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job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3555/BHP_Officer_-_JD.docx.pdf" target="_blank">BHP_Officer_-_JD.docx</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Benefits and Homeless Prevention Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:&nbsp;London
Country:&nbsp;United Kingdom
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02726
Service:&nbsp;Benefits and Homeless Prevention Service
DBS Required:&nbsp;Yes
Organisation Logo:&nbsp;Hackney Council
Salary:&nbsp;per Min Max In
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO2
SCP Range:&nbsp;£42,912 - £44,235
Benefits and Homeless Prevention Officer x 9
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney.
Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined up service and more focused support for those in Hackney that are at risk of homelessness.
At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. If you share our values and are ready to be part of
Whilst the Job Description is generic, it is important that candidates have an excellent and fully rounded experience of customer services and experience of supporting residents.
The DART and Lettings Team work hybrid (i.e. work in an office up to 1 or 2 days a week). However, there will be occasions where you will be required to carry out home visits, attend viewings and tenants drop in sessions
The following criteria is essential for these post:
- Experience in delivering excellent customer services
- Excellent digital skills
The following criteria is desirable for the post:
- Tenancy management
The post is subject to an Enhanced DBS check
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;22 December&nbsp;2025 (22:59)
Interview and assessment date: January&nbsp;2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>
#LI-AO1

London Borough of Hackney

Benefits and Homeless Prevention Officer

We’re looking for an accomplished and inspirational Assistant Director of Fire Remediation to lead Peabody’s £450 million external wall remediation and fire safety programme. As a senior leader within our Investment Directorate, you will oversee one of the largest and most complex remediation portfolios in the sector — ensuring our buildings meet the highest safety standards and enabling our residents and communities to thrive. Reporting to the Director of Asset Investment and Fire Remediation, you will lead a team of around 45 professionals, driving the strategic acceleration of remediation works across approximately 200 buildings, ensuring all projects are delivered safely, efficiently and in line with regulatory requirements. This is an exceptional opportunity to deliver sector-leading impact, strengthen our organisational resilience, and play a pivotal role in making homes safer across London. What You’ll Lead <ul><li>The successful delivery of Peabody’s external wall remediation programme, including all buildings over 18m and 11m within strategic timeframes.</li><li>Acceleration of complex fire remediation works, aligned with Peabody’s long-term financial plan, external grant funding, and cost recovery opportunities.</li><li>Robust project management, reporting, and governance — ensuring performance KPIs are visible at executive and board level.</li><li>Effective design, procurement, and contractual strategies to ensure high-quality, compliant, value-for-money outcomes.</li><li>Coordination of remediation works with wider planned investment programmes to minimise resident disruption and optimise capital use.</li><li>A high-performing team culture that champions accountability, continuous improvement, and technical excellence.</li></ul> What You’ll Need <ul><li>Significant experience successfully leading large-scale, multi-stakeholder remediation or capital programmes, with accountability to senior or executive leadership.</li><li>Strong understanding of fire safety, building safety regulation, and the delivery of compliant remediation projects.</li><li>Proven ability to establish effective project controls, manage complex risks, and ensure a consistent Golden Thread of information.</li><li>A strategic and innovative mindset — able to drive improvements, influence decision-making, and navigate highly complex challenges.</li><li>Excellent stakeholder management skills, including working with central government, regulators, local authorities, consultants, and contractors.</li><li>Inspirational leadership qualities, fostering a culture of performance, collaboration, and delivery.</li><li>Strong commercial acumen including financial oversight, value-for-money principles, and contract management.</li><li>Degree-level qualification or equivalent; professional accreditation (MRICS, MCIOB, APM or similar) is highly desirable.</li><li>Exceptional written communication skills, including report writing at board level.</li></ul> Why Join Us? At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be joining a committed and mission-driven team working to deliver safer homes and positive outcomes for thousands of residents.What We Offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Interview Dates:1st Stage - 15th - 16th January 2026 in person at Westminster Bridge Road2nd Stage - 20 - 21st January 2026 in person at Westminster Bridge Road If you have any questions, please contact Talent Specialist Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>. We may close this advert early depending on the volume and quality of applications. If this sounds like the right opportunity for you — and you want to help shape the future of building safety at Peabody — we’d love to hear from you. Please apply by submitting an anonymised CV and a short statement explaining why you’re the ideal fit for this role.<ul></ul>

Peabody

Assistant Director Fire Remediation

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3552/CSM_application_pack_Dec25.pdf" target="_blank">CSM_application_pack_Dec25</a></li>
</ul>





<h2>Thank you very much for your interest in this Corporate Services Manager post at Ekaya Housing Association.</h2>
Below, you will find details of the role and the selection process to assist you in completing and tailoring your application.
To apply: we will need the following from you:
<ul>
<li>Your CV - Make sure this confirms your current/most recent roles (you can sum up earlier roles, if any before the last 15 years), tell us about your achievements so we get a picture of your skills and experience, and try to keep it to two pages or three at</li>
<li>A personal We want to hear about your motivation, why this role/ organisation, and you will also want to evidence how relevant your offer is to the role specification; again, ideally in two to three pages; and</li>
</ul>
Please submit your completed application documents by sending an email to &nbsp;<a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>.
The role advert closes at 5pm on Monday 5 January 2026. Interviews will hold on Tuesday 2nd&nbsp;August.
Do contact me via the recruitment email above, if you wish to have an informal discussion about the role and organisation, or if you have any other questions to help you decide whether to apply.
Kind regards
ASofekun
Director of Finance &amp; Resources/ Deputy CEO

Corporate Services Manager / Company Secretary

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3551/GENERIC_HOUSING_OFFICER_JDPS_Dec25.pdf" target="_blank">GENERIC_HOUSING_OFFICER_JDPS_Dec25</a></li>
</ul>





Housing Officer (Generic)
Job Title: Generic Housing Officer
Salary: £36,409.03 per annum plus car user allowance
Contract Term: Permanent
Working Hours: Full time 37.5 hrs - Mon – Fri 9:00 – 17:30
Reports to: Housing and Partnership Manager
We are looking for a housing professional with a laser focus on customer service and satisfaction.
Are you able to ensure that our ambitions of maintaining top-quartile performance and better, is delivered, and demonstrate that you have the all-round skills, positive attitude, competence, knowledge and experience to move the service forward with drive and customer focus?
As part of the housing management team reporting to the Housing and Partnership Manager and working closely with residents and all internal departments, you will live and breathe the values of Ekaya and ensure that the voice of the customer is heard. &nbsp;This is an exciting time to be joining Ekaya, we have ambitious growth plans, and you will need to be comfortable working directly with our customers providing First Class services and finding solutions when things do go wrong.
A people person, who listens and has empathy. You will build strong relationships with customers, colleagues and stakeholders. You will demonstrate success in working collaboratively with colleagues to improve performance and increase satisfaction.&nbsp; You will be a confident communicator and have excellent interpersonal skills.&nbsp;
We are looking for someone who is an experienced Housing Officer with a positive outlook and a proactive hands-on approach. The ability to develop strong relationships with a broad range of internal and external stakeholders will be key.
We offer an excellent package which includes:
<ul>
<li>Competitive salary</li>
<li>7% employer pension contribution</li>
<li>4 x life insurance</li>
<li>Employee Assistance Programme</li>
<li>25 days holiday plus public holidays, rising to 30 days after five years continuous service</li>
<li>Health benefits</li>
</ul>
To apply, please submit a current and up to date CV along with a personal statement.
Ideally in no more than two pages we want to see evidence of how your work experience relates to the requirements set out in the role specification.
Please submit your completed application by email to <a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>.
Closing date – 5pm Monday 5 January 2026.

Generic Housing Officers

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3483/Housing_Officer_Job_Description_Dec2025.docx" target="_blank">Housing_Officer_Job_Description_Dec2025</a></li>
</ul>

Applicants should submit a CV, no more than 3 pages of A4, to&nbsp;<a href="mailto:recruitment@wykehousing.com" target="_blank">recruitment@wykehousing.com</a>



Job Introduction
What you’ll do
Wyke Estate Tenant Management Co-operative, a small dynamic resident-led housing organization, is seeking an Housing Officer to join us on a permanent basis. As a Housing Officer, you will provide a customer focussed, proactive, comprehensive and high-quality Housing Management service.
How you’ll do it
<ul>
<li>Deliver an integrated generic housing service to tenants and leasehold customers and work closely with colleagues and Hackney Council to achieve a sustainable community.</li>
<li> Provide a proactive and customer focussed housing management service across the Wyke Estate and ensure that the TMO fulfils its legal and contractual obligations to tenants and leaseholders.</li>
<li> Act as a regular and visible presence on the estate, taking action to make sure it is safe and well maintained and provide advice, information and reports on any housing management matter.</li>
<li> Ensure vulnerable residents receive appropriate support.</li>
<li> Maximise income from rents and reduce arrears.</li>
</ul>
There is a company pension scheme which the employer contributes 3% to and the employee 5% of gross salary.
26 days annual leave plus bank holidays.

Housing Officer

Join Us as a Housing Support Worker – Make a Real Difference in Young Lives At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future. What You’ll Be Doing In this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time. What We’re Looking For We need someone who: • Has experience supporting vulnerable people in the community or within a supported living environment, either professionally or through volunteering. • Communicates effectively with customers, colleagues, and external agencies, and can build strong professional relationships. • Is empathetic, resilient, and passionate about making a real difference in people’s lives. • Understands safeguarding practices and has knowledge of Equality, Diversity, and Inclusion within this client group. • Is confident working both independently (including lone working) and as part of a team, with good IT skills and the ability to maintain accurate records. Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What You’ll Get • Up to 25 days’ annual leave. • Flexible benefits including healthcare, dental, and discounts. • 4x Life Assurance and up to 10% pension contribution. • Professional development, including funded apprenticeships. • Two paid volunteering days each year. • Family-friendly policies and a supportive team culture. Please read before applying: This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. Interviews for this vacancy will take place between 15th -19th December 2025 or between 5th-9th January 2026. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role. For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help! If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

Housing Support Worker 

Our Vacancy Join Us as a Housing Support Worker – Make a Real Difference in Young Lives At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–18, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future. What you'll be doing As a Housing Support Worker, you’ll provide high-quality, person-centred support to individuals who may be socially excluded, disabled, unwell, or homeless. Your role will focus on promoting independence, wellbeing, and inclusion, enabling customers to achieve their goals and thrive. From supporting day-to-day household skills to helping customers manage finances and integrate into the community, you’ll make a meaningful impact from day one. We need someone who: • Has experience supporting vulnerable people in the community or within a supported living environment, either professionally or through volunteering. • Communicates effectively with customers, colleagues, and external agencies, and can build strong professional relationships. • Is empathetic, resilient, and passionate about making a real difference in people’s lives. • Understands safeguarding practices and has knowledge of Equality, Diversity, and Inclusion within this client group. • Is confident working both independently (including lone working) and as part of a team, with good IT skills and the ability to maintain accurate records. Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What You’ll Get • Up to 25 days’ annual leave. • Flexible benefits including healthcare, dental, and discounts. • 4x Life Assurance and up to 10% pension contribution. • Professional development, including funded apprenticeships. • Two paid volunteering days each year. • Family-friendly policies and a supportive team culture. Please read before applying: This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. Interviews will take place between 15-19th December 2025 or between 5th-9th January 2026. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role. For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help! If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

Housing Support Worker Kenwyn

Join Us as a Housing Support Worker – Make a Real Difference in Young Lives At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future. What You’ll Be Doing In this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time. What We’re Looking For We need someone who: • Has experience supporting vulnerable people in the community or within a supported living environment, either professionally or through volunteering. • Communicates effectively with customers, colleagues, and external agencies, and can build strong professional relationships. • Is empathetic, resilient, and passionate about making a real difference in people’s lives. • Understands safeguarding practices and has knowledge of Equality, Diversity, and Inclusion within this client group. • Is confident working both independently (including lone working) and as part of a team, with good IT skills and the ability to maintain accurate records. Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What You’ll Get • Up to 25 days’ annual leave. • Flexible benefits including healthcare, dental, and discounts. • 4x Life Assurance and up to 10% pension contribution. • Professional development, including funded apprenticeships. • Two paid volunteering days each year. • Family-friendly policies and a supportive team culture. Please read before applying: This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. Interviews for this vacancy will take place between 12th-16th January 2026. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role. For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help! If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

Housing Support Worker - Lewisham 

<ul></ul>





Senior Neighbourhood Officer
PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW
About Us:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp;
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp;
About the Team:
Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.&nbsp;
About the Role:
You will have responsibility for managing a team of Housing Officers to carry out the following functions:
<ul>
<li>
Tenancy management including transfers, deaths, successions, assignments &amp; mutual exchanges
</li>
<li>
Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling
</li>
<li>
Delivering estate improvements including cycle storage, lighting, parking
</li>
<li>
Reducing risk of fire in communal areas
</li>
<li>
Resident engagement
</li>
<li>
Supporting vulnerable residents
</li>
<li>
Delivering excellent customer care&nbsp;
</li>
</ul>
The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council’s neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required.&nbsp;
Contact Information:
For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a>
Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a>
You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp;
How to Apply:
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 4th January 2026.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here.

Lambeth Council

Senior Neighbourhood Housing Officer

We’re looking for a highly skilled Service Assurance &amp; Resolution Lead to join our New Homes Customer Care (NHCC) team. In this senior role, you’ll provide audit assurance, compliance oversight and quality governance across all NHCC operations, ensuring that handover, defects management and resident experience meet the highest standards. You’ll work closely with senior stakeholders to embed monitoring frameworks, drive service improvements and ensure full compliance with regulatory requirements and the Housing Ombudsman Complaint Handling Code. You’ll also lead on complex complaint resolution, including Stage 2 investigations and Ombudsman cases, ensuring findings are implemented and translated into measurable improvements. This is a strategic role where your expertise will help shape service delivery and strengthen accountability across the organisation.What you’ll doAs Service Assurance &amp; Resolution Lead, you’ll design and maintain monitoring procedures to assure compliance and quality across NHCC services. You’ll audit operational processes, oversee complaint investigations, and manage Housing Ombudsman cases, ensuring timely and evidence-based responses. You’ll track recommendations, produce compliance reports, and provide independent challenge to senior leaders. You’ll also analyse complaint trends, identify systemic issues, and work collaboratively to implement service improvements. Your role will be key in ensuring NHCC delivers a consistent, high-quality experience for residents while meeting all regulatory and governance requirements. You will be required to attend the office a minimum of 2 days a week for collaboration and meetings. What you’ll need<ul><li>Experience in service quality, audit, compliance or complaints governance within housing or the public sector.</li><li>Proven ability to manage complex complaints and investigations, including Housing Ombudsman cases.</li><li>Strong understanding of regulatory frameworks and the Housing Ombudsman Complaint Handling Code is desirable but not essential. </li><li>Excellent communication and influencing skills, with experience engaging senior stakeholders.</li><li>Proficiency in CRM systems and defects management platforms such as Clixifix or NEC.</li></ul><ul><li>Ability to interpret complex information and data, and present it clearly, concisely, and in an accessible way to stakeholders at all levels across the business.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Thursday 18th December We reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Service Assurance & Resolution Lead

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2830/Final_Leasehold_Consultation_and_Billing_Officer_2024__1___1_.pdf" target="_blank">Final_Leasehold_Consultation_and_Billing_Officer_2024__1___1_</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Leasehold Consultation and Billing Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:
Country:
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02709
Service:&nbsp;Homeownership
DBS Required:&nbsp;No
Organisation Logo:&nbsp;Hackney Council
Agreement Type:&nbsp;Fixed Term / Secondment
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO2
SCP Range:&nbsp;£42,912 - £44,235
Are you ready to tackle complex, high-impact project work that directly benefits our residents?
Hackney Council is seeking a dynamic and dedicated Leasehold Consultation and Billing Officer to carry out project work .This isn't just an administrative role—it's a mission to resolve significant legacy issues that have been holding back homeowner recharging and income recovery. Your work will be instrumental in ensuring financial fairness and recovering vital funds for the borough.
What You'll Be Doing:
<ul>
<li>Lead crucial project work to resolve long-standing legacy issues, conduct detailed lease and transfer of part reviews, and modernise our data landscape.</li>
<li>Respond directly to new legislation by creating and updating essential financial databases, securing the Council's ability to accurately and fairly recharge homeowners.</li>
<li>Become the custodian of our major works database, ensuring every customer account is meticulously accurate and reconciled.</li>
<li>Utilise your essential financial administration expertise to support Homeownership Services and foster effective financial accounting practices by liaising with departments, regulatory bodies, and auditors across the Council.</li>
</ul>
We are looking for a candidate who is ready to be a champion of our organisational values and culture. Your wholehearted commitment will positively promote and represent Hackney Council in everything you do.
Why Join Hackney?
You will be part of a supportive, collaborative team that values your input and expertise. We offer genuine opportunities for professional growth and the unique chance to engage with the community, making a tangible, positive impact on the lives of our residents.
We Need Someone Who:
<ul>
<li>Possesses strong attention to detail and unwavering accuracy, especially in complex financial calculations.</li>
<li>Can convey complex financial information effectively and clearly to diverse audiences.</li>
<li>A team-oriented mindset is essential as you contribute to our collective goals and drive forward key projects.</li>
</ul>

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.
This application process replaces a supporting statement.
Closing date for applications: 14 December 2025 (22:59)
Interview date: Janauary 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

Expiration Date:&nbsp;14/12/2025

Leasehold Consultation and Billing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2796/JDPS_Directory_of_Operations_Dec25.pdf" target="_blank">JDPS_Directory_of_Operations_Dec25</a></li>
</ul>

Send your CV and personal statement to:&nbsp;<a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>
DIRECTOR OF OPERATIONS
Do you have what it takes to lead a values-driven organisation?&nbsp; We are looking for a Housing Professional with a laser focus on customer service and satisfaction.
Are you able to ensure that our ambitions of maintaining top-quartile performances and better, is delivered, and demonstrate that you have the all-round skills, competence, knowledge and experience to move the service forward with innovation and creativity?
As part of the Senior Management Team reporting to the Chief Executive and working closely with the Board, you will live and breathe the values of Ekaya Housing Association and ensure that the voice of the customer is heard.&nbsp; This is an exciting time to be joining Ekaya, we have ambitious growth plans, and you will need to be comfortable working operationally and strategically, with the energy and drive to inject pace into how we do things.
An inclusive and inspirational leader, who has operated in a complex and dynamic environment, you will need to be strategic but pragmatic in your approach and able to demonstrate success in working collaboratively with colleagues to deliver change.&nbsp; You will have exceptional interpersonal and communicational skills and be a role model for staff.
We are looking for someone who is technically strong with a hands-on approach and excellent attention to detail while also crucially able to see the big picture and steer strategically.&nbsp; The ability to develop strong relationships with a broad range of internal and external stakeholders will be key.
We offer an excellent package, which includes:
<ul>
<li>Competitive salary £89,250 per annum</li>
<li>7% employer pension contribution</li>
<li>4x life insurance</li>
<li>Hybrid working</li>
<li>Employee Assistance Programme</li>
<li>25 days holiday plus public holidays, rising to 30 days after five years continuous service</li>
<li>Health benefits</li>
</ul>
To apply, submit a current and up to date CV along with a personal statement.&nbsp; Ideally in no more than two pages, we want to hear about your motivation for applying to this role/organisation, and evidence of how relevant your experience is to the role specification.
For an informal and confidential discussion, please contact Ben Laryea, CEO on:&nbsp;020 7091 1807
Please submit your completed application by email to: <a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>
No agencies please.
Closing date: 31 December 2025
Interviews: on-going

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