum
Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Home Ownership Team Manager
We’re looking for a committed and motivated person to be responsible for leading and taking overall responsibility for the delivery of a high standard of customer service across the Home Ownership Team, ensuring the delivery of specialised &amp; efficient service to our homeowner customers.
What you’ll do
You will
· Lead the operational performance of the Home Ownership Team with responsibility for the overall effectiveness of our customer service offer
· Be responsible for the management of all homeowner properties, ensuring that our neighbourhoods, properties and specialised homeownership services are managed efficiently, exceeding operational performance (KPIs).
· Have overall responsibility for ensuring compliance to all legislation, regulation and contractual obligations relating to homeowners, including compliance with Fire Risk Actions, PEEPS etc.
· Provide effective financial management of delegated budgets supporting the Head of Housing in budget setting, forecasting and monitoring and delivering value for money, including setting the annual service charges for Managing Agent schemes.
· Be a key player on all new build developments, working closely with colleagues in Development &amp; Sales, ensuring the Home Ownership Team are engaged in the development process from day one.
What you’ll need
We’re looking for someone who has:
· Extensive experience of having managed homeownership services and have expert knowledge of relevant legislation, law and good practice.
· Enthusiasm for identifying and embracing new ways of working and good practice
· Ability to use own initiative and judgement, in a high-pressured environment.
· Capable of delivering results to a high standard and within tight deadlines
Our Values
Our core values are at the heart of how we work
- Take the lead
- Create energy
- Build trust
- Be generous
- Stay grounded
- Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
· Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
· A generous 25-day pro rata per annum holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
· Competitive salary of £61,663 pro rata per annum
· 2 additional ‘giving something back’ volunteer days
· A pension scheme with contributions up to 8% of your salary
· Family leave, compassionate leave and enhanced maternity pay
· Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
· Interest free loans to help spread the cost of a season ticket or another big purchase
· Annual staff conference, team away days and annual team meal allowance
· Access to Perk Box for fantastic savings on everyday purchases and much more
· Free employee assistance programme
· Opportunities to join staff network groups
· Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Job Title outlined above.
Closing date for applications: 5 October 2025

Origin Housing

Home Ownership Team Manager - FTC until March 2026 - Salary £61,663 pro rata per annum

<ul></ul>





Housing Development Team Leader (RP0147)Starting salary £55,051 with progression to £58,445 through annual increments37 hours (hybrid working) Are you experienced in delivering affordable housing projects? Do you have a passion for creating safe, secure, and high-quality homes for all?Welwyn Hatfield Borough Council is looking for a dynamic and forward-thinking Housing Development Team Leader to help shape the future of housing in our borough.This is a fantastic opportunity to lead a dedicated team and play a pivotal role in delivering our ambitious Affordable Housing Programme.In this leadership role, you’ll be responsible for driving the council’s delivery of affordable homes—whether through direct development, strategic acquisitions, or working in partnership with registered providers and developers.You’ll lead the Housing Development team to identify opportunities, manage a robust delivery pipeline, and ensure projects align with our strategic priorities. You will be involved in managing a capital and revenue budget of around £20M.At Welwyn Hatfield, housing is a key priority. We’re committed to providing our residents with homes that meet their needs and enhance their quality of life.If you're ready to make a meaningful impact and grow your career in a supportive and ambitious environment, we’d love to hear from you.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will have a full UK driving licence and access to a car.Working in the heart of Welwyn Garden City, we offer flexible working arrangements, access to electric pool cars, as well as the Local Government pension scheme and generous annual leave. You can see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a>OurCOREvalues —Collaborative, Open, Responsible, Excellent — guide everything we do.We do not offer sponsorship for employment in the UK.Applications close on 12 October 2025Remote assessment will be held on 15 October 2025Interviews will be held on 24 October 2025 Keywords: Welwyn Hatfield, Hertfordshire, local government, housing, tenants, housing development, strategic, affordable housing, team leader, management, regeneration and economic development

Welwyn Hatfield Borough Council

Housing Development Team Leader

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Origin –&nbsp;Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods. 
The role – Retirement Housing Scheme Manager - Ashton Court, Camden - Full time permanent role&nbsp;&nbsp;
You'll manage our retirement housing scheme Ashton Court&nbsp;in Camden. It has 24 flats and residents are over 55 years of age and are semi-independent. We're looking for someone who truly cares about, and has deep knowledge of, issues affecting vulnerable people and the elderly. Regular Social activities include coffee mornings.
As Scheme Manager you will be a committed and motivated person to work closely with and support The Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation.
This post is predominantly lone working however you will be working as part of a wider team of Scheme Managerproviding a high-quality housing service to older people in the Chelmsford, Barnet, Finchley , Camden and Hertfordshire areas. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents.&nbsp;
What you’ll do
&nbsp;You will
<ul>
<li>Act as main point of contact for Residents and their families.</li>
<li>Write and review reports and complete risk assessments</li>
<li>Respond to emergency situations received via the Warden Call system during daytime hours</li>
<li>Ensure all Health &amp; Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs</li>
<li>Carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections&nbsp; &nbsp;</li>
</ul>
Skills and experience we'd like you to have
We’re looking for someone who:&nbsp;
<ul>
<li>is experienced in working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People.</li>
<li>possesses a sound knowledge of welfare benefits and health and safety procedures for this type of service and is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.</li>
<li>is a practical thinker and doer, able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.</li>
<li>Has experience of working in a customer focused environment, preferably in the housing sector</li>
<li>Has the ability to communicate with a wide range of people across different cultures.</li>
<li>is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.</li>
<li>has the ability to plan, prioritise and deliver work to targets/deadlines</li>
<li>is a confident communicator across all channels with good written and verbal communication skills and good IT skills</li>
</ul>
&nbsp;Our Values
&nbsp;Our&nbsp;core values&nbsp;are at the heart of how we work
<ul>
<li>Take the lead</li>
<li>Create energy</li>
<li>Build trust</li>
<li>Be generous</li>
<li>Stay grounded</li>
<li>Remember the little things</li>
</ul>
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.&nbsp;
Our benefits to you
<ul>
<li>A generous 25-day holiday allowance pro rata per annum plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>
<li>Competitive salary of £28,079 per annum.</li>
<li>2 additional ‘giving something back’ volunteer days</li>
<li>A pension scheme with contributions from 4% - 8%&nbsp;of your salary</li>
<li>Family leave, compassionate leave and enhanced maternity pay</li>
<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>
<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>
<li>Annual staff conference, team away days and annual team meal allowance</li>
<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>
<li>Free employee assistance programme</li>
<li>Opportunities to join staff network groups</li>
<li>Refer a friend bonus</li>
</ul>
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role. 
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job requirements for Scheme Manager.
Closing date for applications: 7 October 2025
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Retirement Scheme Manager - Based Camden- 37 hrs per week - Permanent

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Origin –&nbsp;Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods. 
The role – Retirement Housing Scheme Manager&nbsp;
You'll manage our retirement housing scheme Mary Webster House in Camden. Mary Webster House has 14 flats and residents are over 65 years of age and are semi-independent. We're looking for someone who truly cares about, and has deep knowledge of issues affecting vulnerable people and the elderly. Regular Social activities include coffee mornings.
As Scheme Manager you will be a committed and motivated person to work closely with and support The Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation.
This post is predominantly lone working however you will be working as part of a wider team of Scheme Managerproviding a high-quality housing service to older people in the Chelmsford, Barnet, Finchley , Camden and Hertfordshire areas. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents.&nbsp;
This is a part-time role&nbsp;working&nbsp;25 hours a week Monday to Friday&nbsp;
What you’ll do
&nbsp;You will
<ul>
<li>Act as main point of contact for Residents and their families.</li>
<li>Write and review reports and complete risk assessments</li>
<li>Respond to emergency situations received via the Warden Call system during daytime hours</li>
<li>Ensure all Health &amp; Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs</li>
<li>Carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections&nbsp; &nbsp;</li>
</ul>
Skills and experience we'd like you to have
We’re looking for someone who:&nbsp;
<ul>
<li>is experienced in working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People.</li>
<li>possesses a sound knowledge of welfare benefits and health and safety procedures for this type of service and is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.</li>
<li>is a practical thinker and doer, able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.</li>
<li>Has experience of working in a customer focused environment, preferably in the housing sector</li>
<li>Has the ability to communicate with a wide range of people across different cultures.</li>
<li>is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.</li>
<li>has the ability to plan, prioritise and deliver work to targets/deadlines</li>
<li>is a confident communicator across all channels with good written and verbal communication skills and good IT skills</li>
</ul>
&nbsp;Our Values
&nbsp;Our&nbsp;core values&nbsp;are at the heart of how we work
<ul>
<li>Take the lead</li>
<li>Create energy</li>
<li>Build trust</li>
<li>Be generous</li>
<li>Stay grounded</li>
<li>Remember the little things</li>
</ul>
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.&nbsp;
Our benefits to you
<ul>
<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>
<li>Competitive salary of £28,079 per annum&nbsp;pro rata for part time hours</li>
<li>2 additional ‘giving something back’ volunteer days</li>
<li>A pension scheme with contributions from 4% - 8%&nbsp;of your salary</li>
<li>Family leave, compassionate leave and enhanced maternity pay</li>
<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>
<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>
<li>Annual staff conference, team away days and annual team meal allowance</li>
<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>
<li>Free employee assistance programme</li>
<li>Opportunities to join staff network groups</li>
<li>Refer a friend bonus</li>
</ul>
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job requirements for Scheme Manager.
Closing date for applications: Tuesday 7 October 2025
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Part Time Retirement Housing Scheme Manager  - Permanent - Based Camden - 25 hours per week

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Home Ownership Manager
Reporting into the Home Ownership Team Manager, this role will manage our portfolio of Homeowners across London and Hertfordshire.
You will manage a number of Homeownership functions including, solicitors enquiries, lease extensions and section 20 consultations.
You will also be responsible for completing Estate Inspections and troubleshooting any issues that arise across your portfolio.
What you’ll do
<ul>
<li>You will manage a portfolio of properties across your patch and be responsible for all Homeownership functions. (Lease extensions, solicitors enquiries §ion 20 consultations)</li>
<li>Completing Estate Walkabouts on a quarterly basis with some of our residents</li>
<li>Managing Anti-social behaviour</li>
<li>Be the champion for the customer</li>
<li>Manage our third party relationships (Managing Agents)</li>
</ul>
What you’ll need
<ul>
<li>We’re looking for someone who has previous experience within a similar role</li>
<li>Solution focused with a can-do attitude</li>
<li>Ability to multitask and manage conflicting deadlines</li>
<li>Problem solves</li>
<li>Committed to providing a good service</li>
</ul>
Our Values
Our core values are at the heart of how we work
<ul>
<li>Take the lead</li>
<li>Create energy</li>
<li>Build trust</li>
<li>Be generous</li>
<li>Stay grounded</li>
<li>Remember the little things</li>
</ul>
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
<ul>
<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>
<li>Competitive salary of £39,238pa - £44,547pa</li>
<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>
<li>2 additional ‘giving something back’ volunteer days</li>
<li>A pension scheme with contributions from 4% - 8%&nbsp;of your salary</li>
<li>Family leave, compassionate leave and enhanced maternity pay</li>
<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>
<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>
<li>Annual staff conference, team away days and annual team meal allowance</li>
<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>
<li>Free employee assistance programme</li>
<li>Opportunities to join staff network groups</li>
<li>Refer a friend bonus</li>
</ul>
 We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Home Ownership Manager outlined above.
Closing date for applications&nbsp; 23 October 2025
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Home Ownership Manager x 2. Fixed Term Contracts to March 2026

<h4>Our Vacancy</h4>As a Neighbourhood Manager, your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear about any concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help.What you’ll do:You’ll be working in your designated neighbourhood with a requirement to work from the Houghton Regis office on a Tuesday, and cover the Hertfordshire/Essex patch. You’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of their needs.Your role covers all aspects of tenancy and housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and resident satisfaction.You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you’re creative in your problem-solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you.This is a permanent role.What you’ll need:<ul><li>experience within a customer facing role, preferably within housing management and ideally within the social housing sector</li><li>knowledge in tenancy and leasehold management and enforcement, with experience of safeguarding</li><li>to be resilient with a positive, flexible, compassionate and can-do approach</li><li>highly organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively</li><li>be prepared to undertake a level 3 qualification in Housing Management if not already held.</li></ul> This role will require a full UK driving licence and access to a vehicle.A Basic DBS check is also required. Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What we offer:<ul><li>30 days’ annual holiday plus bank holidays </li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying:If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Stage one Teams interviews will take place on 13th &amp; 15th OctoberStage two interviews will take place in person at our Pitsea office and will include a written assessmentYou must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.We reserve the right to close this advert early if we receive a high volume of suitable applicationsIf you have any questions about this role, please Talent Specialist, Caroline at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> <h4>Attached documents:</h4><ul><li><a href="../jobV2/fdownload.php?j=c3dda7b753f36521&amp;f=8df800a934ba7d06"> Role Profile - Neighbourhood Manager.pdf </a></li></ul>





<ul></ul>

Peabody

Neighbourhood Manager (Hertfordshire/Essex)

<ul></ul>





Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service. 
Key Responsibilities: 
 
 - Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended). 
 - Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings. 
 - Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary. 
 - Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances. 
 - Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes. 
 - Interpret and explain complex legal matters to tenants, landlords, and other interested parties. 
 - Provide advocacy for applicants in court and support around claiming benefits. 
 
What We’re Looking For: 
 
 - Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996. 
 - Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers. 
 - Excellent interpersonal skills to handle complex enquiries and complaints tactfully. 
 - Ability to work both independently and as part of a team. 
 - Proficiency in using IT databases to manage information effectively. 
 
Why Join Us? 
 
 - Be part of a team dedicated to preventing homelessness and improving housing conditions. 
 - Work collaboratively with various departments and external agencies. 
 - Opportunity to make a real impact in the community. 
 - Supportive work environment with opportunities for professional development 
 
Contact details: 
If you would like to know more about the role, please contact <a href="mailto:Violet.Mukungu@Enfield.gov.uk" target="_blank">Violet.Mukungu@Enfield.gov.uk</a> and <a href="mailto:Rebecca.Porthouse@Enfield.gov.uk" target="_blank">Rebecca.Porthouse@Enfield.gov.uk</a> for an informal discussion. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Housing Caseworker

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Job Title: Regeneration Project Officer (Housing Management) Directorate: Housing Services Service/Section: Housing Operations &amp; Estate Services / Resident Services Grade 6 £39,276 - £42,771 Contract: Permanent full time. About Us The London Borough of Havering is a vibrant and diverse borough in East London, known for its strong sense of community, excellent transport links, and a blend of urban and green spaces. Havering is committed to delivering high-quality services to its residents and is at the forefront of regeneration and community development across the borough. About Resident Services Resident Services is at the heart of Havering’s commitment to its communities. Our function is to provide a comprehensive range of housing management and estate services, supporting residents through every stage of their tenancy. We champion safe, sustainable, and thriving neighbourhoods, working closely with residents, local councillors, and partner agencies to ensure everyone has access to the support and services they need. &nbsp; About the Job As a Regeneration Project Officer, you will be the lead officer for all housing management activities on regeneration sites. You will coordinate estate activities during consultation, decant, and development phases, support local hubs, and deliver high-quality tenancy and leasehold management services. You’ll play a key role in engaging with residents and stakeholders, ensuring their needs are met throughout the regeneration process. Why Join Us? Make a Real Difference: Be at the forefront of major regeneration projects, directly improving the lives of residents and shaping the future of Havering’s communities. Collaborative Environment: Work alongside passionate colleagues, local councillors, and partner agencies in a supportive and inclusive team. Professional Development: Access to ongoing training, career progression opportunities, and the chance to develop your skills in a dynamic service area. Flexible Working: Occasional work outside normal office hours and the ability to work across different sites in the borough. Commitment to Wellbeing: We support our staff with a strong focus on wellbeing, safeguarding, and work-life balance. Equality and Diversity: Havering is committed to equality of opportunity and welcomes applicants from all backgrounds. About You Experience in social housing, care, or public sector housing management. Strong relationship management skills with residents, elected members, and partner agencies. Ability to manage complex casework and deliver high standards of customer service. Contract monitoring and commissioning experience. A full driving licence and access to a vehicle for work Please view Job Profile&nbsp;here For an informal discussion about the post, please contact : <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a>&nbsp;or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is &nbsp;8/10/25 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Regeneration Project Officer

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Permanent Ref:&nbsp; H1116 This exciting opportunity has arisen for a vacancy within the Property Service. You will be joining a supportive and professional team where you will be required to analyse data, provide reports and input information into our asset management system. Collating data from a variety of sources is an integral part of the role.&nbsp; This ensures that data quality is maintained for the council’s housing stock, which assists with the development of future investment programmes around sustainability, refurbishment and planned works. &nbsp; You will be required to understand and manipulate data in a number of IT systems.&nbsp; This allows us to manage our housing stock to achieve statutory compliance, and meet our tenants’ needs.&nbsp; Working with colleagues across our Housing Service is an essential part of the role. The ability to build strong and meaningful relationships with colleagues and various contractors is required as well as tact, diplomacy and analytical skills.&nbsp; You will have excellent written and oral communication skills and the ability to achieve defined performance targets. This role will suit an adaptable, flexible, individual who is committed to ensuring a high-quality standard of work and continually seeks to improve performance. A Basic Disclosure check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details.

Dacorum Borough Council

Database Support Officer

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This is a fantastic opportunity to join a the Service Development Team within the Housing &amp; Regeneration Service, with a focus on making significant change to improve Council Housing services. 
The Feedback, learning and Insight Officer will champion the voice of the customer by capturing all sources of resident feedback across a variety of settings from satisfaction surveys, focus groups, complaints and compliments ensuring that analysis drives actions to support continuous learning and improving 
Key Accountabilities: 
The successful applicant will be expected to: 
 
 - To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times. 
 - To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values. 
 - Work with the Customer Experience Service to support the implementation, embedding and continuous improvement in the use of the Council’s corporate systems, ensuring a single view of the customer is understood across Council Housing and this is turned into meaningful intelligence and data which is shared and utilised to inform future strategy, planning and service improvement activity. 
 
Contact Details - 
If you would like to know more about the role, please contact Will Solly via <a href="mailto:Will.Solly@enfield.gov.uk" target="_blank">Will.Solly@enfield.gov.uk</a> for an informal discussion 
If you have any difficulties accessing this information, please contact Elizabeth Loizou at <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> or at 0208 132 1615 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Feedback, Learning and Insight Officer

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Housing Transactions Officer (P01630)Starting salary £28,426 with potential progression to £34,011 on achieving designated skills and experience37 hours (hybrid working) Do you have experience in a customer accounts related environment? If so, this role is for you. In this key role it will be up to you to provide a proactive, comprehensive and high-quality back-office housing rent transactions service through the management and maintenance of the rent accounts for council tenants of Welwyn Hatfield.You will undertake all aspects of rent accounting for dwelling and garage tenancies in accordance with current audit, accounting and legislative practice and process and manage individual rent accounts carrying out accurate and timely daily, weekly and monthly system processing.This is a role that has a lot of variety but will be very rewarding enabling you to work closely with internal colleagues always delivering excellent internal customer service.Welwyn Hatfield Borough Council pride themselves on their commitment to their people – striving to ensure that every employee feels valued and happy in their work.Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will be working at our office in White Lion Square, Hatfield.We can offer you a unique and attractive working environment in the heart of Hatfield, flexible working arrangements, Local Government benefits including pension scheme and generous annual leave allowance. About Us:Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be.We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance. You can see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a>If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.Please note that we do not provide visa sponsorship for employment in the UK. Closing date for applications is 16 October 2025Remote assessments will be held on 21 October 2025Interviews will be held on 24 October 2025 Keywords: Rents, Housing, Transactions, Housing, Customers, Finance, Accounting, Hybrid, Working, Hertfordshire, Welwyn Hatfield Borough Council, local government

Housing Transactions Officer (P01630)

<h4>Our Vacancy</h4>As a Service Charge Specialist at Peabody, you’ll use your experience of managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services we provide. No two days are the same. One morning you could be responding to resident enquiries by phone or email, before analysing costs to ensure service charge bills are accurate. Later, you might be meeting with neighbourhood, property services, or estate services teams to make sure charges reflect the services being delivered. Throughout the day, you’ll be building relationships, solving problems, and ensuring residents have the information they need. What You’ll Do You’ll be responsible for managing all aspects of service charge calculation and enquiry resolution -analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents have clear and relevant information. What You’ll Need<ul><li>Commitment to delivering first-class customer service</li><li>Experience working with and managing service charges</li><li>Experience managing the reconciliation and budgeting process</li><li>Knowledge of accounting processes relating to service charges, with an understanding of relevant legislation and best practice</li><li>A professional qualification such as CIH or IRPM (desirable)</li></ul>This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying: If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>Interviews will be taking place throughout the live advert, as we have multiple vacancies available. They’ll take place in person -so we encourage you to apply as soon as possible.We reserve the right to close this advert early if we receive a high volume of suitable applications. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h4>Attached documents:</h4><ul><li><a href="../jobV2/fdownload.php?j=1daeaf25b00afca1&amp;f=f290239fb5bcf0c0"> Role Profile - Service Charge Specialist.pdf - Role Profile </a></li></ul>





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Service Charge Specialist

Are you enthusiastic, customer-focused, technically knowledgeable, with good communication skills and do you enjoy delivering high quality services to improve the condition of housing for our residents?We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work within a supportive team on a wide range of housing cases, from disrepair and HMO licensing to harassment and illegal eviction.What will you be doing?<ul><li>Responding to service requests and giving appropriate advice.</li><li>Carrying out a range of inspections and investigations and encouraging landlords to remedy defects.</li><li>Taking appropriate enforcement action where necessary.</li><li>Bringing HMO’s up to standard and actively seeking out unlicensed HMOs.</li></ul>About youAs an ideal candidate, you will have:<ul><li>A relevant qualification or experience with property and a working knowledge of the legislation and regulations relating to housing standards.</li><li>The ability to deal with challenging situations using tact and discretion</li><li>Excellent organisational skills, with the ability to work without supervision, prioritise work to meet deadlines</li><li>Excellent written skills, with the ability to write schedules of work, summarise accurately and convey complex information</li></ul>What can we offer you?<ul><li>A stimulating and supportive work environment</li><li>Flexible working arrangements, including flexi-time</li><li>26-29 days annual leave rising to 34 days with 5 years' local government service</li><li>Employee well-being programme</li></ul>How to apply For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Jane O'Brien, Residential Team Manager - Environmental Health on 01992 531494.Closing date: Monday 13th October at 9am. Interviews will be held during the week commencing 20th OctoberSo, if you’re looking to make a difference in East Hertfordshire as a Technical Officer in the Environmental Health Team, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Technical Officer - Residential

Title: DeliveryProgramme Lead - SouthContract Type: 2xPermanent, Full Time, 35 per weekSalary: £47,135 - £52,008 perannum dependant on experience. Plus Essential Car Reporting Office: London, Stratford Working Location: South/Thames London Persona: Agile Worker: 20% -40% of contractual hours to be worked from reporting Office/workinglocation (hybrid working). Office, siteand home working. Site attendance 4 daysa week.Closing Date: 2ndOctober 2025 at 11pmInterview Dates: 9th/10thOctober 2025 via Teams<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAv9fYysif1ohNH8ro8kLcBTJOMmkrMHqDi0doPXVgsU0WN8NuXb4Rb1TEpuyfxrEs" target="_blank">Role Profile - Delivery Programme Lead.docx</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Major Works Delivery Team at L&amp;Q:The Major Works Delivery team are looking for an experienced Delivery Programme Lead with experience in Project Management of large, planned works to include but not limited to Kitchen/Bathrooms renewal, External works, Retrofit and complex projects. The role reports to the Partnership Manager. We are looking for someone to join our team to bolster their current wealth of experience and knowledge.If this sounds like you, we would love for you to apply!Your impact in the role:The Delivery Programme Lead will be responsible for the delivery and quality of designated large, planned programmes including Kitchen and Bathroom renewal, External windows and door programmes, roofing and retrofit works. Working with our partnered contractors to deliver excellent service and high-quality product. Ensuring that the L&amp;Q property assets are maintained in line with the allocated programmes. All projects are to be developed into an efficient de-risked solution to which our partners/contractors can deliver. Covering refurbishment, planned investment, mechanical and electrical works, and fire safety remediation. The role includes being the first point of contact for residents, partners and stakeholders.What you'll bring:The successful candidate must be able to demonstrate financial and commercial acumen, including risk management skills, financial reporting and presenting to internal stakeholders and demonstrate collaboration and influencing skills, with key stakeholders.It is essential that you are be able to demonstrate strong planning, organisational and administrative skills ensuring accurate and timely records while managing data effectively.Proficient in use of Microsoft Excel, able to compare spreadsheets, perform v-lookups, use basic pivot tables and formulae and produce simple reportsIt is essential to have knowledge of Microsoft Office suite. The candidate should be able to produce mail merges and presentations. The candidate must be able to collaborate and work as a team, be able to positively contribute when dealing with both internal and external stakeholders and have nurturing and empathic attributes.The ideal candidate will be able to work under pressure whilst recognising and acting on their own priorities as well as being able to support others when needed.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. <ul></ul>

London and Quadrant Housing Trust

Delivery Programme Lead - South - 7094

Title: Section 20 Consultation Specialist Contract Type: Permanent, FT, 35 hoursSalary: £35,951 per annum (London weighted salary) or £32,188 per annum (Regional salary)Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile (20-40% in office and 3-4 days working from home) (plus add in link to personas once uploaded)Closing Date: 29th September 2025<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAjW/TdLG/XlxTLopfDM2Df+R+SQlVtc97bDOKX0cMPgFjha/KXvoZ69ADJMUjK9d1" target="_blank">Section 20 Specialist Role Profile.pdf</a> Join our Service Charge Team at L&amp;Q:We have an exciting opportunity for a Section 20 Specialist to join our growing Service Charge Team, playing a key role in ensuring L&amp;Q complies with statutory consultation requirements while safeguarding financial recovery for major works and long-term service agreements.<ul><li>Are you experienced in Section 20 consultation processes, compliance, and service charge administration?</li><li> Do you thrive in a fast-paced environment where accuracy, attention to detail, and stakeholder engagement are key?</li></ul>If this sounds like you, we would love for you to apply!Your impact in the role: <ul><li>Statutory Consultation &amp; Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold &amp; Leasehold Reform Act 2002.</li><li>Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines, reducing service charge deficits.</li><li>Resident &amp; Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements</li><li>Collaboration &amp; Internal Support: Work closely with teams including Homeownership, Technical Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process</li><li>Process Improvement &amp; Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance.</li><li>Data &amp; Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations.</li></ul>What you'll bring:<ul><li>Section 20 &amp; Leasehold Knowledge: Understanding of statutory consultation processes, service charge administration, and relevant legislation (Landlord and Tenant Act, Commonhold &amp; Leasehold Reform Act).</li><li>Strong Administrative &amp; Organisational Skills: Ability to manage multiple consultations simultaneously, ensuring deadlines are met and compliance is maintained.</li><li>Analytical &amp; Problem-Solving Skills: Ability to apply a logical, systematic and methodical approach to analysing data and identifying large variances.</li><li>Customer Service &amp; Stakeholder Management: Excellent communication skills to engage with residents, solicitors, and internal teams, handling complex queries professionally.</li><li>Attention to Detail: Ability to validate data, interpret leases, and ensure consultation processes are completed accurately.</li><li>IT Proficiency: Skilled in Microsoft Excel (including VLOOKUP), Outlook, Word, and other finance or property management systems.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

Section 20 Consultation Specialist

Title: Process ArchitectContract Type: 12-month FTC, 35 hoursSalary: London Weighted £76,034 pa or Regional based£66,380 pa depending on experience and locationGrade: 12Reporting Office: London, Stratford or Manchester, Morden Road, CR4 4DA (office due to open later this year)Working Location: Stratford, London or Manchester but expected to travel to London frequentlyPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 28th September 2025Interview Dates: 3rd October 2025 Please note that in person interviews will be held for at least one of the interview stages for this role.Please click here for the role profile <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHA3IaGm+NeXXGxt2Xs/7ySNIEqsHDmfpVftr2T5oG9lPR8TWcJB3dZ29DCULIw+TH2" target="_blank">Process Architect Role Profile.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Team at L&amp;Q:We’re looking for a forward-thinking Process Architect to lead the way in designing, improving, and governing L&amp;Q’s business processes. This role plays a key part in shaping our Target Operating Model and driving real change across the organisation. You’ll help boost efficiency, embed best practice approaches like Lean and Six Sigma, and make sure our business architecture is aligned with our overall strategy.You will join an agile, high-performing and values driven team at the heart of L&amp;Q programme of change, tasked with helping to turn L&amp;Q’s five-year Corporate Strategy, L&amp;Q Future Shape, into a reality. You will work closely with teams across Technology, Data, HR, and Strategy to strengthen our enterprise architecture, ensuring our processes deliver great results for both customers and the business. Our Corporate Strategy highlighted our priorities as well as how these will be underpinned through ‘operational excellence’. For L&amp;Q, this means delivering the best total cost solution for our customers through reliable, consistent and repeatable products and services. We want our customers to know what to expect of us, and know that we will deliver on this, time and time again.If this sounds like you, we would love for you to apply!What you'll bring:• Proven leadership and experience in business process design, improvement and architecture within complex environments.• Strong expertise in Lean, Six Sigma, and other process optimisation methodologies.• Experience working across business functions to deliver enterprise-wide change.• Strategic thinker with the ability to connect day-to-day operations to broader organisational goals.• Strong communication and influencing skills, capable of engaging stakeholders at all levels. A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

Process Architect

Title: Managing Agent Contract ManagerContract Type: Permanent, FT, 35 hoursSalary: £47,135 to £52,008 per annum (London weighted salary) dependant on experienceReporting Office: London, StratfordPersona: Agile/hybrid working- office based 20-40% (3-4 days working from home)Closing Date: 28th September 2025<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAYhlY3ABPIoYXV5WdI2MkrRYr9OYGantq1N0TODGMudqZ0Z9/hXKuKCNzRwQsJWPx" target="_blank">Role Profile.docx</a> *Previous Applicants May Not Apply*Join our Rent &amp; Service Charge Team at L&amp;Q:At L&amp;Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents.That’s where you come in.As Managing Agent Contract Manager is at the heart of this, you’ll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve.This isn’t just another management role, it’s a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&amp;Q , our residents and uphold regulatory compliance.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Ensuring fairness &amp; compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.</li><li>Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.</li><li>Championing residents resolving disputes, challenging poor performance, and ensuring transparency.</li></ul>What you'll bring:<ul><li>Proven expertise in leasehold block management, ideally across large or complex estates.</li><li>Strong legal and regulatory knowledge, including the Landlord &amp; Tenant Act 1985, Commonhold &amp; Leasehold Reform Act 2002, and Leasehold &amp; Freehold Reform Act 2024.</li><li>Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.</li><li>Professional credibility ideally with TPI or RICS (or equivalent experience).</li><li>Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.</li><li>The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

Managing Agent Contract Manager

Title: Tenancy Progression CoordinatorContract Type: Fixed Term Contract – 6 Months (Mat Cover)Salary: Starting from £32,881 per annum depending on experienceReporting Office: Stratford, LondonPersona: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Full-Time, 35 hours per weekClosing Date: 26th September at 11pm Please click here for the role profile <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) We are seeking a dedicated Tenancy Progression Coordinator to oversee the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.In this new role at L&amp;Q we are looking for someone customer focused, self-motivated with an interest in the London property market. Reporting to the Tenancy Progression Manager, the successful candidate will be part of a great new team supporting the customer journey for our tenants.To be successful in this role you will need to demonstrate:<ul><li>Knowledge of the UK Lettings market</li><li>Previous tenancy progression experience.</li><li>Ability to negotiate tenancy agreement terms.</li><li>First class customer service skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Collaboration skills and the ability to demonstrate stakeholder management</li><li>Ability to work in a fast-paced target driven environment with a track record of meeting deadlines.</li></ul>Duties will include:<ul><li>Managing customer databases and ensuring it is kept up to date.</li><li>Taking customers details and qualifying their requirements.</li><li>Dealing with incoming lettings enquiries via phone and email.</li><li>Supporting customer through the tenancy referencing process.</li><li>Ensuring compliance and regulatory requirements related to lettings are adhered to.</li></ul> If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us! of the relevant policy as updated from time to time. (remove if not relevant) 





<ul></ul>

Tenancy Progression Coordinator

Title: Housing Assistant South East London and Kent x3Contract Type: Permanent – Full Time – 35 Hours Per WeekSalary: £28,409 - £31,090 per annum (London Weighted salary), dependant on experienceGrade: 4Reporting Office: Stratford, London, E15 4PHWorking Location: King Hall MewsPersona: Agile - Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday - FridayClosing Date: 26th September 2025 – 23:00Interviews: Will be held on a date to be confirmedEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) <a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Ea4qMQwP1L9okFyJR0eC15bWrqoR7JOAfx7VY5ZZEIpzT4KX8oWjUatfPdUoenSi4R" target="_blank">Role Profile - Housing Assistant 2025.docx</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Join our South East London and Kent Team at L&amp;Q Would you like to join our revamped Housing Management Team as a Housing Assistant and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.If this sounds like you, we would love for you to apply! Your impact in the role:<ul><li>Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.</li><li>Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.</li><li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues.</li><li>Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.</li></ul>What you'll bring:<ul><li>Good at building relationships with people and be able to communicate well with colleagues and residents.</li><li>Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li><li>Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.</li><li>Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.</li><li>Motivated with a ‘can do’ attitude by keeping promises to residents.</li><li>Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential. </li></ul>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

Housing Assistant South East and Kent - Multiple - 7085

Title: Head of CommercialContract Type: Permanent, Full time, 35 hours per week Salary: £90,480 - £100,207 depending on experience plus Essential Car User Allowance £1,300 paGrade: 13Reporting Office: West Ham Lane, StratfordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 26th September 2025 at 11pmInterview Dates: Face to Face interviews at Stratford office on 15th/16th October 2025<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJgRGNLcrvKmYNxwBCV3BDKuFhRQlVsEILe6hxQeCj/+W1I+iLUErxo1Bc9PZXlGSYaOekNjFvZJ+OUSQh8Eiso" target="_blank">Role profile.pdf</a>Join our Commercial Team at L&amp;QL&amp;Q are looking for a proven Commercial Professional for the newly created Head of Commercial within the Property Services Directorate. You will have extensive Senior Management experience. The role reports directly into the Property Services Commercial Director and will be responsible for at around 15 staff of differing experience levels.The Head of Commercial is responsible for the leadership and strategic management of commercial, contractual and general quantity surveying issues on a project / group of Operations basis to ensure full contractual and monetary entitlement in the most advantageous terms to L&amp;Q.You will take full ownership of the department and lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance.The Head of Commercial works with the Head of Operational colleagues and all other relevant colleagues to ensure that all significant project issues and correspondence and all necessary contractual processes have been observed.You will be responsible for the management of third party contractors and suppliers to always achieve best value to a programme whilst protecting the business commercially and providing accurate financial forecasting.The postholder will have experience in providing mitigation strategies for immediate implementation of all matters relating to contract and subcontract and will be accountable for savings for department.You will assist the organisation to ensure the procurement needs of department are met and compliant with Procurement Act 23 and other regulations.If this sounds like you, we would love for you to apply!Your impact in the role: To be considered for this roles candidates will be able to demonstrate experience, knowledge and understanding of:· Managing budgetary constraints using forensic cost control techniques· Strong analytical skills - must be highly numerate and data interrogation skills· Strong leadership skills and experience managing others and working collaboratively with others· Experience of managing principal and subcontractor arrangements and relationships· Providing mitigation strategies for immediate implementation of all matters relating to contract and subcontract and will be accountable for savings for department.· Commercial Awareness with good legal/contractual· Competency in use of standard methods of measurementWhat you’ll bring: · Degree or HNC level in a related discipline or equivalent substantial experience· It is desirable that you will be a professionally qualified member of CIOB/RICSA Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lqgroup.org.uk%2Fabout-landq%2Four-vision-and-values%2Fethics-and-diversity&amp;data=05|02|KStanden%40lqgroup.org.uk|8105005939254d73e02c08ddc53da75f|98d94a17168648bdb71287295b8149d5|0|0|638883590780900629|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D|0|||&amp;sdata=cncGQvKw9hx%2ByGiAThezKJXzg6b%2Fps8ORRyw5alFqoA%3D&amp;reserved=0" target="_blank">Diversity and inclusion at L&amp;Q | L&amp;Q Group</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us! SLG Roles We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria.*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.<ul></ul>

Head of Commercial - 7075

<h2>About the job</h2>Salary: £33,143 – £36,363 a year plus £963 essential car user allowance Hours per week: 37 Contract type: PermanentAs a Private Sector Housing Technical Officer with Luton Council, you will support the Private Sector Housing Officers in ensuring high standards of safety, maintenance, and compliance across housing in the borough. You will be involved in a variety of tasks that contribute to improving housing conditions for residents, enhancing the quality of life, and ensuring the safety of vulnerable individuals.In this role, you will conduct detailed inspections of residential properties, adhering to the Housing Health &amp; Safety Rating System (HHSRS) and the Decent Homes Standard. You will assess and process applications for Houses in Multiple Occupation (HMO) Licensing, investigating relevant databases to gather intelligence and support evidence-based decision-making. Your work will include preparing reports, plans, and schedules of work, and recommending enforcement actions where necessary to ensure compliance with housing standards.You will also inspect completed works to assess guarantees and confirm the validity of gas and electrical safety certificates. Additionally, you will prepare and present cases for prosecution and Residential Property Tribunals, supporting the enforcement of housing regulations.A key element of your role will be investigating routine service requests related to premises and occupants, instigating regulatory actions in accordance with established procedures. You will liaise with a variety of professionals, departments, and external agencies, offering advice on enforcement actions, departmental initiatives, and energy efficiency measures for dwellings. You will provide referrals to the Council’s Home Improvement Agency (HIA) Team, Occupational Therapists, Adult Social Care, and other relevant agencies, particularly in safeguarding vulnerable adults.In collaboration with the Private Sector Housing Manager, you will actively participate in projects such as area and street surveys, contributing to strategic initiatives aimed at improving housing standards. You will also assist in delivering Continuous Professional Development (CPD) training sessions on specific housing issues.This role will require direct interaction with the public, homeowners, landlords, contractors, and other agencies, often in situations that may require tact, diplomacy, and clear communication. You will need to effectively explain complex policies, building regulations, and legislative requirements to encourage compliance and resolve disputes. Ensuring that works are completed to the required standards will be a critical part of your responsibilities.You will be expected to carry out regular site visits across the borough, which may involve the use of ladders, scaffolding, or entering confined spaces such as lofts. A commitment to maintaining up-to-date knowledge of the latest building construction techniques, legislation, government guidance, and Council policies is essential to ensure that your work remains relevant and effective.Please note this role does not attract sponsorship.<h2>About you</h2>As a Private Sector Housing Technical Officer at Luton Council, you will play a crucial role in ensuring that housing standards across the borough meet the required safety and quality regulations. Drawing on your expertise in Environmental Health, Private Sector Housing, or other enforcement roles, you will carry out inspections, assess housing conditions, and contribute to enforcement actions aimed at improving the safety and well-being of residents.Your core duties will include inspecting residential properties, assessing compliance with Housing Health &amp; Safety Rating System (HHSRS) standards and Decent Homes criteria. You will be responsible for analyzing the results of your inspections and preparing accurate, comprehensive reports and specifications that inform enforcement actions when necessary.You will need to have a demonstrable ability to engage with a wide range of stakeholders, including members of the public, landlords, contractors, and other agencies. Your tact, diplomacy, and persuasive communication skills will be essential in managing potentially challenging situations and explaining technical and legal requirements to ensure compliance with housing standards.A key aspect of the role will involve working effectively within a team environment while also managing your workload independently to meet deadlines. You will also need to demonstrate an understanding of the effects of discrimination on service delivery and be able to apply this knowledge in practice, ensuring fairness and equality in your interactions with the public.You will be required to travel throughout the borough to conduct building surveys, including inspecting lofts and roof spaces using steps and ladders on a daily basis. This will require a good level of physical fitness and a proactive attitude to completing on-site inspections. Additionally, you will be expected to maintain accurate records, specifications, and reports in line with Local Authority enforcement procedures and deadlines.The role also offers the flexibility of working two days per week from the office, with the remaining days spent out in the field, engaging with properties and stakeholders across Luton.To succeed in this role, you will need to bring an in-depth knowledge of Local Authority enforcement procedures and a relevant qualification in Building Construction or Technology (e.g., B/Tech) or equivalent practical experience. A commitment to continuous professional development and the ability to plan and organize your workload will be essential to ensuring the smooth delivery of your responsibilities.This is a public facing role so you’ll need to show off your fluency in speaking and writing English.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1612500&amp;ptId=11821" target="_blank">download: PREF104728 L6 202406 PRIVATE HOUSING TECHNICAL OFFICER (002) (002).doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1612732&amp;ptId=11821" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Luton Borough Council

Private Sector Housing Technical Officer

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An exciting opportunity…&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community, so it is an exciting time to join us.
The Post
We’re looking for passionate, resilient individuals to join our Initial Assessment Team, helping single people facing homelessness.&nbsp;&nbsp;
In this fast-paced and dynamic role, you will:&nbsp;
<ul>
<li>Be the first point of contact for households facing homelessness, assessing their circumstances and needs</li>
<li>Provide practical advice and sustainable housing solutions&nbsp;</li>
<li>Work collaboratively with partners to prevent and relieve homelessness&nbsp;</li>
</ul>
This is a front-line role where you will be expected to work primarily from our Turning Point office located in Harlesden, however you may be required at other locations.
Knowledge and experience of working in the homelessness sector is desirable but not essential as full training will be provided. This is an exciting opportunity to begin a career in the sector.&nbsp;
The Person
What matters most is your&nbsp;drive, compassion, and ability to learn quickly.&nbsp;
If you thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you.&nbsp;
What we’re looking for:&nbsp;
<ul>
<li>A strong interest in homelessness and housing issues&nbsp;</li>
<li>The ability to learn quickly—full training will be provided&nbsp;</li>
<li>A customer-focused mindset with excellent communication skills&nbsp;</li>
<li>Proactive problem-solving and resilience in a fast-moving environment&nbsp;</li>
<li>A collaborative team player who works well with others to achieve shared goals</li>
</ul>
Join us in making a difference—supporting people experiencing homelessness and shaping a career with purpose.
Take the first step toward a rewarding future and apply today!&nbsp;

Brent Council

This is Brent

Initial Assessment Officer

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Healthy Homes Customer Liaison Officer Location: Hemel Hempstead Salary:£34,107 per annum PRO RATA Hours: 35 hours per week Contract: Fixed Term until 31st January 2026Are you passionate about delivering excellent customer service and improving living conditions for residents?Hightown Housing Association is seeking a proactive and empathetic Healthy Homes Customer Liaison Officer to join our Asset Management team. This is a fantastic opportunity to make a real difference in the lives of our residents by supporting them through issues related to damp, mould, and disrepair.As a Healthy Homes Customer Liaison Officer, you will be the key point of contact for residents experiencing housing-related issues. You will work closely with internal teams and external partners to ensure timely, effective, and compassionate resolution of concerns, while maintaining high levels of customer satisfaction.Key responsibilities as a Healthy Homes Customer Liaison Officer:<ul>
<li>Act as the first point of contact for residents regarding damp, mould, and disrepair issues.</li>
<li>Investigate and resolve customer enquiries, providing clear updates and solutions.</li>
<li>Co-ordinates decant processes and arrange alternative accommodation where necessary.</li>
<li>Maintain accurate records of all interactions and actions taken.</li>
<li>Collaborate with internal teams and contractors to ensure a first-time fix approach.</li>
<li>Support the administration of disrepair cases and complaints.</li>
<li>Promote service improvements based on customer feedback.</li>
<li>Ensure compliance with Awaab’s Law and other relevant legislation.</li>
</ul>The Ideal candidate will have:<ul>
<li>Excellent customer service and communication skills.</li>
<li>Experience in a customer-focused environment.</li>
<li>Ability to manage sensitive situations with empathy and professionalism.</li>
<li>Strong organisational and IT skills.</li>
<li>A proactive, solution-focused approach.</li>
<li>A full UK driving licence and access to a vehicle for business use.</li>
</ul>Why Join Us?<ul>
<li>
Competitive Salary: £34,107 per annum for a 35-hour week Pro Rata.</li>
<li>
Generous Leave: 33 days of annual leave, including Bank Holidays.</li>
<li>
Bonuses and Benefits: Monthly attendance bonus, life assurance cover (three times your annual salary), and access to discounts at high street retailers, gyms, restaurants, and cinemas.</li>
<li>
Career Development: Ongoing training opportunities to help you grow in your career.</li>
<li>
Wellbeing Support: Employee support and health &amp; wellbeing services.</li>
<li>
Fitness Facilities: Free access to our on-site gym.</li>
</ul>About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer

Hightown Housing Association

Healthy Homes Customer Liaison Officer

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<h1>Summary</h1>What you'll doAs the Quality, Development and Performance Lead at Notting Hill Genesis, you'll drive service improvement across Supported and Temporary Housing, ensuring we deliver safe, high-quality homes and services that reflect our customer strategy and Better Together commitments. Leading a team of specialists, you'll embed good governance, monitor performance, and champion continuous improvement. This is a strategic role with real impact by shaping policy, guiding service development, and ensuring our work is informed by insight and resident voice.How you'll do it<ul>
<li>Manage a quality framework that provides assurance to senior leaders and drives service improvement.</li>
<li>Lead serious case reviews and escalate risks, maintaining directorate risk registers and business continuity plans.</li>
<li>Oversee performance reporting, data analysis, and quality insight updates.</li>
<li>Horizon scan for best practice and oversee pilot programmes and improvement action plans.</li>
<li>Develop learning programmes, training offers, and career pathways to build capability across the service.</li>
<li>Represent Supported and Temporary Housing in policy discussions, ensuring compliance with regulations and legal changes.</li>
<li>Lead on tenders, strategic partnerships, and service development projects that enhance our offer to residents.</li>
<li>Ensure the Impact Fund is used effectively to reduce hardship and promote wellbeing.</li>
<li>Collaborate with IT and internal services to ensure systems meet operational needs.</li>
<li>Contribute to annual business planning and represent NHG at external forums.</li>
</ul>The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:<ul>
<li>Project management experience, including leading improvement programmes and service development initiatives.</li>
<li>Understanding of supported housing and the needs of specialist resident groups, including those with complex needs or vulnerable circumstances.</li>
<li>Proven ability to interpret and respond to regulatory requirements, ensuring compliance and strategic alignment.</li>
<li>Experience managing operational teams and working collaboratively across departments and external partners.</li>
<li>Strong stakeholder management skills, with the ability to influence, challenge, and build effective networks.</li>
</ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul>All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to interview and assessmentPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Quality, Development and Performance Lead

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An excellent offer… &nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp;
The Post
This is an opportunity to work with Gypsy, Roma and Traveller Communities across Brent, focusing on engagement, consultation and support. The post will be part of the wider Housing Directorate, and ensure that the services the council provides, in particular on Brents current Traveller site, are compliant, resident centric and emphasise equality. The post holder will have the opportunity to work with stakeholders across and beyond the organisation, including politicians, advocacy groups, and local communities.
&nbsp;
There will be opportunity to become Chartered Institute of Housing (CIH) Certified, and gain skills across Housing, working in a flexible, supportive environment.&nbsp;
&nbsp;
The Person
&nbsp;
We are looking for an energetic, empathetic and dedicated person who enjoys diverse work and is outcome focused. You will be fully supported in your career and training, but must be focused on Equality, Diversity and Inclusion and have a keen interest in working with marginalised communities and amplifying their voices.&nbsp;
&nbsp;
To apply please submit a supporting statement explaining how you meet the criteria, relevant experience and why you want the role.

32 Housing Jobs in Welwyn, UK