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Resident Relationship Officer 
We redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
Resident Relationship Team 
Our Resident Relationship team are key to achieving our vision, designed to unlock the potential of our service users. Our Resident Relationship Team will deliver bespoke support plans for residents and work with some of our most vulnerable households to provide the additional support to residents to manage their tenancy and actively participate as part of their community. Working with partners across the council and the community, our Resident Relationship Officers will support residents irrespective of tenure, and work with residents to resolve and overcome complex challenges. 
Through this newly created team, residents facing the greatest challenges in their life will have access to a single point of contact, who will guide, support, coach and empower them to carry out tasks associated with independent living, maximise access to benefits to ensure tenancy sustainment, reduce rent arrears and other debt, minimize anti-social behaviour, ensure residents have access to healthcare, arrange and facilitate access to community resources and social interaction, and actively work with residents to minimise social isolation. 
The Resident Relationship Officer will wholistically support residents by working with households and individuals, to ensure they have access to education, training and employment opportunities. 
The successful candidate must have a passion for helping residents in all aspects of their lives and be able to remain professional and non-judgemental when dealing with complex needs and case work. You will bring specialist knowledge to the team, including but not limited to experience of delivering positive outcomes in substance misuse support services, experience working in mental health services, working with former offenders or those with complex needs. 
Access to the service will be primarily short to medium term, however in some more complex cases engagement with a resident may be long term. 
Contact Details - 
If you would like to know more about the role, please contact Emmanuel Addo on 0208 132 0849 for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Resident Relationship Officer

<ul></ul>





First Response Officer 
We are recruiting! During 2020 we redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
The London Borough of Enfield is recruiting a First Response Officer for a fixed term period of up to 12 months, with the possibility of a 12 month extension, to provide excellent front line housing management services to the residents of the borough. 
Our First Response Officers are the ambassadors of the Housing Management Service and we want inspired, committed people to make a positive difference in the lives of individuals and communities across the borough. In this new and exciting role, you will be working as part of a team delivering the tenancy and property management service to over 15,000 council properties. 
You will be working in geographic patches consisting of circa 1,500 properties, and the role will be fast paced and varied, seeking to resolve low level casework at first point of contact, which will include low level anti-social behaviour. 
The role will also involve triaging higher risk cases and where required referring on to the Resident Relationship Team for more complex cases. 
Resident safety is a key part of this work, you will be conducting welfare checks with residents, creating support plans, Person Centered Risk Assessments, and Personal Evacuation plans. You will also investigate tenancy fraud and conduct regular estate and block inspections to ensure that the council continue to meet our statutory obligations, whilst improving the quality of life for our residents. 
In this role, you will be liaising directly with a wide range of stakeholders including MPs, Councillors, community groups, support services, the police, local businesses and charities. You will also be actively involved in the council’s resident engagement strategy, by leading resident focused estate walkabouts, delivering on agreed actions to transform our estates, and providing feedback to resident representatives, residents groups and ward councillors, on outcomes and resolutions to estate issues. 
To be successful in this role, you will be a resilient individual with a can-do attitude, you will have experience gained working in a similar role and a broad understanding of housing issues and estates management. You will be well organised and use to working within a target driven environment, have excellent communications skills, both written and verbal, and you must be confident working with stakeholders at all levels. 
For this role you will be required to travel between locations and be prepared to work evenings and some weekends, as and where the service demands. 
Contact Details - 
If you would like to know more about the role, please contact Clinton Knight on 0208 132 0234 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

First Response Officer

<ul></ul>





Private Sector Housing Compliance Officer £41,442- £44,331 per annum&nbsp; About Us Do you want to improve the lives of people? Work in a flexible environment? Further your career by learning from some of the best experts in their field? The London Borough of Newham’s Private Sector Housing Service is at the forefront of the regulation of the private rented sector through its pioneering borough wide property licensing schemes. Our schemes have protected Tenants and Landlords by creating a genuine and tangible deterrent for Criminal Landlords. We are looking to build upon this good work and are looking for creative, enthusiastic and professional individuals to continue to improve our scheme. From the outset of employment, there will be flexible working arrangements and training opportunities. We wish to recruit talented people from not only London but across the Country. Newham offers a Relocation Package of up to £7000*, to provide assistance to newly appointed staff who are required to move home as a result of their appointment. *Subject to eligibility criteria. Newham is located only 5 miles (8 km) east of the City of London and north of the River Thames. Our Office is only 13mins from the M11 and 20mins from the M25.&nbsp;&nbsp; Public Transport in Newham is served by the London Underground and Overground, the Docklands Light Railway (DLR), Buses and National Rail, which includes the new cross-London rail service (Elizabeth Line) that will stop close to our offices. About the Job The Compliance Officer role is within the regulatory and compliance side of Property Licensing. It will require the inspection of private rented dwellings to ensure license conditions are being adhered to, checking the standards of management and identifying any potential housing disrepair.&nbsp; You will ensure a high number of inspections are carried out to strict deadlines, whilst being customer focused. Your attention will also be on the detecting of criminality, gathering evidence and ensuring this is acted upon.&nbsp; All with a view to improving housing standards and putting people at the heart of everything you do. For this role, you must have a full UK driving licence and use of a vehicle. About You As a Compliance Officer you will be organised and flexible in your approach to work. You will have excellent customer service and communication skills.&nbsp;&nbsp; You may be required to work early mornings, late evenings and/or weekends on a regular basis. You will need to provide an excellent service to landlords, owners, occupiers and tenants in all tenures.&nbsp; You will be part of a team of high performing officers and are expected to ensure&nbsp; you work efficiently, continually monitor and meet your&nbsp; targets and provide a quality service and to effect change where required.&nbsp;&nbsp; You will need to have the aptitude and experience of using technology to input and access information using various IT systems (Excel, Word, databases etc.) For more information regarding the role, please click on the job specification link below:&nbsp; Please view JD here The closing date for applications is Friday 18^th July 2025. Interviews will be held on the weeks beginning 28^th July 2025 and 4^th August 2025 Due to high demand of applications, we reserve the right to close the vacancy early. Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Private Sector Housing Compliance Officer

<ul></ul>





Repairs Co-ordinator - Maternity Cover FTCHybrid - £27,663 Pro Rata Are you passionate about delivering excellent customer service and ensuring homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a maternity cover basis. This is a fantastic opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.As a Repairs Coordinator, you will be the first point of contact for residents and staff reporting repairs. You will work closely with our Repairs Team Supervisors and Manager to ensure repairs are logged, tracked, and completed efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (35-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Repairs Co-ordinator

<ul></ul>





Repairs Co-ordinator - 21 hours per week, 3 days (Wednesday, Thursday, Friday) Hybrid - £27,663 Pro RataAre you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a part-time basis. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.Working three days a week, you will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>Opportunities for career growth and development.</li>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (21-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

<ul></ul>





Senior Assessments &amp; Allocations Officer 
We are currently seeking 1 x Senior Assessment &amp; Allocation Officer to be responsible for the accurate assessment and fair allocation of permanent social housing/temporary accommodation. 
The successful applicants will work with their team to ensure that assessments and allocations are made in line with Council’s Allocations Scheme. You will also be expected to respond to members’ enquiries and complaints within the corporate time frame. 
In order to succeed in this role you must be: a team player, have a positive and flexible approach in your work, be committed in providing a good quality customer focused service, and enjoy problem solving, with an eye for detail. You need possess up to date knowledge of housing legislation. 
Applicants with a courteous yet firm manner when dealing with customer enquiries often under difficult circumstances, coupled with an ability to communicate complex information in a clear and concise way, will be ideally suited to this role. 
You will have the ability and the enthusiasm to supervise, motivate and develop staff and will be keen to assist in the development of procedures and systems to continually improve service delivery. This will include encouraging customers to use the Council’s website as a knowledge base and the Council’s online customer portal for accessing services and related enquiries 
We are investing in Enfield to deliver positive outcomes for our communities. The way we engage and work with our residents, businesses and partners and the way we make decisions and allocate resources are fundamental to our success. Our principles and priorities below will support us in achieving our future outcomes. 
 
 - As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public. 
 - Significant experience and working knowledge of how to assess housing applications in accordance with a local authority Allocations Scheme under Part VI of the Housing Act 1996 (as amended). Working knowledge of Housing Act 1996, Part VII (as amended); Homelessness Code of Guidance 2018; Homeless (Suitability of Accommodation) England Order 2012. 
 - Experience in delivering a quality service in assessing applications for and/or allocating social housing. 
 - Experience of collating and presenting data to senior managers. 
 - Ability to support and motivate colleagues, use own initiative and work under pressure to tight deadlines 
 
Contact Details - 
If you would like to know more about the role, please contact Louise Bond on <a href="mailto:louise.bond@enfield.gov.uk" target="_blank">louise.bond@enfield.gov.uk</a> /John Bristow on <a href="mailto:john.bristow@enfield.gov.uk" target="_blank">john.bristow@enfield.gov.uk</a> for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Senior Assessment & Allocations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7450/Customer_Support_and_Admin_Officer_job_summary_June_25_Final.docx" target="_blank">Customer_Support_and_Admin_Officer_job_summary_June_25_Final</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Support &amp; Administration Officer&nbsp; Reigate &amp; Banstead Borough Council Location: Town Hall, Reigate Salary: £24714 - 29355 Per annum Basis: Permanent, Full time 
 Are you looking for a new career opportunity in a fast developing, forward thinking and ambitious organisation?
The successful candidate will be a motivated person that has proven recent experience of working in an administrative role, in a capacity involving direct face to face support to the public and internal teams.
You will be a key member of the busy Homeless Prevention &amp; Homeless Relief Team who work to assist households within the borough to avoid homelessness. At Reigate &amp; Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
Applicant’s will be approaching for housing advice and assistance, and you will ensure all documents are available to the Homeless Prevention and Relief Teams in a timely and effective manner. You will provide essential administrative support to the wider team.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.
About the Person
&nbsp; You will be organised and thrive in a fast paced environment. You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
The role is based at our modern offices at the Town Hall in Reigate, as well as visiting residents in the borough.

Staff Benefits:
&nbsp; In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with:
&nbsp; • Competitive annual leave • An inclusive and social working environment • Staff wellbeing activities • Staff Network Groups • Training and career development • Modern offices in Reigate town centre • Contribution of 15% towards the LGPS pension scheme • Access to a reduced annual ‘Better’ leisure centre membership • Discounts for local and high street stores • A cycle lease scheme through salary sacrifice • Flexible working
Closing date: 27th July 2025 Interview date: 13th &amp; 14th August 2025
Values and Behaviours
&nbsp; Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
**NO AGENCIES PLEASE**

Customer Support & Administration Officer (Housing)

<h4> Job Description </h4>Overview The London Borough of Harrow is offering an excellent opportunity for an Accommodation Support Officer to join the Housing Needs division within Harrow Council's Housing Services. In this role, the successful candidate will serve as the first point of contact for customers residing in Private Sector Leased (PSL) temporary accommodation. The position involves ensuring that tenancy agreements are signed promptly and in line with council policies, with the goal of minimising void periods and rent loss. Throughout all interactions, the post holder is expected to treat customers with fairness and respect. About You The successful candidate will: <ul><li>Demonstrate a commitment to the Council’s Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities</li><li>Ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture.</li><li>Promote and participate in the council’s individual performance appraisal and development initiatives and information management best practice.</li><li>Ensure compliance with the council’s information security policies and maintain confidentiality.</li><li>Act in accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.</li><li>provide advice and assistance to customers and representatives of partner organizations who have queries (whether in person, in writing or by e-mail or telephone) about PSL properties, allocations and nominations, referring more complex matters to the Team Manager, in order to deal with customer concerns and complaints in a professional manner and within corporate timescales.</li><li>To operate the Council’s sign up and void information systems (both virtual and manual) and provide a range of monitoring information that will enable Managers to keep council PSL void periods and rent loss to a minimum compatible with treating customers fairly and with respect.</li><li>To arrange sign ups as directed by the Allocation Officer to ensure that all necessary information is conveyed accurately and promptly and that deadlines for notifying tenants of the appointments are met.</li><li>To carry out sign up as soon as property is available and ready to let.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23197&amp;hashed=-1891124241" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Accommodation Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6973/.Candidate_briefing_note.docx" target="_blank">.Candidate_briefing_note</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6974/Competency_Framework.pdf" target="_blank">Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6979/Overseas_Arrivals_Accommodation_Coordinator_JD.pdf" target="_blank">Overseas_Arrivals_Accommodation_Coordinator_JD</a></li>
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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an exciting opportunity available for an Overseas Arrivals Accommodation Co-ordinator to join our Housing Needs and Options Service, here at Wokingham Borough Council. This exciting new post will provide strategic direction for migration in the borough and will be responsible for coordinating a Council wide response to this increasing demand. This post will identify opportunities to prevent and relief homelessness for this cohort by coordinating bids for funding opportunities and effectively managing existing migration budgets to ensure that preventative measures are put into place that deliver quantifiable outcomes in service delivery.
The Role
As the Overseas Arrivals Accommodation Co-ordinator, you will work closely with senior officers in the Housing Needs and Options Service, as well as with other senior officers across the Council in key areas including Housing, Education, Transport and Community Safety. You will also work closely with the Voluntary and Community Sector.&nbsp;
Please note this is a 12-month fixed-term contract.
Your main responsibilities will include:
<ul>
<li>Using data and intelligence to forecast migration numbers and future demands on Council services and to produce regular reports to inform the Corporate Leadership Team.</li>
<li>Undertake research to inform policy development and best practice.</li>
<li>Identify and assess potential risks associated with migration pressures, including financial and operational risks.</li>
<li>To manage migration budgets and migration related funding streams, ensuring that allocated budgets deliver preventative measures which lead to cost avoidance and long-term financial sustainability.</li>
<li>Apply project management principles including coordinating project meetings, producing project plans and risk registers; lead on all projects, strategies and policies relating to migration.</li>
<li>Represent the Council in regional forums and partnerships on migration and in discussions with central government bodies, advocating for local needs and ensuring alignment with national policies.</li>
</ul>
About You
We are looking for an organised and motivated individual with an in-depth knowledge of migration, the asylum process and homelessness legislation. The ideal candidate will have:
<ul>
<li>Experience of managing budgets, project management and partnership working.</li>
<li>An ability to collaborate with senior officers, Elected Members, and partners.</li>
<li>Strong research, evaluation, and analytical skills.</li>
<li>A proactive approach to problem-solving and the ability to inform and influence senior internal and external stakeholders in key decisions.&nbsp;</li>
<li>Programme or project management qualifications or demonstrable experience in supporting projects and/or programmes is highly desirable.</li>
</ul>
Don’t miss out on this exciting opportunity to join an excellent and dynamic team.
Please note, we recommend submitting your application as soon as possible, as this advert may close early if a suitable candidate is identified.
For an Informal discussion, please email Danielle Willmott, Interim Head of Housing Needs and Options - <a href="mailto:danielle.willmott@wokingham.gov.uk" target="_blank">danielle.willmott@wokingham.gov.uk</a>
Closing date of applications: 11.00pm on 13/07/2025
Interview date: Week commencing 14/07/2025&nbsp;
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.&nbsp;&nbsp;&nbsp;
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.&nbsp; Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Overseas Arrivals Accommodation Co-ordinator

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Housing &amp; Homelessness Review Officer £44,331 - £47,532 About the Role: We are seeking a highly motivated and experienced S202 Review Officer to join our dynamic Homelessness Prevention &amp; Advice Service (HPAS). You will be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, ensuring that all decisions are legally robust, fair, and comply with the relevant legislation, guidance, and case law. You will work closely with housing needs officers, legal representatives, and external agencies, providing written decisions that reflect detailed analysis and sound judgement. Your expertise will help shape outcomes that directly affect the lives of those facing housing challenges in our borough. Your workload will vary between PVI and PVII Reviews, experience in both areas preferable. Key Responsibilities: Conduct thorough and independent reviews of homelessness decisions under S202 of the Housing Act 1996 Ensure that all decisions are legally compliant, clearly reasoned, and communicated effectively Liaise with internal teams and external partners to gather relevant evidence and ensure procedural fairness Keep up to date with housing legislation, case law, and statutory guidance Contribute to continuous service improvement and policy development within the housing service About You: We’re looking for someone who has: In-depth knowledge of the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and associated case law Proven experience of carrying out complex statutory reviews Excellent analytical, decision-making, and written communication skills Strong organisational skills and the ability to manage competing priorities A commitment to delivering high-quality, customer-focused services in a diverse borough Why Work with Us? We've been working hard to make Newham a great place to work.&nbsp; We will offer you: <ul>
<li>A competitive package of up to £47,532</li> <li>Flexible working arrangements and the opportunity to work from home</li> <li>Permanent and stable senior leadership with a consistent vision.</li> <li>Tailored, on the job training developed through personal 1-2-1’s and analysis of cases, in order to create a culture of continual learning</li> <li>Wellbeing service, leisure and discount benefits (Council scheme).</li> <li>Travel season ticket loan, cycle scheme, Local Authority pension.</li> </ul> TO APPLY To apply please submit your CV and a supporting statement through our recruitment portal. The supporting statement should demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 3 sides of A4. ***Applications containing only a CV or those with less than 24 months experience in a Local Authority Housing Needs Service are likely to be rejected***&nbsp; To view the Job Description and Person Specification please click the link below:&nbsp; Please view JD here Shortlisting decisions will be based on candidates' relevant experience and on candidates' suitability for the role in line with the person specification, as described in your supporting statement. Please attach your supporting statement, explaining in no more than x3 A4 sides why and how you meet the criteria for this role. Closing date for applications is 8th July 2025. Please contact&nbsp;<a href="mailto:Olcay.Aniker-Lumley@newham.gov.uk" target="_blank">Olcay.Aniker-Lumley@newham.gov.uk</a> for further information regarding the role Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

33 Housing Jobs in Hounslow, UK