field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4570/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4571/Senior_Living_Officer_JD_July_2024.pdf" target="_blank">Senior_Living_Officer_JD_July_2024</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Do you have experience managing or supporting older adults in a housing or care setting, with a focus on promoting independence and reducing social isolation?
Are you confident in overseeing building management and health &amp; safety compliance tasks, including fire alarm checks, risk assessments, and maintenance coordination?
Have you previously worked in a role where you coordinated with multiple agencies or departments (e.g., housing, adult social care, community groups) to support tenants or service users?
Are you passionate about supporting older adults to live independently in a safe and welcoming environment? We're looking for a proactive individual with experience in housing or support services, strong building and compliance management skills, and a collaborative approach to working with tenants and partner organisations. If you thrive in a role that combines people skills with practical management, we’d love to hear from you.
For an informal discussion about the post, please contact David Brown, Senior Living &amp; Careline Services Manager on 07798 667669
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on 30th September 2025
Interview date: 8th October 2025
Please note we do not accept applications after the time given on the advert.
About us -
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences -&nbsp;we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

Senior Living Officer

<ul></ul>





About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
<a href="https://www.hounslow.gov.uk/info/20037/working_for_the_council" target="_blank">If you join us, you’ll have access to a range of employee benefits.&nbsp; Read more about these here.</a>
About The Role
This is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support some of our most vulnerable residents. We are looking for someone to work in housing allocations to allocate council properties and to provide nominations to Registered Providers.
You are highly organised to allocate permanent council accommodation and nominate to Registered Providers to ensure properties are let as soon as practicably possible. You will carry out viewings and sign-up new tenancies, taking account of individual customer needs. You provide information, advice and support with moving arrangements including advice and assistance regarding benefits and access to financial support.
You will engage with our service users via a combination of customer facing contact via telephone and email, ensuring customer records are accurate and up to date at all times. You are highly motivated to to promote our service and actively participate in developing service improvement across the Homelessness, Independence and Preventatives Services. You will work collaboratively across the service and with other professionals to achieve individual outcomes for residents while supporting the shared goals of the council.
About The Team You’ll Be Working In
This is an exciting and busy role in the Allocations team. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
1.You are a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You are outcome focussed and seek to achieve successful outcomes by implementing bespoke solutions to complex problems.
2.You will carry out allocations, viewings, lettings and nominations to minimise void times, ensuring adherence to the Council’s Allocations Policy and associated procedures.
3.Ensure shortlisted applicants are verified prior to offer of nomination, in particular, relation to eligibility, priority band and date, household composition, property criteria and affordability, identifying potential fraudulent applications and assist with reviews of offers to determine whether they are suitable, preparing evidence that may be used in legal proceedings.
4.Provide accurate information and advice on waiting times, rehousing prospects and alternative housing options, such as downsizing, mutual exchange and Seaside and Country Homes.
5.You will be working in a service that makes a real difference to the lives of people who are homeless or at risk of losing their housing.
6.You will work collaboratively with your colleagues and partner agencies to contribute to the effective delivery of the integrated preventative service across housing, health and social care, avoiding escalation to higher level and crisis service provision where applicable.
7.Assist with training of staff regarding the Housing Allocations process and rehousing process and support project work and new initiatives, including customer satisfaction surveys, assisting to identify and implement service improvements.
8.Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while assisting to continuously improving our service offer to residents to meet changing needs and integrate digital solutions.
9.Keep up to date with key legislation, policies and procedures, and maintain an awareness of issues that can cause legal, reputational and financial risks to the council, escalating issues so that action to mitigate or prevent risks arising can be taken, to ensure value for money service delivery.
About You
You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of working in multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.
1.You have experience of working in a customer orientated environment involving complex and diverse client groups and can understand and apply relevant legislation in your day-to-day work, including housing allocations, homelessness and welfare benefits, while effectively managing customer expectations. 2.You are a great communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs.
3.You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful corporate preventative outcomes, using proactive and creative solutions.
4.You work independently, proactively and flexibly, while being highly organised to prioritise conflicting demands.
5.You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be
6.You can travel independently around the Borough to visit properties and meet other professionals in community settings.
<ul>
<li>Are you passionate about customer services? • Are you an experienced homelessness professional? • Are you looking to working in a forward thinking and progressive housing department?</li>
</ul>
If the points above resonate with you, we would like to hear from you.
Essential for the Role
Basic DBS check is required for the role.
Read more about the role you will be doing in the Role Profile.
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Janice.Roach@hounslow.gov.uk" target="_blank">Janice.Roach@hounslow.gov.uk</a>
Closing date - 25.09.2025
Interviews for this job will be held in the beginning of October 2025.

London Borough of Hounslow

Allocations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4194/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4195/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4332/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4333/Estates_Officer_JD.docx" target="_blank">Estates_Officer_JD</a></li>
</ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Are you passionate about creating safe, clean, and welcoming communities? Do you thrive on solving problems, working with people, and making a visible difference in residents’ lives? If so, we want to hear from you!
Woking Borough Council is seeking a proactive and customer-focused Estates Officer to help us deliver outstanding estate management across our housing stock. This is a fantastic opportunity to play a key role in maintaining and improving communal areas, ensuring compliance with health and safety standards, and working collaboratively with residents, contractors, and internal teams.
What You’ll Be Doing
<ul>
<li>Conducting regular estate inspections to tackle issues like fly-tipping, vandalism, and repairs.</li>
<li>Managing cleaning and grounds maintenance contracts to ensure high standards.</li>
<li>Supporting communal facilities such as bin stores and parking spaces.</li>
<li>Ensuring fire safety and health &amp; safety compliance in communal areas.</li>
<li>Collaborating with Housing Officers and ASB Officers to address anti-social behaviour.</li>
<li>Promoting resident engagement through walkabouts, meetings, and events.</li>
<li>Maintaining accurate records and contributing to service improvement initiatives.</li>
</ul>
&nbsp;What We’re Looking For
<ul>
<li>Experience in housing, estate management, or a related field.</li>
<li>Strong understanding of health and safety and fire safety in communal areas.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work independently and manage a varied workload.</li>
<li>IT literacy and experience with housing or asset management systems.</li>
<li>A proactive, solution-focused approach to problem-solving.</li>
<li>Full UK driving licence and access to a vehicle.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a team that genuinely cares about the community.</li>
<li>Work in a dynamic environment where your ideas and contributions matter.</li>
<li>Enjoy flexible working arrangements and opportunities for professional development.</li>
<li>Make a real impact on the lives of residents across Woking.</li>
</ul>
Additional Info
<ul>
<li>This role requires a Basic DBS check.</li>
<li>Occasional evening or weekend work may be required.</li>
<li>Politically restricted post: No
</li>
</ul>
Ready to Apply?
If you're ready to take on a rewarding role that makes a difference every day, we’d love to hear from you. Apply now and help us shape the future of housing services in Woking!
Closing Date: 5 October 23.55 pm
Interview Dates:&nbsp; 15 &amp; 16 October 2025

Estates Officer (Housing)

<ul></ul>





About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce, and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriven employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
<a href="https://www.hounslow.gov.uk/info/20037/working_for_the_council" target="_blank">If you join us, you’ll have access to a range of employee benefits.&nbsp; Read more about these here.</a>
About The Role
The Tenant Satisfaction Improvement Team plays a vital role in ensuring landlord customer complaints are resolved promptly and in accordance with the statutory obligations set out in the Housing Ombudsman’s Complaints Handling Code.
As a member of this team, you will be responsible for supporting residents throughout the complaints journey, with a particular focus on investigating Stage 2 landlord complaints and Housing Ombudsman enquiries. These cases may relate to Asset Management &amp; Repairs and Housing Management Services.
Key Objectives:
<ol>
<li>Timely Investigations Ensure all allocated Stage 2 complaints and Ombudsman cases are thoroughly investigated and responded to within statutory timeframes.</li>
</ol>
2.Case Coordination Lead and coordinate case management meetings throughout the complaint lifecycle, ensuring all aspects of the complaint are addressed comprehensively.
3.Resident Engagement Maintain regular and empathetic communication with residents via telephone, written correspondence, and in-person meetings throughout the complaint process.
<ol>
<li>Action Tracking Monitor and track actions arising from complaints, ensuring timely completion by relevant services. Escalate unresolved actions as necessary.</li>
</ol>
5.Service Improvement Identify and report lessons learned and service gaps to the Tenancy Satisfaction Improvement Manager to inform continuous improvement.
In addition to casework, you will build strong working relationships with internal and external stakeholders, deliver training and guidance to colleagues, and contribute to a resident-focused service that drives meaningful change in the community.
About The Team You’ll Be Working In
The Tenant Satisfaction Improvement Team is committed to delivering a high-quality complaints service that supports residents and drives continuous improvement across Housing Management and Asset Management &amp; Repairs.
The team’s core aims include:
1.Comprehensive Coordination Managing 100% of Stage 2 complaints and Housing Ombudsman enquiries across Housing Management and Asset Management &amp; Repairs, ensuring timely collection of investigatory information and delivery of high-quality responses within statutory deadlines.
2.Ombudsman Compliance Monitoring all Housing Ombudsman Orders, Recommendations, and remedial actions, and ensuring timely confirmation of compliance is submitted to the Ombudsman.
3.Action Plan Oversight Maintaining and regularly updating the Complaints Action Plan to reflect outcomes and learning from resolved cases.
4.Service Improvement Tracking Collaborating with Service Leads to monitor progress on service improvement actions arising from complaints, ensuring accountability and follow-through.
This is a dynamic and collaborative team that plays a key role in shaping a responsive and resident-focused housing service.
About You
To be considered for this role you will:
<ul>
<li>Have significant experience dealing with a range of complex complaints, with the ability to identify and implement suitable resolutions.</li>
<li>Have a deep understanding of statutory requirements and relevant legislation, including the Housing Ombudsman’s Complaints Handling Code.</li>
<li>Be an excellent communicator, both written and verbal, with the ability to present detailed reports to senior management, recommending strategic improvements.</li>
<li>Possess strong organisational skills and a proactive approach to problem-solving are key, along with the ability to work under pressure and meet tight deadlines.</li>
</ul>
Strong organisational skills are critical, which will enable you to prioritise tasks effectively, meet deadlines, and handle high-pressure situations. You will also be able to demonstrate high levels of attention to detail, and the ability to handle sensitive information with confidentiality.
Essential for the Role
Basic DBS check is required for the role.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact Michael Tighe, Tenant Satisfaction Improvement Manager, to arrange an informal discussion.
Email: <a href="mailto:Michael.Tighe@Hounslow.gov.uk" target="_blank">Michael.Tighe@Hounslow.gov.uk</a>
Interviews for this job will be held during week commencing 6th October 2025.
Closing date – 30th September 2025

Tenant Satisfaction Improvement Officer X 2

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3786/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3791/Tenant_Involvement_Officer_JD.docx" target="_blank">Tenant_Involvement_Officer_JD</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Have you previously worked in a role where engaging directly with tenants or community members was central to your responsibilities?
Are you familiar with the regulatory and legislative requirements around tenant involvement in social housing or local government?
Do you have experience planning and delivering engagement events or campaigns aimed at improving services and communication with service users?
As someone with experience in social housing tenant participation, you have a strong understanding of housing legislation, regulatory requirements, and best practices, ideally gained within a local authority environment.
As a skilled communicator, you excel at building meaningful relationships and influencing a diverse range of stakeholders and tenants to engage effectively.
As a highly organised individual, you are capable of managing multiple priorities, planning and delivering tenant engagement events, and working both independently and collaboratively to achieve results.
Hybrid
This post is a full-time role. However, all applications will be considered.
For an informal discussion about the post, please contact <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a>
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on Monday 22nd September 2025
Interview date: Monday 29th September (to be confirmed)
About us -
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences -&nbsp;we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

Tenant Involvement Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3137/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3138/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3165/Housing_Administrator__Apprenticeship_.docx" target="_blank">Housing_Administrator__Apprenticeship_</a></li>
</ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Are you passionate about making a difference in your community? Looking to kick-start a rewarding career in housing? Join us at Woking Borough Council during an exciting time of transformation in our Housing Services!
We’re seeking a self-motivated, organised, and customer-focused individual to join our busy Resident Services Team. This is a fantastic opportunity to gain hands-on experience in tenancy management while working towards a nationally recognised qualification.
What You’ll Be Doing:
You’ll support the team with a wide range of tenancy-related administration, including:
<ul>
<li>New tenant sign-ups</li>
<li>Rent collection and tenancy enforcement</li>
<li>Anti-social behaviour case support</li>
<li>Right to Buy applications</li>
<li>General tenancy management and customer service</li>
<li>Opportunity to learn about all aspects of the Housing Service including Repairs and Maintenance, Housing Complaints and Allocations.</li>
</ul>
You’ll be part of a professional and supportive team committed to delivering high-quality services and building safe, sustainable communities.
Apprenticeship Details:
Eligibility:
<ul>
<li>
<ul>
<li>Aged 16 or over</li>
<li>Not in full-time education</li>
<li>Living in England</li>
</ul>
</li>
</ul>
Training: Delivered remotely through a flexible, blended model including one-to-one sessions, group webinars, online courses, and personal study
Qualification: Level 2 – Housing &amp; Property Management Assistant (12 months plus 3 months end point assessment )
What We’re Looking For:
<ul>
<li>Strong administrative and organisational skills</li>
<li>Excellent communication and customer service abilities</li>
<li>A proactive attitude and willingness to learn</li>
<li>Passionate about communities and making a difference</li>
</ul>
What We Offer:
<ul>
<li>Generous flexi-time scheme (up to 2 flexi days per month)</li>
<li>Local Government Pension Scheme</li>
<li>Discounted health and leisure membership</li>
<li>Ongoing training and development opportunities</li>
<li>A supportive and inclusive working environment</li>
<li>This post is being offered on a fixed term contract for the duration of the qualification, up to 18 months.&nbsp;</li>
</ul>
Want to know more? For an informal chat about the role, contact Gerri Summers, Resident Services Manager: <a href="mailto:gerri.summers@woking.gov.uk" target="_blank">gerri.summers@woking.gov.uk</a>
Closing Date:&nbsp; 28 September 2025 @ 23:59pm Interview Dates: TBC

Housing Administrator (Apprentice)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2034/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2035/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2195/Temporary_Accomodation_Officer_JD_REVISED_August_2025.docx" target="_blank">Temporary_Accomodation_Officer_JD_REVISED_August_2025</a></li>
</ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Temporary Accommodation Officer
Are you passionate about making a difference in the lives of vulnerable individuals and families? Do you thrive in a fast-paced, people-focused environment? If so, we want to hear from you!
What You’ll Do
As a Temporary Accommodation Officer, you’ll play a vital role in:
<ul>
<li>Delivering high-quality housing management services to those in temporary accommodation.</li>
<li>Ensuring safety and compliance across temporary accommodation sites.</li>
<li>Supporting residents to become tenancy-ready and move towards a secure home.</li>
<li>Collaborating with housing colleagues, contractors, and external agencies.</li>
<li>Monitoring repairs, cleanliness, and fire safety standards.</li>
<li>Engaging residents in shaping future housing services.</li>
</ul>
What We’re Looking For
<ul>
<li>Experience in housing, social work, or community care.</li>
<li>Strong communication and conflict resolution skills.</li>
<li>Understanding of safeguarding and the needs of vulnerable groups.</li>
<li>A proactive, customer-centric approach to service delivery.</li>
<li>Willingness to work flexibly, including evenings and weekends.</li>
<li>A full driving licence.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a supportive, forward-thinking team.</li>
<li>Make a real impact in your community.</li>
<li>Opportunities for training and development.</li>
<li>Work in a dynamic role that blends housing management with social impact.</li>
</ul>
Additional Info
<ul>
<li>
DBS Check: Basic level required</li>
<li>
Politically Restricted Post: No</li>
<li>
Emergency Responsibilities: No</li>
</ul>
For an informal chat about the role, please contact Katherine Hiscock, Head of Housing Services and Transformation at <a href="mailto:katherine.hiscock@woking.gov.uk" target="_blank">katherine.hiscock@woking.gov.uk</a>
Closing date: 28 September 2025 at 23:59pm
Interview dates: TBC

Temporary Accommodation Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1431/Homeless_Prevention__Relief_Officer_Full_employment_pack.pdf" target="_blank">Homeless_Prevention__Relief_Officer_Full_employment_pack</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Homeless Prevention &amp; Relief Officer Reigate &amp; Banstead Borough Council Location: Town Hall, Reigate / Hybrid Salary: &nbsp;£35,820 - £41,925 per annum, dependant on experience Basis: Permanent, Full time - 36 hours per week
&nbsp; &nbsp; &nbsp; About the Role In this fast paced and exciting role, you will make a difference for our residents who are homeless or at risk of homelessness and in housing need. Our Homeless Prevention &amp; Relief Officers are on the frontline in proactively working with households facing homelessness to sustain their accommodation where possible or assist with securing alternative accommodation.
 You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will carry out detailed case work investigations and issue statutory decision letters in line with current homeless legislation. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness. You will be responsible for covering daily operational duties, including town hall cover, assisting with housing advice emails, triage phone line and any other duties and town hall cover on a rota basis.&nbsp;
 You will be working with a friendly, supportive, positive and diverse housing team. &nbsp;We will provide you with a wealth of training opportunities. At Reigate &amp; Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.&nbsp;
 The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.&nbsp;
 About the Person You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
 We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be a colleague with an outstanding commitment and enthusiasm in supporting our most vulnerable residents.&nbsp;
 You will have detailed knowledge of Part VII Housing Act 1996 (as amended) and experience of working in a busy front line housing service. &nbsp; You will provide comprehensive housing advice to households with a range of circumstances. You will interview clients, assess their circumstances, decide what statutory duties may be owed, and identify their housing options. You will work collaboratively with other partners including housing associations, domestic abuse support services, private landlords, police, social services, substance treatment agencies and other relevant stakeholders.
 The role is largely Town Hall based at our modern offices in Reigate as well as visiting residents in the borough. &nbsp;Some hybrid working, if agreed with the Homeless Relief Team Leader.&nbsp;
Ideally applicants will be familiar with relevant legislation, the benefits system and will have experience of working in a role providing housing advice and/or tenancy support.
 Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.&nbsp; We will provide you with:&nbsp; • &nbsp; &nbsp;Competitive annual leave • &nbsp; &nbsp;An inclusive and social working environment • &nbsp; &nbsp;Staff wellbeing activities&nbsp; • &nbsp; &nbsp;Staff Network Groups • &nbsp; &nbsp;Hybrid working • &nbsp; &nbsp;Training and career development • &nbsp; &nbsp;Modern offices in Reigate town centre • &nbsp; &nbsp; Contribution of 15% towards the LGPS pension scheme • &nbsp; &nbsp; Access to a reduced annual ‘Better’ leisure centre membership • &nbsp; &nbsp;Discounts for local and high street stores • &nbsp; &nbsp;A cycle lease scheme through salary sacrifice&nbsp; • &nbsp; &nbsp;Childcare vouchers through salary sacrifice • &nbsp; &nbsp;Flexible working&nbsp;
 Additional Information For an informal discussion about the role, please call Trevor Woolvet, Housing Needs Manager on 01737 276368.
 We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. &nbsp;
 Closing date: Tuesday 16th September 2025 Interview date: Tuesday 7th &amp; Thursday 9th October 2025
 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

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