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Housing Options Officer (RP0125) 12-month fixed term37 hours per weekStarting salary £33,363pa with potential progression to £39,974pa on achieving designated skills and experienceAre you passionate about helping people?Are you able to assist members of the public to prevent threatened homelessness, and help others find accommodation?Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for enthusiastic, passionate people to join the expanding team of Housing Options.You will be part of Welwyn Hatfield Borough Council Housing Options team, providing housing advice and assistance to households who are homeless or threatened with homelessness.You will assist customers to improve their situation so that they can remain in stable accommodation and will do this by negotiating with landlords and relatives to prevent homelessness.You will work towards getting single people and couples away from a life on the streets and help accommodate families and vulnerable people when they have lost accommodation.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, providing advice to members of the public and determining what legal duties are owed to customers who approach the Council for assistance.We are looking for someone with:<ul><li>An interest in providing high quality public services to the local community</li><li>Experience of working with the public and providing excellent levels of customer service</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>Experience of working with several IT systems and ability to learn new systems to a high standard</li><li>Excellent communication and interpersonal skills</li><li>An interest in learning about homelessness and developing or increasing their understanding of homelessness legislation and case law.</li></ul>If you are passionate about helping people and assisting those in housing need, and also thrive under pressure and enjoy team working – we want to hear from you.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.Closing date for applications is 5 May 2025.Assessments will be held on 14 May 2025 with interviews on 20 May 2025.

Welwyn Hatfield Borough Council

Housing Options Officer

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Senior SurveyorLocation: Hemel Hempstead Salary: £64,100 Contract Type: PermanentAre you RICS qualified and ready to lead a team that transforms homes and inspires healthier, safer living for every resident?AtHightown, we are on a mission shape the future of housing standards, where resident wellbeing is already a top priority and we are committed to raising that standard even higher.As our Senior Surveyor, you will head up the Healthy Homes Team, driving excellence in property maintenance, tackling damp and mould issues, and delivering major works that transform homes and lives.What You Will Be Doing<ul><li>Leading a team of six surveyors and operatives to deliver high-quality inspections and remedial works in line with Awaab’s Law.</li><li>Overseeing our Stock Condition Survey programme, ensuring accurate asset data and compliance with housing standards.</li><li>Managing major works projects such as roof replacements and component upgrades.</li><li>Providing expert technical advice on building defects, disrepair cases, and regulatory compliance.</li><li>Collaborating across departments to deliver a seamless, customer-focused service.</li></ul>What You Will Bring<ul><li>Proven experience in surveying, asset management, or property maintenance.</li><li>Strong leadership skills with the ability to motivate and develop a team.</li><li>Excellent knowledge of housing regulations, building safety, and disrepair legislation.</li><li>A proactive, solution-focused mindset with a passion for improving homes and services.</li></ul>What You Will Need<ul><li>RICS Qualified</li><li>Knowledge and experience of operating Awaabs Law</li><li>Relevant and up to date knowledge of building construction, surveying and building regulations.</li><li>Housing Health and Safety Rating qualified inspector</li></ul>Why Join Hightown?<ul><li>Be part of a forward-thinking organisation committed to resident wellbeing and housing quality.</li><li>Work alongside passionate professionals in a collaborative, supportive environment.</li><li>Enjoy opportunities for professional development, including support for qualifications.</li><li>Make a real difference in the lives of our residents.</li><li>33 days of annual leave including Bank Holidays.</li><li>Hybrid working with minimum 2 days onsite after induction period.</li><li>Competitive Salary £64,100 per annum for a 35-hour week.</li><li>Monthly Attendance Bonus</li><li>Life Assurance: Cover three times your annual salary.</li><li>Discounts and Savings with High Street and online retailers.</li><li>Free On-site Gym Access</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Hightown Housing Association

Senior Surveyor

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Housing First Co-ordinatorAre you ready for a role that truly changes lives? This is not traditional support work, it’s about creativity, persistence, and thinking outside the box. As a Housing First Co-ordinator, you will lead the delivery of our Housing First programme, ensuring individuals with complex needs are supported to maintain tenancies and improve their quality of life.This is a key role where you will coordinate multi-agency support, embed Housing First principles in everyday practice, and work collaboratively as part of a small, dedicated team while also being confident in lone working when required.You will make sure people get the right support, in the right place, at the right time.What Makes This Role Unique?<ul><li>You will work with people who have faced trauma and where traditional support methods have failed.</li><li>In Housing First, “non-engagement” doesn’t exist, we ask, what haven’t you tried yet? What else could you do?</li><li>Success isn’t about big wins; it’s about small steps that add up to life-changing progress.</li><li>You will have a small caseload (up to 7 clients) because the support is intense and every day is different.</li></ul>What We Are Looking For<ul><li>Resilient, resourceful, and ready to face challenges head-on.</li><li>Strong boundaries and a commitment to reflective practice.</li><li>A flexible, can-do attitude with creativity at the heart of everything you do.</li></ul><ul><li>Valuable life experience that equips you with the skills and strength to succeed, regardless of whether your background is in policing, social work, or another field.</li></ul>Key Responsibilities<ul><li>Coordinate support for individuals with complex needs transitioning into and maintaining housing.</li><li>Work collaboratively with partners including health, social care, substance use services, and housing providers.</li><li>Uphold Housing First principles: choice, harm reduction, and person-centred support.</li><li>Monitor and evaluate outcomes to ensure effective interventions.</li><li>Provide guidance and supervision to support staff or peer mentors.</li><li>Maintain accurate records and reporting in line with organisational and funder requirements.</li><li>Provide annual leave cover for Housing First in Hemel Hempstead.</li></ul>The Benefits<ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£32,292 pa for a 37.5 hour a week contract</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Enjoy opportunities for professional development, including support for qualifications.</li><li>Discounts and Savings withHigh Street and online retailers</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee assistance helpline</li></ul>Ready to Make a Difference?If you are ready to bring your energy, ideas, and expertise to a role where you can truly influence change, we would love to hear from you.About UsHightown is a charitable housing association operating principally in Hertfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.We review applications and interview on a rolling basis, so apply early to avoid missing out. Appointment is subject to satisfactory right-to-work checks, enhanced DBS, references and medical clearance. Hightown is an Equal Opportunities and Disability Confident Employer.

Housing First Co-Ordinator

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Housing Options Team Leader Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 12 month fixed term contract 37 hours per week (hybrid working) Are you passionate about helping people? Are you able tolead a team, helping them to achieve success in the field of Homelessness Prevention? Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone toleadthe expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service. You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible. You will have line management responsibilities for up to 8 officers, to ensure consistency ofdecisionmaking, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills. You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes. You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quickresponseand helping colleagues without specialist knowledge. You will demonstrate your ability to deal withemotionallychallenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases. We are looking for someone with:<ul><li>An interest in providing high quality public services to the local community</li><li>Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>High levels of ability working with IT systems and confidence in using Microsoft software,</li><li>Excellent communication and interpersonal skills</li><li>Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li></ul>Our Values Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent. If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you. Closing date for applications is 11 January 2026 Remote assessments will be held on 16 January 2026 Face to face interviews will be held on 21 January 2026 Keywords: Housing Options, Homelessness, Welwyn Hatfield, legalisation, local government, hertfordshire

Housing Options Team Leader (P01769)

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Private Sector Housing and PAL Team Leader (P01343) Starting salary £46,376 pa with progression to £49,608pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) Permanent contract 37 hours per week (hybrid working) We’re looking for a proactive and enthusiastic senior professional to guide the service functions within regulatory services. This is an exciting new opportunity to manage up to four professional officers, perfect for those experienced officers looking at stepping into management. The Team covers a specialist area of Environmental Health, either Food and Health and Safety, Environmental Protection or Private Sector Housing. Key responsibilities: The Team Leader will support the Environmental Health Manager in the delivery of their area of specialism and is responsible for providing technical support to the team. The post holder will also undertake proactive and reactive work, responding to a range of service requests. The Team Leader has managerial responsibility for professional and technical staff, and the delivery of the work programme. To ensure that all service objectives, targets and service levels are understood, monitored and performed by all members of the team. Work in collaboration with other services, and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the Council’s aims and objectives. What We’re Looking For: We’re seeking an enthusiastic and capable professional with proven experience in service delivery. A track record of seeing complex cases through to conclusion and seeking service improvements. You’ll bring excellent technical knowledge, a passion for your service area with excellent time management skills and an innovative approach. This is a high-impact role at the heart of a prominent public-facing service, offering the opportunity to shape standards across the borough. You will have a full UK driving licence and access to a vehicle. About us: Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high quality services to residents in a modern, efficient and an effective way. We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued. We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance. Our CORE values — Collaborative, Open, Responsible, Excellent — underpin how we work and what we stand for. You can also see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> For an informal conversation about the role, please contact Emma Walker Assistant Director Public Realm at<a href="mailto:e.walker@welhat.gov.uk" target="_blank">e.walker@welhat.gov.uk</a> Please note we do not provide sponsorship for employment in the UK. Closing date for applications is 25 January 2026 Remote assessment will be held on 28 January 2026 Face to face interviews will be held on 4 February 2026 Keywords: Welwyn Hatfield, local government, environmental health, private sector, housing, PAL, leadership

Private Sector Housing and PAL Team Leader (P01343)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4411/Housing_Enforcement_and_Licensing_Officer__post_no_xxxx_.docx" target="_blank">Housing_Enforcement_and_Licensing_Officer__post_no_xxxx_</a></li>
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Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
Join Hertsmere Borough Council as a Housing Enforcement and Licensing Officer and play a vital role in ensuring safe, fair, and well-managed housing across the borough. In this dynamic position, you will deliver a comprehensive enforcement and licensing service, working closely with the Head of Strategic Housing and Housing Services and the Housing Enforcement and Licensing Manager. You’ll investigate complaints, carry out inspections, and take decisive enforcement action where required to improve housing standards. Your responsibilities will span a diverse range of areas, including oversight of high-rise buildings, mobile homes, caravans, gypsy and traveller sites, and compliance with the Renters Rights Act and Supported Housing Regulatory Oversight Act.
You will also lead work to bring empty homes back into use, managing complaints, inspections, reporting, and the application of enforcement powers, as well as coordinating related initiatives and grant schemes. In addition, you’ll take ownership of the licensing, inspection, and enforcement of houses in multiple occupation (HMOs), ensuring properties are safe, compliant, and properly managed. This is a rewarding opportunity for someone with a commitment to high housing standards, strong investigative skills, and a passion for supporting residents and improving the local community.
To succeed in this role, you’ll bring a solid understanding of housing issues, particularly in relation to licensing, housing enforcement, and empty homes. You will have experience working in a customer-facing environment, providing clear information and advice both in person and in writing, along with a background in the housing or environmental sector involving licensing and enforcement. Strong negotiation skills are essential, as is the ability to analyse and organise information effectively for letters, reports, and enforcement actions. The role requires a full driving licence with access to a vehicle for work purposes, as well as a standard DBS check.
The post is offered on a permanent, full time basis (36 hours per week).
Benefits include:
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27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
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Local government pension scheme
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Flexi-Leave - accrue extra hours &amp; exchange for up to 2 days leave per month
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Free gym membership
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Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
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Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
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Employee Assistance Programme
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The Council operates a hybrid working system where employees may work up to three days per week from home, depending on service needs.
Closing date: Monday 12th January, 10am
No Agencies – Direct Applications Only

Hertsmere Borough Council

Housing Enforcement & Licencing Officer

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Property Data Officer (Part-Time)Location:Hemel Hempstead (Hybrid working available) Hours: 19 hours per week - Flexible working pattern available (must include some hours on a Monday; happy to discuss at interview)About Us Hightown Housing Association is a charitable organisation committed to building homes and supporting people across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We manage over 9,000 homes and have an ambitious development programme delivering over 350 new affordable homes each year.The Role We are looking for a Property Data Officer to join our Business Support team. This is a fantastic opportunity for someone who enjoys working with data and has strong attention to detail. You’ll play a key role in maintaining accurate property information, supporting the creation of new leases, and supporting service charge calculations across our portfolio.Key Responsibilities:<ul><li>Maintain and audit property data across our systems</li><li>Set up new properties and ensure accurate coding for charges</li><li>Coordinate the creation and review of new shared ownership leases</li><li>Support the annual service charge review process</li><li>Liaise with internal teams to ensure accurate and timely data updates</li></ul> About You:<ul><li>Advanced skills in Microsoft Excel and Word</li><li>Strong numerical and analytical skills</li><li>Excellent attention to detail and ability to prioritise work</li><li>Positive, proactive approach and willingness to learn</li></ul>Why Join Hightown?<ul><li>Be part of a forward-thinking organisation committed to resident wellbeing and housing quality.</li><li>Work alongside passionate professionals in a collaborative, supportive environment.</li><li>Enjoy opportunities for professional development, including support for qualifications.</li><li>33 days of annual leave including Bank Holidays (Pro rata).</li><li>Competitive Salary £18,516per annum for a 19 hour week.</li><li>Monthly Attendance Bonus</li><li>Life Assurance: Cover three times your annual salary.</li><li>Discounts and Savings with High Street and online retailers.</li><li>Free On-site Gym Access</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Property Data Officer

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Housing Estates Services Support Officer (RP0017) Fixed Term Contract to December 2026 Starting salary £28,426 with progression to £30,324 through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week (hybrid working – 4 days office based) We have an exciting opportunity for a Housing Estate Services Support Officer to join our team. At Welwyn and Hatfield Borough Council we work hard to improve the lives and wellbeing of our tenants and leaseholders through a sense of community where people feel safe in their neighbourhoods and which they can enjoy and take pride in. The focus of this role will be the management of administration tasks, taking calls from tenants and leaseholders, and writing letters and emails within the office. You will be assisting the Housing Estates Services Manager and Neighbourhood team with estate inspections and contract management across Welwyn and Hatfield. You will be a motivated individual, customer focused and proactive. You will provide a high-quality administration service to support the delivery of the neighbourhood and estate management functions across the borough. We are looking for someone who understands what great customer service involves and a commitment to delivering outstanding results. You will be able to work collaboratively and build successful working relationships with key stakeholders, partners and customers. We are looking for someone with experience of working in the housing sector, helpdesk environment or a similar customer facing role with strong customer care skills. You will have delivered a high standard of customer service and demonstrated initiative and problem-solving skills. Prioritise workload to meet deadlines but flexible enough to meet the needs of the business is essential. You will have good IT skills and have experience of raising and processing orders. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. You will have a full UK driving licence and have access to a vehicle. You will be required to attend the office four days a week, with one day working at home, depending on service needs. Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> If you are passionate about helping people and enjoy working in a fast-paced environment alongside a great team – we want to hear from you. We do not offer sponsorship for employment in the UK. Applications close on 11 January 2026 Remote assessments will be held on 15 January 2026 Face to face interviews will be held on 20 January 2026 Keywords: Welwyn Hatfield, local government, housing, estates, support officer, tenants, leaseholders, contract management, administration, customer service.

Housing Estates Support Officer (RP0017)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3601/Director_of_Place_and_Transformation_Job_Description_2025__post_1017_.docx" target="_blank">Director_of_Place_and_Transformation_Job_Description_2025__post_1017_</a></li>
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Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
About Us
Hertsmere Borough Council is located in south Hertfordshire, just outside London.&nbsp; It is rich in diversity, culture and opportunity. Home to around 109,000 residents, our communities are vibrant, resilient, and proud of where they live. With excellent transport links, green spaces, and a strong local economy, including film and creative industries (such as Elstree Studios &amp; Sky Studios), Hertsmere is a unique and exciting place to live and work.
We are shaping an exciting period of transformation and growth, with a focus on creating a sustainable, dynamic, and prosperous future for our communities. We are looking for an inspiring and forward-thinking leader to join us as the Director of Place and Transformation. This senior role offers the opportunity to shape the strategic direction of the Council’s services and ensure Hertsmere is ready for the challenges and opportunities ahead.
The Role
As Director of Place and Transformation, you will play a pivotal role in leading the Council’s vision. You will be responsible for driving the development and delivery of Hertsmere’s new Local Plan and Asset Management Strategy, and overseeing the successful delivery of affordable housing developments. Reporting directly to the Chief Executive, you will have strategic oversight of key services and lead a talented team of senior professionals.
This is a unique opportunity to work at the heart of local government, influencing the future of our borough, delivering tangible improvements, and ensuring the Council’s services are aligned with Hertsmere’s vision.
The Ideal Candidate
We are looking for a strategic leader with a proven track record in driving transformation in a complex, political environment. You should have:
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<li>Leadership Experience: Significant senior-level leadership experience, with a focus on managing high-performing teams and delivering strategic transformation.</li>
<li>Professional expertise: A Planning or Property specialist with a deep understanding of planning, housing, asset management, and local government.</li>
<li>People Leadership: Exceptional leadership and communication skills, with experience in building an inclusive, collaborative, and motivated workforce.</li>
<li>Financial Expertise: Strong financial acumen, with a focus on resource management, financial sustainability, and driving efficiencies.</li>
<li>Partnership Building: Proven ability to build effective relationships with a wide range of stakeholders, including elected Members, public bodies, and the wider community.</li>
<li>The role will be fully office based at the Civic Offices in Borehamwood and involves regular evening meeting attendance – (two per week on average)</li>
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Why Hertsmere?
This is a fantastic opportunity for a motivated and passionate leader to make a real difference to the communities of Hertsmere. You will have the chance to shape the future of the borough, work alongside a dedicated team, and contribute to innovative and sustainable change. Hertsmere is an ambitious, forward-thinking Council, and we are looking for someone who shares our vision to build a brighter future.
If you are a visionary leader with a passion for place transformation, we want to hear from you. Join us in making Hertsmere an even better place to live, work, and visit.
For more information on the opportunity, please follow this link:
<a href="https://www.hertsmere.gov.uk/jobs-at-hertsmere/director-of-place-transformation-new-vacancy" target="_blank">Director of Place and Transformation - Hertsmere Borough Council</a>
Closing Date: Monday 5 January 2026

9 Housing Jobs in Hertfordshire