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We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleThis a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.For more information please download our job profile available on our website.More about youWith this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.It is essential that you hold a NPLQ qualification. BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>A bonus scheme for all colleagues at 2%</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Places for People

Duty Manager

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleYou will ensure high standards are maintained at all times. You will assist in food preparation, complying with all Health &amp; Safety and Food hygiene policies whilst prioritising the presentation and cleanliness of all catering areas. A large part of your role will be to represent the company by operating a high standard of customer service to all our visitors.For more information please download our job profile available on our website.More about youYou will have experience of working within a catering or retail role, with an awareness of allergen and hygiene standards. You should have a good background knowledge of current Health &amp; Safety regulations as well as current food standard policies. You will have a personable and friendly manner and ideally be used to dealing with a wide range of customers.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Catering Assistant

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity for a Swimming Teacher, at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. With your passion for teaching, swimming and excellent class programming and instructing skills, you will be full of enthusiasm whilst engaging with our customers and impressing them with your extensive knowledge and expertise.All of our swimmer development stages are based on the National Plan for Teaching Swimming, and as such, our Swimming Teachers should hold a minimum of UKCC Level 2. It would be advantageous if you hold a Lifesaving Qualification (NPLQ or NRASTC), however, if you are a motivated and driven individual, then with our continuous learning and development opportunities, we would be happy to support you in achieving either of these qualifications.There are many opportunities available for you within Places Leisure. Your career with us as a Swimming Teacher is a great first step to many different routes including a Swimming Co-ordinator and a Contract Swimming Development Manager.In the Swimming Teacher role, we will offer ongoing training and development opportunities, including support with your NPLQ or NRASTC qualifications, enhancing your customer service skills and much more.More about you<ul><li>Passionate about helping people of all ages learn to swim or become stronger, faster, or more confident when swimming.</li><li>You will work with customers in groups and sometimes on a one-to-one basis to motivate and instruct them during their lessons.</li><li>You will be a friendly, approachable, and patient individual with the ability to build trust, encourage and motivate your students.</li><li>You will thrive on supporting students to achieve their potential, drawing on your continual knowledge and experience of industry best practice whilst applying teaching skills in the most effective way.</li><li>Always looking to seek out development opportunities and potential ideas to further improve the service we provide.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Casual Swimming Teacher

Swimming Teacher

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWe have an exciting new opportunity as a Lifeguard at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best.A National Lifeguard Qualification (NPLQ) would be beneficial, however if you are safety conscious, a competent swimmer and eager to gain valuable life skills, then with our continuous learning and development opportunities, we would be happy to support you in achieving this qualification.There are many opportunities available for you within Places Leisure. Starting your career with us as a Lifeguard is a great first step to many different routes including Operational Management, Sales, Fitness or Customer Service.In the Lifeguard Role, we will offer ongoing training &amp; competency assessments as well as opportunities for first aid at work training, swimming teacher qualifications and a variety of apprenticeship routes.A National Lifeguard Qualification (NPLQ) is essential. More about you<ul><li>You will be responsible for the supervision of our customers and other lifeguards using our swimming and pool facilities.</li><li>You will always act safely whilst holding responsibility for the Health and Safety of all pool users and oversee the operations of the building.</li><li>You will have excellent attention to detail, ensuring the safety of our customers whilst they are enjoying the use of our facilities.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest of standards.</li><li>You will have an eye for first class cleanliness and will put this into action whenever required.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Lifeguard

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you!More about the roleWe are looking to recruit a Resident Services Assistant on a permanent basis. This role is based on site at The Forum, 79 Pershore Street, Birmingham, B5 4RW with working hours of Monday to Friday 9am – 5pm with a break for lunch. The Resident Services Assistant is responsible for delivery of outstanding customer service, providing an exceptional meet &amp; greet service as well as supporting Back of House functions such as parcel delivery and contractor liaising. The post-holder must maintain good contacts within the Group and internal departments and share information to assist in the provision of an effective and high quality service. At Places for People, we are committed to a safe working place so a basic DBS check is mandatory. For a full lust of role duties please download the Job Profile More about youA ‘can do' attitude and good attention to detail are required. The role will require high levels of customer service with efficient and effective planning. It is important to be able to have a direct, calm and professional manner. The successful candidate will have: <ul><li>Experience in a similar role (Receptionist/ Front of house or customer service experience),</li><li>Worked with IT packages such as MS Word, Excel,</li><li>Excellent communication skills. </li></ul>BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li><li>Training and development</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Resident Service Assistant

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More About the Role:We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching &amp; more.More About You: <ul><li>You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.</li><li>You will be able to multi-task and manage daily operational tasks with strong execution and confidence.</li><li>Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.</li><li>You will have the ability to use sales tools and techniques documented by Places Leisure membership management.</li><li>Sales focused and target driven individual.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Reception and Customer Service (Placemaker)

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleWorking independently you will provide an efficient cleaning service throughout specific areas which have been designated to you. You will ensure all Health and Safety and group policy and procedures are adhered to and you will be responsible for using chemicals and substances correctly and safely to their correct ratios. At the end of your shift you will be responsible for ensuring all equipment is cleaned and stored safely ready for the next member of staff. It will be your responsibility to report any problems or incidents that may arise and communicate this with the relevant team and take appropriate action as necessary.For more information please download our job profile available on our website.More about youTo be considered for this role you should have a strong cleaning background with a good working knowledge of COSHH regulations relating to the safe use of chemicals in the public domain. As you will work independently we need you to have strong organisation skills with the ability to prioritise your own workload. You will represent Places Leisure and therefore the successful candidate should be professional and friendly at all times.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Cleaner

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your role We are currently recruiting for a Sports Manager to join our team. As Sports Manager you will be responsible for maximising the commercial and participation growth of both the wet and dry sports programmes – leading the Course Coordinators to achieve monthly sales, financial and performance targets. You will need to ensure the Sports programmes are operated in accordance with the Sport QMS manual and National Governing Body guidance.You will also be responsible for overseeing the Bookings Coordinator, ensuring maximum facility use, including the main hall, Squash Courts, 3G football pitches and studio / meeting rooms. It will be your role to establish and maintain excellent relationships with our customers and potential customers, ensuring that you communicate, market and promote the sports programs and facilities we have to offer.More about you We are looking for candidates who have previous experience within a similar roleTo be successful in this role you will need to be commercially minded and have a real passion for the sector. Strong organisational and communication skills are a must have for this position, and candidates must have high levels of customer service.Previous experience working with National Governing Bodies would be advantageous, in addition to a relevant Sports Development / Coaching qualification. BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Sports Manager (Fixed Term Contract)

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleIt will be your responsibility to help run fun, interactive and memorable activities for children at our centres. Junior Activity Instructors lead dryside courses, parties, holiday activities and sessions and come up with innovative ideas to both maximise use of the centre, and maximise the fun had by our customers. For more information please download our job profile available on our website.More about youYou will have an outgoing manner and it would be preferable to have experience of working with children however, experience in a previous role where customer service was your main focus would be extremely beneficial for this role. Party Hosts will need to have buckets of energy and enthusiasm but most importantly you will have need a flexible attitude to work due to the need to cover parties sometimes at short notice.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Junior Activities Instructor

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.More about your roleOur Works Planners are responsible for the effective planning of our internal teams and external contractors to ensure our planned, responsive, gas and void repairs are carried out in timely and efficient manner. You will contribute towards performance targets and ensure all systems are up to date. You will also be a key point of contact for our teams and clients. For more information, please download our job profile available on our website. More about youApplicants should have experience working in a high-paced administration role alongside excellent telephone and I.T. skills. Good communication skills and customer service experience would be beneficial, however full training will be provided. We would really love to see applicants with a positive attitude that demonstrate our People Promises. Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service. BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul><li>Competitive salary, with a salary review yearly </li></ul><ul><li>Pension with matched contributions up to 7% </li></ul><ul><li>Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave </li></ul><ul><li>Cashback plan for healthcare costs – up to £500 saving per year </li></ul><ul><li>A bonus scheme for all colleagues at 2% </li></ul>





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Works Planner

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.MORE ABOUT YOUR ROLEYou will be responsible for the implementation of a number of the Places for People Leisure's policies including; Health &amp; Safety, Environment and Planned &amp; Preventative Maintenance. You will have a hands on role in in updating systems and policies across the business needs to improve the service we provide and achieve the company's mission statement ‘To create active places and healthy people'.For more information please download our job profile available on our websiteMORE ABOUT YOUYou will have experience working in a similar role or looking to gain that experience. This role also demands that you must have a Pool Plant Operators Certificate (Qualification can be completed at site after employement). BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>





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Technical Assistant

We’re seeking an experienced and visionary Managing Director for our Direct Labour Organisation (DLO) to lead Peabody’s in-house repairs, maintenance and estate services. This is a critical, high-impact leadership role responsible for driving sustainable growth, modernising service delivery, and ensuring excellent, safe and cost-effective outcomes for our residents.Reporting directly into senior leadership, you will shape the strategic direction of the DLO — transforming service models, embedding digital optimisation, strengthening operational performance, and building a cohesive, collaborative and customer-focused workforce. You’ll lead a large, multi-disciplinary operational team and deliver services that set new standards for quality, resident experience and value for money.This is a unique opportunity to redefine what an in-house service can achieve for one of London’s largest and most established housing associations.What You’ll Do<ul><li>Setting the strategic vision for the DLO, ensuring alignment with wider property, asset and organisational strategies.</li><li>Delivering high-quality, efficient services across responsive repairs, voids, caretaking, estate services, cleaning and grounds maintenance.</li><li>Driving workforce modernisation, digital transformation and service optimisation.</li><li>Ensuring full compliance with gas, electrical, fire, legionella and wider building safety regulations.</li><li>Providing robust assurance and transparent reporting to Boards and Committees.</li><li>Leading financial performance, budget control, commercial improvement and value-for-money outcomes.</li><li>Championing a resident-first culture that strengthens trust, satisfaction, communication and follow-through.</li><li>Leading, motivating and developing a large, diverse and geographically dispersed operational workforce.</li></ul>What You’ll Need<ul><li>A proven track record of leading large-scale repairs, maintenance or contracting services.</li><li>Experience delivering high-performing, customer-focused operational services at significant scale.</li><li>Strong financial and commercial management skills, with experience overseeing substantial budgets.</li><li>Ability to interpret and act upon operational, financial and performance data to drive improvement.</li><li>Experience leading teams through periods of scrutiny, pressure or organisational change.</li><li>Strong stakeholder and partnership management skills, including regulatory engagement.</li><li>A values-led, inclusive leadership style that motivates teams and builds a positive, high-performance culture.</li></ul>Why Join Us?At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be joining a team committed to delivering safe homes, great services and strong communities, with the autonomy to shape one of our most important operational functions.What We Offer<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before Applying Interview Dates: Interviews will take from 12th February 2026 (in person, Westminster Bridge Road)If you have any questions about this role, please contact Talent Specialist Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.We may close this advert early depending on the number of high-quality applications received.If this sounds like the right opportunity for you — and you’re ready to lead a modern, high-performing, resident-focused DLO — we’d love to hear from you. Please apply with an anonymised CV and short statement outlining your suitability.





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Peabody

Managing Director of Direct Labour Organisation

We’re looking for an experienced and customer-focused Assistant Director of Service Charges to lead the delivery of accurate, transparent and compliant service charges across Peabody’s portfolio of around 91,000 properties, with an annual value of approximately £110 million.Reporting to the Director of Homeowner Services, you will be accountable for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers. You’ll bring expert knowledge of service charge legislation best practice and cost recovery, while ensuring residents are at the heart of everything we do.This is a key senior leadership role, offering the opportunity to shape service charge strategy across Peabody, lead significant service charge change programmes, and strengthen trust and transparency with our residents.What You’ll Lead<ul><li>Leadership of a high-performing team of Regional Service Charge Managers, fostering a culture of learning, accountability and continuous improvement.</li><li>Expert oversight of service charge budget setting, ensuring accuracy, transparency and compliance with leases and tenancy agreements.</li><li>Monitoring of service charge costs and delivery of accurate, timely year-end accounts, including accountability for external audit relationships.</li><li>Review and improve service charge processes and systems across the organisation, ensuring consistency and fitness for purpose across Peabody.</li><li>Lead the Service Charge project and contribute to the delivery of the Homeownership 5-year Strategy </li><li>Development of clear, insightful reporting on income and expenditure, value for money, trends and regional performance.</li><li>Strong engagement with residents and key resident groups, promoting open dialogue and using feedback to improve services.</li><li>Oversight of sinking funds, ensuring they are accurate, up to date and sufficient to cover long-term and cyclical works.</li><li>Close collaboration with Development teams to ensure service charge budgets for new homes are accurate, transparent and reflect true costs</li><li>Partnership working with Finance and the Commercial Team to align service charge estimates and ensure clear resident communications.</li><li>Deputising for the Director of Homeowner Services as required.</li></ul>What You’ll Bring<ul><li>Operating at a similar level with extensive experience in developing and leading a high performing team delivering fixed and variable service charges in a large, complex organisation.</li><li>Strong knowledge of service charge legislation, case law and best practice, with the ability to assess organisational impact of change.</li><li>Proven experience leading teams through change and delivering improvements in systems, processes and customer service.</li><li>Excellent communication skills, with the ability to explain complex information clearly to residents, senior leaders and executive teams.</li><li>Strong analytical capability, with experience using data to improve accuracy, value for money and decision-making.</li><li>A customer-focused mindset, with a commitment to transparency, fairness and continuous service improvement.</li><li>Degree-level qualification and/or equivalent relevant experience.</li></ul>Why Join Us?At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.You’ll be joining a purpose-driven organisation committed to delivering fair, transparent services and positive outcomes for our residents.What We Offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before ApplyingPeabody does not provide sponsorship as a licensed UK employer.Interview Dates: Interviews will take place on Tuesday 10thFebruary 2026 at our offices in Westminster Bridge Road. If you have any questions, please contact Talent Specialist <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a> We may close this advert early depending on the volume and quality of applications.If this sounds like the right opportunity for you — and you want to play a key role in shaping transparent, resident-focused service charges across Peabody — we’d love to hear from you. Please apply by submitting an anonymised CV and a short supporting statement outlining your suitability for the role.





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Assistant Director of Service Charges

Birmingham Youth Justice Service is in the middle of an exciting and extensive modernisation programme with a clear goal to become the sector leading youth justice service. We are creating a progressive, creative, energetic and inspiring service that is best equipped to understand and reduce offending behaviour amongst children and we are looking for the right people to help us to achieve this.An exciting opportunity has arisen for the right individuals to join Birmingham Youth Justice Service as our Senior Court Officer. Have you the skills and experience to provide an effective service in the Criminal Court setting? Are you able to promote the Birmingham Youth Justice Service’s interventions regarding the courts, parents, children, and young people? You must have experience of working in a multi-agency setting with children and young people involved in the Criminal Justice System and knowledge of criminal legislation including bail and remand as it affects youths. The ability to work on your own initiative is essential. You must have experience of preparing formal reports, carrying out safeguarding assessments, evaluating risk, and dealing with contextual safeguarding issues. You’ll have the experience and awareness of the underlying issues that contribute to children and young people’s offending behaviour and will want to achieve the best outcomes for them, their family, their victims and the community. The key responsibilities for this role will involve the following: -<ul> <li>To work as part of the Youth Justice Service (YJS) Court Team servicing Birmingham Youth, Magistrates and Crown Court to fulfil the statutory requirements placed on the Youth Justice Service by the Crime and Disorder Act 1998 and any proceeding legislation.</li> <li>Working in partnership with the Criminal Justice Agencies and the Judiciary. Influencing remand and sentencing decisions, particularly in reducing the use of remands to youth detention.</li> <li>Undertaking assessments including safeguarding and vulnerability to determine the appropriateness of placements in respect of children and young people entering the secure estate and delivering these services in line with the expectations of the Youth Justice Board.</li> <li>To ensure that the appropriate action is taken by the Court Team after each Court session to meet the requirements of the bench upon the Youth Justice Service or its statutory partners. This will involve the maintenance of clear, concise written records, and updating the Youth Justice Service electronic database and Youth Justice Service E-records.</li> <li>Liaison with other agencies involved in the court process, including the presentation and dissemination of Youth Justice Service information, formal reports, and interventions to Judges and Magistrates.</li> <li>Production of placement information and post custody reports within the asset plus framework as required by the Youth Justice Board.</li> <li>Assisting with monitoring and reviewing the team’s workload to enhance overall performance aligned with key performance measures.</li> <li>You will be required to work on Bank Holidays and Saturdays on a rota basis.</li></ul>This is an office role based in Birmingham City Centre so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Unfortunately, we are unable to offer visa sponsorship.About you:<ul> <li>Experience of work within the Criminal Justice setting with children and young people. </li> <li>Ability to produce good quality Bail Packages.</li> <li>Excellent communication, advocacy, and assessment skills supported by a good understanding of the YJS Court Officer role to work in this specialist arena.</li> <li>Knowledge and understanding of the bail and remand process as it relates to children.</li> <li>Ability to co-ordinate the assessments of children regarding public protection, prevention of offending, risk and safeguarding.</li> <li>Ability to manage a team as you will be deputising in the absence of the Court Team Manager.</li> <li>Able to support the team with operational issues and escalating to senior management where needed, as planned by the Court Team Manager.</li> <li>Extensive knowledge and application of Statutory Orders and Youth Justice diversion work</li></ul>Onboarding Process: Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian DBS, Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.Our Benefits:<ul> <li>A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.</li> <li> Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!</li> <li> Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health &amp; Fitness and Personal Wellbeing support and much more!</li> <li> Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.</li> <li> Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.</li> <li> Excellent career progression opportunities and so much more!</li></ul>For further information please contact:<a href="mailto:BirminghamYJS@birminghamchildrenstrust.co.uk" target="_blank">BirminghamYJS@birminghamchildrenstrust.co.uk</a> BenefitsHelp us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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