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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4859/Technical_Officer_JD_PRG_Jan_25.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4859/Technica…</a></li>
</ul>





Technical Officer
Are you a people person?
Can you learn fast, and adapt to deliver brilliant services?
Are you tenacious and passionate about your work?
We are growing and have a need for a Technical Officer to join our Asset team.&nbsp; &nbsp;This is a great opportunity to join a friendly and enthusiastic team.
Reporting to the Director of Asset Management, you will be supported in developing your career and will be involved in a range of interesting and unique projects.
We are a small company and pride ourselves on our local personal offer to our tenants, our excellent engagement with our tenants, the can-do attitude and brilliant teamwork of our staff, and our aspirations to be the best small housing provider.&nbsp;
At GHHA we love to see staff talking ownership of their work and creating amazing places for our tenants to live. We will support you to develop the right skills, and will provide training and a development plan for our staff that meets both professional and personal ambitions.
As a small company, it means that every employee gets involved in delivering our services.&nbsp; Whilst you will have your primary duties, you will soon find that no two days are the same, as you can be a genuine part of influencing how we do what we do alongside our tenants.
We offer in return a competitive salary, generous annual leave, pension, life assurance, personal accident cover, support and well-being services, and private medical cashback insurance.
There will be some travel involved with this role.

Technical Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6266/Role_Profile_-_Housing_Solutions_and_Independence_Officer.pdf" target="_blank">Role_Profile_-_Housing_Solutions_and_Independence_Officer</a></li>
</ul>

Please apply online via the link provided.



About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential.&nbsp; We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock.&nbsp; All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”.&nbsp; It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates.&nbsp; There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these here - <a href="https://www.hounslow.gov.uk/info/20037/working_for_the_council" target="_blank">https://www.hounslow.gov.uk/info/20037/working_for_the_council</a>
About The Role
We are looking for a motivated, creative and committed individual to join the team our Housing Advice Team. You should have a keen interest in helping families and individuals at risk of homelessness to find solutions and with a focus on remaining in their current home.&nbsp; You must have experience of having worked within a statutory homelessness prevention service.
The successful candidate will have detailed knowledge and experience of working with the Housing Act 1996 and Homelessness Reduction Act (HRA) and a proven track record of preventing homelessness, providing detailed housing advice to residents with housing issues and be able to empathise with the with clients facing the homelessness and understand the Council’s legal duties to those clients.
In addition to the above, you must be able to demonstrate your experience of managing complex cases, providing support to more junior staff, working within a busy environment and work to tight deadlines.
Your ability to communicate clearly and effectively to a wide variety of people and to be able to communicate clear concise advice both in written and verbally is crucial.
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is aims to developing and progressing our agenda to reduce assess, identify housing needs and look for solutions to prevent homelessness.
<ul>
<li>You will prevent homelessness by providing housing advice and assistance to people facing homelessness and carrying out homelessness prevention work.</li>
<li>You will provide customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personal housing plans.</li>
<li>You will be able to issue good quality notification letters such as 184 decisions in line with the council’s duty Housing Act 1997 and the HRA 2017 and in a timely manner.</li>
<li>You will work jointly with other services and partners to prevent homelessness and lead, attend and manage multi professional meetings when appropriate.</li>
<li>You will enable the delivery of a more efficient and effective homeless prevention and assessment service and assist in the development of policies and procedures.</li>
</ul>
About You
The Ideal Candidate
<ul>
<li>You will have knowledge of the legislative frameworks and statutory requirements relating to the Housing Solutions Service and knowledge of relevant legislation especially the Homelessness Reduction Act 2017, Part VII of the Housing Act 1996 and the Homelessness code of Guidance.</li>
<li>You will have a good understanding of the Safeguarding in relation our vulnerable residents and the how to with external and internal partners to support them.</li>
<li>You will demonstrate an understanding of current issues affecting social housing and private housing provision, and of range of housing options and homelessness prevention approaches.</li>
<li>You will have experience of managing a varied caseload effectively ensuring that your cases are up to date.</li>
<li>You will have written and verbal communication skills, with ability to provide negotiation and the ability to work collaboratively with other services and partners.</li>
</ul>
If the points below resonate with you, we’d love you to put in an application: 
<ul>
<li>Are you passionate about customer services?</li>
<li>Are you an experienced homelessness professional?</li>
<li>Are you looking to working in a forward thinking and progressive housing department?</li>
</ul>
Read more about the work you’ll be doing in the Role Profile.
Essential for the role 
Basic DBS check is required for the role.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Kojo.Awuku@hounslow.gov.uk" target="_blank">Kojo.Awuku@hounslow.gov.uk</a>&nbsp; 
Interviews for this job will be held during July 2025.
Closing date – 3rd July 2025

London Borough of Hounslow

Housing Solutions and Independence Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6191/TA_Officer_JDPS_March_2025.doc" target="_blank">TA_Officer_JDPS_March_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



The Council's current ambition is to increase our own supply of Temporary Accommodation. 
It is an exciting time to be joining the housing service. This role has been created to assist and ensure those who are staying in TA are supported whilst there. Given this, we are seeking a highly motivated and enthusiastic individual who wants to get the very best of outcomes for residents of the Borough.
To support this ambition, we have an exciting new opportunity to join our Housing Solutions service in a part time permanent role. The role will be three days a week and based in our new accommodation in Tonbridge.
You will work with and support both the Housing and Benefits teams as well as households directly to minimise any stay within temporary accommodation.&nbsp; There will also be a focus on helping to prevent any arrears occurring because of the stay within the temporary accommodation.
Whilst you will be primarily based in Tonbridge, there may be times when you will be required to visit other temporary accommodation in other areas. The role will be focused on working with households who have been placed in temporary accommodation to check on occupancy and welfare.
In addition, you will recognise, report and monitor situations and/or changes in circumstances within temporary accommodation placements which may give cause for additional support, warnings, impact on housing duties e.g. anti-social behaviour.
You will have experience of working in a similar role with a local authority, Registered Social Landlord, homeless charity or similar.
Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager on <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">claire.keeling@tmbc.gov.uk</a> (Direct candidates only, strictly no agencies please)

Tonbridge & Malling Borough Council

TA Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5499/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5500/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5501/WBC_Reference_Request_Form_2022.docx" target="_blank">WBC_Reference_Request_Form_2022</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5502/Zoom_Interview_Tips__Candidate_.docx" target="_blank">Zoom_Interview_Tips__Candidate_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5929/Pay_Scheme_01_04_2025.pdf" target="_blank">Pay_Scheme_01_04_2025</a></li></ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
An exciting opportunity has arisen to join the housing team at Woking Borough Council.
We are seeking a motivated, flexible, and pro-active person to join our Housing Team.
The role will involve all aspects of tenancy management in the housing team.
The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.
You will lead and motivate a team of housing officers and an ASB officer ensuring procedures are efficiently delivered to maximize tenant satisfaction and to be in line with the Consumer Standards and Ombudsman guidelines.
You will be responsible for the line management of the housing team and work with them to ensure that the service delivers on the Councils objectives and vision, as well as ensuring that tenant satisfaction is a key focus.
We would like to embed a tenant first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in tenancy and ASB cases and signposting to support agencies we work with in the borough.
You will ensure tenancy actions are carried out in a timely, appropriate, and proportionate manner and communication with tenants is conducted in line with procedures and timescales within them.
You will be expected to oversee effective use of the housing management database, case files into the day-to-day workings of the team and case management.
Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, attending court and acting as a witness where appropriate.
Ideally the successful candidate will have experience of working and managing a team responsible for tenancy management and ASB management in the social housing sector with a good knowledge of up-to-date relevant legislation.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.
This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.&nbsp;&nbsp;
Please note that a driver's license and access to your own vehicle is essential for this role.
<ul>
<li>&nbsp;DBS Check</li>
</ul>
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.
As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.
<ul>
<li>English Language Requirement </li>
</ul>
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.&nbsp; An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
For an informal discussion about the role, please contact Gerri Summers, Resident Services Manager on 01483 743625
Closing Date:&nbsp; 6 July 2025 - 23.55pm
Interview Date:&nbsp; 16 &amp; 22 July 2025 – this will be an in-person interview held at the Civic offices in Woking, Surrey

Housing Team Leader (Tenancy)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5751/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5752/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5753/WBC_Reference_Request_Form_2022.docx" target="_blank">WBC_Reference_Request_Form_2022</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5754/Zoom_Interview_Tips__Candidate_.docx" target="_blank">Zoom_Interview_Tips__Candidate_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5763/Antisocial_Behaviour_Officer__Housing__New.docx" target="_blank">Antisocial_Behaviour_Officer__Housing__New</a></li></ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
An exciting opportunity has arisen to join the housing team at Woking Borough Council.
We are seeking a motivated, flexible, and pro-active person to join our Housing Team.
The role will involve dealing with all aspects of anti social behaviour, tenancy fraud, harassment and hate crime and the subsequent understanding and implementation of legal actions following any investigations.
The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.
You will provide a high quality and customer focused service to the Council’s residents.
You will work collaboratively with housing colleagues, managers, contractors, partnering agencies and customers, ensuring that the service delivers its objectives and increases tenant satisfaction.
We would like to embed a tenant first culture at Woking Borough Council, and you will ensure that you are proactive with early intervention in ASB cases and signposting to support agencies we work with in the borough.
You will ensure appropriate actions are carried out in a timely, appropriate, and proportionate manner and communication with tenants is conducted in line with procedures and timescales within them.
You will be expected to oversee effective use of the housing management database, case files into the day-to-day workings of the team and case management.
Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, Injunctions, attending court and acting as a witness where appropriate.
Ideally the successful candidate will have experience of working and managing ASB in the social housing sector with a good knowledge of up-to-date relevant legislation.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.
This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.&nbsp;&nbsp;
Please note that a driver's license and access to your own vehicle is essential for this role.
DBS Check
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.
As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.
English Language Requirement 
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.&nbsp; An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
Who to contact for informal discussion:
For an informal discussion about the role, please contact Gerri Summers, Resident Services Manager on 01483 743625
Closing Date:&nbsp; 6 July 2025 - 23.55pm
Interview dates are in person on 21 &amp; 23 &nbsp;July 2025.

Antisocial Behaviour Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5526/Legal_Threshold_Officer_-_Benefits_and_Homeless_Prevention____3_.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5526/Legal_Th…</a></li>
</ul>

Please apply online via the link provided.



Hackney is London's most diverse and dynamic borough. Stretching from the edge of the City, to the Queen Elizabeth Olympic Park, it is an area of rapid economic growth, particularly in the tech, media, fashion and other creative industries. Hackney has more green space than any other inner London borough, some of the capital's best schools, and first class transport connections, which combined with excellent local public services and a thriving arts, cultural and retail sector, are fast making it one of London's most popular areas to live, work and visit. Our challenge is to make sure that our borough's economic growth provides benefits for everyone who lives here, and to create opportunities that will transform the lives of local people.
We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney.
Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined up service and more focused support for those in Hackney that are at risk of homelessness.
We are strengthening our Homeless Prevention Service with the addition of this new exciting role - Legal Threshold Officer. Two officers will be working across our Homeless Prevention Teams ensuring that at all stages of the process - from the point of first contact to main duty decisions, homelessness legal tests are applied correctly by our staff so that those residents who really need our help can receive it as quickly as possible.
The officers will also be working closely with our lawyers in our Legal Department to ensure that we are responding to threats of Judicial Review robustly and providing similar information and advice to our Corporate Complaints Team to respond to LGSC Ombudsman homelessness enquiries.
Working collaboratively and in a non judgemental way to foster learning and expert level knowledge amongst staff is key. Enabling and empowering staff and residents alike to work towards the most realistic housing solutions whilst ensuring value for money for the Council.
The ability to make decisions in a timely manner, often under pressure and responding to short notice enquiries is crucial.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications:&nbsp;01 July&nbsp;2025 (22.59)
Interview and assessment date:&nbsp;W/C&nbsp;14 July&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Legal Threshold Officer- Benefits and Homeless Prevention

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5546/Housing_Systems_Administrator_-_Candidate_Pack.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5546/Housing_…</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



Dartford Housing Service values its staff and in return offers them the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment.&nbsp;
Previous office administration experience is required for this role. You’ll be caring, enthusiastic, IT literate and exceptionally organised, looking for a challenging role in a busy environment. &nbsp;You will be passionate about customer service excellence and will be responsible for a range of admin duties in the Housing System &amp; Finance team, which sits within the larger Housing Scheme &amp; Finance Team.
Reporting to the Housing Systems Team Leader, you will be primarily responsible for providing admin support to the Systems Team members but duties are not limited to the Systems Team so you may also be involved in other finance tasks within the wider Housing Scheme &amp; Finance Team.
You must be able to demonstrate the following:&nbsp; • &nbsp; &nbsp;Computer literacy (including a good working knowledge of Microsoft Excel and Word); • &nbsp; &nbsp;An ability to pick up and understand new software systems; • &nbsp; &nbsp;The ability to discuss sensitive issues tactfully and calmly; • &nbsp; &nbsp;Excellent organisational and numeracy skills; • &nbsp; &nbsp;Confidence, enthusiasm, efficiency and a flexible approach; • &nbsp; &nbsp;Excellent administration skills, accuracy and attention to detail; • &nbsp; &nbsp;A proven ability to learn, and a willingness to utilise new ideas and different ways of working;&nbsp; • &nbsp; &nbsp;Good customer care skills;&nbsp; • &nbsp; &nbsp;Excellent communication skills; • &nbsp; &nbsp;Team player.
 You will be passionate about accuracy, team working, deadlines and quality standards, and will be expected to establish and maintain effective communication with both internal &amp; external customers and colleagues in the wider housing team.&nbsp;
Interviews will take place week commencing: 14th July 2025
This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
25 hours per week, Monday – Friday. &nbsp;Flexi-time available. Free parking.
“The Council is an Equal Opportunities Employer

Dartford Borough Council

Housing Systems Administrator

<ul></ul>





Housing Needs Review &amp; Improvement Manager &nbsp;(Job number: 3609) Salary: £48,969 Grade:&nbsp;Level 4 Zone 2 Location:&nbsp;5 Pancras Square, N1C 4AG Contract Type:&nbsp;Permanent &nbsp; Hours:&nbsp;36 per week,full time Closing Date:&nbsp;Monday 7^th July at 23:55 About Camden Camden is building a borough where everyone can thrive. We're home to radical social change, progressive values, and big ambitions and housing is at the heart of our mission. We’re working closely with our communities to ensure access to safe, secure, and sustainable homes for all. We’re looking for a committed and experienced professional to lead our statutory housing review function and help drive improvement across our housing services. The Role As the Housing Needs Review &amp; Improvement Manager you will lead Camden’s housing review service, overseeing statutory reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996. You will represent the Council in court, liaise with legal teams, and ensure decisions are legally robust and compliant. This is a strategic leadership role. You will manage and develop a team of review officers, champion service improvement, and shape policy in response to legal precedent and resident feedback. You will work closely with legal services, housing teams, elected members, and the ombudsman. You'll also lead on data analysis, training, and quality assurance, using insights to strengthen delivery across the housing service. About You You bring substantial experience in housing, homelessness, or legal services, with strong knowledge of Parts 6 and 7 of the Housing Act and related case law. You understand administrative law, safeguarding, and housing allocations. You have proven leadership experience, including managing staff, guiding performance, and improving service standards. You are confident representing the Council in legal proceedings, producing high quality written decisions, and training others on good practice. You are a collaborative, resident-focused professional with a passion for equity, inclusion, and better housing outcomes. To view the Job Profile, please CLICK HERE&nbsp; or copy and paste the below in to your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11012338/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11012338/file/documen…</a> What We Offer&nbsp; At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; &nbsp;&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity &nbsp;&nbsp; We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments &nbsp;&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neuro diverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Camden Council

Housing Needs Improvement Manager

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Housing Officer - Salary £38,058 - £41,442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. &nbsp;We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. &nbsp;The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an&nbsp; excellent and seamless service by working with partners and other internal and external services. &nbsp;The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: &nbsp;• To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of &nbsp; &nbsp; our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children’s Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. &nbsp;• Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court.&nbsp; To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. &nbsp;• To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners,&nbsp; providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul>
<li>&nbsp;With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li>&nbsp;You will have excellent IT skills, in particular Microsoft Excel.</li> <li>&nbsp;To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li>&nbsp;The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li> </ul> For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.ukor" target="_blank">Sanna.Shahzada@havering.gov.ukor</a> <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 30/06/2025,&nbsp;however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful.&nbsp;&nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Please view Job Profile&nbsp;here Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Housing Officer

Organisation:&nbsp;London Borough of Waltham ForestSalary:&nbsp;PO4 (£47,532 - £50,574)Contract Type:&nbsp;Full time, permanentWorking hours per week:&nbsp;36Application Deadline:&nbsp;04/07/2025Proposed Interview Date(s):&nbsp;TBCReference: 1753About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;About the role:&nbsp;We are seeking a dynamic and experienced Housing Complaints &amp; Enquiries Team Leader to lead a team of officers in investigating and responding to Councillor and MP enquiries and complaints in relation to our landlord housing services. &nbsp;This role is key to promoting excellent complaint handling across the service, ensuring the highest level of customer care and that the service meets the required standards. &nbsp;&nbsp;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Housing%20Complaints%20%20Enquiries%20Team%20Leader%20(1753).pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a>Key Responsibilities:&nbsp;<ul> <li>Lead and support a team of Housing Complaints &amp; Enquiries Officers, regularly reviewing team performance and development needs.</li> <li>Ensure high-quality and timely responses to complaints, enquiries, Freedom of Information (FOI), and Subject Access Requests.</li> <li>Manage resources effectively to maintain high-quality responses.</li> <li>Coordinate complex Stage 1 complaints and responses to Housing Ombudsman orders.</li> <li>Promote excellent customer care and rebuild trust with residents.</li> <li>Drive relations with contractors, service area leads, and managers.</li> <li>Maintain accurate records and ensure compliance with regulatory requirements.</li> <li>Identify and embed improvements to the complaint handling service.</li> <li>Contribute to policy, practice, and service development.</li> <li>Develop effective partnerships with internal and external stakeholders.</li> <li>Contribute to the completion of the annual self-assessment against the Housing Ombudsman’s Complaints Handling Code.</li> <li>Liaise with Housing Service Improvement Team Leader to provide insight and information to inform service improvement activity.</li></ul>Skills, Experience and Qualifications:&nbsp;<ul> <li>Experience of leading a Team and the ability to demonstrate coaching and mentoring skills.&nbsp;</li> <li>Experience of day-to-day supervision of an operational team.&nbsp;</li> <li>Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing).</li> <li>Excellent information gathering and analysis skills to understand whether policy and process has been followed correctly.&nbsp;</li> <li>Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.&nbsp;</li> <li>Ability to make evidence based decisions in a fast paced environment.&nbsp;</li> <li>Excellent communication skills both written and verbal.</li> <li>An understanding of the responsibilities of social housing landlords (desirable).</li> <li>Familiarity with the Housing Ombudsman Complaint Handling Code (desirable).&nbsp;</li> <li>Ability to evidence and demonstrate how to motivate a team and develop individuals.</li> <li>Experience of working in a local authority with an understanding of a local authority’s responsibility to elected members (desirable).&nbsp;</li> <li>Experienced in the use of Microsoft Office applications and case management systems.</li> <li>Degree or equivalent or vocational qualification in relevant subject or area or qualified by experience.</li></ul>Terms and conditions:&nbsp;The below terms and conditions apply to this role:&nbsp;<ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;[SW1]&nbsp;</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposesof the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Salv Barbato, Acting Head Housing Engagement &amp; Service Improvement at&nbsp;<a href="mailto:Salvatore.Barbato@walthamforest.gov.uk" target="_blank">Salvatore.Barbato@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;





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23 Housing Jobs in Croydon, UK